ISSUE 79 WINTER 2020/21
E–G U I D E
Health and Beauty in Qatar
C O N T E N T S • Healthcare in Qatar • Health and Wellness • Spas and Beauty Centres • Useful Numbers
HEALTH AND BEAUTY EGUIDE M79.indd 1
• Special Features Smoking Cessation Mental Health Services New Emergency Centre
12/3/20 3:44 PM
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Editorial Sarah Palmer (Editor) , Ola Diab (Deputy Editor) , Terry Sutcliffe Online Lubuna Jeffin Advertising Howard Bainbridge, Charlotte Wright Digital Lalaine Turqueza , Weslee Dizon, Ramla Mohamed Abdirahm Retail Sales Ayen Molina Design and Artwork Dick Tamayo , Mar Principe , Arnel Ramos Dana Public Relations PO Box 3797, Doha, Qatar Tel (+974) 4465 5533, 4465 0083 Fax (+974) 4465 5588 General Information marhaba@qatar.net.qa Retail Sales retailsales@marhaba-qatar.com
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Feature – New Emergency Centre Hamad Medical Corporation’s new Trauma and Emergency Center is one of the largest in the region
Useful Numbers • Primary Health Care Centres • HMC Hospitals and Services • Ministry of Public Health • Private Medical Centres • 24‑hour Pharmacies • Dental and Optical Centres • Support Groups
Healthcare in Qatar • Healthcare News • The Ministry of Public of Health • Hamad Medical Corporation: HMC Hospitals; Additional Services; HMC Hospitals with Emergency Departments; Recent Progress at HMC • PHCC and Sidra Medicine • How the Health System Works Together
Map of Hamad bin Khalifa Medical City Locations of hospitals, outpatient departments and emergency services
Feature – Smoking Cessation Use the start of the new year to finally quit smoking with the support of smoking cessation clinics.
Health & Beauty
Map of Qatar
Health and Wellness • Holistic Wellness • Pilates • Yoga
Spas & Beauty Centres • Spas • Beauty Centres • Complementary Clinics
Feature – Mental Health Services in Qatar What signs to look for and how to receive help, for all those who need it.
©
M79 INTRO PAGES for e-guides SP 3.12.20 .indd 13
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Syria
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Hungary
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Katara The Pearl-Qatar Lagoona Mall Al Bidda Park Souq Waqif Qatar National Museum Grand Mosque QNCC Al Shaqab Mathaf Museum
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Qatar National Theatre
Kuwait
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Al Qassar
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Al Jazi Gardens
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Al Jasra Al Bidda Mohd Bin Jasim Mushaireb Barahat Al Jufairi Old Al Ghanim Al Souq Wadi Al Sail Arumaila, Armeilla Al Bidda Abdul Aziz Al Doha Al Jadeeda Old Al Ghanim Sharg Zone/ Al Hitmi/Al Rufaa Sharg Zone/Slata Doha Port Wadi Al Sail Al Rumeila, Armeilla Bin Mahmoud Bin Mahmoud Rawdat Al Khail Al Mansoura/ Bin Derhem Najma Umm Ghuwailina
28 Sharg Zone/ Al Khulaifat 29 Ras Bu Abboud 30 Duhail 31 Umm Lekhba 32 Madinat Khalifa (N) 33 Al Markhiya 34 Madinat Khalifa (S) 35 Kulaib 36 Al Messila 37 New Al Hitmi/ Bin Omran Hamad Medical City 38 Al Sadd 39 Al Nasr/Al Sadd Al Mirqab Al Jadeed 40 New Slata 41 Nuaija 42 Al Hilal 43 Al Maamoura, Nuaija 44 Nuaija 45 Old Airport 46 Mesaimeer/ Al Thumama 47 Al Thumama 48 Doha Int'l Airport 49 Hamad Int'l Airport/ Banana Island
51 Al Gharrafa/ Bani Hajer 52 Al Luqta/Lebday Old Al Rayyan/ Al Shaqab 53 New Al Rayyan Muaither, Al Wajba 54 Al Soudan, Mehairja, Muraikh, Luaib, Baaya 55 Al Soudan, Al Waab 56 Bu Hamour, Mesaimeer, Ain Khaled 57 Industrial Area 60 Al Dafna 61 Al Dafna, Al Gassar 62 Lekhwair 63 Onaiza 64 Lejbailat 65 Onaiza 66 Legtaifiya, Onaiza 67 Hazm Al Markhiya 68 Jelaiah, Al Tarfa 69 Al Egla 70 Wadi Al Banat, Al Ebb Rawdat Al Hamama
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FEATURE
New Emergency Facility By Sarah Palmer Hamad Medical Corporation recently opened the new Trauma and Emergency Center at Hamad General Hospital, with an official inauguration by HH the Amir, Sheikh Tamim bin Hamad Al Thani.
T
he opening ceremony of the new Trauma and Emergency Center was attended by HH the Amir, HE Sheikh Abdullah bin Nasser bin Khalifa Al Thani, Prime Minister and Minister of Interior, and a number of HMC senior doctors and officials.
HH the Amir was given an extensive tour of the new building, where he was shown the latest medical equipment and technologies in care and diagnosis, and an oxygen therapy room, as well as an explanation on how the medical facilities link the new building with the relevant departments at HGH.
Speaking at the opening ceremony, HE Dr Hanan Mohammed Al Kuwari, Minister of Public Health, said that the new facility at Hamad General Hospital (HGH) is an important milestone in the process of providing care for emergencies and accidents.
The state-of-the-art Trauma and Emergency Center at HGH is the largest in the region and represents a significant expansion of trauma and emergency services. As well as a new emergency department, it also offers trauma, urgent and critical care services, with a dedicated ramp to the first floor for ambulance arrivals at the hospital.
'The inauguration of the new Trauma and Emergency Center underlines our ongoing commitment to expanding capacity and improving services. This commitment will ensure that the people of Qatar will continue to receive the best possible care delivered in leading-edge facilities, now and for many years to come,' she said. 'The new Trauma and Emergency Center – four times the size of the former Emergency Department – offers a greatly improved patient experience. This new facility will serve as a beacon of excellence in our network of emergency services.'
QATAR HEALTH AND BEAUTY E-GUIDE ©
Diagnostic equipment at the centre includes an MRI unit, four ultrasound and three CT scanners, and seven X-ray rooms, and improvement on the equipment available at the previous emergency centre, leading to a reduction in waiting times for radiation imaging. The centre receives approximately 1,500 visitors a day. There are 256 beds in single rooms, some of which are critical isolation units. According to Acting Chief Medical Officer at HMC Dr Abdulla al Ansari:
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'Walk-in patients arriving at the new Trauma and Emergency Center’s Emergency Department will be triaged upon arrival and after initial assessment patients will either be admitted to the hospital or discharged. To further boost capacity, the See and Treat area of the former Emergency Department will also remain open.' Up to 2,000 cases are seen at the Hamad Trauma Center annually, the main trauma facility situated on the first floor of the building. Patients brought to the centre by air ambulance are collected from the multistory car park by an ambulance, and all patients will be able to access immediate care, resuscitation and stabilisation, as appropriate.
The five trauma and emergency rooms are fully equipped and can be converted into mini operating theatres should there be a mass casualty incident or accident requiring immediate surgical intervention. If necessary, patients can be quickly transferred to the Trauma or Surgical Intensive Care Units or the operating theatres at HGH via the link bridge on the first floor. Fast facts for orientation purposes: The ground floor is for walk-in emergencies and the first floor is for critical and trauma care patients, while the second floor is set aside for urgent care patients, and the third floor for patients requiring isolation or monitoring before being discharged.
Another new first at HMC The new Hyperbaric Therapy Unit has also officially opened, another of the many cuttingedge therapies that are constantly being introduced to Qatar by HMC. The unit has a revolutionary hyperbaric oxygen therapy chamber, the first of its kind in Qatar. Hyperbaric oxygen therapy has been available at HMC since 2013, whereby patients breathe pure oxygen in a pressurised chamber, promoting the growth of new blood vessels and the healing of ischaemic wounds. The new unit has significantly increased the capacity to provide treatment – the new hyperbaric oxygen therapy chamber is the largest in the country, being able to accommodate 18 people, and is one of the first of its kind in the region. Two types of chambers are used for hyperbaric oxygen therapy: monoplace chambers for a single occupant, and multi-place chambers for several patients at the same time. The new multi-place chamber replaces the previous monoplace chamber, so not only can more patients be treated simultaneously, but it also allows the healthcare professional to be inside the chamber at the same time. There are dozens of uses for hyperbaric oxygen therapy, like damage from radiation therapy, compromised skin grafts, and acute thermal burn injuries. Evidence has shown that it may be effective for neurological conditions associated with reduced oxygen levels – eg stroke and traumatic brain injury – and neurodegenerative disorders such as Alzheimer's and Parkinson's disease. Those suitable for the treatment will undergo a full safety briefing, a physical examination, and screening to ensure there are no prohibited items about the person, like contact lenses, hair products, nail polish, and battery-operated equipment. This is due to the high combustibility of the gas and the high atmospheric pressue. Each session can last around 2.5 hours, with a treatment cycle of up to 40 sessions. Patients can relax in comfortable seats and watch TV while undergoing the treatment. m
Do you have a medical emergency? If you need serious and vital emergency care, visit these emergency departments: • Trauma and Emergency Center at Hamad General Hospital • Women’s Wellness and Research Center • The Cuban Hospital • Heart Hospital • Al Wakra Hospital • Al Khor Hospital Minor cases should be treated at primary healthcare centres – patients may then be referred to the appropriate emergency centre if so required. Emergency services number: 999 | Emergency services for the deaf: 992 ©
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Useful Numbers EMERGENCIES – AMBULANCE, FIRE OR POLICE – 999 The use of medical facilities in Qatar is available to citizens, residents and visitors. Visitors need to pay for treatment at government hospitals and Primary Healthcare Centres; residents holding a valid Hamad Medical Corporation (HMC) Health Card pay nominal fees for medical assistance. For more information visit: HMC hamad.qa; Ministry of Public Health moph.gov.qa; Primary Health Care Corporation phcc.qa
Public Healthcare For all healthcare centres call Hayyak 107 Visit phcc.qa for catchment area maps
Useful Numbers
Primary Healthcare Centres
North Region: • Al Daayen • Al Kaaban • Al Khor • Al Ruwais • Gharrafat Al Rayyan • Leabaib • Leghwairiya • Madinat Khalifa C3 • Qatar University • Umm Slal Central Region: • Airport D4 • Al Thumama • Al Wakra F5 • Omar Ibn Al Khattab C3 • Rawdat Al Khail C4 • Umm Ghuwailina D4 • West Bay B3 Western Region: • Abu Bakr Al Siddiq D2 • Abu Nakhla • Al Jemailiya • Al Karaana • Al Rayyan • Al Sheehaniya • Al Waab • Al Wajba • Mesaimeer D3 • Muaither
HMC Hospitals and Services
For all hospitals call Nesma'ak 16060 first Enaya Specialized Care Center C4
4439 8120
Al Maha Children's Unit (Rumailah H) C4 4439 6666
Heart Hospital C4
4439 5838
Al Wakra Hospital F5
4011 4444
The Cuban Hospital
4015 7777
Dental Clinic (Rumailah H) C4
4439 3085
Tobacco Control Center C4
4025 4981
Al Khor Hospital
4474 5555
Ministry of Public Health Medical Commission D4
For all services call 4407 0000 first
4467 9111
Vaccinations (Mesaimeer HC) D3
4406 4222
Private Healthcare Private Medical Centres
Dental and Optical Centres
Al Ahli Hospital C3/4
4489 8888
Al Dar Optics
Al Emadi Hospital D4
4466 6009
Al Jaber Opticians (Lagoona mall) A4
800 0506
American Hospital D4
4442 1999 Al Jabor Vision Technology D4 Aspetar (Orthopaedic & Sports 4413 2000 British International Dental Centre Medicine Hospital) D3 (Salam Tower) C4 Doha Clinic Hospital C4 4438 4333 British International Dental Centre (Salwa Road) D3 Elite Medical Center C4 4496 0960
4415 1252 4442 7152 4411 7755 4460 6058
4466 2260
Qatar Optics (City Center‑Doha) B4
Qatar Medical Center D4
4444 0606
Queen Dental Clinic (City Center‑Doha) B4 4493 2888
Turkish Hospital D4
4499 2444
Royal Dental Centre D4
4441 1250
4020 6336
Yateem Opticians (Mall of Qatar) B1
4432 3204
West Bay Medicare C4
Support Groups
Pharmacies (24 hour) Al Bateel (Salwa Road) D4
4436 6610
Family (Al Muaither Street) C3
4441 6419
Ibn Al Haytham (Doha Clinic H) C4
4438 0114
Kulud (Industrial Area) E3
4458 0945
Kulud (Markhiya) C3
4487 7784
Meeqat (near Al Wakra HC) F5
4464 0552
Mina Al Nayef p/stn (Al Rayyan) C3
4481 1896
Wellcare Pharmacy (Airport Street) D4
4462 2334
QATAR HEALTH AND BEAUTY E-GUIDE ©
4483 3349
Alcoholics Anonymous males 3094 9661 aaqatar.org females 6692 6745 ACA (Adult Children of Alcoholics) 5505 9124 Doha Mums (breastfeeding, depression, fertility, food allergies and special needs) dohamums.com Overeaters Anonymous Qatar Cancer Society qcs.qa D4
Checked & Updated October 2020
Plastic Surgicentre D4
5512 7252 4484 7777
Qatar Diabetes Association qda.org.qa D4 4454 7341
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Healthcare in Qatar
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Many changes and improvements have been introduced since the country opened its first hospital over 60 years ago. Billions of dollars are being spent on improving and expanding Qatar's healthcare system to cope with the rise in population. According to the World Health Organization, Qatar is spending more money per capita on healthcare than any other country in the Gulf. The healthcare system is available to all – nationals, expatriates and visitors. The public healthcare service provides free or extremely subsidised healthcare; the exception to this may be treatment for highly specialised services. Expatriates or visitors may have to pay towards some medical costs – check with your employer to see what health insurance you are eligible for, or contact one of the insurance companies to take extra personal cover.
Healthcare News MoPH launches mental health campaign The Ministry of Public Health (MoPH) launched
The mental health helpline has received more than 12,500 calls since its launch in April. The free and completely confidential helpline is available Sunday to Thursday 8 am – 7 pm; simply dial 16000, select the language, 3 for HMC, and 1 for HMC Urgent Consultation. The helpline is staffed by mental health professionals who can offer support and assessment.
HMC opens new laser vision correction unit The Ophthalmology Department of HMC has opened a Laser Vision Correction Unit at the
PHCC promotes its health services
Healthcare in Qatar
a mental health awareness campaign on World Mental Health Day (10 October) in collaboration with Hamad Medical Corporation (HMC), Primary Health Care Corporation (PHCC), Sidra Medicine, and Naufar. With the theme ‘Are you OK?’, the campaign is aimed at encouraging people to talk more openly about their emotional wellbeing and to reduce stigma. MoPH states that this year has been a challenging time for many due to the impact of COVID-19.
Ambulatory Care Center (ACC). The new unit is part of HMC’s plan to establish a number of specialised diagnostic and treatment units that can cover all specialties and subspecialties of ophthalmology. Cutting-edge new laser eye surgery technology includes Femto-Lasik technology and Femto-Smile technology, which is being used at HMC for the first time. The unit will initially operate one day every two weeks and will offer vision correction treatment using laser technology for patients aged over 20, as well as provide treatments for younger patients with rare eye diseases and conditions that require intervention. PHCC's new campaign is promoting its many services and health centres across the country. The campaign solidifies its objective of transforming the health and wellness of the Qatari population by providing individual healthcare, focusing on health and disease prevention, and encouraging healthy lifestyles for the health and wellbeing of all. According to PHCC, the number of registrants in its health centres is more than 1,500,000, with centres receiving over 300,000 patients every month.
HH Sheikha Moza bint Nasser attends inauguration of WHO Collaborating Center in WCM-Q HH Sheikha Moza bint Nasser, Chairperson of Qatar Foundation for Education, Science and Community Development (QF), was present at the official designation of a research group at Weill Cornell Medicine-Qatar (WCM-Q) as a World Health Organization (WHO) Collaborating Centre, responsible for combating COVID-19 and other infectious diseases in the region. The Infectious Disease Epidemiology Group (IDEG) at WCM-Q will support WHO’s regional and global efforts to promote health and wellbeing, by providing scientific research for policy decisions and public health programmes in the EMR. The centre is led by Dr Laith Abu Raddad, WCM-Q professor of infectious disease epidemiology. IDEG has a special focus on viral hepatitis, prevalent in EMR countries and one of the leading causes of deaths globally. (L-R) Dr Javaid Sheikh, Dean Of WCM-Q with ‘Pepper’ the robot, HH Sheikha Moza bint Nasser, Chairperson of QF, HE Dr Hanan Mohamed Al Kuwari, Minister Of Public Health.
The group has contributed to efforts in combatting the spread of HIV/AIDS and reproductive tract infections. More recently, IDEG has been at the forefront of WCM-Q’s efforts to work with MoPH and HMC on the spread of COVID-19, working with healthcare and policy experts on scientific technical analyses supporting Qatar's response to this infectious disease. ©
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The Ministry of Public Health
Healthcare in Qatar
In January 2016 the Amir, HH Sheikh Tamim bin Hamad Al Thani disbanded the Supreme Council of Health and reverted their responsibilities to the Ministry of Public Health. The Ministry of Public Health (MoPH) will continue to oversee the nation’s health services, with policies, goals and objectives to achieve that vision, and monitoring and evaluation of its progress and the quality and effectiveness of health service providers. The ‘Caring for the Future’ programme encourages healthy lifestyles, provides community‑based primary care, and ensures that the world’s most advanced, highest quality care is available locally in secondary and tertiary medical facilities. One of the pillars of Qatar National Vision 2030, 'Human Development', represents Qatar's ambition to develop a physically and mentally healthy population. The first phase was the National Development Strategy (NDS) 2011–2016, and the National Health Strategy (NHS) 2011– 2016. These developments will be built on under NDS 2017–2022 and NHS 2018–2022. All private hospitals in Qatar must be accredited by an internationally‑recognised body. A list of licensed practitioners and pharmacies is on the Ministry website. Facilities must also have surveillance cameras and a security system. MoPH is responsible for the issuance of birth and death certificates. See Living in Qatar in the Discovering Qatar section for full requirements.
Departments and Services • Medical Commission: Examines all travellers to the country and residents; issues medical certificates to: º Prospective and current employees. º Non-Qataris arriving to work, reside or visit family in the country, or to change sponsorship. º Applicants for Qatari citizenship. º Non-Qatari men who wish to marry Qatari women. º Students for university enrolment. º Citizens travelling overseas. º Applicants for special categories (eg pilgrimage contractors, citizens marrying outside Qatar).
Most medical check-up procedures are conducted at the Medical Commission (MC) on Industrial Area Road near Abu Hamour, although the service is also available at Al Ahli Hospital, Al Emadi Hospital and Doha Clinic Hospital. The main MC unit handles 1,500 new arrivals in Qatar each day. There are four sections: one for expatriates taking up jobs in senior positions; one QATAR HEALTH AND BEAUTY E-GUIDE ©
for families; one for domestic workers; and one for labourers. There is an electronic registration service for companies and corporations with over 15 employees; they must register their workers’ data online for tests and make electronic payments through Hukoomi, gov.qa. For more information about medical procedures, see Living in Qatar in the Discovering Qatar section. • Health Protection and Communicable Disease Control: Monitors and controls communicable diseases, oversees the national vaccination programme. • Health Promotion: Develops and implements health promotion policies and action plans, such as occupational health, tobacco law and mental health. • Health Information Center: Collects health data and information, conducts statistical surveys, liaises with international health institutions, and oversees birth and death registrations. • Food Safety: Implements health policies in all food safety-related matters, as per Law No 8 of 1990 regarding regulating human food control. • Emergency Health: Responsible for plans and projects related to health emergency preparedness and response, in cooperation with partners in the health sector such as Hamad Medical Corporation, Primary Health Care Corporation, and the private sector. • Health Financing and Insurance: Develops health financing and insurance systems that support the wider goals of the healthcare landscape and the National Health Strategy. • Healthcare Professions: Draws up the specifications and conditions of accrediting hospitals, health centres and clinics, and training and rehabilitation centres for health practitioners. Issues licences for practicing health and medical professions and revokes where necessary. • Health Facilities Licensing and Accreditation: Oversees the licensing and accreditation standards for health facilities, and conducts inspections. • Pharmacy and Drug Control: Responsible for regulating the dispensing, import, and circulation of medicines, including the registration of pharmaceutical companies and supervising drug prices. E-services available at moph.gov.qa include: • birth and death certificates • medical commission requests • finding a health practitioner or pharmacy • clinical guidelines
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Hamad Medical Corporation Hamad Medical Corporation (HMC) is the main provider of specialist healthcare in Qatar and one of the leading hospital providers in the Middle East. HMC’s network is made up of 12 hospitals as well as the national Ambulance Service, home and residential care, and mental health service.
The clinical teams at HMC deliver a wide range of specialist healthcare services to patients. These services differ to those provided at primary health centres as they diagnose and treat complex cases that cannot be treated in a primary care setting. How can you get an appointment at a Hamad Medical Corporation hospital? Getting an appointment is simple and convenient, just follow the steps below: > Visit your primary healthcare provider (Primary Health Care Corporation or private clinic). Your primary care doctor will refer you to HMC if specialist care is required. • Referrals from private clinics need to be taken in person to the relevant HMC hospital. • Referrals from PHCC health centres are made automatically. > Once your referral has been received by HMC, you will be sent an SMS acknowledging receipt. > When an appointment becomes available you will be contacted with the date, time and
> You will receive an appointment reminder SMS five days before your appointment and another SMS one day before. Do you have to pay for services at HMC? Qatar residents with a valid Qatar ID and health card are entitled to heavily subsidised consultations and prescriptions. Without these documents patients will be charged a higher fee for services. Emergency medical services are provided free of charge. How can you contact HMC? HMC’s dedicated customer service team, Nesmaak, can help with questions and inquiries. Nesmaak teams are on hand in all HMC hospitals to assist patients and visitors, via 16060 or by emailing nesmaak@hamad.qa. Nesmaak staff speak many languages to make your experience as smooth as possible. Operating hours: Sunday – Thursday 7 am – 10 pm, Friday 2 pm – 10 pm, Saturday 10 am – 6 pm.
Healthcare in Qatar
Since Rumailah Hospital first opened in 1957, HMC has significantly expanded its portfolio of hospitals. As Qatar has grown and developed over the recent decades, so too has HMC. This long history of caring for the residents of Qatar ensures HMC is uniquely positioned to understand the specific cultural and healthcare needs of the population, and provide the best possible care.
location. Once processed, you will also receive an appointment notification by SMS.
HMC Hospitals Hamad General Hospital One of the leading tertiary hospitals in the region, offering highly specialised care. The 600-bed facility offers a wide range of medical care and clinical services, including trauma, emergency medicine, paediatrics, critical care, specialised and sub-specialised surgery, specialised medicine, laboratory medicine, diagnostic imaging, and adult rehabilitation services. A state-of-the-art Trauma and Emergency Center was officially opened in September 2019 by HH the Amir Sheikh Tamim bin Hamad Al Thani. The facility includes a Hyperbaric
©
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marhaba.qa Therapy Unit – the HMC hyperbaric oxygen therapy chamber is the first of its kind in Qatar.
Healthcare in Qatar
National Center for Cancer Care and Research The 60-bed hospital specialises in the delivery of diagnosis, treatment and management for the care of people with cancer and blood disease. Advanced technology combined with teams of specialists and highly trained staff work together to offer highquality healthcare tailored to patients’ individual needs. Ambulatory Care Center The centre offers patients an exciting new approach to surgical and clinical care in Qatar, providing day care surgery, some inpatient surgical care and clinical care in a single dedicated location. This means that within 23 hours of receiving surgery or a medical procedure, patients will be able to leave hospital and recover in the comfort of their own home. omen’s Wellness and Research Center W Women’s Wellness and Research Center is the region’s largest tertiary hospital dedicated to providing women in Qatar with specialised care through all stages of their lives. The hospital offers a range of surgical and clinical services from preconception to childbirth, post-natal care and beyond, provided by a passionate multidisciplinary team of highly trained clinicians specialising in gynaecology, obstetrics, and newborn care. Heart Hospital The modern, state-of-the-art centre is committed to delivering high-quality care and treatment for adults with heart conditions. The specialist hospital integrates all cardiothoracic medical and surgical facilities in one centre, providing 116 beds. Heart Hospital is committed to academic health as well as medical education with an active cardiology fellowship programme, and a strong commitment to the education of residents, fellows and specialists. Communicable Disease Center The Communicable Disease Center is a specialist tertiary centre that aims to support and treat patients with a spectrum of communicable diseases. It has been purpose built with the mission to detect, treat and prevent infectious diseases in Qatar, particularly those of public health importance. Its highly specialised team of doctors, nurses and allied health professionals provide consultations and treatments for patients who have infections that are often beyond the scope of primary and other secondary care services. QATAR HEALTH AND BEAUTY E-GUIDE ©
Al Khor Hospital A 110-bed facility providing healthcare services to the growing population in the northern region of Qatar. Opened in 2006, Al Khor was the first Hamad hospital outside of Doha. The hospital offers patients treatment in a pleasant and modern environment, with the wide range of clinical departments ensuring advanced care. Al Wakra Hospital Al Wakra Hospital provides healthcare services for the rapidly growing towns of Al Wakra and Mesaieed to the south of Qatar. Al Wakra Hospital provides patients with safe, high-quality care in an efficient way. The opening of the hospital has meant that people from the Al Wakra community no longer need to travel to Doha as the care is readily available here at home. The Cuban Hospital Located in Dukhan in the west of Qatar, this hospital is a joint venture project and partnership between the State of Qatar and the Cuban Government. Providing 65 beds and approximately 400 highly qualified Cuban healthcare professionals, the hospital is equipped with state-of-the-art technology serving Dukhan and its surrounding communities. It is a representation of how international partnerships can result in a world-class standard of healthcare service. Hazm Mebaireek General Hospital Located in the Industrial Area of Doha, the hospital provides inpatient and outpatient care, surgical services, and emergency care services. With a 14-bed Emergency Department and 118 inpatient and intensive care unit beds, the hospital can treat hundreds of patients each day, providing the best possible care to patients. The hospital welcomes all adult male patients, providing them with access to the highest quality treatment and care within their community. Qatar Rehabilitation Institute The Institute is the region’s largest tertiary rehabilitation hospital, providing world-class integrated rehabilitation services and the most technologically advanced patient-centred care. At the heart of this care is a passionate multidisciplinary team of clinicians working together to coordinate and deliver a personalised package of advanced rehabilitation services tailored to every one of their patient’s individual circumstances. Rumailah Hospital Rumailah Hospital is Hamad’s longest-serving hospital and provides healthcare services for both acute and long-term rehabilitation patients. It is
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marhaba.qa a multi-speciality teaching hospital with a bed capacity of 570 spread across four sites in the city of Doha. The hospital has been recognised as a leading provider that has been presented with many national and international awards, including the regional Arab Health Awards.
Additional Services
In 2014, the Ambulance Service took delivery of three new AgustaWestland AW139 LifeFlight helicopters. Two of the helicopters are in operation 24/7 and their addition to the fleet ensures air ambulance coverage even in the most remote areas of the country. The pilots of the helicopters are from the Qatar Emiri Air Force (QEAF). The Ambulance Service’s Medical Communication Center was named the Middle East’s first Accredited Center of Excellence by the International Academy of Emergency Dispatch for its high level of commitment towards delivering safe and efficient healthcare in Qatar and the region. The service itself has been accredited three times by the Joint Commission International for quality and safety, and the LifeFlight service has also been accredited by the European Aeromedical Institute for both adult and paediatric critical care. The Mobile Healthcare Service (MHS) was launched in 2015, providing senior physician support and nursing care to patients outside the hospital setting. The service works in collaboration with the Home Healthcare Service, responding to urgent calls and supporting clinical teams in delivering care to patients in their homes. MHS doctors support early discharge by working with the hospital's medical teams to identify patients who are able to go home but might still need support. The programme reduces the length of stay of many patients by providing extra support following discharge from the hospital. 'Know the 5 to save a life' campaign In order for the Ambulance Service to provide the best possible support as quickly as possible, it is vital that members of the public follow the ‘Know
Residential and home care Caring for partially or long-term dependent patients outside a hospital setting is of great importance. The Enaya Specialized Care Center and Residential Care Compounds and the Home Healthcare Service all provide services for patients with specialist care needs. Mental health services HMC plays a leading role in the delivery of care for people with a mental health illness. Guided by Qatar’s National Mental Health Strategy, HMC is working with partners in Qatar to develop a high-quality mental health system and transform the way mental illness is perceived and treated. The new strategy will drive important structural changes which allow HMC to be more focused in its delivery of community-based care, providing the people who need it with the right care, at the right time and in the most beneficial environments.
Healthcare in Qatar
Ambulance Service Each year HMC’s Ambulance Service receives more than 250,000 calls and many of these are requesting emergency support for life-threatening incidents. The Ambulance Service teams are quickly dispatched to assist the injured patient using the most appropriate fleet vehicle for their needs. The Ambulance Service fleet includes air ambulances (helicopters), advanced road ambulances and rapid response vehicles, 4x4s for the desert, and bicycle units for Qatar’s parks.
the 5 to save a life’s’ five key steps. In the event of a medical emergency request an ambulance by calling 999
HMC has partnered with the Ministry of Public Health (MoPH) and Qatar’s healthcare providers on a public awareness campaign to educate the public about mental health and to remove the stigma associated with mental health conditions. Qatar's first Guide to Mental Health was launched in December 2019, developed by MoPH, HMC, Primary Health Care Corporation, Sidra Medicine, and Naufar, a mental health facility that focuses on wellbeing and help for those with addiction and substance abuse. For more information about mental health services, visit hamad.qa, call Nesma'ak on 16060, or the mental health helpline on 16000. For immediate assistance, go to an HMC hospital emergency department (see list below). Qatar Metabolic Institute Under HMC's Academic Health System, several educational, research and clinical institutions in Qatar have united to drive forward significant improvements in the health and disease outcomes of the Qatar population affected by diabetes, obesity and metabolic disorders. Partners include HMC, Primary Health Care Corporation (PHCC), Sidra Medicine, Qatar Biomedical Research Institute, Qatar University, Weill Cornell Medicine in Qatar; College of North Atlantic in Qatar, and University of Calgary in Qatar.
HMC hospitals with emergency departments Patients with emergency medical conditions should visit their nearest emergency department ©
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marhaba.qa or call 999 for an ambulance. The following HMC hospitals operate emergency departments: • Hamad General Hospital • Al Wakra Hospital • Al Khor Hospital • The Cuban Hospital • Heart Hospital (for patients with emergency heart conditions only)
Healthcare in Qatar
• National Center for Cancer Care and Research (for emergency cases related to cancer only) • Women’s Wellness and Research Center (for women with emergency gynaecological and obstetrics conditions only)
Blood Donation As Qatar is witnessing rapid growth in all fields, especially in the health sector, the Blood Donor Center’s main target is to attract voluntary blood donors in order to meet the needs of both public and private hospitals in Qatar. Recruiting between 80 – 150 donors a day, the centre has recorded 100% blood sufficiency within the last five years. The procedure for donating blood at the centere, including donor registration, a medical interview, physical examination and assessment as well as blood collection and post donor care, lasts for about one hour. Work Hours: Sunday – Thursday 7 am – 9 pm; Saturday 8 am – 7 pm); on Friday the Blood Donor Center is normally closed but may open for special events and at times of shortage. Mobile blood donation buses also often operate for urgent donation. Call 4439 1081/2 for confirmation of working hours before visiting the centre.
Organ Donation
What type of conditions should I go to an emergency department with? Emergency departments are designed to care for the patients with urgent medical conditions. Patients presenting at an emergency department in Qatar are triaged on arrival to determine the severity of their condition. This allows the emergency teams to prioritise those patients with the most serious conditions and treat them first. Pediatric Emergency Centers (PEC) The main Pediatric Emergency Center is located in Doha at the intersection of Al Sadd Street and Suhaim bin Hamad Street. The centre provides timely and appropriate urgent care 24/7 for all patients up to 14 years of age. Trauma and other emergency cases should go directly to a main emergency department. HMC also operates four satellite Pediatric Emergency Centers throughout Qatar:
As a result of ongoing awareness campaigns, the number of registered donors has grown significantly to reach around 190,000. The Donor Registry is unique in its design and includes 108 nationalities. Deceased organ donations and living organ donations have increased to make the number of transplant surgeries recently completed the highest since the start of the programme. To register as a donor or to make enquiries about donations, contact the Qatar Organ Donation Center: 4439 8557, organdonation.hamad.qa
Meeting international standards of care Hamad Medical Corporation has sought and achieved accreditation from leading organisations in recent years across many areas. Accreditation demonstrates Hamad’s ability to deliver high standards of care to our patients. In May 2019, HMC achieved its greatest international accreditation success to date with 13 of its facilities and services accredited by US-based Joint Commission International (JCI). This included accreditation for the first time for three new
• PEC Al Daayen • PEC Al Rayyan • PEC Al Shamal • PEC Airport QATAR HEALTH AND BEAUTY E-GUIDE ©
The ‘Doha Model’ Organ Donation and Transplant Center is an internationally acclaimed centre that practices high professional and ethical standards. The Doha Donation Accord, prepared by HMC and endorsed by world-leading international experts in the field of organ donation and transplantation, ensures ethical, equitable, safe and legal processes for organ donation. The national organ donation and transplantation programme supports the vision of HH Sheikha Moza bint Nasser of ‘Healthcare for all’.
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marhaba.qa hospitals as well as the Hamad Dental Center and Mental Health Service. This represents the greatest number of JCI accredited facilities in Qatar to date and the culmination of HMC’s largest ever hospital accreditation programme. HMC also remains the only hospital system outside of the US to achieve corporate Academic Medical Center accreditation for all its hospitals simultaneously. Additionally, the National Ambulance Service, Home Healthcare Service, Stroke Service and Palliative Care have all received accreditation since 2011.
Working towards a healthy Qatar
Hamad Injury Prevention Program The Hamad Injury Prevention Program (HIPP) was established as a research initiative to improve public health and safety. The programme is an integral part of the trauma service and a result of the research carried out by the trauma leadership at Hamad General Hospital, looking at the most common and high-risk incidents. Data is then translated and used to prioritise cases for interventions. HIPP collaborates with many partners to organise and participate in efforts related to injury prevention, including construction workers and pedestrians. Recently, HIPP activities have also engaged those in other high-risk groups for injury, such as children and young drivers. HIPP has been awarded two National Priorities Research Program Grants from Qatar Foundation regarding improving the use of child restraints in children aged under five, and on creating a unified registry for all occupational injuries in Qatar.
A number of public awareness campaigns have been run in recent years for such things as stroke, diabetes, organ donation, psoriasis, smoking cessation. Major campaigns are run in October each year as part of breast cancer awareness, and also has dedicated information to ensure a safe and healthy Ramadan. This all provides patients with the tools and knowledge to take responsibility for their own health, leading to a healthier society.
Medical reports and consumables can now be delivered to your door Patients of Hamad General Hospital, Heart Hospital, Rumailah Hospital, National Center for Cancer Care and Research, Al Wakra Hospital, The Cuban Hospital and Hazm Mebaireek General Hospital can have HMC medical reports delivered to them directly by Qatar Post. When requesting reports, patients need to provide their Qatar ID details, mobile number, a preferred delivery time, and a delivery address. The day before, Qatar Post will call to confirm the time of the delivery.
Healthcare in Qatar
Improving the health of the people of Qatar is a priority for HMC. Hamad works closely with its local healthcare partners, including the Ministry of Public Health and the Primary Health Care Corporation, to raise awareness of important health and injury prevention issues.
Public awareness campaigns Educating the public about the signs, symptoms and care options of important health issues has been an area of focus for HMC.
Under HMC's Home Healthcare Service, patients can also have medical consumables such as gloves, bandages, and dressings delivered to their home, by signing up with their Home Healthcare nurse. The service is a convenience for those that regularly require these items, as they will no longer have to visit their hospital multiple times. The fee is currently QAR30 in addition to the cost of the items, payable by credit/debit card only (no cash) to the Qatar Post representative at the time of delivery. To order medication call the Community Call Centre 16000; for general information contact HMC's Nesma’ak on 16060 or PHCC's Hayyak on 107.
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Healthcare in Qatar
PHCC and Sidra Medicine About Primary Health Care Corporation
Sidra Medicine
Primary Health Care Corporation (PHCC) operates 27 health centres across Qatar, delivering community-based primary care services to Qatar’s population in all parts of the country. These primary health centres provide a wide range of preventative, diagnostic and treatment healthcare services, including dental, antenatal care, immunisation, pharmacy, ophthalmology, audiology, radiology and wellness.
Sidra Medicine is an ultramodern, academic medical centre providing specialised healthcare to women, children and young persons in Qatar. It is a private hospital for public benefit. Established by Qatar Foundation for Education, Science and Community Development, Sidra Medicine embraces best practice medical education, innovative biomedical and clinical research and discovery, and exceptional patient and family focused care.
Primary health centres should be the first point of contact for patients with non-emergency conditions (patients with emergency conditions should visit an HMC emergency department or call 999 for an ambulance). If your primary care doctor determines that more specialist care is required they will refer you to an HMC hospital. How can you get an appointment at a primary health centre? All expatriate residents of Qatar can register at their local health centre when obtaining a health card. Qatari nationals can make an appointment at any primary health centre. To get an appointment at the health centre you are registered at, follow either of the steps below: • Visit your registered health centre in person to arrange an appointment. • Call the PHCC customer services team, Hayyak, on 107 and they will schedule an appointment for you. How can you contact Primary Health Care Corporation? PHCC has dedicated customer service teams available to assist you with any enquiries 24/7 by telephone. Call Hayyak on 107 or the Community Call Centre on 16000 Do you have to pay for services at primary health centres? Qatar residents with valid health cards are entitled to subsidised consultations and prescriptions.
How can you get an appointment at Sidra Medicine? Sidra Medicine accepts referrals from all healthcare providers in Doha, including Hamad Medical Corporation, Primary Health Care Corporation and private healthcare institutions. In addition, its Women’s Services also accepts self-referrals. Self-referrals to Sidra Medicine for Women’s Services: • If you would like to refer yourself for an Obstetrics, Gynaecology or Maternal Fetal Medicine appointment, call Women’s Services on 4003 7113, email wcct@sidra.org or visit sidra.org/women for more information. • Sidra Medicine also has a Women’s Obstetrics Triage and an Urgent Care Clinic, which treats moderate to serious health issues for women relating to pregnancy and the female reproductive system. • If you want to refer for Sidra Medicine’s Perinatal Mental Healthcare service, ask for the Women’s Wellbeing Clinic by calling the Sidra Medicine Hotline 4003 3333 and requesting an appointment. Do you have to pay for services at Sidra Medicine? Patients accessing Women’s Services such as maternity, gynaecology and fetal-maternal care will be charged for the care they receive at Sidra Medicine. For details on payment rates for specific services, contact Sidra Medicine directly. How can you contact Sidra Medicine? For general inquiries about Sidra Medicine, call their contact centre on 4003 3333 Sidra Medicine also has a dedicated Women’s Care Coordination Team (WCCT) who can be contacted on 4003 7113 or wcct@sidra.org for information related to self-referrals, tours of the maternity wards or ante-natal classes for patients. Operating hours for WCCT: Sunday – Thursday 7 am – 3 pm.
Al Wakra Hospital QATAR HEALTH AND BEAUTY E-GUIDE ©
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How the Health System Works Together Qatar’s various healthcare providers work closely together to deliver the very best healthcare services to Qatar’s population.
Sharing of patient information Over the last 10 years many initiatives have significantly improved the ability of clinical teams to share patient information between teams across the health system. Many patient records, including laboratory results, x-rays images and medical reports, can now be accessed electronically by clinical teams in HMC, PHCC and Sidra facilities. This enhances the quality of care delivered to patients by providing clinicians with a complete patient record regardless of where they are treated. MyHealth Patient Portal The MyHealth Patient Portal enables patients to access their electronic personal health record online and through an app. Features of the portal include the ability to access lab reports, to view and reschedule upcoming appointments, and to review discharge summaries. The portal also allows patients to send a non-urgent message to their healthcare provider in a confidential manner.
Healthcare in Qatar
Referrals between providers Primary care centres are usually the first point of contact for patients with non-emergency conditions in Qatar. If the primary care doctor feels that more specialist care is needed at one of HMC’s hospitals, they will refer the patient to HMC for an appointment. A similar referral process also operates between HMC, Sidra Medicine and the private sector provider. Patients can also be referred back to a primary health centre for follow up after receiving treatment at an HMC hospital.
Health System FAQs I have just arrived in Qatar and need to get a health card, what do I do? To get a health card, residents must visit the Primary Health Center nearest to where you live – call 107 if you are unsure where your local centre is. I need a sick note for work, where can I get one from? You should visit your local health centre for a sick note. If you are visiting an emergency department due to your condition being a serious medical emergency, you can request a sick note at the emergency department. I want to see a doctor at a HMC hospital, how can I get an appointment? Unless you have a medical emergency, in which case you should go to your nearest HMC emergency department or call 999 for an ambulance, you will need a referral from a primary health centre or private clinic in order to make an appointment at an HMC facility.
MyHealth empowers patients by allowing them to play a more active role in controlling their health information and making more informed decisions about their wellbeing. It helps patients stay on track by providing up to date information about lab results and active medications and provides reminders about appointments.
I want to see a doctor at a primary health centre, how can I get an appointment? You can call Primary Health Care Corporation’s customer helpline, Hayyak, on 107 to arrange an appointment at the health centre which you are registered at. Alternatively, you can visit your health centre in person to arrange an appointment.
Patients can enroll for the MyHealth Portal online at myhealth.qa or at any HMC or PHCC facility. Patients can also seek more information about MyHealth by calling Nesma’ak at HMC on 16060 or Hayyak at PHCC on 107.
Do I need to prepare for an appointment? If you are visiting the hospital or primary health centre for the first time, please come at least 30 minutes before your appointment time in order to complete some paperwork. ©
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Healthcare in Qatar
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Does it matter if I miss a scheduled doctor’s appointment? If you are unable to attend a scheduled appointment, call your primary health centre via Hayyak 107, or hospital clinic via Nesma’ak 16060 in advance to cancel, so that the timeslot can be used for another patient who may need it more urgently.
Why can’t I just turn up at a HMC hospital and be seen by a doctor? HMC provides specialist secondary and tertiary care services. These services are for patients whose needs are too complex to be treated at a primary care centre. A large number of conditions can be successfully treated in primary care and do not require treatment at HMC.
How do I know which is my local health centre? Your utility bill (phone, water/electricity) includes a code related to your location and this determines where your designated health centre is located. Call Hayyak 107 for more information or take your utility bill in person to the nearest health centre.
Will I be seen by the same doctor at my health centre? Every effort will be made to enable you to see the same doctor for your visit, but the doctor’s availability on the day you wish to come cannot be guaranteed.
Do I have to pay for care at HMC and primary care centres? These facilities do charge a small fee for services but residents with a valid health card are entitled to greatly subsidised consultations and prescriptions at Hamad Medical Corporation and Primary Health Care Corporation facilities.
I would like to access help for a mental health condition, where can I go for this? If you are concerned about depression, anxiety or any similar mental health issue that affects your general health, visit your doctor in a primary health clinic for care or referral to one of HMC’s clinics. For urgent care involving suicidal or selfharm thoughts, visit one of HMC’s emergency departments.
I have an aching back and need to see a doctor; can I go to an emergency department and be seen? For all non-urgent conditions, such as backache, small cut or mild eye discomfort, you should make an appointment at your local health centre. Emergency departments should be used for only serious emergency medical conditions.
I need to see a dentist, should I go to my health center or to an HMC hospital? Unless your condition is a medical emergency, in which case you should go to your nearest emergency department, you should visit your local health centre for a dental consultation. If specialist dental treatment is required, your primary care doctor may refer you to HMC. I have moved house and want to change my health centre, how can I do this? To change your health centre you must obtain a utility bill from your new address and visit the nearest health centre to apply for a change.
Is there public parking available when I visit a HMC clinic or primary health centre? All hospitals and health centres have public parking facilities. However, some of HMC’s busy hospitals have limited free parking and visitors are recommended to either come by taxi or public transport or they can use the valet parking service offered in many locations. m
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I/my wife is pregnant and needs to register with an obstetrician, where should I go to for antenatal care? Your first appointment should be at your local health centre. Your primary care doctor can then advise on the best plan for your antenatal care.
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FEATURE
Smoking Cessation By Sarah Palmer With the new year comes the promise of new beginnings and resolutions to quit one or two bad habits. Many people decide to stop smoking for the sake of their health, and of those around them, but may find it difficult to do so without support.
R
esearch has proven that regular tobacco use commonly leads to diseases affecting the heart and lungs, with smoking being a major risk factor for heart attacks, strokes, chronic obstructive pulmonary disease, and cancer (particularly lung cancer, cancers of the larynx and mouth, and pancreatic cancer).
The HMC Tobacco Control Center is seeing an increase in patients wanting to stop smoking, with more than 2,600 consultations and support sessions with tobacco-dependent patients recorded between March and July 2020. Of those seeking treatment, 40% are considered heavy smokers, smoking more than 30 cigarettes a day.
Smoking is a significant public health issue in Qatar, not only for tobacco users, but also for nonsmokers exposed to second-hand smoke. Regular exposure to tobacco use, whether first hand or second hand, is directly associated with the development of ill health including cancer, heart disease, stroke and respiratory issues.
The Smoking Cessation Clinic at Hamad General Hospital was established in 1999 as an integral part of the national healthcare system, before moving to Hamad Bin Khalifa Medical City as the Tobacco Control Center. The clinic helps smokers to quit with a combined programme including pharmacotherapy with advice and behavioural support. Services are free and available to all.
According to Hamad Medical Corporation (HMC), the percentage of smokers in Qatar is estimated to be around 37% of the population aged 15 and above, with studies showing that more young people are taking up the habit. The Ministry of Public Health estimates that 31.9% of men in Qatar smoke, 1.2% of women, and worryingly, 15.7% of children aged 13 to 15.
Advice for stopping smoking 3 Commit 100% to quitting, otherwise you may not succeed. 3 If you find going 'cold turkey' difficult, think about short and long term solutions. 3 Dispose of tobacco items to avoid temptation. 3 Try to avoid negative thoughts – you can do it! 3 Write a list of reasons why you want to quit smoking – for yourself, your family, your wallet... 3 Ask for support from those around you, as well as HMC and PHCC. 3 Exercise regularly, drink more water and eat healthily. Get quality sleep and reduce stress. 3 Reward yourself for each day, week and month that you have quit. QATAR HEALTH AND BEAUTY E-GUIDE ©
The Tobacco Control Center celebrated its third anniversary of being a WHO Collaborating Centre this year and is the first such facility in Qatar and the region. WHO Collaborating Centres carry out activities in support of the WHO's mandated international health agenda and includes research institutes and parts of universities and academies. HMC has recently opened a new Smoking Cessation Clinic at Al Wakra Hospital, the first outside of Doha. Further clinics are planned at other HMC hospitals. Despite the ongoing COVID-19 pandemic, staff have continued to offer support and treatment services over the telephone, including providing patients with treatment, medication and psychological support. While social distancing precautions remain in place, HMC will continue to offer telephone-based services, following its mission to provide health and medical advice to the public regarding the dangers of tobacco use, including secondhand smoke, as well as behavioural support and counselling for those wishing to stop smoking. Meanwhile, the Primary Health Care Corporation (PHCC) has also recorded an increased number of patients quitting smoking.
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Smoking Cessation Clinics are available at several health centres, with the first clinic opening in 2011 at Gharrafat Al Rayyan, and provide similar support and treatment for those wanting to stop smoking as the Tobacco Control Center at HMC. Services are available to patients of all nationalities and offered by trained physicians and nurses who provide a tailored approach to behavioural change, including counselling and prescribing medications. Who can utilise the smoking cessation services All centres receive both men and women; up to 5% of people trying to stop are women. Most people seeking support and treatment at the clinics are between the ages of 25 and 40, however the clinics have patients of all ages. Anyone wishing to use the available services can call direct for an appointment or can be referred from any HMC doctor or government health centre. Patients receive one-on-one counselling alongside appropriate nicotine replacement or pharmaceutical support. They will undergo a full assessment, which will include their medical history and related evaluations such as lung function tests. Clinicians will talk to patients about suitable treatment options and effective solutions to quit smoking. These can include nicotine replacement therapies (such as gum or patches), and medications such as varenicline and bupropion. A number of innovative methods are now available. Laser treatment, a complementary alternative medicine, stimulates specific points in the body such as the ears and hands, releasing endorphins and helping the smoker reduce the crave to smoke. The spirometer helps in understanding the age of the lung as well as its capacity, allowing patients to
know the condition of their lungs and take adequate measures to stop smoking. The centres also educate the public about the risks of smoking. Many of the community outreach programmes target young people as statistics show that over 10% of smokers in Qatar are under 20. Young people also use chewing tobacco and midwakh/dokha, a tobacco product mixed with aromatic leaf and bark herbs, as these can be cheaper than cigarettes. However, they are also more dangerous, as a higher dose of nicotine is ingested.
Campaigns and public awareness Law No 10 of 2016 on the control of tobacco and its derivatives determines the usage and control of tobacco in Qatar, with articles covering possession, packaging, sales, and the violations and penalties for infringement of the law. Tobacco control is part of the Ministry of Public Health's Qatar National Health Strategy 2018– 2022. Goals include: Establishing a system for monitoring tobacco consumption; implementing the tobacco law in line with the policies and decisions of the WHO Convention on Tobacco Control; establishing quality services to stop smoking, and providing suitable methods for treating nicotine addiction with support through primary healthcare services; and establishing a practical and comprehensive tax model on tobacco products, including customs duties and taxes on tobacco production and sale. According to Sheikh Mohammed Al Thani, Director of Public Health, 'Smoking is a significant public health concern in Qatar, therefore it is vital that we increase our efforts to combat tobacco use. The National Health Strategy 2018–2022 sets a target of reducing the prevalence of smoking, and achieving this includes enforcement of our law on tobacco control; which is not only designed to reduce tobacco consumption in Qatar but also to protect non-smokers – such as children – who are exposed to harmful secondhand smoke.' m Smoking Cessation Clinics are available at these health centres – to book an appointment call HMC Nesma'ak Customer Service 16060 or PHCC's Hayyak 107 • Abu Bakr Al Siddiq • Al Daayen • Al Shamal • Al Wajba • Al Wakra • Gharrafat Al Rayyan • Leabaib • Mesaimeer • Muaither • Qatar University • Rawdat Al Khail • Al Wakra Hospital Tobacco Control Center: Building 311 in Hamad Bin Khalifa Medical City 4025 4981/5080 0959 Tobacco law violations: Report to the Tobacco Inspection Team 5030 2001 ©
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Marhaba updates this section every issue, but as information may change after going to press, check with the organisation concerned for up to date details. If your organisation is listed on these pages and you need to amend your entry, or if you would like to be included in future issues, let us know: email marhaba@qatar.net.qa. Locations can be found on the map of Doha at the front of the guide. Also see: • Leisure Activities in the Discovering Qatar section for dance/other classes and clubs • Hospitality in Qatar for a complete list of hotels and their fitness facilities • Sports Activities for fitness classes, gyms, clubs and associations 3 An activity for children or one that children can participate in – check first for any age restrictions
Holistic Wellness
Banana Island Resort Doha By Anantara C5 Holistic advice, alternative therapies and life coaching. 4040 5050, doha.anantara.com Four Seasons Hotel Doha B4 The hotel offers 'Thrive' in conjunction with Evolve, a customised wellness programme with one-to-one consultations. 4494 8801, fourseasons.com/doha The Ritz-Carlton, Doha A4 The country's first cryosauna; sessions last 90 seconds to 3 minutes, with temperatures dropping to –180˚ C. 4484 8183, ritzcarlton.com/doha Yama Yoga Studios Asas Twin Towers, Al Dafna C4 Myofascial release, sound therapy, mindfulness and meditation. 5572 1728, yamayogastudios.com
Pilates Encore Pilates The Pearl-Qatar B4 The Gate Mall C4 Qatar's first dedicated studio for Reformer pilates. 4488 9861 (The Pearl-Qatar), 4020 6430 (The Gate Mall), encorepilates.qa
Banana Island Resort Doha By Anantara C5 Ashtanga, Hatha, yoga stretch and meditation. Booking essential, call first for up to date schedule. 4040 5050, doha.anantara.com Four Seasons Hotel Doha C4 Vinyasa yoga. Call first for monthly schedule. 4485 8888, fourseasons.com/doha InterContinental Doha Hotel & Residences B4 Saturday 6 pm, Monday/Wednesday 9 am, Tuesday 7:15 pm. 4484 4828, doha.intercontinental.com InterContinental Doha The City C4 Swasthi and body balance. Schedule changes weekly, call first. 4015 8888, intercontinental.com/dohathecity Radisson Blu Hotel, Doha D3/4 Sunday/ Wednesday 7:30 pm, also monthly full moon. 4428 1621, radissonblu.com/hotel‑doha Sheraton Grand Doha Resort & Convention Hotel C4 Daily classes including Hatha, power, Vinyasa, yin and detox. See the online monthly schedule. 4485 4600, fitness.sheratongranddoha.com The Ritz-Carlton, Doha A4 Sunday 10:15 am, Monday 9:30 am, Wednesday 10:30 am, Saturday 4 pm. Booking essential. 4484 8183, ritzcarlton.com/doha
Four Seasons Hotel Doha C4 Call first for monthly schedule. 4485 8888, fourseasons.com/doha
The Westin Doha Hotel & Spa C4 Saturday 9 am with breakfast and access to the gym included. 4492 1682, westindoha.com
InterContinental Doha The City B4 Schedule changes weekly, call first. 4015 8888, intercontinental.com/dohathecity
W Doha Hotel & Residences B4 Yoga/pilates – call first for availability. 4453 5555, blissdoha.com
The Ritz-Carlton, Doha A4 Booking essential. 4484 8183, ritzcarlton.com/middleeast Yama Yoga Studios Asas Twin Towers, Al Dafna C4 Daily classes: intro to Pilates, mixed levels, core, dynamic and advanced classes and workshops. See the online monthly schedule. 5572 1728, yamayogastudios.com 3
Yama Yoga Studios Asas Twin Towers, Al Dafna C4 Daily classes for all levels: Beginners; Ashtanga, Iyengar and Vinyasa; prenatal; kids and teens; aerial and rocket yoga; back care; yin. Also teacher training and retreats. See the online monthly schedule. 5572 1728, yamayogastudios.com 3 m ©
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Education City Golf Club C2 Pilates and yoga instructors can offer advice and programmes to help improve your game. ecgolf.com 3
Yoga
Health and Wellness
Al Messila, a Luxury Collection Resort & Spa, Doha E4 Ladies-only wellness retreat with hydrothermal facilities and 'The Worlds' hydro-wellness areas (Oriental, Mystic, Mineral and Floral); yoga and Pilates available. 4445 0000, marriott.com
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Spas and Beauty Centres
Spas and Beauty Centres Health spas and beauty salons abound in Qatar, with an abundance of choice. Choose from a number of award-winning spas, in both traditional Qatari style and ultra-modern environments.
Beauty treatments are wide and varied and available for both men and women, although some will have 'ladies only' days, or are single-sex establishments. Separate facilities are available for men and women at most of the spas, as are couples treatment rooms.
Many beauty salons not only provide hair and nail services, but also have separate rooms for treatments. Similarly hotels will generally have a spa and/or a beauty centre on site, as well as some of the larger apartment block towers.
For looking good from top to toe, generally available are hair and nail services, make-up and wedding preparations, hair removal (waxing and threading), and tanning.
Visiting a spa can be a five-star experience, with luxurious treatment rooms, providing massage and facials, alongside oxygen therapy, sauna and steam rooms, slimming treatments, aromatherapy, hot stone treatments, and pre‑ and postnatal massages.
To further enhance the luxurious experience, spas and salons are increasingly focusing on healthy refreshments and menus, and relaxation spaces with mood music and comfortable sofas to ensure you feel your very best, both inside and out. Visit the spa or salon's website to learn more about the packages available, and their before and aftercare.
SPAS
TELEPHONE MAP
WEBSITE
Al Messila Resort, A Luxury Collection Resort & Spa, Doha
4445 0000
C3
marriott.com
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Anantara Spa, Banana Island Resort Doha by Anantara
4040 5158
C5
anantara.com
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Bliss Spa, W Doha Hotel & Residences
4453 5555
B4
blissdoha.com
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Bodylines Fitness & Wellness, Oryx Rotana Doha
4402 3486
D4
rotana.com
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Crowne Plaza Doha – The Business Park (CPD–TBP)
4408 7777
D4
crowneplaza.com
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Deverana Spa, Dusit Doha Hotel
4004 4444 C4
dusit.com
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ESPA at Mondrian Doha
4045 5550
B4
morganshotelgroup.com
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Heavenly Spa, The Westin Doha Hotel & Spa
4492 1682
D4 heavenlyspadoha.com
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Jaula Spa & Club, Grand Hyatt Doha
4448 1056
B4 doha.grand.hyatt.com
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Katara Beach Club by LivNordic Spa & Wellness
4408 1580
B4 katara-livnordic.com
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M|Spa, Alwadi Hotel Doha – MGallery
4009 9710
D4 alwadihoteldoha.com
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Ozone Gym & Spa, La Cigale Hotel
4428 8100
D3 lacigalehotel.com
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Radiance Spa, Saraya Corniche
4497 3777 D4
Radisson Blu Hotel, Doha
4428 1621
Remède Spa, The St. Regis Doha
4446 0320
B4
remedespadoha.com
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Saray Spa, Marriott Marquis City Center Doha Hotel
4419 6090
C4
marriottmarquisdoha.com
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Sheraton Grand Doha Resort & Convention Hotel
4485 4600
C4
fitness.sheratongranddoha.com
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Souq Waqif Boutique Hotels
4433 6878
D4
tivolihotels.com
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Spa by Clarins, Marsa Malaz Kempinski, The Pearl–Doha 4035 5555
A4
kempinski.com/en/doha
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SPA InterContinental, InterContinental Doha
4484 4060
B4
intercontinentaldoha.com/spa/
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Spa & Wellness Centre, Four Seasons Hotel Doha
4494 8802
C4 fourseasons.com/doha/spa
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The Ritz‑Carlton, Doha
4484 8174
A4
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The Spa at Mandarin Oriental, Doha
4008 8888
D4 mandarinoriental.com/doha
QATAR HEALTH AND BEAUTY E-GUIDE ©
sarayacorniche.com
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D3/4 radissonblu.com/hotel-doha
ritzcarlton.com/en/hotels/qatar/doha/spa
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marhaba.qa That something different...
Complementary therapies/medicine
Spa treatments often derive their inspiration from the ancient sciences and practices of the East, with accents from the Middle East and Asia. The Ottomans introduced the world to the hammam, which quickly became an important social meeting place for both men and women. Several of the major hotels offer ritual packages to enjoy, with hammam, massage and facial treatments.
The practice of some forms of alternative treatment was officially approved by the Qatar Council for Healthcare Practitioners in 2016. The list includes homeopathy, Ayurveda, acupuncture, chiropractic and hijama (wet cupping). Regulatory framework will ensure only licensed, qualified practitioners will be allowed to offer these services – the Ministry of Public Health has defined the requirements and specifications for opening complementary medicine centres in the country.
Also popular are hydrotherapy treatments and natural healing methods, such as chakra wellbeing and Ayurveda aromatherapy facials. Choose anything from a 20-minute scalp massage or up to three minutes of cryotherapy, to a multiday body and mind rejuvenating retreat – you are guaranteed to feel your absolute best afterwards.
MEN
BODY TREATMENTS
FACIALS
REFLEXOLOGY
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COMPLEMENTARY THERAPIES
HAIR/BEAUTY ON SITE
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Many of the malls have dedicated hair cutting services to pamper young people in friendly and safe environments. See Shopping in Qatar for a list of malls and contact details. m
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Deverana Spa, Dusit Doha Hotel
Checked & Updated October 2020
.com
Spas and Beauty Centres
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Ozone Gym & Spa, La Cigale Hotel ©
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Spas and Beauty Centres
Spas and Beauty Centres
BEAUTY CENTRES
TELEPHONE
MAP
Desert Princess, Ain Khaled
4486 4169
E3
Riviera Gardens, Duhail
WEBSITE
desertprincessdoha.com
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4479 5945
B3
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Elie & Ralph Beauty Salon, InterContinental Doha
3363 5678
B4
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Fadia El Mendelek, The Ritz‑Carlton, Doha
4417 7755/66
A4
fadiaelmendelek.com.qa
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Fantasia Hair & Nails, Oryx Rotana Doha
3337 0264
D4
rotana.com
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Franck Provost/Nails, Four Seasons Hotel Doha
4494 8844
C4
fourseasons.com/doha/spa
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Jaula Spa & Club Salons, Grand Hyatt Doha Jean Louis David, CPD–TBP
4448 1235 4417 2683
B4 doha.grand.hyatt.com D4 andtrading.net
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4417 5771
C4
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Kozma & Kozma, Beach Tower, Al Dafna
6686 7220/1
C4
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Salwa Road
6686 4220/1
D3
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West Bay Lagoon
(for all salons)
B4
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Luce Giovani, InterContinental Doha The City
4015 8666
B4
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N.Bar, The Gate Mall
4020 6408
C4
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Nails, Ezdan Mall Salwa Road
4480 2252 4416 3348
F5 andtrading.net C4
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Marriott Marquis City Center Doha Hotel
The Pearl-Qatar
kozmaandkozma.com
4481 2316
B4
Pace e Luce, The St. Regis Doha
6612 6650
B4
paceeluce.com
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Patrice Alexandre, The Gate Mall
4407 7107
C4
patricealexandre.net
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Patrice Salon, Gulf Mall
4038 5751
C3
patricesalonqatar.com
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Landmark
4486 5970
C3
Villaggio
4450 7199 D2
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Pour Elle, Radisson Blu Hotel, Doha
4428 1740
D3/4
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Roots Hair and Beauty
4411 4463
C3
rootshair.net
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Shape and Style, Wyndham Grand Regency Hotel
4434 3447
D3
wyndhamgrandregency.com
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Skin and Soul (ladies), Sheraton Grand Doha
4485 3840
C4
skinandsoul.com.qa
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Skin and Soul (men), Sheraton Grand Doha
4485 4840
C4
skinandsoul.com.qa
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The Barber Shop Doha, Four Seasons Hotel Doha
4494 8855
C4
andtrading.net
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Marriott Marquis City Center Doha Hotel
4483 0623
C4
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Touch of Beauty, The Westin Doha Hotel & Spa
4492 1677
D4 touchofbeautyqatar.com
COMPLEMENTARY CLINICS
TELEPHONE
MAP
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WEBSITE
Foot Care Centre, LuLu Hypermarket, Al Gharrafa
4478 0510 C3 ebnsina.com.qa
Int'l Chinese Body Care Houses, Mirqab Mall
4411 5728
D3
icbodycare.com
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MediHerb, Al Emir Street
4469 0363
E4
mediherbqatarmassagespa.business.site
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QATAR HEALTH AND BEAUTY E-GUIDE ©
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PRINT and ONLINE
BODY TREATMENTS
FACIALS
REFLEXOLOGY
HYDROTHERAPY
STEAM ROOM/ SAUNA
COMPLEMENTARY THERAPIES
HAIR/BEAUTY SERVICES
NAIL SERVICES
HAIR REMOVAL
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M|Spa, Alwadi Hotel Doha – MGallery
The Spa at Mandarin Oriental, Doha
Checked & Updated October 2020
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Spa by Clarins, Marsa Malaz Kempinski, The Pearl–Doha ©
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Mental Health Services in Qatar
By Sarah Palmer
Mental health is an integral part of overall good health. Help is available for all those that need it.
W
e can all feel a bit low at times, coping with the normal emotional ups and downs of life, or having that feeling of just being a little bit 'off'.
However, sometimes it is more than 'off' – it can be a feeling of overwhelming sadness or grief, something that no-one else will understand and that you feel embarrassed talking about. Mental health is still considered a taboo, especially when compared to physical illness, but gradually the situation is improving. Health services are increasing, employers are recognising the need to discuss openly in the workplace, and schools are offering counselling to students. A person may feel a change in mental health due to a number of reasons. Changes in everyday life – bereavement of a family member, friend or pet, suffering a job loss or an injury – can sometimes lead to a change in mental state. For example, it is thought that post-natal depression can occur in 25% of women following childbirth. Some people suffer confusion, especially older people, which may be due to a dementia-related condition such as Alzheimer's disease. However, it can also be caused by a head injury, an existing or undetected medical condition, reactions to prescribed medication, or intoxication from alcohol and non-prescribed/illegal drugs.
World Mental Health Day, observed on 10 October, further aims to raise awareness of mental health issues. It began in 1992 at the initiative of the World Federation for Mental Health, a global nongovernmental organisation with members in more than 150 countries. It is recognised by the United Nations and WHO. The theme for World Mental Health Day 2019 is suicide prevention. According to WHO, nearly 800,000 people take their own life each year – one person every 40 seconds – and many more attempt suicide. It is the second leading cause of death for the age group 15-29, and there is a higher suicide rate for males than females.
Mental health difficulties can present in many different ways: • Mood changes – from very happy to very sad, maybe in a short space of time • Feeling sad, anxious, fearful or angry • Feeling physical distress • Having suicidal thoughts • Wanting to self-harm • Wanting to harm others If you have any of these feelings for the first time, or if an existing problem is getting worse, it is vital that you seek help.
There are two global initiatives that aim to increase awareness of mental health through education and which advocate against social stigma. Since 2003, the International Association for Suicide Prevention (IASP) has collaborated with the World Health Organization (WHO) and the World Federation for Mental Health for World Suicide Prevention Day, observed on 10 September each year. QATAR HEALTH AND BEAUTY E-GUIDE ©
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Many of those who experience mental health difficulties turn to the support of family and friends. Further support can be given by a family doctor, and additional help is often available from community mental health services.
Seeking help in Qatar According to Hamad Medical Corporation (HMC), one in five people in Qatar will experience a mental illness at some stage of their life. Law No 16 of 2016 on the rights of patients with mental illness defines the rights of citizens and residents regarding their mental health treatment. It includes details about where and how patients can be treated, including those that may be treated without their consent (known as compulsory admission). The law offers full protection for patients seeking mental healthcare services in Qatar. Specialist care and intervention is widely available from HMC. Their Mental Health Service initiative has seen a number of developments, which started under the Qatar National Mental Health Strategy (QNMHS) 2013–2018 and which progressed into the Mental Health Strategic Framework (MHSF) 2018–2022. Both policies are aligned to the WHO Global Mental Health Action Plan (2013–2022). Under QNMHS and MHSF there has been an expansion of existing services, and the introduction of new services and new facilities to provide the best possible mental healthcare. The Mental Health Service at HMC is committed to promoting good mental health and wellbeing, offering effective treatment and providing care.
HMC recommends those seeking professional help should initially visit their local primary healthcare centre. Here the doctor will be able to refer you should further assessment and diagnosis be required. These assessments will determine the nature of the illness and the right type of care and treatment that should be provided. Many patients receive this in the community, but other options may be offered. The Consultation and Liaison Service offered by HMC provides psychological support and counselling for patients who are being treated for other conditions within HMC hospitals. For example, patients being treated for cancer have experienced a severe trauma or a new mother may be suffering from post-natal depression. The Consultation and Liaison team are based at a number of sites, including Hamad General Hospital, National Center for Cancer Care and Research, Al Khor Hospital and Al Wakra Hospital. The Child and Adolescent Mental Health Service is a multi-disciplinary service for children and young people up to the age of 18. Referrals can be made by a doctor or a school, and the faciliity is located in Muaither, offering a number of specialist services to children and young people, and also their families and carers. • In an emergency, patients should go to the Emergency Department at Hamad General Hospital, Al Wakra Hospital or Al Khor Hospital • For more information visit hamad.qa and click on Hospitals and Services for the HMC Mental Health Service. Alternatively call Nesma'ak 16060 or email nesmaak@hamad.qa m
Tips and advice to boost mental health Having good physical health can lead to better emotional and mental wellbeing. If you are suffering from depression, stress or anxiety, there are a number of resources offering practical tips and advice. Hamad Medical Corporation's website hamad.qa has links to reference sites for international groups such as the UK's NHS, The National Institute of Mental Health in the US, and Lady Gaga's Born This Way Foundation, which offer a wealth of resources. Lifestyle support is also available in Qatar from Alcoholics Anonymous 5560 5901/5540 0746 (males), 3373 8283/6692 6745 (females) and Overeaters Anonymous 5512 7252
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