Hamad International Airport

HIA (airport code: DOH) is classified as a five-star airport by Skytrax. Since its opening in May 2014, HIA has welcomed over 200 mn passengers and 13 mn tonnes of cargo. Once its expansion is complete in January 2023, HIA will be able to serve over 65 mn passengers annually. HIA has witnessed a 41.37% increase in the number of passengers served in 2021 compared to 2020, with a total of 17,702,635 passengers served. Airport cargo operations increased by 20.71% in 2021, with 2,589,283 tonnes of cargo handled in 2021 along with the introduction of six new cargo destinations. Aircraft movement also grew by 28.12%, with 169,909 total aircraft take-off and landing at HIA. HIA has been recognised as the ‘Best Airport in the World 2021', ranking number one by Skytrax World Airport Awards 2021. HIA has been steadily rising up the ‘World's Best Airports’ rankings since the start of its operations in 2014. HIA has also been awarded 'Best Airport in the Middle East', 'Best Airport 25 to 35 mn Passengers', 'Best Airport Staff in the Middle East', and 'COVID-19 Airport Excellence'. HIA is also the first airport in the MENA region to be available on Google Street View, with Google launching 360-degree imagery of the airport. The architectural masterpiece combines innovation and beauty, and consists of a shopping emporium, five-star hotel and world-class art installations.

HIA Call Centre 4010 6666 Passport Department 4465 6490 Security 4010 9555 Lost luggage services 4462 6531 dohahamadairport.com

Airport Arrivals/Departures

Meet and Assist Airport Service: 4465 6672 Al Maha Services offers a personalised Meet and Assist Service for customers arriving, departing or transiting through HIA. Bookings for Al Maha Services can be made at their designated desk in the arrivals and departures terminals 24/7 and online. Al Maha can handle the visit visa arrangements for your guests. al-mahaservices.com eGate: The MOI has activated free eGate service for expatriate passengers at the arrivals and departures terminals of HIA. Expatriates and their children above 18 years of age can avail the service using their residence cards or passports after registration at the airport. HIA currently has 40 e-gates installed – 21 at the departures terminal and 19 at the arrivals terminal. Self-service kiosks: The self-service kiosks implemented in the terminal by HIA as part of its Smart Airport programme has automated the check-in, bag-drop and pre-immigration security processes, which has allowed departing passengers to be processed even faster. With the use of innovative software solutions that forecast passenger traffic in real-time and measure waiting times, the airport was able to proactively minimise queuing times. HIA recently installed 62 self-checkin and 12 self-bag-drop kiosks, which include biometric technology capability. Parking: The Short Term Car Park (STCP) is located near the passenger terminal. It offers covered spaces and easy access via dedicated walkways. The East STCP is more convenient for passengers flying with Qatar Airways, while the West STCP is better suited for passengers travelling with other airlines. Valet parking is available in both the Long Term (LTCP) and STCP. The STCP is free for the first 10 minutes, thereafter charges QAR6 per hour. A lost ticket will cost QAR35. The LTCP rate is QAR55 per day (or for every completed 24 hours) or QAR2 per hour (or any part thereof). A lost ticket will cost QAR35 in addition to the actual tariff for the duration of parking. Taxes: As of 1 April 2022, passengers arriving, leaving, or transiting through HIA will now have to pay extra service tax. The fees include the following four additions: • QAR60 per passenger: Airport development fees for all departing passengers, including those transiting for up to 24 hours. • QAR60 per passenger: Passenger facilities fee for all departing passengers, including those transiting for up to 24 hours. • QAR10 per passenger: Passenger safety and security fees for all departing passengers, including those transiting for up to 24 hours. Babies under the age of two, transiting passengers on the same plane, flight crew on duty, and forced flight redirection due to ‘valid reasons’, are exempted.

• QAR10 per metric ton: All incoming and in-transit cargo shipments, including postage. Bus: Doha’s bus network connects HIA to various destinations across the city. Your bus fare can only be paid with a Karwa Smartcard. If you don’t already have one, purchase a disposable Karwa Smartcard from the Mowasalat Information Desk near Baggage Claim Belts 5 and 6. • QAR10 Card: two inner-city trips within a 24 hour period • QAR20 Card: unlimited trips across Qatar within a 24 hour period • Regular Karwa Smartcard QAR30: QAR10 for the card with QAR20 value, available to be topped up for future journeys All buses depart from the Bus Pavilion at the right side on exiting the passenger terminal. Exit the Arrivals hall by following the signs to the Bus Pavilion or ask at an information desk for assistance. Each bus offers a cargo area for stowing your baggage during the journey. The Karwa Bus App is available on iOS and Android. For bus routes, visit dohahamadairport.com Taxis: The bright turquoise Karwa Taxis are a convenient way to get to and from HIA. They are regulated by the government, and are safe and metered. With a base fare of QAR25, taxis accept cash or card payments in Qatari Riyals. Call 4458 8888 or 800 8294. Karwa Taxi App is avaliable on iOS and Android. Booking a PRM taxi: If you need to book special taxis for passengers with reduced mobility (PRM) call Mowasalat directly on 4458 8888, providing as much advance notice as possible. Limousines: Chauffeur-driven limousines are available to take you from HIA to anywhere in Qatar. To pre-book, call Mowasalat Limousine on 800 5466. Use Exits 2 or 3 to leave the Arrivals area and you will find your limousine parked there. For on-arrival booking simply approach the Mowasalat Limousine kiosk located in the Arrivals hall. For more information, visit mowasalat.com HIA Metro Station: The Doha Metro’s Red Line station at HIA allows easy access to passengers to and from the airport with a Standard Travel Card, costing QAR10 and you can top-up at just QAR2 per ride. Passengers will be allowed to carry two large luggage items in addition to their small bags, which must not exceed 85 cm x 60 cm x 30 cm in size. Passengers are able to put their luggage in specially allotted areas in the trains. Doha Metro is operational Saturday to Wednesday 6 am – 11 pm, Thursday 6 am – 11:59 pm, Friday 2 pm – 11:59 pm. For more information, call 105 or visit qr.com.qa Arrivals Up to 360,000 aircraft per year can be handled at HIA. The eastern runway is 4,850 metres long, making it one of the longest commercial runways in the world. Immigration: Prior to departure from their point of origin, Doha passengers must ensure they have a valid passport, and a Residence Permit (RP), before making their way to Immigration. Citizens and residents may also use the provided eGate facilities. After immigration, passengers will proceed to the baggage reclaim area. Check portal.moi.gov.qa and dohahamadairport.com for specific requirements. Customs regulations: After you’ve collected your checked baggage, exit the airport by passing through Customs. There are two Customs channels to choose from, depending on whether you have something to declare or not. Personal items are not usually subject to tax though luggage is inspected upon arrival. Travellers coming into Qatar must have prescriptions for medicines carried. The

Finding your check-in counter at HIA For Qatar Airways First or Business Class passengers: If you’re flying with Qatar Airways as a First or Business Class passenger, proceed to the Departure hall through Entry Gate 1 and, if required, use the East Short Term Car Park (STCP). For Qatar Airways First Class passengers, proceed to Al Safwa First in Row 1, which offers private seated check-in desks, a concierge, bellhops and other exclusive facilities. If travelling in Qatar Airways Business Class, proceed to Al Mourjan Business in Row 2. For Qatar Airways Privilege Club members: If you are a Qatar Airways Privilege Club member or a oneworld customer, your check-in counter is located in Row 4 and if required, use the West STCP. For Qatar Airways Economy Class passengers: If you’re flying with Qatar Airways as an Economy Class passenger, then enter the Departure hall through Entry Gates 2 and 3. Check-in counters are located in Rows 4 to 6 and all other airline counters are from Rows 7 to 10. If required, use the West STCP. For other airlines: If you’re flying with any airline other than Qatar Airways, then you will find it easiest to enter the Departure hall through Entry Gate 4, and, if required, use the West STCP.

import of firearms, alcohol, e-cigarettes and pork in any form is strictly forbidden. Refer to the IATA website for specific customs regulations, iata.org Departures Exit Permit: Some expatriate residents of Qatar are required to obtain an exit permit from their sponsor when exiting the country. According to Law No 13 of 2018 (Amending Law), most migrant workers are covered by the Labour Law to leave the country without having to obtain an exit permit. Employers in Qatar can still submit names of workers for whom a No-Objection Certificate (NOC) would be required before granting them permission to leave the country, according to justifications based on the nature of the work. Exit Tax: QAR35, HIA's exit tax, will automatically be added to an individual’s ticket price. The tax also applies to transit passengers. Regulations for hand luggage: When departing from HIA, worldwide regulations apply regarding all liquids, gels, pastes, aerosols and electronic devices. In February 2018, HIA and Qatar Airways successfully completed the International Air Transport Association’s (IATA) Electronic Bag Tag (EBT) readability tests, making HIA the first airport in the Middle East and North Africa (MENA) region confirmed ready to accept EBTs. The programme aims to provide a more seamless travel experience for passengers, including reduced time spent in queues, a simplified baggage drop process and increased relaxation time at the airport, as well as providing greater operating and carbon efficiency. Check-in: Online check-in is available for most airlines, and on Qatar Airways’ website at qatarairways.com, 36 hours to 90 minutes prior to the flight departure time to most countries. Passengers can choose a seat, print a boarding pass or have a bar-coded boarding pass sent to a mobile phone in simple and convenient easy-to-use steps. Check-in usually opens three hours before your flight’s departure time, and closes 60 minutes before your flight takes off. Carry all the required travel documents with you, including your ticket, passport, exit permit, Residence Card, and destination visas. Clearing passport control: Present your boarding pass to staff standing just before the passport control area. They will scan it, and fast-track you (through passport control and security check) if your flight is nearing its departure time. Dedicated lanes are available for First and Business Class passengers. Lounges The Oryx Lounge offers a comfortable atmosphere to sit, relax and enjoy the superior hospitality provided by the Oryx Lounge staff. The lounge offers food and beverage services, a smoking room, business centre, lockers, a quiet zone, internet facility and a gaming room for kids. All airlines' premium passengers and select card holders (AMEX, HSBC and Dukhan Bank) are eligible for complimentary access to the Oryx Lounge. Economy passengers will be able to gain access to the lounge for a nominal fee of QAR200 for six hours. The resort-like Al Mourjan Business Lounge is open to Qatar Airways and oneworld First Class and Business Class passengers at no additional cost, while Economy Class passengers throughout the network can purchase lounge access at the check-in counters, preferred travel agents, or Qatar Airways' sales offices. The luxurious Al Safwa First Lounge is where you can enjoy delicious à la carte dining, luxury spa and treatment facilities, a full business centre, a cinematic media room and an exclusive family area. In addition to First Class passengers, Privilege Club Platinum members travelling Business Class with Qatar Airways can now access Al Safwa First Class Lounge with up to two guest passes. Al Maha Lounges spread across the terminal and are open to customers of Al Maha Meet and Assist Services. Facilities include unlimited highspeed Wi-Fi, shower facilities, conference rooms, a smoking room, family rooms, a business centre and a nursery. Diner's Club card holders are welcome for free. The Shafallah Center Lounge, a special handling lounge by HIA and Shafallah Center for Persons with Disability, is located at concourse C at the airport terminal and is for departing and transferring passengers with special needs, including those with autism spectrum disorder (ASD). The lounge features educational, rehabilitative and recreational interactive devices and equipment, and provides passengers with special needs with assistive technologies and solutions. Trained airport staff will be available for on-ground support. Those who want to access this facility can approach the airport staff. Also available are the First Class Lounge, Business Class Lounge, First and Business Class Arrivals Lounges, Unaccompanied Minors Lounge, and Special Assistance Travellers’ Lounge.

The Airport Hotel Transferring customers are catered for with the very best in convenience, comfort and choice. For convenience, there’s no need to leave the terminal to avail yourself of the hotel's services. The rooms and facilities, including the adjoining wellbeing and fitness centre, provide the ultimate in comfort. And there’s excellent choice, with six room types and a range of packages and rates on offer. hiahotel.com Connectivity Free wireless internet: Enjoy free wireless internet access throughout the passenger terminal. Just search for 'Free Internet by HIA' on your device. Free internet kiosks and desks: Equipped with screens, keyboards and mice, the internet kiosks and desks offer you free web browsing. The kiosks are located throughout the passenger terminal (including the boarding gate areas). Meanwhile, the desks are available at each of five activity nodes. Just follow the signs, ask at an information desk or use the airport map to find one nearest you. Telephone booths: You can call anywhere in the world by purchasing a prepaid calling card from Qatar Duty Free (QDF). Telephone booths are located throughout the passenger terminal (including the boarding gate areas). Medical and fire emergencies Fully-equipped and well-staffed medical centres are operational 24/7. There are two medical centres serving the passenger terminal. One is located in Arrivals just before the Passport Control area, while the other is in Departures near the Check-in area. Just follow the signs, ask at an information desk or use an airport map to find your way. In case of an emergency, you can also call 4010 9222 to directly contact the medical team. Special assistance HIA is entirely barrier-free – its network of elevators, escalators, ramps, walkways and a passenger train offer simple access to passengers with reduced mobility. Check-in counters include adapted service desks designed to ease checking-in for passengers with reduced mobility. This service desk is the first counter in each check-in row, with the exception of Qatar Airways’ check-in rows where it is the last counter. The seated check-in desks offered to Qatar Airways First Class passengers are all adapted for passengers with reduced mobility. Free wheelchairs are available throughout the passenger terminal, ask at the nearest information desk. If you require assistance with moving around in a wheelchair, inform your airline in advance so that a personal helper can be arranged. Washrooms adapted for passengers with reduced mobility are available at many points across the passenger terminal. Just follow the signs or ask at the nearest information desk. Relax in one of HIA's dedicated lounges for special assistance travellers, which offers adapted washrooms, comfortable seating, televisions and a trained attendant. Traveling with animals The earlier you get in touch with your airline when you’re planning your travels, the smoother the journey will be for both you and your animal. Your airline and vet will advise you on the latest rules and regulations and the necessary documentation. This includes medical certificates, vaccination records and test results. Your airline won’t be able to accept your animal for travel if the required documentation and suitable carriers are not available. See Pets in Day to Day Qatar in the Living in Qatar section. Shopping at duty free Qatar Duty Free (QDF) offers passengers an array of selected designer labels, high street fashions, electronics, gourmet foods and much more. Passengers at HIA can shop at boutiques and stores such as Bally, Bvlgari, Burberry, Coach, Chopard, Esquire, Giorgio Armani, Harrods, Hermès, Hugo Boss, Michael Kors, Mont Blanc, Rolex, Swarovski, Tag Heuer, Tiffany & Co, and WHSmith. 4010 4167, qatardutyfree.com.qa Dining Across the airport, HIA offers passengers a taste of everything, from gourmet to on-the-go! Enjoy a meal at HIA's signature restaurant, Marché, designed to satisfy the palates and pockets of passengers, or at any of the airport's other restaurants such as Eat Street, which includes Camden Food, Negroni, Azka, Soho Coffee, Red Mango and Burger King. Try Qatar’s first and only completely plant-based café, Evergreen Organics. Grab a hot drink or a quick bite from the Coffeeshop Company, Jamocha Café, Argo Tea Caffé, Farggi, L'eto Café, Harrods Tea Room and more.

Lamp Bear by Urs Fischer Desert Horse by Ali Hassan

The works of art you can see at HIA are a mix of acquired pieces and others created especially for their spaces. The latter include works by local artists – for example, Qatari artist Faraj Duham was commissioned to create large-scale murals, while Qatari artist Ali Hassan produced the Desert Horse sculpture. The most popular art installation at HIA is Lamp Bear by Swiss artist Urs Fischer, which sits prominently at the heart of the airport.

Oryx by Tom Claassen Falcon by Tom Claassen

In the Arrivals Hall stand a series of sculptures of the oryx, an antelope native to the Arabian Peninsula, called Oryx created by Dutch artist Tom Claassen. A new piece by Claassen was unveiled in June 2021, called Falcon. The golden bird sits on a ledge at the airport and depicts the national bird of Qatar, with the artist taking inspiration from the soft falcon feathers. The more vivid lines mimic the airline's routes from Qatar to the rest of the world, as well as the curves found in Arabic calligraphy and the folds in the fabric of traditional attire.

Other Worlds by Tom Otterness

Other Worlds by American sculptor Tom Otterness is a series of eight large-scale, interactive, bronze sculptures spread throughout the activity nodes in Concourse C at HIA. With slides and seats for limbs and play-pen-like chambers for torsos, these figures invite both children and adults to engage, interact and find recreational enjoyment in the sculptures.

Arctic Nurseries of El Dorado by Marc Quinn

Marc Quinn’s mesmerising work Arctic Nurseries of El Dorado graces the airport's expansive check-in hall, and is a representation of an almost mythical world. Comprising a number of bronze sculptures, Quinn creates a series of hybrid plants by taking elements from different vegetation and carefully piecing them together, before casting them in bronze.

The Flying Man by Dia Al Azzawi

The Flying Man, two iconic scultptures designed by the renowned Iraqi artist Dia Al Azzawi, have been installed in HIA's passenger terminal. The sculptures are based on the story of Abu Firnas, a historical figure from the Islamic world who was an early pioneer in experimenting with flight.

COSMOS by Jean-Michel Othoniel Small Lie by KAWS

COSMOS by contemporary French artist Jean-Michel Othoniel represents a colossal celestial globe echoing the trajectories of travellers from around the world. The striking piece resembles bright calligraphy drawn in space when observed side-on or from below, and appears in the shape of a blooming rose when observed from the front. COSMOS joined the artwork Small Lie which was unveiled along with Qatar Museums (QM) in 2018 at Concourse E. The large-scale figure, which is approximately 30 feet tall, was made by American pop artist and designer KAWS in collaboration with QM.

Untitled by Rudolf Stingel

Italian artist Rudolf Stingel’s work Untitled is one of his famous large-scale interactive pieces. He covered three surfaces of the piece with reflective, aluminium-faced insulation panels, before inviting the construction team at HIA to draw on the soft walls at the time of the airport’s construction. The walls were then cast in copper and electroplated with gold, before a number of pieces were selected for permanent display at HIA. You can find the piece in the Arrivals Meet and Greet Hall, towards the bus terminal in the West.

A Message of Peace to the World by Ahmed Al Bahrani

Mappemondes by Adel Abdessemed

Designed by Iraqi artist Ahmed Al Bahrani, A Message of Peace to the World is located at the Passenger Train's South Node station. Al Bahrani, who has lived in Doha since 1999, wanted to honour the work of Reach Out to Asia (ROTA), a Qatari non-profit organisation that supports primary and secondary education in underprivileged countries throughout Asia. Al Bahrani created a sculpture in the shape of a cube symbolising ROTA’s logo, with its surfaces representing the iconographic elements that stand for ROTA’s mission, with the sun, symbolising hope and happiness, radiating from the top of the cube. In this artwork named Mappemondes, Algerian artist Adel Abdessemed creates a world map using old tin cans collected from market places and streets in Dakar. Through this piece, Abdessemedd tries to highlight the consequences of the ‘throwaway culture’ of the modern world. Abdessemed creates artworks which juxtapose situations or actions carried out on everyday objects. It is located in Concourse A, near gate A7.