Seamless Virtual Consultations Using Karndean Designflooring Resources

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Seamless Virtual Consultations Using Karndean Designflooring Digital Resources

As the result of the recent COVID-19 outbreak, using digital tools with customers has become more relevant than ever, as many retailers have turned to virtual consultations in order to implement social distancing safety measures.

For luxury vinyl tile specialist Karndean Designflooring, helping consumers bring their personal floor vision to life has always been at the heart of the company’s mission, whether in the brick-and-mortar world or the virtual one. Not only does the company offer digital tools to aid the homeowner, but there is a library of digital resources available to arm the RSA with knowledge and to help close the sale. “Providing consumers the opportunity to see what our floors will look like in their own space helps RSAs to close sales faster by instilling confidence in the consumer.”

For homeowners who use Floorstyle at home before consulting with a Karndean retailer, the tool allows consumers to order samples, save to favorites and locate a nearby retailer to visit.

RSAs can work one-on-one with customers during private showroom appointments or through virtual consultations to choose from a variety of patterns, from herringbone to striped, and can even blend up to four different colors within one design to create a custom look.

Product Selector For retailers with commercial divisions, consult the Product Selector. This comprehensive online resource allows quick and easy access to the company’s entire product portfolio, comprised of more than 250 visuals, along with environmental and technical information.

Floorstyle Accessible via any internet-enabled device, this digital room visualizer and augmented reality tool allows users to take a photograph of their space (or choose from a selection of room scenes), upload it to the tool and design their floor.

“We know that the majority of residential projects are refurbishments,” director of marketing Jenne Ross said.

Texting Codes Within the Product Selector, retailers will notice texting codes that accompany each product. By sending a simple text message to 877-850-0376, retailers can obtain technical data and install instructions or request a sample within seconds. To make the process even more instantaneous, save the number to your mobile contacts and text the SKU number of the product.

Brochure Downloads RSAs or homeowners can view and/or download a variety of Karndean Designflooring consumer brochures through the

Resources section of the company’s website.

For more information about these digital resources, or to

request a demonstration of the Floorstyle tool, contact your

Karndean Designflooring Retail Business Manager or visit

differently SEE FLOORING

As an expert in your field, you have a reputation to uphold.

We know the feeling. With 45 years of experience specializing in luxury vinyl flooring, trust us when we say your reputation is safe with Karndean Designflooring underfoot.