Business Examiner Peace Cariboo Skeena - July 2015 by Business Examiner Media Group

JULY 2015

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Quarry shapes the North with Small Town Love Buy Local campaign sees success with small businesses

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INDEX News Update

Prince George

Fort St. John

Sales

100 Mile House

Quesnel

Smithers

Movers & Shakers

Opinion

UESNEL – Amy Quarry’s passion for small business has led to the creation of a Northern BC-wide ‘buy local’ program. Quarry is the Founder of Small Town Love, a Quesnel based initiative which helps independent business owners with creative m a rket i ng a nd stor y tel l i ng campaigns through its online LOVE Project platform. “I fell in love with my hometown when I started my own business,” says Quarry. “It gave me the opportunity to connect with so many different companies that I just didn’t know about. “I wanted every business to be able to tell a more compelling story. They’re inspiring,

from the adversity that so many have gone through, to the contributions they make to their local communities. There were so many amazing narratives not being told.” Her prog ra m is focused on improving the visibility of small town companies to other business owners and residents. The results have been significant. In 2013, A my Qua rry pa rtnered with Northern Development Initiative Trust (NDIT), who recognized the opportunity to bring the Small Town Love model, a home-grown buy local initiative, to many communities across northern BC. SEE QUARRY SHAPES | PAGE 5

Amy Quarry, Founder of Small Town Love, and Renata Pylypiv King, Director of Business Development with Northern Development Initiative Trust at the launch of LoveDowntownPG

BV braces for impact of infrastructure boom Industrial electrical contractor plans for the future

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A panoramic view of BV Electric staff working on a hydroelectric dam

E L K WA – T h e re c e n t ‘conditional’ final investment decision (FID) for the Pacific NorthWest LNG export facility has businesses preparing to take advantage.

One of those companies is BV Electric, an electrical contractor specializing in large-scale industrial projects. “We’re doing everything we can to set ourselves apart from other

contractors,” says Gary Huxtable, company President. “The proponents of these big projects, like Transcanada, LNG Canada and Petronas, have made a commitment to using local vendors.

They’re going to need a really good reason not to choose us. “We’ve taken the necessary steps to make sure we’re meeting SEE BV BRACES FOR IMPACT | PAGE 10

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WSP Continues to Expand With the Acquisition of Levelton

PRINCE RUPERT

WSP Global Inc. announced its acquisition of Caravel Investments Ltd. and Levelton Consultants Ltd., its wholly-owned subsidiary, a leading consulting engineering firm based in BC and Alberta. Levelton provides a diverse range of specialized engineering solutions in the areas of environment, geotechnical, building science and materials engineering and testing. This acquisition adds 215 employees to WSP’s workforce and strengthens its leading position in professional environmental services in Canada, growing the environmental group to 1,100 employees across Canada. Founded in 1966, Levelton is a multidisciplinary firm of consulting engineers, scientists and technologists providing engineering and scientific services to a client base that includes residential, industrial and commercial owners, public-sector entities, design-build contractors, architects and engineering consultants. In support of its engineering and scientific practices, Levelton operates comprehensive laboratories and provides testing services for construction materials, soils, aggregates, air and water. WSP, through its acquisition of Parsons Brinckerhoff, is one of the world’s leading professional services firms in its industry, working with governments, businesses, architects and planners and providing integrated solutions across many disciplines. The firm provides services to transform the built environment and restore the natural environment, and its expertise ranges from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transport networks and from developing the energy

Port’s Enhanced Green Wave Incentive Program With the maritime shipping industry making investment in sustainable practices and technologies a priority, the PortofPrinceRupert is enhancing one of its programs that rewards positive environmental performance. Launched in 2013, the Green Wave program provides incentives for shipping companies to install emission-reduction technology or other sustainable systems on vessels. The Port Authority offers discounts on harbour dues when such vessels call at the Port of Prince Rupert. In 2014, participation grew to 140 vessels, accounting for nearly half of the Port’s 494 vessel annual calls. “2015 has already seen even greater year-overyear participation, which is a testament to the shipping industry’s awareness and support for increased environmental performance and sustainability,” said Don Krusel, President and CEO of the Prince Rupert Port Authority. “By rewarding clean vessels, we are reducing local air emissions and connecting to a global effort to mitigate greenhouse gas emissions.” The program uses rankings in various environmental programs including RightShip, Green Marine, the Environmental Ship Index, the Green Award, Clean Shipping Index and the Energy Efficiency Design Index (EEDI). Earlier this month the Port of Prince Rupert rolled out revisions to a number of program criteria, both to increase the recognition of vessels with the lowest footprint and to adapt to new international standards now in place. The Port of Prince Rupert’s Green Wave

JULY 2015

program has garnered international attention since its inception for its role in promoting sustainable practices and technologies.

PRINCE RUPERT Performance, Value of Diversification The Prince Rupert Port Authority (PRPA) released details about its increased diversification while reaffirming its commitment to a long-term sustainable growth strategy. Details of the PRPA’s activities and financials were discussed during its Annual Public Meeting, at the Crest Hotel in Prince Rupert. A total of 20.7 million tonnes were processed by the port’s terminal operators in 2014, representing a decrease of 10 per centfrom record 22.9 million tonnes shipped in 2013. Despite a decrease in total volume through the port, several terminals posted record volumes, including a 15 per centannual increase in intermodal cargo throughFairviewContainerTerminal.2014was also a remarkable year financially for PRPA, with significant increases in net income, total assets and capital expenditures. “In 2014 the Port of Prince Rupert continued its evolution as an international port and North American gateway, and achieved world-class standards in vessel safety, cargo security, environmental monitoring and community engagement,” said Bud Smith, Chair of PRPA’s Board of Directors. “This port’s importance to the trade and economy of BC and Canada cannot be understated. Canadian exports moving through the port measure over five billion dollars annually. We work to ensure that the communities and the families that depend on trade also continue to enjoy its benefits.” In previous years, PRPA documented the Port’s annual highlights and achievements in a comprehensive printed annual report, distributed locally and regionally to the many communities within the reach of its gateway. For 2014, PRPA released an interactive, digital version of its annual report and accompanying financial statements. “Being a steward of the natural resources that surround our port demands hard work and innovation,” said Don Krusel, President and CEO of the Prince Rupert Port Authority. “We are striving to foster vigorous trade, thriving communities and sustainable growth, and this year’s record revenues have allowed significant investments in port infrastructure and projects that improve the quality of life in our communities.”

DAWSON CREEK Funding for Potable Water Reservoir

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Residents of Dawson Creek will benefit from new drinking water infrastructure thanks to joint funding from the governments of Canada and BC through the Small Communities Fund. This project involves the construction of a potable water reservoir and booster station. Once complete, this will ensure a clean, reliable potable water supply and improved water pressure that will be sufficient to meet anticipated current and future peak summer demand periods and the firefighting needs of the City of Dawson Creek. The project is among those recently approved in BC that will collectively receive more than $42 million in joint federal-provincial funding under the Small Communities Fund. These projects represent important investments in municipal infrastructure that maintain safe, healthy communities. Once complete, the work will significantly improve key municipal services for residents and help boost regional development. The Government of Canada will provide up to $1,666,666 through the Small Communities

Fund for the project. TheProvinceofBCwillcontribute$1,666,666 to this project. Dawson Creek will be responsible for all remaining costs of the project. Of the 21 projects approved for funding in British Columbia so far, 11 are drinking water projects, 9 are wastewater projects, and 1 is a brownfield remediation project. Additional projects are under review and could also soon be approved.

BC Province releases first LNG Project Development Agreement The Project Development Agreement (PDA) signed by the Province and Pacific NorthWest LNG marks a major milestone on the path to realizing the largest capital investment in BC’s history, Finance Minister Michael de Jong said in publicly releasing the full agreement recently. The agreement between the Province and Pacific NorthWest LNG is the first of its kind with an LNG proponent. It sets out the ratification process for the company and for government, identifies important milestones toward achieving project certainty, and provides longterm certainty that the investments will be treated equitably and consistently over the term of the agreement. The agreement provides the proponent with assurance through legislation to be proposed and debated in the legislature that it will not face significant increases in certain specific taxes and environmental charges for the specified term of the agreement: LNG Income Tax, Natural Gas Tax Credit, Carbon Tax (specific to liquefying natural gas at an LNG facility) and the key features of greenhouse gas emissions regulatory scheme at an LNG facility. The PDA does not provide the proponent with assurance on laws of general application, such as changes to provincial sales tax or corporate income tax. Pacific NorthWest LNG plans to build an LNG facility on Lelu Island, located in the District of Port Edward on land administered by the Prince Rupert Port Authority. The first phase of the project would consist of two liquefaction trains, two LNG storage tanks, marine infrastructure with two berths for LNG carriers, a material offloading facility, as well as administration and auxiliary buildings. The facility would liquefy and export natural gas produced by Progress Energy Canada Ltd. in northeast BC for transport to Lelu Island by the Prince Rupert Gas Transmission project proposed to be built, owned and operated by TransCanada Pipelines Ltd. Pacific NorthWest forecasts the US$36billion investment is expected to support up to 4,500 jobs at peak construction, 330 direct operational long-term jobs, and 300 local spin-off jobs, in addition to significant new revenues for local government, the provincial government, and the federal government. de Jong signed the PDA on behalf of the Province May 20 in Vancouver, initiating a ratification process by both the proponent and the BC legislature. Government is recalling the legislature on July 13, 2015, to introduce and publicly debate legislation that will enable the PNW LNG agreement and future potential agreements. Between 2015 and 2020, Asian economic growth and the switch to a cleaner fuel will almost double the demand for liquefied natural gas. BC has a natural gas supply estimated at 2,933 trillion cubic feet which could support domestic and export markets for the next 150 years. It is the cleanest-burning of all fossil fuels and results in lower greenhouse gas emissions and pollution when it replaces coal-fired generation.

NEWS UPDATE

JULY 2015

simplify the intake process. The Fast Track Option has been terminated. The PNP will continue to accept applications under the Express Entry BC, Health Care Professional and Northeast Pilot Project categories and will continue to process applications already in the Skills Immigration inventory. To be fair and transparent to those people already in the inventory the PNP will limit the number of new Skills Immigration applications to 200 for the rest of 2015. This limit is in place as BC continues to advocate for an increase to the number of PNP nominations it receives annually from the federal government. New Entrepreneur Immigration applications will be invited from the highest-scoring registrations submitted through the new online Entrepreneur Registration process. The PNP is the Province’s only direct economic immigration tool for bringing in new British Columbians. BC’s quota of PNP nominations is set by the federal government. For 2015, that allocation is 5,500. Since the 2001 inception of the program, more than 26,000 workers and entrepreneurs have been attracted to the province through the PNP. Forces driving changes to the PNP include: ■ Economic growth and demographics as in 2016, BC hits a tipping point - fewer young people will enter the workforce than older people leaving it. ■ Recent changes to the federal government’s immigration ■

PNP Redesign Matches Workers With Labour Market Needs The redesigned Provincial Nominee Program (PNP) is accepting applications again effective July 2, 2015. The PNP has reopened after a 90day pause that allowed the PNP to be redesigned so the Province could maximize the impact of its allocation of 5,500 nominees from the federal government for 2015. The redesign shifts the program’s focus to highimpact workers and entrepreneurs that bring the PNP into closer alignment with BC’s labour market and economic development priorities. Progress has been made during the 90-day pause in number of key areas, including: ■ Introduction of an online application process with an electronic-payment system. ■ Initiated development of a new intake system that will prioritize in-demand, skilled immigrant applications beginning in 2016, so that 95 per cent of BC’s annual nominations will be for in-demand skilled workers. ■ Streamlined two categories – Business Skills and Regional Business – into one Entrepreneur Immigration stream to improve efficiency and outcomes. ■ Introduced an online Entrepreneur Registration to

programs, including the Temporary Foreign Worker Program and the Immigrant Investor Program have increased the number of applications to the BC PNP.

KITIMAT Rio Tinto Starts-Up $4.8B Upgraded Aluminum Smelter The Rio Tinto upgraded aluminum smelter in Kitmat has celebrated its completion. The project created about 3,600 construction jobs, will cut emissions in half and increase production by 48 per cent to 420,000 tonnes per year. According to plant manager, Gaby Poirier, the smelter will not reach full production until next year. They will a supplier of high-quality, low-carbon footprint aluminum to the Pacific Rim. They will be employ approximately 1,000 people which is about 1,000 fewer people than were employed at the old smelter during the 1970s. Despite the smelter’s modernization to cut overall emissions, including hydrocarbons, fluorides and greenhouse gases, by an overall average of 50 per cent, sulphurdioxide emissions will increase by 56 per cent. Some Kitimat residents have appealed the company’s permit. Apparently the BC government permitted Rio Tinto Alcan to undertake its smelter modernization without requiring the company to reduce harmful sulphur-dioxide emissions.

Josh Higgins Senior Marketing Advisor

PUT YOUR COMPANY IN THE SPOTLIGHT In the life of every business, certain events always stand out: t A grand opening t A brand new building t Completing a major project t Landing a major contract t Celebrating a milestone anniversary Spotlights are your opportunity to spread the word about your firm to the business community of Northern British Columbia. Contact me today to have your business featured in our publication.

To market your firm in the Business Examiner contact Josh Higgins at 1-866-758-2684 ext 124 or josh@businessexaminer.ca

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JULY 2015

CHAMBER SUCCESSFULLY ADVOCATES ON BEHALF OF LOCAL BUSINESSES The wild-inspired menu, courtesy of Chef Ryan Cyre of White Goose Bistro, featured comfort food with a twist, such as bison meat balls, while dessert included ‘smores’ roasted over the camp fire.

PRINCE GEORGE CHRISTIE RAY

R INCE GEORGE - From May 24-26, Chamber executives and representatives from across the province gathered in Prince George for BC’s foremost business gathering for the second time in only five years. More than 160 delegates voted on 51 resolutions at the BC Chamber of Commerce Annual General Meeting and Conference. Some very important issues were discussed as the BC Chamber set its policy agenda for the coming year. All four of the resolutions brought to the floor by the PGCC were adopted by the provincial membership. These resolutions included a recommendation to advocate to the Provincial Government to include in the ten-year transportation plan a number of improvements to northern highways.

A not her resolut ion re commended improvements to BC’s highway permit system. There was also a resolution to ask the Province to strategically allocate the BC Skills for Jobs Blueprint funds across BC, and that the allocation for the North focuses on technological and engineering training. Finally, the PGCC put forward a resolution recommending that the Provincial Government commence a plan to implement a province-wide approach to an electronic ballot system for the 2018 municipal elections. It was satisfying to see the hard work of our Advocacy Committee on behalf of our members pay off. As the host Chamber, the Prince George Chamber of Commerce embraced the opportunity to showcase why Prince George is

a thriving, dynamic and diverse place to do business. Delegates were able to experience the city’s rustic charms at the “Pick-Ups and Plaid” tailgate networking party hosted by the PGCC at the Prince George Railway and Forestry Museum. After a couple of long days of discussing policies and resolutions, delegates were able to kick back and relax with a cold drink on the tailgates of pick-up trucks decked out with checkered tableclot h s. T he wild-inspired menu, courtesy of Chef Ryan Cyre of White Goose Bistro, featured comfort food with a twist, such as bison meat balls, while dessert included ‘smores’ roasted over the camp fire. A photo booth provided by the new Prince George-based company Green Magic, created a lot of laughs and memories as people had fun posing in front of a terrifying-looking grizzly bear backdrop. We were pleased to hear from a number of people that this party set the bar high for AGM networking events. T he BC Ch a mber of Commerce AGM was followed by a busy June. The Prince George Chamber of Commerce and the Hell Yeah Prince George Facebook group organized a second successful Cash Mob at the Two Rivers Art Gallery Gift Shop. The first Business After 5 networking event of 2015 was held at MNP in conjunction with their

grand opening in Prince George. Finally, our June Speaker Series Luncheon featured an informative presentation by Initiative Prince George CEO Heather Oland on the “Move Up Prince George” campaign, and IPG’s new online business directory. The PGCC won’t be taking the summer off, as there are a number of exciting events and initiatives coming up. We just wrapped up the nominations period for the 2015 Business Excellence Awards. Over the next several months, we’ll be working on preparations for the Awards Gala on October 24th. Nominations are now open for another popular PGCC

initiative: the 2016 Top 40 under 40. We encourage you to nominate a young difference-maker, entrepreneur, or professional by July 10th . Don’t forget to mark August 14 th on your calendar. Teams or individuals can tee off for the PGCC’s 4th Annual Cosmic Golf Tournament at Pine Valley Golf Course. There are plenty of opportunities to connect and engage with the Chamber over the hot summer months! Christie Ray is the CEO of the Prince George Chamber of Commerce. She can be reached at christie.ray@ pgchamber.bc.ca

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WORLD HOCKEY CHALLENGE COMING TO TOWN

FORT ST. JOHN LILIA HANSEN

ORT ST. JOHN – Exponential growth has been forecasted for Fort St. John. The 14 per cent, year-over-year increase in the value of construction projects within the City’s boundaries in 2014, combined with an increase in proposed projects, is drawing the attention of investors and businesses. To read more about the City’s accomplishments in 2014 and goals for 2015, please visit: http:// www.fortstjohn.ca/sites/ default/files/report/2014Annual-Report.pdf. Local job fairs are being held more often. Saulteau Safety & Security and Morgan Construction hosted

Career Fairs at the Employment Connections/Work BC Employment Services Centre recently, both with excellent response. BC Hydro is also planning a job fair at the end of July for the Site C Clean Energy Project. They are waiting on Provincial permits before starting work on Crown land and a date has not been confirmed. BC Hydro is hosting a series of July open houses in Fort St. John, Taylor, Hudson’s Hope, Chetwynd and Dawson Creek, to provide information to the public about its construction planning and notification program. It will seek input on how to best communicate construction-related information to residents of the Peace region. More details available at: https://www. sitecproject.com. Arts, culture, and sports remain a strong part of our community. There is always plenty to do and see. Canola Fest, a summer music festival for the Peace Region, is being held Saturday July 18 at Peace Island Park and the response has been tremendous to this sold out event. The Road Hammers will headline the show plus 10 local bands. Artwalk is in its 3rd year. It

began as a program of the Peace Gallery North in the North Peace Cultural Centre. This year, twenty-three businesses in the downtown core are featuring original artwork by local artists until July 18. Paintings, sculptures, glassware, pottery and more can be found in fun and unique corners of downtown. Fort St. John & Dawson Creek will be hosting the 2015 World Under-17 Hockey Challenge from October 30 to November 7, 2015. The world’s best hockey talents will gather in northeastern BC this fall. As stated by Fort St. John Mayor Lori Ackerman in Hockey Canada’s news release, “Fort St. John is pleased to be a co-host for this world-class event. This is an excellent opportunity for us to showcase our communities, provide economic benefits to our local businesses and hockey entertainment to our residents.” Lilia Hansen is the Executive Director of the Fort St. John & District Chamber of Commerce. She can be reached at info@ fsjchamber.com.

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OFF THE COVER/SALES

JULY 2015

SHOULD SALES BE ASSERTIVE?

QUARRY SHAPES CONTINUED FROM PAGE 1

”Launching this has been very rewarding,” she said. “Some of our most successful programs are in very small communities. We have 115 participants in the Haida Gwaii region, which has a total population of around 3,500. We’ve seen a huge appetite for this type of story telling. “ I ’m a s t ro n g b e l i e v e r i n regiona l econom ic development, where small businesses contribute to the big picture, one job at a time. That’s why I do what I do. We’re giving these businesses the tools they need to promote themselves, and ‘crosspollenate’ with each other. The overall objective is to build a stronger North.” Participants are provided with a professionally written profile, photography session, and a personalized page on their region’s website. It a l l b ega n i n Q u e snel i n 2011, where Quarry produced a book profiling and promoting 50 businesses throughout the community. The book was very popular, and prompted the creation of a website that served as a place for other companies to tell their stories and communicate with each other. By the end of this year there will be LOVE Project websites in 28 different communities, telling the stories of nearly 1,500 businesses, thanks to the partnership with Northern Development. The program will be soon launching in Hudson’s Hope, Dawson Creek, Kitimat, Prince Rupert, Taylor, the Hazeltons, Terrace and Wells. “There was a lot of buzz when A my’s f i rs t b o ok wa s p u blished,” says Renata Pylypiv King, Director of Business Development for NDIT. “We had been looking to build a ‘buy local’ program, and when we saw what she was doing, we approached her about the possibility of expanding the platform to other communities.

SALES JOHN GLENNON

It’s not that being nice is a bad thing, but these types of salespeople generally are so relationship focused that they end up letting the prospect lead the dance

W Mika Meyer, Co-Owner of Bugwood Bean, a participant with LoveSmithers “Our focus is on supporting economic development in the North. So many small businesses have a small catchment area, and the goal of this partnership is to provide them with tools to grow, succeed and maximize their potential within their own region.” From the beginning, the results of the joint venture far exceeded Northern Development’s expectations. During the pilot project launch back in 2013 they wanted 120 participants, and got 200. “We saw a lot of potential,” says King. “The website Amy had created was very unique. It wasn’t just about selling things; there was a focus on telling the story of the entrepreneur. “It’s been amazing to see what can happen when you provide the right resources to the right people. The level of marketing for participants has improved greatly. We’re creating deeper con nections w ith in communities and developing the

Brenda Beatty and John Courtney, Co-Owners of Rocky Peak Adventures, a participant with LoveQuesnel

economy at the same time.” To participate, interested regions or towns go through an application process that identifies the number of eligible businesses, and who the area’s ‘C h a m p ion’ wo u ld b e. T h e Champion is responsible for managing and maintaining the program locally. Fol low i ng the appl ication, S m a l l To w n L o v e h o s t s a n orientation workshop, teaching the community how to take full advantage of their new platform. After the workshop registration opens to all independent businesses in the area, a website is created and the profiles for each company are added. T he cost to participate is a one-time fee of $100, used exclusively to promote the program in the host community. Northern Development subsidizes all other project components. Photography sessions for each profile are completed by a local photographer whenever possible, with Small Town Love putting out an RFP in each community before each launch. “The programs are having an amazing impact,” says Quarry. “Many of these communities have less than 5,000 people, meaning resources are limited for many small businesses. “We’re offering a platform that encourages collaboration, local buying and procurement. Quite often we hear people say, ‘I didn’t know it was an option to buy that in town’. It feels like we’re building a sense of community pride with every launch.” New LOVE Projects are often unveiled in conjunction with major events. For i nsta nce, LoveHudsonsHope was opened during the first Farmer’s Market of the season, and LoveDawsonCreek launched during the Summer Cruise Show & Shine. www.smalltownlove.com www.northerndevelopment. bc.ca

hile working with sales teams in a variety of industries, one of the most debated topics is how assertive should a salesperson be? On one level, there are those who advocate for a complete relationship approach, where salespeople slowly build trust and create an environment where prospects feel comfortable enough to buy their products or services. On the other, there are those that say salespeople should push through any and all stalls or objections to close, close close. The more aggressive the better! Of course, the right answer for most is probably somewhere in between. Let’s start with the mild mannered, polite, relationship centered salesperson. While this sou nds wonder f u l, h i r i ng a salesperson with these primary attributes almost always ends in disaster. David Sandler, developer of the Sander Selling System, said that the bottom line of professional selling is going to the bank! He recognized the reality that a salesperson actually must sell something. It’s not that being nice is a bad thing, but these types of salespeople generally are so relationship focused that they end up letting the prospect lead the dance. Their need for the prospect’s approval is more important to their psyche than getting paid. Patience is their virtue, but that doesn’t usually work so well for the company who is paying their base salary while they take their time to develop relationships. Look at the resumes of salespeople who are like this and you will generally see someone who came from a customer service or support background who typically holds a sales job for just a year or two before their next job. They get hired time after time because they generally are wonderful people and nice to work with. Unfortunately, their results just won’t be there. On the other extreme is the highly pushy salesperson whose mantra is “never take a no” or “always be closing.” T his is the stereotypical salesperson portrayed in many Hollywood movies as a lying, cheating, selfabsorbed jerk. Unfortunately, this salesperson is still very much alive and functioning particularly in some retail environments like autos, furniture and time share sales. So while this salesperson gets vilified in the

media, the reason they still exist is because they often are quite effective at delivering their numbers, at least in the short term. So that is the tension: we want sales results but we can’t stand pushy salespeople. If you don’t want either extreme then what’s the right balance? We suggest that the best salespeople are in fact quite assertive, though not aggressive. They are nurturing and gentle in their mannerisms so their prospects and customers like them, but they have a high self-esteem and don’t actually need a prospect’s approval. They are friendly but also direct and professional. They listen more than they talk and they follow a systematic approach to qualify (or disqualify) a prospect. They are willing to take a “no” and yet they win far more sales and are more productive than most others. They have a great attitude and high self-esteem, they work hard to consistently do the needed behavior, and they practice and execute strong nonmanipulative questioning and selling skills. Do your best to hire salespeople with the above traits and you’ll have the basis for a high performance team. If you have an existing sales team that isn’t as strong as you want, then please consider training or replacing the non-performers. And never forget David Sandler’s rule: The bottom line of professional selling is going to the bank. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com

JULY 2015

KLEIN & SONS COMMITS TO THE FUTURE SPOTLIGHT

Civil construction company celebrates 50 years in business

R INCE GEORGE – Cory Klein’s comprehensive approach to management originates from his family business upbringing. He is the new President of R.F. Klein & Sons, a 4th generation, civ i l constr uction compa ny serving residential, commercial and industrial projects. This year marks its 50th anniversary. “I’ve always had a keen interest in the family business,” he says. “I love the industry and everything that comes with it. Every day is different, and there’s a steady stream of changes and challenges with every project we work on. “I started at the bottom here, l i te ra l ly wo rk i n g f ro m t h e ground up, as a laborer during the summers as a teenager, to now setting our long-term strategic vision. It’s given me respect for all areas of the business, and the important roles that every employee plays towards ou r success.” In addition to his hands-on experience, Klein holds a Diploma in Business Administration in Management from the College of New Caledonia, and a Bachelor of Technology in Construction Management from BCIT. “My parents didn’t want me to join the family business,” he said. “But I was really interested from an early age, and when I knew that I wanted to take the company over, it was really important for me to formalize my education. “After graduating I moved back to my hometown and started work at the office right away. From there I transitioned to estimating and project management, and eventually grew into the Vice President role. Earlier this year I became President of the company.”

Cory Klein, President of R.F. Klein & Sons Klein has leveraged his comprehensive industry background into both a long-term recruitment strategy, and a way to give back to the community. His company has become involved in a project called Heavy Metal Rocks, a partnership between WorkSafeBC, the College of New Caledonia, School District 57, and members of the Prince George Construction Association. The initiative takes high school students through an intensive 4-day industry work experience program. “We’ve been involved from the very beginning,” says Klein. “The results have been impressive, and the program has ended up producing some very quality employees for us. One of our biggest challenges is finding competent staff who want long-term careers in the industry. “There’s a lot of opportunity up here, but we’re not interested in just hiring equipment operators. Our focus is on having people come in on the ground level, and learn all areas of the business. That process creates valuable employees, it develops management and problem solving skills that class room training just can’t teach.” 32 students are selected for SEE KLEIN & SONS | PAGE 7

Heavy Hauling (1990) Ltd

A John Deere bulldozer outfitted with Topcon GPS

A piece of John Deere heavy equipment

Proud to be working with the Kleins for the past 25 years. Lee and sta congratulate you on your 50 year milestone.

9267 Penn Rd - Prince George, BC • 250-561-1137 • 1-877-561-1137 larrysheavyhaul@telus.net • www.larrysheavyhauling.ca

JULY 2015

R.F. Klein & Sons crushing equipment

KLEIN & SONS CONTINUED FROM PAGE 6

the 4-day event after a rigorous application process. They’re given the opportunity to operate heavy-duty machinery including cranes and welding equipment. The participants learn about industry expectations, and the different career paths that are available. 4 generations and 50 years have seen the company’s service offerings evolve and adapt to economic shifts in the region, and changing customer needs. It was started on July 12, 1965, by Cory’s great-grandfather, Roland F. Klein. He and his 2 sons, Roger and David, served the quickly growing construction and forestry industry at the time. “We started off with one D4 bulldozer and a 950 Cat Loader,” says Klein. “There was a lot of demand then with all of the pulp mills that were being built. We did a lot of work for CN Rail, and even played a role in constructing the original Parkwood Mall. “There were periods where we worked on construction projects in the summer, and logged

R.F. Klein & Sons equipment working on the Prince George RCMP project

SEE KLEIN & SONS | PAGE 8

JULY 2015

KLEIN & SONS CONTINUED FROM PAGE 7

during the winter. We took on any kind of construction we could get our hands on, it kept us going through challenging times.” The company took a major step towards its current state when Roger Klein took over operations. Roger is Cory’s grandfather. “There was a lot of economic uncertainty when he bought out the other shareholders,” says K lein. “Roger took a chance and held everything together. He built the foundation for the company that exists today, and we’ve grown significantly since he bought it. “Now we have 50 pieces of machinery, from mini backhoes to large excavators and trucks. We’ve expanded our service of feri ng, a nd lau nched new divisions to address both our own needs, and the needs of the region.” Their portfolio includes some very significant regional projects, including Riverpoint Landing, the Prince George RCMP Building, the Sinclar Group’s Lakeland Mills reconstruction, Northern Estates Winery, ACME Commercial Subdivision, Costco Gas Bar, Sturgeon Road Subdivision, and various other projects for firms, such as, L&M Engineering and the City of Prince George. The past few years have seen Klein & Sons become a fairly substantial aggregate crushing provider to the construction industry. “One of our suppliers retired without a lot of notice,” he says. “We had a pretty big need for aggregate products and crushing services, so we decided to buy one of the supplier’s spreads. “Initially we just used it for our own projects, and dabbled with some outside clients to cover our costs. After a while we began noticing a lot of demand for the service, and ended up purchasing additional equipment. Now with manager Zach Roller at the helm crushing aggregates make up 20 per cent of our business.” Clients of note include Columbia Bitulithic, Pittman Asphalt,

A proud supplier of Klein & Sons

A view of the Island Cache Stone Company yard Inland Concrete and a company that distributes red and black lava products, originating from the Nazko Volcano Cone near Quesnel. They own and operate 2 cone-crushing machines, 1 jaw crusher, an impact crusher, and various loaders and rock specific trucks. Recently, R.F. Klein & Sons launched Island Cache Stone Company, which provides high end, low-maintenance landscaping products and services like rubber mulch and synthetic lawns. “We decided to make the move after seeing a gap in the marketplace,” says Klein. “One of our staff, Lee Stevens, had previous experience in running a similar company. He’s taken the reigns and helped us build a successful business. “T here wa s a need for t he service in a number of projects we were working on, and the SEE KLEIN & SONS | PAGE 9

The Island Cache Stone Company’s award-winning Canadian Home Builders Association of Northern BC home show booth

CONGRATULATIONS ON YOUR CONTINUED SUCCESS, WE LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE!

BC Owned and Operated

Bulk Fuel-Lubricants • Cardlock Sales - Heating Oil Prince George, BC 250-563-5823

Valemount, BC 250-566-4818 www.swpetroleum.ca

Toll Free 1-855-880-7827

Rod Logan rlogan@lehighcement.com www.inlandcanada.com 1-800-663-3224

We are privileged to be a part of the Klein Group's continued growth and success

www.karpes.ca 250.564.8949 Prince George, BC

JULY 2015

Prince George Hospice House landscaping, as completed by the Island Cache Stone Company

R.F. Klein & Sons equipment in action on the ACME Commercial Subdivision

KLEIN & SONS CONTINUED FROM PAGE 8

response has been tremendous. We won Best Booth and Best In Show at the Canadian Home Builders Association of Northern BC home show, and have worked on projects like the new Houle Electric renovation, and the Prince George Hospice Society lottery home.” Being in business for half a century is no small feat, the company’s success is due largely to the strong management team behind it. “I feel really fortunate to work with the guys that I do,” says Klein. “We have Jason Garneau, our General Manager, who brings a lot of experience and community presence to the table. Bringing him onto our team really helps us get to the next level. “It’s allowed me to focus on the strategic side of things, while he handles a lot of the day-to-day operations. We’re also lucky to

have my uncle James Klein and Wayne Manner as key project managers. My grandfather Roger continues to work in an advisory role, he’s very sharp and has a wealth of knowledge as I’ve grown into this position.” Over the years Klein & Sons has built their reputation on 3 key principles, pride, passion and promise. “We’ve really made a point of focusing on those concepts in every aspect of the business,” he says. “We have long relationships with our customers that last over multiple projects. They’ve been built on our desire to do the best work that we possibly can. “That quality of work is enhanced by the high level of communication and transparency we offer. At any state of the job, you’re going to know what’s going on. We take pride in what we do, we truly love and enjoy our jobs, and I think that it shows.” Those long-term relationships

Congratulations to Klein Group as you celebrate 50 years of incredible success! We are proud to be your partner.

Prince George 1706 Ogilvie Street • 250-564-1288

have been vital to both Klein and his company’s success. “People call us for work,” he says. “In a tow n l i ke Pri nce G e orge, yo u r rep ut at ion i s everything. We’ve gained a lot of business just because we’ve invested in our clients, and built those personal connections. “You don’t have to reinvent the wheel to be successful. Staying committed to our core principles, and not sacrificing quality and integrity for profits, has built the company to where it is now.” His management style and approach have been strongly influenced by his family business roots. “T here’s a ver y t ig ht-k n it atmosphere here,” says Klein. “We have a nice-sized team of about 50, and despite that, we treat everyone like family. When we add a new staff member, we really try to make sure they know where the company is headed, and that there’s an opportunity

to advance their career from within. “It’s really important to get ‘buy-in’ from everyone, to have them be excited about the direction we’re going in. As we’ve grown, my focus has been on adding people who have the right personality. The group here is very passionate, they love being a part of each project they work on, and they know they’re working towards something greater.” That ‘something greater’ is Klein’s vision for his company, and ultimately the construction industry. “Efficiency a nd effectiveness are our primary goals,” he says. “We’ve really made a point of implementing systems wherever possible. This sector hasn’t changed a ton in the last 20 years, and I think that my generation has a lot to offer. Our company has made some big investments in technology that have really helped, things like GPS, and internal software.

“As we improve and perfect these systems, it allows us to get in and out of job sites at a faster rate. This improves our profitability, and gives us the ability to scale up and expand into other regions. Right now we’re mostly focused in Prince George, but I see us growing into new areas in the future.” K lein is heavily involved in both his community and industry. He serves on the board of the Prince George Railway & Forestry Museum, Prince George Construction Association, Northern BC Construction Association, and is an alternate on the BC Construction Association. His company was also a major sponsor of this year’s Canada Winter Games to help build the Prince George Construction Association Outdoor Ice Oval Building. “I’m a big believer in giving back,” he says. “It’s important that our company play a role in advocating for the sector, and preserving the history of our community. There’s a fairly significant amount of time that gets invested into those initiatives, but it’s been well worth it.” He was recognized for his contributions to the community by being named to the Prince George Chamber of Commerce 40 Under 40 list. www.kleingroup.ca

Thank you for your business, and I wish you the best for the next 50 years! - Liam Parfitt

www.wajax.com

FROM COVER/100 MILE HOUSE

JULY 2015

SOUTH CARIBOO SEES 30 PER CENT TOURISM BOOM Our local lakes, beautiful scenery and small town feel is a large attraction to the traveller looking for the exploring, recreational, and historical experience.

100 MILE HOUSE

100 Mile House. Celebrations start on July 19th with entertainment and events planned all week long until July 26th. July 25th is the party day in Centennial Park from 10:00am until 9:00pm with entertainment all day long. Visit the Facebook page for all the events happening through the week! https:// www.facebook.com/100mil ehouse50thanniversary2015 The FIVE BUCK DUCK race, sponsored by the South Cariboo Chamber of Commerce, will be a part of the celebrations taking place July 25th at 1:30pm in Centennial Park’s Bridge Creek. Please sea rch “Sout h Cariboo Chamber of Comm erc e” i n YouT ub e to view the amazing video we put together showcasing the beauty of our area. https://www.youtube.com/ watch?v=ojpyNQRAH28 It’s gearing up to be a wonderful summer!

SHELLY MORTON

BV BRACES FOR IMPACT CONTINUED FROM PAGE 1

every requirement possible. Everything, from internal safety procedures and marketing, to community investments and recruitment strategies have been refined over the past 18 months.” Huxtable hired Philippe Bernier as BV’s new Director of Community Relations and Business Development, to take the company through its next phase. “We’ve worked on building a forwardthinking business here,” says Bernier. “We have the capacity and experience to handle these major projects that the area is expecting. “We’ve made a point of enhancing and increasing our brand awareness through updated imagery, taglines and a renewed corporate vision. There are new internal systems in place, and investments have been made to take us to the next level. Our goal is to be as prepared as we can for when the FIDs come through.” A key focus in recent history has been standardized safety systems. They’ve implemented a new industry leading health and wellness initiative that includes real time, automated reporting capabilities. The system uses tablets, instantly linking job sites to the head office, and allowing management to respond immediately to any situation. “The wellbeing of our employees is priority one,” says Huxtable. “People in this industry face a lot of challenges, and we want to go the extra mile to make sure that they feel safe coming to work every day. The more we invest in our employees, the better service we’re able to provide. “Our team feels safer because of the way we treat them, and the processes we’ve put in place to make sure they’re taken care of. Everyone here knows that we want them to get home safe to their families, and we believe that’s one reason why we have such a positive work environment.” Project quality control is also a top priority for BV. “Maintaining a high standard of work is vital to our long term success,” says Bernier. “We have a team that goes through each project we work on, and reviews everything our electricians have done. “The impact that these major jobs have on our area is very significant, and we make sure that every piece of work we do fits with the project’s overall plan.” Their commitment to excellence has resulted in a well-developed portfolio, which includes the Forrest Kerr, Volcano Creek, McLymont Creek, Upper Lillooet

and Long Lake hydroelectric projects, and the Huckleberry Mines expansion. The prospect of a torrent of major infrastructure projects being approved has lead BV to focus on preparing for potential recruitment challenges. In response, they developed ‘Project Power’ a program in conjunction with School District 54’s Trades Program. It gives high school students a hands-on opportunity experience and to learn about the electrical industry and its career potential. They’re also in discussions with a local post-secondary institution to develop a training program that focuses on servicing LNG projects. “We want to prepare for the future,” says Huxtable. “When these projects start getting approved, there’s going to be a significant shortage of skilled labor all throughout the province. Our goal is to be proactive, and make sure that we have access to the employees necessary to complete these jobs. “We’ve been fortunate to build a strong human resources database, and we’ve been able to grow and fill our client needs no matter the size of their projects. However, we do expect a time where there’s going to be an employment void, and we’re going to need a system in place that produces people who can come right into the workforce.” BV prides itself on having the capacity to handle large-scale industrial projects, while providing, small town, hands-on customer service. “One of the things we stress with our clients is that we’re accessible around the clock,” says Bernier. “At any time, for any reason, we’re available. Open communication and transparency is huge for us. We want our customers to know what’s going on at any stage of their project.” The company has also put relationships with First Nations groups at the top of their priority list. “We’ve enjoyed many long-term relationships with the local First Nations,” says Bernier. “The friendships and partnerships go back years, this isn’t something we’ve pursued to get new business. They’re a vital part of our community, and we feel fortunate to have a strong working relationship with them.” BV is also a strong support of various initiatives in their community, including the Smithers Ski and Snowboard Club, Creative Roots Performing Art Studio, Bulkley Valley Hospital Foundation, and the Smithers Rotary Club. www.bvelectric.ca

and entertainment. On July 9th, 100 Mile House welcomed 24 boys soccer teams ages 13 -15 to compete in the Les Sinnott Memorial Provincial Boys U13/U14/ U15 Championships, bringing approximately 450 players and their families to the South Cariboo. The Hot July Nights Car and Bike Show is happening July 17-19th , featuring rod runs, poker runs, live music and more! The big Show and Shine will take place July 19th starting at 10:00am in Centennial Park, 100 Mile House. The South Cariboo Chamber of Commerce is part of a hard working committee planning the 50th Anniversary of the Incorporation of

Shelly Morton is Executive Director of the South Cariboo Chamber of Commerce, which covers from Clinton to Lac La Hache, including 100 Mile House. She can be contacted at manager@ scariboochamber.org.

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BV Electric employees in front of a company vehicle

00 MILE HOUSE - It is a busy time in the South Cariboo!  This is our tourist season and businesses in our town are welcoming them with open arms. The South Cariboo Tourist Information Centre has had an increase of 30 per cent in visitors for the month June 2015 over June 2014. Our local lakes, beautiful scenery and small town feel is a large attraction to the traveller looking for the exploring, recreational, and historical experience. The small-town Birch Avenue shopping is always a pleasant experience and the local South Cariboo Farmers Market is hopping every Friday morning with vendors

JULY 2015

CLIENT SERVICE PRIMARY FOR PRECISION SPOTLIGHT

Booming Industrial Manufacturer and Machine shop delivers comprehensive service offering

R I NCE GEORGE – Precision Machinery has doubled in size every year since it opened its doors in 2008. T he company provides design, machining, fabrication and installation services to clients across North America, and has progressed rapidly due to an across-the-board commitment to excellence. “We’re a customer focused, quality driven organization,” says Josh Bergen, compa ny founder and Partner. “We deliver a premium product and service offering, and when you combine that with exceptional client service, you’re going to see great results. “ T he c ompa ny b e ga n i n a small shop as a one man show, and now we have 10 employees in a 5,000 square-foot building that’s almost at capacity. It’s been an incredibly rewarding experience so far, and I’m excited about the future, there’s a lot going on here.” Precision has maintained its momentu m because of their focus on developing relationships with their clients, and making their success a priority. “Our biggest strength is the w a y w e t r e a t o u r c u s t o mers,” says Bergen. “For us to be successful, so do they. We put a lot of emphasis on being very accessible throughout all stages of the process. As a result, we receive a high level of repeat and referral business because that’s not normal for this industry. “We’re going the extra mile to make sure any challenges are resolved as quickly as possible. That mentality has really paid off or us. There have been times where we’ve had to resolve some difficult problems with clients,

At a recent trade show From left to right: Josh Bergen, Founder and Partner at Precision Machinery, a happy customer, and Nalynd Vogt, Partner at Precision Machinery

The Precision CNC Guide Dresser and they come back to us again and again because of the way that we treat them.” A significant contributor to the business’s growth has been its integration of automation,

A Precision Machinery project in progress on their live-tooled Okuma lathe

software, training, and equipment. “We’ve developed a system that minimizes room for error,” says Partner and Manufacturing Manager Nalynd Vogt. “Our CAD design software is linked directly to our machine’s CAM software, which means that the manufactured product is identical to what was originally designed.” Traditionally, machine and fabrication shops rely on an engineer to draw out a product’s design. That design is printed and given to a machinist to recreate on a milling machine or lathe, and often the end result is not identical to the original design. “Ultimately we’re providing a level of certainty for our customers,” says Vogt. “Our company is focused on providing unwavering quality. “The team we’ve built here is very competent, they’re well

trained and each person has a thorough understanding of the products and services we offer.” Precision’s approach to business is somewhat unique for its industry. Their comprehensive

service offering, flowing from design to install, means that they’re not just working with a client concept, they’re improving it. “ We’re v e r y h a n d s o n throughout the entire process,” says Bergen. “Customers call us because we excel at problem solving, troubleshooting, and being able to offer an effective solution. Our team is very talented, and we’ve invested a lot into them, from training and upgrading, to new systems and equipment. “We bel ieve that ou r sta f f should have a thorough understanding of how the products they produce are going to be used when they’re completed. Q u ite of ten, because of ou r staff’s technical expertise and industry experience, they can improve the design and functionality of a project, compared to the client’s initial concept.” Bergen and Vogt have years of machining and fabrication experience, and each is a Red Seal certified tradesmen. “Both Josh and I are regular guys,” says Vogt. “We haven’t had anything handed to us in life, we’ve just worked really hard. The only difference between us and other people is motivation. We have put everything into this company. “I started the business in 2008 during the recession,” says Bergen. “It was a really challenging time, but we made it through. Our high work standard and intense work ethic have brought us to where we are. “Nalynd came on board when I reached my capacity to handle the business, he’s been instrumental in taking us to the next level. His diverse skill set has added a lot of value.” The company offers “job shop” products and currently produces three product lines, including the Precision CNC Guide Dresser and Precision Saw Guides. They are also heavily involved in research and development and plan to launch 1 new product each year for the next 3 years. www.pgmr.ca

We are proud to be your partner. Congratulations on your continued success, we look forward to working together with you in the future.

250-562-4343 | www.3phasepower.ca

JULY 2015

AUTOMOTIVE ENERGY EFFICIENCY Fueling Clean Flames of Competition Automakers unseal patents to stimulate competition and speed up infrastructure for energy efficient vehicles

hese days it’s hard to find an automaker that doesn’t offer an energy efficient vehicle as part of its line up. Every year billions of dollars are invested in the pursuit of better fuel economy and a smaller carbon footprint. With BC posting some of the highest gas prices in the country, consumers are looking for the best options that pull double duty, saving on their fuel bill and caring for the environment. Toyota hit the market first with the Prius more than 15 years ago and started a revolution in hybrid technology. But the revolution is far from over. Automakers are following the dotted lines leading to a rapidly increasing market, with estimates by Navigant Research showing a compound annual growth rate of 23.7 per cent. In fact, the auto industry is fueling the flames of competition and speeding up construction of vital infrastructure by sharing technology and patents. Roy Lancaster, general manager of Prince George Toyota said that Toyota led the pack when it sold its hybrid patents to Ford. Then in June of 2014, Tesla CEO, Elon Musk said, on the motor company’s blog, that it promised that it would not “initiate patent lawsuits against anyone who, in good faith, wants to use our technology.” And recently, Ford added its push for product advancement, announcing it would be opening up its portfolio of EV technology patents. It’s an important move for electric vehicles and the industry. Kevin Layden, director of the Ford Electrification Program, said, “ …by sharing our research with other companies, we will accelerate the growth of the electrified vehicle technology and deliver even better products to customers.” G o o d n e w s fo r c o n s u m e r s a n d t h e environment. Today electric vehicles include battery electric vehicles (BEVs) that run only on a battery and an electric drive train and plug into an external source to recharge. There are also plug-in hybrid electric vehicles (PHEVs) that can use both a plug-in source to recharge and/or internal combustion should the battery run low. Currently, hybrid technology can be found in a range of models from compact two-seaters to the popular sport utility, and fully electric vehicles can be found from compact to sedan. But as fuel costs continue to rise and technology improves, the roads could be seeing more variety in models and sizes of electric vehicle. Tesla spokesperson Alexis Georgeson said that a strong market demand in BC could see a fully electric sport utility model as early as 2016. “Last year saw an important step in our technology with the release of an all-wheel-drive Model S,” she said, adding that the high performance sedan won the number one spot on Consumer Report’s list of Top Ten Cars for 2015. “We have a no-compromise philosophy and are 100 per cent focused on producing electric vehicles,” she said. Though the popularity of EV’s is growing, there are still consumer drawbacks. The biggest is the

distance travelled on a single charge. After all, British Columbians like to drive, and not just around town. Tesla’s Model S rear wheel drive, with an 85 kWh battery, has a range of 425 km; other EV’s have up to 200 km. Both the latter can take up to six hours to recharge at a regular charging station. Toaddresstherangeissue,TeslahasbeguninstallingsuperchargingstationsthroughoutBC,allowing Tesla drivers to charge their car in 20 minutes. “Stations strategically placed along the TransCanada Highway allow the driver to seamlessly get back on the road after taking a quick pit stop and recharge,” Georgeson said. She added that station locations in BC currently take drivers to Calgary, and future plans for extending the supercharger’s reach are in the works. For cars like the Nissan Leaf, Mitsubishi iMiev, Mercedes Smart for Two, Chevrolet Volt and Ford Focus Electric, the commute to and from work sees the most returns, providing a nocost traveling experience and easier access to charging stations.

Ken Kirubi, sales manager for Kelowna Infiniti Nissan, said, “With the Leaf you get a lot of bang for your buck, and a luxury ride for the commute to and from work.” He added that, currently, the electric model serves a niche market to individuals who want more than fuel savings; they want to be part of the solution to climate protection. He also said that BC still has a learning curve when it comes to energy efficient vehicles. “We’ve been using gas to power our vehicles for decades; it will take time to learn a new system.” Lancaster said that sales of EV’s revolve around gas prices. “When gas prices are high, sales of hybrids goes up, when gas prices are low, sales go down.” David James Gray, sales consultant for Steve Marshall Ford Nanaimo, who converted his own car to solar powered electric, believes the day is coming when all vehicles on the road will be either electric or fuel-cell powered. “For Canadian drivers a viable option for long range driving and city driving is a car that can

872 Alpine Road 100 Mile House, BC

250-395-2414 www.sunriseford.ca

AUTOMOTIVE

JULY 2015

NCDA of BC is making it easy for consumers to cash in on incentives for purchasing a clean energy efficient vehicle said Blair Qualey

Eventually all vehicles on the road will be electric of fuelcell powered said David Gray

Ken Kirubi said the Nissan Leaf provides a lot of bang for the buck and a luxury ride for the commute from work to home.

Roy Lancaster said Toyota led the pack when they sold their patents to Ford.

CREDIT:BLAIR QUALEY

CREDIT:DAVID JAMES RAY

CREDIT: KELOWNA INFINITI NISSAN

CREDIT:ROY LANCASTER

run on electric but has gas for a backup,â&#x20AC;? he said, adding that with hybrids, gas is used if there is more power drawn, as in acceleration or traveling up a grade. â&#x20AC;&#x153;During acceleration the gas is powering the vehicle, but once you reach speed, you can switch to electric by taking your foot off the gas pedal and then putting it back on. At that point the electric motor kicks in.â&#x20AC;? Blair Qualey, president and CEO of the New Car Dealers Association (NCDA), said the hydrogen fuel-cell electric vehicle is also a contender for future energy efficient automobiles. At the 2015 Vancouver International Autoshow, Hyundai unveiled its latest energy efficient vehicle, the CUV fuel-cell electric Tucson, and other automakers like Honda, Toyota and GM promise to introduce their own version in the

next couple of years. But the key still remains that BC needs infrastructure, recharging stations and fuel centers. â&#x20AC;&#x153;There is only one hydrogen fueling station in the lower mainland,â&#x20AC;? said Qualey. That limits the viability of purchasing a car with planetsaving technology. You canâ&#x20AC;&#x2122;t fill up with hydrogen at a corner gas station, at least not yet. According to Ministry of Energy and Mines spokesperson, David Haslam, there are currently, 550 publically-available Level 2 charging stations across BC and 13 DC fast charging stations along strategic corridors. â&#x20AC;&#x153;Investments in infrastructure will be based on the results of a charging infrastructure gap analysis, currently underway. It will identify critical gaps and where provincial investments can have

the most impact,â&#x20AC;? he said, adding that details of the charging infrastructure program will be available by the fall of 2015. Though NCDA of BC acts as an advocacy group for new car dealerships, providing training, publications and liaison services between the government and media, it is also partnered with the Ministry of Energy and Mines to administer the Clean Energy Vehicle Program for BC (CEVP). Initially running from 2011 to the spring of 2014, the program has recently been renewed when on March 23, 2015, Minister of Energy and Mines, Bill Bennet announced that it would once again subsidize Canadians purchase of an electric, hybrid or fuel cell vehicle. â&#x20AC;&#x153;We wanted to make the process as uncomplicated for the consumer as possible,â&#x20AC;? said Qualey. In the

program, BC residents, businesses, non-profit organizations and local government organizations (including municipal and regional governments and First Nations, but excluding provincial, crown, and federal government agencies), who purchase or lease qualifying new vehicles, will be eligible for up to $5,000 off qualifying electric, fuel-cell electric, and plug-in hybrid electric vehicles and up to $6,000 for a hydrogen fuel cell vehicle. â&#x20AC;&#x153;The car dealership takes the incentive value off the negotiated price, before taxes, and then it applies to the CEVP of BC for reimbursement,â&#x20AC;? he said. The CEV program will run until March 31, 2018 or until the more than $5 million in the program is exhausted, whichever comes first. The long-term goal is for five per cent of new light duty vehicle

purchases in BC to use clean energy by 2020. That means lower spending on imported transportation fuels and more use of locally produced electricity and hydrogen. According to Green Car Reports, the number of electric and hybrid cars on Canadian roads is growing. In January 2015 EVâ&#x20AC;&#x2122;s hit a landmark number with a total of 10,000 vehicles sold. And the total of all models and types of plug in hybrids sold in Canada in 2014 was 10,175. In BC, there are currently, 1700 CEVâ&#x20AC;&#x2122;s on the road. With added cash savings incentives, BC may see more EVâ&#x20AC;&#x2122;s plugging into clean, cheap power. And that spells greater diversity for the provinceâ&#x20AC;&#x2122;s auto industry, a new direction for getting ahead in the race for fuel efficiency and auto sales and new opportunities for a skilled and specialized work force.

RAINBOW CHRYSLER IS

EXPANDING www.rainbowchrysler.ca

EXPECTED COMPLETION DATE DEC 2015

We are very excited d to be expan nding our facility. Prince Rupert is beginning to grow and d we ex expe pect this grrowth to continue at a rapid pa ace - so we want to o be prepared. We ho ope to co omp mpllete e our ur expansion by December 201 015. 01 2XU YLLVLRQ LV WR HQVXUH WKDW L W ZH H FD DQ FR FRQWLQXH H WR RĆŞ R HU WKH TXDOLW\ W\\ VHUUYL YLFH FH RXUU ccu custtom ome omer errs know kn ow and exp xpec ect, t, while att ttra ract ctin ing g future re cus usto t mers as the e Pr P iin ncce e Rup upe errt arrea ea expands. xp xp 2XU ĆŹUVW VWHS ZDV DFTXLULQJ DQ DGGLWWLR LRQD QDO O DFUH UH H RI I OD ODQ QG G DGM GMRL MRL RLLQL QLLQJ Q J RX XUU H[LV [[LLVWLQJ VL VW VLWH VL WH WH LQFUHDVLQJ RXU VL]H WR MXVW RYHU DFUHV $FTX TX XLVVLW LWLR LRQ Q D DQ QG G OD ODQG G FOH OHDU DUULQ QJ Z J Z J ZD DV FRPSOH OH HWH HG earlier this year. 7KLV DGGHG ODQG SXUFKDVH DOORZV V XVV WR R LQ LQFUH LQF HD DVH WKH KH TXD XDQ QWLW\ \ RII QHZ \ HZ DQG SUH H R RZQ ZQHG H vehi ve hicl cles e we have available on si site e. We We se elll ne ne ew w Ch hryysl s er Dod dge Jeep and d Ra am ve vehicles ess LQFOXGLQJ WK LQ W H QHZ 5DP P 3U P 3UURP 3 RPDV DVWH HU 9D U 9D DQVV :H :H DOV OVR R RĆŞ R RĆŞ ĆŞH HUU DOOOO PDNHVV RI I SUH RZ RZQH HG G YH YHKL KLLFOOH HVV If not in stocck, we ca an loc locate lo te e anyy new ew or preprre owne ned ne d ve vehi hicle you are lo look oking fo forr. We are mos ost pr prou oud ou d off th he e bui uild lding g po p rtion off our ur expansion. Our current fa f ci cili lity ty wil il LQFUHD HD DVH VH LQ Q VL VL]H ]H IUR RP P VTX TXDU D H IHHW WR R MX MXVWW RYHU VTXDUH IH IHHW HW \HV DOP OPRVW D D perc pe rcen entt in en incr cre cr ease e in si size! siz ze W en it co Wh come me es to serrviicing all off our ou custom ou om omer mer ersâ&#x20AC;&#x2122; veh hic icle l s (we service all makes and P GH PR GHOV GHOV OV LW LW LV LP V LP V PSR SRUWDQW WR KDY DYYH WKH PRVW VWW XS WR GDWH HT TXL XLSP S HQW DQG WKH KLJKHVW OHYHO RI tra trai tr aiine ed tech hni nici c an ci a s.

Byy increasing the nu umb mber er of repair bays FOLLOW OUR PROGRESS ffrrom m 6 to 10, we wil illl be abl ble to o grow ZLLWK RXU FXVWRPHU ED ZLWK ED DVH VH $OV OVR VR R E\ \ LQ LQVW VWDO D OLQJ QJ J D OE OE KRLVW ZH OE ZH ZLOO EH DEOOH H WWR R OR RRN afte er no nott only the h ave vera r ge ve ra ehicle ehic eh cle e - but u heavvy dut uty tr truc ucks ks as well. 7KH VH HUYYLF L H VWDĆŞ DĆŞ DUH H[FLWHG G WR EH EH KDY DYLQ LQ QJ J WZ WZ WZR QHZ VW VWDW VW D H RI RI WKH DUW GHW HWDL DLOO E ED\V WR RĆŞHU ED \V U an incre reas ased level of de as d ta tail ilin ing fo or ou ur cu cust sttom omer er Thesse extra ers. er a lar arge g bayys will also assiist s FRUSRUDW D H H FO F LHQWV ZLWK WKHLU WUXFN ĆŽHH HHWV WV Letâ&#x20AC;&#x2122;s not ffo orget rg g about tire storage - Rainbow Chrysl sller er is kn k ow wn by many of its custom mers as a tir ire sh hop op with tire pricing that canâ&#x20AC;&#x2122;t be bea at, as we ell ll as co c nvenient tire storag ge fo for its custom mer e s! s Wi W th the expansion, we are addin ing g a tw t o st stor o eyy tire storage bu buil ildi ding with a conveyyorr to o as a siist st with heavier truck tires. The Ra ain nbow Ch hry r sler Tea am, m all 27 of us, are e EXC XCIT XC ITE IT ED about Prince e Ru R pe pertâ&#x20AC;&#x2122;s fut u ure and d we e willl be b rea ea ady! From our u building expansion to modernizing alll our u com o pu puter V\\VWHP VWWHP PV V DQG Q RQJRL RLQJ RL Q WUDLQLQJ WR W H[SDQG RXU VWDĆŞV NQRZOHGJH ZH ORRN IRUUZD WR ZDUG WR EH EHLQ LQJ J evve erryo one eâ&#x20AC;&#x2122;s â&#x20AC;&#x2122;s 1st st ch ho oicce for any of the heir he eir ir automotive needs. Rain Rain Ra inbo bow bo w Ch Chry ry ysllerr Dod o ge g Jee ep Lt L d. is Prin nce c Rup u ertâ&#x20AC;&#x2122;s Only Locally Owned Ow d an nd Op O erat erra ed Deale le ershi s ip.

Brian Musgrave g e Dealer Principal

110 $IBNCFSMJO "WF 1SJODF 3VQFSU t 0 - 624 - t - 877- 624 - 8207

JULY 2015

ONSITE INSTALLATIONS IS DEDICATED TO SAFE DRINKING WATER SPOTLIGHT

Local company is an expert is wastewater system design and installation

RINCE GEORGE – Onsite Installations Inc. (formerly Berwick Construction Ltd.) is a general excavation company that specializes in the design and installation of onsite septic systems. The Prince George based company employs a Registered Onsite Wastewater Practitioner (ROWP) certified with the designations of Planner, Installer, M a i nten a nce P rov ider, a nd Private Inspector of Residential Onsite Septic Systems. Dean Dingwall, ROWP, is the “boots on the ground” owner/ operator of the local company. He said that prior to 2005, virtually anyone could install wastewater systems. After the fatal E coli outbreak in Walkerton Ontario in 2000, the need to maximize the protection of the water sources everyone depends on became an obvious priority. In May 2005, BC was the first Canadian province to adopt a new model for the way that septic systems are regulated. From that time on, anyone planning, installing or maintaining a wastewater system had to have an ROWP designation or be an engineer with a background in wastewater. Dingwall noted that his father, Earl, who was his partner at one point, liked to purchase parcels of land that he developed and sold. “A portion of that work involved designing and installing the septic systems,” Dingwall said, adding that when he sold another business that he had operated for a number of years, his father called him up and asked him to partner with him to focus on wastewater systems. “Our specialty is designing, supplying, and installing onsite wastewater systems,” Dingwall said. “There are companies out there that claim to be

Onsite Installations is certified to install wastewater systems

“These systems have got to function as designed. That’s really what pushes us every day – we think about the issues that could arise and work diligently to prevent them.” DEAN DINGWALL OWNER/OPERATOR, ONSITE INSTALLATIONS INC.

Dean Dingwall is the “boots on the ground” owner/operator

Congratulations on your continued success! We look forward to working with you in the future!

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JULY 2015

Onsite Installations has been installing wastewater systems for more than a decade

Onsite Installations’ crew is dedicated to doing the job right the first time

wastewater contractors, but t he ter m ROW P mea ns t h at the person is certified and is abreast of the latest technology and regulatory framework. A list of persons with the appropriate designations can be found on the Northern Health and ASTTBC websites. Every season I receive calls about systems with serious issues, and they often turn out to have been built by someone not certified to do that work. Allow that to happen, and you run the risk of having a problem.” He added that anyone considering development on a property that does not have some form of centralized septic available, the fi rst step i n the process should be to contact an authorized person and arrange for test pits and percolation/ permeameter tests. The ROWP will log

TONY TIANI & COMPANY INC. C

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Congratulations Dean, ers in celebrating it is an honor to join oth essful business. your many years of succ ing working I look forward to our ongo . relationship and friendship – Tony Tiani, CPA, CA

1.888.678.4264 | (250)564-0400 www.tiani.ca

Dan Marcotte Barrister & Solicitor

440 Brunswick Street Prince George, BC

(250) 564-0052 dan@marcottelaw.ca

the site information, and this, coupled with information about the planned usage i ncluding the number of bedrooms and square footage, will form the basis of the design required to plan a septic system for the property. Dingwall said that since Walkerton, authorities having jurisdiction have become even more aware that as densities increase a nd , a s p eople move out to acreages, the need for properly designed, installed, and maintained systems also increases. “We are charged with protecting public health and safety, particularly as it pertains to drinking water,” he said, adding that he is confident that Onsite Installations is one of the best at what it does. “We really take a lot of pride in what we do. We pay a lot of attention to the aesthetics of the finished product. And we want it to function properly because, ultimately, we are responsible for those systems we design and install. If I put it in the ground and you have a problem, I am ma ndated to look a f ter that problem.” He noted that people who hire someone who does it as a sideline have no recourse if they later have an issue. Both contractors and the general public hire Onsite Installations. Landowners wishing to build a new home must have a wastewater system designed and filed with Northern Health Public Protection before they can obtain a building permit. Di ng wa l l poi nted out t h at since the new regulations came into effect in 2005, the number of people installing wastewater systems has dropped sharply. The requirements for certification are quite exacting, requiring both experience and education, along with continuing professional development. For Onsite Installations, the work is of utmost importance – and it must be work of the highest quality. “These systems have got to function as designed,” he said. “That’s really what pushes us every day – we think about the issues that could arise and work diligently to prevent them. We want to do it right the first time. We are committed to the longterm success of our systems. They have to work.” He noted that Onsite Installations has the experience. The company has been full-time in the industry since 2005 and has been building wastewater systems as part of land developments long before that. Changes continue to take place in the industry that Onsite Installations keeps on top of. You have to be well-informed,” he said. “We want to make sure that we do things correctly. Our corporate motto, Digging in to protect our environment, is really all about safe drinking water. Onsite Installations Inc. is at 1430 Diefenbaker Drive in Prince George. www.onsitesepticsystems.com

JULY 2015

LIFESTYLES LAUNCHES LOMAK TO NEW HEIGHTS SPOTLIGHT

Transportation company invests in its employees through health and wellness program

R I NCE GE ORGE – L omak Bulk Carriers Corp has redefined its corporate culture. Lomak is a bulk-hauling specialist serving the forestry and mining sectors, and had reinforced its commitment to its 200 staff with the creation of Lomak Lifestyles, a corporate health and wellness program. “Our employees are first and foremost,” says Rick Reinbolt, company President. “We genuinely care about them and their wellbeing. Focusing on driving an employee-centric culture here has led to a change in lifestyle, both on and off the job. “The benefits of this program go without saying starting with improved health and wellness, higher productivity, improved morale, reduced costs, lower absenteeism and employee turnover to name a few. Ultimately, as much as the business and staff are benefiting, our clients are benefiting that much more. This has allowed us to provide a higher

A Lomak truck hauling coal in Tumbler Ridge level of service to our internal and external customers.” Lomak Lifestyles began as an internal company initiative with a points system attached to healthy

Nortrux is proud to be a partner in the success of Lomak.

and positive lifestyle activities in May 2014. Employees were recognized and rewarded for various achievements with this initiative. In the fall of 2014 they partnered

Congratulations Lomak on More Than Forty Years of Service! Local People, Local Service! A Communication Network You Can Trust 966 5th Avenue Prince George, BC, V2L 3K8 T:(250)562-5161 F:(250)562-5157 www.graydongroup.ca

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with the Canadian and BC Cancer Society with their Men Health at Work – Powerplay Challenge, which is focused on helping businesses create and deliver workplace wellness programs. The first of the 2 challenges began in the fall of 2014 with the Step up Challenge that utilized step counters to track the amount of steps of each participant with recognition for various levels of achievement. The second initiative was called the Power Playoff Challenge, and commenced in January 2015. It tracked the healthy activities and healthy eating choices of each participant. Since the conclusion of these initiatives through the partnership with the Canadian and BC Cancer Society, Lomak has taken the learnings from their initial initiative and the subsequent Power Play challenges and recently introduced their new and improved healthy lifestyles program.

The key is to keep a balance of effort and simplicity to maintain awareness and engagement. “Through the journey of our initiatives to our current program we’ve seen buy-in across the board,” says Reinbolt. “Employee’s spouses and other family members started getting involved, and we began including them in the program as well. We have examples of employees coming to work early to get their steps in for the day, and there are examples of some people losing more than 75 pounds, it’s been amazing to see. “There was even a case when some of our trucks were delayed in a line up to empty their payloads. While they were waiting, the drivers left their vehicles and started walking up and down a nearby set of stairs, just to take advantage of getting steps in while they could.” SEE LOMAK | PAGE 17

Building value in your business.

Congratulations to Lomak Bulk Carriers Corp on your continuing success. 400-177 Victoria Street Prince George, BC 250-563-7151

kpmg.ca ©

JULY 2015

Rick Reinbolt, President of Lomak Bulk Carriers, in front of one of the company’s Volvo Super B trucks

LOMAK CONTINUED FROM PAGE 16

Reinbolt formed a small committee to get this started just over a year ago. It’s now a permanent part of day-to-day business. “This isn’t a temporary initiative,” he says. “It’s become a part of who we are, you can see the benefits, and everyone has bought in. “At the end of the day, this comes down to treating your people the way you want to be treated. We do our best to provide the best possible environment for our employees. The company with the top employees is the one that’s going to succeed. Loyal and dedicated employees are paramount to our success” Lomak provides custom transportation systems through terminals in Prince George, Grande Prairie, Tumbler Ridge, Campbell River and Mackenzie. They create solutions to get products like woodchips, sawdust, shavings, hog fuel, ore concentrates, coal, oil products, grinding media and

A Lomak side dump hog trailer

other general freight from their origin to a delivery point. Prospective clients, or existing ones with new challenges, are engaged through a discovery process aimed at thoroughly understanding their needs, requirements and their project’s variables. “Our primary focus for every client who comes through the door is to maximize the value of the service we provide,” says Reinbolt. “We’re constantly thinking outside the box to reduce hauling and unloading times, maximize payload and to deliver a system that’s effective in any condition. “Whether there’s something available in our current fleet, or if we have to work with a manufacturer to develop a custom trailer, we’re going to find a solution. We have a lot of experience and resources to draw on to develop these systems. The goal is to be as efficient, safe, and cost effective as possible.” Lomak’s compensation revolves SEE LOMAK | PAGE 18

Lomak Lifestyles participants being recognized for their efforts

ŽŶŐƌĂƚƵůĂƟŽŶƐ ƚŽ ZŝĐŬ ĂŶĚ ƚŚĞ ĞŶƟƌĞ ƚĞĂŵ Ăƚ >ŽŵĂŬ ƵůŬ ĂƌƌŝĞƌƐ ŽƌƉ͘

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The owners and staff of CP/HP Communications would like to extend our congratulations to Lomak on their current and continued success!

JULY 2015

Lomak trucks outside of their Mackenzie terminal

LOMAK CONTINUED FROM PAGE 17

around incentivizing a maximized payload. Their focus is on creating a ‘win-win’ situation for their clients, which often involves developing a unique trailer design that corresponds to a specific project. The design is focused on delivering the optimal balance between weight and volume limits. “We’ve had some amazing opportunities to solve very major challenges,” says Reinbolt. “In Tumbler Ridge we designed a coal hauling, Super B trailer configuration that yielded the largest and safest possible payload from

road to rail load-out. The customer needed something that allowed for effective self-unloading, and our solution worked well for everyone involved. “Another example would be the challenges that came with the pine beetle infestation. We were able to implement systems that could actually handle more volume, because the drier characteristics of the wood gave us a larger weight allowance to work with.” Their client list has and currently includes such companies as Canfor Pulp Products Inc., Weyerhaeuser, Canadian Forest Products Ltd., West Fraser, Pacific BioEnergy, Hampton Affiliates,

East Fraser Fibre Co Ltd., Paper Excellence, Nanaimo Wood Products Recycling Ltd, Catalyst Paper Corporation, Northgate Minerals Corp, Quinsam Coal Corporation, Peace River Coal Inc., Gibraltar Copper, Anvil Range Mining, Equity Silver Mines and Bell Copper Mine. The impressive customer base has been developed steadily over time, and its diversity has balanced the company out through changes in commodity prices, temporary mill shutdowns and other economic factors. “We have grown through a series of deliberate, thoughtful and conservative steps,” says Reinbolt.

“Our reputation for exceptional safety, customer service and cost competitiveness has given us a wide-range of clients that keep us busy no matter what’s going on in the marketplace. “We’ve expanded organically, evolving and adapting to the changing needs of our clients. Many of them open new projects, and expand their operating areas, and we provide our services when they need us. The majority of our work comes from long-term contracts, and our renewal rate is very high.” Lomak is celebrating 43 years in business, and its longevity is due to a clearly identified commitment

to safety. They’ve reinforced this by becoming the first chip hauling company to become SAFE (Safety Accord Forestry Enterprise) Certified by the BC Forestry Safety Council. In addition, they are one of only 5 companies in BC to be recognized as a Premium Carrier by the Ministry of Transportation and Infrastructure. “Safety is one of our true measures of success,” says Reinbolt. “Our truck fleets are updated and replenished regularly, and we have 100 per cent company drivers. We know exactly who we’re putting SEE LOMAK | PAGE 19

Congratulations on your many years of success in the industry. We are proud to provide our services to you. 1198 Victoria Street - Prince George, g BC

250-564-0002 www.brownridgeinsurance.com w brownridgeinsurance c

JULY 2015

Lomak staff, from left to right: Kristina Lewis, Nicole Pretty, Chris Smeding, Katherine Cruwys, Grace Goulet, Shannon Dimler, Dion Dunkley, Chuck Homuk, Rick Miller, Steve Dewalt, Ralph Bowler

LOMAK CONTINUED FROM PAGE 18

on the road at any given time. “The drivers are sharing the highways and roads with the motoring public. Our long Super B trucks are like huge travelling billboards, they’re often acting as our front-facing community representatives. Our professional drivers take pride in driving safely, no matter where they’re working.” Another component of Lomak’s durability is its focus on customer service. “We take pride in serving our clients to the best of our ability,” he says. “You can see this from the

top of the business to the bottom. Every level of employee is committed to executing their duties at a high level. This has been what’s kept us through challenging economic times over the years. “We truly believe that if you respond by dropping the level of service, you’re working with a short-term vision, and not really focused on the best interest of your clients. We’ve worked with our customers through the ups and downs of their sectors, we’re there to support them in the best way we can.” This commitment to people, both inside and outside the company, is centric to Reinbolt’s business philosophy, and has

been a catalyst for the business’s growth since he joined in 2011. He’s worked in a management capacity in the forestry industry for the past 26 years. “One of the key things I talk to my tea m about is following through with the things you say you’re going to do,” he says. “Practice what you preach. That means that I can’t just introduce our health and wellness program and not participate. I’m engaging and being a part of each new system I introduce. “That builds an element of trust, consistency and reliability. The parameters it creates provide an environment that’s conducive to accountability and measuring

success. I’m a firm believer in pushing my team with stretch targets, which need to be attainable and measureable, but also challenging.” Accomplishing these goals wouldn’t be possible without having the right team in place. “O ne of t he most i mpor tant parts of accomplishing our ‘stretch targets’ has been surrou nd i ng mysel f w ith g reat people,” says Reinbolt. “I believe in enabling them as much as possible. “My focus is on celebrating the things they do right, instead of the things they do wrong. This builds

LOMAK CONTINUED FROM PAGE 18

1-877-492-5445

The team at Summit Trailer Ltd would like to congratulate Lomak on over 40 years of success!

Penticton, BC www.summittrailer.ca

A success well deserved We look forward to working together with you in the future

NAPA/TRACTION Management and Staff Telephone 250-563-7781 Toll Free 1-800-663-8307 Fax 250-563-4994

NAPA Prince George 564 – 2nd Avenue Prince George, B.C. V2L 2Z9 Manager: Corrine Ongman

Email: congman@napacanada.com

JULY 2015

One of Lomak’s trucks at their Campbell River terminal

LOMAK CONTINUED FROM PAGE 19

their confidence, it creates conditions to think outside the box, and develop unique solutions for our clients.” The key team members of the company’s leadership team include: Ow ner and CEO Curt Garland, Operations Manager Maynard Miller, Office Manager Lori Walters, Manager of People and Safety Kristina Lewis, and Terminal Managers Rick Miller in Prince George, Peter Davies in Tumbler Ridge, Darryl Teichroeb in Grande Prairie, and Don Owens in Campbell River. Currently, Lomak is preparing for an expected mining industry

turnaround. A number of significant projects are in various stages of approval, and the company has proposals on the table that are contingent on their success. They’re also expanding their forestry industry offerings to better serve sawmills, pulp mills and the pellet industry. The company is also heavily involved in the community, supporting programs that are focused on families, health and safety initiatives, athletic programs like hockey, football and baseball teams, and the Canada Winter Games that was hosted in Prince George this past winter. They’re also significant supporters of the Salvation Army. www.lomak.ca

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Congratulations to Lomak Bulk Carriers on many decades of success meeting the needs of the transportation industry.

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Congratulations on more than four decades of success. We look forward to serving you in the years to come. #3 1722 Ogilvie Street | Prince George BC | 1-800-663-5026 www.vanhoutte.com

QUESNEL/SMITHERS

JULY 2015

TRANSPORTATION VISION UNVEILED

QUESNEL WILLIAM LACY

UESNEL - The Q uesnel & District Chamber of Commerce was pleased to welcome Todd Stone, Minister of Transportation and Infrastructure, as our g uest speaker at our most recent luncheon on Wednesday, June 24th . Minister Stone discussed the vision of the 10 year transportation plan named B.C. On the Move and provided a great deal of information about future plans for our City of Quesnel. B.C O n t he Move h a s pla ns to i mprove approximately 6 kilometers

of Q uesnel side road s, resurface approximately 35 k i lometers of H ig hway 97, increase accessibility at rest areas and public transit, to improve and build new trails and b i k e l a n e s fo r c y c l i n g and hiking, and to invest $300,000 dollars in the next two years for a corridor analysis for a truck route that would help alleviate congestion in the downtown core. Chamber members had many questions and concerns regarding the upgrades to local roads, including the Blackwater road t h at requ i res upgrades and re-paving on a yearly basis. Minister Stone mentioned that this sect ion of road w i l l be further looked at to find an appropriate solution to this ongoing issue. â&#x20AC;&#x153;T he road work bei ng done is essential to support the local and provincial traffic in the area. Itâ&#x20AC;&#x2122;s also time to take a good ha rd look at the tra ffic movements of the a rea such that we can focus on improving the movement of goods and services for

the long term,â&#x20AC;? Cariboo North MLA Coralee Oakes stated. Visits such as these from BC Ministers means that ou r com mu n ity h as a n oppor tu n ity to enga ge with the Province and express their thoughts and concerns on issues that they face every day. It is important to us as Quesnelâ&#x20AC;&#x2122;s â&#x20AC;&#x153;Voice of Businessâ&#x20AC;? to give our members and our local businesses that opportunity.

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William Lacy is President and Chair of the Quesnel and District Chamber of Commerce. He can be reached through qchamber@quesnelbc.com.

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BIKING INITIATIVE UNITES NORTHERN COMMUNITIES

SMITHERS HEATHER GALLAGHER

The award comes from the Planning Institute of British Columbia, but wouldnâ&#x20AC;&#x2122;t have been possible without region-wide teamwork supported by Northern Development Initiative Trust

M I T H E R S - B u s i n e s speople know how to have fun! At t he Smithers District Chamber of Commerce Member Appreciation July Barbecue, Dane Drizmotta of Sitka Tree Service parked his bucket truck by the Chamber office and lifted Chamber President Colin Bateman high into the air. â&#x20AC;&#x153;He canâ&#x20AC;&#x2122;t come down until we get two new memberships.â&#x20AC;? Mayor Bachrach flipped the burgers for the event that prov ided t he Ch a mb er t he opportunity to thanks its many members for their ongoing support of the many activities and events the Chamber organizes on its membersâ&#x20AC;&#x2122; behalf from the 2-arena Trade Exhibition to the New Business Reception and the Annual Community and

Business Awards. T he Chamber also hosts month ly member lu ncheons w it h i n fo r m a t ive s p e a k e rs discussing interesting topics. These are valuable networking events and an opportunity for

the membership to hear about new developments in the area. T he Smithers members contribute greatly to the chamberâ&#x20AC;&#x2122;s success in financial sponsorship for the many projects the Chamber is involved in. The Chamber did get their two new members: Bulkley Adventures joined at the BBQ. They offer jet boat excursions from one and a half hour Bulkley River Run, to half-day and full-day excursions. They also provide tubing and rowboat rentals. A big attraction this year is the newly formed partnership that Bulkley Adventures has organized with Highland Helicopters â&#x20AC;&#x201C; alpine meadow heli-hiking at $399 a person. You get to board the helicopter and be flown over the majestic beauty of the valley, set down on the mountain prairie and enjoy a hike in the alpine. Avi, from Subway, was also at the event to join the Chamber. Great sandwiches made right in the store, just how you want it and you can eat in or enjoy the wonderful hot summer weather in the beautiful park adjoining the Smithers Subway. Thereâ&#x20AC;&#x2122;s even an outdoor ping-pong table to enjoy a competitive game when finished your lunch or dinner. Tourism Smithers hosted The

Mou nta i n Bi k i ng BC t r ip to Northern BC as the group came to Smithers in July. Comprised of travel media, representatives from Mountain Bike BC, one of their contest winners Chris Stromgren and his travel partner Jordie McTavish. This trip gave the winners the opportunity to take on the magnificent trail systems offered in northern BC and the Smithers area. Smithers Mountain Bike Association President Martin Littlejohn took them through trails like the Back Door and Croninâ&#x20AC;&#x2122;s Pass. Success of the exposure and recognition the northern trail systems are receiving is evident in The Northern BC Mountain Bike Recreation and Tourism Development strategy that has just been awarded the 2015 Silver Award for Excellence in Policy Planning for Small Towns and Rural Areas. T he awa rd comes from the Planning Institute of British Columbia but wouldnâ&#x20AC;&#x2122;t have been possible without regionwide teamwork supported by Northern Development Initiative Trust.Â The strategy brings together 12 communities and three regional districts with a common goal to maintain, improve and promote central and northern BCâ&#x20AC;&#x2122;s world-class

mountain biking trails. Northern Development has collaborated with communities, mountain biking associations and marketers across the region to support a cohesive strategy for the region.Â T hat strategy helps diversify the economy in central and northern BC, but also makes the region a more attractive place to visit and live. During the last several years, the Trust has provided fundi ng for tra i l development i n Williams Lake, Prince George, Smithers, Burns Lake, Wells and elsewhere.Â The Trust has also worked to help promote the Big Pig Mountain Bike Festival in Burns Lake and provided support for ridethecariboo.ca, an online marketing initiative to promote Cariboo mountain biking destinations to travellers from all over the world. The Mountain Bike Association is now focused on working with smaller communities such as Houston, Fort St. James, Vanderhoof, Fraser Lake and Mackenzie to add them to the list of destinations for riders who live in or visit the region. Heather Gallagher is Manager of the Smithers District Chamber of Commerce. She can be contacted at heather@smitherschamber.com.

JULY 2015

25 YEAR OLD BUSINESS GETS NEW OWNER AND REVAMP SPOTLIGHT

Previous owner stays on as mentor and advisor

rince George â&#x20AC;&#x201C; It was a strong desire to be his own boss that drove 34 yearold Garett Berg to buy Automaster Autobody two and a half years ago. â&#x20AC;&#x153;I want to be in charge of my own future,â&#x20AC;? he said. When he heard through the grapevine that Scott and Judy Williams were getting ready to retire, he approached them with a hardto-refuse exit strategy. â&#x20AC;&#x153;After more than 24 years in the business they were ready to slow down,â&#x20AC;? Berg said. He offered to buy the business and have Scott stay on in a part time advisory position. â&#x20AC;&#x153;Scott and Judy were wellknown in the community and h a v e b e e n a h u ge h e l p a n d support.â&#x20AC;? The autobody and repair industry is not new to Berg; his grandfather owned and ran a shop and his father owns one as well. Berg speaks the language. When the opportunity to make his own mark in the industry came up, he took it. Experience is his best qualifier. But Berg also has taken ma rketi ng a nd ma nagement training through the College of New Caledonia and has been t ra i ned i n t he Si x Sig m a or LEAN method of production. He said the training he received in a process-centeredenvironment has helped Automaster create a better and faster f low when repairing a vehicle. â&#x20AC;&#x153;Customers donâ&#x20AC;&#x2122;t like to be without their cars. They want repairs done quickly and well,â&#x20AC;? Berg said. Since purchasing the autobody shop, Berg has been fine tuning and standardizing the repair process to improve cycle time, eliminate redundancy and fast track the entire process from estimation to the final product.

Berg said his team is always striving for improvement CREDIT:GARRET BERG

Service comes first and quality comes standard GARRET BERG OWNER, AUTOMASTER AUTOBODY

â&#x20AC;&#x153;We strive to make improvements wherever needed,â&#x20AC;? he said. By looking at the whole repair process Berg was able to pinpoint areas that could save time and resources. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;ve managed to cut down on the ti me it ta kes to get a vehicle back on the road, from when the i nsu ra nce cla i m is brought in to the finished product.â&#x20AC;? Berg sa id h is sta f f t ries to m a ke t he process a s si mple as possible. Once a customer makes a claim to ICBC, they contact Automaster to book their vehicle in for estimation inspection.

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Renovations to the business included a fresh look for the front desk and waiting area CREDIT:GARRET BERG

Congratulations to Garett and the entire team at Automaster Autobody. We are proud to work with you and we look forward to many more years.

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250.563.1789 | www.chaseautobodysupplies.com

JULY 2015

Garret Berg said past owner of Automaster Autobody, Scott Williams, still works at the shop as an advisor CREDIT:GARRET BERG

Process-centered training has helped Automaster create a better and faster flow when repairing vehicles

“We have a team of technicians that take apart the vehicle, diagnose the damage and put together a cost estimate.” Berg said the estimation process is where he focused his process training to find better ways to manage time. “A u t o m a s t e r h i r e d m o r e trained technicians and had t h e m w o rk i n g m o re e f f iciently as a team,” he said. “It a lso modern ized equ ipment to m atch t he more te ch nologically challenging vehicle components.” He stressed that creating a team process during estimation sped the process up significantly, but it also helped make it run more effectively. Berg added that when he was looking at ways to improve service to his customers, he also looked at what worked and what had helped keep Automaster successful. W hat consistently came up was the quality of the finished product. “Service comes first and quality comes standard has been its ongoing theme,” he said. Berg also said that hiring the best people, getting them the best training and motivating them to consistently strive for higher performance at all levels is key, not only to efficiency, but also in producing that quality product. Once the estimation process is complete, Berg said that a repair plan that includes all the repairs and parts needed to ensure no further problems with the vehicle is presented to the customer and to ICBC. “We take care of getting approva l f rom ICBC a nd once we’ve received it, we can go ahead with the repair,” he said, adding that Automaster makes sure the customer is aware of the timeline and any parts or repa i rs that may need to be ordered or come from outside sources. In addition to autobody repair services, Automaster also has a fully certified ICBC glass express repair facility. Customers call the shop, schedule a convenient time for the replacement or repair, and Automaster

takes care of the rest includi ng h a nd l i ng t he cl a i m a nd paperwork. As Automaster serves several communities in Northern BC, outlying area repair service has been added to its line up as well as a new location in Kitimat. Berg said if a customer lives outside Prince George or Kitimat and is having trouble gett i ng a veh icle repa i red i n a timely fashion, they don’t have to reschedule their lives to get back on the road. If a customer qualifies, Automaster will pick up the vehicle, provide a courtesy car, and when the repairs a re completed, get the customer’s original vehicle back to them. For Berg, serving out of town customers provides seamless service to regular and new clients, introduces the Automaster name to new markets and helps get the brand recognized. “We have clients from Dawson Creek, Fort MacMurray and even from the Queen Charlotte Islands. I want to expand the brand and eventually take it to other communities.” Ultimately, Berg sees the systems he’s developed as setting industry standards for quality. But he said, without Automaster’s previous owner’s experience and knowledge of the industry, his knowledge of what to add or take away from the process would not have gone as smoothly.

We are pleased to send best wishes to Automaster Autobody on your 25 year anniversary. Real Estate • Mortgages Wills • Estates • Business Law

250 564-4999 fax: 250-564-7748

900-550 Victoria St., Prince George, BC V2L2K1

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CREDIT:GARRET BERG

Proud to be your partner Congratulations on your 25 year anniversary. We are proud to work with you. 1198 Victoria Street - Prince George, g BC

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MOVERS & SHAKERS

JULY 2015

Corporation.

Terrace

City Council has identified the roof replacement of the Lester Centre for the Arts as a priority project within its 2015 budget, however it requires additional funding of approximately $250,000 to complete the project.

The Tahltan Nation Development Corporation, the business arm of the Tahltan Nation, marked its 30th anniversary of incorporation on June 26. The North Coast Distance Education office has announced that it will be moving at the end of August to a new location in the Northwest Regional Trades & Employment Training Centre in Thornhill. Nearly $1 billion of capital expenditure in northwestern BC was recognized June 1 with the official opening of three run-ofriver power projects along the Iskut River developed by Calgarybased energy company AltaGas. The largest of the three is the Forrest Kerr facility at 195 megawatts, followed by the McLymont Creek facility at 66-megawatts, and finally the Volcano Creek facility at 16 megawatts. The hot continuing hot weather and a slowdown in the Chinese lumber market has resulted in the almost total closure of Skeena Sawmills, the city’s only large sawmill. The Vancouver developer’s plans for a multi-family complex at the top of Lanfear Hill have been postponed for the time, as increased traffic was a focal point for residential opposition to the plans. The proposal was to build up to 69 housing units on the property at 3725 Thomas.

Smithers airport continues to record healthy numbers, making it the busiest airport in the region. Thanks to an agreement with BC Hydro, homes, businesses and public sector facilities in the Nass Valley are to benefit via a fibre optics cable running along the length of the provincial crown corporation’s Northwest Transmission Line. The middle of July has been set as the target date for the cable to be in full service. Andrew Franklin has been appointed as the new Director of Digital Development for the Black Press Group British Columbia Divisions. All-West Glass congratulated Brian Ramsay on celebrating 35 years of service with the company. Wes Patterson, former Thornhill fire chief, has left his position as of June 26 to become the new fire chief in Port Alberni, Vancouver Island.

The Cookie Jar Bakery, located on Lazelle Avenue, has closed its doors for business. Heartland Law LLP has purchased Talstra and Company, adding to its now three offices in Terrace. This move is part of a business plan that gathers law firms in smaller cities in BC under one administrative structure. The Northwest Regional Airport’s numbers are now such that it’s obligated by federal regulations to provide an aircraft rescue and firefighting service. Although monthly totals have dipped this year compared to last year, the

Chris Arnold Chris Arnold, co-founder of the Provincial Networking Group, has been awarded the CASE Wiltshire Award of Excellence in Supported Employment.

The non-profit society running a gravel airstrip at Bob Quinn Lake has closed it down. The society hasn’t qualified for any time of government assistance over the years, and it’s never been able to develop a dependable and consistent income based on industrial use. After 43 years of dentistry in Terrace, Dr. Joe Zucchiatti has retired from his practice as of June 12. Zucchiatti has sold his practice to local dentist Dr. Vince Brouin. Former City of Terrace chief administrative officer Ron Poole has been awarded the LieutenantGovernor’s Silver Medal for Excellence in Public Administration, recognizing an individual’s accomplishments in public administration. Herb Dusdal, the city’s corporate lands manager, has retired as of May 22 after 20 years with the city, and has taken up a position with Nechako Northcoast Construction Services, the company which has the provincial government road and bridge maintenance contract for the area.

The election results have been announced for the Haisla Nation Council, which includes five new councilors to the board. The new councilors are: Willard Grant, Ramond Green, Trevor Martin, Freddy Ringham and Kevin Stewart.

Prince Rupert Pacific NorthWest LNG has announced a positive final investment decision for its $11-billion Lelu Island terminal, subject to two conditions: approval of the Project Development Agreement by the Legislature and regulatory approval from the Canadian Environmental Assessment Agency. The Nass Valley village of Gitwinksihlkw will soon be opening a café and gift shop, following a successful application made to the Nisga’a Lisims Government’s Nisga’a Business Development Fund for $218,000 in support of the project.

Kitimat

MacCarthy GM Prince Rupert congratulated Kimberly Godfrey on her one-year anniversary as a sales consultant with the company, located at 1001 Chamberlin Avenue.

AltaGas, the company leading a consortium under the banner of Douglas Channel LNG, is looking towards having a final investment decision from its Kitimat project later this year.

Rupert Hearing Clinic is celebrating one year in business, providing hearing tests and hearing aid evaluations, as well as being a Certified Industrial Hearing Testing Facility.

The District of Kitimat’s deputy chief administrative officer Warren Waycheshen has been officially named the town’s new CAO as of June 11. Don Schaffer will be filling in as acting corporate administrator while a permanent replacement is decided upon.

Prince Rupert City Council has announced the awarding of the contract for its Airport Master Plan to WSP Canada, an international firm that provides services on issues of airport operations, as per the recommendation of the Prince Rupert Economic Development

Terrace-based Hawkair has announced that as of August 1, the airline will suspend its service out of the Smithers airport due to increased costs and insufficient passenger levels. The slow down in the oil, gas and mining sectors in the region has provided for a reduction in workers travelling to the region.

Prince George The College of New Caledonia and CUPE Local 4951 have reached a new collective agreement. The deal provides approximately 350 unionized workers with wage increases of 5.5% over five years. The workers affected include trades technicians, library support staff and custodial staff at the Prince George campus, and the five regional campuses. The University of Northern British Columbia has named Rheanna Robinson as its new advisor on Aboriginal Relations. The BC Northern Exhibition, which will run from August 12-16 this year, has received $70,000 in provincial funding.

Chamber President Cindi Pohl

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MOVERS & SHAKERS

JULY 2015

The Prince George Chamber of Commerce has announced its board of directors for the 2015-16 term. Members include: Cindi Pohl as President, Corey Naphtali as Vice-President of Finance, Bill Quinn as Vice-President, Lorna Wendling as VicePresident, Ranjit Gill as Past-President, and directors Alex McIntosh, John Reid, Roberta Stewart, Russ Peterson, Tracey McCall, Clint Dahl, Dan Ryan, Kara Biles, Todd Bugge and Vincent Prince.

Fort St. John A massive aerial survey of the North Peace has begun to map the region’s groundwater resources. The two-year, $2.1 million Peace Project operation, led by Geoscience BC, will be mapping out an 8,000-squarekilometre set of lands around the Cameron and Halfway rivers.

Quesnel Community Foundation board members, from left to right: Lisa Battram, Margot Gagne, Tom Weckworth, Heather Wuensche, Sheri Coles, Bruce Broughton, Dan Canuel, Brian Black, Bob Lebeck wall was established at the BC Oil and Gas Conference, to honour those in the South Peace that have made distinct contributions to the Peace Region. Those added to the wall were: Jim McPhail, Tom Overend and Pat Rorison.

New Chair John Kurjata

Chetwynd, Tumbler Ridge, Dawson Creek, Hudson’s Hope and Fort St. John were all recipients of grants from the provincial government, amounting to over $1.5 million between the towns. The funds are given for funding, infrastructure, administration, and other service delivery needs or priorities within the municipalities.

Taseko Mines Limited’s Gibraltar mine was presented with the John Ash Safety Award from the Government of British Columbia’s Ministry of Energy and Mines, recognizing the company for having achieved the lowest injury frequency rate of all BC mines with at least one million hours during the year.

Lyla Floberg has announced that she will be retiring from her position at the Williams Lake & District Credit Union. The Child Development Centre celebrated the grand opening of its Cariboo Autism Centre and its recent expansion.

The City of Fort St. John will be accepting RFP submissions from qualified proponents to operate the Pomeroy Sport Centre Skate Shop Operation until July 17.

Quesnel

New Vice-chair Dennis Armitage Northern Lights College has announced the addition of John Kurjata and Dennis Armitage as chair and vice-chair of its board of directors, respectively. The Ministry of Forests, Lands and Natural Resource Operations has announced the approval of 24 permits for the Site C dam, giving go ahead for work to begin on the first phases of the project. Construction crews have broken ground on the new, 123 room Best Western Plus hotel, located on the corner of 85th Avenue and 86th Street. Three new names have been added to the Kenn Borek Wall of Distinction. The

The new Learning and Development Centre at the University Hospital of Northern British Columbia celebrated its grand opening. The expanded space features state of the art equipment, including a clinical simulation portion that has robotic patients that mimic health concerns. The Northern Health patient simulation program has four permanent locations across the North: Prince George, Quesnel, Fort St. John and Terrace.

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The Quesnel Community Foundation has welcomed Lisa Battram and Tom Weckworth as new directors on its board. Anne Oliver will be retiring from her position with Oliver & Co. The Quesnel & District Hospice Palliative Care Association is celebrating its 30th anniversary this year.

Williams Lake The provincial government has issued a conditional permit to authorize the Mount Polley Mine Corporation to begin restricted operations.

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JULY 2015

TDB CONSULTANTS ON THE LEADING EDGE IN BC’S RESOURCE SECTOR SPOTLIGHT

Local company paves the way for government and industry to succeed

R I NCE GEORGE – For many of the largest players in the resource sector in BC and beyond, TDB Consultants Inc. in Prince George is the go-to resource management company that specializes in providing contracting and consulting services for land management, geomatics and engineering. The company is particularly known for its forestry engineering expertise. It is also one of the province’s largest contractors in log scaling. Other niche markets include vegetation clearing, especially fire fuels treatments in municipalities and park lands, and the energy sector. TDB Consultants was founded by the company’s namesake, Timothy Douglas Baines, i n 1987 to serve the forest industry. Baines left in 1999 to pursue other interests. Today, TDB is owned by two partners: president and CEO Dick Mynen and vice president Robert Kragt. TDB is known for providing quality, customized solutions to the natural resource community. “We help forest companies develop their harvesting strategies and operational plans,” Mynen said. “We define and lay out those areas, do the permitting for them including silviculture, design their roads and bridges and handle their access issues. We are their permitting go-to company and their technical support.” Essentially, TDB does everything related to forest harvest management. That takes everything into account, including the vision of the forest company, where it wants to develop, where it is allowed to harvest, and how to maximize its yield – all while taking best forest management practices into account including the health of the forest, streams, rivers, fish and wildlife. TDB’s service to the energy sector is similar, supporting roads

Robert Kragt and Dick Mynen have been helming TDB since 2012 CREDIT:TIANNA DULMAGE, TDB

and access development with a focus on the engineering and construction aspects of exploration sites and wind farm sites.

“Once they decide where to go, they have to determine their access in there and how to prepare the sites,” Mynen said. “Similar

types of permits are involved and so, again, you’re looking at providing the same kind of expertise.”

TDB works with resource developers and agencies in the province including BC Timber Sales, Canfor, Conifex, GeoBC

JULY 2015

TDB is well versed in new technology in photogrammetric mapping CREDIT:GUY CANTIN

“Since TDB started, we have been known for big projects and that’s what we prefer. We have an infrastructure that’s capable of supporting that.” DICK MYNEN

PRESIDENT AND CEO, TDB CONSULTANTS INC.

As a part of TDB’s 25th anniversary, the company took the staff and their families on a helicopter hike to Hedrick Lake CREDIT:TIANNA DULMAGE, TDB

and more. It works with governments and parks including Banff National Park. It sends field crews out across the province and works beyond BC as well. Most recently, TDB has become well-known for its aerial mapping across Canada. It has mapped Prince Edward Island, parts of New Brunswick, Ontario, Alberta and a large portion of British Columbia. In fact, TDB has become one of the largest provincial based mapping service providers generating new terrain (bare earth) and surface models (tree canopy) for large projects. Mynen noted that the new technology in photogrammetric mapping is so accurate it is becoming the new government standard for the province serving the resource industry. “We’ve become the biggest player in that field,” Mynen said. “It’s very exciting, it’s innovative and it’s an area that we have done a lot of work in, so we’re

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Fax: 250.563.3281 Toll free: 877-278-9977 www.dmca.bc.ca

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Congratulations TDB on your many years of success. Proud to work with you for all of your insurance needs. College Heights ~ Downtown ~ Hart Highway

very proud to be an initial pilot project contractor. We’ve also subsequently won three major projects with the government.” Mynen said that TDB is the company of choice for so many firms and organizations because it offers complete services. “We typically start out with aerial mapping, do an aerial survey and do as much as we can from photographs. We will do much of their timber inventory from the air, design roads, design cut blocks – and then we’ll take our field crews out there and confirm what we have surveyed. It reduces the amount of boots on the ground, which saves money and allows us to do more.” TDB’s work comes through competitive bidding and renewable contracts. One entire page on the firm’s website is dedicated to testimonials from clients who praise the company’s expertise, safety record and quality of work. “It’s something we’re very proud of,” Mynen said. “Since T DB sta r ted , we h ave b een known for big projects and that’s what we prefer. We have an infrastructure that’s capable of supporting that. Having that depth of knowledge in-house is one of our key strengths.” He added that the future holds even more growth. “My partner and I bought out our three partners in 2012 because of our optimism for the future. We see a positive outlook in the north. We’re excited about moving forward and excited about growing – that is our dream: to grow and to become bigger players in the areas we have branched out into.” He added that TDB also has a strong belief in partnerships. Since 2008 TDB and Stephen Bros Contracting Ltd. started a joint venture partnership in the First Nations company, LHI Tutl’it Services Inc. with George Lacerte, of the Nadleh Whut’en First Nation. “The LHI relationship has become very successful and we are proud of its achievements,” Mynen said, adding that TDB has also partnered with the University of Northern British Columbia on a number of research projects. “These are examples of our belief that being part of something bigger makes us stronger,” he said. TDB Consultants Inc. is at 2032 River Road in Prince George. www.tdb.ca

OPINION

JULY2015 A division of Invest Northwest Publishing Ltd. Prince George Office 2871 Wildwood Cres Prince George, BC V2K3J4 Toll free: 1.866.758.2684 Fax: 778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Shawn Bishop, shawn@businessvi.ca; Josh Higgins josh@businessvi.ca; Joanne Iormetti, Joanne@businessexaminer.ca WRITERS | Goody Niosi, Beth Hendry-Yim, John MacDonald WEBSITE | John MacDonald, john@businessexaminer.ca

A WINNING ATTITUDE IS ESSENTIAL, AND IT CAN BE LEARNED

MARK MACDONALD

“D

o whatever you want. Just don’t lose any money.” Those words from a boss, in response to my apparently constant queries regarding whether or not I could undertake a new project, have stuck with me like glue. It’s a mentality that has helped guide me. Simple. Direct. Effective. Of course, there are a lot of ingredients that go into a successful project, but having clearly defined goal posts at the start of the journey is a worthwhile target. In business, if a profitable venture isn’t the end result, well, we won’t be in business long. W h at I’ve seen is t h at t he

words my boss shared with me are the essence of a “winning” mentality. In the case of business, a “win” is a project that, ultimately, makes money. I could understand that, and have applied that ever since. It has been said that those who think they can - and those that think they can’t - are both right. We can never underestimate the power or importance of having a positive mindset. Look around at the vast majority of successful people around you, and you’ll likely find one common denominator: A positive, “can do” attitude. It’s not enough to be simply positive about business, even though it is essential. T here must be goalposts and guidelines whereby we can measure success. Not ones that we effortlessly surpass, but ones that make us stretch forward to reach our intended destination. Setting goals, ones that are achievable and measurable, is such an important part of business, and life in general. Those that set goals often achieve them. Those that don’t set goals don’t achieve those, either, obviously.

The result of having no targets is often drifting, and ultimately, frustration, because we never really know where we are for a certainty. We recently sat down with some friends to discuss goal setting. From that, one person has created a “vision board”, upon which are stated goals and photos of what they want to accomplish over one and five year periods of time. It’s exciting to hear them share, already, that some of their goals are within reach. Surpassing goals brings with it an accompanying sense of satisfaction, and it’s exciting to hear them talk excitedly about what they’re doing, with a building sense of anticipation and expectation. It is hard to believe, but there are plenty of businesses that don’t even have budgets. Surely that is a recipe for disaster. Perhaps some won’t budget because they don’t want to see what’s happening in their business, and are afraid of the disappointment of failing to meet their financial goals. Or perhaps they’re intimidated and don’t want the

pressure of being accountable to a ledger or calculator. Ultimately, business comes down to numbers, and “beating” the budget is a big part of a “winning” company. Participating in sports can be a tremendous training ground for a strong, positive mindset that will pay great dividends in many areas of life. When I grew up, hockey was fun, but we didn’t win much at all. We enjoyed playing, win or lose. But we became good at losing, being satisfied with individual accomplishments rather than rare team wins. So, If you can’t beat ‘em, join ‘em. I moved to Nanaimo to play junior hockey, and that’s where I learned how to “win”. I vividly recall the game that was a turning point in my life. We were trailing by two goals heading into the third period, sitting in the dressing room, when someone yelled: “Who’s going to get the winner?” I stealthily kept my “inside” thoughts, inside. “We’re close, what’s the matter with that?” “I am,” one player replied. “I’m going to,” added another... They

simply expected to win, and they’d done so plenty of times before. Soon after, we went back on the ice, scored at least three goals, and won. My attitude changed that day. It was no longer good enough to just participate. My teammates expected to win, and so did I. And we did. Lots. I brought that mindset into business. It’s not enough to be “close” to making money in a company: Do that for too long, and we won’t be in business. We must “win” on the balance sheet much more than we lose, for the sake of everyone connected to the company. It is the owner and manager’s job to “win” the battle for profitability. Do we every month? Not every time, which I suspect is fairly normal. However, we knew that if we stuck with the process, worked the systems properly, and put in as much hard work and hours as required, the “wins” would come. A nd they have, thankfully. As it goes in sports, it is similar in business. It all starts with a winning mindset, and it can be learned.

ALBERTA’S NOTLEY CREW SWIFTLY BECOMING BOB RAE 2.0 It’s becoming clear that the Notley NDP is intent on following the disaster policies set by the Rae government

JASON CLEMENS AND BEN EISEN

here are many parallels between Alberta’s first NDP premier, Rachel Notley, and Ontario’s only NDP premier, Bob Rae. Some similarities, like the fact neither was expected to even contest the election let alone form a majority government, are interesting for conversation but not necessarily impactful on the lives of average Albertans. There are, unfortunately, other similarities that will adversely affect the Alberta economy and the prosperity of Albertans now and for the foreseeable future. The first worrying similarity is that Notley, like Rae before her, seems totally unconcerned with

controlling government spending in the face of large deficits. Rae inherited a $3.0 billion deficit when he was elected in late 1990. His government increased spending by over $5.3 billion (or 13 per cent) in one year, resulting in a deficit of $10.9 billion. These increases came on top of the large increases introduced by Liberal Premier David Peterson. In the three years the Peterson Liberals governed as a majority, they increased program spending by 35 per cent. The early actions of the Notley government suggest it is following the same course. Despite an expected deficit of almost $5.0 billion, the government has announced over $600 million in new spending, including $39 million for social assistance and housing,

over $100 million for education, and a whopping $500 million for healthcare. The second worrying parallel between Rae and Notley is their proclivity to increase taxes without understanding (or worrying about) how such increases affect competitiveness and economic incentives. The Rae NDP aggressively increased personal income taxes and raised a host of other taxes including business taxes. These tax hikes came after large increases to the same taxes introduced by the Peterson government. The result was that Ontario was markedly uncompetitive with respect to many key taxes and the incentives for work effort, savings, investment, and entrepreneurship were eroded. The result was predictable: a sluggish economy throughout Rae’s tenure. Alberta’s NDP government appears determined to repeat the tax and competitiveness mistakes of the Rae government. In the Throne Speech, the Notley government confirmed it will proceed with a 20 per cent increase in the province’s general corporate tax rate and introduce two new personal income tax brackets, eliminating the country’s only single-rate tax. These changes mean all that

remains of Alberta’s once meaningful tax advantage is the absence of a provincial sales tax. However, most economists agree that this is in fact not an advantage, since consumption taxes are among the least economically harmful taxes. In fact, Alberta would be better served economically with a low sales tax that allowed for even lower personal and business income taxes. Surprisingly, unlike the Rae government that unsuccessfully tried to promote manufacturing, the Notley government seems uncompromisingly committed to reigning in what has been an anchor of the provincial economy: the oil and gas sector. There have been a slew of announcements that undermine investment and development in the oil patch including the review of the province’s royalty regime with a clear eye towards collecting greater revenues and new environmental regulation including a doubling of the carbon levy. And the government has mused about replicating the disastrous energy policies of Ontario which have caused electricity prices to skyrocket and competitiveness to plummet. The new government’s punitive

approach to the province’s energy sector will have immediate, tangible effects. The marked decline in Alberta’s competitiveness make investment in neighbouring Saskatchewan and British Columbia as well as the Dakotas that much more attractive. It’s reminiscent of a comment by former Alberta Premier Ralph Klein when he joked that the most productive cabinet minister in Alberta was B.C.’s premier because his policies made Alberta so attractive for investment. As our recent analysis demonstrates, there was nothing inherent about the election of the NDP in Alberta that predetermined bad policies. Saskatchewan’s NDP demonstrated in the 1990s and early 2000s that good policies are non-partisan. Unfortunately, it’s becoming clear that the Notley NDP will walk the same road travelled by the Bob Rae NDP of Ontario, with predictably similar results. Jason Clemens and Ben Eisen are economists with the Fraser Institute and co-authors of Fiscal Policy Lessons for Alberta’s New Government from Other NDP Governments.

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JULY 2015

PROMOTION AND SIGNAGE COMPANY CELEBRATES 30 YEARS SPOTLIGHT

Experience brings clients the right product at the right time for the right price

ER R ACE â&#x20AC;&#x201C; Busi nesses want to stand out and be recognized â&#x20AC;&#x201C; especially in a competitive marketplace. They want to grab attention and keep it. But for many small businesses the question is, how? Creating an eye-catching logo or finding the perfect promotional tool can be perplexing, even downright daunting, and keeping a brand front and center is challenging. At Silvertip Promotions and Signage, owners Janice and Gord Shaben said the key to developing a successful promotion is to first create a strong understanding of what the client needs. Janice said itâ&#x20AC;&#x2122;s also important to know the promotion launch date, the budget and the target audience. She added that understanding the clientâ&#x20AC;&#x2122;s needs influences product choice and the promotionâ&#x20AC;&#x2122;s effectiveness. Gord said he has seen marketing and promotion trends come and go, but what heâ&#x20AC;&#x2122;s found to be most effective is wearable advertising. â&#x20AC;&#x153;You wear a baseball cap, shirt or jacket and wherever you go, you are advertising, someone is always noticing your logo.â&#x20AC;? â&#x20AC;&#x153;Itâ&#x20AC;&#x2122;s a relatively inexpensive way to advertise and yet the message is seen over and over again building brand recognition.â&#x20AC;? Silk screening became Gordâ&#x20AC;&#x2122;s passion when he first learned the techniques more than 30 years ago in Calgary while helping a friend start a promotional business. He then went on to dabble in politics, construction and geotechnical work. It wasnâ&#x20AC;&#x2122;t until after he settled in Terrace that he brought out his silk screening skills and started a business based out of his garage, on the outskirts of town, called Blue Ridge Graphics. A f te r n i n e y e a r s , S h a b e n

Silvertip celebrates 30 years of business in Terrace CREDIT:GORD SHABEN

created Blue Ridge Ventures Ltd from the original company and was then bought out. He then created Silvertip Promotions and Signs and in 2006 he bought back Blue Ridge. After the purchase he displayed a sign over the door that read, â&#x20AC;&#x2DC;under old management.â&#x20AC;? Silvertip not only works with established branding, but it also creates and designs logos and

assists in marketing strategies. Janice said it imprints the clientâ&#x20AC;&#x2122;s message or brand on just about anything. â&#x20AC;&#x153;We work with clients all over the world because we are a onestop-shop for promotional products with access to a great group of reliable suppliers.â&#x20AC;? Janice added, â&#x20AC;&#x153;We decorate SEE PROMOTION AND SIGNAGE | PAGE 30

hundreds of different items, from pad folios, travel mugs and golf items, to name just a few. Weâ&#x20AC;&#x2122;ve put messages on USBâ&#x20AC;&#x2122;s in all kinds of custom shapes, including clothespins and gold nuggets. Right now anything to do with electronics is really popular.â&#x20AC;? She said that both novel and useful items with a message or brand name imprinted on

Congratulations Congratulations Silvertip on 30 years and still going strong!

Smithers, BC Â&#x2021; ZZZ EYSULQWHUV FRP

to Janice, Gord and the entire team at Silvertip Promotions & Signs!

We are a one-stopshop for promotional products JANICE SHABEN OWNER SILVERTIP PROMOTIONS AND SIGNAGE

JULY 2015

RADAR ROAD TRANSPORT GETS THE JOB DONE SPOTLIGHT

Local company knows the local conditions and terrain

ORT NELSON – Rick and Carol Seidel attribute 25 years of success chiefly to exceptional customer service. T hei r compa ny, Radar Road Transport Ltd., based in Fort Nelson, is what they call a “mom and pop” operation. “Our phones aren’t answered by machines,” Carol said. “We have the personal touch. Rick is hands-on; we answer the phones 24/7 – and if we can’t help you, we know somebody who can.” The slogan on the company’s website reads, “One call does it all.” Carol said that for her and Rick, those words are more than a catch phrase – they are a promise the company keeps every day. “Call us,” Carol said. “If we can‘t help you, we’ll make sure that somebody else can and the client is not wasting their time trying to find somebody.” Radar Road Transport is COR certified and a member of ISN Networld, ComplyWorks (Canada HSE) and PICS, and offers a complete safety program. It is

“You don’t have to wait three days to get an answer from us. If you phone up and want a job done – and you want to know if we can do it, Rick can answer that right away and co-ordinate it all.” ACCOUNTING OFFICE CO-OWNER, RADAR ROAD TRANSPORT LTD.

a heavy haul, transportation, construction and maintenance company that builds and maintains lease roads and maintains every kind of bush road. It offers transportation of heavy equipment, camp shacks, mud tanks, gravel etc., site preparation and

Understanding the client’s needs is a key to finding the perfect promotional tool CREDIT:GORD SHABEN

PROMOTION AND SIGNAGE CONTINUED FROM PAGE 29

them make great promotional giveaways. Gord believes the secret to Silvertip’s success is threefold: providing top quality products and service, having knowledgeable staff and the ability to deliver on time. “We do it right the first time,” he said. “Our strength is in our

experience. We know the suppliers and our community, we know the right questions to ask, and we have access to top of the line industry products.” He added that using top quality products makes for a stronger promotion. “When you have a good quality garment it will be a favorite and the first one picked to use or wear. It will keep your message upfront and foremost.”

ns Congratulatio Silvertip on

eares 30 y of excellenc of e

www.azorcancollision.ca | 250.635.5800 Terrace, BC

He added that vehicle signage, banners, building and illuminated signage can tie it all together with matching logo and message, creating a consistent and recognizable image and brand. “We create and supply signs for everyone from clubs and associations to corporate and industrial companies,” Gord said, adding that if you want to get noticed you can’t beat the right kind of sign. The business of promoting a vision and message has been good to Silvertip; it has earned them industry recognition in Imprint Canada Magazine, as well as Company of the Year through the Business Excellence Awards at the Chamber of Commerce. Gord said persistence, experience and going the extra mile for Silvertip’s clients has helped his company become the biggest one-stop-shop for promotional advertising products and signage in Northwest BC. This year Silvertip celebrates 30 years of business in Terrace. Silvertip Promotions and Signage is at 4910 Grieig Avenue in Terrace www.silvertipinc.ca

Radar Road Transport can haul almost anything including heavy equipment

Congratulations on 25 years in business 10611-102 Street | Fort St. John, BC 250-785-8166 | www.mnp.ca

JULY 2015

Rick and Carol Seidel attribute the success of their company to exceptional customer service site clean-up, hauling contaminated soil and hazardous waste. It serves the oil and gas industry, mining and LNG industries, hauling all the equipment they need into any area they need to get to.

Radar Road Cats are used in a variety of situations

Radar Road Transport has: ■ G ra d ers-1 4H , 6 whe el drive, 872G, more ■ Cats- D6, 750, 650, more ■ Excavators- 50 mini, 250, 290 more ■ Loader Backhoes ■ Packers-Smooth drum & Sheep foot ■ Tow Tractors ■ Winch Tractors ■ Heavy Haul Lowbeds ■ Snow Plow Trucks with

Best wishes as you celebrate

25 years!

underbodies Water Trucks Water Tankers Recoveries Front End Loaders-950, 544 Grapple ■ Skidsteer Its trailers include: ■ Lowbeds (60 tonne hydraulic neck) 6,7,8,9 axel configuration ■ Jeeps, Boosters ■ Scissorneck ■ Belly Dumps ■ End Dumps ■ Box Trucks ■ Walking Floor ■ Gravel Trailers ■ Highboys ■ Step Deck ■ It can supply: ■ ■ ■ ■

Proud to be Rick and Carol’s choice supplier of heavy duty trucks. Thank you Radar Road!

Fort St. John 250-785-6105 www.inland-group.com RR 1 Mile 293 Alaska Highway, Fort Nelson, BC Main 250.774.7340 | www.stuwalk.com

■ Gravel ■ Shale ■ Sawdust “When customers find gas in hard-to-get-to places, we have tow tractors that can tow the big loads up the hill and get them to where they need to go,” Carol said. Rick estimated that the company owns upwards of 60 pieces of equipment that can get any job done. With all its expertise, qualified and knowledgeable employees and impressive resources, Radar Road Transport is known for handling any job quickly and efficiently. “You don’t have to wait three days to get an answer from us,” Carol said. “If you phone up and want a job done – and you want to know if we can do it, Rick can answer that right away and coordinate it all. And we’re diversified enough that we can handle a large variety of jobs.” She added that the company’s diversification has made a difference over the years. During slow times in one sector of the industry, other areas have picked up. Radar Road T ra nsport has su rv ived a nd thrived, even in slow economic times. Rick and Carol are native to Fort Nelson and consider their company deeply home-grown. Rick worked in the oil and gas and logging industries for a number of years before seeing a need and building the company. He and Carol started with one truck and quickly expanded. Carol said that the early days saw slow and steady growth. Then in 2012, when LNG exploration began in the north of the province, business grew rapidly. A t t h at t i m e, R a d a r R o a d Transport moved to its own shop in town and continued to grow, building its fleet and diversifying to meet the demands of the industry. Radar Road Transport employs 32 people. Carol said that she and Rick are proud to know they are helping 32 families live and thrive in the community. “We are a BC company,” she said. “We know all the hauling regulations and we have the experience and knowledge. We know where you want to be, so we know how long it’s going to take to get there. We’re also competitive. Being local is definitely a plus for us.” She added that Radar Road Transport very much wants to stay working at the level it is now while continuing to build its reputation for excellent customer service. “We want to focus on providing great service and continuing to be reliable as well as competitive,” she said. “We’re simple to deal with. You don’t have to go through any corporate headquarters for decisions. You don’t have to wait two days to know if we can move your 450 Excavator or plow off your lease road. We’re right here and we’ll make it happen for you.” Radar Road Transport Ltd. is at 4704 – 49 th Avenue in Fort Nelson. www.radarroadtransport.com