Complaints Procedure In the unlikely event of your son/daughter having a complaint with an individual or the College, outside the Safeguarding procedures, a Complaints Procedure may be followed. In such circumstances a pupil could air their complaint with any of the following: • HM or spouse; • Tutor or Resident Tutor; • House Dame; • Any teacher to whom the pupil feels they can speak freely; • Head of House or any other senior pupil; • The Chaplains; • The Children Act Independent Listener for the College. If the matter is not resolved to the child’s satisfaction then the complaint should be taken to any of the following: • Any member of the Management Team; • The Master. In the event that the complaint remains unresolved then, with the full knowledge and approval of parents and Master, the matter can be referred to: • The Council of Marlborough College. Full details of this procedure are posted prominently in Houses, as are the telephone numbers of many external agencies. On receipt of any complaint, verbal or written, the College will act sensitively and promptly to resolve the difficulty. A similar Complaints Procedure is available to parents and can be found on the College website.
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