Meet Your Operations Happiness Team Meet the team behind the OpsSupport@pmac.com help desk!
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Meet Claudine Claudine Bryant Operations Happiness Manager In her words: My main roles is to assist any Ops or Sales team member in completing their job efficiently and effectively. This might include ensuring files are flowing thru our process as quickly and efficiently as possible, acting as liaison, getting questions answered and issues resolved, working with Executive Management to keep informed of issues, trends, resolutions, etc. • This is my life! I’ve been in banking since I was a Senior in High School in 1989 and transitioned into mortgage in 1993. • I’ve done it all! I’ve held roles in origination, processing, closing, Jr. underwriting, and management. What others say about working with Claudine: "I am the listing and selling agent... and just wanted to personally thank you for all that you did to get this loan pushed through and cleared to close as quick and efficiently as you did today... It is refreshing to see a "team player" who helps and cares for us and our clients. I understand you are fondly known as the "Happiness Manager" -- you fit the title well and I thank you for making me, [the loan officer], and my clients happy today”. CORP. NMLS#167441
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Meet Kyle Kyle Doup Operations Happiness Specialist In his words: My job is to be there when you need me. To answer the phone, respond to emails, and get answers – fast. Have a question about a loan scenario? Need to new a condo approved? Can’t figure out how to do something in Encompass? I’m your guy. • I’m experienced. I’ve been in the mortgage industry for five years and in management for three. • I’ve been around! I’ve held roles in servicing, default, processing, and assistant underwriting.
What others say about working with Kyle: “I would like to recognize Kyle Doup on the Operations Support Helpdesk. Kyle is very helpful. Every time I ask something he responds so quickly. If he doesn’t have the answer, he finds out and follows up without fail. Kyle is awesome, thank you!” CORP. NMLS#167441
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Meet Joel Joel Azurin Operations Desktop Support In his words: I’m one of the Encompass administrators and I will help with user management, account creation, log-in profiles, and password resets. • Years experience. I’ve been in the financial industry since 1989. • What I’ve done. I’ve held a variety of roles in IT ranging from IT Manager to desksupport. And I’ve been on the business side, too, as Post QC Manager, Savings Supervisor, and Branch Operations Officer. What others say about working with Joel: Testimonial
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We look forward to working with you! OpsSupport@pmac.com
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