Martin Harris Centre for Music and Drama
Steward Standard Operating Procedure • • • • • • • • • • • • • • • • • • • • • • • • • •
Arrive for work Meet Front of House (FoH) Manager in G35 (room off reception/admin office) Sign in Receive brief of show (start time, interval, end time etc.) Receive roles Issued with programmes, money belts and cash Check venue is clean and tidy and all escape routes are clear Put reserved signs on seats Open house when instructed by FoH Manager Meet and greet audience Check tickets Advise audience members on seating arrangements Close doors when instructed by FoH Manager Remain vigilant during show Open doors for interval During interval, one steward must remain in the performance space at all times Stewards in foyer to stay close to doors Once the 5 minute call has been made, encourage audience back to seats When given clearance by the FoH Manager, close all doors Again, remain vigilant during show Open doors at the end of show Be in your position to thank the audience members When audience have left the space, close doors and check for litter Return money belts, cash and unsold programmes to FoH Manager Put money from belt into appropriate envelope Sign out