BIG GREEN
Football Seat Selection
Guide
FOOTBALL SEAT SELECTION GUIDE Personal Seat Selection: Every season ticket holder will have the opportunity to personally select their seating and parking.
SEAT SELECTION OPTIONS
Online By Phone In-person
We Select for You
Before your Selection Date and Time 1. Learn how to log into, and use your online account. 2. Review the instructional video explaining the online selection process. 3. Familiarize yourself with the online seating and parking selection system 4. Be sure to frequent the site prior to your selection time to monitor the selections made by donors ahead of you. This enables you to follow the process in real time to view seating and parking availability. On your Selection Date and Time 1. Log in to your online account. 2. It is recommended that you log in at least 5-10 minutes prior to your selection time. By doing so you can familiarize yourself with the current availability of the seating and parking inventory. 3. Follow the on-screen instructions to select your seating and parking. You may also refer to the step-by-step guide provided by the ticket office. 4. Print off copy of your confirmed order. *RECOMMENDED* 5. Check your e-mail to make sure that you have received an order confirmation. *Note: You may select your seating and parking locations at different times after your selection time has arrived. For example, if you are participating in a group seating selection you may go ahead and select your parking at your designated time instead of waiting to select it when you select your seats with your group. However, if you do choose to do so you will only be able to select your parking via the online selection tool and will be required to choose your seats with your group via phone or in-person at the group’s selection time.
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1) ONLINE SEATING AND PARKING SELECTION TOOL The Big Green and the Marshall Ticket Office recommend that donors, who are able, use the online selection tool at www.herdzone.com. This is the easiest and most efficient way to select your desired seating and parking. Select seats and parking online at www.herdzone.com
Be sure to review the Marshall Ticket Office’s 2014 Football Seat Selection Process “How To” Guide. This guide will be mailed April 28 and will contain your selection date and time, along with your customer account information. Also included in the guide will be step by step instructions to selecting your seating and parking via the online selection tool.
The online selection tool allows you to: • Monitor the selection process in real time. • View a personalized countdown clock to your selection time. • Access a virtual representation of Joan C. Edwards Stadium to view the field from any seating location.
Call us and talk to one of the Ticket Office Representatives
2) SELECT SEATING AND PARKING BY PHONE Before your Selection Date and Time Before your selection time you can keep track of the seating and parking selection process through your online account at www.herdzone.com. The selection process is updated in real time allowing you to view the availability at Joan C. Edwards Stadium before you call in at your selection time. If you do not have internet access a Big Green or Ticket Office representative will assist you when you call.
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On your Selection Date and Time • Know your selection date, selection time, and customer number. All of this information will be included in the Seat Selection Process “How To” Guide that you will receive prior to the beginning of the selection process. These guides will be mailed at the end of April. • At your selection time, call (800)THE-HERD to speak with a representative. They will assist you as you make your seating and parking decisions. • Please do NOT call early so that we can keep the phone lines accessible for those selecting before you. • If you are wishing to select with a group please refer to the “Group Seating Selection” section. 3) SELECT SEATING AND PARKING IN PERSON AT THE BIG GREEN OFFICE Before your Selection Date and Time Prior to arriving at the Big Green office follow the selection process in real time at www.herdzone.com. Visit us in person at the Big Green office
BIG GREEN
On your selection Date • Arrive in the Big Green office located in the Cam Henderson Center main concourse. • We ask that you arrive at least 30 minutes prior to your assigned selection time. Parking will be available. 4) INSTRUCT THE BIG GREEN OFFICE TO SELECT FOR YOU Before your Selection Date and Time Donors that would like the Big Green office to select their seats and parking may do so. Those choosing this option are required to complete and submit a Seating Preference Form to the Big Green two weeks prior to their selection date. Forms are available by request, online at www. herdzone.com, or by e-mail at biggreen@marshall.edu. An invoice confirming the selection will be mailed to you after the selection has been made.
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GROUP SEATING OPTIONS Groups must submit a Group Seating Request Form to the Big Green. Select seats online Groups wishing to select their seats online can do so at www.herdzone.com. It is recommended that groups choosing this option be small groups (no more than 3-4 accounts). The easiest way to do this will be for each member of the group to select from their own computer while discussing their selection options over the phone. Select your seats and parking by phone A group representative must contact the Big Green office on behalf of the group at the group selection time. The Big Green asks that a Group Seating Request Form signifying the group representative be received two weeks prior to the group’s selection date. Select your seats and parking in person All members of a group or one member representing the group (must be identified on the group form) may select seating and/or parking for the group at the Big Green office. A Group Seating Request Form must be submitted to the Big Green office at least two weeks prior to the group’s selection date. Instruct the Big Green to select for your group Groups may also request that a Big Green representative make their seating and/or parking selections on the group’s behalf. All groups selecting this option must submit a Group Seating Request Form along with the Seating Preference Form to the Big Green at least two weeks prior to the selection date of the group.
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GIVING LEVELS Chairbacks Donation: $300 per seat Ticket cost: $300
East Prime Donation: $50 per seat Ticket cost: $250
Sideline Donation: No Requirement Ticket cost: $200
East Prime II Donation: $50 per seat Ticket cost: $225
Redzone Donation: No Requirement Ticket cost: $175 Endzone* Donation: No Requirement *Those purchasing 4 tickets in Sections 228, 230, 232, and 234 are eligible for $400 Family Endzone Package Ticket cost: $135
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HOW TO VIEW YOUR ONLINE ACCOUNT To use the online selection tool visit www.herdzone.com, click “Tickets” from the menu and select the 2014 Football Seat Selection. At this point you should see the log-in screen below where you will enter your Customer Number and Seat Selection PIN (provided in the 2014 Marshall Football Seat Selection Process “How To” Guide).
After logging in you will be able to begin the selection process (see right) at the next screen by viewing the available seats and selecting your desired seating and parking. Once you begin your selection you will be able to add more seats or upgrade to a different price type if you desire. Once completed you must checkout to confirm your locations and purchase your seats. For more information regarding the Online Seat Selection Tool please review the 2014 Marshall Football Seat Selection Process “How To” Guide that you will receive from the Ticket Office. If you have trouble logging on be sure to give the Big Green a call at 304-6964661 so that we can answer your questions and assist you in the process.
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BIG GREEN
P.O. Box 1360 Huntington, WV 25715-1360 www.mubiggreen.com