TASK 6 RURAL
ACCOMMODATION MANAGEMENT
INDEX
A.1. Law on tourist accomodation in rural areas B.1. Rural accommodations typologies C.1. Peculiarities in the management of rural accommodations D.1. Main reserve centers and wholesalers engaged in the distribution and intermediation of rural accommodation E.1. Processes for integral environmental management of rural accommodations
F.1. Architectural styles and constructions of the Alpujarra G.1. Typical elaborations and more representative gastronomic products H.1. Specific quality standards in rural accommodation establishments .Examples of a real hotel. I.1. Difficulties in the rural environment for people with some type of disability and its possible solution J.1. Activities that can be offered in rural accommodation
LAW ON TOURIST ACCOMODATION IN RURAL AREAS
RURAL ACCOMMODATIONS TYPOLOGIES The types or rural accommodation are the following: â—?
Rural Houses: Accommodation rural in a
independant building, attached or not to other buildings, with different number of rooms, which
doesn't give service included in their price rates to the guests, with a common kitchen and not
necessary with independant bathrooms in every room.
â—?
Rural Hotels. Rural establishments in an independant building, attachted or not to
another building, with different number of rooms and which gives service to its guests , with bathroom in every room. The services are restoration and rooms cleaning.
â—?
Rural Apartments. Rural establishments
not independant, this is, that the share their building structure with other rural
apartments or with particular flats, with different rooms, and they don't give service
CLICK HERE
out of the price rates to the guests..
CASA ALDEA
CASAS GRANDES
PASIEGAS CASERÍO VASCO
CASA RECTORAL
MENDIBURU
CASA PAGÉS
CASONA RIOJANA
CASA MONTAÑESA
CASA ORDESA
CIGARRAL CHOZO
CORTIJO
CASA TERRERA
POSADA
HOSPEDERÍA
RIURAU
BARRACA
MASÍA
POSESIÓN
PECULIARITIES IN THE MANAGEMENT OF RURAL ACCOMMODATIONS
➔
To have a website and promotion and information documents for the customer.
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To have a proper signs system for the customers access to the establishment. It is advisable to locate the customer geologically in the hotel's web. The customers have normally a GPS when going to a rural hotel.
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To offer a complementary service to the one that the customers normally contract, as many of these customers, when going to this type of establishment, they look for the Spa services.
➔
The customers requires information about the activities carried out and that are normally related to the nature and the environment (active
tourism activities, vineyard visits, pottery, cows milking, canyoning, etc...)
âž”
The hotels offer regulary activities packs reated with agrotourism, ecotourism and wine tourism.
âž”
They also offer adapted services to the customer preferences (favourite room, diet, activities, etc...). They normally offer a wide menu with typical food of the zone where the hotel is located. The clients appreciate this point, it is very important for them to know the place gastronomy.
âž”
The hotels are usually small; this is why they use the social media or personalised e-mails to every customer to get promotion and
to try to make them loyal, and their marketing campaigns are cheaper.
MAIN RESERVE CENTERS AND
WHOLESALERS ENGAGED IN THE DISTRIBUTION AND
INTERMEDIATION OF RURAL ACCOMMODATION
PROCESSES FOR INTEGRAL ENVIRONMENTAL MANAGEMENT OF RURAL ACCOMMODATIONS
MEASURES ON WATER 1. A useful indicator would be the consumption of water per
Record and monitor water consumption
Review and maintenance of facilities
customer: Consumption of water / people and days. 2. To keep a monthly record of water consumption and its cost. The counter reading is reflected in the receipt. 1. Establish a program to review and maintain pipelines and other facilities. 1. Install faucets with timers and showerheads; (Saving up to
Install consumption reduction measures
40% of consumption).
2. Install double-relief mechanisms in toilets: this means saving 60% of water consumption.
Purchase and use of electrical appliances.
1. Use the dishwasher and washing machines when they are full
MEASURES ON ENERGY Install measures to reduce energy consumption
1. Control of each area has an illumination according to your needs.
2. Plan the number of switches according to the areas of use. Purchase and use of appliances
1. Television, videos, ... at rest consume energy. Turn off the equipment with the switch, it will also extend the life of the equipment. 2. Choose efficient air conditioning models and clean them periodically (2-3 months). The fan is the least energyefficient ventilation device. 1. Insulate boilers, tanks and piping hot water properly to
Insulation of buildings
avoid heat loss. 2. Installation of exterior doors and windows with double glazing
MEASURES ON WASTE 1. Take control of the quantities and types of waste generated. Minimization and reuse in waste generation
2. Use returnable glass containers or adhered to a recovery system. 1. Consider the use of recyclable products such as office paper, hygiene, detergents, napkins...
Recycling in waste generation
Reduction of dangerous waste
2. In the use of plastic containers choose containers of LDPE, HDPE, PET, PS or PP against PVC, the latter is not recycled.
1. Avoid using batteries, use mains power whenever possible. 2. Dispose of batteries in a suitable container.
MEASURES OF CONTAMINATION OF THE ENVIRONMENT 1. Use a wastewater treatment system Control and reduction of pollution by discharge
(Filtration, sewage treatment plants, ‌) 2. Keep a record of the composition and quality of its waters residual. 1. Use low-noise machinery and utensils and keep them
Control and reduction of air pollution and acoustics.
disconnected when not in use. 2. Periodically maintain your machinery in accordance with the manufacturer's recommendations.
1. Take into account the style of the area in which the Landscape visual impact control
establishment is located to conceive its architecture and the interior and exterior decoration of it.
MEASURES ON NATURAL AREAS 1. Encourage and participate in the programs of cleaning and Support for the protection of the natural environment
maintenance of natural areas, beaches, ‌
2. Encourage your clients to visit the natural environment in a responsible and environmentally friendly way. 1. Build the trails without affecting the environment. Please
Protection of private protected areas
note for people with reduced mobility. 2. Consider the size of groups and ages and develop a code of conduct for the visitor.
1. Try to plant native species in your grounds and gardens. Promotion and knowledge of the surrounding environment (Gardens, woods, ...)
2. Identify the main species of flora and fauna, specifying their
main characteristics name, traditional uses, distribution, etc.
SENSITIZATION MEASURES 1. Provide information to clients about nearby protected areas and their regulations. Awareness of users
2. Establish a commitment or environmental policy for your establishment and bring it to the attention of the public
1. Favor the training and hiring of local staff. Contribution to local development
2. Encourage visits to businesses and local communities
POLITICAL AND MANAGEMENT MEASURES 1. Development of an environmental diagnosis to know the Development of techniques for good environmental management
critical points and strengths of the establishment.
2. Comply with laws, rules and regulations.
3. Communication to all staff and the public of the policy
1. Implement quality management systems. Implementation and certification of Management Systems
2. Implement environmental management systems 3. Implement systems of Corporate Social Responsibility (RSC)
ARCHITECTURAL STYLES AND
CONSTRUCTIONS OF THE ALPUJARRA The traditional house is structured on two levels, with the lower
level for animals and the terrao (granary) and the upper level as the dwelling-space, with a dining-room/kitchen with a large
fireplace and the staircase down to the lor level. Light comes from a single window or balcony. The bedrooms are off this main room
sometimes separated only by a simple curtain of traditional local
cloth.
The urban design of the Alpujarra, inherited from the Moors, has maintained the structure of narrow, winding streets with
cube-shaped houses stacked one on top of the other. Sometimes the
streets widen out somewhat to create a small square, housing shops, bars, the town hall or the churc.
The narrow streets, full of hidden corners, constantly change their level and direction and sometimes pass
beneath the houses under a kind of bridge structure known as a tinao, with bare alfagĂas visible between the eaves.
These tinaos are usually whitewashed together with the walls of the houses, combining with brightly coloured
flowerpots and the area’s special light to create images of great plasticity, explaining to a great extent their attraction for artists.
Another characteristic feature of these buildings is their conical chimneys, topped with a hat-like cover.
TYPICAL ELABORATIONS AND MORE REPRESENTATIVE GASTRONOMIC PRODUCTS La Alpujarra gastronomy embraces two native gastronomic sources: Moors and Christian.
Typical fare is hearty, rustic and very rich in calories. Some of the typical dishes are: country dumplings, hot pot a la gitanilla, kid a lo cortijero, delicious Alpujarra soup (with almonds), papas a lo pobre and sacromonte omelette.
Pork and lamb dishes are also very popular. Perhaps the best know speciality is Jamon Serrano, the famous mountain-air-cured ham from TrevĂŠlez. There a lot of hams dryers. Another speciality is black pudding.
All of this can be washed down with local wine from the
Contraviesa, AlbuĂąol, AlbondĂłn and Laujar de Andarax. La Alpujarra also has a wide variety of cakes and dainties, again of Moorish-Andalucia origin, such as Pampaneira
doughnuts, Morisco sweets and soplillos. You may often buy these from stalls in the local or travelling markets, and are nearly always to be found at local fiestas. The honey and jam from La Alpujarra is also delicious. There are so many importants chocolate factory.CLICK HERE
SPECIFIC QUALITY STANDARDS IN RURAL ACOMMODATION ESTABLISHMENTS
The quality systems in the rural tourist accommodations are the following: 1. ISO 9000 standards
2. Spanish Tourist Quality Standards (Q) 3.UNE 183001:2009 Rural accommodation. Service requirements
1-ISO 9000 standards
In this, we can distinguish three organisms:
The first are STANDARDIZING ORGANIZATIONS, are non-profit private entities engaged in developing activities related to the development and
approval of standards, such as ISO, CEN and AENOR. The advantages of
certifying a service is to differentiate itself from the competition, increase the credibility of our services, increase the recognition of the service
and give advertising, customer loyalty and profit.
The second are CERTIFICATION ORGANIZATIONS: their purpose is to validate the compliance of a particular company, where IQNET and IIOC are located.
Thirdly and lastly we have the ACCREDITATION ORGANIZATIONS: these formally accredit the technical competence of a certification body. In Spain we have ENAC.
2-Spanish Tourist Quality Standards (Q) These are standards oriented to the tourism sector and the fulfillment of which is voluntary for the companies that are part of the sector.
The most widespread element of the system is the Q-Mark, whose generic name is 'Spanish Tourist Quality.'
The ICTE organization is in charge of maintaining this certification.
To obtain the certification it is necessary to pass an audit performed by an auditing entity accredited by ICTE. The aspects that are valued are: -Criteria of evaluation of the Quality System -Criterio of standard evaluation of Quality
-Criteria of evaluation physical examination
3-UNE 183001:2009 Rural accommodation. Service requirements
EXAMPLES OF A REAL HOTEL (Alcadima hotel)
EXAMPLES OF A REAL HOTEL (Balneario de Lanjarรณn Hotel)
EXAMPLES OF A REAL HOTEL (Benarum Casas Rurales)
DIFFICULTIES FOR PEOPLE WITH SOME DISABILITIES
The first inconvenience that disabled people find when staying in a rural atmosphere is the one built for the distances, either the one according to the building constructions or the one according to the services offered (hospitals, supermarkets...). These
circunstances present the first difficulty. The low density limits the arrival of resources. In addition, there exist the depopulation that suffer many rural cores, which may provoque the possibility of the abandonment of those resting. The disabilities entities of the sector have to develop important efforts to cover this lack of public services appropiated to their needs.
The transport is an estrategic element for the disabled people social inclusion. It results exesively general in a rural atmosphere the non-existence of adapted transport. There are just a little lines with adapted buses. The line buses, that in many places are also
little, are generally inaccessible for reduces mobility people. As well, a part of some exeptional case, there's not a protocol for the disabled people attendance in the transport.
As a consequence of all this. The disabled person depends on his/her own or his/her family, neighbours, this is, people of his/her inmediate atmosphere to transport his/her when necessary.
DIFFICULTIES FOR PEOPLE WITH SOME DISABILITIES
There are asociations in the sector that try to cover this deficiency in some territories and for some activities, but still with big limitations.
The conditions in the traditional rural houses normally make difficult the mobility of people with limitations or different functional capacities, and in many ocations, they have a minimun comfort degree.
The possible solutions that may be given to this problem present in the rural atmosphere, have to be executed in a way that
don't modify visually the environment. In this case, the government participation is crutial, and they might be concious about this issue. The transport companies should change some of the buses used and start using at least a couple of lines adapted to
wheelchairs, and also add some more lines going to the main public services. According to the roads, they should also be paved properly, with a part for pedestrian and, in this case, the wheelchairs. I would also add that some couses given to the people living in rural places about how to act when helping disabled people in case of natural dissasters.
ACTIVITIES THAT CAN BE OFFERED IN RURAL ACCOMMODATIONS ACTIVITY
MATERIAL MEDIA
HUMAN MEDIA
Learning farm work: feeding farm animals,
Animals, utensils
Qualified people to help and teach
milking cows, collecting eggs from
people
chickens,care for horses.CLICK HERE Take care of the garden: watering the plants, collecting vegetables, participating in the
Vegetables and plants needed, tools needed, water.
Qualified people to help and teach tourists
tillage of the land, growing organic products Visit a winery: wine tasting, guided visits.
Food processing: jams, curds, yogurts, cheese, honey ..
Bottles of wine,a winery, elements
Qualified personnel to guide the
needed for tasting
tourists and explain the operation of
Food for processing, cooking utensils.
An expert person who explains the
the wine tasting development in an appropriate manner
ACTIVITIES THAT CAN BE OFFERED IN RURAL ACCOMMODATIONS ACTIVITY
MATERIAL MEDIA
HUMAN MEDIA
Existence of fruits and mushrooms,
Qualified people to help and teach
Horse riding
Horse, elements necessary for the rider
An expert person who teaches the
Adventure sport: bungee jumping,
Rivers for the canyoning, bridges for
Walk along trails: find mushrooms, know the different fruits
canyoning, climbing
material to be able to catch them.
mount
the bungee and high momtaĂąas for the cimbing. For all,it is necessary material precise for each sport.
people
person to ride a horse
Specialists in each type of sport that correctly teach the tourist.
A1-http://www.juntadeandalucia.es/boja/2002/14/1
BIBLIOGRAPHY
B1-https://mariodelreal.wordpress.com/2012/08/20/clasificacion-de-alojamientos-de-turismo-rural/ B1-http://turismogalegoblog.blogspot.com.es/
B1-http://www.consumoteca.com/turismo-y-viajes/nuevo-sistema-de-valoracion-de-las-casas-rurales-enextremadura/
B1-http://www.netrural.com/es/netrural.aspp=TIPOALOJAMIENTO C1-http://www.alojamientosconectados.es/turismo/sites/default/files/11.%20Gesti%C3%B3n%20Hotelera.pdf D1-https://www.ruralia.com/ D1-https://www.ruralgest.com/ D1-http://www.ascarioja.com/
BIBLIOGRAPHY E1-http://www.camaracompostela.com/mambiente/str.pdf F1-http://www.turgranada.es/en/things-to-do/10-things-you-cant-miss/to-know-the-architecture-of-thealpujarra/
F1-http://www.visitargranada.com/en/blog-en/alpujarra-architecture/ G1-https://www.virtualtourist.com/263975-1170331/Las-Alpujarras-Tips/gastronomy#! H1-http://www.alojamientosconectados.es/turismo/sites/default/files/10.%20Calidad%20Hotelera.pdf H1-http://www.hotelbalneariolanjaron.com/sobre-nosotros.html H1-https://www.alcadima.com/ J1-http://www.spain.info/es/que-quieres/naturaleza/actividades/agroturismo.html#
TASK MADE BY: Ana Chica Luz María Delgado Mari Cruz Fernández Marta Jiménez Cristina Romero