Restoring trust is essential for the Police Service of Trinidad & Tobago Policing around the world is under pressure and public scrutiny as never before. The demands on modern policing are such that effective and accountable leadership is essential. All too often management structures are unresponsive and those in senior roles reluctant to embrace change, let alone acknowledge failings and accept responsibility for inadequacies or serious misdemeanours. Many citizens around the world are keen to know precisely what the word ‘Service’ in the title ‘Police Service’ stands for in the modern age.
To citizens of Trinidad & Tobago the story in regard to the continued deterioration of public trust in the Police Service is a familiar one. Whilst there never were Halcyon Days when all was perfect, it is clear that there is a raft of issues and concerns that cannot simply be rubbished in the media, ignored and swept under the carpet. The charge sheet certainly makes disturbing reading:
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A perceived culture of impunity
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Anecdotal evidence of collusion with criminal gangs
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Persistent rumours of extra-judicial killings
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A total absence in some quarters of courtesy and people management skills and techniques
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Poor leadership and accountability
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Increasing signs of corrupt practices
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Intimidation using threats, verbal aggression and physical assaults
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Rogue officers demanding sexual favours from both men and women
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Inadequate fitness standards that sees many officers fall well below acceptable levels for operational efficiency
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Excessive use of police vehicles that are often driven in an aggressive manner with little or no reason other than to manifest naked power. Sirens and blue lights are routinely used to excess.
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Defensive management structures that appear to manifest little or no cognizance of the notion of public service
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A tendency to go for ‘the low hanging fruit’ and ‘the quick win’ as opposed to tackling serious organised crime and those elements at a higher level who are responsible for serious criminality
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A perceived aversion to investigating white collar crime
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As a publicly funded institution there is considerable disquiet about the increased politicisation of the Police Service.
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Inadequate training in regards to the current best practice concerning investigation into crimes of a sexual nature, child abuse and various forms of cyber crime. Much could be learnt in this regard by liaising with centres of excellence such as: http://ceop.police.uk/
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Racial discrimination – Certain ethnicities appear to receive preferential treatment
A knee-jerk rejection of such concerns would speak volume of the defensive mindset of some in senior roles. In a democracy we ignore perceptions, misconceptions and anxiety at our peril. The issues that various demographics, ethnicities, economic groups and even some political party leaders are prepared to admit (even if in private) deserve to be taken seriously.
It would be utterly erroneous to portray the Police Service of Trinidad & Tobago as in some way irrevocably broken. There are a great many exemplary personnel doing a first rate job often in trying circumstances. It must not be forgotten that the vast majority of officers are imbued with a desire to perform their job in a professional manner, but are occasionally failed by those in roles of additional responsibility. Conduct and attitude in police stations across the country varies enormously and this is often down to those in charge as well as issues concerning governance, resources, operational priorities and the pressures to massage crime & detection figures. The challenge is to demonstrate that as a public service the police are strong on value and values and low on waste and misconduct. Effective training and the drawing on best practice both locally and in the form of services that share a similar tradition is vital if trust is to be restored. The police must strive to earn the respect of all citizens, and equally the public must never lose sight of the fact that every day police officers put their lives on the line in the quest to keep us all safe and uphold the rule of law. In an increasingly pollicised and ethnically divided nation it is imperative that the Police Service revisits its own motto and promise in order to fully appreciate what it has committed to and how it would appear to have drifted from this in some respects:
Our motto and promise
Our Shared Values
In fulfilling its motto to protect and serve with P.R.I.D.E the Trinidad and Tobago Police Service is committed to sustaining the following values. Professionalism – We will be efficient, diligent, thorough and informed in performing our work and will adopt a deliberate approach to be humble, kind, understanding, empathetic and considerate when interacting with our clients. Respect – We will exhibit respect, tolerance and sensitivity to each other, irrespective to rank, status or class. Integrity – We will be honest, applying the highest ethical standards in the performance of all aspects of our duties, doing always what we are obligated to do in an objective and equitable manner, not compromising ourselves or allowing personal benefit to influence our decisions. Dignity – We will protect human dignity and maintain and uphold the rights of all persons. Excellence -We will strive to achieve excellence in every service that we provide through our commitment to collaboration, communication, learning, mentoring, teamwork and the implementation of effective strategies. Source: www.ttps.gov.tt
Working to protect and serve with pride is a constant challenge and requires first rate leadership, high morale and the trust and co-operation of the very citizens that the police are expected to serve and protect. If serious progress is to be made in addressing the current ‘trust deficit’ the Police Commissioner and the Minister for National Security will need to redouble their efforts and demonstrate a far firmer grasp and candour concerning current failings. It is also imperative that the Police Complaints Authority (PCA) be given real teeth that it has thus far been denied. A strong case could also be made for the establishment of a specialist Leadership Academy, one that nurtures the core values as well as the humility needed by those called on serve in the 21 st century. Finally, in view of the unique role that the Police Service of Trinidad & Tobago plays in working to uphold law and order it is high time that a national monument be erected as a permanent memorial to all police officers who have been killed in the line of duty.
Mark T Jones International Speaker & Leadership Specialist www.marktjones.com