Living in Qatar: Spring/Summer 2024

Living in Qatar

DAY TO DAY IN QATAR

HEALTHCARE IN QATAR

HEALTHCARE USEFUL NUMBERS

MAP OF HAMAD BIN KHALIFA MEDICAL CITY

Living in Qatar Living in Qatar

• Ministry of Interior • Government Apps • Useful Documents/Processing

• The Qatar Labour Law • Residence Permits • Register at Your Embassy

• Residence/Work Permits • Renew a Residence Permit • Exit Permits

• Health Related Services Day-to-Day Qatar

Housing

• To Rent • Letting Agents • To Buy • Lawyers and Legal

• Relocation Services/Removal Firms • Other Housing Considerations

Utilities and Services

• Water and Electricity • Gas • Telephone and Internet

• Television and Radio • Newspapers • Public Wireless Internet

• Postal Services and Mail • Courier Services • Places of Worship

• Birth, Marriage and Death • Liquor Permit

Pets

• Ministry Dept for Animal Resources • Import and Export Guidelines

• Private Veterinary Clinics and Services

Accessible Qatar

• Educational and Learning Centres • Healthcare (Therapy and Support) Centres

• Important and Useful Platforms• Leisure and Entertainment • Travel and Transportation

Healthcare Useful Numbers

• Primary Health Care Centres • HMC Hospitals and Services

• Ministry of Public Health • Private Medical Centres • 24‑hour Pharmacies

• Dental and Optical Centres • Support Groups

Healthcare in Qatar

• Healthcare News • The Ministry of Public of Health

• Hamad Medical Corporation: HMC Hospitals; Additional Services; HMC Hospitals with Emergency Departments; Meeting International Standards of Care; Working Towards a Healthy Qatar

• PHCC and Sidra Medicine • How the Health System Works Together

Map of Hamad Bin Khalifa Medical City

Founder & Managing Editor

Hilary Bainbridge

Editorial

Sarah Palmer (Editor)

Ola Diab (Deputy Editor)

Terry Sutcliffe

Advertising

Howard Bainbridge

Charlotte Wright

Maria Anicas

Marrian Magtira

Retail Sales

Ayen Molina

Online/Digital

Weslee Dizon

Patrisha Manzon

Design and Artwork

Dick Tamayo

Mar Principe

Marhaba endeavours to quote accurate information and updates each of its sections every issue. However, the company accepts no responsibility or liability for any false, inaccurate, inappropriate or incomplete information presented, whether in print, on the website, or on social media channels.

© 2024 Marhaba Information Guide. All Rights Reserved. No part of this magazine may be reproduced, in any form, without written permission of the publishers.

Dana Public Relations PO Box 3797, Doha, Qatar Tel (+974) 4465 5533, 4465 0083

General Information

marhaba@marhaba.com.qa

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See also our maps Al Khor and the Northeast Coast

See also our maps Al Wakra, Mesaieed and the Southeast Coast

See our detailed

map of the area south of Doha MAP of AL WAKRA

From humble beginnings...

Spotting the need for a guide for tourists, visitors and residents in Qatar, Marhaba Information Guide was established in April 1994. Marhaba Information Guide, Qatar’s premier information guide, is now therefore celebrating its 30th anniversary. In this 89th issue, join us as we look at 30 years of an everevolving Marhaba Information Guide.

The Marhaba brand includes not only the popular Information Guide, but also Pocket Maps, Calendars, and Qatar Image, the souvenir coffee table book, alongside a dynamic online and social media presence. Many Marhaba products have found their way overseas, thanks to the Ministry of Foreign Affairs distributing them to Qatar’s embassies, as well as visitors taking them back home. Marhaba also produces Information Guides and Maps for a number of organisations in Qatar, with many companies considering these essential requisites for new employees.

Founder and Managing Editor, Hilary Bainbridge says 'It's surreal to be talking about the 30th anniversary of Marhaba! Back in 1994, we were a 32 page publication with just a handful of advertisers and listings. From this small start (working from my spare bedroom!) we have evolved into the premium guide to life in modern Qatar.

'This couldn’t have been done without the continuing support of local companies and entities plus the efforts of staff members over the years. Gratitude must also go to the current Marhaba team, as they are crucial to providing the information our readers and advertisers expect.

'Thank you to you all!

'Constantly at the forefront of life in Qatar, the editorial team deliver informative and entertaining features on all the latest developments and update the sections in each issue – essential for our readers to go about their daily lives. Meanwhile, the sales and marketing team show our corporate clients how they can fully maximise their advertising potential. The creative design team also work their magic to bring our products to life.

'And of course, in today's digital environment, the incredible online and social media team is kept busy online, allowing our content to be accessed by our followers locally and around the world.'

to comprehensive country coverage...

Marhaba Information Guide and e-Guides (English)

Since its inception 30 years ago, Marhaba has produced in excess of 1.5 million books! The first edition contained a mere 32 pages; today every issue contains 400+ pages. Some advertisers from the first issue still advertise with Marhaba today – how cool is that!

The book covers everything you could possibly want to know about Qatar – plus a lot more! Moving with the times, Marhaba now produces e-Guides. Visitors to our website can immediately read the Marhaba Information Guide in its entirety (our e-Book), as well as reading our e-Guides, which are the book divided into its more convenient sections, plus a couple of new ones. All for free!

Find everything you need at marhaba.qa/eguides

Marhaba Pocket Map (English and Arabic)

Marhaba Information Guide has included a map of Doha from the very first issue. It's really quite amazing to see how much Doha has expanded over the years and our map is continuously updated! The separate Marhaba Pocket Map was created as a mini guide from maps and information in the main Guide. Customised Pocket Maps were produced for the spectacular 2006 Asian Games, and since then Marhaba has produced bespoke maps for numerous hotels, banks, government entities and private companies.

Qatar has grown tremendously over the years. Our maps now include different areas of the country, new highways and beautification projects, plus increased coverage of sightseeing hotspots.

Qatar Image (English)

Marhaba Calendars (English and Arabic)

Beautifully laid out, it features hundreds of photographs of its varied wildlife, flora and fauna, and iconic architecture – the perfect souvenir gift, for a quick dip or in-depth read. Discover

Qatar in our e-Guides!

Bought once a year but enjoyed throughout, Marhaba Calendars feature stunning photographs of Qatar’s wildlife, architecture, history and culture. A firm favourite of our clients, and can be easily customised!

Qatar Image is an impressive and informative coffee table book, highlighting the past, present and future of the country. It's full of cultural knowledge, from the history of Qatar, to its development and its bold aims for the future.

across all media channels...

Marhaba online

Embracing a more digital world, Marhaba has built an impressive media presence. Beyond printed books and maps, we have an online reach of at least one million readers in Qatar and beyond. marhaba.qa

The Marhaba website publishes daily news about Qatar, covering all of the country’s various sectors. We also have reviews on restaurants, staycations, and new cars, and special sections for important days of the year, like Ramadan and Eid. If you need to know something, you'll find it on our website!

The comprehensive Events Calendar includes everything happening around town, be it cultural events, conferences, concerts and workshops.

The Marhaba Weekend Guide is the ultimate guide to events happening across Qatar from Thursdays to Saturdays, while the Cinema Listings brings the latest movies along with timings and locations.

If you are still stuck for inspiration, we've got your back! There is the weekly What to Watch, Read and Listen To, and there are listings galore for brunches, happy hours, activities and much more.

If you haven't already subscribed, sign up on our website to receive the Marhaba Newsletter – you can find all the week's best news, reviews, events and special giveaways right at your fingertips!

Social media

Marhaba is very sociable on Facebook, X, Instagram, YouTube, TikTok and LinkedIn. We regularly distribute content across our social media platforms – news, reveals, articles, photos, and videos. Make sure to follow us so that you don't miss out on anything important – and we would love to hear from you as well!

MarhabaGuideQatar

MarhabaGuideQatar

MARHABA over the years...

Here's looking at you! One of our most popular covers

We were all ready for the FIFA World Cup Qatar 2022TM!

Our first and current map covers – such a difference!

Celebrating the Asian Games in 2006

Our first cover!

HH The Father Amir, Sheikh Hamad bin Khalifa Al Thani

Highlighting the flora and fauna in Qatar

The pearl exhibition at the Museum of Islamic Art

Day-to-Day

Qatar

Whether you are a resident or a visitor to Qatar, there are many things to know about your stay in Qatar, from day to day activities to government tasks.

Visas See Traveller Information in the Discovering Qatar section.

Accidents and Medical Emergencies Call 999

Ministry of Interior

The Ministry of Interior (MOI) is concerned with maintaining security, public order and morals, protecting lives, ensuring the safety and security of the country, citizens and all those who reside in the State of Qatar or enter its territory, take all necessary means to prevent crimes, organise issues of nationality and entry and residence of expatriates, and more.

MOI is committed to keeping both citizens and residents continuously informed and updated about their services and ease of access to them. They can be found at portal.moi.gov.qa, and on Twitter, YouTube and Facebook. Some services are available in Arabic, English, Hindi, Urdu, Tagalog and more to meet the diverse language needs of its users. For more information, call 234 2000

Whether you are a resident or a visitor to Qatar, dealing with one or more of the country's government offices is going to be a necessity at some point in your stay. You can access some services by visiting the offices and transacting directly with government officials; however, most services can be accessed online or on MOI's Metrash2 app.

Metrash2

MOI's Metrash2 app enables residents of Qatar to access more than 150 MOI services that save time, while enjoying the convenience of using their smartphones. Metrash2 includes: Visa services

• Personal and corporate traffic services • RP services • Exit permit issue • General MOI enquiries.

MOI's Emergency Service for the Deaf 992 uses advanced technological equipment to enable users to contact the emergency centre by:

• Dialling 992 using a 3G camera from their computer or mobile phone.

• Sending an SMS to 992 mentioning clearly the type of the problem and service needed – such as Ambulance, Civil Defence or Police – and the name of the user, address, and the injuries or deaths if any.

• Emailing 992@moi.gov.qa

The MOI has recently added 17 new e-services on Metrash2, including residency services, employment complaints, financial claims, applications for recruitment approval, establishment card services and more.

Hukoomi

The award-winning government website, hukoomi.gov.qa, available in English and Arabic, is Qatar's official e-government portal and the first place to look when you have governmentrelated queries, offering more than 500 services. It serves as an access point to the many services provided by the government and allows everyone, visitors and residents alike, to make transactions online. Regularly updated, it has many e-services and links to various government ministries, councils, departments and institutions. It also provides information and articles about Qatar. Hukoomi is also available as an app on iOS and Android.

Registration: Some services, such as driving licences, require online registration with a Qatari ID card for residents and nationals or a passport number for users outside Qatar.

Government Contact Center

The Government Contact Center offers 24-hour customer service to citizens and residents. It is the point of contact for all government e-service related inquiries. If you experience any difficulty in accessing Hukoomi e-services, or have questions about your transactions, contact the centre by phone, email or submit an electronic support ticket. The Contact Center can be reached via telephone at 109/4406 9999, or via live chat. The email address is contact@hukoomi.qa

MOI will only accept credit, debit and eCASH cards as payment for many services including visas, residence permit applications and renewals, and payment of fines.

The eCASH Card is a non-personalised prepaid card, obtainable from Qatar National Bank (QNB), which can be used to pay for such fees at ministries and government departments displaying the eCASH symbol. To purchase the card you need to show your ID card, or if you are a non-resident, your passport.

Features: Valid for two years • No bank account needed • Reloading facility • Refundable credit in case of card loss or cancellation • Available to visitors and residents • Check balances and reload at any QNB ATM.

Cost: One-off issuance fee of QAR20 • Reload with a minimum of QAR50.

Issuing counters at:

Traffic Department branches: Madinat Khalifa (HQ) C3, Al Maamoura D4/E4, E Ring Road/Old Airport (Al Matar Al Qadeem) D4.

Immigration Department branches: Al Gharrafa C2, the Industrial Area E2, Hamad International Airport (HIA) D5, Al Wakra F5 and Al Khor.

Report your lost or stolen card as soon as possible. To report any suspicious transaction not initiated by yourself, call your bank, some of which have dedicated fraud lines.

Government Apps

Amerni Provides residents access to services of the Ministry of Labour to perform personal and corporate services such as those related to housing, security or family affairs, and employment or establishment data.

Hukoomi Enables the use of up to 650 online services accessible remotely without having to visit a government office, see above. hukoomi.gov.qa

Kahramaa Qatar General Electricity & Water Corporation (Kahramaa) app provides several e-services for residents including paying electricity and water bills, e-forms and e-bills services. km.qa

Metrash2 Offers residents an easy way to access MOI services through their mobile devices including enquiring about official documents, creating and paying for individual/company exit permits, enquiring about and settling traffic violations, and more. portal.moi.gov.qa

Nar'aakom Allows people to benefit from many of Primary Health Care Corporation's (PHCC) digital services from their smartphones. You can view information such as your health card number and see when it expires, your assigned health centre, and your assigned family physician from PHCC. phcc.gov.qa

Oun Helps users in Qatar to access the services provided by the Ministry of Municipality such as pest control, tree-pruning and rain water removal, among other services.

Qatar Digital ID (QDI) Aims to reduce identity theft crimes in cyberspace. Launched in May 2022 by MOI, it includes all cards issued by MOI, including your Qatari ID, driving licence, and car licence. In addition, it provides storage and accessibility services for other official cards, and electronically signed and sealed transactions for individuals at MOI. The digital wallet offers the highest degree of confidence for users to obtain their digital identity securely and easily.

Sila A navigation app launched by the Ministry of Transport and Communications (MOTC) in 2021, bringing together Qatar's public transport modes into an integrated network – metro, bus, tram and taxi. sila.qa

There are other important apps such as QTickets, Qatar Events, Ministry of Commerce and Industry's MOCIQatar and HIA Qatar. All apps are available on iOS and Android.

Useful Documents/Processing

You need to prove your identity in Qatar for all government and commercial transactions, so have plenty of:

• Passport-size photos and several copies of the passport of each family member.

• Copies of your marriage (attested) and birth certificates.

• Original educational qualifications (copies are not accepted), which will need to be authenticated in your country of origin, along with a Bonafide Certificate.

Translating a document: The official language in Qatar is Arabic. Each page of each document must bear the translation firm’s official stamp for it to be considered valid.

Asia Translation & Services Centre 4444 0943

National Translation Services of Qatar (NTS Qatar) 7048 2217

Qatar Translation Center 4443 5354

The Language Professionals

Translation Services 4031 6680

TrustLink 7030 3534

Mandoub: Most organisations offer help to their employees on arrival and have a mandoub, a government liaison officer who is responsible for completing much of the official documentation.

Government Services Complex: There are government service complexes across the country – Al Wakra, Al Daayen, Al Sheehaniya, Mesaimeer,

Onaiza, Al Zubara, Al Hilal (C Ring Road), Al Rayyan, Umm Slal and The Pearl Island. Opening times: Sun to Thu 7:30 am – 1 pm/3 pm – 7 pm, Fri and Sat closed. Government Contact Center 109

The complex provides the services of six ministries and government entities, namely: Labour; Justice; Commerce and Industry; Foreign Affairs; Education and Higher Education; and Qatar General Electricity and Water Corporation (Kahramaa).

The Qatar Labour Law – Kafala

The Ministry of Labour (MOL) was established by virtue of the Amiri Decree No 57 of 2021, replacing the Ministry of Administrative Development, Labour and Social Affairs. The government authority organises labour affairs, and implements labour laws and regulations. mol.gov.qa, 16008

Qatar has been taking major steps to reform its labour laws, and ease restrictions of the Kafala or employee sponsorship system. In 2018, exit permits and the no objection certificate (NOC) were abolished, and a minimum wage was introduced. The relationship between an employer and employee is regulated by the Qatar Labour Law. A copy of this can be downloaded via Hukoomi or read on qatarLabourlaw.com/qatar-Labour-law, qatarLabourlaw.com/amendments

Sponsorship: All expatriate workers in Qatar require sponsorship to work in the country.

Minimum wage: According to Law No 17 of 2020 on Setting the Minimum Wage for Workers and Domestic Workers, the minimum wage for all private sector workers, including domestic workers, is set at QAR1,000 per month as a basic wage, as well as QAR500 per month allocated by the employer for accommodation expenses and QAR300 per month for food, unless the employer already provides adequate food or accommodation for the employee or domestic worker.

Working hours: A 48-hour week is the maximum allowed under Qatar Labour Law without overtime pay. Government offices and many private companies have a two-day weekend on Friday and Saturday, although a one-day holiday on Friday is still common in the private sector.

Contract: Three copies of the employment contract should be signed by both parties. The employer and employee each retain a copy, the third copy is kept at the MOL C4 after verifying it.

It is illegal for sponsors to keep their employees' passport and travel documents after the visa formalities are over. Sponsor fine: not less than QAR10,000.

End of service benefits: Employees completing a period of continuous service for more than one year are entitled to an end of service benefit on the termination or expiry of the contract of employment. This has been mandatory in the labour law since 2005.

The adoption of Law No 19 of 2020 provides greater clarity regarding termination of employment. To terminate an employment contract and change jobs, workers must provide at least one month’s written notice if they have worked with the employer for two years or less, or two months’ notice if they have worked with the employer for over two years.

Hours of business: Government offices tend to work a single shift 7 am – 2 pm; private companies may work a single shift or split morning/late afternoon shifts with longer hours.

E-services: The MOL's website mol.gov.qa offers more than 40 services for companies and individuals, including bilateral contracts, work permits, requesting and extending temporary work visas, requesting and managing registration of establishment records and administrators, labour complaints and disputes, and more.

Workplace Disputes

The Amir, HH Sheikh Tamim bin Hamad Al Thani issued Law No 13 of 2017 amending some provisions of the Labour Law, and forming the Labour Dispute Resolution Committee. All labour disputes are received through the MOL to resolve. The maximum period for reviewing the disputes before the committee is one month, including the time for any potential appeal.

Ministry of Labour (MOL): File your complaint at the MOL's Labour Relation Department within one year of the event with the section for workers’ rights and grievances. Labour complaints by either a company or an individual can also be filed online on the MoL website mol.gov.qa, 16008

National Human Rights Committee in Qatar: Protects and consolidates human rights of all, subject to the jurisdiction of Qatar. Hotline 800 2222, SMS number 119, nhrc-qa.org

Residence Permit (RP)

Also known as an identity document (ID), a Residence Permit (RP) is an identification card, which is compulsory for all residents of Qatar, including children, with a work or family residence permit. It is issued after the formalities for residence permits are completed and can be used instead of your passport for all transactions in Qatar. Carry your card with you at all times.

The card bears your name, nationality, date of birth, occupation, an ID number and its validity. Containing personal data of the holder, the card also bears your passport number, passport expiry date, residency type, sponsor's name, signature and more. The cards also have electronic chips for storing personal and biometric data. You will be required to present your card every time you enter and exit the country. It will also be accepted at airlines/airports around the world as the official document to prove residence in Qatar.

Register at your Embassy

All nationals working or residing in Qatar are advised to contact their country’s embassy to register or subscribe to its services. See Foreign Embassies in the Discovering Qatar section for contact details.

Residence/Work Permits

Expatriate workers must have a residence permit for themselves and each member of their family unless they fall into exempted categories. You need a Qatari sponsor to obtain a work residence permit enabling you to sponsor your family.

Work residence permit: QAR1,260 per year (QAR1,000 annual fee, QAR100 for the ID card, QAR100 for the Labour Department paperwork costs, QAR60 for validation stamps). Work RPs can be renewed every year or two years by the expatriate’s employer. It is usually the sponsor’s responsibility to deal with all the paperwork and to pay the fee on Metrash2 or at the Immigration Department in Al Gharrafa C2, the Industrial Area E2 or Mesaimeer E3. Families residing in Al Wakra and Al Khor can apply locally.

Register as a working woman (on husband’s sponsorship): QAR500 per year. Women on family sponsorship can work in Qatar without a separate residence work permit by obtaining a licence from the Ministry of Labour's Women’s Section. When you have been offered a job, the company must obtain an application form from the Labour Department and submit it with the following:

• Three original copies of your employment contract (QAR60 for authentication).

• A no objection letter (NOC) signed by the family sponsor giving his consent for you to work.

• Originals and photocopies of passports and ID for you and your family sponsor.

• Originals and photocopies of all your relevant academic and professional qualifications.

• A certificate of good conduct from the MOI.

• Copy of your resignation letter from your previous employment (if applicable).

• A photograph and fees.

Payment: Via credit card or eCash card from Qatar National Bank (QNB) sold on or near the premises.

Family residence visa: Spouse and child over 18 – QAR500 per year, child under 18 – QAR400. Every member of the family residing in Qatar, including babies, must have an individual family residence permit. Holders of residence work permits can sponsor their immediate family (spouse and children) if they earn over QAR10,000 a month. Workers are allowed to sponsor their sons under 25 years of age who have not completed university studies and unmarried daughters of any age. The sponsorship law allows women in independent jobs to sponsor their husband and children (conditions apply).

The General Directorate of Passports enables people to submit their family residency applications electronically and online via the Hukoomi website, Metrash2 and the internal services system.

In October 2023, the MOL unveiled a new digital service, allowing residents in Qatar who live under non-work permits such as family residence visas, to join the labour market by changing their permits to work residence permits. The process starts with the new employer applying to add the resident as a worker through the e-platform of the MOL. There should be no personal suspension of the new employer, and there should be no other applications of the same type under study for the same worker. The new service has been added to the MOL portal under the 'Request to Join the Labour Market (change from family residency to work residency)'. mol.gov.qa

Documents required: Salary certificate from employer; copies of passports of family members; attested marriage, birth and degree certificates (as required); copy of electricity bill; six months worth of bank statements; stamped and registered accomodation lease. Final approval of the residence permit depends on the decision of the recruitment committee. Check hukoomi.gov.qa in case of changes.

Domestic staff residence permit: QAR300 per year (on personal sponsorship). Employees must have a minimum salary and be married with a resident working spouse in Qatar (proof of which is required). Fill in the application form at your local Immigration Department. There are sometimes restrictions on the nationality you can employ so check before you start the process.

In August 2017, HH the Amir ratified Law No 15 on service workers in the home (Domestic Workers Law). The cabinet adopted the law in February 2018. The law guarantees workers a maximum 10-hour workday, a weekly rest day, three weeks of annual leave, and an end-of-service payment of at least three weeks per year.

Recruiting privately: Obtain the visa yourself for domestic staff (or use the office mandoub), register a contract with the Qatar Labour Department and complete any paperwork with the national’s embassy in Qatar. You must then go through an official recruitment agency to complete the entry process. Domestic workers in Qatar earn an average of QAR1,500 a month.

Requirements and regulations are subject to change so please check when applying.

Recruitment agencies: These have a list of staff for you to choose from and will complete all the formalities for you.

Medical Procedure for Residence Permits

The Medical Commission, a department of the Ministry of Public Health, is responsible for overseeing the medical check procedure for immigration in Qatar. Medical checks are carried out at:

• The Medical Commission Department, located off of Rawdat Al Khail Street in the Abu Hamour area;

• Three private hospitals (Al Ahli Hospital, Doha Clinic and Al Emadi Hospital) approved by the Medical Commission;

• Three primary healthcare centres (Al Khor Healthcare Centre, Al Shamal Healthcare Centre and Al Wakra Healthcare Centre) approved by the Medical Commission.

Medical test: This includes a blood test (not to be confused with blood type) and a chest X-ray, for adults only, carried out by the Medical Commission in Abu Hamour E3 The blood test checks for Hepatitis B and C and HIV/Aids and the x-ray for tuberculosis. The visa extension medical check involves the blood test only. Cost QAR100. 4467 9111, moph.gov.qa

Blood-type certificate: This can be obtained from any clinic for both adults and children. You must have this certificate before going for your medical test.

Fingerprinting: A few days after completing the medical test, only adults need to go for electronic fingerprinting. Headquarters are at Salwa Road (by the Industrial Area Interchange), open Sunday to Thursday 6:30 am – 5:30 pm, 234 6666. Other service centres are located in Al Khor, Al Shamal, Duhail B3, the Industrial Area E2 and Mesaimeer E3. Large organisations can ask the MOI’s mobile unit to do fingerprints on site.

Collecting Residence Card: Usually ready after three days to one week; collect from the issuing office, Immigration Department, Al Gharrafa C2, 4489 0333

The Residence Permit sticker in the passport has been abolished and replaced by an all-encompassing Residence Card, also held by children.

Renewing a RP

Your sponsor must renew your residence work permit, but you can renew your family’s residence permits.

In October 2021, HH the Amir issued Law No 22 of 2021 on Regulating Healthcare Services (The Healthcare Services Law), making it compulsory for expatriates and visitors to have private health insurance in order to receive basic medical services. Health insurance is also required for a new RP or for renewal, but check with Hukoomi and the relevant ministry for current or up to date requirements.

Qatar Post’s e-Resident online service: You can renew your RP and passport with an optional home delivery service via Metrash2 and Qatar Post. To apply at Qatar Post, get ID Card application forms at the General Post Office in Al Dafna C3; the form must be completed and signed by both applicant and sponsor. Submit with a valid passport, ID, one photo and the relevant fee, either to the Post Office or Immigration Department. Cost: Spouse or child over 18 years – QAR500; child under 18 years – QAR300; domestic staff – QAR300. Additional charges apply for the renewal of the ID card and processing fees – QAR20. Call Centre 104, qatarpost.qa

Renew online: Fill out the required information via the online application form. Select renewal period (from one to three years), select delivery option and pay the appropriate fees, portal.moi.gov.qa. MOI currently has Self-service Machines (SSMs) at at least 15 locations including the main post office, Landmark Mall, Villaggio Mall, Royal Plaza, Hamad International Airport, Lulu Hypermarket – D Ring

Road, MOI headquarters, MOI Services building at Mesaimeer, MOI Traffic Department, Police College, Education City, and MOI administrative building. Visit hukoomi.gov.qa for details of all locations. Users, both individuals and licensed company representatives, can renew certain residence cards, collect exit permits, pay traffic violations, check expiry dates of passports, visas, driving licences and more.

To issue a new RP, fingerprinting is necessary.

Exit Permits

The Amir, HH Sheikh Tamim bin Hamad Al Thani signed Law No 13 of 2018 (Amending Law) in September 2018, amending certain provisions of Law No 21 of 2015 that required all migrant workers getting permission from their employers before leaving Qatar. The amended law, which came into effect in October 2018, allows most migrant workers covered by the Labour Law to leave the country without having to obtain an exit permit.

Decision No 95 of 2019 was issued to allow expatriates in the following categories to have the freedom to temporarily or permanently leave the country during the period of validity of their employment contract: staff in ministries and other government agencies; employees in public bodies and institutions; employees in the oil and gas sector and affiliated companies; employees working on marine vessels; workers engaged in agriculture and grazing; and workers in private offices. As per Decision No 95 of 2019, domestic workers should notify employers at least 72 hours prior to the departure.

In September 2018, the Ministry of Labour announced that employers may submit names of up to 5% of its employees who will continue to require exit permits. Companies need to upload the list of such employees on the ministry's website. The ministry will then move those lists to the MOI. Employers are not required to seek an employee’s consent prior to including a name on the list.

Wives and dependent children under the sponsorship of their husbands or fathers do not require an exit permit.

The Expat Exit Grievance Committee remains in place to accept complaints from workers prevented from leaving the country for any reason. Until advised otherwise, the following fees remain in place for those who still require an exit permit:

Multiple use exit permits for expatriates: Valid for one year – QAR500.

Exit permit for those sponsored by companies or organisations: Valid for one week – No charge.

Exit permit for those on personal sponsorship: Valid for one week – No charge.

Electronic exit permits: Government agencies and private companies can issue exit permits electronically through an authorised signatory within seconds using Metrash2 or portal.moi.gov.qa Sponsors can issue the permit via the internet and their mobile phones worldwide.

Manually processed exit permits: Many smaller organisations still process exit permits by hand. The mandoub is licensed as a company representative to obtain this on your behalf. Paperwork must be signed by your sponsor and bear the company stamp. Permits must be presented, along with your passport, at the Immigration counter at Departures.

Overstay fines: Check hukoomi.gov.qa for current fees.

Online visa/permit information Detailed information about all types of visas and visa applications in English can be found online at hukoomi.gov.qa or portal.moi.gov.qa

eGate The MOI has activated free eGate service for expatriate passengers at the arrivals and departures terminal of Hamad International Airport (HIA). Expatriates and their children above 18 years of age can avail of the service using their residence cards or passports after registration at the airport. HIA currently has 40 e-gates installed – 21 at the departures terminal and 19 at the arrivals terminal. The service comes under the 'smart passengers' project launched in early 2017.

Health Related Services

Health Cards

To access the government healthcare system and facilities, it is essential to apply for a health card. This can be issued only after you obtain a residence permit. Babies under one year receive free vaccinations and medical treatment under the state healthcare system. Cash is not accepted for payment at Primary Health Care Centres (PHCC) – only a valid debit or credit card or payment card obtainable from QNB (see eCASH cards, earlier in this section).

Application: Qatar guarantees health services to all citizens and residents in government medical institutions through a health card system. The system provides the cardholder with a medical record file containing all his/her medical data saved by healthcare centres and government hospitals. You can renew your health card online, or replace a lost or damaged card.

Process: Citizens and residents of Qatar may apply for a health card to access services at any of the government’s healthcare facilities or hospitals. It contains your ID number, nationality, photo and date of issue. To obtain a health card, visit the PHCC centre nearest to where you live. There you need to fill out the appropriate forms. You will be issued a PHCC health file number. The health centre will either issue you with your card immediately or ask you to return within a few days to collect it. Health cards are issued during morning working hours only. Call 107 or 16060 for more information. phcc.qa, hamad.qa

Cost: Qatari and other GCC adult residents and children QAR50; non-Qatari adult residents and children QAR100. If you lose your health card but it is still valid, Qatari nationals will need to pay QAR50 for a replacement, non-Qataris QAR100.

If you lose your health card and it has expired Qatari nationals will need to pay QAR100 for a replacement, non-Qataris QAR200. You must pay using a credit or debit card. No cash is accepted.

Renew or replace your health card: Through Hukoomi via these simple steps, hukoomi.gov.qa

– Load the online application.

– Enter your ID number. Choose to renew, or 'Reprint' if you wish to replace your lost or damaged Health Card.

– Choose your preferred delivery option.

– Pay appropriate fees online.

Private Health Insurance

In October 2021, HH The Amir issued Law No 22 of 2021 on Regulating Healthcare Services (The Healthcare Services Law), which makes it compulsory for expatriates and visitors to have private health insurance in order to live in Qatar or visit the country. Some companies provide their employees with free health insurance (but this may be tied to using a local private hospital) or you can arrange your own. Many of the larger private clinics have various options, including family packages.

Health, home and life insurance

Al Koot Insurance & Reinsurance 4040 2999

Arabia Insurance Company 4442 2682

GIG Gulf (previously AXA Gulf) 4483 2995

GlobeMed Qatar 4405 6999

Libano-Suisse 4466 4406

MetLife

800 9711

Qatar Insurance Company (QIC) 800 0742

QLM 800 0880

Seib Insurance & Reinsurance 4402 6888

Vaccination

Vaccinations for overseas travel, for visitors to Qatar, and childhood immunisation are all available from the Vaccination Unit at Mesaimeer Health Centre E3, 4406 4222. The Communicable Disease Centre in Hamad Bin Khalifa Medical City C3/D3 operates the Travel Clinic where people can go for vaccinations and health advice before travelling. Vaccinations are by appointment only, 4025 4003. Some Primary Health Care Corporation (PHCC) centres offer travel immunisation as well, 107

The Department of Health Protection and Communicable Disease Control and the expanded immunisation programme in Qatar have developed an advanced and modern child immunisation programme. The National Vaccination Committee is also constantly reviewing and making adjustments to the vaccination schedule in accordance with the trends of disease prevention in the country. Currently, there are 12 vaccines used in the national programme for basic vaccinations in Qatar, providing children with immunity against 14 diseases.

Some PHCC centres provide immunisation services to the public; to obtain them, visit the hospital or health centre that you belong to. There are a number of private health facilities that also provide vaccination services, either under private health insurance or for a fee.

COVID-19 Vaccination Campaign

Qatar's COVID-19 vaccination campaign comprises Moderna, Pfizer-BioNTech, and AstraZeneca vaccines. All citizens and residents, aged 12 and above, regardless of their health conditions, can receive the COVID-19 vaccination. The current vaccination rollout includes two doses of the vaccine, plus a third booster dose for which all individuals are eligible from six months after receiving their second vaccine dose. A fourth dose is applicable to individuals 60 years of age and older, and those with chronic diseases at high-risk for severe COVID-19 infection. More than 2 mn people have been vaccinated in Qatar, which makes up 92% of the population. 4027 7077, covid19.moph.gov.qa

Housing

To Rent

Many employers provide accommodation or a housing allowance for their employees as part of their contract. You are strongly advised to ensure that it is sufficient, especially with the continuing trend of fluctuating rent prices in Qatar. You may rent a stand-alone villa or a villa located in a compound with a pool and leisure facilities from around QAR12,000 monthly, with studio/one bedroom apartments starting at about QAR5,000. Alternatively, an unfurnished one-bedroom apartment leases for somewhere from QAR6,000 to QAR8,000 per month at The Pearl Island, Lusail City and Msheireb Downtown Doha (MDD).

The Rent Dispute Resolution Committee is responsible for settling rent disputes between landlords and tenants. The party that files the complaint before the committee must pay a fee of QAR100, in most cases giving tenants a six-month eviction period.

All contracts, whether new or old, must be registered by the landlord at the Office of Registration of Rental Contracts within 30 days of signing the contract. The lease you sign must be written in English and Arabic. Check exactly what is included as necessities, such as air conditioners, are expensive to purchase and maintain.

Serviced flats: Furnished flats with cleaning and laundry services provide another option for long or short-term stays.

Letting Agents

These agents have a wide variety of property on their lists as well as experience in the local market.

Al Emadi Enterprises

Alfardan Properties

Al Jazi Real Estate

Coreo Real Estate

Cushman & Wakefield Qatar

Just Real Estate (JRE)

4466 6625

4440 8488

4032 0666

4016 7000

4483 7388

4491 3311

Mirage Int'l Property Consultants 4444 4431

To Buy

Expatriates can purchase property in several developments in Qatar and local banks provide long-term mortgages to suitable applicants. For more information, see Banking and Finance and Investment and Trade in the Business and Economy section.

Lawyers and Legal

If you are looking to buy a property you may wish to contact one of the following legal companies for advice:

Al Tamimi & Company

Clyde & Co

4457 2777

4494 1000

Dr Ghada M Darwish Karbon Law Firm 4488 9050

Gulf Legal Consultants –

Dr Jumah Nasser Al Kaabi Law Firm 4433 7777

Hassan Al Khater Law Office

4443 7770

Law Offices of Gebran Majdalany 4442 8899

Simmons & Simmons 4409 6700

Sultan Al Abdulla & Partners 4442 0660

Relocation Services/Removal Firms

There are several moving companies in Doha and many international employers will pay for your relocation. You can move locally by doing the packing yourself and hiring a truck from the Najma Souq area D4, but you will not be insured!

CEVA Logistics

4436 9439

GAC International Moving 4420 5600

Gulf Warehousing Company (GWC) 4402 3555

Professional Real Estate & Relocations (PRER) 4031 6639

Qatar Logistics 4407 6262

Other Housing Considerations

Furnishing: See the Shopping section for details of furniture outlets. For second-hand furniture, try websites such as qatarliving.com or Buy it, Sell it, Swap it, Qatar on Facebook. Souq Al Haraj in Najma has locally produced furniture and a secondhand market D4. For the disposal of bulk waste and old furniture from homes, call the Ministry of Municipality at 184

Air conditioning: This is essential in summer and requires regular maintenance and servicing.

Home Cleaning/Pest Control Services: Home

cleaning services are available which can be flexible to meet your requirements. Major pest control is usually carried out once or twice a year to coincide with the start and end of summer.

Cleaning Specialists and Pest Control:

Al Mutwassit Cleaning & Pest Control 4436 7555

Boecker Public Health 4444 3744

Hegy International 7759 8405

Qatar Home Services 3060 3076/4427 1197

Qatar Pest Control Company (QPC) 4422 2888

Utilities and Services

Water and Electricity

Kahramaa (Qatar General Electricity and Water Corporation) provides both electricity and water. The mains electricity is usually 220 – 240 volt with three square pin sockets. If you are visiting from a country that has 110V supply, please check the suitability of your electrical appliances before plugging them in. Many appliances have two pin plugs but adaptors are available in local shops.

Water: Buildings in Qatar usually have tanks to store water as mains water is not pumped continuously and often has low pressure. The supply network and domestic storage tanks require regular cleaning and replacement. Tap filters of various kinds are readily available. Many people prefer to drink bottled water and you can arrange to have one of the water companies deliver five gallon flagons to your home. Some areas still rely on water tankers to deliver. Always use a government licensed tanker as they are cheaper than private ones.

Caution The amended clauses of Law No 26 of 2008 under Law No 20 of 2015 on rational consumption of water and electricity states that Qatar is taking all measures to stop extravagant use of the country’s vital resources of electricity and water and ensures resources are protected for future generations. Severe penalties for wasting water through a hose or pressure pipe can reach up to QAR20,000 for first-time offenders, while wasting electricity can incur a fine of QAR10,000. Kahramaa runs a campaign known as Tarsheed to help Qatar reduce its consumption of electricity and water by 20% and 35% respectively.

Connecting to electricity and water: To activate the supply, download an application form from hukoomi.gov.qa, and include the reference number of the property for both electricity and water. These are supplied by the owner or found above the door to the property. Kahramaa does not receive paper applications.

• Sign the application form using the same signature as that on your tenancy agreement and ID (a copy of both are required).

• The owner of your rental property will have to give you a completed transfer form to put the utilities in your name, in addition to the owner's ID (if privately owned) or a copy of the building's commercial registration (CR), commonly referred to as the company's computer card.

• Take these and a refundable deposit of QAR1,200 for electricity and QAR800 for water to any of the Kahramaa offices.

Paying water and electricity bills: Amounts for both utilities are sent out monthly on one bill, sign up to receive an email. The monthly estimate is adjusted from time to time with a meter reading by Kahramaa. There is an online ready reckoner to help you estimate your household consumption.

Sanitation fees: As of January 2021, Kahramaa, in cooperation with the Public Works Authority (Ashghal), began charging non-Qatari houses and organisations for sanitation services, equal to 20% of the value of the monthly water bill. This service is provided free of charge to Qataris.

Payment for services can be made:

• At all major banks, via banking apps, and at QNB ATM's.

• Online through Hukoomi at hukoomi.gov.qa or Kahramaa at km.qa.

• Via Ooredoo Self Service Machines.

• By the Visaphone service – call 991, select 3, give your Visa card number to the customer service operator.

• Via the Kahramaa application available on iOS and Android.

24-hour hotline (all branches): 991 Customers can report complaints or make enquiries.

Main Office: Al Dafna C4, 4484 5555. The Customer Service Department is open Sunday to Thursday 6:30 am – 2:30 pm. Call centre: 991

Service centres: Al Hilal • Al Khor • Al Wakra

• City Centre Commercial Centre • D Ring Road

• Madinat Khalifa • Musheireb • Salwa Centre

Home delivery of mineral water:

Al Manhal & Nestlé Pure Life 4433 5777

Rayyan Natural Water 4443 6999

Water tank cleaning:

Al Mutwassit Cleaning & Pest Control 4436 7555

Gas

Shafaf containers are lightweight LPG cylinders made from a fiberglass and plastic composite, and are available in all WOQOD service stations, various supermarkets and other retail outlets. Cylinders are available for consumers in two refill sizes, 12 kg and 6 kg, to fit various domestic household needs, or to be used outdoors during trips and camping. The cylinders are fireproof and do not explode, even in the case of fire. Additionally, you can monitor gas levels for prompt replacement. Each empty cylinder weighs only 5 kg, that is half the weight of regular steel cylinders, making these cylinders easy to carry and use. woqod.com.qa

Telephone and Internet

To obtain a local telephone number, you can only do so with a Residence Permit. Local mobile numbers can be obtained at either of Qatar's two service providers, Ooredoo or Vodafone Qatar. A new mobile sim card costs QAR50.

The international dialling code for Qatar is +974. Local calls from private houses and businesses are free, but hotels charge a nominal fee for local calls made from the room. For international call enquiry, call 150.

Ooredoo (formerly Qtel) and Vodafone Qatar provide International Direct Dialling (IDD) to most countries. Dial 00 (or +) to call out.

Mobile Number Portability (MNP): Users are able to keep their existing mobile number when switching to another service provider.

Ooredoo

Qatar Public Telecommunications Corporation (Qtel) was the first and sole telecom provider in Qatar for 20 years. In 2013, Qtel rebranded to become Ooredoo. It offers a comprehensive package of services ranging from landline to mobile phones, fixed and mobile internet, broadband and entertainment services. ooredoo.qa

4G LTE wireless technology is available. Customers can access the network only through 4G-enabled devices such as the Ooredoo My-Fi device and the Ooredoo 4G USB modem. Ooredoo 5G is ready now, and Ooredoo is the first-in-the-world to launch it on a commercially available network. Ooredoo is able to use 5G through the apps they are developing.

Ooredoo's app is available for download at ooredoo.qa/app for iOS and Android, to aid customers in managing their accounts and services.

Mobile phone

• Hala is a pay as you talk, no contract option. Credit can be topped up by a variety of recharge methods, from top-up cards available at many retail outlets to credit transfer from other Ooredoo mobile users, eVouchers, eTopUp, online or direct top up from their Self Service Machines (SSMs).

• Shahry is a pay monthly service with a choice of price plans and packs.

• Other mobile services include mobile money with MoneyGram and HD Voice.

• 5G service is now available Landline Telephone

Rates: Local landline to landline calls are free. Off-peak rates apply to mobile and international calls from 11 pm – 6 am.

Residential Packages: This three-in-one service includes the core pay-monthly mobile phone plan, high-speed internet connection (ADSL), and landline subscriptions with three options. Residents over 18 years old can apply at Ooredoo shops or their authorised dealers. Visit an Ooredoo Shop with your Qatari ID and home electricity number (Kahramaa) to book your installation time and finalise your internet service.

eShop: Buy services and hardware online.

Broadband Internet Services: Offers customers a range of packages to suit individual needs, in and outside the home. There is an online service which allows you to view bills, make payments and add, modify, or suspend a service. Alternatively, visit an Ooredoo shop, a bank, SSM or one of their authorised dealers.

Nojoom is the customer reward programme. Subscribers can earn points to spend on all their services (mobile, landline, internet and TV) and redeem them with the company or with a number of their partners. Call 111 from an Ooredoo phone, visit the website or register via the app.

Ooredoo Passport: Travel without worrying about roaming charges with Ooredoo's Passport Partners in more than 60 countries (including GCC). Weekly: QAR100, get 100 roaming minutes for calls and 1GB of roaming mobile data (2GB in the GCC). Monthly: QAR350, get 300 roaming minutes and 4GB of roaming mobile data (8GB in the GCC). Check availability in the country you're travelling to.

Telephone Information Services (Ooredoo)

Local directory enquiries 180

Vodafone Qatar

Vodafone Qatar is part of an international telecom company, Vodafone Group, and is owned by Qatar Foundation. Vodafone Qatar offers a choice of

flexible mobile phone, internet and broadband services. Visit vodafone.qa, one of their stores or a partner outlet.

Mobile phone

• There is a wide choice of prepaid and postpaid plans to suit different requirements, plus welcome packs. Recharge is available online or at Vodafone stores and their partner outlets.

• Vodafone Passport Pack is a roaming pack, which gives you the freedom when travelling to receive 100 minutes of incoming calls, calling Vodafone Qatar numbers and 1GB of data for QAR100/week (1GB extra in GCC countries).

• All-new Unlimited 5G plans: All plans allow you to experience 5G speed with unlimited data, calls and SMS.

Vodafone Qatar also offers a choice of pre- and postpaid internet services. Call Vodafone Qatar on 800 7111 from your Vodafone mobile, visit vodafone.qa or one of their outlets.

Accessing television services

There is an ever-increasing number of options for receiving satellite or cable television, installed through any of the local cable companies.

Through Ooredoo

Ooredoo tv offers over 400 live channels, 4K picture quality and advance control through phone or tablet computers. Ooredoo has become the first operator in the region to offer a commercial 4K service, which allows viewers to enjoy a high definition experience even on the largest screens. In addition to watching channels on tablets, the service has been designed as an evolution in home entertainment services, combining apps, on-demand and live television in one easy-to-use box. To subscribe call 111 or visit any Ooredoo or Starlink shop. ooredoo.qa

Installing a satellite dish Orbit Showtime Network (OSN), home to over 100 channels of entertainment, can be contacted on 4031 0090 (new customers), 4447 7177, by visiting osn.com or by contacting a local authorised dealer.

Satellite/Cable Providers

Almuftah Cable Vision 4442 5810

Qatar Multitech Trdg & Contg 4435 3565

Rukun Al Qala Trdg & Contg 4442 0200

Television and Radio

Al Jazeera The most watched Arabic news channel in the Arab world is broadcast from Doha in English (101.7 FM, aljazeera.com) and Arabic (102.6 FM, aljazeera.net) 24/7.

Alkass A group of eight sports channels that are broadcast 24/7 from Qatar focusing on domestic football. alkass.net

Al Rayyan TV An Arabic satellite television network that broadcasts cultural and family entertainment programmes. alrayyan.tv

beIN Sports Watch and stream live sports including La Liga, Ligue 1, Copa Libertadores, Copa Sudamericana, and MLW. beinsports.com

Golfo Radio Spanish and Portuguese radio station in Qatar transmits on 98.3 FM. golforadio.com

Habaieb FM 93.7 An Arabic broadcast and internet radio station. habaiebradio.com

Oryx FM A French service, transmits 24/7 on 94.0 FM. oryxradio.qa

Qabayan Radio First and only Filipino radio channel in Qatar, operating on 94.3 FM. qabayanfm.com

Qatar Television (QTV) Government-owned public service national television channel, operating Channel 1 in Arabic. qtv.qa

QBS Radio Operates daily under Qatar Media Corporation (QMC) on 97.5 FM in English. qbsradio.qa

QFM 95.3 Bangla, Sithula, and QFM Tamil First Sri Lankan radio stations in Qatar broadcast in Sinhalese, Bangla and Tamil languages. sithularadio.com, qfmradio.qa

QFM Malayalam 98.6 FM First Malayalam radio station in Qatar. radio986.com

Quran Radio Qatar Operates 24/7 in Arabic with more than 10 talk shows on 103.4 FM. quranradio.qa

Radio Olive A Hindi FM station, broadcasts 24/7 with information, music and entertainment to the diaspora fom the Indian Sub-Continent on 106.3 FM. olive.qa

Sout Al Khaleej (Voice of the Gulf) An Arabic live radio station, broadcasts Arab music and entertainment on 99.0 – 100.8 FM. soutalkhaleej.fm

Urdu Radio Operates daily on 107 FM in Urdu under Qatar Media Corporation (QMC). urduradio.qa

Newspapers

There are three local English daily newspapers published in Qatar:

Gulf Times Founded in 1978, the newspaper is the first English newspaper in Qatar, and the first publication of the Gulf Publishing and Printing Company in Qatar. gulf-times.com

The Peninsula Launched in 1996 by Al Sharq, the newspaper has extensive news coverage from around the world with a primary focus on life in Qatar. thepeninsulaqatar.com

Qatar Tribune Launched in 2006 by Dar Al Watan publishing, printing and distribution, the newspaper covers news from Qatar and around the world. qatar-tribune.com

There are other international titles that arrive in Qatar, but a little later, including the international New York Times.

The are five local Arabic daily newspapers published in Qatar:

• Al Arab alarab.qa • Al Sharq al-sharq.com

• Arrayah raya.com • Al Watan al-watan.com

• Lusail News lusailnews.net

Most newsagents deliver newspapers if asked. All of the local English and Arabic dailies are also available online.

Public Wireless Internet

Internet connections: All hotels as well as some restaurants, cafes, parks and other public venues in Qatar offer free internet connectivity.

Hotspot Broadband Wi-Fi Services: Ooredoo and Vodafone offer high-speed internet access at selected locations within Qatar, connecting Wi-Fi enabled devices such as laptops, tablets, and smartphones. Hotspots include many cafés, coffee shops, libraries, the airport and other public places.

iParks: The following are some public parks with free wireless internet: Al Khor, Al Khor Corniche, Al Maamoura Family Park D4, Al Wakra, Dahl Al Hamam C3, Dukhan, Hotel Park C4, Al Sheehaniya, Umm Slal, Aspire Park D2, MIA Park D4, and Simaisma. More iParks will follow in due course. Hotline (24/7): 4406 9955

How to connect

Using a computer: Connect to the iParks WiFi, enter your mobile number and click the ‘submit’ button on the web page. You will receive an SMS notification with a PIN. Enter this PIN into the authentication field and click the ‘connect’ button. Using a smartphone: Enable your Wi-Fi and simply SMS 'iParks' to the toll free number 92194. Click on the link received to gain access.

Postal Services and Mail

Mail delivery in Qatar is the responsibility of Qatar Postal Services Company (Qatar Post).

The General Post Office: The main post office is located in the Al Dafna area of Doha C4, near the Corniche. Postal services offered include regular

letter and parcel postage/delivery, bill payment, ID renewal, and money transfers/orders. Qatar Post recently opened a new branch in Madinat Khalifa. Paid parking is applicable at the main post office.

In 2017, Qatar Post revamped its brand and logo, and prioritised modern services such as e-commerce and Express Delivery, and continously opens new branches and smart lockers. Visit qatarpost.qa, download their app available on iOS and Android, or call 104

Open: Sunday to Thursday 7 am – 9 pm; Saturday 8 am – 11 am/5 pm – 8 pm; Friday closed

Options to receive mail locally and globally

• PO Box Personal • PO Box Zero

• Home delivery • Smart lockers

Options to send mail locally and globally

• 24 retail stores • 201 street post boxes

• Standard, Express, Priority, Premium services

For Business Solutions, contact business@qatarpost.com

Post Office Boxes

To apply: Download and complete the application form or obtain one from any post office. Return it with the original, plus one photocopy of your ID and a refundable deposit of QAR100. Companies need to provide a copy of a commercial registration licence, a copy of the authorised signatory and a refundable deposit of QAR100.

Cost: Personal electronic boxes at the General Post Office cost QAR500 per year including one key. Company electronic boxes start at QAR1,500 per year including one key.

At other branches, personal standard boxes cost QAR200 per year, plus QAR60 for three keys. Company standard boxes cost QAR500 per year plus QAR60 for three keys. Call 104 or visit qatarpost.qa

Qatar Post e-Resident

An online service in partnership with the Ministry of Interior and Immigration Department, which allows residents to renew their dependents' Residence Permit (RP), and driving licence and vehicle registration (istimara).

Qatar Post’s e-commerce

Qatar Post’s e-commerce service allows shoppers to buy items online and get them delivered directly to their homes or to a 'smart locker'. Shoppers can sign up online, and avail of hasslefree shopping and delivery from the US, the UK, and Asian online stores. They can then buy items online that can be sent to these locations. Packages will be forwarded on to them in Qatar –either directly to their homes, to one of 30 post office branches in the country or to a smart locker.

These smart lockers are in locations across the country, open 24/7, making it a convenient option for registered users to pick up their packages. With lifetime membership, shoppers can buy goods online using the overseas address as a shipping location. The items are stored in a warehouse for up to 21 days, allowing shoppers to bundle together a number of parcels to minimise shipping costs.

Qatar Post aims to get parcels delivered within five to eight working days, and has an online tracking system. Parcels can be up to 1.5 m in length and the maximum length plus girth cannot be more than 3 m. Delivery charges will be based on the weight of the package. connected.qa

Courier Services

Aramex

DHL Express

4420 0100

4458 7888

FedEx 4484 1111

Qatar Post

UPS Express

4446 4000

4011 9600

Places of Worship

Islam is the official religion of Qatar but many expatriate communities hold church services. All religious associations need to register with Qatar International Christian Ministry (QICM) to be considered legitimate.

Bethel Assembly of God Church Doha Qatar (Bethel AG Church Doha) E4 One of the fastest growing Pentecostal churches in Doha with over 1,000 members. 5586 9359, bethelagdoha.com

Catholic Church of Our Lady of the Rosary (Priests of The Parish) E4 The Catholic Church in Qatar is a part of the universal church whose spiritual head is the Pope. Daily Mass: early morning and evening in English and other languages. 4416 5550/5400, catholicchurchqatar.org

Immanuel Mar Thoma Church – Doha, Qatar E4 Member of Inter Denominational Christian Church. 4416 5701, imtcdoha.com

RCCG Rehoboth Assembly E4 A parish of the redeemed Christian Church of God. Teenage Church and Children's Club available. 7770 7783, rccgrehobothqatar.org

Sheikh Abdulla Bin Zaid Al Mahmoud Islamic Cultural Center (Fanar) D4 Once the largest mosque in Qatar, Fanar hosts religious, education-related and social activities. Visitors can enjoy traditional coffee and learn about the Qatari lifestyle, the country’s heritage and culture. 4444 7444, binzaid.gov.qa

St. Thomas Syro-Malabar Church An Apostolic Church founded in India by St. Thomas E4 4416 5060, syromalabarqatar.in

The Church of the Epiphany E4 The Anglican Church in Qatar, a member of the Diocese of Cyprus and the Gulf, which is part of the worldwide Anglican Communion 4416 5726, anglicanchurchinqatar.org

See Mosques in Sightseeing in the Discovering Qatar section.

Birth, Marriage, Divorce and Death Birth

Under Qatari law, a woman must be married to give birth in Qatar.

Birth certificate: The Ministry of Public Health (MoPH) issues a birth certificate to every child born in the country, including expatriates. Children born to non-Qatari parents are not entitled to Qatari nationality by reason of their birth here. Public and private hospitals have birth regisration offices that assist you with registration and then will refer you to the MoPH website moph.gov.qa for further registration. The Newborn Registration Office in the Births and Deaths Committee at MoPH registers all births electronically and issues electronic certificates within 60 minutes. The birth certificate is provided by the MoPH and can be delivered to you by QPost at a fee of QAR30 within 48 hours. For more information, see Healthcare in Qatar in this section.

By Law No 3 of 2016, births in Qatar have to be reported within a maximum of 15 days. Persons who can report births include the father of the newborn, if present; male adult relatives of the child, or female relatives, if males are not available; the physician or any authorised person who helped in the delivery of the baby; directors of public hospitals or penal institutes or officials of the place where the delivery took place; and the captain of a ship or an aircraft or any other means of transport where the birth took place. The information to be provided include the date of birth according to the Hijri and Gregorian calendars, time

and place, and the gender of the baby along with his/her name. The name should not be shared by a sibling or be a compound name.

Other mandatory information includes the names of both parents, the person who helped in the delivery and the person who reported the birth. The hospital provides two letters after the birth, one of which will bear a government number. In private hospitals, go to the hospital administrator who will allocate a number. Take these two letters plus both parents’ passports, parents’ birth certificates, marriage certificate, residence permits, visas, vaccination card and copies of all documents to an approved hospital. Complete a form and pay QAR20 for each copy of the certificate, which may be issued the same day.

Expatriates can then register their child’s birth at their embassy and obtain a passport (not all embassies provide this service, check with yours).

A newborn can accompany its parents until it is two years old, but an application for a residence permit (RP) for a newborn must be submitted within 60 days of the birth, or the parents face a fine of QAR10 a day.

Marriage

Couples wishing to get married in Qatar are required to undergo the premarital health checkup or screening in order to avoid any genetic, hereditary and communicable diseases in addition to controlling the prevalence of disability and other diseases. The screening can be done at one of the accredited health centres in Qatar. Once the checkup is complete, Muslim marriages take place at the Family Court or if prefered, at their home with the presence of a mazoon, an official for civil ceremonies.

There is no civil marriage in Qatar for non-Muslims. The only non-Muslim marriages granted official recognition by the State of Qatar are Christian marriages performed by churches registered with the Ministry of Foreign Affairs and by clergy recognised by the ministry to perform non-Muslim marriages. Certain embassies and churches will perform marriages for expatriates. See Places of Worship earlier in this section. The church will

Reporting false or incorrect information in the case of both births and deaths or using illegal and fraudulent methods is punishable with a maximum jail term of three years and a fine of up to QAR100,000, or either. Those who are legally required to report a case of birth or death but fail to do so within the stipulated period face a maximum jail term of six months and a fine of up to QAR10,000, or either.

issue your marriage certificate. Translate a copy of the marriage certificate into Arabic through a translator recognised by Qatar Chamber (QC). Then register the marriage certificate and Arabic translation at the Office of Land Registration and Legalization at the Ministry of Justice. The Ministry will stamp the back of the marriage certificate with a registration number and keep the copy and Arabic translation for its records.

Check with your embassy to see if you need to register the marriage in your home country.

Divorce

The process of getting divorced in Qatar is different for Muslim and non-Muslim couples. Couples of any religion and nationality that can prove their residency in Qatar can file for divorce, although the process can differ.

For Muslim couples who were married in Qatar and seeking to dissolve their marriage, they will have to meet certain requirements, such as proving their residency. In addition, the wife will have to honour the iddat, a period of three months where she cannot remarry. If the divorcing couple can reach a settlement, they can have their lawyers draw up an agreement and fast-track their case through the courts. If this isn’t possible, the person requesting the divorce will have to provide a reason for doing so – adultery, impotency, and abuse – along with evidence to support their claims.

If you want to dissolve a marriage that took place in Qatar, there are a number of firms well-versed in local law who could assist and advise you (see Lawyers and Legal earlier in this section).

If you were married outside of Qatar, seek advice from your embassy or law firms in your country on how to dissolve your marriage. It may be easier and more cost-effective to file for divorce in your home country.

Note: If you are in Qatar on your spouse’s visa, you will lose your Residence Permit (RP) after divorce. You will need to get another RP, either under the sponsorship of your employer or another eligible family member. Advice is recommended.

Death

Notifying the police is mandatory and in some cases they may require a post-mortem. Get help from the relevant embassy, which will be able to advise you. Newborn deaths and stillbirths have to be reported within seven days.

When one dies in Qatar, the law of the country that issued their passport will be honoured. Qatari law will apply only if the deceased has assets in Qatar but no heirs in the country.

If one dies in Qatar and a will is not in place, their assets, including their bank accounts, cars and other valuables registered in their name will be frozen until the heirs or the deceased's beneficiaries provide an official inheritance certificate duly authenticated by all relevant authorities, proving their entitlement to those assets. Heirs may prove their entitlement to the deceased’s assets by producing a legal statement from their country of nationality. The exact format of this will be dependent upon the jurisdiction of the deceased's home country. If a will is in place, a court order or other approved and authenticated document will be required. The bank may then forward payment to the relevant beneficiary/ beneficiaries.

For joint accounts, Article 351 of The Commercial Code states that joint account holders will be considered to have equal shares unless otherwise agreed in the contract. When one of the account holders dies, the remaining holder must inform the bank of their intention to either continue with the account or to close it within 10 days of the date of death. Further details can be obtained from the relevant bank.

In the unfortunate event of both parents dying, children residing in Qatar will go into the care of the Qatar Foundation for Child and Women Protection (QFCW). QFCW will attempt to contact the children’s next of kin and will keep the children until they can be released to the proper guardian or family member. The next of kin will require proof (birth certificates) that they are indeed the sibling or parents of the deceased for QFCW to release the children.

Humanitarian Services Office at MoPH: In coordination between Ministry of Interior (MOI), MoPH, Ministry of Foreign Affairs, Hamad Medical Corporation (HMC), General Authority of Customs, Qatar Airways, Public Prosecution and other relevant authorities, the office offers simplified procedures for the repatriation of the deceased abroad or their burial inside the country via a single window system. The office is managed by the Unified Services Department of the MOI, and is located

on Mohammed bin Thani Street behind Hamad Hospital mortuary, next to the Retaj Residence Al Sadd. The office is open daily from 7 am – 9 pm.

Making a Will

Residents of Qatar or Qatari nationals are not required to have a will in place. However, it is strongly recommended that you draw up a will in your home country. You will need to get it attested at the Qatar Embassy in your home country, translate it into Arabic, and then get it registered in Qatar at the Ministry of Justice.

If you want to make a will in Qatar, there are a number of firms well-versed in local law who could assist and advise you (see Lawyers and Legal earlier in this section). In addition, seek advice from your embassy.

Liquor Permit

The purchase and transportation of alcohol by individuals in Qatar is strictly regulated. Liquor for home consumption is available only from the Qatar Distribution Company (QDC) in Abu Hamour E3 and Hotel Park C4, which issue a permit. Call their Permit Department on 4429 9777. New memberships and renewals can be made online at qdc.com.qa. You will need a letter from your employer addressed to QDC detailing your position, salary, benefits, and accommodation, together with a copy of your passport or RP. On approval, the applicant will be required to pay an annual licence fee, paid on a pro-rata basis, based on your RP's validity. Entry into the shop and purchases can only be made by those holding a valid membership card. The permit holder's spouse can also hold a card for the same account.

In addition, the shop at QDC has a range of pork products. Pork products will not be deducted from your monthly alcohol allowance.

Retail Store and Permit Office appointments must be made online at qdc.com.qa. You will receive an email confirmation of your appointment, which must be presented along with your Permit Card for entry and purchase at QDC. There's also a Click & Collect service on their website and home delivery for selected areas.

Opening times: QDC Abu Hamour: Open to non-permit and permit holders from Saturday to Thursday 9 am – 9 pm, Friday 1 pm – 9 pm.

QDC West Bay: Open to only permit holders from Saturday to Thursday 10 am – 7 pm, Friday 1 pm – 7 pm. The shop closes during the holy month of Ramadan, and 10–14 days before Eid Al Adha. Alcohol in Qatar is a strictly regulated concession. Rules issued should be strictly adhered to.

Pets

The Ministry of Municipality's Department of Animal Resources is in charge of animal control and veterinary supervision of animal diseases. The department issues import permits, and oversees the exportation, transfer and transit of pets across borders. There are strict controls on the movements of endangered species. The Municipality's Department for Animal Resources operates a large veterinary clinic in Al Rayyan D2 For the Main Veterinary Clinic call 4426 1656, or apply online to request an appointment via the Ministry of Municipality: 184, hukoomi.gov.qa

There are free vaccination and trap/neuter/return services for cats and dogs. All animals should be microchipped – the department offers this service, as do all the veterinary clinics in Qatar. For more information or to register your pet, visit petsafeqatar.com

Cremation: Must be arranged through your veterinarian. You may ask for individual cremation.

Importing a Pet

Pets may be imported as cargo or excess baggage. If you ship your pet as cargo, it will go to a special facility for pets where it will be cared for until it clears customs. However you choose to import your pet, you will need a permit from the Department of Animal Resources. You can get this up to two weeks before the date of travel and it is valid for one month. To get an import permit, your pet must:

• Be more than four months old.

• Have a certificate issued from an accredited laboratory not less than three months and not more than 12 months prior to the date of entry that shows the serum neutralisation test against rabies of more than 0.5 IU/ml.

• Have a health certificate issued by a competent authority from the country of import.

• Have a vaccination document or passport which must include the microchip number, date of birth and required vaccinations and treatments.

As you cannot obtain an import permit from outside the country, it is recommended that you use one of Qatar’s pet relocation specialists to handle the importation.

The above requirements are current but may be subject to change at any time.

Short-nosed cats and dogs (eg Persians and pugs) are embargoed on many airlines, including Qatar Airways. Your pet's travel kennel must comply with the IATA regulations, iata.org. Some dog breeds are banned in Qatar – check with a pet relocator specialist or visit portal.moi.gov.qa

Exporting a Pet

All pets must be vaccinated against rabies and must be microchipped. You will then need to arrange rabies serology tests to obtain the necessary certification.

You are strongly advised to check all health requirements and regulations with relevant government authorities and the relevant country well ahead of time, up to six months. Contact your local vet, animal support organisation and pet relocator specialist in Qatar and refer to the relevant countries' government website.

Airlines require a health certificate, obtainable from the Animal Resources Department. You will need to take your pet for an examination and show current vaccination records. The export document is valid for seven days. Present it at the QNT Office in the Cargo Section at Hamad International Airport (HIA) at least five days before you wish your pet to travel and book a flight there. You will need to pay the full fare plus handling charges at this stage. Your pet needs a travel kennel that complies with the airline’s regulations.

As regulations and requirements relating to the import and export of pets are subject to change, it is recommended that you contact Privilege Pet Travel & Services privilegepettravel.com or any other pet relocation service or specialist.

Parkview Pet Center C3 parkviewpetcenter.com 4417 1560

Pets Care Veterinary Center D4/D3 petscare-qa.com 4488 1036, 5000 7045

Qatar Vet Center D3/B3 qvcpetshop.com 4016 1366, 4498 9620

Royal Vet Clinic D3 Facebook, Instagram 4017 5721, 7000 3156

Are you planning on travelling with your pets? Or maybe you can be a flight buddy?

Photograph: Javier Brosch/Alamy Stock Photo

Don’t leave making travelling plans with pets to the last minute!

There are a number of pet relocation specialists in Qatar who can assist with all the necessary paperwork required, and the veterinary centres can provide tips on how best to travel with animals – see Pets in the Living in Qatar section for contact details.

Animal centres are always looking for help with relocating rescues. If you are flying from Qatar to North America or Europe, take the opportunity to be a flight buddy – you will be bringing joy to both the animal and its potential new family. All you need to do is meet the pet and a volunteer from the rescue centre at the airport. The paperwork is prepared in advance, the flight is paid for by the shelter, and your flight buddy will fly with you on your baggage ticket. So there is absolutely no cost or effort required from you!

See Groups Seeking Volunteers in Leisure Activities in the Events and Activities section to contact one of the rescue centres and find out how you can help.

Pay attention to wheelchair access at entrances and parking at malls, shopping centres, hotels, parks, and other public places.

Request or apply for the parking permit for people with disabilities on the Metrash2 app or the Hukoomi e-services portal.

Accessible Qatar

In Qatar, there are many sectors that cater to people with special needs, especially in education and healthcare. The FIFA World Cup Qatar 2022™ played a transformative role in making the country more accessible for people with disabilities as the country ensured tournament facilities as well as the wider public infrastructure met the requirements of people with disabilities.

Educational and Learning Centres

It is Qatar’s national policy that every child should be provided with education to help them reach their full potential, and the Ministry of Education and Higher Education (MoEHE) is committed to inclusive integration in education where possible. Although many special needs centres and support services are for Qataris only, many others are open to non-Qatari residents.

Al-Hidaya Schools Multiple locations are public schools established by the Ministry of Education and Higher Education (MoEHE) for students with special needs such as intellectual disabilities and/or autism, offering integration services that are provided through a multidisciplinary team. These schools are equipped with resource rooms, programmes, services and specialists that serve students and enhance their academic and independence capabilities, according to each students’ individual goal plan. edu.gov.qa

Al Noor Institute for the Visually Impaired (Al Noor Institute for the Blind) A4 is one of the educational centres for rehabilitating the blind. It caters for visually impaired people over the age of three years. Younger children receive care visits in their home. 4422 2777, see their Facebook page

Al Tamakon Comprehensive School E3 adopts the Qatar National Curriculum and provides quality education to students with special needs who have learning difficulties, autism and other developmental delays. They provide supportive health services (speech therapy, occupational therapy, physical therapy, sensory integration). 4466 0466, tamakon.org

Awsaj Academy C2, a member of Qatar Foundation (QF), tutors grades KG-12 students with learning challenges in classes of 10 students and one teacher. Teaching is in English, and the curriculum includes maths, English, science, Arabic, Islamic studies, Qatari history, art, IT, and physical education. It also has an outreach centre that provides evaluation and professional development services to the community. 4454 2111/15, awsaj.qa

Child Development Center (CDC) B4 is a special needs centre in West Bay. Established in 2013, CDC provides a network of internationally qualified and licensed professionals who offer child-centred and evidence-based early detection and intervention for children with autism, speech delays, and related developmental delays. Services include early intervention programme, Applied Behaviour Analysis (ABA) therapy, speech therapy, occupational therapy, parent training, feeding therapy, music therapy, speech and language assessments, and occupational therapy assessments, as well as professional development training and workshops. 6692 0199, 4414 7283, cdcenterqatar.com

Doha International Center for Special Needs E3 teaches special needs children using early intervention through five levels. After they finish all levels, they can integrate into general schools. The centre teaches language and function skills through evaluation, diagnostic and learning plans for each child 4469 2920, dic-specialneeds.net

Family Hope Center C3 is for children, adolescents and adults with social, mental and physical challenges. The centre was established to provide the necessary resources to support both individuals with special needs and their families. 4435 0951, familyhope.qa

HOPE Qatar Centre for Special Needs D4 provides Help, Opportunity, Participation, and Education (HOPE) for children and young people aged 3 – 25. Established in 2005, HOPE Qatar is approved by MoEHE and offers individualised programmes meeting academic as well as therapeutic needs of its students in a near school environment that enables achieving their full potential and holistic development. 800 HOPE (4673), hope-qatar.org

Inclusion and Special Needs Support Center (ISNSC) at Qatar University (QU) B3 provides various services, including academic support and inclusion services, by providing students’ scribes to write down lecture notes and making the necessary exams arrangements for students with special needs. Furthermore, the centre offers assistive technology services that suit different disabilities

through conducting assistive technology assessment and providing appropriate training based on the student’s needs. The centre also works on converting learning materials into accessible formats for students, and on improving the level of physical accessibility of all QU’s buildings and facilities as well as ensuring digital accessibility of the QU’s official website. 4403 3333, qu.edu.qa/ students/success-and-development/special-needs

Jumpstart Center for Special Needs C3 is an educational centre that provides high-quality learning opportunities and multidisciplinary programmes for individuals with autism spectrum disorder and other developmental delays. The centre also provides support for families through individual parent training sessions and consultations. 7757 1007, jscenterqa.com

Omega Centre for Special Needs Education E3 offers diagnostic, therapeutic and education services and aims to assist families whose children have psychiatric, physical, educational and social challenges. 4451 3210, omegaqatar.org

Qatar Autism Center and Special Needs (QACSN) E4 Established in 2010 under the supervision of MoEHE, the centre consists of two spacious villas based upon modern international standards for rehabilitation, taking into consideration the appropriate classroom environment for the handicapped, in compliance with safety and security standards of students. 4464 3711, 5565 6805, qacsn.com

Qatari Center of Social Cultural for the Deaf (QCSCD) D3 is the national organisation representing deaf people in Qatar, and a member of the World Federation of the Deaf. It is the first centre of its kind in Qatar specialised in caring for people with audio disability in the fields of education, awareness, entertainment. Their programmes and interests cover all the groups of people with audio disability (male/female) regardless their nationality and age. 4469 7700, qdeafctr.com

Qatar Foundation (QF) C2 hosts an Ability Friendly Program in Education City that supports people of all abilities to engage in sporting and development activities. The programme includes sports activities, disability awareness workshops, and events tailored to participants' needs. QF also provides a 'Qatar for All' accessibility guide on its website 4454 0000, qf.org.qa

Qatar Social and Cultural Center for the Blind (QSCCB) C3 provides services such as special training programmes for the blind, including courses in Computer, English Language, Braille, Reinforcement Lessons (private tutoring),

handcrafts, sports, etc; printing in Braille; social interaction and integration through field trips inside and outside of Doha; and blind-friendly facilities (computer lab, equipped sport hall, library, swimming pool, etc). QSCCB is an official member in the World Blind Union, Asian Blind Union, Arab Union for the Blind, The Rehabilitation International – Arab Region, and Gulf Disability Society. 4487 7511/44/22, blind.gov.qa

Qatar National Library (QNL) C2 has a Children's Library in Education City, with a unique abilityfriendly programme that caters to children of all abilities; a collection of physical Arabic audio books that are suitable for children with impaired vision; vast accessible online resources such as Bookshare, ABC, Overdrive and Libby; and a Sensory Room for children with learning difficulties, development disabilities and sensory impairments. QNL also hosts sensory story-telling sessions. 4454 0100, qnl.qa

Renad Academy C2, a member of QF, is a school for children aged 3 – 14 diagnosed with autism. The school provides education and therapeutic services to students as well as training and support to parents and the wider community. It provides all aspects of education for its students, using evidence-based practices that are researched to be effective, such as the structured TEACCH approach. This is delivered in one-to-one and small-group settings. 4454 1974, renad.qa

Shafallah-Integration for the Disabled A4, established in 1999, offers state-of-the-art technologies, including an on-site Genetic Research Centre, cutting-edge therapies, and a first-class faculty and counsellors. The centre is a non-profit, private institution, serving as a model for the provision of special education, therapeutic, and healthcare support services for Qatari children with disabilities from birth to adulthood. 4495 6666, shafallah.org.qa

Step by Step Centre for Special Needs D3 offers a caring and stimulating environment to enable children, aged 3 – 16, with learning challenges to achieve their full academic and personal potential through specialised teaching in a school setting and individual therapy sessions. It also has a Summer School Programme. 4475 7625, 5592 7376, stepbystepqatar.com

The Learning Center (TLC) C2, a member of QF, provides relevant and high-quality support services to students across QF schools and offers services to support the wider community's needs through DARB Center. The services include:

• Speech and language therapy • Educational psychology • Occupational therapy • Specific individualised behavioural interventions for students • Language acquisition services, and professional development, training, and coaching of faculty and parents. Alongside serving students directly, TLC works with parents and teachers to build capacity and share insights about their child’s developmental and learning needs. 4454 2106, 7400 2065, tlc@qf.org.qa, qf.org.qa/tlc

Trust Center Multiple locations provides a range of integrated services in its three branches, such as medical services; physical, occupational, behavioural and group therapy; and the treatment of speech and language problems. The centre also provides developmental services as well as school and professional integration services. 6668 3566, trustcenter-qa.com

Healthcare (Therapy and Support) Centres

Al Maha Pediatric Specialized Care Center is a new facility within Al Wakra Hospital, offering expert long-term and acute care for children with special needs. This unique centre is designed to create a home-like environment aimed at promoting a better quality of life for children with longterm care needs. It includes medical, diagnostic and therapy services (such as physiotherapy, occupational therapy, speech therapy, assistive technology, audiology services, seating and positioning, and feeding and swallowing as well as psychological support and intervention). The centre also provides aquatic therapy offered in a multilevel hydrotherapy pool, music and art therapy, virtual reality treatment, and other services. hamad.qa

Registering for schools

Al Tawasul Specialized Center for ENT E3 is specialised in Ear, Nose and Throat (ENT), Audiology and Speech Language Therapy. They provide life-changing treatment and support to patients from infancy to old age. 4017 6399, see their Facebook page

Hamad Medical Corporation (HMC) C3/D3 provides services and outpatient programmes in Early Detection and Screening for Autism Spectrum Disorder (ASD), Early Intervention, School Rehabilitation Services for children with disabilities and more, as well as Medical and Behaviour Consultation Clinics. The programme accepts referrals only from HMC's physicians to make best use of the programme and resources for the right group of children. 16060, hamad.qa

Institute

of Rehabilitation Medicine (IRM)

D3 offers a range of medical equipment, prosthetics and orthotic patient aids, as well as a comprehensive selection of accessibility and lifts equipment. IRM customises and fits related rehabilitation solutions, and offers expert consultancy in the design and configuration of solutions for each patient. 4499 5544, irmop.com

Primary Health Care Corporation (PHCC) Multiple locations PHCC's health centres offer the FastTracked Flow service to support patients with special needs. This optional service entails the use of special needs’ car parking slots available on the ground floor or Basement 1 (B1) by individuals with special needs who have a car parking sign from the Ministry of Interior; walk-in patients can approach the Hayyak team for a special needs Q-matic number; and clients with booked appointments may approach the Hayyak team for assistance. 107, phcc.gov.qa

The registration of new students with Additional Educational Support Needs (AESN) in kindergartens (KGs) is only for Qataris, while registration in the first grade is allowed for both Qatari as well as expatriate students with special needs, according to MoEHE.

According to MoEHE, students who suffer from speech and language problems such as hearing, hyperactivity disorder and physical disabilities not associated with mental disabilities can register directly through independent/public schools.

Hearing impaired students of all levels of ability can register at the Audio Education Complex. Children who suffer from conditions like cerebral palsy, intellectual disabilities, autism and others can apply through the Roua Centre for Assessment, Support and Counseling under the Special Education Office to determine the right school for the student.

Meanwhile, MoEHE has issued a circular to public schools, asking them to admit children of employees working in the private sector in areas which do not have private schools like Al Shamal, Dukhan, Rawdat Rashed, Al Karaana, Al Sheehaniya, Al Ghuwariyah, Al Zubara, Al Kharsaah, Al Kaaban, Al Ghashamia and Al Jamiliyah. According to the circular, all admission and registration requirements should be met and the parents should provide documents proving their residence in the area. Students cannot be transferred to public schools in areas which have private schools.

The Qatar Institute for Speech and Hearing (QISH) C3 is devoted to speech/language, hearing and rehabilitation services. QISH aims to enhance the wellbeing of people living in Qatar. It is a platform that provides an understanding into various issues facing children and adults with special needs, hearing loss, speech difficulties, psychological disorders and physical disability. 4412 2742, 4487 3909, qish.info

The Qatar Society for Rehabilitation of Special Needs D4 attends to the social, mental, academic and healthy rehabilitation of people with special needs in society, in keeping with the Islamic principles, traditions and customs of Qatari society. qsrn.org

Sidra Medicine C2 offers services for children and young people with special needs within its various departments and clinics, including Child and Adolescent Mental Health Services, Developmental Pediatrics, Pediatric Wellness Clinic, Rehabilitation Medicine and more. 4003 3333, sidra.org

Important and Useful Platforms

Accessible Qatar, an initiative established by Sasol under the supervision of the Ministry of Social Development and Family, is a smartphone application and website, where the disabled community is able to view the public and touristic locations and outlets in Qatar and see whether they are accessible and in what way. It combines expertly-audited data and user reviews and ratings, giving the disabled community the confidence they deserve to explore and enjoy Qatar without limits. accessibleqatar.com

Definitely Able is Sasol’s signature corporate responsibility initiative in Qatar. Launched in 2012, the initiative aims to highlight the positive contributions of, and create opportunities for, people living with disabilities. The initiative partners with local stakeholders while raising awareness to promote social acceptance and inclusion for people with special needs. Using sport, culture and art as bridges to understanding, Definitely Able focuses on the abilities of people living with disability. definitelyable.com

Mind Institute E3 works with children from birth to 18 years with communication difficulties, fine and gross motor challenges, language delays, hearing difficulties, educational delays, behaviour disorders, emotional disorders, sensory integration issues, social skills challenges and more. 3337 7648, 4418 1968, mindinstitutes.com

Qatar Assistive Technology Centre (Mada) C4 enables those with learning, visual, hearing, and physical disabilities (including dyslexia) to access

West Bay Beach

information and communications technology without barriers offering assessments, advice and training. 4459 4050, mada.org.qa

Qatar National Bank (QNB) Mulltiple locations For blind and visually impaired customers, QNB provides applications in Braille at designated QNB branches. Completed with the technical supervision and support of the Arab Union for the Blind, this service is the first of its kind in Qatar's financial sector and aims to ease the banking experience of those with visual impairments. They will be able to read the terms and conditions and requirements for their requests, and will receive CDs with this information. They will be able to open current and saving accounts, apply for personal and vehicle loans, issue cards and use power of attorney as well. 4440 7777, qnb.com

Leisure and Entertainment

All malls and most shopping centres, and play zones in Qatar are accessible for those who are physically disabled with disabled parking, ramps, elevators and bathrooms. Play zones and other entertainment centres offer discounts for people with special needs.

Al Shaqab offers an Equine Assisted Therapy Program, a specialised programme for children with autism specturm disorder. Open to children between the ages of 6 – 12. Therapeutic riding and stable management activities are combined in 45-minute sessions, which are offered daily except Friday. 4454 1992, alshaqab.com

Education City Golf Club offers golf courses that are accessible to wheelchair users. The PGA Golf Professionals are open to requests on a case-bycase basis. 7773 7973, ecgolf.com

Sensory Souk D3, established in 2019 by mothers with children with special needs, is an online and on-site store in Royal Plaza with a wide array of products to support children's learning and development. 4411 0147, 5512 3374 (WhatsApp), sensorysouk.com

Monoprix iCONIC 2022 D2 Step by Step Centre for Special Needs launches Qatar’s first ever 'Sensoryfriendly hour' in collaboration with Monoprix at their iCONIC 2022 store as part of their in-house initiative, 'Building Bridges: a Step-by-Step Centre Campaign for Inclusion'. Monoprix iCONIC 2022 now provides a sensory-friendly shopping experience between 8 am to 10 am every day.

The Museum of Illusions at The Gate Mall C4 designed their premises to be suitable for people with disabilities as part of their aim to be an accessible and inclusive museum for all people. In collaboration with the Accessible Qatar initiative, the museum exhibit descriptions are displayed in Braille to become accessible for the visually impaired. 4020 6273, museumofillusions.qa

Qatar Museums (QM) Multiple locations ensures that all of their galleries, museums and cultural sites are fully accessible with dedicated parking spaces, accessible toilets, ramps, wheelchairs to borrow, lifts and sliding doors. 4422 4100, qm.org.qa/en/accessibility/

The Museum of Islamic Art (MIA) C4 has a Learning and Outreach team that offers a wide variety of engaging events and programmes that are accessible to audiences of all ages. 4422 4444, mia.org.qa

The National Museum of Qatar (NMoQ) D4 offers an immersive range of cutting-edge technology and accessibility initiatives. For people with visual impairments or who are blind, the museum offers bespoke tours, assistive technology and audio guides. There are multisensory elements offered in their permanent galleries, and their stations include Braille text and hands-on models. In collaboration with the Qatar Social and Cultural Center for the Deaf (QSCD), NMoQ offers tours in both Arabic and English Sign Language. In collaboration with the Supreme Committee for Delivery and Legacy (SC), NMOQ offers a space for visitors with sensory processing disorders. This sensory room is located on the ground floor behind the cloakroom at the main entrance. Workshops, tours and programmes specially designed for individuals with learning disabilities are offered on a biweekly basis. These tours include exploring family exhibits, and experiencing the myriad sensory and tactile elements the museum has to offer. A range of assistive technology including handheld electronic magnifiers, C Pen readers and Eye-Pal Solo are available at the main entrance reception and the NMoQ library upon request. 4452 5555, nmoq.org.qa

Dadu, Children's Museum of Qatar supports all children, including those with special education

needs and disabilities, to learn through play, and have fun and bond with family and friends. Dadu's endeavour is to achieve the highest standards of accessibility to learning – whether for children or accompanying family members. qm.org.qa

Travel and Transportation

Doha Metro has 37 stations that are all fully wheelchair accessible, providing barrier-free entry. Qatar Rail’s accessibility features include: Level access boarding, dedicated seating for people with limited mobility, spaces for wheelchair users, family areas, tactile paving inside the stations for visually impaired people, and guide dog allowances. 105, qr.com.qa

Hamad International Airport (HIA) D5 offers barrier-free access and dedicated facilities to make travelling more comfortable for passengers who require special assistance. To ensure their wellbeing, special assistance travellers are usually boarded first and off-boarded last from their aircraft. Your airline can arrange a personal helper to accompany you at all times and assist with check-in, passport control, security checks, baggage claim and Customs. There are lounges for special assistance travellers, such as the Shafallah Center Lounge, a special handling lounge, offering comfortable seating, televisions and a trained attendant. Adapted washrooms are located nearby. Complimentary wheelchairs are available throughout the passenger terminal. 4010 6666, dohahamadairport.com

Ibticar is a Qatar-based company that serves people with disabilities by providing accessible transportation to wheelchair users. 4005 4799, 3335 2245, 7778 9789, ibticar.co

Mowasalat (Karwa) provides a fleet of wheelchair accessible Karwa taxis to expand the volume and availability of travel options for passengers with disabilities and/or limited mobility. In addition, Mowasalat has a fleet of low-floor buses, ramped access for wheelchair users, one wheelchair space per bus, and improved accessibility at bus stops, which been improved to aid the boarding process. Download the Karwa app on iOS or Android. 800 8294, 4458 8888, mowasalat.com

m

Ibticar

Healthcare in Qatar Healthcare in Qatar

Useful Numbers

• Primary Health Care Centres • HMC Hospitals and Services

• Ministry of Public Health • Private Medical Centres

• 24‑hour Pharmacies • Dental and Optical Centres • Support Groups

Map of Hamad Bin Khalifa Medical City

Feature – Know When to Use the Emergency Services

Qatar’s public healthcare providers are running an awareness campaign to ensure everyone knows when is the right time to obtain emergency assistance.

Healthcare in Qatar

• Healthcare News • The Ministry of Public of Health

• Hamad Medical Corporation: HMC Hospitals; Additional Services; HMC Hospitals with Emergency Departments; Meeting International Standards of Care; Working Towards a Healthy Qatar

• PHCC and Sidra Medicine

• How the Health System Works Together

Useful Numbers

EMERGENCIES – AMBULANCE, FIRE OR POLICE – 999

Medical facilities in Qatar are open to citizens, residents and visitors. Visitors need to pay for treatment at government hospitals and Primary Healthcare Centres and provide proof of insurance; residents holding a valid Hamad Medical Corporation (HMC) Health Card pay nominal fees.

Primary Healthcare Centres

For enquiries call Hayyak 107, download the Nar'aakom app, visit phcc.gov.qa

North Region: • Al Daayen • Al Kaaban (24-hour Urgent Care Service) • Al Khor • Al Leghwairiya

• Al Ruwais (24-hour Urgent Care Service) • Gharrafat Al Rayyan C2 • Leabaib (Qataris only)

• Madinat Khalifa C3 • Qatar University B3 • Umm Slal (24-hour Urgent Care Service)

Central Region: • Airport D4 • Al Mashaf (24-hour Urgent Care Service) • Al Sadd (24-hour Urgent Care Service) D3 • Al Thumama (Qataris only) E4 • Al Wakra • Omar Ibn Al Khattab C3 • Rawdat Al Khail (24-hour Urgent Care Service) C4 • South Wakra (Qataris only) • Umm Ghuwailina D4 • West Bay (Qataris only) B3

Western Region: • Abu Bakr Al Siddiq (24-hour Urgent Care Service) D2 • Abu Nakhla • Al Jemailiya • Al Karaana

• Al Rayyan (24-hour Urgent Care Service) D2 • Al Sheehaniya (24-hour Urgent Care Service) • Al Waab D2

• Al Wajba • Mesaimeer E3 • Muaither (Qataris only; 24-hour Urgent Care Service) D2 • Umm Al Seneem E3

HMC Hospitals and Services

For enquiries call Nesma'ak 16060, visit hamad.qa

Al Khor Hospital 4474 5555

Ambulatory Care Center/Women’s

Wellness & Research Center C4 4439 5777

Al Wakra Hospital 4011 4444

Enaya Specialized Care Center C4 4439 8120

Hamad Dental Center 4439 5777

Ministry of Public Health

Private Medical Centres

Al Ahli Hospital C3/4 4489 8888

Al Emadi Hospital D4 4466 6009

Aman Hospital E4 4400 4400

American Hospital D4 4442 1999

Aspetar (Orthopaedic & Sports 4413 2000

Medicine Hospital) D3

Doha Clinic Hospital C4 4438 4333

Icon Medical (International Center for Orthopedics and Neurosciences) D4 4019 1200

The View Hospital B4 4144 2999

Turkish Hospital D4 4499 2444

West Bay Medicare C4 4020 6336

Pharmacies (24 hour)

Al Bateel (Salwa Road) D4 4436 6610

Family (Al Muaither Street) C3 4441 6419

Ibn Al Haytham (Doha Clinic Hosp) C4 4438 0114

Kulud (Industrial Area) E3 4458 0945

Kulud (Markhiya) C3 4487 7784

Care n Cure Hotline 3006 0101

Mina Al Nayef p/stn (Al Rayyan) C3 4481 1896

Wellcare Pharmacy (Airport Street) D4 4037 0896

Heart Hospital C4

4439 5838

National Blood Donation Center C4 4439 1081/2

The Cuban Hospital 4024 7777

Tobacco Control Center C4 4025 4981

Travel Clinic C4 4025 4003 (Communicable Disease Center)

For enquiries call 4407 0000, visit moph.gov.qa

Dental and Optical Centres

Al Dar Optics

800 0506

Al Jaber Opticians (Lagoona mall) A4 4415 1252

Al Jabor Vision Technology D4 4442 7152

British International Dental Centre 4411 7755 (Salam Tower) C4

British International Dental Centre 4460 6058 (Al Waab) D3

Qatar Optics (City Center-Doha) B4 4483 3349

Royal Dental Centre D4 4441 1250

Yateem Opticians (Mall of Qatar) B1 4432 3204

Support Groups

Alcoholics Anonymous males 6691 9443 aaqatar.org females 5559 7512

ACA (Adult Children of Alcoholics) 5505 9124

Doha Mums (breastfeeding, depression, fertility, food allergies and special needs) dohamums.com

Overeaters Anonymous oa.org

Qatar Cancer Society D4 4484 7777, qcs.qa

Qatar Diabetes Association D4 4454 7334, qda.org.qa

&

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HITC Hamad Int’l Training Center

HSO Humanitarian Services Office

Itqan Itqan - Clinical Simulation and Innovation Center

MOPH Ministry Of Public Health

NCCCR National Center for Cancer Care and Rehabilitation

Rehabilitation Institute

Retaj Retaj Residence Al Sadd

SSC Surgical Speciality Center WWRC Women’s Wellness Research Center

Dafna

Innovation Center

Helicopter Landing Pad

Know When to Visit the Emergency Department

By Sarah Palmer

Hamad Medical Corporation (HMC) is asking the public to only visit emergency departments for serious, medical emergencies that require immediate intervention.

This follows a joint campaign launched by HMC with the Ministry of Public Health (MoPH), Public Health Care Corporation (PHCC), Sidra Medicine, and Qatar Red Crescent (QRC), to raise awareness of emergency and urgent healthcare services in Qatar. The campaign, ‘Where For Your Care?’, aims to help patients make the best choice for their medical care needs and receive the best possible care.

There are seven emergency departments and five paediatric emergency centres within the HMC network, operating 24/7 and providing emergency care for serious medical cases.

The ‘Where For Your Care?’ campaign for the public and associated media involvement was designed to better serve the community and manage healthcare resources efficiently, to advise the public to make the best choice for their healthcare needs.

HMC recommends the following guidelines:

• For life-threatening emergencies – chest pain, choking, stroke, difficulty breathing, heart attack or unconsciousness – call 999 immediately for an ambulance.

• For non-life-threatening emergencies – a significant deep cut, broken bone, abdominal pain, allergic reaction that does not restrict the airway, or significant burn – immediately make your own way to the nearest emergency department, if it is possible to do so.

• For a non-emergency condition that cannot wait for an appointment at a health centre – a sprain, fever, eye/nose/throat complaint, mild respiratory issue or minor burn – visit a PHCC or QRC urgent care centre, that is accessible 24/7.

• For mental health support, call 16000, Saturday to Thursday 8 am – 6 pm. For support outside of these times, and that cannot wait, visit any emergency department.

• For a sick leave certificate or prescription, patients should contact the HMC Urgent Consultation Service on 16000, available Sunday to Thursday 8 am – 3 pm.

All the campaign partners are dedicated to the healthcare needs of Qatar's community, providing outstanding medical care to all. By following the information given above, the public can help ensure that emergency services are available for those who need them most.

For more information about the ‘Where For Your Care?' campaign visit whereforyourcare.qa

About the Ambulance Service in Qatar

According to HMC, its Ambulance Service has consistently surpassed the response time targets outlined in Qatar’s first National Health Strategy, launched in 2011, to deliver help to those most in need.

Under the National Health Strategy, there was an ambitious response target of 75% of 999 calls to reach the scene within 10 minutes in urban areas and 15 minutes in rural areas.

In 2023, for priority 1 calls – the most urgent category – the Ambulance Service achieved an average of 93% of calls in urban areas and 95% in rural areas, not just reaching but exceeding the benchmark times.

Speaking about these achievements, Ali Darwish, Assistant Executive Director of the Ambulance Service, stressed the critical importance of a swift ambulance response to deliver life-saving care when needed: 'In medical emergencies, time is of the essence. Ensuring our paramedics reach casualties rapidly and deliver lifesaving care is paramount. When someone’s life is in the balance our paramedics must be able to get to them as fast as possible.

'Our commitment to delivering outstanding medical treatment is reflected in our multiple international quality and safety accreditations gained, including the Joint Commission International.'

With over 200,000 emergency calls and 50,000 non-emergency calls to the Ambulance Service each year, Abdulaziz Alyafei, Assistant Executive Director of Healthcare Coordination for HMC Ambulance Service, said, ‘There is an ever-increasing demand on the Ambulance Service. With Qatar’s population

standing at just over three million, there must also be a focus on reducing the volume of non-emergency calls to enable our teams to continue to respond quickly and effectively to critical cases. These impressive response times have been sustained despite a continual increase in emergency calls received by the service over the years.'

The Ambulance Service has expanded its LifeFlight Service, introduced a modern fleet of ambulances including a state-of-the-art desert ambulance for the camping season, and set up 75 dispatch points throughout Qatar. These initiatives have enabled the service to reach patients swiftly and appropriately, irrespective of their location.

A successful national awareness campaign, ‘Know the 5 to Save a Life,’ has been designed to educate the public on actions to follow when calling an ambulance during emergencies:

• Dial 999 immediately

• Know your location

• Answer all questions

• Follow all instructions

• Give way to ambulances

Mr Darwish said, 'We have run our "Know the 5 to Save a Life" campaign multiple times in key locations including Doha Festival City as it really resonates with the public. Time is the most critical factor when responding to medical emergencies. Educating the community of Qatar will support the Ambulance Service to provide the best possible treatment as quickly as possible. By following each of the 5 instructions, our paramedics have all the information needed to get to the scene as quickly as possible.'

For more information about the 'Know the 5 to Save a Life' campaign and the HMC Ambulance Service, visit as.hamad.qa m

For information about medical care at any of the country’s private or public hospitals, medical centres, clinics and pharmacies: Call 16000, the Government Healthcare Helpline Visit moph.gov.qa

For questions about Hamad Medical Corporation’s hospitals and services:

Call Nesma’ak 16060

Visit hamad.qa

To schedule appointments with the Primary Health Care Corporation: Call the customer contact centre 107 the community call centre service 16000 or +974 4406 9917

Use the Nar’aakom app

Visit phcc.gov.qa

Healthcare in Qatar

Many changes and improvements have been introduced since the country opened its first hospital over 60 years ago. Billions of dollars are being spent on improving and expanding Qatar's healthcare system to cope with the rise in population. According to the World Health Organization, Qatar is spending more money per capita on healthcare than any other country in the Gulf. The healthcare system is available to all – citizens, expatriates and visitors. The public healthcare service provides free or extremely subsidised healthcare; the exception to this may be treatment for highly specialised services.

Under the new health insurance law, visitors and residents require proof of medical insurance. Residents should check with their employer to see what health insurance is provided, or contact one of the insurance companies to take extra personal cover – see Day to Day Qatar in this section for a list of companies.

Healthcare News

HMC releases statistics for 2023

Statistics released by Hamad Medical Corporation (HMC) for the comprehensive healthcare services provided in 2023 showed some impressive figures:

• 2,835,791 patient visits, including at its Outpatient Department

• 21,686,820 laboratory tests and 742,333 x-rays

• 60,090 surgeries

• 119,763 patient visits to the kidney dialysis units, and 85 organ transplants, including liver, kidney, and lung transplants from 66 living and brain-dead donors

• 7,428,873 prescriptions and 64,788 requests to the medication delivery service

• 1,327,249 visits to the Emergency Department and 2,461 cases transported by air ambulance to HMC hospitals

• 22,287 births

• 79,536 home care visits

• 296,026 ambulance calls

• 1,189,935 enquiries to the Nesma'ak Customer Service helpline, and 119,477 calls to the urgent consultation services

MoPH to link health records for patients

The Ministry of Public Health (MoPH) is planning to link the health records of patients registered at government and private hospitals, in order to avoid the unnecessary repetition of medical tests and screenings. The ambitious plan for 2024 is for government health facilities to be connected with private hospitals. Once a medical test has been conducted, it will not need to be repeated by another doctor, to save time and costs for patients.

Mental health support added to emergency, urgent care services

Mental health services are now available as part of the emergency and urgent care provided at public healthcare facilities in the country. Qatar set the improvement of mental health and wellbeing as one of the seven main priority areas for the National Health Strategy 2018–2022, leading to improved access to services, less stigma and integrated services across the healthcare system. Anyone in psychological distress or having a mental health crisis should call the helpline, 16000, to immediately access emergency and urgent care. The service is available Saturday to Thursday 8 am – 6 pm – outside of these hours, visit any emergency department.

Electronic upgrade to parking system at HMC facilities and hospitals

HMC has updated the parking regulations for its hospitals and facilities, using electronic technologies that can scan and read vehicle number plates without the need for paper tickets. This system will reduce waiting times at parking gates and there are multiple payment methods available: when leaving the hospital, visitors or patients can input their vehicle’s number for payment using a bank card, or scan the displayed barcode at various locations within the parking areas, eliminating the need to visit payment points in the hospital lobby as before. Exempted patients can scan their health cards barcode associated at payment kiosks.

These new parking measures should contribute to alleviating traffic congestion around the entrances and exits of hospitals. Valet parking services are also now electronic and ticketless at Doha, Al Khor and Al Wakra facilities. HMC has even introduced car wash services in Hamad Bin Khalifa Medical City for patients and visitors!

For more information, visit hamad.qa/parking

The Ministry of Public Health

In 2016 the Amir, HH Sheikh Tamim bin Hamad Al Thani disbanded the Supreme Council of Health and reverted their responsibilities to the Ministry of Public Health (MoPH, moph.gov.qa).

The MoPH will continue to oversee the nation’s health services, with policies, goals and objectives to achieve that vision, and monitoring and evaluation of its progress and the quality and effectiveness of health service providers. The ‘Caring for the Future’ programme encourages healthy lifestyles, provides community-based primary care, and ensures that the world’s most advanced, highest quality care is available locally in secondary and tertiary medical facilities.

One of the pillars of Qatar National Vision 2030, 'Human Development', represents Qatar's ambition to develop a physically and mentally healthy population. The first phase was the National Development Strategy (NDS) 2011–2016, and the National Health Strategy (NHS) 2011–2016. These developments were built on under NDS 2017–2022 and NHS 2018–2022.

Supporting strategies and frameworks include:

• Qatar Public Health Strategy • National Primary Healthcare Strategy • National Diabetes Strategy

• Qatar National Dementia Plan • National E-Health and Data Management Strategy

• Continuing Care Design Strategy • Qatar Healthcare Facilities Master Plan • Summary National Mental Health & Wellbeing Strategic Framework 2019–2022 • National Cancer Framework 2017–2022.

The MoPH was awarded the national accreditation status of the US Public Health Accreditation Board in October 2022, the first country outside the US to receive the certification.

Departments and Services

• Medical Commission: Examines all travellers to the country and residents; issues medical certificates to:

º Prospective and current employees.

º Non-Qataris arriving to work, reside or visit family in the country, or to change sponsorship.

º Applicants for Qatari citizenship.

º Non-Qatari men who wish to marry Qatari women.

º Students for university enrolment.

º Citizens travelling overseas.

º Applicants for special categories (eg pilgrimage contractors, citizens marrying outside Qatar).

Most medical check-ups are conducted at the Medical Commission (MC) near Abu Hamour, although the service is also available at Qatar Red Crescent (Mesaimeer), Mowasalat Medical

Services (Industrial Area), Al Ahli Hospital, Al Emadi Hospital and Doha Clinic Hospital.

The main MC unit has four sections: one for expatriates taking up jobs in senior positions; one for families; one for domestic workers; and one for labourers. There is an electronic registration service for companies and corporations with over 15 employees; they must register their workers’ data online for tests and make electronic payments through Hukoomi at gov.qa

For more information about medical procedures, see Day to Day Qatar in this section.

• Health Protection and Communicable Disease Control: Monitors and controls communicable diseases, oversees the national vaccination programme.

• Health Promotion: Develops and implements policies and action plans, such as occupational health, tobacco law and mental health.

• Health Information Center: Collects health data and information, conducts statistical surveys, liaises with international health institutions, and oversees birth and death registrations.

• Food Safety: Implements health policies in all food safety-related matters, as per Law No 8 of 1990 regarding regulating human food control.

• Health Emergency: Responsible for plans and projects related to health emergency preparedness and response, in cooperation with partners in the health sector such as Hamad Medical Corporation, Primary Health Care Corporation, and the private sector.

• Health Financing and Insurance: Develops health financing and insurance systems that support the wider goals of the healthcare landscape and the National Health Strategy.

• Healthcare Professions: Draws up the specifications and conditions of accrediting hospitals, health centres and clinics, and training and rehabilitation centres for health practitioners. Issues licences for practicing health and medical professions and revokes where necessary.

• Health Facilities Licensing and Accreditation: Oversees the licensing and accreditation standards for health facilities, and conducts inspections.

• Pharmacy and Drug Control: Responsible for regulating the dispensing, import, and circulation of medicines, the registration of pharmaceutical companies, and supervising drug prices.

E-services available at moph.gov.qa include: • birth and death certificates • medical commission requests • finding a health practitioner or pharmacy • clinical guidelines

Hamad Medical Corporation

Hamad Medical Corporation (HMC, hamad.qa) is the main provider of specialist healthcare in Qatar and one of the leading hospital providers in the Middle East. HMCs network is made up of hospitals as well as the national Ambulance Service, home and residential care, and other services such as mental health and physiotherapy.

Since Rumailah Hospital first opened in 1957, HMC has significantly expanded its portfolio of hospitals. As Qatar has grown and developed over the recent decades, so too has HMC. This long history of caring for the residents of Qatar ensures HMC is uniquely positioned to understand the specific cultural and healthcare needs of the population, and provide the best possible care.

The clinical teams at HMC deliver a wide range of specialist healthcare services to patients. These services differ to those provided at primary health centres as they diagnose and treat complex cases that cannot be treated in a primary care setting.

In 2021, HMC marked 15 years of accreditation by Joint Commission International (JCI) under the Academic Medical Center accreditation programme and is the first healthcare system in the world to have all its hospitals accredited. In February 2023 five hospitals in Qatar were ranked in the world's top 250: Rumailah, Hamad General, National Center for Cancer Care and Research, Heart Hospital, and Sidra Medicine.

How to get an appointment at an HMC hospital Getting an appointment is simple and convenient:

> Your primary healthcare provider doctor (Primary Health Care Corporation or private clinic) will refer you to HMC if specialist care is required.

• Referrals from private clinics can be registered online at hamad.qa (see below).

• Referrals from PHCC health centres are made automatically.

> Once your referral has been received by HMC, you will be sent an SMS acknowledging receipt.

> When an appointment becomes available you will be contacted with the date, time and location. Once processed, you will also receive an appointment notification by SMS.

> You will receive a reminder SMS one day before.

> Aim to arrive 30 minutes before the appointment time. If you are more than 15 minutes late you may not be seen and your appointment will need to be rearranged.

Referrals from private clinics: Patients with referrals from private clinics for specialised care at HMC can submit their requests online. To access

the appointment referral site, patients can scan the QR code or visit hamad.qa and use the Contact Us page, providing the health card number and uploading the referral form. A confirmation message will be sent acknowledging that their referral has been received and is being processed. After a few days, Nesma’ak will call to arrange an appointment.

Fees for services at HMC: Qatar residents with a valid Qatar ID and health card are entitled to heavily subsidised consultations and prescriptions. Without these documents patients will be charged a higher fee for services. Emergency medical services are provided free of charge.

Contacting HMC: HMCs dedicated customer service team, Nesma'ak, can help with questions and enquiries, including checking/rescheduling/ cancelling appointments. Teams are on hand in all HMC hospitals to assist patients, via 16060 or by emailing nesmaak@hamad.qa

Availability: Available 24/7 in these language options: Arabic, English, Urdu and Malayalam.

HMC Hospitals

Aisha Bint Hamad Al Attiyah Hospital

HMCs newest community hospital is located south of Al Khor in Tenbek and is the corporation's second largest after Hamad General Hospital. The first patients were seen in November 2022 after inauguration by The Father Amir, HH Sheikh Hamad bin Khalifa Al Thani. There are 300 inpatient beds, 64 outpatient clinics, an emergency department, operating theatres, obstetrics and gynaecology services, neonatal and paediatric care, haemodialysis, robotic pharmacy, laboratory services, VIP inpatient and critical care rooms, and a day care unit.

Ambulatory Care Center

The Ambulatory Care Center (ACC) offers patients a new approach to surgical and clinical care in Qatar, providing day care surgery, some inpatient surgical care and clinical care in a single dedicated location. This means that within 23 hours of receiving surgery or a medical procedure, patients are able to leave hospital and recover at home. A new Audiology and Balance Unit opened at ACC in January 2024, which provides comprehensive evaluation and treatment for patients of all age groups experiencing hearing and balance issues. The new unit combines cutting-edge technology with personalised rehabilitation strategies for more patient-centred care.

Al Khor Hospital

Al Khor was the first Hamad hospital outside of Doha, providing healthcare services to the growing population in northern region of Qatar. The hospital

offers patients treatment in a pleasant and modern environment, with a wide range of clinical departments providing advanced care. The hospital has an Antenatal and Postnatal Exercise Center, unique to HMC, and a Breastfeeding Resource Center, as well as the offices for Home Healthcare Services.

Al Wakra Hospital

Al Wakra Hospital provides healthcare services for the growing towns of Al Wakra and Mesaieed to the south of Qatar. Al Wakra Hospital provides patients with safe, high-quality care in an efficient way, and means that people no longer need to travel to Doha. Al Maha Pediatric Specialized Care Center was officially opened in May 2022 and is the region’s first paediatric specialised care centre dedicated to long-term care for young patients with special and rehabilitation needs.

Communicable Disease Center

The CDC is a specialist tertiary centre to support and treat patients with communicable diseases. It has been purpose built with the mission to detect, treat and prevent infectious diseases in Qatar, particularly those of public health importance. Its highly specialised team of doctors, nurses and allied health professionals provide consultations and treatments for patients who have infections that are often beyond the scope of primary and other secondary care services.

Hamad General Hospital

One of the region's leading tertiary hospitals, offering highly specialised care since 1982. The 600+ bed facility offers extensive medical care and clinical services, including trauma, emergency medicine, paediatrics, critical care, specialised and sub-specialised surgery, specialised medicine, laboratory medicine, diagnostic imaging, and adult rehabilitation.

There are more than 65 clinics, one of the world's busiest emergency departments, five intensive care units, eight operating theatres and a large pharmacy. Modern diagnostic facilities include laboratory, medicine, pathology and radiology. A state-of-the-art Trauma and Emergency Center was opened in 2019 by the Amir, HH Sheikh Tamim bin Hamad Al Thani, with a Hyperbaric Therapy Unit and the first hyperbaric oxygen therapy chamber of its kind in Qatar.

The National Center for Diabetes Treatment opened in 2013 and provides diabetics with improved patient care and access to specialised services through a multi-disciplinary approach. The hospital also manages the Fahad Bin Jassim Kidney Center, offering some of the most advanced treatment

standards in the region for patients with acute and chronic kidney ailments.

Hazm Mebaireek General Hospital

Located in the Industrial Area of Doha, the hospital provides inpatient and outpatient care, surgical services, and emergency care services. With a 14-bed Emergency Department and 118 inpatient and intensive care unit beds, the hospital can treat hundreds of patients each day. The hospital welcomes all adult male patients, providing them with access to the highest quality treatment and care within their community.

Heart

Hospital

The state-of-the-art centre is committed to delivering high-quality care and treatment for adults with heart conditions. The specialist hospital integrates all cardiothoracic medical and surgical facilities in one centre. Heart Hospital is committed to academic health as well as medical education with an active cardiology fellowship programme, and a strong commitment to the education of residents, fellows and specialists.

Mesaieed General Hospital

A 120-bed state-of-the art hospital located south of Al Wakra, which opened in April 2020 to meet the demands for hospital beds due to the COVID19 pandemic. The hospital now offers care to geriatric patients with long-term care needs, as well as to diabetic patients following the relocation of Al Wakra Hospital’s National Diabetes Center in 2021. The Mental Health Hospital Services at the Psychiatric Hospital on Salwa Road has been temporarily relocated to Mesaieed General Hospital while renovation of the Salwa Road facility continues.

National Center for Cancer Care and Research

The 60-bed hospital specialises in the delivery of diagnosis, treatment and management for the care of people with cancer and blood disease. Advanced technology, such as the region's first PET CT

scanner, combined with teams of specialists and highly trained staff offer high-quality healthcare tailored to patients’ individual needs.

Qatar Rehabilitation Institute

The Institute is the region’s largest tertiary rehabilitation hospital, providing world-class integrated rehabilitation services and the most technologically advanced patient-centred care. At the heart of this care is a multi-disciplinary team of clinicians working together to coordinate and deliver a personalised package of advanced rehabilitation services tailored to each patient’s individual circumstances. The ‘Easy Street’ rehabilitation facility, opened in 2021, simulates real-world situations in a safe clinical environment so that patients can take their first independent steps towards recovery after a lengthy illness with life-changing medical issues.

Rumailah Hospital

Rumailah Hospital is Hamad’s longest-serving hospital and provides healthcare services for both acute and long-term rehabilitation patients. It is a multi-speciality teaching hospital with 605 beds across seven sites. Most services are provided from the original main site, such as dermatology, ophthalmology, plastic surgery and care for the elderly. Rumailah Hospital has achieved Joint Commission International (JCI) Triennial Hospital Reaccreditation as well as JCI accreditation for Long Term Care Standards, the first hospital in the GCC to attain this status. HMC opened the Sarcopenia Clinic at the hospital in February 2023, the first of its kind in the region.

The Cuban Hospital

Located in Dukhan in the west of Qatar, the hospital is a joint venture project between the State of Qatar and the Cuban Government. With 65 beds and approximately 400 highly qualified Cuban healthcare professionals, the hospital is equipped with state-of-the-art technology serving Dukhan and its surrounding communities.

Women’s Wellness and Research Center

The centre is the region’s largest tertiary hospital providing women in Qatar with specialised care through all stages of their lives. The hospital offers a range of surgical and clinical services from preconception to childbirth, post-natal care and beyond, provided by a passionate multidisciplinary team of highly trained clinicians specialising in gynaecology, obstetrics, and newborn care. The Obstetric Anesthesia Services has been designated as a Center of Excellence by the Society for Obstetric Anesthesia and Perinatology in the US, the first hospital in the Middle East to receive the prestigious designation.

Additional Services

Ambulance Service

Each year HMCs Ambulance Service receives more than 250,000 calls, many of which request emergency support for life-threatening incidents. The Ambulance Service teams are quickly dispatched to assist the injured patient using the most appropriate fleet vehicle: air ambulances (helicopters), advanced road ambulances and rapid response vehicles, 4x4s for the desert, and bicycle units for parks. The helicopters ensure air ambulance coverage even in the most remote areas of the country. The pilots of the helicopters are from the Qatar Emiri Air Force (QEAF).

The Ambulance Service’s Medical Communication Center was named the Middle East’s first Accredited Center of Excellence by the International Academy of Emergency Dispatch for its high level of commitment towards delivering safe and efficient healthcare in Qatar and the region. The service itself has been accredited three times by the Joint Commission International for quality and safety, and the LifeFlight service has also been accredited by the European Aeromedical Institute for both adult and paediatric critical care.

The Mobile Healthcare Service, launched in 2015, provides senior physician support and nursing care to patients outside the hospital setting. The service works with the Home Healthcare Service, responding to urgent calls and supporting clinical teams in delivering care to patients in their homes. MHS doctors support early discharge by working with the hospital's medical teams to identify patients who are able to go home but might still need support. The programme reduces the length of stay of many patients by providing extra support following discharge from the hospital.

'Know the 5 to save a life' campaign

In order for the Ambulance Service to provide the best possible support quickly, it is vital that members of the public follow the 'Know the 5 to save a life' key steps: • Dial 999 immediately

• Know your location • Answer all questions

• Follow all instructions

• Give way to ambulances

For more information, visit as.hamad.qa

Residential and home care

Caring for partially or long-term dependent patients outside a hospital setting is of great importance. The Enaya Specialized Care Center provides services for patients with 24-hour specialist care needs, in conjunction with Hamad General Hospital and Rumailah Hospital. Continuing Care is for patients who need care outside of a hospital in specialised facilities, in the community or at home.

Dental services

Hamad Dental Services offers patients access to specialised oral and dental care at the state-ofthe-art Hamad Dental Center and several other locations within HMC. This includes both routine dental exams and more complex procedures.

Mental health services

HMC plays a leading role in the delivery of care for people with a mental health illness. Guided by Qatar's National Mental Health Strategy, HMC is working with partners in Qatar to develop a highquality mental health system and transform the way mental illness is perceived and treated. The strategy will drive important structural changes which allow HMC to be more focused in its delivery of community-based care, providing the people who need it with the right care, at the right time and in the most beneficial environments.

HMC has partnered with the Ministry of Public Health (MoPH) and Qatar’s healthcare providers on an awareness campaign to educate the public about mental health and to remove social stigma. The first Guide to Mental Health was launched in late 2019, developed by MoPH, HMC, Primary Health Care Corporation (PHCC), Sidra Medicine, Qatar Red Crescent and Naufar, a mental health facility that focuses on wellbeing and help for those with addiction and substance abuse.

The Mental Health Helpline has received over 43,000 calls since its inception in April 2020. The free and confidential helpline has a multilingual team which includes nurses, psychologists and psychiatrists providing support and early intervention, as well as the ability to handle more complex calls.

Extensive information regarding mental health can be found at sehanafsia.moph.gov.qa, an initiative run by MoPH to provide information to the public about wellbeing, mental health conditions and how to access services in Qatar.

For more information about mental health services, visit hamad.qa, call Nesma'ak on 16060, or the mental health helpline on 16000. For immediate assistance, go to an HMC hospital emergency department.

Qatar Metabolic Institute

Under HMCs Academic Health System, several educational, research and clinical institutions in Qatar have united to drive forward significant improvements in the health and disease outcomes of the Qatar population affected by diabetes, smoking, obesity and metabolic disorders. Partners include HMC, PHCC, Sidra

Medicine, Qatar Biomedical Research Institute, Qatar University, Weill Cornell Medicine in Qatar, and University of Calgary in Qatar.

Organ donation and transplant

The Qatar Organ Donation Center (HIBA) is an internationally acclaimed centre that practices high professional and ethical standards. The Doha Donation Accord, prepared by HMC and endorsed by world-leading experts in the field of organ donation and transplantation, ensures ethical, equitable, safe and legal processes for organ donation. The Donor Registry is unique in its design and includes over 100 nationalities.

HIBA marked the 10th anniversary of Qatar’s Organ Transplant and Organ Donation Programmes in 2022 with the organ donor registry exceeding 500,000 registered donors, around 25% of Qatar’s adult population – and up from the just 2,424 donors in 2012. The organ transplant programme offers kidney, liver and lung transplant surgeries, making HMC one of the most comprehensive transplant centres in the region.

To register as a donor or to make enquiries about donations, contact the Qatar Organ Donation Center: 4439 8557, organdonation.hamad.qa

Blood services

The Blood Donor Center is the only health entity providing blood supplies for the whole of Qatar. The centre's main target is to attract voluntary blood donors in order to meet the needs of both public and private hospitals in Qatar. The procedure for donating blood at the centres, including donor registration, a medical interview, physical examination and assessment, as well as blood collection and post donor care, only takes about one hour.

The Main Blood Donor Center has moved to its new permanent location at West Energy Center on Mohammad bin Thani Road. The centre receives male and female whole blood and platelet donors. Working hours: Saturday 8 am – 2 pm; Sunday to Thursday 7 am – 9:30 pm; Friday closed. 4439 1081/2

Delivery of medical reports and consumables

Patients of Hamad General Hospital, Heart Hospital, Rumailah Hospital, National Center for Cancer Care and Research, Al Wakra Hospital, The Cuban Hospital and Hazm Mebaireek General Hospital can have HMC medical reports delivered to them directly by Qatar Post. Patients need to provide their Qatar ID details, mobile number, a preferred delivery time, and a delivery address. Qatar Post will call to confirm the delivery.

Under HMCs Home Healthcare Service, patients with valid health cards can sign up with their Home Healthcare nurse to have medical consumables such as gloves, bandages and dressings delivered to their home. The service means patients will no longer have to visit their hospital multiple times for these items. Patients with repeat medication and dietary products can also use the service by calling 16000 Sunday to Thursday 8 am – 2 pm.

HMC will send a link via SMS for payment. The delivery fee for medications, consumables and reports is QAR30, payable to the Qatar Post rep at the time of delivery.

HMC hospitals with emergency departments

Patients with emergency medical conditions should call 999 for an ambulance or visit the emergency department at one of these HMC hospitals:

• Hamad General Hospital • Al Wakra Hospital

• Al Khor Hospital • The Cuban Hospital

• Heart Hospital (for patients with emergency heart conditions only)

• National Center for Cancer Care and Research (for emergency cases related to cancer only)

• Women’s Wellness and Research Center (for emergency gynaecological and obstetrics conditions only)

Reasons for going to an emergency department

Emergency departments are designed to care for the patients with urgent medical conditions. Patients are triaged on arrival to determine the severity of their condition. This allows the emergency teams to prioritise those patients with the most serious conditions and treat them first.

Pediatric Emergency Centers (PEC)

The PECs provide urgent care 24/7 for patients up to 14 years of age. Trauma and other emergency cases should go directly to a main emergency department.

• Main Pediatric Emergency Center: Suhaim bin Hamad Street, Al Sadd

• PEC Al Daayen: Al Khor Road

• PEC Al Rayyan: Al Furousiya Street

• PEC Al Shamal: Al Ruwais

• PEC Airport: Airport Street

Meeting

international standards of care

HMC has achieved accreditation from leading organisations across many areas, demonstrating the ability to deliver high standards of care to patients. HMC is the first healthcare system in the world to have all of its facilities and services accredited by US-based Joint Commission International (JCI) under the Academic Medical Center accreditation programme, as well as the Hamad Dental Center and Mental Health Service. The National Ambulance Service, Home Healthcare Service, Stroke Service and Palliative Care have also all received accreditation since 2011.

Working towards a healthy Qatar

Improving the health of the people of Qatar is a priority for HMC. Hamad works closely with local healthcare partners, including the Ministry of Public Health and the Primary Health Care Corporation, to raise awareness of important health and injury prevention issues.

Hamad Trauma Center

HMCs Trauma System at Hamad General Hospital provides comprehensive care for patients including pre-hospital, while at the centre, and rehabilitation services. Education and outreach programmes are supported by data from the National Trauma Registry, analysed by the Clinical Research Unit and Hamad Injury Prevention Program (HIPP).

HIPP, a research initiative to improve public health and safety, is a collaboration with many partners related to injury prevention, such as for construction workers and pedestrians. HIPP activities also engage those in other high-risk groups for injury, such as children and young drivers. HIPP's two National Priorities Research Program Grants from Qatar Foundation are for improving the use of child restraints in children aged under five, and for creating a unified registry for all occupational injuries in Qatar.

Public

awareness campaigns

Another focus for HMC is educating the public about the signs, symptoms and care options of important health issues. A number of public awareness campaigns have been run for such things as stroke, diabetes, organ donation, psoriasis and smoking cessation. Major campaigns include breast cancer awareness each October and dedicated information to ensure a safe and healthy Ramadan. This all provides patients with the tools and knowledge to take responsibility for their own health, leading to a healthier society.

PHCC and Sidra Medicine

About Primary Health Care Corporation

The Primary Health Care Corporation (PHCC) has 30 health centres, delivering community-based primary care services to Qatar’s population in all parts of the country. The health centres provide a wide range of preventative, diagnostic and treatment healthcare services, including dental, antenatal care, immunisation, pharmacy, ophthalmology, audiology, radiology and wellness. Al Wakra and Rawdat Al Khail health centres also provide bowel and breast cancer screening.

The PHCC labs have become one of the world’s largest group of network laboratories accredited by the College of American Pathologists (CAP) outside the US and the largest in the public sector.

Primary health centres should be the first point of contact for patients with non-emergency conditions – patients with emergency conditions should visit an HMC emergency department or call 999 for an ambulance. If your primary care doctor determines that more specialist care is required they will refer you to an HMC hospital.

How to get an appointment

All expatriate residents of Qatar can register at their local health centre when obtaining a health card. Qatari nationals can make an appointment at any primary health centre. To get an appointment at the health centre you are registered at, either visit your registered health centre in person to arrange an appointment, or call PHCC customer services team, Hayyak, on 107

How to contact Primary Health Care Corporation

PHCC customer service is available 24/7, via Hayyak, 107 or the Community Call Centre, 16000.

The Nar’aakom app offers numerous services and facilities, such as accessing upcoming appointments and applying for a health card online. The app is available in English and Arabic.

Payment for services at primary health centres Qatar residents with valid health cards are entitled to subsidised consultations and prescriptions.

Deiivery of medication

PHCC has a fast, safe and convenient way to deliver medication to your home. The service is available to all patients registered at a PHCC health centre, with a valid health card, credit card and correct address details, as per your residence's blue plate (ie building, street and zone).

Patients can call 16000 for help, or send a message via WhatsApp saying 'Hello' – each of the health centres has a dedicated number. A pharmacist from your health centre will call you and start the process. After the call, a payment link will

be sent via SMS; the cost is QAR30 and must be paid online. The medication will then be delivered within two working days by Q-Post. Note that this delivery service is for standard prescriptions only – narcotics and controlled medications require a special prescription and can only be obtained from your registered health centre.

Sidra Medicine

Sidra Medicine is an ultramodern, academic medical centre providing specialised healthcare to women, children and young persons in Qatar. It is a private hospital for public benefit. Established by Qatar Foundation for Education, Science and Community Development, Sidra Medicine embraces best practice medical education, innovative biomedical and clinical research and discovery, and exceptional patient and family focused care. Sidra Medicine is the only specialist hospital in Qatar to care for children with cancer from the ages of 0 to 18 years.

How to get an appointment at Sidra Medicine

Sidra Medicine accepts referrals from all healthcare providers in Doha, including Hamad Medical Corporation, Primary Health Care Corporation and private healthcare institutions. In addition, its Women’s Services also accepts self-referrals.

Self-referrals for Women’s Services

• For an Obstetrics, Gynaecology or Maternal Foetal Medicine appointment, call Women’s Services 4003 7113, email wcct@sidra.org or visit sidra.org/women for more information.

• The Women’s Obstetrics Triage and an Urgent Care Clinic treats moderate to serious health issues for women relating to pregnancy and the female reproductive system.

• For Sidra Medicine’s Perinatal Mental Healthcare service, call the Sidra Medicine Hotline 4003 3333, ask for the Women’s Wellbeing Clinic and request an appointment.

Payment for services at Sidra Medicine

Patients accessing Women’s Services such as maternity, gynaecology and foetal-maternal care will be charged for the care they receive. For payment rates, contact Sidra Medicine directly.

How to contact Sidra Medicine

For general inquiries about Sidra Medicine, call their contact centre on 4003 3333. Sidra Medicine also has a dedicated Women’s Care Coordination Team (WCCT) who can be contacted on 4003 7113 or wcct@sidra.org for information related to selfreferrals, tours of the maternity wards or ante-natal classes for patients. Operating hours for WCCT are Sunday – Thursday 7 am – 3 pm.

How the Health System Works Together

Qatar’s various healthcare providers work closely together to deliver the best healthcare services to Qatar’s population.

Referrals between providers

Primary care centres are usually the first point of contact for patients with non-emergency conditions in Qatar. If the primary care doctor feels that more specialist care is needed at one of HMC’s hospitals, they will refer the patient to HMC for an appointment. A similar referral process also operates between HMC, Sidra Medicine and the private sector provider. Patients can also be referred back to a primary health centre for follow up after receiving treatment at an HMC hospital.

Sharing of patient information

New initiatives have significantly improved the ability of clinical teams to share patient information between teams across the health system. Patient records, including lab results, x-rays, diagnostic images and medical reports, can generally be accessed electronically by clinical teams in HMC, PHCC and Sidra facilities. This enhances the quality of care delivered to patients by providing clinicians with a complete patient record regardless of where they are treated.

MyHealth Patient Portal

The MyHealth Patient Portal enables patients to access their electronic personal health record online and through an app. Features of the portal include the ability to access lab reports, to view and reschedule upcoming appointments, and to review discharge summaries. The portal also allows patients to send a non-urgent message to their healthcare provider in a confidential manner.

MyHealth empowers patients by allowing them to play a more active role in controlling their health information and making more informed decisions about their wellbeing. It helps patients stay on track by providing up to date information about lab results and active medications and provides reminders about appointments.

Patients can enroll for the MyHealth Portal online at myhealth.qa or at any HMC or PHCC facility. Patients can also seek more information about MyHealth by calling Nesma’ak at HMC on 16060 or Hayyak at PHCC on 107.

Health System FAQs

I have just arrived in Qatar and need to get a health card, what do I do?

To get a health card, residents must visit the Primary Health Center nearest to where you live –call 107 if you are unsure where your local centre is.

I need a sick note for work, where can I get one from?

You should visit your local health centre for a sick note. If you are visiting an emergency department due to your condition being a serious medical emergency, you can request a sick note at the emergency department.

I want to see a doctor at a HMC hospital, how can I get an appointment?

Unless you have a medical emergency, in which case you should go to your nearest HMC emergency department or call 999 for an ambulance, you will need a referral from a primary health centre or private clinic in order to make an appointment at an HMC facility.

I want to see a doctor at a primary health centre, how can I get an appointment?

You can call Primary Health Care Corporation’s customer helpline, Hayyak, on 107 to arrange an appointment at the health centre which you are registered at. Alternatively, you can visit your health centre in person to arrange an appointment.

Do I need to prepare for an appointment?

If you are visiting the hospital or primary health centre for the first time, please come at least 30 minutes before your appointment time in order to complete some paperwork.

Does it matter if I miss a scheduled doctor’s appointment?

If you are unable to attend a scheduled appointment, call your primary health centre via Hayyak 107, or hospital clinic via Nesma’ak 16060 in advance to cancel, so the timeslot can be used for another patient who may need it more urgently.

How do I know which is my local health centre?

Your utility bill (phone, water/electricity) includes a code related to your location and this determines where your designated health centre is located. Call Hayyak 107 for more information or take your utility bill in person to the nearest health centre.

Do I have to pay for care at HMC and primary care centres?

These facilities do charge a small fee for services but residents with a valid health card are entitled to greatly subsidised consultations and prescriptions at Hamad Medical Corporation and Primary Health Care Corporation facilities.

I have a bad back and need to see a doctor; can I go to an emergency department and be seen? For all non-urgent conditions, such as backache, small cut or mild eye discomfort, you should make an appointment at your local health centre. Emergency departments should be used for only serious emergency medical conditions.

Why can’t I just turn up at a HMC hospital and be seen by a doctor?

HMC provides specialist secondary and tertiary care services. These services are for patients whose needs are too complex to be treated at a primary care centre. A large number of conditions can be successfully treated in primary care and do not require treatment at HMC.

Can I see the same doctor at my health centre? Every effort will be made to enable you to see the same doctor for your visit, but the doctor’s availability on the day you wish to come cannot be guaranteed.

I would like to access help for a mental health condition, where can I go for this?

If you are concerned about depression, anxiety or any similar mental health issue that affects your general health, visit your doctor in a primary health clinic for care or referral to one of HMC’s clinics. For urgent care involving suicidal or selfharm thoughts, visit one of HMC’s emergency departments or call 999

I need to see a dentist, should I go to my health centre or to an HMC hospital?

Unless your condition is a medical emergency, in which case you should go to your nearest emergency department, you should visit your local health centre for a dental consultation. If specialist dental treatment is required, your primary care doctor may refer you to HMC.

I have moved house and want to change my health centre, how can I do this?

To change your health centre you must obtain a utility bill from your new address and visit the nearest health centre to apply for a change.

I/my wife is pregnant and must register with an obstetrician, where can we get antenatal care?

Your first appointment should be at your local health centre. Your primary care doctor can then advise on the best plan for your antenatal care.

Is there public parking available when I visit a HMC clinic or primary health centre?

All hospitals and health centres have public parking facilities. However, some of HMC’s busy hospitals have limited free parking and visitors are recommended to either come by taxi or public transport or they can use the valet parking service offered in many locations.

Safe, effective and compassionate care for all

As the principal healthcare provider in Qatar, and one of the leading hospital providers in the Middle East, Hamad Medical Corporation offers world-class treatment at its state-of-the-art facilities.

To access services, visit hamad.qa or call the customer contact centre, Nesma’ak, on 16060