OLE SOUTH PROPERTIES H O M E OW N E R OR I E N TAT I ON
Community Specific List Located Inside Pocket Of Customer Care Booklet SUPPLIER LIST IN CASE OF AN EMERGENCY PLEASE CONTACT SUPPLIER FIRST
UTILITY TRANSFER YOU HAVE 3 BUSINESS DAYS AFTER CLOSING TO TRANSFER YOUR UTILITIES INTO YOUR NAME
Service Request Intervals -90 days -6 months -11 months
How to submit - Online at Olesouth.com - Or by fax (615)896-9380
FIRST YEAR WARRANTY - COSMETIC ISSUES ARE NOT WARRANTABLE.
TWO YEAR SYSTEMS WARRANTY - THIS WARRANTY COVERS ELECTRICAL WIRING, PLUMBING SUPPLY LINES, WASTE LINES, AND HVAC DUCT WORK. - THIS DOES NOT COVER PLUMBING FIXTURES, ELECTRICAL FIXTURES, BUT RATHER THE SUPPLY AND WASTE LINES LOCATED WITHIN THE STRUCTURE.
5 YEAR STRUCTURAL WARRANTY - LOAD BEARING WALLS, ROOF TRUSSES, COLUMNS, BEAMS, AND FOUNDATION SYSTEMS FOR FIVE YEARS.
HVAC WARRANTY -BE SURE TO REGISTER BOTH HVAC UNITS WITHIN 60 DAYS OF CLOSING TO RECEIVE THE 10 YEAR PARTS WARRANTY. THE STEPS TO REGISTER THE UNITS ARE LISTED IN YOUR WALK-THROUGH BOOK. -HVAC AIR HANDLER AND CONDENSING UNITS ARE COVERED FOR 1 YEAR. -CHANGE AIR FILTERS EVERY 30 DAYS FOR BEST HVAC PERFORMANCE.
ONE YEAR APPLIANCE WARRANTY - APPLIANCES ARE COVERED FOR ONE YEAR THROUGH WHIRLPOOL OR SAMSUNG. SERVICE CAN BE SCHEDULED DIRECTLY BY VISITING Whirlpool.com or Samsung.com
CRACKS IN MORTAR ARE TYPICAL. CRACKS IN EXCESS OF ¼” WILL BE ADDRESSED.
CONCRETE CRACKS ARE NOT COVERED.
INTERIOR, EXTERIOR, AND CABINET DOORS MAY WARP DURING THE FIRST YEAR. PLEASE SUBMIT REPAIR REQUEST WITHIN THE SCHEDULED WARRANTY PERIOD. DAMAGE IS EXCLUDED.
FROZEN EXTERIOR FAUCETS ARE NOT COVERED. DO NOT LEAVE HOSES ATTACHED AND ALWAYS PROTECT THE EXTERIOR FAUCET DURING PERIODS OF FREEZING TEMPERATURES.
CONSTRUCTION GUIDELINES
-GFI OUTLETS ARE LOCATED IN KITCHENS, BATHROOMS, THE GARAGE, AND OUTSIDE. THE CUSTOMER CARE REPRESENTATIVE WILL INSTRUCT YOU HOW TO RE-SET GFI OTLETS DURING THE ORIENTATION.
CONSTRUCTI ON GUIDELINES A ONE TIME DRYWALL TOUCH UP FOR NAIL POPS & CRACKS IS OFFERED BY REQUEST DURING THE 11 MONTH SERVICE REQUEST. – ANY PAINTWORK IS THE RESPONSIBILITY OF THE HOMEOWNER. A COURTESY PAINT TOUCH UP KIT WILL BE LEFT ONSITE PRIOR TO CLOSING.
CONSTRUCTION GUIDELINES -CONCRETE CRACKS IN DRIVEWAYS, WALKWAYS, AND PATIOS ARE VERY COMMON. CONCRETE CRACKS GREATER THAN ¼ “ WIDTH OR VERTICAL DISPLACEMET WILL BE FILLED.
- LANDSCAPING WILL BE ALIVE AT THE TIME OF CLOSING. IT TAKES MANY SEASONS OF CARE AND NURTURING TO ACHIEVE AN ESTABLISHED LAWN.
WHAT IF?
- GARAGE DOOR WONT GO DOWN? -TUBS AND SINKS DRAINING SLOW? -HOTTER UPSTAIRS THAN IT IS DOWNSTAIRS? -LIGHTS GOING OUT? -OUTLETS NOT WORKING?
ALL THESE COMMON QUESTIONS HAVE SIMPLE SOLUTIONS LISTED FOR YOU.
COMMONLY USED TERMS WE UNDERSTAND NOT EVERYONE HAS A CONSTRUCTION BACKGROUND. WE’VE DEDICATED A FEW PAGES OF COMMONLY USED CONSTRUCTION TERMS TO HELP YOU BETTER UNDERSTAND.
HOME MAINTENANCE PROPER MAINTENANCE AND CARE IS CRITICAL TO YOUR NEW HOME. WE’VE INCLUDED A SUGGESTED MAINTENANCE SCHEDULE & CHECKLIST. SOME THINGS TO TAKE NOTE ODF - CHANGE AIR FILTERS EVERY 30 DAYS. -CAULKING WILL SHRINK AND SEPARATE. THIS IS NOT COVERED UNDER THE NEW HOME WARRANTY. -KEEP HVAC CONDENSATION LINES CLEAR OF LAWN DEBRIS AND INSECTS. -KEEP GUTTERS FREE OF LEAVES AND DEBRIS.
LAWN AND LANSCAPING
BECAUSE YOUR LAWN AND LANDSCAPING ARE NOT COVERED UNDER THE WARRANTY, HERE ARE SOME INSTRUCTIONS ON HOW TO BEST TAKE CARE OF THEM.
GET A $500 GIFT CARD! EARN $500 EACH TIME YOU REFER FAMILY & FRIENDS TO OLE SOUTH. SEE ONSITE AGENT FOR DETAILS.
WALK-THROUGH AGREEMENT YOUR OLESOUTH REPRESENTATIVE WILL REVIEW THESE PAGES WITH YOU AT THE TIME OF YOUR NEW HOME ORIENTATION.
LIMITED WARRANTY AGREEMENT
THANK YOU FOR CHOOSING OLESOUTH