Page 2
Contents About Neighbourhood Support
4
Message from the Editorial Team
5
A Few Words from Dave
7
Introducing Barbara
11
Junior Neighbourhood Support
13
Acting Area Crime Prevention Manager
15
Makora Street, Fendalton
17
Your Voice is Valued
19
The Big Ouch
21
Neighbourliness around the world
25
We Shot Down an Aeroplane
29
Beware of Computer Scams
31
Message from North Canterbury
33
A Good News Story from Lake Hood . . .
37
Community Patrol
41
Volunteers - Great Work
43
Graffiti Programme
45
Victim Support
47
How Safe Is Your Home?
49
Evacuation Plan
53
Calling Emergency 111
55
Contact Information
59
ToughLove
61
Canteen Supporting Young People
63
Citizens Advice Bureau
65
Page 3
About Neighbourhood Support
History Neighbourhood Watch was introduced to New Zealand as a crime prevention initiative in the late 1970’s. The initiative evolved to become Neighbourhood Support New Zealand, a community owned and managed organisation with a wide-ranging interest in community support, safety and crime prevention. Neighbourhood Support became an Incorporated Society in 2000. In 2001 it signed a Memorandum of Understanding with the New Zealand Police. The purpose of the Memorandum of Understanding is to establish and promote a collaborative working relationship between Neighbourhood Support New Zealand Incorporated and the Police.
Objectives Neighbourhood Support aims to make homes, streets, neighbourhoods and communities safer and more caring places in which to live. This is primarily achieved through establishment of small cells of households known as a “Neighbourhood Support Group”, comprising anywhere from 4 to 50 residential households in a single street or suburb. Groups throughout a single suburb or a wider town or city area are co-ordinated either via a civilian co-ordinator, or through a Community Constable based at a local Police station. The main purpose of the groups is to encourage neighbours to know one another and share information on crime or suspicious activities in their area. Early contact with authorities such as the Police is also encouraged for reporting of unusual observations or unacceptable behaviour. Crime prevention information can also be shared with group members via Community Constables, or Neighbourhood Support Area Co-ordinators. A secondary objective of Neighbourhood Support is to facilitate communication between Civil Defence (Emergency Management) and the community during a manmade or natural disaster affecting residents. Page 4
Message from the Editorial Team Sadly, the world in which we live is not as law abiding as it was a generation or two ago which makes the work of all sorts of government and voluntary organisations vital.
Neighbourhood Support is a lively, worthwhile and necessary organisation which provides avenues for neighbours and communities to socialise, and look out for each other. Our sincere thanks to the contributors of all the articles contained here. A lot of hours have gone in to making this book as relevant, useful and convenient to use as possible. This book is a vehicle for the latest news and messages of many of the above in an easy to use format. Please keep it by your phone for ready reference. The community minded advertisers represented in this book have provided the ďŹ nance for its manufacture and distribution as well as critical funding for your local Neighbourhood Support groups to continue their important work.
Please support these advertisers as they are supporting you!
Published by Markat 120 Maces Road, Bromley Christchurch 8062 PO Box 19607, Woolston Christchurch 8241
Advertising / Articles Enquiries
Phone: 03 376 5120 Fax: 03 376 5153 Email: art@markat.co.nz
Published Biannually
Phil Cowen Phone: 03 376 5124 Email: phil@markat.co.nz
ref: E17C2 Page 5
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A Few Words from Dave Hi Everyone, Another year flies by, and an eventful one at that. What with fires in February and floods in July the Gets Ready system got a real workout sending Text and email messages to our members. Glenda Burt our Office Manager retired on Friday 27th October after 8 years of sterling service. Prior to that she was instrumental as a Volunteer for 9 years for Neighbourhood Support and with Yvonne Palmer helped set up Canterbury Neighbourhood Support in 2000 as the organisation moved out from Police control to become a Non-Government Organisation being funded from local funding organisations such as the Christchurch City Council and the Canterbury Trust (now the Rata Foundation).
Dave Wilkinson Manager Neighbourhood Support Canterbury
As if that wasn’t enough, Glenda also served 3 terms (9 years) on the Burwood Pegasus Community Board, 3 years as the Chairperson. She also found time to be a member of the Burwood Pegasus Community Patrol and also held a position on the governing committee. The Board of Canterbury Neighbourhood Support and the staff members wish Glenda many years of happy retirement. Barbara Brothers has been selected to take up Glenda’s vacancy. We had a number of highly qualified applicants for the position which made the selection process by the Board a hard one. Welcome Barbara.
Has anyone got a larger BBQ implement than the one I was given?
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Page 8
A Few Words from Dave
We have been busy in a number of areas. The group numbers are steadily growing with the number of groups now exceeding 2,000, where we were pre-earthquake days. Just a reminder that we lost over 700 groups in the Red Zones, a huge hit! However with hard work on the part of Volunteers and staff we have grown the organisation back to pre-2010 days. We have also been working with a number of groups across the city who are setting up Emergency Response Groups. They realise in a major event, your neighbours are your first “port of call”. If (or should that be when) the Alpine Fault decides to let go Emergency Services will be stretched to the limit. Those areas that have set up their own Response Teams or Groups will be better able to look after each other. Along with Staff from Otautahi Community Housing Trust (OCHT) we have been involved with growing the number of NS members in the over 100 housing complexes. We usually do this at BBQs, morning or afternoon tea functions. In 2 years we have grown the number from 30 to over 330 members. I have had some real hands on training from Rick Fraser (OCHT) in BBQing skills. We take turns in cooking the sausages or onions. This of course put me in demand to attend our NS group BBQs, the latest being on the last weekend in October. Kirsten Place is one of our largest groups with 66 households.
Keep safe over the Festive season. Cheers Dave. Page 9
Hearing Loss Hearing loss is a part of life. 1 in 7 of all adults have some degree of hearing difficulty, over 50% of people aged 60+ and a staggering 93% of those over 80! Un l you experience hearing loss for yourself, you never fully understand how socially isola ng and frankly annoying this invisible condi on can be. In an environment where even moderate background noise is present, speech becomes almost impossible to understand, reducing you to polite smiles and nods, requests for people to repeat themselves or at worst, a desperate desire to leave and go home. If you, or any of your loved ones are experiencing difficul es with your hearing, don’t suffer in silence! Chris and Neil, the friendly, professional team at HEAR AGAIN at the Hub, Hornby, are the guys who can get you back to enjoying the conversa on. With unlimited pa ence and exper se with all makes and models, they can unleash the poten al in your exis ng hearing aids or help you on the road to experiencing the life changing effects hearing aids can bring for the first me. Head along for a free hearing check and no obliga on demonstra on of the very latest in hearing aid technology. If you have tried hearing aids before with li le or no success, you will be amazed at what these new ny wonders can now do for you!
Rejoin the conversa on, Hear Again.
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Introducing Barbara Hello Everyone My name is Barbara Brothers â&#x20AC;&#x201C; I am the new Office Administrator for Canterbury Neighbourhood Support. I was born in Christchurch, moved around a lot over the years, but now back home to stay. I have worked in 7 different industries over my 35 years of administration ranging from a Manager through to Receptionist. To relax I enjoy knitting, crocheting & crafts. Customer Service is my passion. Looking forward to being able to put my years of administration & computer skills to good use by helping communities.
Barbara Brothers Office Manager / Administrator Neighbourhood Support Canterbury P O Box 16 794 Christchurch 8441 www.nscanterbury.nz Email: admin@canterburyns.net Phone: 03 420 9944
Street BBQ Riverlaw Claxton Group
Age Concern Expo
From left to right: Yvonne Palmer - Age Concern; Glenda Burt - Neighbourhood Support; Mike Vida - Neighbourhood Support; Elissa Smith - Junior Neighbourhood Support. Page 11
Above: Belfast JNS Leaders check Emergency Back packs for each class, Addington Kura celebrate their time with chalk drawings, West Spreydon JNS Leaders with Award recipient after an assembly.
Right: Belfast JNS Leaders with Award recipient, South New Brighton Leaders with their Birds of South New Brighton Colouring posters, Mount Pleasant JNS Leaders in disguise for their ‘Identify an Offender Game’.
Page 12
Above: South New Brighton JNS Leaders speaking at Whanau Hui. St Teresa’s School JNS Leaders with award recipient. Bamford School JNS Leaders with their ‘Travel to School Safely’ booklet.
Junior Neighbourhood Support There has been so much going on in schools these last few months, I take my hat off to all the wonderful teachers that keep up with all the trips, events, projects and still put all the effort into the daily task of teaching children the curriculum. It is fantastic that experience is now prized as much as the desk top learning and I can see how much more enjoyable it is to be at school (compared to my time) and interweave children’s interests into their learning. That’s why I’m having so much fun at the schools with the JNS leaders, they show some very strong self-motivation to help others, keep a safe environment and look after their communities. The leaders choose some amazing creative ways to share ideas with their schools. I continue to get many nominations for awards, mostly through the schools but some on-line. I encourage you to look at children around you, at the shops, in parks, on your street and if they do something that makes you think, “Hey that’s great, they did that and nobody asked them”, ask them or their adults if they go to a Junior Neighbourhood Support School. Get some name and contact details, contact me or their school and nominate them. Schools in the Junior Neighbourhood Support programme are: Addington, Belfast, Bamford, Bromley, Beckenham, Rawhiti, Mount Pleasant, South New Brighton, St Teresa’s, Waltham and West Spreydon.
Elissa Smith Co-ordinator Junior Neighbourhood Support P: 03 420 9944 M: 021 25 89 664 E: jns@canterburyns.net www.nscanterbury.nz
Page 13
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Page 14
Acting Area Crime Prevention Manager Now that Show Week and Cup Week have concluded we are moving rapidly towards the festive season and summer holidays. In the lead up to the festive season there will be many workplace Christmas functions. These are great times to celebrate the year that was and hopefully the start of warmer weather but can also be associated with an increase in alcohol consumption. The message here is moderation and looking after each other to ensure we enjoy the day or night and get home safely. To this end, if you are planning a day or night out to celebrate remember to: Organise your sober driver or form of public transport home at the end of the night Hydrate by regularly drinking water throughout the day or night Ensure you eat enough food Look after one another and do not allow your friends to become separated and ďŹ nd their own way home, particularly if they have over-indulged. During the holiday season if you are travelling away ensure your vehicle is roadworthy, drive to the conditions and be aware of the need to have regular breaks from driving on a long trip. Before you leave ensure you have made arrangements regarding your mail collection, including circulars, newspaper deliveries including suburban newspapers, , rubbish bins and your lawns. Do not forget these matters when planning your holiday as in doing so you are advertising that there is nobody home. If you know your neighbours it is often a good idea to let them know that you are going away, including the dates, and give them a contact phone number to contact you. Apart from that, enjoy the season, enjoy the holidays, but ensure you plan.â&#x20AC;?
Mark Worner Acting Area Prevention Manager Christchurch Metro
Page 15
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Makora Street, Fendalton
On 6th November Makora Street, Fendalton, held its 10th annual Street Party at the Fendalton Bowling Club in Fendalton Park. This has always been a pot luck dinner with members bringing their own plates and cutlery, and a plate with food. We always have a delicious range of dishes without any pre-planning. Drinks are bought at the Clubâ&#x20AC;&#x2122;s bar. This annual event gives us a chance to report on any changes in the street and raise any matters of interest. This year we reported on the City Council painting white lines in the centre of the three bends in the street at our request. It may not have stopped many through drivers going much too fast for safety but it certainly seems to have stopped these drivers from cutting corners and thus making the street a little safer. Attached is a photos taken that night. Best wishes, John Packer Neighbour Support Convener
Page 17
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Your Voice is Valued Recently I was at an Education Forum/Conference for Heart Kids New Zealand. During the event it was raised how important advocacy and having a voice is. We all have a voice but often we are afraid to use it or don’t know how to use it in a way that can help change or improve a situation. In my role as an elected Community Board representative (Christchurch City Council) I see on a regular basis people coming forward with issues that are not being addressed via normal avenues or frustrated their concerns are not being taken seriously. Locally we had a group formed because they felt the speed through their rural community was too high. They started a local petition, worked with the local Community Board and council staff and other groups to see if they could get the speed lowered. After a two-year process with NZTA and a lot of work the speed limit was lowered, not all the way down but it was lowered. It shows that a few passionate people with their voices could get something changed. As mentioned earlier, at the conference, advocacy groups and single voices can help with change. Doctors and heads of departments at a major hospital were struggling with funding. The local DHB wasn’t listening because Hospitals always struggle with funding, DHBs struggle with funding, most of this world struggles with funding. This is where an outside advocacy group (Heart Kids) repeating the need for services and a couple of parents writing formal letters of complaint helped to get the Ministry of Heath to actually listen. It was really those couple of letters that made the difference because it truly reinforced what the doctors/department heads were saying was happening on the ground. I have been told on a few occasions that staff (within a council/ministry) don’t know exactly what is going on, on the ground and having local input is vital to getting things right. What I guess I am trying to say is, if something is really bugging you and you feel it could be better, voice it. Even better get together with your Neighbourhood support group and do something about it. Maybe you’re getting sick of the graffiti in the area, maybe it’s not safe for your children to cross an incredibly busy road or maybe your child’s surgery is being bumped too many times, you have a voice - do not be afraid to use it.
Tori Peden Neighbourhood Support Coordinator – Banks Peninsula Banks Peninsula Community Board
Page 19
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The Big Ouch It was the 18th of December 2000, a day I’ll never forget – nearly my last day alive. It was just after 9pm and I was heading north, almost at the end of those long straights on the Desert Road. A very light misty rain had begun and it was almost dark – I had my headlights on. My vehicle was a Mitsubishi camper-van – a little one, I was delivering it to Auckland as I did a lot in those days. I was approaching the S-bend near the highest point and over the rise came a pair of headlights … on my side of the road. This vehicle was only 500 metres away and closing fast – I was doing 85 kph, the opposing vehicle was later found to be doing about 130 kph.
He had passed two big trucks at the highest point and not returned to his side of the road. The two truckies spoke to each other and one rang *555. While he was reporting a Toyota Hi-ace on the wrong side of the road he saw a violent flash of lights and steam rising over the peak in the road. The truckie said ‘Send everything the 10-seater has collided with an oncoming vehicle.’ They both stopped on the other side of the road from where two vehicles lay on their sides about 100 metres apart – I had been hit, knocked backwards and rolled 3 times. The truckies saw me at the inquest and said ‘We both saw a Gas bottle ruptured and spinning in the road. We cut your seat belt and dragged you out of that wreckage immediately.’ Yes I said inquest … The other driver had not been belted in and of course he went flying through his windscreen, landing in the tussock adjacent to my vehicle. His vehicle had also been shunted back and rolled. He was still alive but had a severe gash on his head and other injuries.
Page 21
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The Big Ouch The Army rolled a Fire Engine and an Ambulance out of Waiouru and my first waking recollection was being on a stretcher in the Ambulance with a female wearing a blue bandanna sitting at the end of my stretcher. Another off-duty nurse was kneeling beside the other guy on his stretcher. ‘This one has coded’ she said. I know that means died and it worried me, I asked the bandanna wearing nurse ‘Does that mean Me,` cause I don’t feel very dead. ’Seeing two serious off-duty Nurses trying not to laugh was my last recollection until a guy stuck a needle into my arm and said it was to take away nausea for the Helicopter ride. ‘Have you been in a Helicopter before?’ he asked and I asked, ‘Flying it – as Crew or as a Passenger?’ ‘I’ll take that as a Yes’ he replied. I was flown to Palmerston North hospital where I spent 5 days recovering from broken ribs – a broken collar bone - a bad gash to the knee and a few light to moderate glass lacerations to the face. The X-ray showed a neck fracture but it was an old one, still they were right to worry. Pretty much seat belt injuries – I’ve never been so glad to have such injuries. I had managed in the last seconds before impact to turn my wheel and the passenger side of my vehicle took the full impact … I survived. When I got out of hospital one of my Vietnam mates drove me to The Warehouse to get a pair of jeans and a T-shirt, my ones having been cut off me in A&E. I then went to the RSA where the Secretary/Manager greeted me. He had arranged the Vietnam Vet Rep to visit me in hospital. They then told me that it was truly fate that had brought me to them, as the Police had been in during the week with a set of Shabby Vietnam Medals that they had liberated from some den of iniquity in the City. The Sec/ Man looked at the rim of one of the medals and saw my name. He told the Police that I was indeed a guest of the Palmerston North Hospital at this very moment. One of my fellow Vietnam Veterans took them and tidied them up with new ribands and a clean-up. My medals had been stolen from my home in 1972 – I had long since got a replacement set. I can only say that it was a painful way to be reunited with the original set of medals. My two year old Grandson said it was ‘Grand-dudes
Big Ouch’. Page 23
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Neighbourliness around the world Neighbourliness can be found all over the world.
Quite a number of years back during the northern winter, a New Zealand Choir and Orchestra embarked on an overseas adventure. We arranged to perform at many different venues, particularly around the UK and Europe. There were many memorable events. Providing the music for places such as Notre Dame in Paris, France, and the stripped bare (by the Soviet authorities) Cathedral of St Petersburg in Russia. There we were joined by a Russian choir. I stood next to an 80-year-old bass singer whose bottom “C” note thundered through the Nave. The St P. river was frozen solid and the expansion laws of physics meant instead of a smooth surface there were blocks of ice like sugar lumps sticking up all over. Then a train from St Petersburg and further north from Moscow towards the Arctic Circle to the Cathedral of the Assumption within the walls of the Trinity-Sergius Monastery, Sergiyev Posad. Founded in 1345 by St. Sergius of Radonezh and containing his relics, Holy Trinity is located in the city of Sergiyev Posad (formerly known by the Soviet name Zagorsk) about 72 kms. northeast of Moscow. It was a momentous day. The Soviet authorities had at last been forced to return to the Russian Orthodox Prelate the keys of all the churches at this location. The rifle and bayonet bearing soldiers holding the keys were very reluctant to hand them over and an altercation ensued Page 25
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Neighbourliness around the world with the Prelate in strong terms instructing them to comply with the order. This they eventually did and slunk away. We then entered the Cathedral to participate in a celebratory Service. I was standing next to the Prelate and tried to match his voice as he sang in rich Russian tones the prayers and hymns and offices of the Service. What a historic and moving moment – a privilege to treasure life-long. A memorable meal was enjoyed after the three-hour long Service. We observed the lady chef twirl the dough into a puffy pastry whilst her assistant diced the lamb and concocted a bevy of vegetables and gravies with spices and herbs. The aroma of the forthcoming delights stirred taste buds in readiness for the meal to come. Out came the ceramic pottles to be filled with the doings after which the chef placed the pastry over the top of each individual’s container. These were placed in a wood-fired kiln sending forth even more enticing aromas. My fork went into the topping like a spoon into cream and I speared a piece of the pastry together with a gravy-covered morsel of meat to experience the most heavenly bite I’ve ever tasted. The rest of the dish followed in the same wonderful way. We returned through the gates set in the 50-foot thick walls of the Monastery to savour the other architectural marvels of the enclave. During this perambulation, one of the lenses of my reading glasses fell from the frame and slid down a frozen sloping pathway. Nearby one of the armed soldiers who earlier had been in the party reluctant to obey the key hand-over order saw my plight and rushed over to rescue it and return it in friendly manner. This action was a perfect example of neighbourliness happening all the time the world over when people relate to people in spite of postures of authorities and civic set-ups.
Robert Tait Opawa
Page 27
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We Shot Down an Aeroplane
In 1940 an Airspeed Oxford aircraft left Wigram on a training flight headed for Lake Ellesmere, where the crew of two were to do a gunnery exercise, then return to base and swap over gunner for pilot and repeat the trip. The crew were recently graduated airmen, but still only held the rank of L A C . Mission completed , one of them decided that it would be a good idea if they extended the second trip, as his fiancee was staying in Akaroa, and it would be a surprise for her to see them fly over the town. Leaving Lake Ellesmere they turned towards the Akaroa Harbour and flew up over the hill tops, turning, and swooping down over Duvauchelles and Takamatua before crossing where the Motor Camp is nowadays and finally towards the village itself. As they passed over the hillside at Takamatua two little lads heard them coming - and being armed with toy rifles took aim and «shot» the plane down. Having lost sight the Oxford the boys continued with their interrupted game promptly forgetting all about it. Later that evening at the dinner table one lad’s father said how there had been a bad accident in Akaroa’s main street when an Air Force plane had crashed and caused damage and injured some of the people unfortunate to be close by. Poor Little Arnold was quite sure and horrified that he and his friend had been responsible for the disaster, and took some reassuring that there was no fear of it having been their fault. As an aside to that tale, one of the boy’s older sisters was walking along the street the following day when she stopped and picked up something shining at the edge of the footpath, asking her uncle with whom she was with what do you think it is? He told her it probably came from the plane that crashed yesterday, so she popped into her pocket and took it home. Sure enough, about seventy years later I took the object with me to the Air Force Museum where I spend some time each week, and without any explanation as to the piece’s origin asked one of the technical staff what it was. Without hesitation he told me it was the terminal from and Airspeed Oxford’s radio, and asked where I got it from. The little girl’s treasure has been hidden away in one of our drawers for a fair bit of that time; she’s my wife and the little boy, my brother in law. And so probably that small item was the last piece of the Airspeed Oxford to finally return, and make a landing at Wigram 73 years late.
Allan Page 29
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Message from North Canterbury What a busy few months we have had and too much rain! North Canterbury has doubled its members joining up to the Gets Ready system for Emergency and critical information and the feedback is that people love what they are hearing. The GetsReady system is designed to be there to help you prepare or be in the know when / if there is a problem, be it weather, Civil Defence information, Council information and Police. We send most information out on email, but in the case of urgent requirements, we will txt you. Knowing your neighbours is so important. It can and does strengthen our communities, makes them safer and all in all a more pleasant time for everyone. You can join up on the GetsReady as a group or an individual and ALL information is private. The only people who can see your details are ourselves and the Police and Civil Defence. If they need to contact you in an emergency they can. This means all information sent out is direct and not filtered down or a guess from a facebook Page. Often Facebook, due to the way it reads what you want to see doesn’t pop up on the feed with critical information and the information from the GetsReady System is only sent when it will protect you, warn you, prepare you, and help you. Belonging to a Neighbourhood Support Group is a great way to get to know your neighbours and enhance a feeling of safety in your immediate neighbourhood. It is easy to start a group and has many benefits and we would love for you to join. A group can be any number of people and you are welcome to join as an individual to receive the information from Gets Ready if you didn’t want to be part of an arranged group.
The Benefits of a Neighbourhood Group are • • • • •
You get to know your neighbours and meet new people Creates safer neighbourhoods Creates a vigilance with an aim to reduce crime Sharing resources in the event of an emergency Working with agencies such as the police for crime prevention and Civil defence to help our neighbourhoods prepare for any given emergency situation. • And that the street group can be supportive in the event of a personal emergency.
The group can support each other by means of knowing of holidays and time away to ensure properties are checked on and any suspicious activities reported promptly. Knowing who is in your group and the needs of perhaps the elderly and the vulnerable. Page 31
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$AIRY &RESH (OMEMADE "AKERY 0H 3HOP ,ILYBROOK 6ILLAGE 2ANGIORA 48$/,7< ),567 7,0( 21 7,0( t 1)"4& 8"-- 4"8 .. %&&1 /DWHVW 6WHHO /RFDWLRQ 7HFKQRORJ\ t ):%3"6-*$ $655*/( %3*--*/( t "-- %&.0-*5*0/ $655*/( 3&26*3&.&/54 t '-003 4"8*/( 50 .. %&&1 t $03& %3*--*/( 50 .. t 8*3& 4"8*/( t &91"/4*0/ %&$03"5*7& $655*/( <HDUV ([SHULHQFH 3K t 41&$*"-*4&% #"3 4"8*/(
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36 years experience
LBP No. 102996
In full support of local community safety
Message from North Canterbury You can, as a group meet as little or as often as you feel is necessary
You could even set up your own private Facebook group to keep in touch. Some groups love to arrange a yearly BBQ, some love getting together for morning tea’s the choice is entirely yours. Respect each other’s confidences and privacy. Be aware that some members of the group may not wish to participate in the same way as others. Go To www.northcanterburygetsready.net to sign up to start receiving information Setting up a street group could not be easier! Call us today and we can come and meet with you to arrange.
Tracey Doe Co-ordinator North Canterbury Neighbourhood Support www.northcanterbury.getsready.net
Page 33
dŚĞ ^ƵƐƚĂŝŶĂďůĞ >ŝǀŝŶŐ WƌŽŐƌĂŵŵĞ ŝƐ Ă ƉƌĂĐƟĐĂů͕ ĨƵŶ ǁĂLJ ŽĨ ůĞĂƌŶŝŶŐ ĨƵƚƵƌĞ ůŝǀŝŶŐ ƐŬŝůůƐ ƚŽ ďĞĐŽŵĞ ŵŽƌĞ ƌĞƐŝůŝĞŶƚ ĂŶĚ ƚŽ ƌĞĚƵĐĞ LJŽƵƌ ĞŶǀŝƌŽŶŵĞŶƚĂů ŝŵƉĂĐƚƐ Ăƚ ŚŽŵĞ͘ KŶͲůŝŶĞ ŵĂƚĞƌŝĂůƐ ĂƌĞ ĨƌĞĞ ƚŽ ƌĞƐŝĚĞŶƚƐ ŽĨ ƚŚŝƐ ĚŝƐƚƌŝĐƚ ďĞĐĂƵƐĞ ƚŚĞ tĂŝŵĂŬĂƌŝƌŝ ŝƐƚƌŝĐƚ ŽƵŶĐŝů ƐƵďƐĐƌŝďĞƐ ƚŽ ƚŚĞ ^ƵƐƚĂŝŶĂďůĞ >ŝǀŝŶŐ WƌŽŐƌĂŵŵĞ͗ ƚŽ ĂĐĐĞƐƐ ƚŚĞ ůĞĂƌŶŝŶŐ ŐƵŝĚĞƐ ĂŶĚ ƐĞĞ ŵŽƌĞ ŝƐƚƌŝĐƚʹƐƉĞĐŝĮĐ ŝŶĨŽƌŵĂƟŽŶ͕ ƌĞŐŝƐƚĞƌ ŶŽǁ Ăƚ ƐƵƐƚĂŝŶĂďůĞůŝǀŝŶŐ͘ŽƌŐ͘Ŷnj ůƐŽ ůŽŽŬ ŽŶ ŽƵƌ ǁĞďƐŝƚĞ ǁĂŝŵĂŬĂƌŝƌŝ͘ŐŽǀƚ͘Ŷnj ĨŽƌ ŵŽƌĞ ŝŶĨŽƌŵĂƟŽŶ ĂďŽƵƚ ƐƵƐƚĂŝŶĂďŝůŝƚLJ͕ ǁĂƐƚĞ ŵŝŶŝŵŝƐĂƟŽŶ ĂŶĚ Đŝǀŝů ĚĞĨĞŶĐĞ ƉƌĞƉĂƌĞĚŶĞƐƐ͘ Page 34
Beware of Computer Scams Computer Scams and Tips to deal with them Hi Dave, I have had another call from these people wanting to fix to help me the problem with my computer. These calls are looking to gain access to the computer and then they charge around $250 to “fix” the problem. This is a scam and I am aware of a couple of older residents that have fallen victim for this and been ripped off. One they called back and said they would refund the money and then billed them for another $250.
I have found the best way to get rid of them is to: • Tell them you have no computer – they hung up • Say the your computer is an Apple machine not Windows based – they said oh Apple and hung up on me • Tell them “hold on please” and let them hear you said “can you get a trace on this call it is one of those scammers” - this one said F… you F… you and hung up • Go to your computer and tap on the keyboard for a while. When they ask what does it say on the screen tell them it says “you are trying to scam me” They hung up with same comment as above. • When they say they are from technical support ask them if they are from Microsoft when they say yes Microsoft, tell them “that is interesting I work for Microsoft and I do not believe you” They promptly hung up on me. • Asked where they are calling from and they reply is Auckland I said look I will pop around and see you as I am in Auckland they said no I mean Wellington. I asked do you not know where you are and they said they move around a lot. After asking a few more questions they said I was asking to many questions and hung up on me. I am happy for you to share these as it would be good if these guys got the message and stopped trying to scam us all.
Regards Phil Buckingham Page 35
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LEECH DRAINAGE
SEPTIC TANKS SERVICING
Office 03 3188 609 / 0274 338693 In full support of local community safety
A Good News Story from Lake Hood . . . Lake Hood is a man-made recreational lake enjoyed by boaties, jetskiers, waterskiers and rowers located 6km south-east of Tinwald, the southern suburb of Ashburton township. Lake Hood is also home to a large and fast growing residential subdivision surrounding the lake and lifestyle blocks. (www.lakehood.co.nz) The establishment of Neighbourhood Support groups out at Lake Hood is the result of a collaborative effort between the committee members of the Huntingdon Park Property Owners Association and Ashburton District Neighbourhood Support, and of course the residents themselves who recognised how isolated and vulnerable they are out there and saw the value for them in having organised Neighbourhood Support groups, and subsequently signed up to be members. An initial approach was made to the Huntingdon Park Property Owners Association (HPPOA - Lake Hood residents association) in June 2016 when I offered them assistance with setting up Neighbourhood Support groups in the community out there. Initially there was a lukewarm response to the proposal by the association as most of the houses have modern security systems fitted, however the proposal was not “dead in the water” as a decision was made that it be discussed by the in-coming committee following the HPPOA annual general meeting. I was invited to, and attended, a HPPOA Association committee meeting in November 2016. My presentation was met very favourably by those present who could see the benefit of having organised Neighbourhood Support groups out at Lake Hood for reasons of added security, crime prevention, and emergency response, as well as knowing who their neighbours are and connecting with them. I left Neighbourhood Support information brochures and registration forms with the committee, and it was agreed that the proposal would be looked at early in 2017. In February this year I spoke with Peter George, the president of the Huntingdon Park Property Owners Association. He informed me that he and other committee members would canvass their neighbours throughout Lake Hood to gauge interest and then meet as a group to discuss the outcome. Peter asked if I would be prepared to come out to Lake Hood at a later date if required to speak in more detail about how Neighbourhood Support works, which I readily accepted. During May and June this year I attended four public meetings out at Lake Hood and presented an overview on Ashburton District Neighbourhood Support and answered questions from attendees. I was very impressed with the level of interest and the number Page 37
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SOUTH PACIFIC SEEDS NEW ZELAND LIMITED
Specialists in Vegetable seed production 102 Methven-Chertsey Road PO Box 113 Methven
Phone (03) 302 8115 â&#x20AC;¢ Fax (03) 302 9040 Email: nzof ce@spsnz.co.nz Web: www.southpaci cseeds.co.nz Page 38
A Good News Story from Lake Hood . . . of registrations. Residents were keen to get to know their neighbours better and to be proactive in crime prevention in their community. To date there are five Neighbourhood Support groups of varying numbers established with an excellent initial take up of 92 households signed up. On behalf of Ashburton District Neighbourhood Support I congratulate the Huntingdon Park Property Owners Association for their vision, “spade work” and commitment, the people who volunteered to be street contacts, and the residents who signed up to Neighbourhood Support. You should be proud of your combined efforts that will benefit the entire Lake Hood community now and in the years to come.
Christine Richards Ashburton District Neighbourhood Support Coordinator c/o Ashburton Police Station Telephone (03) 307 8410 M: 027 296 1006 E: neighbourhood@saferashburton.org.nz
Page 39
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PROUDLY SUPPORTING LOCAL COMMUNITY SAFETY
Phone 027 229 4421
Page 40
Proud to support crime prevention and safer communities 193 Halswell Road, Christchurch Phone 03 338 9199 www.halswelltimber.co.nz
Community Patrol Sue Bye, Community Liaison Officer, SYCP1 Volunteering is a way of ‘giving back’ to one’s community. Often the rewards seem greater than the effort – else why would one continue? In this case, volunteering with the Christchurch South Community Patrol has proven that point for me. In February, the patrol was involved in assisting the Police to maintain evacuation cordons at intersections in the Halswell area. Traffic was directed by patrollers who also fielded inquiries from local residents needing an update on the current situation. This support freed the police to carry on with their evacuations and monitoring the fire- fighting efforts by water tankers, fire engines and helicopter activity. Over the course of several days our patrollers assisted with keeping roadways clear, moving on illegally parked cars impeding the arrival of emergency vehicles. Afterwards, our patrol received an award for our work during this emergency. During the fires, other local patrols: Hornby and Riccarton swung into action to assist with area evacuations and concentrated monitoring of evacuated areas. The other Christchurch area patrols covered the wider city to maintain coverage. Working together, we continued to be ‘the eyes and ears’ of the police. Most mornings, afternoons and evenings each week we patrol our local area, our patch covering Halswell to Ferrymead. On patrol we are looking to prevent crime by noticing and reporting suspicious behaviour, reporting crime in progress, recording graffiti and reporting it to the CCC Graffiti Team. We also monitor schools and playgrounds, report antisocial behaviour and patrol car parks eg: supermarkets for signs of suspicious behaviour, outdated registration or WOF (friendly reminder left under windscreen wiper). We also ensure we cover Horncastle Arena, Addington Raceway and the AMI Stadium when big events are being held. As we can’t be everywhere at once, we patrol areas the Police may direct us to, we monitor at-risk dairies and shopping areas. We patrol busy roads – report any ‘boy racer’ activity as well as quiet roads- during the day and at night. We aim to be visible and proactive! What a great way to ‘give back’ to my community.
If you are interested in finding out more about the Christchurch South Community Patrol, please contact David Scott on 0212952342. Page 41
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Volunteers - Great Work Great work by local community patrol team leads to arrest”
Two local Christchurch Community Patrol New Zealand (CPNZ) volunteers were out patrolling on Burke Street in Sydneham on Friday morning, when they spotted a man trying to get into locked cars. The patrollers called Police, and while they waited for them to arrive they observed the offender for several blocks as he tried to enter several more vehicles. Police arrived on the scene and arrested a 27-year-old man, and he appeared in the Christchurch District Court on 21 September charged with unlawful interference of a motor vehicle. “This was excellent work done by the volunteers, and it shows how invaluable CPNZ are in helping keep our communities safe,” says Senior Sergeant Stephen McDaniel, Christchurch East Community Services Manager. “Police can’t be everywhere at once, so having the community patrol teams be our ‘eyes and ears’ in the community is incredibly helpful” “I’d encourage anyone interested in doing their bit for the community to consider joining a local patrol.” If you are interested in joining a Community Patrol in your area visit http://www.cpnz.org.nz/join-cpnz/. Page 43
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Graffiti Programme Christchurch City Council Graffiti Programme For the last three years BNZ Closed for Good have volunteered for the Christchurch City Councilâ&#x20AC;&#x2122;s volunteerbased graffiti vandalism removal programme â&#x20AC;&#x201C; Off the Wall. Having been directed to a site that was frequently targeted with graffiti, the BNZ team recently made light work of this site using recycled paint that was provided at no cost, by Resene. The Graffiti Team would like to take this opportunity to thank both BNZ and Resene for their ongoing partnership in supporting our goal of â&#x20AC;&#x153;Reducing the impact that graffiti vandalism has on residents and visitors of Christchurch cityâ&#x20AC;? The Graffiti Programme is always recruiting new volunteers (both individuals and groups) and have a volunteer registration day from 12.30 pm - 1.30 pm on the ďŹ rst Thursday of each month at the old Linwood Service Centre, 180 Smith Street, Linwood. This is an opportunity for prospective volunteers to come along and meet the team and to get further information on the Off the Wall programme. There are several volunteering options offered with the Off the Wall programme which is very ďŹ&#x201A;exible and can ďŹ t into any schedule. All volunteers are valued and supported by the Graffiti Team on an ongoing basis. If you would like more information please contact one of the Graffiti Team by emailing offthewall@ccc.govt.nz or graffitiprogramme@ccc.govt.nz
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Victim Support Victim Support New Zealand is an independent charity that provides support to those affected by crime, trauma, suicide. The service is free and available 24/7, 365 days a year. Victim Support work closely with Police and Neighbourhood Support to help victims not only cope with trauma, but to stay and safe and participate fully and fairly in the justice system. Every day people find themselves suddenly and unexpectedly the victim of a crime or trauma. It may be from a road or recreational accident, holiday tragedy, sudden death, family violence, sexual violence, homicide, burglary, serious assault, natural disaster, and more. They might be bereaved by suicide and need help. Victim Support provides immediate practical and emotional support. They ensure the victim has the right information for their decision making, has access to counselling or other specialist services, emergency grants and financial assistance, where eligible. They help liaise with authorities, Police and others, prepare victim impact statements, attend family group or restorative justice conferences, provide support through the Court process and help the victim to regain control of their life through a terribly difficult time. The support is non-judgemental, independent and free – and will continue for as long as the victim needs it. People may not know how they will react to a traumatic event, how they will cope in the face of grief and official processes. The Victim Support workers tailor their support to fit the needs of each person they support. Having an independent person helping you to cope when you might have suddenly been brought to your lowest ebb can help a person get through, restore their life, deal with Police and the Courts, and access many other important support and services in the community. Support is provided by highly trained volunteers and staff, and is available here in this area, but also nationwide, every single day of the year. Last year alone Victim Support responded to 35,000 call outs nationwide. Victim Support’s work in the community is recognised as an essential service, so is partially funded by government, with the remainder raised from community fundraising.
Call 0800 VICTIM (842 846) for help.
COULD YOU BE THERE TO HELP? To find out more about becoming a Victim Support volunteer support worker, visit www.victimsupport.org.nz or call 0800 VOLUNTEER (865 868). Page 47
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How Safe Is Your Home? Complete this survey Reduce your risk of being burgled Doors and Windows 1 2 3 4 5 6 7 8 9
Yes
No
Yes
No
Yes
No
Yes
No
Do you lock your garage door at night? Do you lock you garage when you are away from home? Do you have good secure locks on the garage doors an windows? Do you lock your car when it is parked in the garage?
Holiday 14 15 16 17 18 19 20
No
Are all locks to outside doors either dead locks or strong bolt locks? Can door locks be opened by breaking a window and reaching through? Can internal doors be locked? Are all locks in good working order? Do you lock the internal door from your garage? Can you account for all copies of keys to your home? Are window locks properly and securely mounted? Do you keep your windows locked when they are shut? Do you use locks that allow windows to be secured partly open?
Garage 10 11 12 13
Yes
Do you notify neighbours when you go on holiday? Do your neighbours collect mail and circulars when you are on holiday? Do you stop deliveries of newspaper when on holiday? Do you have shades up and lights on when on holiday? Do you use timers on lights & radios to make it look like you are home? Do you arrange to keep lawns and gardens in shape? Are you a member of a neighbourhood support group?
Environment 21 Do you have sensor lights around your house? 22 Are shrubs and bushes well trimmed near your house and borders?
Safe Practices 23 24 25 26 27 28 29 30
Have you recorded all serial numbers and stored them away from home? Have you uniquely marked valuable items (etch or invisible)? Do you have a description of valuable property? Have you displayed a sign that items are marked for identification? Do you have an alarm? Have you displayed a sign stating that your house is alarmed? Do you report suspicious activity or people to Police immediately? Do you know not to disturb anything if you are burgled, just to call Police?
Every "NO" shows a weak point and may help the burglar. Every "YES" improves your protection. Page 49
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Evacuation Plan
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Calling Emergency 111 NOTE: 111 calls are free. You can call this number on a mobile phone even if the phone is out of credit. The operator will ask you which service you need and connect you to the right service.
Call 111 and ask for Police when: • • • • •
someone is badly injured or in danger there’s a serious risk to life or property a crime is being committed and the offenders are still there or have just left you’ve come across a major public inconvenience, such as trees blocking a highway any of these things are happening now or have just happened.
If you can’t decide if it’s a real emergency and you’re still worried, call 111 and ask us. We’ll help you work out what to do. If it’s not an emergency phone your local police station.
What happens when you make a 111 call When you call 111, a Spark operator will answer your call and ask which emergency service you want - Fire, Ambulance or Police. If it’s Police, you’ll be transferred to a Communications Centre in Auckland, Wellington or Christchurch. Your call might be answered in another centre if the one closest to you is busy. No matter where the call is answered, your local police will be on their way. If you are calling from a mobile phone the Emergency Caller Location Information (ECLI) system allows automatically generated information about the location of that device to be made available, at the time of the call, to the emergency service (Police, Fire or Ambulance). ECLI information indicates the approximate geographical position of a mobile device and is generated by an emergency 111 call from that device. Using ECLI improves the accuracy and speed with which Emergency call takers can verify a caller’s location. The system is managed by the Ministry of Business, Innovation and Employment (MBIE) and the process and system has been included in a Code of Practice (link is external) issued by the Privacy Commissioner. Police will only hold the ECLI for the purpose of responding to an emergency call and will keep a record of the information that was relied upon to respond to the call. Like all personal information held by Police, an individual is entitled to access their personal information and to ask for it to be corrected if necessary. (See ‘How do I request information about myself? Frequently Asked Question) To access more detailed information about ECLI and a list of FAQ’s please refer to the Ministry of Business, Innovation & Employment website (link is external)
What you’ll be asked when you call 111 The police communicator will ask you three questions to start with: • where are you (where are police needed)? Page 55
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Calling Emergency 111 • how long ago did it happen? • what’s happening now? They’ll also confirm your name, address and contact details. Then you may be asked more questions, such as: • where is the person causing concern now? • do they have weapons? • if that person has left, which way did they go and how did they leave? • who are they? What do they look like and how are they dressed? • what’s the number plate or description of their vehicle? • what else is happening? At the same time as we’re asking you for this information, if an emergency response is needed we’re getting police on the way.
Help us to find you It’s critical in an emergency to accurately describe how police can find you. We don’t always know where you are, especially if you’re calling from a mobile phone. If you’re at home, it will be easier to give the police communicator the right information if you’ve written it down beforehand. Make sure you, your visitors or children can quickly provide: • phone number • suburb • town/district • RAPID number (available to rural residents from local authorities). If you’re on the move, give street, road or bridge names or other geographical features as reference points.
Children and 111 • Make sure that your children know about the proper use of 111 emergency calls. • Teach children about dialing 111 in emergencies with these fun activities. • Play games online with Buster the emergency 111 police dog (link is external) [Buster website].
Communications Centres Police have communications centres in Auckland, Wellington and Christchurch. They receive about 33,000 calls a week - that’s 1.7 million calls a year. Communications centres handle: • 111 emergency calls - when urgent assistance is needed • non-emergency calls - reporting less urgent incidents that don’t need an immediate police response (including *555 traffic calls and calls to the Crime Reporting Line). Page 57
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Contact Information
Canterbury Office Phone: 03 420 9944 Barbara Brothers (Office Administrator) Email: admin@canterburyns.net Elissa Smith (Junior Neighbourhood Support Co-ordinator) Email: jns@canterburyns.net Dave Wilkinson (Manager) Email: manager@canterburyns.net
Websites: www.nscanterbury.nz This website for general information about Neighbourhood Support Canterbury. www.christchurch.getsready.net This website to register or amend your Groupâ&#x20AC;&#x2122;s information. Both websites are linked. Postal Address: C/- PO Box 16794, Hornby 8441
Ashburton District
North Canterbury Tracy Doe Neighbourhood Support North Canterbury PO Box 5, Rangiora Telephone: 027 383 0166 Email: ncns@outlook.com www.northcanterbury.getsready.net
Selwyn District Sue Jenkins and Nicola Ogden Selwyn District Council Ph: 03 347 2800 PO Box 90,Rolleston 7643 Email: sue.jenkins@selwyn.govt.nz or Nicola.Ogden@Selwyn.govt.nz
South Canterbury Neighbourhood Support Rob Coleman Ph: 03 687 9802 PO Box 507 Timaru Email: scns@xtra.co.nz
Christine Richards c/- Ashburton Police Station P O Box 34 Ashburton 7740 Phone: 03 307 8410 Email: neighbourhood@saferashburton. org.nz Page 59
MAKE YOUR HOME FIRE SAFE Here’s a quick and easy checklist you can use to spot any risks or hazards that might cause a fire. SMOKE ALARMS Fire and Emergency New Zealand recommends long-life photoelectric smoke alarms. For optimum smoke detection, long-life photoelectric smoke alarms should be installed in every bedroom, living area and hallway in the house. We suggest, at an absolute minimum, that a long-life photoelectric smoke alarm should be installed in the hallway closest to the bedrooms. This should be supplemented with other alarms as soon as possible. Do not install a smoke alarm in your kitchen, bathroom or laundry, as these rooms will be prone to false alarms. Use a heat alarm instead. Test the batteries every month. Keep smoke alarms clean. Dust and debris can stop alarms from working properly, so vacuum over and around your smoke alarms regularly.
KITCHEN & LAUNDRY (QJFS YMJ QNSY ܪQYJW FKYJW every use. Make sure there’s plenty of ventilation and air space around the clothes dryer.
Keep the stovetop clean and free of any spilled fats or burnt foods. (QJFS YMJ WFSLJMTTI ܪQYJWX regularly. .K ^TZ MF[J F ܪWJ J]YNSLZNXMJW make sure you know how and when to use it safely.
ELECTRIC BLANKETS Make sure your electric blanket QNJX ܫFY TS YMJ GJI FSI YMJ controls or cords are not twisted or caught. Twisted cords are a common cause TK JQJHYWNH GQFSPJY ܪWJX &Y YMJ ܪWXY XNLS TK \JFW WJUQFHJ the blanket or have it checked G^ F VZFQNܪJI JQJHYWNHNFS Never sleep with an electric blanket turned on. When storing an electric blanket, roll it up rather than fold it.
LEADS AND CORDS Do not overload multi-boards. At most, plug in one appliance per wall or multi-board socket. Never plug an adaptor or multi-board into another adaptor or multi-board.
3J[JW UZY J]YJSXNTS HTWIX under carpets or mats, and avoid using them while they are tightly coiled. Ensure furniture does not rest on top of electrical leads. 7JRJRGJW YMFY J]YJSXNTS cords are not designed to be permanent replacements to your homes internal wiring.
APPLIANCES Turn off appliances when not in use. If practical, unplug them at the wall as well. Keep all electrical appliances away from water. When buying second hand appliances, ensure they’ve been tested by a licensed JQJHYWNHNFS TW LFX ܪYYJW FSI MF[J GJJS HJWYNܪJI FX XFKJ Do not place fans, heaters, televisions or other electrical equipment in areas without LTTI FNWܫT\ FX YMJ^ RF^ overheat. If you’re worried about the conditions of any appliances have them HMJHPJI G^ F VZFQNܪJI electrician.
Make sure leads and cords are in good condition and not frayed.
Find out more at www.fireademergency.nz Page 60
ToughLove Many parents struggle when their children’s attitudes and behaviours change as they hit the teenage years. It can be a frightening and frustrating time and family life can end up revolving around dealing with the unacceptable behaviour of their pre-teens, teenagers, and older children. TOUGHLOVE supports parents to find caring and achievable solutions to help their teenager take responsibility for their actions. TOUGHLOVE’s aim is to help parents and their young people maintain their relationships. TOUGHLOVE Parent Support Groups meet weekly following a carefully planned structure. The group offers support from other parents dealing with unacceptable adolescent behaviour, and information on tools, new ideas and alternatives for working with the child/teenager. Once in a parent support group, parents have access to support 24 hours a day, seven days a week (as crises don’t just happen during the day!). TOUGHLOVE can help with ideas for dealing with teenager use (or over use!) of technology, how to address an adolescent’s lack of motivation, deal with the pressure / arguing from a teen to get what they want, not coming home on time, disrespect and non-cooperation, and parents with different parenting styles and how to work together, or if a parent just wants to check out in this changing world of adolescence and what is fair and realistic. TOUGHLOVE is not a parenting course. Dealing with adolescents is a bit like standing on sand, the ground is always shifting under your feet, and different strategies and approaches suit different families. There isn’t a ‘one size fits all’ answer. Research has also shown that time limited courses improve parenting skills but only for a limited time. Without reinforcement the ‘usual’ parenting style is often reverted to. With TOUGHLOVE parents can stay as long as they want. Some parents stay for 6 to 10 weeks to get the basics of the programme and others stay to make sure that new skills and approaches are sustained, for ongoing support, to get more techniques and ideas, and if the issue with the teenager has been ongoing for some time it can take more time for things to resolve. TOUGHLOVE also offers one off interactive workshops with parenting tips for parents with pre-teens or teens. These one and a half hour seminars are generally cohosted by a high school or community group and cover things like learning how to step away from arguments; disentangling our responsibilities from the teenager’s (do we as parents even need to be involved with this issue?); and looks at conflict and manipulation and ideas on how to address these. The seminars are also an opportunity to learn more about the TOUGHLOVE parent support programme. TOUGHLOVE is a community based not-for-profit and a registered charity. Contact TOUGHLOVE on 03 337 9452, or 0800 868 445, email on toughloveusi@xtra.co.nz or see our website at www.toughlove.org.nz Page 61
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Canteen Supporting Young People CanTeen supports young people when cancer turns their world upside down and helps them cope with the physical, emotional and practical impact of living with cancer. We’re here for 13-24 year olds at every stage of their cancer journey, whether they’re dealing with: • having cancer themselves • a brother, sister or parent being diagnosed with cancer • the death of a brother, sister or parent We provide funding for counselling and individual assistance as well as peer support programmes and services to help our young people thrive in life after cancer. CanTeen is also there to advocate for our young people, helping ensure their voice is heard and empowering them to speak up for themselves. CanTeen believes that the best people to support young people living with cancer are those who have ‘been there, done that’. We provide a relaxed, friendly, and fun environment where thoughts and feelings can be shared with other young people whose lives have been affected by cancer. With 14 regional branches across New Zealand, CanTeen ensures there is support nearby for all young Kiwis living with cancer because we believe no young person should go through cancer alone. Here is what some of our members say about CanTeen: “CanTeen has helped me in so many different ways. CanTeen has developed my confidence, self-awareness and leadership. It has helped me deal with grief and undesirable circumstances to result in a positive outcome.” “I am so much more confident. I feel like I’m not alone. I have friends. I have life skills. I have a greater respect for people who seem different.” “CanTeen has given me the opportunity to meet friends that understand and support me through the toughest times. It provides me with a second family and I don’t know where I would be without it!” With no government funding, CanTeen relies on the generosity of the New Zealand public and local businesses to continue supporting over 1500 young people on their cancer journey. If you want to learn more about our services, ways you can donate or you’d like to become a volunteer, please visit canteen.org.nz. You can also follow us on Facebook for regular updates. Page 63
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Citizens Advice Bureau
Is your neighbour’s behaviour driving you crazy? Before you start a neighbourhood war, put your diplomat’s hat on and have a nice talk with them. “When it comes to problems with neighbours, a touch of diplomacy can go a long way.” says Neil Lancaster of Citizens Advice Bureau. “Whether you’re being kept awake every night by noisy neighbourhood parties, their tree is blocking your sun, or the dog from next door uses your lawn as a toilet – it’s always best to discuss the problem with your neighbour first and try to come to a compromise. They may not even know there’s a problem, and be quite willing to sort it out. When we see people with “problem neighbours”, we usually ask whether they’ve tried talking to them. If they have and it hasn’t been successful, we can help them work out where they stand with their particular situation and what their options are.” If you’ve tried negotiating with your neighbour and they won’t budge, you may have to consider taking further action – and you’ll need to know what your rights are if you do. For example, when it comes to neighbourhood noise, you can contact your local council to find out what (if any) noise restrictions apply in your area. If you complain to your local council they can send a noise control officer to assess the situation. They can issue a notice asking the neighbour to reduce the noise if it’s deemed excessive or unreasonable, and non-compliance could result in confiscation of the noise-making equipment (such as a stereo or jackhammer). Similarly, if you are bothered by constant barking from a neighbour’s dog, you can complain to your council and they can send a dog control officer to investigate. But try to work it out with the dog owner first, because drastic action (such as having the dog removed by a dog control officer) is sure to ruin any goodwill that you might have with your neighbours. “If you have a problem with something that your neighbour is doing, and you haven’t been able to sort it out by talking to them, come and see us at Ara (formerly known as CPIT), Fendalton Library and Hornby Library. You could also phone us for free from cell phone on 0800 367 222, or send us an email. We also have information about neighbourhood problems on our website www.cab.org.nz.” Page 65
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