10 minute read
How does Neighbourhood Support work?
The basis of Neighbourhood Support is the Neighbourhood Support Group. This can be a group of neighbours in part of a large street or all the neighbours in a smaller street and can also be neighbours covering a small area of a few streets.
Each group appoints a volunteer street/ group contact person who is the connection for the group with the Neighbourhood Support office. The contact person forwards on information from the group to the office and distribute information from the office to the group.
Establishing a Group
Groups are easy to establish. When a number of neighbours are interested in establishing a group they contact the office on (07) 349 9470, and arrange for a representative to speak to a meeting of the neighbours to outline how Neighbourhood Support works and to gather contact details of those who wish to join the group. The contact information is collated by the office and telephone contact lists are sent to the contact person for distribution to all registered members. Road signs are left with the contact person to be mounted on power poles at the extremities of the group notifying all who pass through that there is an active group there. If you move to an area and are unsure whether there is an existing group, please contact the office and they can advise you if a group exists and the contact person details. If there isn’t a group already established, one can be easily established using the above process. Neighbourhood Support also works in rural areas. Often due to the size of farms, neighbours are distant, but communication between them is encouraged so that if anything suspicious is noticed, it can be reported and followed up. In rural areas, neighbours tend to get to know those close by and with Neighbourhood Support information is passed on to the group contact, the same
way as to urban groups, and then distributed to the members of the group by email or telephone call.
What do groups do?
It is up to each group to decide what they would like to do in addition to keeping an eye on suspicious activity in the area and contacting the police. Some groups like to get together for a group barbeque/shared lunch or dinner to help build community spirit in the area. Often this is done in conjunction with Neighbours Day Aotearoa which is held on a weekend in March each year. This is an opportunity for neighbours and families to get to know each other. When a neighbour goes away on holiday, they are encouraged to let their trusted neighbours know that they are going to be away, for what period, the expected visitors to the property (such as someone clearing mail or regular lawn mowing contractor), and their holiday contact number in case they need to contacted. Their neighbours can then keep a look out for the property to reduce the risk of anyone interfering with it, reporting suspicious activity to the police. Other groups access the Rotorua Lakes Council Matching Fund to improve their area. The Matching Fund is a source of funding that matches the value of the labour provided by the group and resources the neighbourhood provides. For example, a neighbourhood may wish to undertake a neighbourhood clean-up and they will provide the labour and tools but need funding for hiring rubbish skips. The total man hours that the neighbourhood provides is calculated at a set hourly rate and funding up to that value can be applied for from the Matching Fund.
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Neighbourhood Support Rotorua
Household Details:
House Number/Street Name: Household Members Names:
Contact Details:
Home Phone:
Mobile 1:
Email: Work Phone:
Mobile 2:
Emergency Contact Details: (a neighbour/relative or someone living in Rotorua) Names:
Home Phone: Work Phone:
Mobile 1: Mobile 2:
Resources:
(please circle) Chainsaw Spare Bed Generator Drone Or State Other:
Skills:
(please circle) First Aid SAR Fire Fighting HT License Or State Other:
Occupation:
(please circle) Doctor Paramedic Plumber Electrician Or State Other:
Language Translation:
(Please state languages you can translate)
Urgent Medical/ Special Needs:
(please state)
Note: Please read the Privacy Statement on the second page of this form before completing it. By completing this form you are agreeing to the Privacy Statement.
Complete this form and return it to your Street Contact or to the office by mail or email
Neighbourhood Support Rotorua uses a stand-alone Microsoft Access database, in a stand-alone computer, to store and manage personal information. The information from this form is stored in that database and in backup devices held by each co-ordinator. To open the database requires a secure password open to the stand alone computer which is accessed only by Neighbourhood Support Rotorua staff. The information gathered includes: address, household members names, contact telephone & mobile numbers, email address, an emergency contact person & their contact details, and, for in the time of an emergency, skills/resources/occupation/ language translation ability/urgent medication & health resources.
The exception to storage on the database are as follows:
1. All information provided by households in the group coverage area, called the registered households, is provided to the street/group contact person of that Group and is marked as confidential for use in an emergency and as a contact information list. The information not to be distributed in any form by the street/group contact person. 2. A group telephone List is printed and sent to the street/group contact person for distribution to registered households who have agreed with this privacy statement. It will contain the house-holder names, address, telephone and mobile numbers, and emergency contact details. This information is marked as confidential not for further distribution in any form. 3. The only time that contact information is shared with an outside agency is at the time of a declared civil emergency so that households in affected areas can be contacted by the emergency management personnel and to located information on skills/ resources/occupation/language translation ability/ urgent medication & health resources. The forms completed and sent to the office are not stored but are destroyed once the information has been entered into the database. If you wish to have a copy of information held on your household please contact the Neighbourhood
Support Rotorua office by phone 07-349-9470 or by email to nsrotorua@gmail.com
What Information To Enter
Household Number/Street Name:
This is to include your street number, and if you have one a unit number e.g. 1/22 Smith Street and if you have a suffix e.g. 22A Smith Street. This is your street address, if in a rural area your RAPID number. Stating on the corner of Smith & Jones Streets doesn’t identify your house as there may be up to four corners.
Household Members:
The main householder is listed first with first and surname, and then followed by others in the household who live at the address, e.g. children, boarders, etc, including first and surnames.
Contact Details:
Include as many as you wish. In the time of an emergency, landlines may not be operating so mobile numbers help, especially if they work in your area. Include an email address as this can be used to send E-Crime Alerts warning of any activity in your area. E-Crime Alerts are only sent to affected areas and very occasionally to the whole list.
Emergency Contact Details:
If no one can be contacted at your house or if you are injured these details help to contact someone who can help on your behalf.
Skill/Resources/Occupation/Language Translation:
List specific skills you have if they could be used in a civil emergency e.g. certified first aid, nurse, doctor, heavy lifting equipment, generator, drones etc.
Urgent Medical or Special Needs:
Medical or special problems that could be a concern in a civil emergency e.g. on an oxygen machine, wheelchair bound, regular dialysis, urgent medication etc.
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