ISO 9001 Quality Management Systems Guidance on understanding the benefits of an ISO 9001 Quality Management System
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Welcome & Introductions
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What Is ISO 9001 ? • It’s a quality management system that can be adopted by any kind of organization • The system is focused towards the meeting of customer requirements and enhancing of customer satisfaction
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What Is ISO 9001 ? • This system has 4 components or elements and they are applied within your business management: a) Management responsibility b) Resource management c) Product realization d) Measurement, analysis and improvement •
Before we explore these elements, why is ISO 9001 necessary for your organization?
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ISO 9001 Quality Objectives These measurable steps towards achieving your quality policy are either determined as you create your QMS or in your management reviews. You need to ask yourself: what will you do to meet the goals stated in the quality policy? Knowing that perfection is impossible, you must have some acceptable tolerance defined and measured.
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ISO 9001 Features An ISO 9001 certification essentially aims at setting bound uniform standards for business or activity activities. Once it involves quality management normal at international levels, the particular ISO certification is 9001.
• It sets up the standards for making Associate in nursing dominant the merchandise and services in an enterprise. • Standards inflict systematic management of all production and repair connected activities to form them meet client expectations. • They apply to all or any merchandise and processes. • Its auditable standards within the family of ISO 9000 quality series. qms9001certificationprocedures.wordpress.com
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An ISO 9001 Quality Management System
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Elements of a Management System
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ISO 9001 ISO 9001 4.1 General requirements 5.0 Management Commitment 4.2.3 Control of Documents 4.2.4 Control of Records 6.0 Resource Management 8.1.2 Internal audit 5.6 Management Review 8.4 Continual improvement
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Benefits of ISO 9001
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Benefits of ISO 9001 • The ISO 9001 Standard provides managers with a tool that is designed to continually improve their business performance. • ISO 9001 requires you to: o Plan what you want to do, o Follow that plan, o Monitor, measure and analyze your execution of the plan, and o Improve the plan. qms9001certificationprocedures.wordpress.com
• A well-designed and well-implemented quality management system can and should eliminate • • • • • • • •
Ineffectiveness Inefficiencies Problems Errors Inconsistencies Malicious practices Uncertainties Bad culture
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Quality Management Principles 1. 2. 3. 4. 5. 6. 7. 8.
Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships
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The ISO 9001 Standard is based on these principles
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