Hamad International Airport
Hamad International Airport
HIA (airport code: DOH) is classified as a five-star airport by Skytrax. Since its opening in May 2014, HIA has welcomed over 200 mn passengers and 13 mn tonnes of cargo. Once its expansion is complete in January 2023, HIA will be able to serve over 65 mn passengers annually. HIA has witnessed a 41.37% increase in the number of passengers served in 2021 compared to 2020, with a total of 17,702,635 passengers served. Airport cargo operations increased by 20.71% in 2021, with 2,589,283 tonnes of cargo handled in 2021 along with the introduction of six new cargo destinations. Aircraft movement also grew by 28.12%, with 169,909 total aircraft take-off and landing at HIA. HIA has been recognised as the ‘Best Airport in the World 2021', ranking number one by Skytrax World Airport Awards 2021. HIA has been steadily rising up the ‘World's Best Airports’ rankings since the start of its operations in 2014. HIA has also been awarded 'Best Airport in the Middle East', 'Best Airport 25 to 35 mn Passengers', 'Best Airport Staff in the Middle East', and 'COVID-19 Airport Excellence'. HIA is also the first airport in the MENA region to be available on Google Street View, with Google launching 360-degree imagery of the airport. The architectural masterpiece combines innovation and beauty, and consists of a shopping emporium, five-star hotel and world-class art installations. HIA Call Centre
4010 6666
Passport Department
4465 6490
Security
4010 9555
Lost luggage services
4462 6531
dohahamadairport.com
Airport Arrivals/Departures Meet and Assist Airport Service: 4465 6672 Al Maha Services offers a personalised Meet and Assist Service for customers arriving, departing or transiting through HIA. Bookings for Al Maha Services can be made at their designated desk in the arrivals and departures terminals 24/7 and online. Al Maha can handle the visit visa arrangements for your guests. al-mahaservices.com eGate: The MOI has activated free eGate service for expatriate passengers at the arrivals and departures terminals of HIA. Expatriates and their children above 18 years of age can avail the service using their residence cards or passports after registration at the airport. HIA currently has 40 e-gates installed – 21 at the departures terminal and 19 at the arrivals terminal. Self-service kiosks: The self-service kiosks implemented in the terminal by HIA as part of its Smart Airport programme has automated the check-in, bag-drop and pre-immigration security processes, which has allowed departing passengers to be processed even faster. With the use of innovative software solutions that forecast passenger traffic in real-time and measure waiting times, the airport was able to proactively minimise
queuing times. HIA recently installed 62 self-checkin and 12 self-bag-drop kiosks, which include biometric technology capability. Parking: The Short Term Car Park (STCP) is located near the passenger terminal. It offers covered spaces and easy access via dedicated walkways. The East STCP is more convenient for passengers flying with Qatar Airways, while the West STCP is better suited for passengers travelling with other airlines. Valet parking is available in both the Long Term (LTCP) and STCP. The STCP is free for the first 10 minutes, thereafter charges QAR6 per hour. A lost ticket will cost QAR35. The LTCP rate is QAR55 per day (or for every completed 24 hours) or QAR2 per hour (or any part thereof). A lost ticket will cost QAR35 in addition to the actual tariff for the duration of parking. Taxes: As of 1 April 2022, passengers arriving, leaving, or transiting through HIA will now have to pay extra service tax. The fees include the following four additions: • QAR60 per passenger: Airport development fees for all departing passengers, including those transiting for up to 24 hours. • QAR60 per passenger: Passenger facilities fee for all departing passengers, including those transiting for up to 24 hours. • QAR10 per passenger: Passenger safety and security fees for all departing passengers, including those transiting for up to 24 hours. Babies under the age of two, transiting passengers on the same plane, flight crew on duty, and forced flight redirection due to ‘valid reasons’, are exempted. ©
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