Qatar Academy Doha (Primary School

150 services that save their time, effort and money, while enjoying the convenience of using their smartphones. For support and enquiries: 234 2000 Metrash2 includes: Visa services • Personal and corporate traffic services • RP services • Exit permit issue • General MOI enquiries MOI's Emergency Service for the Deaf 992 uses advanced technological equipment to enable users to contact the emergency centre by: • Dialling 992 using a 3G camera from their computer or mobile phone. • Sending an SMS to 992 mentioning clearly the type of the problem and service needed – such as Ambulance, Civil Defense or Police – and the name of the user, address, and the injuries or deaths if any. • Emailing 992@moi.gov.qa Government Contact Center Offers 24-hour customer service to citizens and residents. It is the point of contact for all government e-service related inquiries. If you experience any difficulty in accessing Hukoomi e-services, or have questions about your transactions, contact the centre by phone, email or submit an electronic support ticket. The Contact Center can be reached via telephone at 109/4406 9999, by fax at 4406 9998, or via live chat. The email address is contact@hukoomi.qa. You may also submit your enquiry electronically through their online support ticket system. eCASH Card MOI will only accept credit, debit and eCASH cards as payment for many services including visas, residence permit applications and renewals, and payment of fines. The eCASH Card is a non-personalised prepaid card, obtainable from Qatar National Bank (QNB), which can be used to pay for such fees at ministries and government departments displaying the eCASH symbol. To purchase the card you need to show your ID card, or if you are a nonresident, your passport. Features: Valid for two years • No bank account needed • Reloading facility • Refundable credit in case of card loss or cancellation • Available to visitors and residents • Check balances and reload at any QNB ATM. Cost: One-off issuance fee of QAR20 • Reload with a minimum of QAR50. Issuing counters at: Traffic Department branches: Madinat Khalifa (HQ) C3, Al Maamoura D4/E4, E Ring Road/Old Airport (Al Matar Al Qadeem) D4. Immigration Department branches: Al Gharrafa C2, the Industrial Area, Hamad International Airport (HIA) D5, Al Wakra F5 and Al Khor. Report your lost or stolen card as soon as possible. To report any suspicious transaction not initiated by yourself, call your bank, some of which have dedicated fraud lines.

Useful Documents/Processing

You need to prove your identity in Qatar for all government and commercial transactions, so have plenty of: • Passport-size photos and several copies of the passport of each family member. • Copies of your marriage (attested) and birth certificates. • Original educational qualifications (copies are not accepted), which will need to be authenticated in your country of origin, along with a Bonafide Certificate. Translating a document: The official language in Qatar is Arabic. Each page of each document must bear the translation firm’s official stamp for it to be considered valid. Asia Translation and Services Centre 4444 0943 National Translation Services of Qatar (NTS Qatar) 7048 2217 Qatar Translation Center 4443 5354 The Language Professionals Translation Services 4031 6680 TrustLink 7030 3534 Mandoub: Most organisations offer help to their employees on arrival and have a government liaison officer (mandoub) who is responsible for completing much of the official documentation. Government Services Complex: There are government service complexes across the country – Al Wakra, Al Daayen, Al Sheehaniya, Mesaimeer, Onaiza, Al Zubara, Al Hilal (C Ring Road), Al Rayyan, Umm Slal and The Pearl Island. Opening times:

Sun to Thu 7:30 am – 1 pm/3 pm – 7 pm, Fri and Sat closed. Call the Government Contact Center at 109 for more information. The complex provides the services of six ministries and government entities, namely: Labour; Justice; Commerce and Industry; Foreign Affairs; Education and Higher Education; and Qatar General Electricity and Water Corporation (Kahramaa).

The Qatar Labour Law – Kafala

The relationship between an employer and employee is regulated by the Qatar Labour Law. A copy of this can be downloaded via Hukoomi or read on qatarLabourlaw.com/qatar-Labour-law, qatarLabourlaw.com/amendments The Ministry of Labour was established by virtue of the Amiri Decree No 57 of 2021, replacing the Ministry of Administrative Development, Labour and Social Affairs. The government authority organises labour affairs, and implements labour laws and regulations. mol.gov.qa, 16008 E-services: The Ministry of Labour has launched new e-services on its new website mol.gov.qa, offering more than 40 services for companies and individuals, including bilateral contracts, work permits, requesting and extending temporary work visas, requesting and managing registration of establishment records and administrators, labour complaints and disputes, and more. Since 2018, Qatar has been taking major steps to reform its labour laws, and ease restrictions of the Kafala or employee sponsorship system, including abolishing exit permits, removing the no objection certificate (NOC) requirement, introducing a minimum wage and more. Sponsorship: All expatriate workers in Qatar require sponsorship to work in the country. Minimum Wage: According to Law No 17 of 2020 on Setting the Minimum Wage for Workers and Domestic Workers, the minimum wage for all private sector workers, including domestic workers, is set at QAR1,000 per month as a basic wage, as well as QAR500 per month allocated by the employer for accommodation expenses and QAR300 per month for food, unless the employer already provides adequate food or accommodation for the employee or domestic worker. The new law came into effect in March 2021. Working hours: A 48-hour week is the maximum allowed under Qatar Labour Law without overtime pay. Government offices and many private companies have a two-day weekend on Friday and Saturday, although a one-day holiday on Friday is still common in the private sector. Hours of business: Government offices tend to work a single shift 7 am – 2 pm; private companies may work a single shift or split morning/late afternoon shifts with longer hours. Contract: Three copies of the employment contract should be signed by both parties. The employer and employee each retain a copy, the third copy is kept at the Ministry of Labour C4 after verifying it. It is illegal for sponsors to keep their employees' passport and travel documents after the visa formalities are over. Sponsor fine: not less than QAR10,000. End of service benefits: Employees completing a period of continuous service for more than one year are entitled to an end of service benefit on the termination or expiry of the contract of employment. This has been mandatory in the labour law since 2005. The adoption of Law No 19 of 2020 provides greater clarity regarding termination of employment. To terminate an employment contract and change jobs, workers must provide at least one month’s written notice if they have worked with the employer for two years or less, or two months’ notice if they have worked with the employer for over two years. Workplace Disputes The Amir, HH Sheikh Tamim bin Hamad Al Thani issued Law No 13 of 2017 amending some provisions of the Labour Law, and forming the Labour Dispute Resolution Committee. All labour disputes are received through the Ministry of Labour to resolve disputes. The maximum period for reviewing the disputes before the committee is one month, including the time for any potential appeal. Ministry of Labour: File your complaint at the ministry's Labour Relation Department within one year of the event with the section for workers’ rights and grievances. Labour complaints by either a company or an individual can also be filed online on the Ministry of Labour website mol.gov.qa, 16008 National Human Rights Committee in Qatar: Protects and consolidates human rights of all, subject to the jurisdiction of Qatar. Hotline 800 2222, SMS number 119, nhrc-qa.org