Global ITSM Market 2014-2018
Published: October 2014
No. of Pages: 92
IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost. TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018. Covered in this Report The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years. TechNavio's report, Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography. Key Regions • Americas • APAC • EMEA Key Vendors • BMC Software • CA Technologies
• HP • IBM • Microsoft Other Prominent Vendors • Absolute Software • Axios Systems • Cherwell Software • Citrix Systems • Compuware • EasyVista • EMC • Epicor Software • FrontRange Solutions • Fujitsu • helpLine • Hitachi • Hornbill • LANDESK Software • NetScoutSystems • Oracle • Samanage • Serena Software • ServiceNow • Sunrise Software • SunView Software • Symantec • SysAid Technologies • TOPdesk • Vivantio • Vmware • Zendesk • Zoho Market Driver • Demand to Automate Routine Processes • For a full, detailed list, view our report Market Challenge • Lack of Transparency in SLAs
• For a full, detailed list, view our report Market Trend • Increasing Popularity of ITSM among SMEs • For a full, detailed list, view our report Key Questions Answered in this Report • What will the market size be in 2018 and what will the growth rate be? • What are the key market trends? • What is driving this market? • What are the challenges to market growth? • Who are the key vendors in this market space? • What are the market opportunities and threats faced by the key vendors? • What are the strengths and weaknesses of the key vendors?
Detailed report at: http://www.reportsandintelligence.com/globalitsm-2014-2018-market
Table of Content 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.2 Market Size and Forecast 06.3 Five Forces Analysis 07. Market Segmentation by Application 07.1 Global ITSM Market by Application 07.2 Global ITSM Market by Configuration Management 07.2.1 Market Size and Forecast 07.3 Global ITSM Market by Availability and Performance Management 07.3.1 Market Size and Forecast
07.4 Global ITSM Market by Network Management 07.4.1 Market Size and Forecast 07.5 Global ITSM Market by Application Performance Management 07.5.1 Market Size and Forecast 07.6 Global ITSM Market by DBMS 07.6.1 Market Size and Forecast 07.7 Global ITSM Market by Job Scheduling 07.7.1 Market Size and Forecast 07.8 Global ITSM Market by IT Service Desk 07.8.1 Market Size and Forecast 07.9 Global ITSM Market by IT Asset Management 07.9.1 Market Size and Forecast 08. Market Segmentation by End-users 08.1 Global ITSM Market by End-users 09. Geographical Segmentation 09.1 Global ITSM Market by Geographical Segmentation 10. Key Leading Countries 10.1 USA 10.2 Germany 10.3 Japan 11. Buying Criteria 12. Market Growth Drivers 13. Drivers and their Impact 14. Market Challenges 15. Impact of Drivers and Challenges 16. Market Trends 17. Trends and their Impact 18. Vendor Landscape 18.1 Competitive Scenario 18.1.1 Key News 18.1.2 Mergers and Acquisitions 18.2 Market Share Analysis 2013 18.3 Other Prominent Vendors 18.3.1 Cherwell Software 18.3.2 EMC Infra 18.3.3 Epicor 18.3.4 FrontRange 18.3.5 ServiceNow 18.3.6 SunView 18.3.7 SysAid Technologies Ltd.
18.3.8 Vivantio 19. Key Vendor Analysis 19.1 International Business Machines Corp. 19.1.1 Key Facts 19.1.2 Business Description 19.1.3 Business Segmentation 19.1.4 Revenue Segmentation by Business Segments 19.1.5 Revenue Segmentation by Business Operation 19.1.6 Revenue Comparison of Business Segments 2012 and 2013 19.1.7 Revenue Segmentation by Geography 19.1.8 Business Strategy 19.1.9 Key Developments 19.1.10 SWOT Analysis 19.2 CA Technologies 19.2.1 Key Facts 19.2.2 Business Overview 19.2.3 Business Segmentation by Revenue 2013 19.2.4 Business Segmentation by Revenue 2012 and 2013 19.2.5 Geographical Segmentation by Revenue 2013 19.2.6 Business Strategy 19.2.7 Recent Developments 19.2.8 SWOT Analysis 19.3 BMC 19.3.1 SWOT Analysis 19.4 Microsoft 19.4.1 Key Facts 19.4.2 Business Overview 19.4.3 Business Segmentation by Revenue 2013 19.4.4 Business Segmentation by Revenue 2012 and 2013 19.4.5 Geographical Segmentation by Revenue 2013 19.4.6 Business Strategy 19.4.7 Recent Developments 19.4.8 SWOT Analysis 19.5 Hewlett-Packard 19.5.1 Key Facts 19.5.2 Business Overview 19.5.3 Business Segmentation by Revenue 2013 19.5.4 Business Segmentation by Revenue 2012 and 2013 19.5.5 Geographical Segmentation by Revenue 2013 19.5.6 Business Strategy
19.5.7 Recent Developments 19.5.8 SWOT Analysis 20. Other Reports in this Series
Get detailed TOC at: http://www.reportsandintelligence.com/globalitsm-2014-2018-market/table-of-contents
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