Business Examiner Thompson/Okanagan - December 2016 by Business Examiner Media Group

DECEMBER 2016

» SALMON ARM

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KELOWNA Mike Chisholm of World Financial Group Among Kelowna’s Top 40 Under 40

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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VERNON Engineer Wins Prestigious Professional Award

Penticton Indian Band Honoured at BC Aboriginal Business Awards Latest award caps off a year that saw the Band’s profile as a business player in the Okanagan region rise

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INDEX News Update

TOTA 3 Vernon 4 Hiring Guru

Kelowna 5 Sales 6 Law 8 Salmon Arm

Summerland 12 Movers and Shakers 24 Opinion 26 Green Sheet

OUR 8TH YEAR

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ENTICTON—Penticton I nd i a n B a n d w a s h o noured as a business leader at the 2016 BC Aboriginal Business Awards. The band received the distinction of “Outstanding Business Achievement in the category of CommunityOwned business, two or more entities”. It is not the first time the Penticton Indian Band has been recognized as a business leader in the Okanagan region and beyond. Since the formation of its Penticton Indian Band Development Corporation (PIBDC) in 2007, t he B a nd h a s severa l significant business ventures, reaping the reward of a rising profile.

“It’s been a year of experiencing more recogn ition for the work we’re doi ng creating economic self-sufficiency for our band members,” says Dawn Russell, Communications Coordinator for the Penticton Indian Band. With the recent addition of t h e i r ut i l it y c omp a ny, a n d Skaha Hills, their joint venture residential development corporation, PIBDC now oversees five d i fferent ventu res. T he sand, gravel, and equipment operation company Westhills Aggregate LP, the tourist company Coyote Cruises LP, and the forest resource company SEE PENTICTON INDIAN BAND | PAGE 9

Minister John Rustad presenting the award to Councilor Joseph Pierre

Steve Davidson Wins Business Person Of The Year Award Kamloops Chamber Of Commerce Accolade Presented At Gala Event BY DAVID HOLMES

A M LOOPS – At a special ceremony held in late October Steve Davidson, the owner and Dealer Principal for Kamloops Ford Lincoln and Kamloops Kia, was presented with the Kamloops Chamber of Commerce’s top award: Business Person of the Year. T he award was sponsored by Excel Personnel Inc., with the company’s Chief Executive Officer (CEO) Karen Watt presenting the honor at sold out ceremony held at the Coast K a m loops

Conference Centre. “I was actually surprised to win the award but I think a lot of the reason I did was because of the business itself and its impact on the community,” Davidson explained. “We had moved K a m loops Ford into a brand new facility, rebuilt and moved Kamloops Kia into a brand new facility – and all within the last couple of years. In addition to that we do quite a bit of community work on an ongoing basis, so from a car dealership point of I think we donate far and away the most

money to local charities.” In the past year alone the two dea lersh ips h ave presented more than $100,000 to various local charitable organizations. The dealerships have committed to presenting a percentage of the profit of every vehicle they collectively sell to some worthwhile group. The company has established a formal f u nd where t he t ra n sfer red monies are stored prior to being distributed to the community. T h e c omp a ny h a s fe w restrictions on the organizations supported, other than the work

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done by the groups must be carried out within the Kamloops region. The dealerships have deliberately not made presentations to major charitable entities such as the United Way or the Canadian Cancer Society, but instead have targeted smaller, less well supported groups such as the BC SPCA, the Kamloops Interior Summer School of Music and others. “This year we went to make a cheque presentation at the School’s final season wrap up SEE KAMLOOPS CHAMBER | PAGE 21

2 OKANAGAN U-Haul Opens CompanyOwned Stores Across Region Residents of Kamloops and West Kelowna now have access to new U-Haul Moving & Storage locations. U-Haul Moving & Storage of Kamloops North Shore at 690 Kingston Ave. offers truck and trailer rentals, moving supplies and other services. Renovations to the four-acre property near the Halston Bridge will continue over the next year with the addition of: 699 indoor climate-controlled self-storage units; 28 covered RV and vehicle storage spots; 2,300 square feet of outdoor self-storage units; U-Box portable mov i ng a nd self-storage containers; towing equipment and professional hitch installation; and propane. U-H au l Mov i ng & Storage of West Kelow na at 3571 Old Okanagan Road offers truck and trailer rentals, moving supplies, towing equipment and professional hitch installation, U-Box portable moving and self-storage containers, and more. W hen renovations are done in 2017, there will be more than 1,000 i ndo or cl i m ate-controlled self-storage units. The 110,000-square-foot building will incorporate all of U-Haul Company’s state-of-the-art security features. While waiting for the permanent self-storage units to be constructed, customers can use U-Box containers as temporary self-storage units. The acquisitions of the facilities was driven by U-Haul Company’s Corporate Sustainability initiatives: U-Haul® supports infill developments to help local communities lower their carbon footprint. Their adaptive reuse of existing buildings reduces the amount of energy and resources required for new-construction materials and helps cities reduce their unwanted inventory of unused buildings. U-Haul intends to hire locally as services expand, and hopes to employ at least 20 full- and part-time Team Members once the stores are fully operational.

KELOWNA YLW Master Plan guides the way to 2045 T h e f i n a l K elow n a I nte rnational Airport (YLW) Master Plan 2045 has been approved and adopted by Kelowna City Council. In March 2015, YLW engaged SNC-Lavalin and its consultants to update the existing Master Plan 2025. The integrated team developed the new Master Plan 2045 in support of YLW’s vision to become the best mid-sized airport in North America.

NEWS UPDATE “YLW is an important asset for the City of Kelowna and the entire Okanagan Valley,” said Airport Director, Sam Samaddar. “We need to plan ahead to ensure the future of YLW for upcoming generations.” The YLW Master Plan 2045 is a critical airport planning document that will help guide YLW’s development to the year 2045. It will also provide guidance to the aviation and land use planning component of the City’s 2030 Official Community Plan. Master Plan 2045 describes the ideal development options, facilities and systems needed to meet YLW’s strategic objectives and forecasted levels of passenger and aircraft traffic over the next thirty years. The plan provides detailed analysis and recommendations in eight different areas: air traffic forecasts, the airside system, the air terminal building, access and parking, operations and support, commercial development, utilities and land use planning. “One key objective of YLW’s Master Plan 2045 was to encompass input from the communities and stakeholders served by YLW and to ensure this input is reflected in the development of the plan and the airport,” said Samaddar. “To accomplish this, the team held over 45 stakeholder meetings and open houses, completed print and online engagement and collected over 300 completed feedback surveys.” Nine priorities were identified through these public consultations: More direct flights and flights overseas; Greater parking, shuttle and accessibility; Add itiona l publ ic tra nsit to and from YLW; Outdoor signage and lighting enhancements; Improved arrivals area and expanded baggage carousels; Enhanced community greenspaces and noise protection; Greater food and beverage choices inside the terminal; Faster security screening; and Low service fees. For more information, visit ylw.kelowna.ca.

VERNON OK College Receives $6.21M Investment from Feds + Province The Vernon campus of Okanagan College will be receiving a new trades training centre thanks to a recently announced $6.21 million investment from both the Provincial and Federal governments. The funding will support the constr uction of a new 1,250 square-metre (13,450 squarefoot) Trades Training Centre, which will address a shortage of available trades training shops in the region by prov id ing a purpose-built space at the Okanagan College Vernon campus. The new building will include multipurpose trades shops and supporting space, a dedicated weld ing shop and mu lti-use

trade space for the electrical, carpentry, plumbing and pipefitting programs, as well as Aboriginal and Women in Trades Training programs. It will also provide on-campus training capacity for approximately 150 trades students, compared to the existing offsite leased trades facility that supports approximately 108 students per year. Federal-provincial funding for this project includes: • $2.66 million from the Government of Canada; and • $2.88 million from the Province of British Columbia. • Okanagan College will cont r i b ute $670,0 0 0 to t h e project. Construction is expected to get underway shortly with completion by spring 2018. The new building will be built to LEED Gold certification and construction is expected to create 25 direct and 13 indirect jobs for the region. With four campuses throughout BC, Okanagan College enrols over 20,000 students annually and offers a wide range of programs including trades training, technical certifications, university transfer courses, diploma and degree programs.

KELOWNA City Council Green Lights ‘Granite’ Acorn Communities has got a g reen l ig ht f rom Kelow n a Council on the city’s latest development, Granite at McKinley Beach, paving the way for construction of panoramic lake view townhomes and condominiums above the waterfront on Okanagan Lake. T he Gra n ite i s pa r t of t he unique waterfront community at McKinley Beach, said Greg Bird, who is developi ng the multi-family site. The 2.1-hectare evaluated parcel stretches 60 feet above a kilometre of undisturbed beach within the Kelowna city limits and will feature both condominiums and townhomes. The homes at Granite at McK i n ley of fer v iew s of Ok anagan Lake with a panoramic 180-degree view of the water. The building finishes and colors draw from the natural setting with gracious outdoor living space and large rooftop terraces and common area. T he first building will feature 64 units in a two-building complex. These lake view homes range in size from 1,100 to 2,000 sq. ft. and are offered for $370,000 to one million. Sales are already underway for the 18 townhomes. The nine, side-by-side homes each offer two-level balconies to enjoy the view from the waterside, and easy drive-in access from the street side. Floor plans range from 2,000 to 3,000 sq. ft. and

DECEMBER 2016

are priced from $730,000 to $795,000. Located just north of K nox Mountain Park in Kelowna, the waterfront community strikes the balance between easy access to city amenities and a serene location that feels hidden away. The Granite plans to offer residents boat and watersports rentals from its five dedicated slips in the 96-slip marina. A beach f ront clubhouse is under development and a 16-hectare vineyard offering wine tastings is slated for the development’s north hillside. Occupancy is for the Granite at McKinley Beach is expected in late 2017.

BC Small Business Welcomes Recommendations to Fix BC’s Tax System The Canadian Federation of Independent Business (CFIB) is cautiously optimistic about recent recommendations made by the BC Commission on Tax Competitiveness. “The Commission’s recommendations ref lect ma ny of the key points we made to the Commission and are an excellent start to reforming the broken BC PST and other issues in the provincial tax system”, said Richard Truscott, Vice-President of BC and Alberta. “We would like to thank the Commission for its work in laying out the groundwork on how to improve the tax environment in BC. Fully implemented, these tax reforms would help many small businesses.” The Commission’s focus on the PST is critical, as it is one of the most debilitating taxes for small business owners. Twothirds of entrepreneurs say they were negatively impacted by the transition back to the PST, while only ten per cent experienced a positive impact. The key recommendation – to remove PST on business inputs of machinery, equipment, and software – will remove one of the biggest issues in the current system. Earlier this year CFIB presented this very recommendation to the Commission, as 85 per cent of small business owners consider removing the PST from machinery and equipment a high priority for the provincial government. “T his is an important first step,” notes Truscott. “However, the Commission rightly points out that a longer-term solution, like a made-in-BC value-added tax, will still be needed.” Now that the government has received the Commission’s recommendations, CFIB encourages the government to table a plan to implement them. “We now have a game plan, with both tax expert and small business support,” concludes Truscott.

“Now it’s time for the government to show real commitment by qu ickly adopti ng today’s recommendations.”

KELOWNA Tourism Kelowna Plans New Downtown Visitor Centre Tourism Kelowna has applied to the City of Kelowna for rezoning to build a new visitor centre downtown on a small C i t y-o w n e d p a rk i n g l o t a t Queensway and Mill Street, a parking lot that is slated to be closed as part of the new hotel project. It would lease this land from the City for this public amenity. The proposal is different from the one Tourism Kelowna announced earlier this year. T he proposal no longer includes office space. The Visitor Centre will be entirely dedicated to serving visitors and the citizens of Kelowna. The result is a building that is 3,000 square feet, 40 per cent smaller than the original proposal without sacrificing services to the public. “We were able to find new office space to rent at a cost saving that allows us to stay within our overall budget,” says Tourism Kelowna CEO Nancy Cameron. “The visitor centre construction cost drops from $3.5 million to $2.8 million as a result. Tourism Kelowna is responsible for raising or borrowing the entire amount to build the centre.” The building will be set back from the water’s edge allowing for the expansion of the waterfront area between Stuart Park and Kerry Park with new, landscaped public space to more than twice the width (15 metres) of the one in front of the Yacht Club (7 metres). The new visitor centre would replace the current centre located on Harvey Avenue, which continues to see declining usage due to a shift in visitor behaviour seen across North America. In comparably sized communities, 78 per cent of North American visitor centres have moved off highways and into high volume pedestrian areas in order to dramatically increase the number of visitors that they can influence to see and do more, which in turn results in additional spending at local businesses. Visitor centres provide a human touch to travellers coming to a new place. By providing ideas for vacation activities and attractions, visitor centres boost enjoyment levels and encourage longer stays and future trips. Over time, increased spending by visitors creates more jobs and higher tax revenues. This visitor centre will also serve residents and support Kelowna’s cultural community, as it will sell local artisan products and tickets for local cultural events and entertainment.

TOTA

DECEMBER 2016

‘WONDER OF WINTER’ PROGRAM LOOKS TO PROMOTE REGION AS A FOUR-SEASON DESTINATION

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

ith December fast approach i ng, the p ro m i s e o f w i n te r fi l ls the a i r. T he mou nta i ns a re ge t t i n g re a d y to o p e n ; holiday music has started to play, a nd t hose long, su n ny Okanagan days seem like forever ago. Often regarded as a su m mer pa rad i se, Route 97 looks to build recognition of t he reg ion a s a w i nter d e st i n at ion t h rou g h t hei r new Wonder of Winter program. Route 97, the consumer-facing platform designed by the Thompson Okanagan Tourism Association (TOTA) i n conjunction with the North-Central Econom ic Development

Route 97 is the longest continuous north-south highway in North America, starting at the junction with Interstate 5 in Weed, California, stretching all the way up to Mile Zero of the Alaska Highway in Dawson Creek, British Columbia PHOTO CREDIT: TOTA

District ( NC W E DD), wa s lau nched i n Ju ne as a crossborder tourism partnership. T he website is a n on l i ne re sou rce for t r ip pl a n n i n g, p rov id i n g k e y i n fo r m a t io n to travel lers th rough a n enh a nc e d p or t a l . B y of fe r i n g va luable tools a nd adv ice i n o n e c e n t r a l h u b, R o u t e 9 7

connects potential travellers directly with local businesses, organizations, and communities within the region. As the cold weather arrives, the focus will shift to showc a si n g t he a re a a s a w i nter d e s t i n a t i o n a n d m a rk s t h e start of a four-season vision for Route 97. A web expansion

i ncludes seasona l content highlighting winter activities, signature w inter events, ski hills & mountain resorts, and suggested travel itineraries. Pivoting around road trips, this seasonal build-out will be supplemented by blog content, a robust social media presence, a winter contest, and a targeted

Google Adwords campaign. By driving traffic to the site a nd i nteg rat i n g i n novat ive digital and social media advancements, Route 97 opens u p u n i q u e a d v e r t i s i n g o pportunities for local marketing partners to get involved. By creating a comprehensive d i g it a l fo ot pr i nt, R oute 97 look s to emerge a s a recognizable brand and four-season destination resource for potential visitors to the region. Route 97 is the longest continuous north-south highway i n Nor t h A mer ic a, sta r t i ng at t he ju nc t ion w it h I nterstate 5 i n Weed, Ca l i forn ia, stretch i ng a l l the way up to Mile Zero of the Alaska Highway in Dawson Creek, British Columbia. T he joi nt ventu re was crea te d i n a n e n d e a vo r to a dvance tourism in the Interior Cascades, a section of the h ighway ex tend i ng from We n a t c h e e , WA t o C a c h e C re e k , B C, a n d to p rom o te travel on this paramount Canada-United States corridor. Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at ceo@totabc.com.

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DECEMBER 2016

PRODUCTIVITY SHOULD BE A PRIORITY FOR SMALL BUSINESS

VERNON DAN ROGERS

ow productive is Canad ia n busi ness? It’s a good question and while the answer can vary depending on where you are in the country and what sector you are in, generally speaking Canadian small businesses are lagging a bit behind other countries. That stark reality was front and centre as the Greater Vernon Chamber recently played host to BDC’s Chief Economist Pierre Cléroux. He was in the Okanagan city to talk about productivity and the need for Canadian companies to keep pace with other countries that are leading the way when it comes to productivity. “Against the world, Canada has a ways to go to catch up against productive nations like Germany, France and the U.K.,” says

Cléroux. “While 90 per cent of Canadians are online, 50 per cent of Canadians are buying goods online and 92 per cent of millennials are buying items on their Smartphones, the reality on the other side is that only 15 per cent of small businesses in Canada are selling online and only 40 per cent of small to mid-size businesses have a website.” Cléroux introduced a new tool that BDC has launched that that will help small businesses measure their productivity against similar businesses and ultimately map out a strategy to improve. You can learn more about the tool online through www.bdc.ca. Cleroux also used the opportunity to note that the province’s economy is doing fairly well with BC’s economic growth in 2016 estimated to be 2.8 per cent. “This is the highest economic growth in the country,” says Cléroux who added “that growth has helped to create 55,000 new jobs in the last 12 months, also the highest rate in Canada. For the third year in a row, it’s the best in the country.” ••• In other news, the cost of housing gets a lot of media attention in Canada’s major centres such as Vancouver, Toronto and 3 Montreal but it isn’t just a201big city issue. Accessing affordable B

BDC s Ch ef Econom st P erre C éroux was n Vernon to ta k about product v ty and the need for Canad an compan es to keep pace w th other countr es when t comes to product v ty PHO O CRED

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Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at manager@vernonchamber.ca.

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YOUR SOURCE OF LOCAL BUSINESS NEWS

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for non-market housing to help the homeless and those at risk. Those are valid points but just as important as getting help from the Feds or province, is getting local governments to examine their role in contributing to the rising cost of housing. Local decisions around zoning, development cost charges, service and planning fees are also

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housing is becoming as big an 1 as it is in issue in the Okanagan eB ag Vancouver p the lower mainland or – dS B1 to be an aR Island. ThereaWappears ge t B paubetween ke e c – ever-increasing gap the R S B illing VI F Rd c aa at ini W averageWdprice of home and what a et l cly o eB ck g a u R R c n B i the daverage afford. C lli VI family can Fi ed ndustr inic R at Co cl is muction i al the Wd answer is tot blame Re The easy o r y ec onstnot ichavCR governmentojfor federal d str d u e r c R p the s m n ind d t Co a national an s l e o n i i i ing housing strategy s t e R I t er ew women ojec onstruc uv or not money ’ n fin cokicking or enough pr he c an ndis Se

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VERNON CHAMBER O COMMERCE

contributing to rising costs that in the end are born by the homeowner. It is in that spirit that the Greater Vernon Chamber of Commerce earlier this year raised the red flag with City Council in Vernon calling for a review of regulations and procedures that are contributing to the cost of housing and leaving many young families taking on greater debt in order to own their own home. Vernon Council was receptive to the discussing the issue and agreed to participate in a forum hosted by the chamber that provided an opportunity for industry reps to meet face to face with both administration and members of council. Attendees were able to have frank conversations around what can be done to reduce red tape and streamline regulations at the local level while ensuring community expectations are met. The chamber was pleased to be able to facilitate the meeting and is hopeful that the discussions will result in tangible improvements in processes so that the city continues to be seen as being open for business and able to attract new investment.

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pet t on fa ng down on the ob and prov d ng poor serv ce sn t t tempt ng to want to te I everyone on your prospect st? Most sa es and customer serv ce peop e agree that T you don t knock R your compet T t on but some how R sa es and customer serv ce peop e keep do ng t and even get dragged nto t by the unsat sf ed customer We a know that Mud S ng ng s not a profess ona th ng to do a nd here s an even more mportant sa es reason not W do a to a n t When l d p pm you start yo w en an velo al e Acomumtio gy k S g de spit n vol k tng ta negat e yo i o ho ve y about e t d b l l re traWn en i arli a u V T i s rC B r s e e l you r c omp et Rtors t he n r c o ee olo sim ts a as r i r e t c F s P er in gr quismolos rrti poin p e c t m m e d ate y mm ley ld pro se d ne 44 Co ang nfiet praeserat dBoa7n07 x 1x 2” ” L ow di tisstarts to s th nk about ther 9.8 int r m s a bT agni

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deta s of h s d ssat sfact on w th the compet t on Th s a ows the prospect or c ent to ref ect on the compet t on s weaknesses but more mportant t w te you what the r expectat ons are of you Lucy G ennon spec a zes n cus omer serv ce ra n ng and recru men and h r ng She can be reached a 866 645 2047 or ucyg@h reguru com www h reguru ca

KELOWNA

DECEMBER 2016

REGIONAL BUSINESS LEADERS HIGHLIGHT SECTOR’S HIGHS AND LOWS

KELOWNA CAROLINE GROVER

ecember already! The Kelowna Chamber of Commerce has had a busy fall, with 47 new members joining between September 1st and November 21st. Along with our other 1,350 members, it certainly keeps all our staff hopping. On top of that, lots of events – our schedule will slow slightly after midDecember, as we all get ready for a holiday breather. In January, we’re excited about our partnership with the Conference Board of Canada, co-hosting a half-day seminar on Thursday January 26 at the Coast Capri. T he subject: Economic Outlook and Analysis – Kelowna’s Business & Food Sector, by the Deputy Chief Economist, The Conference Board of Canada, Pedro Antunes. As well, we are hosting an interactive panel “Women in Wine” at the Kelowna Yacht Club on Tuesday January 24, moderated by wine maven John Shreiner. On the panel are three exceptional women, deeply involved in the wine business in professional capacities, and who will bring us fascinating insights from their careers. Plus, KYC’s outstanding lunch, served “family-style” will be followed by an optional wine tasting of product from the three wineries taking part. December also sees our yearend; renewals for many of our members and a start to our Board nomination and voting process for our March AGM (when we’ll welcome Brad Bennett, Chair of BC Hydro as our keynote speaker). On January 25, we’re inviting our members and non-members to join us at Silver Star for a ski day – lots of great activities, skiing, and some aprés-ski warmers. Click on our Chamber web events for all the details. Now to the nitty-gritty: we asked some of our industry-leading members to take a look back at 2016 and cast an eye ahead to 2017 for us, as a year-end wrap up. We’ve included some of their comments and visuals here, and will run the balance in the January Business Examiner. We’re grateful to read so much good business news. Enjoy your winter break! Caroline Grover is the CEO of Kelowna Chamber of Commerce. To find out more information about the organization please visit www. kelownachamber.org.

Vascular surgical procedure underway in the Hybrid Operating Room at KGH – the most advanced surgical suite of its kind in Canada

NOT-FOR-PROFIT

“At the KGH Foundation our favourite saying is “giving changes everything”. And indeed, over the past year countless l ives have been saved by the critica l equ ipment and services provided through gifts from donors at KGH. Community pride is alive and well in Kelowna, and year over year the demonstration of this spirit grows through philanthropy. Over the com i ng yea r we see the community coming together as never before on some critical projects that will change t h e fa c e of K elow n a . T hese projects will be fundamental in making Kelowna a better place for our friends, our families and ourselves to live, and our community pride will be vital in making these changes possible.” DOUG RANKMORE CEO, KGH FOUNDATION

WINERIES/ TOURISM

“Simply a great year w ith strong g row th i n to u r i s m n u m b e r s . Awareness of the Okanagan as one of the key culinary destinations in Nor th A merica n continues to gain recognition internationally.” TONY STEWART CEO & PROPRIETOR, QUAILS GATE ESTATE WINERY

MANUFACTURING

“2016 has been up and down in the markets we’re in. Next year looks like it will be a bit better, especially in forestry, Class 8 truck business, and the Oi l a nd Gas i ndustr y. We’re expecting markets to improve; they were

pretty flat this year. Yes, there’s uncertainty right now in the US, but we’re planning that 2017 will be a better year for us.” STEVE MCKAY PRESIDENT, NORTHSIDE INDUSTRIES

RETAIL

“Now in its 10th year, Enterprise Flower Studio saw continued growth i n 2 0 1 6 , a d d i n g a nother member of staff to its team. Increased investment in technology, improved product sou rci ng, a nd g reater efficiencies have led to a boost in sales to both commercial organizat ions a nd residences. Enterprise Flower Studio is able to deal with largescale events, notably the Royal visit in September. We a nticipate f u rther g row th i n 2017 due to increased population in and around Kelowna, and more businesses appreciating how incorporating flowers brings both flair and value.”

SAFETY

“Hazmasters Kelowna experienced a healthy g row t h i n 2016. T h i s grow th is contributed to by the strong housing market, re-development and infrastructure in our surrounding area. The branch moved to a business location that added more ex posu re of ou r products and demands for these products. The abatement, disaster, safety and training classes have been strong

with the recognition and awareness that is being exposed in the market. We feel positive going forward into 2017 and expect to develop with the demands of our industry to successfully fulfill our customers’ business requirements.” BRIGITA O’BRIEN BRANCH OPERATIONS MANAGER, HAZMASTERS KELOWNA

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“Locally RJC has enjoyed a successf u l 2016, including great relationships with our clients and a growing team. T he yea r a head look s positive, and we’re excited to continue providing our clients creative thinking and practical results.” MICHAEL BLACKMAN BASC, P.ENG., LEED® AP BD+C, FEC REGIONAL MANAGER /ASSOCIATE READ JONES CHRISTOFFERSEN LTD., ENGINEERS

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Professionally managed building with updated common areas. Professional and medical offices set up and ready to move in or to design your own space. Lease rate $12 - $14/sq plus operating costs Tenant incentives available.

SALES

DECEMBER 2016

CHALLENGE VS. OUTCOME

SALES JOHN GLENNON

eth is a new sales hire at TaskFlow, an enterprise software firm specializing in customdesigned project management applications. The company targets Fortune 1000 workspaces. She has been making prospecting calls for about two weeks, and her numbers so far are abysmal. So far, she hasn’t scheduled a single appointment. She’s been using the “standard” prospecting script handed to her during her onboarding process, a script that instructs her to ask the person she’s calling the following question: “Are you interested in improving order acquisition and delivery schedules?” By this point, Beth has asked that question hundreds of times. People rarely answer “yes,” and when they do, the script she’s following doesn’t seem to lead to a discussion that results in an appointment. Instead, it asks her to deliver a sales pitch. She’s reached the point where she not only dreads

posing the question – she dreads dialing the phone to talk to new people. The appointment drought Beth is experiencing isn’t entirely her fault. It’s largely a function of the script she’s using. Baked into her “standard” script is a common selling misconception: the idea that prospects are as eager as we are to talk about the business challenge we think is most relevant to their world. Actually, they are much more likely to engage meaningfully in a conversation about the outcome we can help bring about. What’s the Outcome? For most prospects, facing challenges (solving their problems or achieving their goals) is only a means to an end—realizing an outcome. It’s the desire for that positive outcome that provides the incentive necessary to face the challenge in the first place. It’s the desire for that positive outcome that drives all the behaviors associated with meeting that challenge, including the purchasing of necessary products and services. Because the prospect’s desired outcome is such a powerful motivating force, it should be considered a critical component of an effective prospecting discussion. Beth’s prospecti ng effor ts would be more productive if she put her script aside, took a break from calling, and analyzed the

value her company actually delivers – from the point of view of its most loyal customers. If she did that, she’d learn that the project managers who already use her company’s software tend to describe their positive experience with TaskFlow as follows: “By automating and coordinating order acquisition and delivery schedules with TaskFlow’s customized solution, I am able to complete projects on time and under budget.” Automating and coordinating order acquisition and delivery schedules is the challenge these project managers face … but completing projects on time and under budget is the outcome they’re after. Beth’s discussions need to address not only the challenge, but also the outcome her ideal customers are most likely to desire. As of now, there’s no mention of that outcome at all in her script! Premature Presentation Syndrome Another problem with Beth’s script is that it is structured around making a mini-presentation over the phone, rather than allowing her to ask questions. This calling script design is consistent with a widespread “worst practice” that afflicts salespeople in many industries. All too often, when salespeople hear a prospect say, “I need X…” or “We’re trying to achieve Y,” they go into “sell” or “presentation”

mode. They begin discussing their products that accomplish X or their services that enable prospects to achieve Y … without first identifying the ultimate outcome the prospect is after. So: If a prospect states something like, “I need X,” rather than begin a discussion about Beth’s products or services related to X, we might want to ask the following questions in order to identify the outcome: • Suppose you had X, what would that enable you to do? • What would that mean to the company? • What would that mean to you? Once you understand the challenge-outcome connection, you can position your product or service as the effective means of facing the challenge … and achieving the desired outcome. If Beth were to structure her prospecting calls around both components – the challenge of coordinating schedules and the outcome of bringing projects in on time and under budget – she’d have better prospecting conversations. And she’d schedule more appointments. The Bottom Line To improve your prospecting efficiency, make sure your discussions focus on the outcome, not just the challenge. In order to do this, you must take the time to understand

what your own ideal prospects hope to accomplish by working with you. Specifically, you must ask yourself: By successfully facing their challenges, what outcomes do my ideal prospects achieve? How does my product or service help prospects face their challenges and obtain those outcomes? What are the biggest obstacles— real and perceived—preventing them from successfully facing those challenges? The key to creating an effective prospecting approach is to first understand who your ideal prospects are—the challenges they face, the outcomes they desire, and the potential roadblocks they face. You must then be ready to ask questions that help the prospect enter a meaningful, peer-to-peer discussion with you about the ways your product or service might be able to address those issues. If you do that, your prospecting ratios will improve, and you’ll schedule more appointments. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler. com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

Planning For Success Means Planning For Succession You’ve put in a lot of effort to grow your business from start up to success story. But what happens when you step aside? Succession planning is a critical part of the future success for any business. However, daily operational demands can make it difficult to find time to sit down and engage in a thorough planning process. In fact, more than 50% of business owners admit they have no formal transition plan in place. That’s where Geoff McIntyre can help. Geoff will work closely with you to develop an ExitSMART™ plan to take care of your family, employees and stakeholders while protecting your legacy. For more information on ExitSMART™, visit mnp.ca/en/succession-planning or contact Geoff McIntyre, CPA, CA at 250.979.2574 or geoff.mcintyre@mnp.ca

DECEMBER 2016

Mike Chisholm Among Kelowna Chamber of Commerce’s Top 40 Under 40 The Costco and World Financial Group marketing professional is honoured by the distinction but prefers to shine the spotlight on the charitable causes he supports

E L O W N A—Wo r l d F in a n ci a l G ro u p S e n i o r Marketing Director Mike Chisholm was recently named one of the Kelowna Chamber of Commerce’s Top 40 Under 40. The BDO sponsored program honours “individuals with remarkable accomplishments and those who have had a significant impact on the landscape of the Okanagan”. Chisholm is known for his work with World Financial Group, as director for the Central Okanagan Crimestoppers, and with Costco’s marketing department. But he has also founded, as he puts it, “the Valley’s most unique fundraiser”, Invasion Championship Wrestling. He and co-founder, Costco Kelowna manager Mike Rizzo, put on wrestling events to raise funds for deserving charities like Mamas for Mamas and the YMCA Strong Kids Program. “If you’re ever at a party and you want to create stunned silence,” laughs Chisholm, “tell everybody you run a wrestling charity

“We have a fierce desire to give back to the communities that helped make us successful. If we make Kelowna a better place, then that will, without a doubt, make our lives better.” Mike Chisholm at the World Financial Group office

Mike Chisholm with wrestler Jimmy “the Mouth of the South” Hart

fundraiser.” In fact, Invasion Championship Wrestling has raised over $100,000 for charities in the past three years. And as much as possible, Chisholm would like to leverage the attention his colourful fundraiser generates to raise funds and awareness for the causes he supports.

It’s easy for Chisholm to see the connection between his work with Costco and World Financial Group and his philanthropy. He respects Costco’s “ideals of giving back” and through World Financial Group, he helps families realize their financial dreams, tackling problems like debt. “Certainly, learning to manage

Chisholm first connected with World Financial Group, a business that provides middle markets with financial tools normally reserved for wealthier investors, as a client in 2001. He signed on as a marketer after his “life was changed” by WFG, and he and his wife currently manage seventeen other agents.

MIKE CHISHOLM SENIOR MARKETING DIRECTOR, WORLD FINANCIAL GROUP

money involves accessing tools and strategies, which is what World Financial Group provides to families,” he says. “But at the end of the day, it’s about changing your mentality about money. You have to let money flow.” kelownainvasion.com

Better buildings matter

30274

Congratulations to all the nominees and winners in the Eighth Annual Southern Interior Construction Association (SICA) Commercial Building Awards. The quality of entries illustrates the commitment of the design, engineering and construction communities to creating a built environment that respects people, the environment, and the beautiful region where we live. Thanks to SICA for caring enough to celebrate all that is best in commercial building!

Okanagan College’s Trades Complex at the Kelowna campus. Winner of Best Overall Entry and Best Community Institutional at the 2016 SICA Commercial Building Awards.

LAW

DECEMBER 2016

MYTHS THAT DRIVE IP LAWYERS CRAZY It is possible to obtain a patent for an invention but to be unable to work the patent without the permission of the owner of a patent for some underlying technology

LAW

Intellectual property issues

l ients of ten have m isconceptions about patents and trademarks. For example, a client contacted me the other day and asked that I make every effort to expedite his patent application. He wanted it granted as soon as possible, and pressed me for a best-case scenario about how quickly I could obtain his patent. The client was frantic because a competitor was threatening to sue him for infringement of a patent the competitor had obtained. The client thought that obtaining a patent would make him safe from the threatened legal action. Unfortunately, it is a myth that your patent will save you from being sued by a competitor. You can obtain a patent and still be sued for infringing a patent owned by a competitor. For example, it is possible to obtain a patent for an improvement to an existing product or method, if the improvement is new and unobvious. However, if the improvement relates to something that is patented, and if in order to use the improvement it is necessary to use the

Michael Cooper and Doug Thompson of ThompsonCooper LLP subject matter of the original patent, then use of the improvement would infringe the original patent unless the owner of the original patent gave permission for such use. Thus, it is possible to obtain a patent for an invention but to be unable to work the patent without the permission of the owner of a patent for some underlying technology. When there is an allegation of patent infringement, you must either negotiate your way out of the problem (perhaps by crosslicensing) or “design around” the problem. Fortunately for my client, the client’s product is in the early stage of development

and the allegation of infringement came up at the first tradeshow where the product was displayed. T he client is now considering what changes can be made to the product to avoid the competitor’s patent. If the “design around” attempt is not successful or will take too long, the client has patents on some other technologies that can be used as bargaining chips in a negotiation. T hat sa me d ay, one of ou r Trademark Agents, Laura Duckett, came into my office to discuss two Trademarks a client had asked us to apply for two years previously. The Trademarks had

been allowed by the Trademark Office. The problem was that, in the intervening period, the client had changed the Trademarks. With respect to one of the T radem a rks, t he cl ient h ad asked us to apply for a Trademark

OKANAGAN

consisting of two words. However, he had dropped one of the words and was now using a single word. To make matters worse, the single word was a “generic” term for the product that we will be unable to register. With respect to another of the Trademarks, the client had also asked us to apply for a Trademark consisting of two words. However, in the intervening period, he had made a substitution replacing one of the words with another word he liked better. Unfortunately, (or fortunately depending upon your point of view), the Trademark Office grants you protection for the Trademark you apply for. It is a myth that the Trademark office will accommodate changes should your Trademark “evolve”. If you make material changes to your Trademark, you have to start the Trademark registration process all over again. When you get involved with Intellectual Property issues, instead of relying upon myths communicated to you by well meaning friends, seek the assistance of a Registered Patent Agent or Registered Trademark Agent in your area. A list of licensed agents is maintained on the Canadian Intellectual Property Office website at cipo.gc.ca.

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SALMON ARM/OFF THE COVER

DECEMBER 2016

MAYOR NANCY COOPER TO SPEAK AT 2ND ANNUAL “ADDRESS TO THE CITY”

SALMON ARM CORRYN GRAYSTON

rent Sismey Inc. is excited to announce their relocation to #2, 480 Harbourfront Drive NE – same side of the tracks and two blocks east with plenty of parking on-site and easy accessibility for our clients. Trent and his team look forward to seeing everyone at their new location! For more information on the variety of professional services provided by Trent and his team of accounting specialists visit www. trentsismeyinc.ca ••• Con g rat u l at ion s to Ron & Heather Stanton at ProActive Fitness who a re celebrati ng 10 yea rs of busi ness i n Sa lmon A rm. ProActive Fitness continues their focus on specialized fitness programs for t he 50+ cl ientele – cre ated

and supported by their highly qu a l i f ied i nst r uctors. T hey are looking forward to offering new programs including Cardiac Exercise and an Advanced Osteofit/ Weights programs. To learn more visit www.proactivefitness.ca. ••• Each holiday season brings traditions, and a Salmon Arm favourite is the annual CP Rail Holiday Train. Each December, the train rolls in and gathers donations for local food banks wh i le a lso enter ta i n i ng t he community. This years’ Holiday Train is on December 14, 2016 at 7:45 p.m. at the Lordco gravel parking lot located at 51 Lakeshore Drive N.E. Dallas Smith and the Odds are the 2016 key performers. ••• Dow ntow n Sa l mon A r m is gearing up for a new event on December 22, 2016 – a Winter Solstice Bonfire! From 4 – 7 pm on there will be a hotdog and marshmallow roast, carolers, hot chocolate and apple cider, roasted chestnuts and a visit by Santa himself! With late night shopping and all the downtown festivities you don’t want to miss this enchanting new event!

OKANAGAN WOMEN IN BUSINESS Charlene Silvester

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••• T he Cha mber is pleased to have Mayor Nancy Cooper as our guest speaker for the January 18, 2017 Chamber Membership Luncheon. This incredibly popu lar lu ncheon is the 2nd annual “Address to the City” for Mayor Cooper. Please join us for this informal yet highly informative presentation on the vision for Salmon Arm and the f utu re. T h is is a l i m ited s e a t i n g e ve n t – R S V P s a re mandatory. Contact admin@

778-476-5833 Ext 501 www.strutherstech.com

Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca

CONTINUED FROM PAGE 1

Sn’pink’tn Forestry LP round out the PIBDC’s decided multifaceted portfolio. “Ou r Ska ha H i l ls development is exceeding all expectat ion s,” s ay s R u ssel l . “ It’s been a n a m a zi ng adventu re getting our partners working together for thei r col lective benefit.” According to Russell, the road to these successful developments has been paved by consultation—and plenty of it. The PIBDC was created as a result of a three-year comprehensive planning process whereby band leaders sought input from all members. Leaders wanted to know how members wa nted to develop t h e i r re s o u rc e s a n d w h e re they saw the best opportunities for employment aligning with their traditional values. “We needed the support of the community. If you don’t have that—,” Russell laughs, “it gets kind of awkward.” Following this planning process, the band involved consultants and professionals who helped them create the synergistic business strategy the PIBDC is known for. The first big windfall for band members came when they experienced the benefits of their new taxation status.

Penticton Band Council Member Kevin Gabriel

“We take pride in the way we’ve planned and executed a multifaceted business strategy that the band as a whole supports.” DAWN RUSSELL COMMUNICATIONS COORDINATOR, PENTICTON INDIAN BAND

And the benefits keep coming. With the band opening up new “Locatee Lands” (belonging to individual band member land holders) on the west side of the

N Electrical Engineering Consulting Services ---Project and Construction Management ---Energy Management Consulting

sachamber.bc.ca The Salmon Arm Chamber of Commerce would like to extend our warmest wishes for a safe and happy holiday season. We look forward to a healthy and prosperous 2017.

PENTICTON INDIAN BAND

S W E

marcie.cochrane@strutherstech.com

www.vernonnotary.com

••• Christmas shopping is easy when you v isit the wonderful variety of stores in Salmon Arm. From Piccadilly Mall to Centenoka Park Mall and into our downtown, you can easily fill your entire Christmas gift giving needs while taking in the delights of the Christmas season. Contact the Chamber at 250.832.5440 for more details on the fabulous events happening throughout the Christmas season.

Okanagan River, business opportunities for band members and industry partners will continue to grow. T he band faces challenges, including occasionally arduous dealings with legislative bodies. “For example, we’ll do an environmental assessment a nd t he Ca n a d i a n W i ld l i fe Federation will do their own and we have to undergo a long process of determining which assessment is more valid,” says Russell. “But we keep i mprov i ng communication with legislative bodies and other partners, and it gives us the confidence to continue moving forward.” www.pibdc.ca

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DECEMBER 2016

LONG STANDING VANCOUVER ISLAND COMPANY EXPANDS INTO OKANAGAN The emerging culinary and wine industry in the Okanagan Valley helped motivate move into region

ELOWNA – Oughtred Coffee and Tea has been supplying offices, restaurants and hotels on Vancouver Island with high quality, fresh roasted coffee blends, espresso and specialty teas for more than forty years. Recently, it expanded operations into the Okanagan with an office and distribution facility in the City of Kelowna. “Our team is strong on the Lower Mainland and on the Island,” said John Oughtred Jr., owner. “With the emerging culinary and wine markets in the Okanagan it felt like a good move.” Oughtred, who with his brother Michael are the second generation to own the company, also relocated to the city. “It’s exciting expanding the company brand into a new market. With the new distribution centre in Kelowna, we now have the necessary infrastructure to support a diverse range of customers from all across Western Canada.” The Oughtred family has a long history that started on Vancouver Island, with the brother’s great-great-grandfather owning a wholesale company that is still family owned and run by the brothers cousins. In 1973, John Oughtred Sr., purchased a coffee company from the Hudson Bay Company under the EZE Brew name. At that time, it boasted a total of six customers, all on Vancouver Island. When he met his new customers, there were only three that were interested in coffee service. Undaunted Oughtred renamed the company and grew it these very humble beginnings to a highly successful business. Today, with a newly built head office in Victoria, the Kelowna centre and its Carbon Neutral Roasting Works in Delta, the

In 2009, Oughtred began the process to becoming carbon neutral and since then has won several EcoStar awards for its efforts CREDIT:OUGHTRED COFFEE AND TEA

Michael and John Oughtred felt the companies infrastructure supported expansion into the Okanagan market CREDIT:OUGHTRED COFFEE AND TEA

“With our roasting facility on the Lower Mainland we can provide on-demand distribution.” JOHN OUGHTRED OWNER, OUGHTRED COFFEE AND TEA

Oughtred direct trades with small farms, visiting the mills and sampling the different lots of coffee bean brothers continue to build the company and culture that their dad started more than 40 years ago. Oughtred Jr., said, that he’s been involved with the company since a young age, washing trucks and stocking shelves. “I went off on my own for a bit after graduating from high school but came back in 2001 because dad always provided opportunities for us to learn and grow.” He pointed out that the coffee industry has changed a lot since his dad first bought the company, morphing from supplying union offices to providing restaurants, hotels, offices, bars and pubs with a variety of specialty freshly roasted coffee.

GOURMET FLAVOURINGS A Proud Partner since 1995 with Oughtred Coffee & Tea Congratulations on a successful 15 Years in Okanagan & 43 Years in Business! C.W. Shasky & Associates Ltd.

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Oughtred supports ‘fair traded’ principals where fair wages are paid to workers CREDIT:OUGHTRED COFFEE AND TEA

Congratulations! Oughtred Coffee & Tea on 15 successful years in the Okanagan, and 43 years in business. deloitte.ca

DECEMBER 2016

Michael Oughtred at the cupping table in Costa Rica analyzing coffee to decide which to bring in CREDIT:OUGHTRED COFFEE AND TEA

Oughtred is continually on the search for the best in brewing, roasting and in the people involved in every aspect of coffee production CREDIT:OUGHTRED COFFEE AND TEA

“Coffee doesn’t last long. Once it’s been roasted it has about a 15 to 20-day window. It’s highly perishable. With our roasting facility on the Lower Mainland we can provide on-demand distribution. We’ve spent a lot of time, energy and money on understanding the customer wants and the process from picking to drinking.” Oughtred direct trades with small farms, visiting the mills and sampling the different lots of coffee bean. “I like more of a bright, slow coffee. But we aren’t just looking for flavour; we’re also looking for purity: beans that are void of defect and the coffee’s attributes after processing. Basically, we’re going for the perfect cup of coffee.” He added that coffee can be an intense beverage, and from planting the seed to pouring a brewed cup, there are several ways in which it can be negatively affected. Oughtred, with its extensive experience, minimizes those areas by being actively involved with each step. “We also source certified organic coffee beans which means that every step that bean takes from transportation to manufacturing is free of chemicals.” Over the years, Oughtred has created unique relationships with the growers in Central America, South America and Africa. Using the direct trade model, it is creating economic opportunities for small-scale producers, encouraging more sustainable harvesting practices and improving coffee growing practices, thus raising the standard for coffee production. “We support ‘fairly traded’ principals. This value-added system ensures fair wages are paid to our workers and that any purchases we make are done at premium price.” He added that like wine, coffee has different levels of quality or grades that can be impacted by climate conditions and how the plant is grown. “Many people nowadays want to know where their food and beverages come from. Our clients know we are continually on the search for the best in

brewing, roasting and the people involved in every aspect of coffee production.” One of the most important changes Oughtred has implemented is to create a carbon neutral facility. “With new green initiatives and our own desire to lessen our carbon footprint (CF), we looked at how we could improve our operation. We analyzed our footprint and came up with areas where we cou ld reduce ou r ca rbon emissions.” In 2009, Oughtred began the process to becoming carbon neutral and since then has reduced its total CF by 31 per cent, with a further reduction of 20 per cent by 2017. For example, with natural gas usage from coffee roasting as its main source of emissions, Oughtred invested in high-efficiency roasters that use 76 per cent less natural gas than standard roasters. In 2015, the company was a finalist for the 2015 EcoStar award for Climate Action and w o n a n E c o s t a r Aw a rd fo r M a nu factu r i ng E xcel lence. This honour is awarded to a local manufacturer who is addressing environmental issues in its product and operations. It also won the 2014 and 2015 Sustainable Business Practices Award from the Victoria Chamber of Commerce and was a finalist for the Delta Chamber of Commerce 2015 Green Business of the Year. The result of operating as a sustainable company has helped it reduce costs, create a happier and more engaged work environment, improve marketability, and build a stronger community within its supply chain. A s wel l as supply i ng fresh roasted coffee to its customers, Oughtred also provides flavouring syrups, chocolate sauces, chai concentrates, non-dairy beverages, apple cider, a variety of teas, including organic, as well as espresso and brewing equipment, cleaning solutions, home brewing gear and Canadian sourced paper products. Oughtred Coffee and Tea is at 250-485-7430 in Kelowna www.oughtred.com

Congratulations on your 15th Year of Service in the Okanagan Valley

Proud to supply Oughtred Coffee & Tea!

Congra�la�ons to Ough�ed Coffee for 43 years in business and 15 in the Okanagan region! From ECM Espresso Coffee Machines Co. proud supplier to Oughtred Coffee for 10 years

420 - 880 Douglas Street

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SUMMERLAND

DECEMBER 2016

BC AGRIFOOD INDUSTRY TAKES CENTRE STAGE IN THE OKANAGAN

SUMMERLAND CHRISTINE PETKAU

Over the years, world-renowned food based biotechnology companies have begun as research projects at the Centre and then commercialized, grown and remained in Summerland

n mid November I had the opportunity to attend the first BC Agrifood and Seafood Conference, Growing the Futu re Together, wh ich was held in Kelowna. In addition to an agritech innovation challenge sponsored by the BC Innovation Council, the conference had excellent workshops i n fou r st rea ms; access to markets, domestic growth, innovation and food supply security. As BC Minister of Agriculture, Norm Letnick, stated at the event, ‘the conference is a great opportunity for us to have a conversation about how we can develop, strengthen and build relationships in this sector’. This is a particularly interesting topic here in Summerl a nd. A s pa r t of t he sector

development work the Summerland Chamber of Commerce is involved in with the District of Summerland and the South Okanagan regional economic development group, we have been exploring the agricultural

tech nolog y sector for a few years. What started as casual conversations began to coalesce into more meaningful discussion s w it h gover n ment a nd i ndustry leaders a rou nd the possibilities to grow businesses in these areas in Summerland. For example, precision science a nd tech nolog y ser v ices pertaining to agriculture, supply chain businesses in the wine industry, neutraceutical and biotechnolog y companies, busi nesses that work i n telematics, RFID technology, soil sensors, RTK navigation systems, etc., are all potential businesses that could be a fit for our community. T here are a number of reasons why Summerland is a great choice for growth in this sector. We are a community founded in the agricultural sector and, in particular, we are home to the cutting-edge Summerland Research and Development Centre. Over the years, world-renowned food based biotechnology companies have begun as research projects at the Centre and then commercialized, grown and remained in Summerland and we know that cluster opportunities exist. Summerland is also ideally situ ated i n t he hea r t of t he

Okanagan with close proximity to major centres such as Kelowna and Penticton, fast access to two airports and easy connections to major highways that take our products east to the rest of Canada, west to the Lower Mainland and south to the US. Agricultural technology businesses located in Summerland would provide increased economic and employment opportunities in our community and region and build on Summerland’s deep roots in agriculture.

Sector development is not a fast process but real strides can be made in a few years. We look forward to growth in this area. Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. The Chamber is also responsible for business retention, expansion and attraction (economic development services) on behalf of the District of Summerland. She can be reached at cpetkau@ summerlandchamber.com.

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elowna – According to Lou R iou x, Shoppers Home Health Care could well be Canada’s best kept secret. A sister company to Shoppers Drug Mart, it carries a complete selection of sp eci a lt y home he a lt h care products and services to help individuals stay active and independent. “We carry products that help with daily living,” said Rioux, store manager. “That can be a tool for doing up buttons for those with arthritis or a walker with a specialized brake s y s tem for t ho se w it h Parkinson’s.” Although 61 per cent of its customers are seniors with 76 per cent of those being women, Rioux said that he is seeing more of the sandwich generation taking advantage of the

carry can help alleviate some of the strain by giving back more independence, whet her t h at’s a E A LT NSSF F OR H EHACLTAHRCE A RSE OS L OU L UTTIIO ON OR B E TBTEETR TLEI VRI NLG I V I N G lift chair, hospitalH bed, therapeutic aid or home retrofit.” Find aofwide range of products and services to enhance Find a wideFind range ofrange products and services to your a wide products and services to enhance enhance your LOU RIOUX R iou x ex pl a i ned t h at your comfort and well-being, so that you can stay active comfort soI that you can active and andLwell-being, canstay active MANAGER, SHOPPERS HOME HEALTH have extensive Hhis E staff A LT HC Aand Rcomfort Ewell-being, SO UT OsoNthat S you FO RstayB E Tand T ER LIVING and independent through all stages of life. 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Incontinence Supplies • Ostomy and Plus, customcomfort comfort and well-being, and well-being, so that so that you can you stay can stay active active and and one of ourers expert staff today! one of our expert staff today! KELOWNA 250-717-1850 250-717-1850 KELOWNA ers c a n e a r n Shopp Incontinence Supplies đŏCompression Products & Services independent independent through through all stages all stages of life. of life. CAPRI CENTRE MALL D r u g M a r t’s O pt i mu m CAPRI CENTRE 1835 Gordon DriveMALL đŏWalkers, đŏWalkers, Rollators Rollators & Scooters & Products Scooters • Compression poi nts w ith every pu r-speak *Restrictions apply.and See in-store a apply. See in-store Visit our Kelowna location to with Seniors save 20% every Thursday. Seniors save 20% every Thursday. ĉăĆŏ +. +*ŏ .%2!ŏ 250-717-1850 *Restrictions đŏBathroom Safety Safety Products Products ® chase. 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Shoppers OptimumKELOWNA Program Terms đŏCompression đŏCompression Products Products & Services & Services tools and aids the store sion behind his store is to CAPRI CAPRI CENTRE CENTRE MALL MALL Earn Shoppers Optimum Points® on your purchases* and Conditions for details. carries to help care for ag- make lives easier with foot Visit Visit our Kelowna our Kelowna location location to speak to speak with with ĉăĆŏ +. ĉăĆŏ +. +*ŏ .%2!ŏ +*ŏ .%2!ŏ WE OS OYOOS ing parents. to head home health care one of one our of expert ourSERVICE expert staffstaff today! today! K A MLOOPS TO250-717-1850 250-717-1850 “Many caregivers be- that ensures safety, comcome ex h au sted wh i le fort and dignity. *Restrictions *Restrictions apply. apply. See in-store See in-store and and Seniors Seniors savesave 20%20% every every Thursday. Thursday. 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“Many caregivers become exhausted caring for their loved ones.”

DECEMBER 2016

HARD WORK TURNS DREAM JOB INTO BUSINESS OWNERSHIP “If you just look at the shift in nutrition over the past ten years there have been some changes, but when you look at what’s happened in the past five years, the changes have been dramatic.”

Star employee is given opportunity to be part of an exit strategy, realize a pipe dream and become a business owner

AMLOOPS – Little did Kevin and Judy Chaben know that in the long line up of people applying for a job at their new Petland store they would meet a young lady who would be a part of their exit strategy. That was twenty years ago, the day Trish Hines applied for her dream job. At that time, she couldn’t have imagined what the future would hold for her. She certainly never saw business ownership. “I didn’t even think I got the job,” she said. “There must have been over 100 people lined up waiting to put in an application.” She explained that during her interview with Judy, she was asked why she wanted to work at Petland and responded by saying she didn’t like how some pet stores were run. “In 1996, some pet stores did not treat their animals as well as I thought they should be treated,” she continued. “My answer was honest but at the time I thought it was the dumbest thing I could have said. Fortunately, because Petland was not that kind of pet store, Judy agreed with my concern.” Sixteen years later, after Hines worked her way from part time to store manager, Judy mentions that she and her husband need an exit plan. “When she said I was it, I couldn’t believe it. I thought it was only a pipe dream for me to own the store.” Hines took a couple of years to learn the ropes of business ownership and let the reality sink in, finally taking the plunge in 2014. It was a pinnacle in her career and as she describes it, ‘a fantastically huge’ step. “I had big shoes to fill. The Chaben’s set the bar high in the community and with the Petland team.” But Hines’ passion for the industry coupled with her experience

TRISH HINES OWNER, PETLAND KAMLOOPS

Trish Hines on the right with her wife DelRae on the left and the Petland team and families celebrating winning the 2016 Petland Store of the Year award. CREDIT:PETLAND KAMLOOPS

Andrea, Jo and Jordynn showing some of the unique products Petland carries

biologically appropriate, dehydrated and raw products as well as specialty foods for unique dietary needs.” Hines said it isn’t just pet food products that have seen positive changes. Toys have become a big focus in the store and not just your standard balls or Frisbees for dogs and bells for birds. “Toys play an important role in stimulating an animals brain and make interaction with them more fun. Even birds, hamsters and bunnies need toys to simulate the act of foraging and keep them active and healthy.” In addition to having a full

spectrum of pet foods and toys, Petland also carries a selection of reptiles, spiders, guinea pigs, gerbils, chinchillas, kittens from the Humane Society and a large fresh water fish department. “Twenty years ago, I almost walked away from the job because I was so petrified to talk to people. Having people like Judy and Kevin take the risk and champion me has made saying yes to that advertisement so worthwhile.” Now the big lesson she is learning is one most business owners struggle with, how to turn being a business owner off when you get home! Petland is at 905 Notre Dame Drive in Kamloops www.petlandkamloops.ca

CREDIT:PETLAND KAMLOOPS

served Petland well. In the two years since she took the reins, the store has exceeded growth expectations. She has brought in new products and the first couple of years of sweat equity have definitely paid off. “I’m still in a state of disbelief,” she said. “I get to be a part of something exciting and share it with my wife DelRae who is a co-owner and works harder than me at the store.” What surprised her the most however, wasn’t so much the concrete aspects of operating a business, like keeping the shelves stocked or paying the bills. But the intangible factors of being responsible for her team. “The decisions I make for our

business don’t just impact me. My teams’ livelihood depends on the choices I make. I want to take care of my team.” Hines said that the pet food industry has evolved, on the one hand it’s gotten more complicated in some ways and simpler in others. “If you just look at the shift in nutrition over the past ten years there have been some changes, but when you look at what’s happened in the past five years, it’s been dramatic.” She explained that a lot of the changes have been driven by pet owners demanding better quality products for their pets. “Petland carries Canadian made items with ingredients sourced from in-country. It also stocks

on servicing the community for years

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Kane Pet Supplies extends our heartiest congratulations to Petland Kamloops for completing 20 glorious years of success. You have always been on the top of the list for serving your guests & community with your unselfish service and best in class product knowledge. Companies like yours with a brilliant team of dedicated pet counselors and with a friendly work environment can only aim for high results. Working with you has been a real honor and we value our partnership. We wish you all the success for many more years to come.

KAMLOOPS

DECEMBER 2016

STRATEGIES FOR SURVIVING HOLIDAY BUSYNESS The upcoming holiday season can be stressful for business owners. But preparing for a successful and profitable holiday season does not have to be difficult

KAMLOOPS DEB MCLELLAND

s I write this, it is November 17th and the snow is falling. It is, I’m almost afraid to say, beginning to look a lot like Christmas. Where did the year go? Then again, where does any year go? It seems we ask this question annually come November. For ou r cha mber, 2016 has b een pa r t icu l a rly bu sy. We have gone through some staff changes (which is substantial in an office of only four!); implemented new programs; seen our recommendations to government accepted at the provincial and federal chamber levels and so much more. While we recognize all that we have accomplished, we realize that we are now knee-deep into next year. Looking ahead to 2017, we already have some entirely new and fantastic programs and benefits that we will soon be unveiling (stay tuned!) and our team is working on creating even more to add value to membership. As a small business owner, you may already be into 2017 in your own mind as well. But there is a good chance, if you are 1

in retail or hospitality, that you have your eyes focused solely on the following few weeks. The upcoming holiday season can be stressful for business owners. But preparing for a successful and profitable holiday season does not have to be difficult. Not convinced? Here are three tips to help you ensure this is your most successful and relaxing holiday season to date.1 1. Start early, stay focused and stick to the plan. By ensuring that you have a well thought-out plan that includes staff, marketing, store front and back office, you will have a guide to reference and to keep you on track throughout the season. A ny work t h at you c a n do a head of t i me w i l l m it igate you r stress levels as a business owner, and thus allow you to have more energy to lessen those of your customers. This includes ensuring that you have a full inventory to meet the increased demand your business will be facing. 2. Prepare your business and your staff While it is supposed to be one of the most joyful times of the year, for many it can be one of the most stressful; especially

for you r customers who a re anxiously searching for “that perfect gift”. Help ease you r customers’ anxiety by emphasizing exceptional customer service. This may mea n speci f ic tra i n i ng sessions for your current and temporary staff, giving them add itiona l tools to nav igate through the busy time. Equally as important to your store front business are your website and social media channels. Ensure that your systems can handle the increased traffic and check that all of your business information is up to date, including correct holiday hours, address, phone number, return policies and so forth. Ensuring accuracy and currency of your online presence will significantly increase your impact throughout the holidays. 3. Make sure you have a plan to maximize your holiday sales Have you analyzed your previous holiday sales? Do you know what worked and what didn’t? Understanding approaches that have worked in the past and expanding on those this year will help increase traffic and sales. If you haven’t already done so, create a marketing calendar and budget to cover the holiday season, including the early New Year when potential customers are looking for the best deals. Promote special offers and other incentives through multiple avenues including the local newspaper and radio, holiday circulars and social media channels. Make sure to schedule your hol iday season socia l med ia posts now so that you can focus on your store front rather than you r back of f ice du ri ng the busiest weeks. Another approach is investing

in search engine marketing to better reach those customers who may be looking for your product or service, but may not be aware of you. Or consider partnering w ith other small businesses, local charities and business organizations in engaging new customers throughout the season. Using these tips, we trust you will be able to smoothly navigate your business through the holiday season, to a profitable and successful end. As your business connection, we will, on our end, continue

to provide you with avenues to market, network and develop your business. Feel free to give us a call or send us an email as you lead up to the holiday season to see how we can help you a nd you r busi ness. We w ish you the very best for the coming weeks and look forward to connecting with you further into 2017! Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@kamloopschamber.ca

Adapted from Is Your Small Business Ready for the Holiday Shopping Season? Julie Gordan, www.inc.com

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DECEMBER 2016

COMMUNITY IN

SALMON ARM City’s Economic Confidence and Optimism Growing

Region sees growth in new home construction, subdivision development, non-profit groups, agriculture, school enrollment and single family home sales

Plenty of fresh water and rich volcanic soil have attracted new agriculture business to the area CREDIT:CITY OF SALMON ARM

BETH HENDRY-YIM

ALMON ARM – According to Salmon Arm Mayor Nancy Cooper, the numbers paint a clear picture. Her city is growing and showing a renewed sense of confidence and optimism. “Student enrollment in our local school district shows a significant increase,” she said. “Four classrooms needed to be added as well as new blocks to the timetable and curriculum at the high school.” Coupled with a dramatic increase in the number of single family homes being purchased, along with almost double the number of new homes being built over last year, Cooper sees it as an indicator that the desirable demographic of families, are migrating to the community. “We have people coming here from the lower mainland, Alberta, Saskatchewan and Northern BC,” she said, adding that they are coming for the lifestyle but are also finding and creating

jobs. Lana Fitt, executive director, Salmon Arm Economic Development Society, said that the tech industry is seeing growth also and the city is responding by looking at developing a space dedicated to this sector. “We are currently waiting for the results of a feasibility study on the creation of a technology center. It will look at operating models, where the demand is, and specific ways in which a centre can assist in growing this sector.” She added that the creation of a Makerspace would have a specific focus on exposing local youth to technology with the objectives of workforce development and entrepreneurship. A Makerspace could support everyone from hobbyists to inventors. The traditional agricultural industry is also seeing renewed investment. Last year saw existing farms expand, including significant investments in poultry, egg and pork operations. The city SEE SALMON ARM | PAGE 16

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Be a part of something amazing! Find out more today. 

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SALMON ARM

DECEMBER 2016

SALMON ARM CONTINUED FROM PAGE 15

also welcomed new agriculture businesses recently, including the opening of the new Marionette Winery and a robotic dairy. “Last year we moved our herd of 200 dairy cows from our 63-yearold family farm in Abbotsford to Sa l mon A rm,” sa id Chris Brandsma. “We purchased the property about 8 years ago. After selling on the Lower Mainland we were able to build a brand new automated facility without costly development fees.” He added that his family are happy with their new home, not just because of the quality of farmland with its plentiful water and rich volcanic soil, but also because the city itself is so well maintained. “Sa l mon A r m i s a b e aut iful place to live,” he said. “For a small town the road frontages and roads are kept in great shape.” Cooper explained that the Ministry of Transportation will be investing $162.7 million in expansions, side road improvement and additions as well as a new bridge. All of which will add to the potential job bank and business opportunities. For both Cooper and Fitt an interesting and strong indicator of their city’s growth can also be SEE SALMON ARM | PAGE 17

Downtown Salmon Arm is a vibrant and popular place to shop and stroll CREDIT:CITY OF SALMON ARM

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Salmon Arm has several farm markets and recently opened a year round community market and artist’s cooperative in the old Canadian Tire location CREDIT:CITY OF SALMON ARM

Chris and Laura Brandsma sold the 63-year-old family farm in Abbotsford and moved their 200 head of dairy cows to Salmon Arm CREDIT:LAURA BRANDSMA

“Student enrollment in our local school district shows an increase of 200 students.” NANCY COOPER MAYOR, SALMON ARM

Mayor Cooper said that Salmon Arm is showing a renewed sense of confidence and optimism CREDIT:CITY OF SALMON ARM

SALMON ARM CONTINUED FROM PAGE 16

Okanagan College for Trades and Apprenticeship, located in the center of the Salmon has an intake of 144 students per year CREDIT:CITY OF SALMON ARM

To attract more businesses to Salmon Arm’s Industrial Park the city is offering an industrial revitalization tax exemption CREDIT:CITY OF SALMON ARM

found in its non-profit sector. “We are seeing expansion in several of our non-profit groups,” Cooper said. “R. J. Haney Heritage Village and Museum has raised almost $1.1 million of the needed $1.7 million required and have recently received a federal matching grant of $245,000. We’re also seeing our non-profit Larch Hills Nordic Ski Centre raising funds for a $350,000 chalet expansion, the Rod and Gun club expanding its center and the Tennis Club proposing an indoor facility which will house three indoor tennis courts at a cost of around $1.5 million.” She added that when people have the time and money to invest in volunteer efforts that enhance the community there is a sense of optimism and forward momentum. Commercial property has also seen positive development with the conversion of the old Canadian Tire location to an indoor community market and artist’s co-operative, Westgate Public Market, and the redevelopment of another highway frontage building to a local food market, The Village West Urban Market. Cooper pointed out that the city

is looking to support local businesses and attract more industry through an industrial revitalization tax exemption. The program focuses on getting businesses to the city’s dedicated industrial park. “The initiative includes a 100 per cent exemption on the municipal portion of property taxes for five years, with the addition of a five-year sliding scale exemption,” she said. Two new business have been added to the industrial park recently, Ladd Machining Ltd. and Mt Ida Nursery, which is still under construction. With the addition of these two businesses the total number in the park will have reached 83.

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DECEMBER 2016

BUSINESS MODEL FINDS INNOVATIVE ANSWER TO NON-TOXIC WEED CONTROL Exterior maintenance company looks to help its contractors grow their business for a mutually beneficial working relationship

EST KELOWNA – For GRM Inc. the key to plowing through challenges has been in the diverse services it provides. Although owner Garth Dietrick founded GRM in 1991 as a snow removal services company, he realized that the business might be too reliant on weather conditions so he began looking at other services. “Any business needs a continuous revenue stream, so Detrick looked at what his clients wanted in exterior maintenance,” said Norman Parent, chief operating officer. “Owners wanted more than their parking lot kept clear. They also wanted the pavement kept in good order, regular landscaping care and the exterior of the building maintained.” From snow removal services GRM evolved and expanded to include a comprehensive range of year round road and property maintenance and management services that include snow removal and anti-icing/de-icing

“Twenty-five years after founding the company, Garth still has clients that only want to talk to him. And it all started in his home garage.” NORMAN PARENT CHIEF OPERATING OFFICER, GRM INC, WEST KELOWNA

Foamstream is an environmentally sensitive weed control application CREDIT:GRM INC

programs, street flushing, dust control, road stabilization, fire suppression, material hauling, waste management, property maintenance, landscape and hardscape services. “ T w e n t y-f i ve y e a rs a f te r founding the company, Garth still has clients that only want to talk to him. And it all started in his home garage.” Before creating GRM, Dietrick began his career owning a franchise business, but he found that a franchise there were too many barriers for adding new ideas and service offerings and he wanted to grow his business. “Basically, he said he could do better outside of a franchise,” Parent said. With regional managers, offices, warehouses and contractors across Western Canada, he found a model that worked. When the business outgrew the garage, Dietrick eventually purchased a building with his partners, of which part is sublet to other companies, and fine-tuned its product and service offerings. “GRM has developed unique and highly specialized products, from a fire proofing application to its trade named Anti-Ice. At GRM we believe in being proactive when it comes to exterior maintenance, whether that is

GRM Inc. offers a comprehensive range of year round road and property maintenance, including asphalt resurfacing CREDIT:GRM INC

ongoing or preventative.” Firestopping service involves a spray or caulking application to any service penetrations and open i ngs. T h is may i nclude electrical, mechanical plumbing, sprinkler systems, data and communication, electrical, structural and miscellaneous blank openings.

Anti-Ice, on the other hand, was developed to prevent snow and ice from adhering to roadways and sidewalks. Parent explained that it reduces the use of sand and labour, is less abrasive on pavement and can be less corrosive than road salt with minimal impact on water, air, plants and wildlife.

Parent explained that GRM is constantly working at maintaining its leadership in the industry and stays on top of new technologies. Recently, it discovered a cutting edge product to replace toxic herbicides for landscape application. SEE GRM INC | PAGE 19

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foam acts as a thermal blanket, keeping the heat on the weed long enough to kill it, while a wetting agent in the foam speeds up the rupture of the weed’s cell walls. The handheld lance ensures surrounding vegetation stays safe and no special protective gear is required during application. “The product is made from natural, sustainable plant oils and sugars and contains no harmful active ingredients. It biodegrades quickly and leaves no residue,” said Parent. Due in part to its innovative thinking and constant quest to improve service, GRM continues to expand. With offices in Prince George, Fort MacMurray and Kelowna, it has also expanded its reach into Vancouver and onto Vancouver Island. “Company growth has come from Garth’s creation of a business model that works well for his individual subcontractors and the company as a whole. Our clients are in small and large communities. We seek out and use the services of subcontractors. But Garth goes a step or two further. If one of our subcontractors needs a piece of equipment to fulfill a contract, GRM will help out with financing.” “It’s a way of helping our subcontractors grow their business. We aren’t a franchise so there are no franchise royalties or franchise fees to be paid. It’s a winwin for both our company and

GRM Inc. is ready with the right equipment 24/7, 365 days of the year CREDIT:GRM INC

SEE GRM INC | PAGE 20

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Combining foam and steam, the handheld pressurized lance can kill weeds without affecting surrounding vegetation

Norman Parent, chief operating officer at GRM’s VIP event on Okanagan Lake

CREDIT:GRM INC

GRM INC CONTINUED FROM PAGE 18

“Foamstream was brought to Canada from England. It is an environmentally sensitive application that uses steam and foam to kill, not only the above ground weed, but also, with repeated

applications, the tap root and seeds.” A s t he sole d i s t r i b utor i n Western Canada for this ground breaking technology, Parent said that this product is not only safe for waterways, but is also nontoxic for pets and can be used where food is grown and raised.

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“With regular herbicide application, before reseeding could occur, the farmer would have to wait 10-14 days before reseeding. With Foamstream, there is no waiting, reseeding can occur immediately, and because it kills the seeds as well, it can reduce the number of applications.”

For eradication of invasive plants like puncture weed, it means the hardy seed pods can be killed, effectively treating the infestation. The process involves a special type of pressure washer that injects foam and hot water beneath the surface of the ground. The

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DECEMBER 2016

Vice President Josh Bergteinsson at GRM’s annual VIP event which is part of its Annual Equipment & Supplier Trade Show CREDIT:GRM INC

Maintaining the exterior of a building also means regular reapplication of parking lot lines CREDIT:GRM IMNC

GRM INC CONTINUED FROM PAGE 19

our employees and contractors.” Part of this model comes from Dietrick understanding how challenging it can be to create a business and be in the industry itself. “It can be a boom or bust industry for some contractors. The

equipment needed to service clientele can be expensive.” Dietrick’s understanding has come from his experience in starting small and slowly growing from that one-man operation to an employer of more than 30 in the company offices and many more contractors across BC and the Prairies.

GRM also believes in staying connected to its customers with a personal touch so it has regional managers throughout Western Canada that connect regularly with its clients. “Our regional managers travel to visit new and existing clients for a face to face conversation with any security or maintenance issues in person. Dietrick doesn’t like saying no to a client. We provide ongoing maintenance; when emergency situations arrive they have 24 hour access 365 days of the year.” He added that Dietrick’s philosophy is more solution based rather than focusing on problems. If a client has an issue, even if it’s an interior problem GRM, finds a solution. “Dietrick believes in answering all his phone calls on the first ring and being able to come up with answers for his clients. He expects the same from all of us. In many cases, our client’s business or service is based on its ability to keep customers or vehicles moving,” he said, adding that many of GRM’s contracts are

President Garth Dietrick donating funds raised by GRM for the United Way and the Boys and Girls Club CREDIT:GRM INC

with emergency services, retail outlets, municipalities, government facilities and institutions. “Businesses can’t afford to close down because of road conditions or for extended periods of time for repairs, so we work i n the backg rou nd ensu ri ng those emergencies are kept to a minimum.” Parent stresses that what GRM provides is the right level of service; it doesn’t over service. It works with the client to find the most cost effective way to ensure the exterior of its building or facility is maintained. Factors change, however, so GRM is constantly reassessing service to ensure that it works for the client, the climate, and the economic

conditions. “Two years ago, we experienced a 75-year snow event. We were able to adjust the service to our customers accordingly because we had the infrastructure and products in place.” GRM provides contract services to major companies such as SNC Lavalin, Jones Lang LaSalle, Brookfield Global Integrated Services, Home Depot, Walmart Canada, and government/municipal institutions such as the City of Edmonton, Strathcona County, City of Calgary, School District No. 23, Interior Health Authority and Westbank First Nations. GRM Inc. is at #4-1718 Byland Road in West Kelowna www.grminc.ca

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OFF THE COVER

DECEMBER 2016

Karen Watt the CEO of Excel Personnel presented Steve Davidson with his award in October

“Our contribution allowed that to happen which is a Davidson is the owner and Dealer Principal of Kamloops Ford Lincoln and Kamloops Kia

good feeling.”

KAMLOOPS CHAMBER

STEVE DAVIDSON

CONTINUED FROM PAGE 1

– a big musical event they host w ith the pa rents a nd fa m i ly members present. The organizer of the School said this is the first time they’ve been able to actually have curtains for the performers, which is a big deal for them,” he said.

“Our contribution allowed that to happen which is a good feeling. It might not be curing cancer or something but it felt good to help make the experience that much better for the kids. It felt to us that it really was money well spent.” Over the years the dealerships have supported a wide range of entities, ranging from the

Kamloops Hospice Association to helping to fund operating room equipment at the Royal Inland Hospital. The two car dealerships are also significant local employers in their own right, with more than 90 jobs created through the operation of the businesses, another factor that could have contributed to Davidson’s nomination and

OWNER, KAMLOOPS FORD LINCOLN

eventual selection. Or ig i n a l ly opened i n 1984 Davidson purchased Kamloops Ford Lincoln about a decade ago and has worked tirelessly to upgrade and enhance the company’s facilities and its level of community involvement during that time. “We didn’t set out to win an award but if we do then that’s great,” Davidson said. “We do the work we do because it makes us feel good and we can see that through our effort someone is helped.” To learn more about Davidson’s firm please visit: www. kamloopsford.ca

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DECEMBER 2016

MULTI-GENERATIONAL FIRM FOCUSES ON BUILDING GREEN Company Specializes In Project Development & Custom Home Building

ALMON ARM – A multigenerational family-owned business, Green Emerald Group Inc. has been developing thoughtful communities and building exceptional single family homes since 1983. Divided into two distinct divisions, Green Emerald Construction Inc. and Green Emerald Investments Inc., the Green Emerald Group’s focus since its inception has been to construct in ways that benefit the owners the most while impacting the environment the least. “T he best way to categorize Green Emerald Group is to describe it as an entrepreneurial company as we’ve owned a variety of different things in the past. Primarily however we’re a development company,” explained company founder and owner Gary Arsenault. “The company has been involved with everything from trades training to land development. Essentially a number of things related to development and residential construction.” Based in Salmon Arm the firm casts a wide net, having worked on development projects and custom homes all across the Shuswap Valley area. It’s main focus at present is Green Emerald Estates, a 23 large lot subdivision right in Salmon Arm. Properties designed for high end homes, the lot sizes in this development range from 96’ x 175’ to 110’ x 160’. Arsenault explains the lots are large enough for all of the extras discerning home owners want, such as RV parking, swimming pools, three car garages and workshops. While the company has existed since 1983 it only began building custom homes in 2002. Before that time the company’s focus was solely on its project development work. Green Emerald has worked on subdivisions as far afield as Vancouver Island. “We’ve built everything from a

Gary Arsenault and his son Shane check out the progress on one of the company’s custom homes

Here’s another custom home in the making, with the framing crew busily installing the trusses

“The company has been involved with everything from trades training to land development.” GARY ARSENAULT OWNER, GREEN EMERALD GROUP INC.

92 suite assisted living building to other retirement / residential complexes. We’ve never really built any retail outlets but have done some commercial projects,” Arsenault said. Specialists in retirement communities one of the company’s projects included a 44 home gated retirement community in Salmon Arm. With the company’s deliberate focus on building green, the project made extensive use of environmentally-friendly geothermal heat. “We did the whole thing as a geothermal subdivision, 44 houses located right next to a mall, so it was certainly a successful project,” he said. Designing developments that have a low environmental impact, building homes that are both comfortable and energy efficient has been at the heart of Green Emerald’s efforts right from the beginning. A true family business (two of Arsenault’s sons

Homes constructed by Green Emerald Group are noted for their energy efficiency and comfort are now partners in the construction division) Green Emerald Group has consciously made the effort to create projects that do nothing to take away from the beauty of the Shuswap area. Describing the firm’s greenfocused business philosophy as one involved with operating with a social conscience, Green Emerald projects are noteworthy for the extensive effort that goes into sustainability and providing a reduced environmental footprint. In the case of the Green Emerald Estates development for example some large trees had to be removed to make way for sidewalks and roadways. Rather than

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removing the trees and selling the logs for firewood or other uses, a small sawmill was brought onsite to reduce the harvested Douglas Fir trees into beams and timbers that could be used throughout the project. “Once cured and stained the timbers can be used for decks and posts and other uses such as tri m on the houses we’re bu i ld i ng. E ssent i a l ly we’re recycl i ng materia l from the site, on the site, keeping what was growing naturally there in the subdivision. It may not save us any money but to me it’s kind of neat that the trees that lived here get to live on

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in the houses we’re building,” Arsenault said. The company is also noted for thinking about the needs of its clients, sometimes providing extras that simply are not available anywhere else. “We came up with another concept where we built 10 townhouses overlooking Shuswap Lake, 1,760 square feet each, but the basement on the lower level is big enough for you to drive in your Class A motorhome, or park your boat or other toys in a huge, fireproof and heated storage area,” he said. “On top of that there’s an upper driveway for your car. We consider it a neat and unique concept but it is reflective of the needs of the clients who want to move and live in the area.” For the future the company will continue with its project development efforts, with its next project a 22 acre subdivision to be located in Clearwater called Emerald Village on Park Drive. W hen fully developed this project will see more than 100 homes constructed within a gated community. The green flavor in the name comes back to the company’s core business philosophy of being aware of the impact its efforts are having on the environment. “Green has been focus of what we’ve been trying to do right from the beginning. We’ve always been conscious of the need for

DECEMBER 2016

With Mount Ida as the picturesque backdrop, another Green Emerald Group custom home takes shape

Green Emerald homes are built for comfort and include features such as foam under slab insulation

Three beautiful custom homes under construction all in a row at the Green Emerald Estates subdivision conservation, having a deliberate green focus for all of our building developments,” Arsenault explained. “When I did that 92 suite assisted living building in 2001 we did that with geothermal heat, something you didn’t hear a lot of when we started it. It was hard to convince my partners to go that route when we first got started, but I did and it was well worth it. Today it is a 65,000 square foot building with geothermal heat, and is still fairly unique in the area.”

The emphasis on green building is equally important for the company’s custom homes, for example the house the firm is currently building is Energy Star Certified, meaning the long term heating and cooling costs for the property are very low. “The walls are SIPS construction (Structural Insulated Panels) and the basements are built with ICF (Insulated Concrete Forms) as there is three inches of foam under the basement slab the house is super air tight and insulated,” he said. “The SIPS walls have six inches

of foam bonded between two sheets of plywood (OSB). The ICF has three inches of foam both inside and outside of the concrete basement wall for added energy efficiency.” Family-owned, environmentally-focused, willing to embrace new innovations and dedicated in all of its efforts to keeping its region beautiful and clean Green Emerald Group looks forward to the challenges the future will bring. “Ou r goa l for the f utu re is pretty simple, to carry on with

Shane Arsenault ensures the perimeter drain is correct around an Insulated Concrete Foam basement quality project development in our area. We’ve pushed the construction part of the business more in recent years so our grandchildren can be raised here and not in Northern Alberta or in Vancouver,” he said.

“We want the company to be a lasting legacy for them, really making it a multi generational business.” To learn more about the company please visit: www.greenemeraldinc.com

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MOVERS & SHAKERS

DECEMBER 2016

nominated for categories in the 14th Annual Small Business BC Awards, including: Eagle Eye Gifts – Premier’s People’s Choice, Best Community Impact, and Best Concept; Wholesale Furniture Brokers – Best Company; Tradeopolis Communications – nadimo.com – Best Innovation; Everything Organized – Premier’s People’s Choice, Best Employer; BJC HVAC Ltd. – Premier’s People’s Choice, Best Community Impact, Best Concept; and Rainbow’s Roost – Premier’s People’s Choice, Best Community Impact.

KELOWNA The Kelowna Chamber of Commerce has decided upon Commerce ConneX as the new name for their monthly after-hours networking event, formerly called Business After Hours. The launch of their new name was held on November 17th in the newly finished Okanagan College Trades Complex building. Next month’s Commerce ConneX event will be held on December 8th at The Keg Steakhouse & Bar on Underhill Street. Tickets are $10 per person.

One year after changing its name from New Life Mission to New Life Community, the organization celebrates serving more than one million meals since its establishment in 1980. Stan Dueck is the Executive Director for New Life Community.

BrainTrust Canada celebrated their 30th anniversary serving in the community. A $7.44-million investment was recently announced by the BC Government for trades and skills training at the Okanagan College Trades Complex. The funding will be administered through the Industry Training Authority (ITA), which will cover 2,667 seats in electrician, welding, cook, heavy mechanical group trades, and carpenter trade programs through to March 31, 2017. Steve Nash Fitness World & Sports Club (SNFW) has appointed Chris Smith as the new President and COO of Steve Nash Fitness Clubs and UFC Gym. Smith joined SNFW in 2010, moving from the US to British Columbia to become the Vice President of Sales and Fitness. He brings with him more than 18 years’ experience in the fitness industry. Andre’s Electronics celebrates their 40th year in business this month. Axis Insurance Managers, a brokerage firm with locations in Kelowna and Vancouver, has been acquired by Vancouverbased Vertical Insurance Group. Vertical Group’s president, Alex Meier, will also become the new president at Axis upon completion of the deal. Two local chefs, Mark Filatow from the Waterfront Restaurant and Bar, and Rob Walker, a chef at Big White, participated in the Canadian Culinary Championships. Both chefs entered in the BC Gold Medal Plates cook-off, and Filatow took home the Silver medal plate. Retired Okanagan physician, Dr. John Harland, received a 2016 SS Beaver Medal BC Maritime Achievement Award, presented by the Lieutenant Governor, the Honourable Judith Guichon. Dr. Harland is recognized internationally as an authority on the subject of marine technology, and has written standard books in the field.

PENTICTON The City of Penticton has named Peter Weeber as their new Chief Administrative Officer (CAO). Weeber will assume the position from former CAO, Eric Sorenson, in December. He hails from Mackenzie, BC, and has served two years as their CAO.

Above: Chris Smith, President and COO of Steve Nash Fitness World Key Business Solutions is the local reseller for the award winning Spectrum® Construction & Project Management Software. To learn more visit www.constructionsoftware. ca or call 604.239.0744. Brittney Sissons has joined the team at the Kelowna Chamber of Commerce to assist with Events, Marketing, and Communications. The City of Kelowna approved a plan that could have as much as $259 million in improvements and expansion to the Kelowna Airport over the next 29 years. The plan predicts as many as 3.5 million passengers will fly in and out of the airport by the year 2045. Expansion plans include lengthening the runway, expanded airside facilities, more direct and overseas flights, expanded parking and shuttle accessibility, faster security screening, lower service fees, and more.

LAKE COUNTRY The Sitara Animal Hospital is now open for business, performing pet dentistry, medicine, and surgery procedures at 101-261 1 Stillwater Way, in Lake Country. The hospital held its grand opening on November 19th, and is accepting new clients.

SALMON ARM Pilates with Hayley, owned by Hayley Harkness, has opened a new studio at 2-661 Ross Street N.E., Salmon Arm. The studio is fully equipped and offers Pilates and yoga private, semi-private, and group classes throughout the week. Ursa Major Gold, Silver & Coin, a precious metals roadshow, made a stop in Salmon Arm on November 28-29th. The show, held at the Senior’s Drop-in Centre on Hudson Avenue, provided an opportunity for people to bring their precious metals for purchase or appraisal. As of December 1st, Trademark Glassworks will be settled into their new showroom at 471 5th Avenue SW, in the former ICBC location. The team at Midtown Auto Service Ltd. welcomes Ryan McCulloch on board at their 651 5th Avenue SW location. Ryan, previously with Proformance Auto, brings more than 12 years’ experience, and will offer mechanical repair and maintenance.

recognized with an Innovation Award for waste reduction using organic waste diversion, at the Canadian Association of Fairs and Exhibition (CAFE) convention. Approximately 800 fairs and exhibitions hold memberships with CAFÉ, a nonprofit organization established in 1924. Ian Gray’s Salmon Arm GM, located on 11 Avenue NE, celebrates its 25th anniversary serving customers. The Barley Station Brew Pub, owned by Stu Bradford, celebrates ten years in business.

KAMLOOPS The Kamloops Business Development Summit: 2016 Link Up, is a new event geared towards businesses who want to take advantage of incentives and programs from governments and organizations. The event will be held on December 1st, from 7am – 5:30pm at the Coast Kamloops Hotel on 1250 Rogers Way. Tickets cost $50 including tax.

Champion Engraving & Awards is moving to a new location on 49th Street NE, Canoe, BC, as of November 30th.

Sam Birchall is the newest member of the Kamloops Chamber of Commerce staff, as she has stepped into the role of Member Relations Coordinator.

The Armstrong IPE was

Six local businesses have been

Organizers for the Penticton 2017 ITU Multisport World Championship Festival aim to set large benchmarks for attendees, with the goal of having the event return in 2022. Penticton will be the first location to host all six world championship races, since ITU changed the format of holding races in different areas. Michael Brown, Executive Director of the event in Penticton estimates the economic impact of the festival to be between $15-20 million. For additional information on the event, visit penticton2017.com. Sandra Oldfield, CEO of Tinhorn Creek Vineyards, received a Top 100 Award for the Sun Life Financial Trailblazers and Trendsetters category of the Women’s Executive Networks 2016 Canada’s Most Powerful Women.

Above: Sandra Oldfield, CEO of Tinhorn Creek Vineyards)

DECEMBER 2016

Pharmasave Riverside celebrates their 5th year in business this month. Greyback Construction was selected to be the major contractor for part of the Penticton Regional Hospital expansion project. Greyback will focus on formwork and concrete placing for the Patient Care Tower and parkade. The project is estimated for completion by the fall of 2017. The BC Early Years Centre, a provincially-funded initiative early learning success center, has opened its doors to the public. The center services children ages zero to six, and will provide health, learning and family services such as: speech pathology infant development support. The project is run by Eileen Muezzin, an Okanagan-Skaha Early Years facilitator. Five Penticton businesses have been nominated for categories in the 14th Annual Small Business BC Awards, including: Wine Crush Market – Premier’s People’s Choice, Best Concept, Best Innovation; The Henna Hut – Best Marketer; LOOM Inc. – Best Concept; Felts Photo Services – Premier’s People’s Choice, Best Community Impact; and Chic Mobile Boutique – Premier’s People’s Choice, Best Concept.

SUMMERLAND This month, the Summerland Chamber of Commerce welcomed three new members offering a variety of services to the area. Adnan’s Repair, will be offering computer and electronics repair from their home based business to help keep their clients online. Summerland has long been synonymous with trains, and now the soon-to-open Euro Rail Hobbies &More Inc., will be providing retail model trains and accessories to enthusiasts locally and around the world. Silver Lining Technology Services Inc. offers independent consulting on the management and deployment of information technologies, as well as custom application development. The BeadTrails Experience will soon encompass 13 communities and a number of satellite destinations in the region, providing marketing and beads for over 180 businesses. To accommodate this growth, the business moved to a new location downtown at 13207 Victoria Road North, and held their grand opening on November 25th. Owner, Karen Griggs, is delighted to be hosting an Artist of the Month series to showcase a larger number of local artists and artisans. The first guest is Bethany Handfield, an Okanagan artist and teacher who primarily works with encaustic and mixed media. Chantelle Meriam and Retha Marsden of Edward Jones hosted a Holiday Open House to thank their clients for making their 20-year anniversary a success. Over 50 guests stopped by their office with donations for the Summerland Food Bank. This month, Bottleneck Drive was pleased to announce the hiring of Erin Toews as their new Coordinator. Erin has a diploma in Journalism and Public Relations and joins the Association with

MOVERS & SHAKERS an extensive background in communications, writing, event management, and media relations. She will be responsible for developing and overseeing all aspects of Bottleneck Drive’s marketing and communications. Pro Physio Clinic rang in 25 years in business with a customer appreciation day at their Penticton office. Summerland Women’s Fitness volunteer, Tina Stanley, now offers advice to members on how to maximize or adapt their workout to meet their own particular needs. Tina, who recently moved to Summerland, has a background in fitness and nutrition, and will be at the center on Wednesdays from 9:00—11:00 am. Cherry Tree Quilts marked their 4th anniversary in business with a celebration on November 5th, featuring new products, prizes, and refreshments. Local Lounge • Grille celebrated the 7th anniversary since officially opening their doors in the community. Swiss Solar Tech Ltd. is introducing a new product from Germany into BC’s marketplace. The bifacial solar panel has been tested in extreme weather conditions and despite its low weight mechanical resilience is especially stable with an extremely long service life and up to 25% more yield than regular solar panels. Two local business ventures, Luke Johnson of Open Skies Media and Reez’s Smoked Meats have been nominated for the Small Business BC Awards. Both companies have been nominated in the Premier’s People’s Choice category, and Open Skies has also been nominated for Best Community Impact. A New Leash Dog Training is offering a one-on-one boarding and training service for dogs. Looking to ensure that a dog’s training needs were met while her clients were away on vacation, at a business engagement, or suffering from injury or illness, owner Chantel developed a Teacher’s Pet program where only one dog would stay in her home to board in order to maintain their specific training program. Johnston Meier in Summerland has been revamping their office space inside and out over the last few months. The store has a fresh new look and a new counter to welcome their clients. Retirement Concepts - Summerland Seniors Village is hoping to share the warmth this holiday season through their Sock Granny’s Sock & Toque Drive. The initiative asks for people to donate socks and toques to those in need at various locations around the community including at the Seniors Village. Summerland Community Arts Council is presenting their first art installation, “Presence/ts On Wharton Street”, which launched on November 25 at the Festival of Lights. The installation is designed to attract crowds to the new cultural district and welcome them to the annual Season’s Sparkles gift sale in the Arts Centre. The installation, the brainwave of local artist Sophia Zang, will combine iconic apple bins with Christmas lights. Bottleneck Drive lit up the countryside

once again with their beautifully illuminated vines and tasting rooms. Light Up the Vines celebrated its 6th anniversary this year, adding an extra day to their schedule where their wineries hosted tastings, provided refreshments, and played music amidst the sparkling lights. On November 25th the Festival of Lights took over downtown Summerland with the help of sponsors: the District of Summerland, the Summerland Credit Union, RE/MAX Orchard Country, Nesters Market - Summerland, IGA Summerland, RBC Royal Bank, Summerland Motel, Shoppers Drug Mart, Summerland Seniors Village, Summerland Waterfront Resort, Tim Hortons, True Grain Bread, Country 100.7, the Summerland Review, Castanet, the Penticton Herald, FortisBC, TAC Solutions, Bank of Montreal, Bartlett Tree Experts, CIBC, Local Lounge •Grille, Nigel’s Electrical Services & Design, Petkau Infotech, Source Graphics & Print, Zia’s Stonehouse Restaurant, and Progressive Waste Solutions. This year over 40 vendors participated, with a number of great activities put on by downtown merchants and associations with welcoming decorations, refreshments and offers for everyone.

– 39th Avenue. The practice, comprised of Dr. Rollett, Dr. McComas, Dr. Farley, Dr. Rowe, Dr. Ashton, and Dr. Udenberg, is accepting new patients. Two Vernon businesses have been nominated for the annual, upcoming Small Business BC Awards. Eatology Diner has been nominated for Premier’s People’s Choice and Best Community Impact, and Pooch Partners has also been nominated for Premier’s People’s Choice. Castle Bistro is now open for business in their new location on 7905 Greenbow Road.

VERNON The Color Room hair salon, located on 104 4708 34th Street, welcomes Master Stylist Carley to their team. Vernon Optometry has announced the opening of their new location at 2710

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OPINION

DECEMBER 2016 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne Iormetti – joanne@businessexaminer.ca, Thom Klos – thom@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | Julia MacDonald, John MacDonald, Beth Hendry-Yim, David Holmes, Linda Wenger, Kristin van Vloten WEBSITE | John MacDonald

WHAT A TRUMP GOVERNMENT COULD MEAN FOR CANADA

MARK MACDONALD

s the dust begins to settle fol low i n g a w i ld , noholds-barred election in the United States, what will the Donald Trump presidency hold for Canada? At this juncture, it is difficult to see exactly what is in store for North America under Trump, although he’s starting to put together his cabinet, and the names being floated about provide inkling of what is possibly to come. Trump has already reached out to some of his most outspoken Republican opponents to have them involved in his cabinet, which also shows his willingness to let bygones be bygones. One hopes that same mindset will be maintained when he looks northward to a Canadian government that was far too outspoken in regards to an election in another country, and is more aligned with Democratic values

than the GOP. His major domestic thrust will be to put Americans back to work, in meaningful manufacturing jobs – the ones that pay mortgages, buy cars and raise families. That will come at the expense of out-ofcountry suppliers who don’t demonstrate a significant commitment to bettering the U.S. economy. Trump’s “Make America great again” campaign slogan encapsulated thoughts he’d share intermittently in the decades prior to his actual decision to run. Trump was not shy in noting that there are many countries in the world that have done very well by America, but America hasn’t done well by them. He cited Japan specifically, noting that Japanese electronics, cars and trucks are all over America – but “you can’t find a Chevrolet in Tokyo”. That, he said, will need to change. “I do business with China, but I win,” Trump said at one point. While the sabers haven’t yet been rattled between China and the U.S., they’re at least being sharpened for trade discussions to come. The Keystone Pipeline will be built. But get used to hearing this: America First. That doesn’t necessarily mean that the Trans Pacific Partnership, while a good deal for Canada to be a part of since it will foster trade with other partners throughout the

Pacific Rim and Asia, will be significantly less impactful if Trump follows through on his promise to not participate. America is the world’s largest trading nation, and without the U.S. taking part, it makes the stakes and potential advantages significantly less. Softwood lumber will continue to be a major concern. Although trade tribunals consistently sided with Canadian arguments in this neverending wrestling match over tariffs and alleged subsidization, the U.S. still maintains the upper hand and obeys rulings as they see fit. Don’t be surprised if future negotiations on softwood lumber become increasingly U.S.-centric, protecting American wood-based companies from more affordable Canadian products. With 72 per cent of our country’s trade still conducted with the U.S., what happens below the 49th parallel is of utmost importance to us. Canada’s moral superiority complex was on full display during the Trump-Clinton slugfest, yet there was and is very little we can do to influence or counter what America decides to do in terms of an economic course except follow along. Under the previous federal government, there was a decided push to diversify Canada’s trade interests, thereby lessening its almost complete reliance on the U.S. That

needs to continue. Canada needs to caution against the “eggs in one basket” approach, believing that Canadian exports will be given high priority in a Trump-led economy, simply due to our lower dollar. The signals Trump has given for years - and trumpeted during the campaign - show he believes in America first. And that doesn’t necessarily mean North America. Trump is a billionaire, and even though he received a healthy head start thanks to a family trust, he still turned that into a sizeable, wealthy family empire. And any successful businessman knows that true “wins” are where both sides win. Don’t expect a Trump America to run over other nations to further its own interests. Trump knows that won’t work in business, and it won’t work in government. Partnerships will remain and grow – but they will tilt more towards America’s favour. Trump demonstrated he is calculating and can think on his feet. Even though the media would have us believe that “only Democrats have brains”, Trump outfoxed them, playing the media who thought they were framing him. In fact, the more the media moaned about Trump, the more it started to sound like the “warnings” of the arrival of another American President, Ronald Reagan.

For those of us who remember, Reagan was portrayed as being not sophisticated enough, “just an actor”, albeit a great communicator. Yet he became one of America’s most respected and accomplished presidents. Some of Trump’s attractiveness to voters was that he is not a politician and has no experience serving in public office. That, also, is a cause for concern, because there is no public service track record from wh ich we can perhaps anticipate his next moves. We do know of his business accomplishments. And for those who believe that business people are the most qualified to oversee the biggest “business” in the country, i.e. the government, this is something that is long overdue. He actually does know how to balance his own cheque book, and budget, and make things happen. Change is here, and change is coming. Canada will be affected, as usual, by what happens in the U.S., and it needs to stay the course it is on by encouraging trade with other nations and diversify. The U.S. economy should do well under Trump, which will help those countries whose economies are intertwined with theirs. But make no mistake: It will be America First.

BC MUNICIPAL GOVERNMENTS ON UNSUSTAINABLE SPENDING PATH Latest report shows BC municipal inflation-adjusted operating expenditures grew four times faster than population growth from 2004 to 2014

CFIB AARON AERTS

he Canadian Federation of Independent Business (CFIB) released a report examining municipal spending across the country, which reveals 97 per cent of British Columbia’s municipalities have increased their operating spending at an unsustainable pace since 2004. The 9th edition of the BC Municipal Spending Watch ranks 152 municipalities based on 20042014 inflation-adjusted operating spending growth and the most

recent spending levels per capita in 2014. This iteration places a special focus on the 20 largest municipalities. The worst ranked municipalities in the province show operating spending far outpacing that of inflation plus population growth (a sustainable rate), and have higher than average operating spending per capita. The report shows none of the provinces’ 20 largest cities managed to maintain spending levels at a sustainable rate. The Township of Langley, Abbotsford and Delta performed worst (see table below). Maple Ridge, Port Coquitlam, and Kelowna were the

top three performers of the group. “While a few of the largest cities have been a bit more fiscally sustainable, it’s troubling to see none were even close to keeping their spending in line with the reasonable benchmark of inflation plus population growth,” says Aaron Aerts, BC Economist. BC’s ten-year municipal spending

trend is a serious concern. While the BC population in 2014 was 12 per cent higher than in 2004, the total inflation adjusted municipal operating expenditures rose 48 per cent, four times faster than population growth. Over the past decade, the cumulative spending over inflation and population growth was $8.6 billion. Over this period,

only five of the 152 municipalities managed to keep operating spending at or under the rate of inflation and population growth. “Had municipalities kept their operating spending at the rate of inflation plus population growth over the past ten years, the BC family of four could have saved, on average, around $7,400 in municipal taxes,” adds Aerts. “Spending growth of this magnitude is simply unsustainable.” “The vast majority of municipalities continue to spend at unsustainable rates. Thankfully, a few mayors and councils have attempted to get on a better path. The rest appear to ignore the reality that excessive growth in spending will result in higher taxes on businesses and residents,” Aerts concludes. The CFIB report makes a series of recommendations to enable municipal governments to better control growth in operating costs, including: limiting spending increases to the rate of inflation and population growth, conducting formal core service reviews, increasing fiscal transparency, and adopting sustainable wage growth policies.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2016. Canadian Publications Mail Acct.: 40069240

GREEN SHEET

DECEMBER 2016

Vernon Civil Engineer Wins Prestigious Professional Award Mike Nolan Has Advocated For Improved Water Quality His Entire Career BY DAVID HOLMES

“In BC there has been

ERNON – Drinking water is ubiquitous; people seldom give it a thought. The tap is turned and endless safe water flows out. But the real reason people don’t have to think about water is because civil engineers like Mike Nolan have been thinking about it – a lot! An engineer since 1985, Nolan recently won the prestigious D.C. Lambert Professional Service Award, an accolade presented in part as recognition for his longstanding advocacy work for improved water quality. “The D.C. Lambert Award is for ‘exemplary service to your profession and community’ – in my case recognizing my volunteer work for safe drinking water,” Nolan explained. A partner with the independent engineering firm of Kerr Wood Leidal (KWL) Consulting Engineers, Nolan holds a degree in Civil Engineering and a Master’s Degree in Water Resource Engineering. An active leader in his profession, Nolan is a PastPresident of the BC Water and Waste Association and served as BC’s Director of the American Water Works Association, North A merica’s largest nonprofit,

limited authority for water purveyors to protect source waters.” MIKE NOLAN PARTNER, KERR WOOD LEIDAL CONSULTING ENGINEERS

Civil Engineer Mike Nolan has worked to improve water quality in BC since launching his career in 1985

Michael Wrinch (left) President of the APEGBC presented Mike Nolan with his award in October scientific and educational association dedicated to managing and treating water. KWL was founded in 1975 and is a leading provider of engineering

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services (particularly water engineering) to industry, government and First Nations. The firm currently has 200 employees, is headquartered in the Lower Mainland, with offices across BC and in Calgary. T he D.C. Lambert Professional Service Award was presented to Nolan by the Association of Professional Engineers and Geoscientists of BC (APEGBC) at its President’s Awards night in late October. “Working through a number of different industry organizations, provincially and nationally, I’ve Harbourfront Drive NE, Salmon Arm V1E 4P1 250-832-8194

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New water treatment facility PROJECT - the district is currently testing several Newmethtownhouse development – 4 ods including membrane technology duplex structures – 8 units – 2

COLUMBIA SHUSWAP PROJECT STATUS

contributed a small part to realizing significant changes toward i mproved com mu n ity water supply practice, from watershed management, through treatment and distribution,” he said. “For example, stewardship and good management of our watersheds are critical first steps in protecting our finite water resources. Historically, water quality in BC watersheds has been impacted by forestry, cattle ranging, mining and recreation. Even though watersheds are the source of much of our drinking

PROJECT STATUS Construction start anticipated spring/17 – development permit application approved

PROJECT STATUS 3732 Sunnybrae-Canoe Point Rd, July/14 - construction completion Development permit application Technology Tappen – Tappen Sunnybrae Fire PROJECT anticipated late 2015 submission for form and charLOCATION Hall Expansion New Ramada PROJECT TYPEHotel in the Campbell OWNER acter anticipated upon approvalRd - Mission CONSULTANT 2241 Springfield Institutional New Creek industrial park - 4 storeys - PROJECT TYPE Okanagan Geothermal Ltd – 195 of development variance permit Opus Dayton Knight - 255 1715 Crossing Westside Institutional Addition/Alteration 3,780 sm - 80 rooms - restaurant - pool Brickyard Rd, Enderby V0E 1V3 PROJECT applications – public hearing Dickson Ave, V1Y 9G6 250-868-4925 PROJECT with - elevators PROJECT TYPE 250-838-0809 Newwaterslide Nicola Valley Institute -ofconcrete anticipated mid December/16 – Expansion to Tappen Sunnybrae OWNER construction - roof articulation Technology Centre of Excellencewith commercial new construction start anticipated – 2 storeys – 2 bays porte cochere - asphalt shingles - 98 Fire Hall in Sustainability building –1 District of Sicamous - 1214 PROJECT April/17 surface parking stalls structure – approx 2,000 sm PROJECT STATUS Ave, Sicamous V0E 2V0 Riverside New commercial urban lifestyle – teachingSTATUS laboratories, classArchitectural drawings underway 250-836-2477 ARCHITECT PROJECT centre - 6 buildings - 2 to 7 storeys rooms, full sized gymnasium, – district must complete water Dwell Design Studio – 6637 PROJECT MANAGER Construction start anticipated - retail commercial at ground level change rooms, weight room, fac-late treatment plant prior to fire hall V1H 1N6 2502014 MHPM - 550 555 W 12th Ave,Cameo Dr, Vernon with office units aboveLOCATION - underground ulty offices, support spaces expansion – further movement 550-7476 Vancouver V5Z 3X7 604-714-0988 anticipated summer/17 parkade 80 above ground short ARCHITECT 11592 Rogers Rd – Townhouses PROJECT STATUS DEVELOPER term parking stalls – Rogers Road Residential Tender call for General Contractor ARCHITECT DF Architecture Inc - 1205 4871 Shell Urban Mews Corp – Box 374 101 Development anticipated late 2016 or early Bernd Hermanski Arch – Box 1438 PROJECT STATUS Rd, Richmond V6X 3Z6 604-284-5194 1865 Dilworth Dr, Kelowna V1Y January/17 – construction start 40 Alexander St NE, Salmon Arm PROJECT TYPE Development permit application 9T1 250-869-6700 DEVELOPER anticipated February/17 V1E 4P6 250-832-7400 Multi-Family New submitted GENERAL CONTRACTOR Prism Ventures Inc - 3571 Barmond OWNERLOCATION OWNER Cadence LandARCHITECT Corp – Box 374 PROJECT Ave, Richmond V7E 1A4of604-338-4656 Nicola Valley Institute Columbia Shuswap Regional To Be Determined - Ice Facility 101 1865 Dilworth Dr, Kelowna townhouses Ekistics Town PlanningNew - 1925 Main – 2 to 3 storeys Technology – 4155 Belshaw St, DistrictPROJECT – Box 978TYPE 555 OWNER V1Y 9T1 250-300-9903 approx 20 units St, Vancouver V5T 3C1–604-739-7526

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water in BC there has been limited authority for water purveyors to protect source waters.” Nolan has worked to increase awareness of these issues and to implement means to prevent contamination at the source. “In terms of the water treatment aspect, when I first began my career there were essentially no municipal water treatment plants in BC. Thirty years later, there is almost universal water treatment across the province. This change has benefited everyone as community waterborne disease outbreaks in BC are now quite rare, but were common in the 1980s,” he said. For him, while the recognition from APEGBC was good, the real importance of this work is that drinking water quality has improved, and people are much more aware of the value of safe drinking water. “In retrospect, it is rewarding to see that the combined efforts of many volunteers and regulators have moved BC into a position of national leadership in watershed regulation, water treatment and distribution practice, and now having highly-qualified technicians operating our water supply systems.” To learn more about Nolan’s firm please visit: www.kwl.ca PROJECT STATUS Development permit application submission anticipated early/17 – design underway – rezoning approved ARCHITECT Architecturally Distinct Solutions – 501 1630 Pandosy St, Kelowna V1Y 1P7 250-448-7801 DEVELOPER 0870933 BC Ltd – 12882 East Ridge Ct, Lake Country V4V 2R2 250-258-8274

KELOWNA LOCATION

292 Old Vernon Rd – Industrial Building PROJECT TYPE Industrial New PROJECT New industrial building – 2 units – 10,045 sf total – mezzanine – concrete tilt up construction – 6 loading bays PROJECT STATUS Site work underway – construction completion anticipated May/17 ARCHITECT Larry Podhora Architect – 1952 Brackman Way, North Saanich V8L 0C2 778-255-0276 GENERAL CONTRACTOR Argus Properties – 300 1060 Manhattan Dr, Kelowna V1Y 9X9 250-763-6789

DECEMBER 2016

OPPORTUNITY HELPS CONTRACTOR DEVELOP NICHE MARKET Local auger and boring company patents equipment for driving large horizontal steel casings

A M L O OP S – I n 197 3, when Monte Bachand, a civil contractor and developer of residential and commercial property, needed road crossings completed for services, he contacted a local contractor who happened to have the right equipment. “The guy showed up with the augering equipment, dropped the gear off and then left,” said Harry Dickinson, project coordinator for Kamloops Auger and Boring (KABL). “Monte, being a very industrious fellow, figured out how to use the gear, did what needed to be done, and in the doing realized there was a niche market for it. When the guy came back the next week, Monte bought the machine.” Dickinson tells the story of Bachand’s entry into the directional and trenchless drilling industry with great admiration and pride. He’s been working for the company almost 18 years, right out of BCIT, and was originally hired by Bachand. “Monte was one of the founders of directional drilling and an important player in the industry. He’s worked as a consultant throughout North America and was instrumental in how the industry took off and grew.” Bachand’s sons are also involved i n the busi ness w ith Malcom, a welder by t rade, and Richard, a truck driver and equipment operator, now acting as President and Operations Manager, respectively. Malcolm explains that from that first encounter with drilling equipment his father saw an opportunity for a business in the growing market of trenchless installations. Eventually becoming so successful that he

KABL installs casings as small as eight inches and culverts up to 12 feet. CREDIT:-KAMLOOPS AUGERING AND BORING

“Monte was one of the founders of directional drilling and an important player in the industry.” HARRY DICKINSON PROJECT COORDINATOR, KAMLOOPS AUGERING AND BORING

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Congratulations on your 40th Anniversary! It’s your moment to shine and we’re proud to be part of it.

DECEMBER 2016

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KABL is called in to drill under throughways and to install casings that will hold pipes or wires CREDIT:KAMLOOPS AUGERING AND BORING

KAMLOOPS AUGER CONTINUED FROM PAGE 28

to expand its reach and services. Part of that expansion included the acquisition of Rampro Casing and Crossing Ltd., a smaller road boring contractor out of Fort St. John. They typically serviced the oil & gas industry. “The addition of RamPro and Sh aw n Gau nt as operat ions manager, allowed us to take on more work a nd h is techn ica l ex pertise was i nteg ra l to the design of our patented hydro hammer system,” said Dickinson. Four years ago when he and Richard wanted to start slowing down, they sold their majority shares in Kamloops Augering

wound down his civil contracting to focus on building the boring business. “KABL was founded in 1979,” he said. “It did conventional tunneling and directional drilling.” Twenty years ago, however, Monte was ready to retire so he sold the company’s directional drilling rigs to The Crossing Company, which was founded in 1997 and is a privately held, employee owned company. Bachand said that he’s been in the industry for almost 32 years so it was an easy step to running the company his father created, and SEE KAMLOOPS AUGER | PAGE 30 Supporting the construction industry since 1953

Malcolm Bachand has been involved in the industry for 32 years CREDIT:KAMLOOPS AUGERING AND BORING

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KAMLOOPS AUGER CONTINUED FROM PAGE 29

a nd B or i ng to t he Crossi ng Company. Trenchless installations and directional drilling are highly specialized fields with a close k n it com mu n ity made up of members that are well known to each other. Dickinson said

that the Bachand name is well respected in the industry, leading the way for health and safety and advancements in specific industry related technology. “We’ve always been on the cutti ng edge, i mplementi ng new technology and modifying equipment and processes to match clients’ needs.” Bachand said. “For example, with Gaunt’s

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additional input we patented equ ipment for d riv i ng la rge horizontal steel casings. We basically took an ex-offshore pile driving hammer, turned it on its side and mounted it into a very large boring machine to drive pipe horizontally.” The advancements made by KABL have allowed it to operate within a small footprint,

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minimizing the disturbance to the surrounding area and ecosystems. T rench less i nstallations are a process used specifically for that reason. “When services, like water, sanitary, storm and utilities, cannot be placed in a typical trench or it needs to go under sensitive areas, the developers want a trenchless option,” said

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Dickinson. “Getting service from one side of a road to another is a good example. You can’t always stop traffic, especially on a busy highway, so we are called in to drill under the road and to install casings that will hold the pipes or wires.” SEE KAMLOOPS AUGER | PAGE 31

DECEMBER 2016

KABL’s patented hydro hammer from the control shack

KABL’s tagline states that its work is boring

CREDIT:KAMLOOPS AUGERING AND BORING

KAMLOOPS AUGER CONTINUED FROM PAGE 30

Dickinson also cites the example of a sensitive rivers or waterways that cannot be disturbed. A trenchless installation creates little impact. He added that the company has drilled underneath buildings in the heart of urban centres and in remote rural areas installing casings as small as eight inches and culverts up to 12 feet. “We are currently working on a job for CP Rail in Banff that will see the installation of an 11 foot diameter pipe for a culvert, but we’ve also installed 72 inch pipes for water lines in the Metro Vancouver area.” He explained that in the oil field what could and couldn’t be accomplished was limited by ground conditions. But with new advancements in trenchless equipment, the company has been able to provide a more extensive reach. “T he oi l a nd ga s i ndu st r y wants bigger and longer trenchless installations,” he said. “It used to be that 30-50 metres was the norm, but now we can get longer crossings up to 150 metres.” He stressed, though, that the extended length of crossings is contingent on several factors, including ground conditions. Advanced monitoring systems, non-toxic drilling fluids, downhole pressure monitoring, an i n-hou se d ata m a n agement software, and advanced drill and intersect techniques allow for control of environmental difficulties. And K ABL has a

combined three generations of construction expertise in pilot tubing, auger boring, microtunneling, hand-tunneling, pipe bursting, and pipe-jacking. “There is inherent danger in the job. With our expertise and collective knowledge, we like to go beyond the minimum standards WorkSafeBC has created. Our guys are trained on what a safe excavation is and what to look for in ground disturbance.” He added that KABL has created safety protocols and checklists to ensure that getting from Point A to Point B is done safely. “T he job site h a s ch a nged over the years, especially when it comes to attitudes around safety. Everyone demands a safe place to work and we’ve created a safety program that ensures everyone is responsible.” Its i n novative approach to

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all aspects of its projects and work has garnered the company awards and major contracts. In 2014, K ABL was co-recipient of the Lieutenant Governor’s Award for Engineering Excellence for the trenchless construction work it completed on the Port Mann/Highway 1 Improvement Project-Onshore works. For this project it installed a total of 34 culverts that ranged in size from 12 inches to 120 inches in diameter through a variety of ground conditions that included glacial till with boulders as large as eight feet. K A BL a lso gets ca l led i n to solve seemingly unfixable problems. “We were ca l led to P igeon Creek near Everett, Washington. T wo ot her cont ract i ng companies had tried to do the job but failed. It was a difficult

job with running sand, but Malcolm and Richard went in and got the job finished.” Bachand was quick to note that the people in the company are what has made it successful. He cites Dickinson as a major part of the company’s team. “We are recognized as one of the prominent trenchless installers in North America, and it earned that reputation with great employees like Dickinson.” “I knew I wanted to work for Monte,” ex pl a i ned D ick i nson. “When I got out of school I called everyday asking for a job. I even told him I would work for free for two weeks just so he could see my work. He eventually hired me, but after a few years I recognized I needed training in other areas, including management, so I left KABL and worked elsewhere, including in the oil

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fields, to build my experience. I ca me back a nd appl ied my education to this job. I’ve never looked back.” Next year, KABL will be going through a rebranding process. The reason is to better represent all the services the Crossing Company and K ABL provide. Dickinson strongly believes that its success and expansion is due to the overall team effort of all of its employees; management and operations ability to get work and find feasible solutions to the hard projects, and the field crews’ ability to implement, adapt and complete the work plans. “ I t’s a 10 0 p e r c e n t te a m effort.” Kamloops Augering and Boring is at 10085 Dallas Drive in Kamloops www.kamloopsaugering.com

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