COACHING WITH VALUABLE FEEDBACK & MANAGING DIFFICULT CONVERSATIONS
June 5, 2024 | 8:00 AM - 4:00 PM
ELEVATE Business & Events Center 4100 Westown Pkwy | West Des Moines, IA
COACHING WITH VALUABLE FEEDBACK & MANAGING DIFFICULT CONVERSATIONS
June 5, 2024 | 8:00 - 4:00 PM
One of the most important responsibilities of managers and supervisors is to provide employees frequent, straightforward, and timely feedback and coaching for a clear understanding of how performance is viewed and of any improvements needed. Unfortunately, many managers provide little feedback and coaching, or do so only during formal performance reviews. In this course, participants learn how both feedback and coaching are used ongoing to reinforce good performance and to redirect poor performance. A simple feedback and coaching model is presented for participants to practice powerful feedback and coaching skills, and to plan how to apply the approach to a real work situation.
When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone. In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave with a better understanding of yourself and others and increased confidence when holding a difficult conversation.
LEARNING OBJECTIVES
• Identify common “difficult conversations”
• Use emotional intelligence to respond during difficult conversations
• Prepare to have a difficult conversation
• Use a three-step model to conduct an effective difficult conversation
• Recognize and address potential obstacles that may occur.
• Recognize the difference between feedback and coaching, and the value of each
• Demonstrate feedback and coaching techniques to reinforce good performance and redirect poor performance
• Recognize pitfalls in feedback and coaching and ways to avoid or manage them
• Prepare to give feedback and coaching for an actual work situation
PRESENTER
LIBBY ROBERTS
ATW Training Solutions
Urbandale, IA
Libby joined ATW in 2016 after spending nearly 10 years in banking, where she started in customer service and moved to management and talent development. She earned her bachelor’s degree from Simpson College and holds a master’s degree in Adult Learning and Organizational Performance from Drake University.
Libby’s passion is people, and she strives to create an environment where all participants are welcomed, engaged, and challenged to move out of their comfort zones. Libby integrates instructional design, program development, and relationship building to her role as Training Manager.
Outside of work, Libby enjoys spending time with friends and family, attending concerts, and enjoying the great outdoors with her husband, Brett.
“Improve Performance Through Feedback & Coaching”
The Master Builder Designation program will offer credits for completion of this course. For more information on becoming a ‘Master Builder’, please visit MBI’s website at www.MBI.Build/mbd.
LEADERSHIP
4
ETHICS 3 Credits
Credits
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Contact Name: Email: Company: Address: City: State: Zip: Phone: Cell: Please mail registration and payment to: MASTER BUILDERS OF IOWA 4100 Westown Pkwy | West Des Moines, Iowa 50266 Attn: Nichole Fry NFry@MBI.Build For more information, please contact Tara Rinehart at TRinehart@MBI.Build or (515)657- 4395. FEE: $399 / Person - MBI Members $500 / Person - Non Members Fee Includes: training materials and lunch will be provided. METHOD OF PAYMENT: Credit card Check enclosed (made payable to Master Builders of Iowa) Please invoice Credit Card Type: Master Card Visa Discover American Express Card number: Expiration date: Name on card: Card address: Total enclosed: $ Cancellation Policy: Registration cancellations must be submitted to Master Builders of Iowa via email to NFry@MBI.Build. Cancellation requests submitted at least 14 days prior to the start of this program will be refunded 100%. Cancellations received between 7 and 14 days prior to the start of this program will be refunded 50%. No refund for cancellations less than 7 days prior to the start of this program. No refund for no-shows.
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June 5, 2024 | 8:00 AM - 4:00 PM COACHING WITH VALUABLE
CVC: 4100 Westown Pkwy | West Des Moines, IA 50266 ZIP:
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FEEDBACK & MANAGING DIFFICULT CONVERSATIONS