Complaints Procedure

In the unlikely event of your son/daughter having a complaint with an individual or the College, outside the Safeguarding procedures, a Complaints Procedure may be followed. In such circumstances a pupil could air their complaint with any of the following:

• HM or spouse; • Tutor or Resident Tutor; • House Dame; • Any teacher to whom the pupil feels they can speak freely; • Head of House or any other senior pupil; • The Chaplains; • The Children Act Independent Listener for the College.

If the matter is not resolved to the child’s satisfaction then the complaint should be taken to any of the following:

• Any member of the Management Team; • The Master.

In the event that the complaint remains unresolved then, with the full knowledge and approval of parents and Master, the matter can be referred to:

• The Council of Marlborough College.

Full details of this procedure are posted prominently in Houses, as are the telephone numbers of many external agencies. On receipt of any complaint, verbal or written, the College will act sensitively and promptly to resolve the difficulty.

A similar Complaints Procedure is available to parents and can be found on the College website.

Bursarial Matters: Insurance

Fees Refund Scheme

The College has arranged a scheme which provides a refund of fees in the event of your son or daughter being away from the College by reason of illness or accident. A claim can be made if a boarding pupil is away for at least eight consecutive days and a day pupil for at least five consecutive days, including weekends and exeats. The termly charge for the scheme is 1.05% of the fees. This premium also includes Accidental Death cover for the fee payer to the value of five future terms’ fees. Details of the scheme will be sent to you during the Summer Term prior to your child starting at the College.

Personal Accident Insurance

The College contributes to personal accident insurance cover for all pupils. This provides compensation for a pupil should he or she sustain permanent injury. It provides cover 24 hours a day, all year round and world wide. Such injury should be reported to the Bursar’s Office. The premiums are included in the fees and details of the scheme will be available to view on the Parent Portal at the end of July.

Travel Insurance

The College holds an Annual Travel insurance which covers all pupils worldwide when they travel on any College organised trip. The basic premium is included in the fees but trips that feature activities excluded by the policy will be subject to an additional premium which will be passed on to individual participants.

Insurance of Personal Belongings

Whilst every effort is made to safeguard pupils’ personal belongings, the College cannot accept responsibility for loss or damage to such items that might be kept at the College by pupils. Parents are asked to make their own insurance arrangements to cover all their child’s personal belongings including musical instruments, computers, radios, mobile phones and other expensive and vulnerable items which may be brought to school. Many household insurance policies will provide the necessary cover. Alternatively, you may wish to consider a personal possessions insurance scheme tailor-made for insuring your child’s possessions whilst at school or on the journey to and from school.

If a parent resident overseas obtains a specific undertaking from the College for the safekeeping of belongings during the holiday, liability can be accepted, but such an undertaking is only given in very rare circumstances.

Medical Cover

Normal medical attention (including admission to the school Medical Centre) is covered by the fees, and specialist/hospital treatment under the NHS will be arranged where necessary. Private medical treatment under such schemes as BUPA is the responsibility of parents.

The Medical Centre makes arrangements (with parental consent) for pupils to have physiotherapy. This is paid directly by the parent or re-claimed on personal health insurance.

Fees

A sheet detailing the fees for 2021/22, including the charges for Music, Learning Support and Outdoor Activity weekends, is available on the Parent Portal.

A. Other Extras

Unavoidable Expenses: a charge is made for such things as: Examination fees, stationery and books (see under Book Office opposite). Voluntary Activities: these include, for example: Trips to concerts or to the theatre, Form trips, House outings and entertainment and Duke of Edinburgh’s Award weekends.

B. The Chit System

Chits are issued by HMs, Dames or other authorised staff and enable pupils to add items to the termly account. These include purchases of uniform and games equipment from Crosby & Lawrence, books and stationery from the Book Office and haircuts from barber shops.

Aldbourne Taxis, Arrow Taxis, Marlborough Taxis and PD Taxis accept chits, which are only given for emergency travel. Transport to and from the College at the beginning and end of term and for fixed Privs (Exeats) is the responsibility of the parents. The College provides coaches to a number of destinations and these are booked in House before travel and put on the end of term bill. Taxis can also be arranged, with sharing encouraged, if no suitable coach is available. Charges for taxis arranged by the Travel Office may also be added to the termly bill but, should a pupil regularly require a taxi to transport them at these times, parents are expected to open an account with one of the local taxi firms.

C. The Book Office

The Book Office provides the College, both pupils and teachers, with all their academic texts and stationery requirements. It also has a large selection of other sundry stationery items, printer consumables and stamps plus a small range of toiletries and snacks. Pupils are charged directly to their accounts via subject teachers or on production of a chit and a smartcard.

The Book Office also takes back a limited number of second hand books. They have to be in very good condition as most get heavy use by pupils for at least two years. They also have to be the right edition and required for the current syllabus. The numbers available for re-purchase are always small in relation to the number of books handed out to sets.

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What to Expect When You Arrive at Marlborough

All parents are required to complete and submit the Joining Forms so we can enrol their child as a new pupil.

Before you arrive at the school your child’s Housemaster or Housemistress will write to you about the House and anything else they think you should know; what follows is general practice for the whole school.

New Pupils in the Shell

On the first day at the College you will be asked to arrive between 3.45pm and 4.00pm. Families should go straight to the House, where you will be welcomed by the Housemaster or Housemistress, the Dame and the Head of House, and shown your child’s accommodation. You will have tea in the House and at 4.45pm new parents will leave to hear the Master’s talk in the Memorial Hall. This is usually the time to say goodbye to the children.

Car Parking: After you have unloaded your child’s luggage, please use the car park marked on the map, adjacent to the Parade Ground. We respectfully ask parents not to park anywhere else, especially in Court or outside the Master’s Lodge as this will cause a traffic blockage when current pupils start arriving back later in the afternoon.

Shell Curriculum: included with this handbook is a Shell Curriculum booklet setting out the academic courses in the Shell year.

The Lower Sixth

Most of the things mentioned above about Shell entry apply equally to the Lower Sixth, with the following exceptions:

All new Lower Sixth pupils arrive at the College a day before everybody else at the beginning of the Michaelmas term, in 2021 on Monday 6th September. They are asked to go straight to their Houses between 4.30pm and 5.30pm. The Master will talk to the parents of new Lower Sixth pupils in the Adderley (marked on the map) and parents are asked to be seated by 5.55pm. The following day is used to finalise Upper School choices and to introduce new pupils to aspects of the school.

In August, we will send you a form for notifying the College about returned GCSE examination results. It is essential that this form is completed and returned together with a copy of the Statement of Results showing the unique candidate number, as soon as the results (and those of any other examinations taken) are received.

These should be photographed or scanned and sent by email to eheadlam@marlboroughcollege.org

Upper School Code of Conduct

All pupils entering the Upper School are required to agree to support the Upper School Code of Conduct. A copy of the Code is included with the Joining Forms and should be read and understood by all new Upper School pupils.

Please ensure that new Upper School pupils bring back the correct uniform and that pupils who opt for Dress Code 2 have at least two uniform skirts, to be purchased from Crosby & Lawrence.

Marlborough College Transport Information

Coach Transport

The College provides coach transport for pupils at: • the start and end of every half-term, and at the end of the Lent, Summer and Michaelmas terms

• the start and end of every exeat weekend • the end of Michaelmas Term the College provides transport to London Victoria, South Kensington and Heathrow ONLY. Note: there is no College transport provided at the start of the Michaelmas, Lent or Summer terms.

Destinations are on page 27 of the Almanac.

Taxis

Parents can book taxis direct with the following taxi firms whom we know and have approved: ADS Chauffeur Services: 01380 816892/07802 689658; ABC Airport Transfers: 07738 195805; Aldbourne Taxis: 07977 059991; Arrow Cars: 01672 515567; Avebury Taxis: 07525 690207; Browns: 07847 097189; DB Chauffeurs: 07850 100859; Flight Link Chauffeurs: 07739 669436; Marlborough Taxis: 01672 512786 /07791 673192; Paragon Cars: 07823 337377; PD Taxis: 01672 511884; Swindon Corporate Travel: 07773 299372.

The College will help families with taxi arrangements for destinations that are not available on the College transport list, but any arrangement is ultimately between the taxi firm and the family. Changes or cancellations to bookings outside of term time will need to made directly with the taxi company.

How to book:

Coach and Taxi Transport: In September 2021 Marlborough College will be introducing a new online booking system for both coach and taxi bookings. Further details and user instructions will be sent to all parents during summer 2021.

Travel Destinations (to and from):

London Victoria Greenline Station

Journey times 6.45pm 2 hrs London Hammersmith Novotel 7.00pm 1½ hrs Godalming Homebase Car Park 7.00pm 2 hrs Guildford Bus Station 7.20pm Salisbury Rail Station 8.00pm 1¼hrs Bristol Temple Meads Station 7.30pm 1hr 35 Parkway Station 7.50pm Maidenhead Holiday Inn (SL6 2RA) 7.15pm 1½ hrs Reading Rail Station 7.45pm Oxford Rail Station 7.30pm 1½ hrs Pear Tree Services 7.45pm Tunbridge Wells Rail Station 5.45pm 3¼ hrs East Grinstead Rail Station 6.10pm Pease Pottage Services 6.30pm Chichester Festival Theatre Car Park 5.35pm 2¼ hrs Midhurst (North Street Bus Stop) 6.00pm Petersfield Rail Station, Lavant St 6.25pm West Meon Hut Car Park 6.45pm Sutton Scotney Services North side 7.30pm Please note: • any cancellations or no shows will incur a charge as per our Cancellation Policy. • College transport may be a coach, minibus or taxi depending upon the number of bookings received. • a destination will be cancelled if the number of pupils booked is fewer than three. • all places need to be pre-booked, please do not arrive without a prior booking. • College transport is provided to pick up pupils from Heathrow Terminal 5 departures at 7 pm, only on the evening the half-term holiday ends. • College transport is available to take pupils from the College to Heathrow at the start and end of every half-term and end of term. There are two stops; the central Heathrow

Bus station (between T1 and T3) and Terminal 5. • outbound London coaches stop at South Kensington (Natural History Museum) and

Victoria (Green Line Station) and return from Victoria (Green Line Station) and

Hammersmith (Novotel). 56

College Transport Office

(Mon-Fri 9 am – 5 pm term time only). coaches@marlboroughcollege.org or 01672 892422

Emergency contact for travel

Security Team (24hrs): 01672 892201

Further information:

More details and downloads can be found on the Parent section on our website at: www.marlboroughcollege.org/parents/transport/

Clothing & Required Items

A clothes list is printed at the end of this section for your reference. Please note that the lists are pupils’ minimum requirements. The school reserves the right to buy for the pupil and to charge to the parents’ bill any essential article of clothing that is missing from the list. All pupils must have sufficient articles of clothing to ensure that they are smartly and cleanly turned out and that their clothes are in good repair.

Naming

It is compulsory that all items of clothing be named with a name tape; this includes all items of underwear, socks and tights. Other possessions such as calculators, watches etc. should also be clearly marked with name and House. Name tapes specify initials, surname, school number and House laundry code letter on the same tape.

House laundry codes for name tapes:

Cotton W Elmhurst E B House B Littlefield L Mill Mead MG C1 House C Preshute P Morris A C2 House D Summerfield S New Court NC C3 House MB Turner T Ivy V Barton Hill H Dancy DA

Crosby & Lawrence offers a full naming and House delivery service for uniform and kit for new pupils. Pupils will be fitted for uniform (new or second-hand) at the shop. Crosby & Lawrence will then ensure items are delivered, fully and correctly named, to their child’s House ready for the start of the term.

It is expected that the vast majority of parents will take advantage of this service which is offered at a cost of £90 for Shell and £60 for Lower Sixth (excluding the cost of the name tapes). If you wish to use the name-taping service, please indicate this to Crosby & Lawrence when booking your child’s uniform fitting.

Crosby & Lawrence also offer a name taping service for home clothes and linen at a cost of £85. This service should be arranged when you book your uniform appointment, these items can be left at the Crosby & Lawrence shop any time during the summer and can be ready within 5 days.

Items marked with an asterisk* are uniform and must be purchased at the school shop: Crosby & Lawrence.

Parents must make appointments with Crosby & Lawrence for each uniform fitting (tel: 01672 892498 email: crosby@marlboroughcollege.org). Fittings are offered at the following times: 09:30, 11:30, 13:30 and 15:30 Monday to Friday. Saturdays are available by special arrangement when available. A visit to Crosby & Lawrence for uniform fitting is strongly recommended. All orders should be received by 20th August 2021 at the very latest.

A full set of name tapes, games tags and sticky labels will be pre-ordered by Crosby & Lawrence. Appointments should be made between 1st June and 20th August for UK pupils requiring the name taping service.

Most sports items are also available from the school shop. All clothes and other items on this list must be clean, in good repair and if washable, machine washable and tumble drier-proof. The school laundry cannot cope with shrinkable or delicate clothes.

Linen and Other Necessary Items

• Sheets, pillows, pillowcases and duvets are provided; • Three bath towels (with large loops along the side); • Two small towels (also with loops);

A selection of towels is available from Crosby & Lawrence. • Two duvet covers marked top right hand of opening on the outside edge, using your House laundry code (which will be provided by Crosby & Lawrence at the time of your uniform fitting) and large name tape.

In addition to the clothes specified, other necessary items to bring back to school are:

• An alarm clock (mobile phones will be collected from shared dorms at night so alarms on phones or laptops cannot be used); • Headphones (most Houses allow music only through headphones in dorms and Shell prep rooms); • A desk lamp; • A bag – e.g. rucksack – to carry books etc. between lessons; • A lockable tuck box in which to store possessions (not essential but very useful);

Crosby & Lawrence have tuck boxes available, in a variety of colours. • A padlock for the lockable draw in each room. • A set of spare labelled keys to be deposited with the HM, or a padlock, preferably with a combination lock; • A set of self-adhesive labels, printed with name and House, for marking books and other items; • Mugs, plates, cutlery for use in study and airtight food container(s); • Lower School: Calculator – Casio FX85GT-X (for IGCSE/GCSE); • Upper School: Calculator – Casio FX-9750GII or FX-9860GII Graphic Calculators (for A Level). These can also be purchased from the School Book Office.

Non-uniform clean and neat casual clothes may be worn in the evenings and at certain times on Saturdays and Sundays. Hats and caps are not allowed.

Please note that only roll-on deodorants are permitted. Spray deodorants can cause issues with fire alarms, due to their sensitivity.

Valuables should only be brought to the school if they are essential, and should be handed to the HM, Dame or Resident House Tutor for safekeeping, including passports, tickets etc. Money should be deposited in the House bank. Watches, calculators, alarm clocks etc. should be clearly marked on the back – preferably engraved.

Kettles, mini-fridges, toasted-sandwich makers, fairy lights, etc, are NOT allowed in dorms and bedsits.

Other guidance as to recommended or non-permitted items will be given by HMs.

Clothes List

• Items marked with an asterisk are designed for Marlborough College and only available from Crosby & Lawrence. • This is a list of minimum requirements. • The School reserves the right to buy for the pupil and to charge to the parents’ bill any essential article of clothing missing from the list or damaged, in a state of unacceptable disrepair or un-cleanable. • Pupils may choose EITHER Dress Code 1 OR Dress Code 2, they must not mix and match between the two.

All Pupils:

Underwear, nightwear and wash kit, including hairbrush

Dress Code 1: Trousers and Jacket/Suit and tie

Lower School:

1 Blazer, MC design, navy blue* 2 Pairs trousers, MC design, plain, dark grey* 2 Jackets, MC design, lovat tweed for daily use* 6 Formal shirts, MC design, white or with thin blue stripe* 2 House ties, MC design* 2 V-necked pullovers, MC design, navy blue* 10 Pairs socks, grey black or navy blue 2 Pairs shoes, plain, black polishable leather (no sandals, canvas shoes, boots or trainers)

Upper School:

1-2 Suits, plain , dark colour (compulsory for daily use and Sunday wear) 6 Formal shirts, white or light coloured, plain or with discreet pattern 2 Ties, any sober colour, plain or with a discreet pattern 2 V-neck or round-neck pullovers; any plain colour; knitted wool or cotton; to be worn under a jacket, shirt collar must be visible. No stripes, slogans, zip-tops, rollnecks, sweatshirts or hooded tops) 10 Pairs of socks, dark grey, black or navy blue 2 Pairs of shoes, plain, black or brown smart leather shoe (no sandals, canvas shoes, wellington boots or trainers)

Games Clothes for Boys’ Sport and PE

Lower School: All items below Upper School: To buy from the kit list below to suit their sporting options

2 House swipes, MC design* (1 long sleeved and 1 short sleeved) 2 Swipes, MC design, navy blue* (short sleeved) 1 Mid Layer, MC design, navy blue* 2 Pairs shorts, MC design, white, for Rugby* 3 Pairs socks, MC design, navy blue with white tops* 2 Pairs shorts, MC design, navy blue, for PE* 2 Polo shirts, MC design, white with navy blue trim (short sleeved) for PE* 1 Base layers – top – navy or white* (optional) 1 Base layers – shorts – white* (optional) 1 Tracksuit Trousers, MC design, navy blue, for all major games* 2 Pairs trainers (1 suitable for Sports Hall and Squash, non-marking) 2 Pairs socks, white for Tennis and Squash 1 Pair Rugby boots 1 Pair Football boots 1 Pair swimming shorts or swimming trunks, navy blue* 1 Mouth guard – essential and obligatory – available from Crosby & Lawrence 1 Pair safety goggles for ALL Squash players (if applicable) 1 Waterproof Jacket*

The following are essential only for those in representative teams in the Summer Term:

2 Cricket shirts, MC design, white* White trousers; MC design sweater with navy blue trim;* footwear and socks for Cricket

Dress Code 2:

Lower School:

2 Tartan kilt skirts, MC design* 4 Blouses, MC design, striped long-sleeved* 2 V-necked pullovers, MC design, navy blue* 1 Blazer, MC design, navy blue* 4-5Pairs tights or socks, non-patterned (lightweight only in summer) 2 Pairs shoes, plain, black, polishable leather (no high heels, sandals, canvas shoes, trainers or boots)

Upper School: 1 Jacket, black, fitted and tailored, for weekday wear. Wool or polyester mix – no leather, denim, corduroy or bomber style. 2 Skirts, MC design, black, long* 4 (min) Blouses, MC design, choice of colours** 3 V-neck or round-neck pullovers, or a cardigan as an alternative, any plain colour (no stripes, slogans, sweatshirts or hooded tops, zip tops or roll necks) 1 Overcoat. Smart and worn over jacket. No bomber jackets. 2 Pairs of shoes, plain, black, leather (no high heels, sandals trainers, canvas shoes or wellington boots.)

Notes: *A tailored, dark trouser suit may be worn as an alternative to the long black skirt and jacket, with uniform shirt and shoes.

Games Clothes for Girls’ Sport and PE: Lower School: All items below Upper School: To buy from the kit list below to suit their sporting options

2 House swipes, MC design (1 long sleeved and 1 short sleeved)* 1 Mid Layer, MC design, navy blue* 1 Track Suit Bottoms, MC design, navy blue, for all major games* 1 Games skort (combined skirt & shorts), MC design, navy blue, for Hockey,

Lacrosse, Netball* 2 Pairs of socks, MC design, navy blue with white tops for Hockey, Lacrosse* 1 Base layers – top – navy* (optional) 1 Base layers – leggings – navy* (optional) 2 Shirts, MC design, white, for PE, Tennis, Netball, Athletics, Squash* 1 Shirt, MC design, navy blue, for Netball, Hockey, Athletics, Squash* 1 Pair of trainers – suitable to play on Astroturf, for Hockey 1 Pair of boots, for Lacrosse (if applicable) 1 Pair of goggles, for Lacrosse (if applicable) 1 Pair of safety goggles, for ALL Squash players (if applicable) 1 Swimming costume, navy blue 1 Mouthguard – essential and obligatory – available from Crosby & Lawrence

The following are essential only for those in representative teams in the Summer Term: 2 Cricket shirts, MC design, white* White trousers; MC design sweater with navy blue trim;* footwear and socks for Cricket

Key Contacts

College Reception Telephone

01672 892200

Management

Master – Mrs L J Moelwyn-Hughes

Bursar – Mr A G Hart 01672 892400

01672 892496

Second Master – Mr W D L Nicholas 01672 892283

Deputy Head (Academic) – Mr D T Clark 01672 892417

Deputy Head (Pastoral) – Mr E C Nightingale 01672 892523 Deputy Head (Co-Curriculum & Outreach) – Mr J R B Scragg 01672 892429 Director of Admissions – Mrs J A Hodgson 01672 892300 Acting Assistant Head (Safeguarding) and DSL – Mr R D Willmett 01672 892519 Assistant Head (Inspection) – Mr T C M Lauze 01672 892317

Houses

B1 Housemaster – Mr D R Armitage Barton Hill Housemaster – Mr G J McSkimming C1 Housemaster – Dr J P Swift

C2 Housemaster – Mr G R Playfair

C3 Housemaster – Mr G D M Lane

Cotton Housemaster – Mr G I Macmillan

Dancy Housemistress – Mrs K J Kiggell Elmhurst Housemistress – Mrs H A M Cox

Ivy House Housemistress – Mrs C N Pembroke Littlefield Housemaster – Mr J J Lyon-Taylor Mill Mead Housemistress – Mrs D L Lilley

Morris Housemistress – Mrs A J Finn 01672 892210

01672 892250

01672 892220

01672 892230

01672 892240

01672 892310

01672 892462

01672 892260

01672 892298

01672 892320

01672 892270

01672 892280

New Court Housemistress – Mrs A L Adderley Preshute Housemaster – Mr S R Hawthorn

Summerfield Housemaster – Mr C L Harrison

Turner Housemaster – Mr A H de Trafford Telephone

01672 892290

01672 892330

01672 892340

01672 892350

Heads of Year

Shell – Mr R A Sandall

(ras@marlboroughcollege.org) Remove – Mr A J Hamilton (ajh@marlboroughcollege.org) Hundred – Mrs H L Meehan-Staines (hlms@marlboroughcollege.org) Lower Sixth – Mr R D Willmett (rdw@marlboroughcollege.org) Upper Sxith – Mr J P Carroll (jpc@marlboroughcollege.org)

Additional Key Staff

Chaplain – Revd T W G Novis Head of Guidance – Mr E G Nobes

Medical Officer and Medical Centre

College Proctor – Mr W Finlay Administration Manager – Mrs E Kendrick Crosby & Lawrence (School Shop)

Enterprises 01672 892209

01672 892360

01672 892435

01672 892535

01672 892202

01672 892498

01672 892389

College email: general.enquiries@marlboroughcollege.org Website: www.marlboroughcollege.org HMs’ email addresses: the HM’s initials@marlboroughcollege.org e.g. Mr JJ Lyon-Taylor – jjlt@marlboroughcollege.org

The Marlburian Club

All pupils who leave the College become members of the Marlburian Club, a dynamic network of all former pupils (known as Old Marlburians or OMs for short), which exists to support and connect all 11,000 members throughout their lives. The Club offers a number of activities including:

• Mentoring, professional groups and networking events to support OMs in their careers

• Sporting groups so OMs can continue to represent the College at sport and socialise together • Social events, such as reunions, to keep OMs in touch with each other • Online events including the Marlburian Monday talk series • Access to an online community, MC Global Connect, where OMs can connect and network with each other, as well as current parents • The annual Club magazine, social media feeds and the Club website to keep

OMs updated on news from other OMs and the College.

The Club engages with the wider College community, including pupils, parents and staff, who are able to attend some Club events. The Club is also keen, in all it does, to promote the impact of its members on society and to encourage pupils and OMs to make a difference in the world.

The Club administers a group of Charitable Funds, out of which grants are made to support College projects, scholarships and, on occasions, to OMs in need of short-term help.

The lifetime subscription of £750 is collected via the fee account over eight terms for Shell entrants or five terms for those joining in the Lower Sixth. If, for any reason, a pupil should not become a Member on leaving school, all payments made under the scheme would be returned.

www.marlburianclub.org

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05/2021