Inside rlt

INSIDE www.rlt.com m.au u

Riverina Lift Trucks

“We have great employees!

They listen to our customers and respond to their needs”

DEDICATED DEDICATED TO TO EXCELLENCE EXCELLENCE SINCE SINCE 1983 1983

From the Beginning In Robert and Maxine Cappello began the Riverina Lift Trucks’ story in Griffith NSW in 1983 when they opened for business as a Hyster agent for Hyteco.

Through a combination of hard work and dedication, the business thrived and today has around 40 employees across Griffith, Wagga Wagga, Bathurst, and Shepparton. With thousands of new and used units sold over more than 3 decades, and a rental fleet of around 450 units, RLT brings a wealth of experience and resources to any materials handling scenario.

It’s a fact of history that Yale invented the lift truck back in 1923 and hasn’t stopped reinventing it; making it better, more efficient, more user-friendly, safer, economical and reliable. Every year, Yale invests over $40 million in research and development; no wonder they have one of the most comprehensive ranges of innovative lift trucks in the industry.

Affordable, reliable and cost-effective, the UTILEV forklift truck range has been designed to be easy to operate and maintain. Multiple models in diesel, LPG or dual-fuel power. "Utility you can trust".

Manitou is the world leader in rough-terrain handling equipment. Internationally recognised for its presence in 120 countries, Manitou offers a wide range of dedicated solutions well known for their reliability and robustness.

Servicing various markets such as Construction, Agriculture, Industry, Mines & Quarries, Environment and Logistics.

Hako is one of the leading international manufacturers of superior sweepers, scrubbers, footpath and street cleaning equipment, and vacuums for commercial and industrial floors and applications.

The backbone of Hako Australia is an outstanding distributor network coverage coupled with exemplary customer service.

GRIFFITH, GRIFFITH, WAGGA WAGGA WAGGA, WAGGA, BATHURST, BATHURST, SHEPPARTON SHEPPARTON This the exceptional the modern world hi positive iti growth, th ttogether th with ith th ti l reputation t ti RLT enjoys j iin th d ld of materials handling, can be attributed almost exclusively to their ability to evaluate situations, design affordable solutions, and deliver on promises.

You can be confident that the team at RLT will deliver to your business all the know-how and expertise they have acquired over the years, to overcome the unique materials handling requirements of your workplace. You just have to ask!

At RLT the aim is to be a One-Stop Materials Handling Shop that businesses across the whole spectrum of industries and primary producers can turn to for a comprehensive range of solutions and reliable advice that will improve your efficiency, your productivity and bottom line.

As the region’s leading supplier of forklift trucks and telehandlers – in fact all materials handling (MH) machinery and accessories – RLT is proud to be the authorised dealer for MH equipment and accessories by Yale, Manitou, Utilev, Gehl, as well as Hako city cleaning and industrial sweepers and scrubbers.

RLT represents products of innovation to move into the future with your business.

World Quality ~ Performance ~ Affordability ~ After-Sales Support ~ Upgrades Building strong partnerships with customers and suppliers assures RLT’s ability to deliver unequalled service and integrity … promptly! RLT’s corporate commitment is always to improvement.

Take advantage of RLT’s wealth of proven knowledge, and give your business the edge it deserves.

Fleet Management RLT is widely recognised as the largest independently-owned forklift dealership in regional New South Wales, with a rental fleet of around 450 units ranging from 1 tonne to 54 tonne capacity ... as big as you want for as long as you want!

Providing forklift and telehandler rental services throughout New South Wales, into the ACT and across the border into north-eastern Victoria, the RLT fleet is well-maintained and dependable. However, in the event of a breakdown, they can deliver you a replacement unit without delay by utilising their in-house transport facilities.

Rationalise first RLT understands materials handling fleet management, and they know where to look for the most common conditions that lead to cost blowouts. For example, it’s common for an average fleet to comprise around 20% more trucks than is actually required at the site. Before compiling a personalised proposal for your business, RLT will carry out a comprehensive evaluation of the work site to gain a solid understanding of your ‘big picture’ and determine where efficiencies can best be achieved.

RLT will then make recommendations, discuss the options with you and your employees to ensure each unit in your fleet is fully utilised and its use is maximised within the limits of its specification. Rationalising the size of your fleet population is the first step towards lowering your MH costs; you should see increased production efficiencies almost immediately. Working with RLT means it’s easier for your business to make positive adjustments to your MH fleet budget.

Minimise downtime An RLT technician will always be a qualified tradesman, factory-trained on all the equipment they repair and maintain. RLT’s in-house licensed workshops have MVRL accreditation and are technologically state-of-the-art. In the event of a breakdown, RLT’s mobile technical team is motivated and equipped to respond rapidly.

For every vehicle in the RLT rental fleet a preventative maintenance schedule operates to maximise and monitor equipment performance and reliability. Regular inspections are carried out during which the technician will Observe, Inspect, Discuss. These strategies help to maximise the productivity of each unit in the fleet.

Long term Rentals Long term rental options (up to five years) are available to RLT customers. These long term contracts enjoy discounted rates, regular maintenance, breakdown service, no hidden costs and, of course, no capital investment. RLT also offers an attractive Rent-to-Own plan. Talk to RLT for more information about this cost-saving option.

Short term rentals Whether it’s a day or a week, RLT has the capacity to assist your business with any additional hire units you may need for peak production periods, or unexpected spikes. And their in-house transport capability means prompt delivery. Wherever. Whenever.

The fleet management processes at RLT reflect the professionalism of an organisation dedicated to excellence since 1983 and you can enjoy the peace of mind as well as the cost benefits that come from a fleet management plan designed especially for your business.

Let RLT Take Control ntrol of your materials handling g needs s give your business the edge it deserves es

Technical services and solutions With fully equipped, licensed workshops in Griffith (MVRL23776) and Wagga Wagga (MVRL48403) supported by nine mobile service vehicles covering territory in NSW, ACT, and north-eastern Victoria, RLT confidently assures its customers delivery of prompt and professional technical services.

Mobile service units are fully-outfitted and stocked with commonly-used parts and consumables for on-site repairs and maintenance.

RLT employees are proud of their Service Response Times: generally 2-3 hours (plus travel time) because they understand what down-time can do to your business.

Driver training and Product Service training is available in-house at RLT with the assistance of major suppliers and third-party providers.

Parts and accessories RLT’s dedicated spare parts network carries genuine OEM parts for all the brands they sell and many more that also meet the high standard of performance and dependability demanded by RLT. RLT offers genuine Yale, Manitou, Utilev, Hyster and Hako parts and accessories. The extensive spare parts department also stocks a comprehensive range of most other makes and models of MH equipment.

Because of the high rotation of stock, RLT is also able to offer everyday low pricing to all its customers on spare parts and accessories.

Online computerised parts systems ensure accuracy and a quick response to assure customers of: •

Huge range in stock

•

24-hour to re-stock most parts

•

Significant savings

•

Critical ‘truck-down’ strategy

Forks Standard taper, Full bottom taper, Hook type, Pin type, Latch pin kits, Wear arm callipers.

Periodic maintenance parts Filters (engine oil, transmission, fuel, hydraulic air), fluids, lubricants, and aerosols.

Special equipment Flashing lights, headlights, motion alarms, fire extinguishers, mirrors, slip-resistant tread… whatever you need.

Tyres RLT has the right tyre for most industries, most applications.

Choosing the right tyre, the most appropriate tyre, is an established formula that takes into consideration the vehicle’s usage, the operating environment, and your budget.

If you want the right tyres for your MH equipment, talk to RLT first.

AUSTRALIA WIDE DELIVERY

Transport RLT has always offered in-house inn-house transport facilities with company-owned company-o y-owned and operated tilt-tray, and d low-loader vehicles.

They offer transpo transportation ortation services not only to their inte internal ernal rental and sales departments but bu to anyone wanting to

we even move planes! move a forklift, a tractor, farm machinery, engineering gear, plant and equipment, even factory relocation … anything up to 30 tonne.

If you need to move something big, consider RLT. Rates are competitive, drivers are skilled and experienced, and the service is reliable and friendly. RLT transport is on time every time.

Local or long distance ~ Tilt-tray ~ Low-loader ~ Competitive rates ~ Prompt service

Finance RLT offers a range of finance and lease options for business and individuals. Want to know more? Call the customer service desk on 1300 70 46 20

FIN OP AN AV TIO CE AIL N AB S LE

Strong trong on customer service se The frontline customer service personnel at RLT are trained to respond immediately to customer requests: for breakdown service, for an urgent forklift rental, spare parts, or even professional advice. In the years since RLT first opened its doors for business, the industry experience and knowledge gained, and the critical relationships formed, have come together to make Riverina Lift Trucks a very customer-focussed organisation.

This entrenched tradition of strong customer service is paramount in the training of all staff members. Managing director Robert Cappello says, “We have great employees!

They listen to our customers and respond to their needs”.

Furthermore, RLT is proud of its reputation for strength and stability. There is a deep commitment to reliability and delivery of an exceptional level of service to customers and suppliers – and even the communities they work in – from all individuals in the organisation; from mechanic to managing director.

Whatever your business, you can trust RLT to improve your materials handling capacity.

Robert Cappello Managing Director

Matthew Cappello Operations Manager / Sales

Why choose Riverina Lift Trucks?

RLT’s motto, “Dedicated to Excellence since 1983” reflects their commitment to getting things right the first time; every employee, every department.

RLT’s business activities are divided into 7 departments: •

Rental Fleet

•

Technical Services

•

Equipment sales

•

Spare Parts

•

Transport

•

Marketing

•

Administration & Management

Each department operates with its own manager and support team, each follows strict procedural and budgeting guidelines.

The process of managing each department revolves around analysing, assessing, reviewing and reporting, always in collaboration with the other 6 departments.

Each employee has a job description that incorporates the review process of the systems within their department to ensure synergies and efficiencies are constant across the business. This process is further backed-up by random internal audits in pursuit of a goal: positive evolution and improvement.

RLT listens to its customers The effective working relationship RLT strives to maintain with its customers encourages a two-way dialogue where the exchange of information benefits both parties, and enables RLT to maintain a high level of responsiveness to their customers’ changing needs.

RLT believes a constant focus on improving performance is critical to optimum service delivery.

Testimonials Testimonials

“From day one at Berton Vineyards, RLT have been the go-to company for our materials handling equipment, and after 10 years Rob and Matt still continue to provide the excellent equipment and service that we need to keep us moving. We can highly recommend RLT.” Bob Berton - Managing Director

DE BORTOLI WINES

“De Bortoli Wines has been working with Robert Cappello and Riverina Lift Trucks since the beginning of RLT in 1983.

Due to the integrity, flexibility and efficiency of RLT's service, we will be sure to continue relying on their commitment to our business. I would have no hesitation in recommending their products and their services.”

Darren De Bortoli - Managing Director

“D&R Henderson is a 100% privately-owned Australian company with a long and proud history of delivering a quality product, cost-effectively. We can’t afford to trust our forklift hiring and maintenance to anyone else – it’s always been RLT for us.”

Richard Kaine - General Manager Manufacturing

MISSION STATEMENT The Right Move ...

“The RLT team is dedicated to building partnerships with our clients, suppliers and each other by providing an unequalled level of service and integrity with a commitment to improvement in all we do”

We ARE the Solution to today’s today y’s materials handling y handliing challenges

GRIFFITH, GRIFFITH, WAGGA WAGGA WAGGA, WAGGA, BATHURST, BATHURST, SHEPPARTON SHEPPARTON HEAD 42-46 HEAD OFFICE: OFFICE: O 42-46 Wakaden Wakaden Wakade en n Street, Street, Griffith Griffith NSW NSW W 2680 2680

1300 70 46 20

www.rlt.com.au