Customer Service Stand-Outs on the Sunshine Coast

We believe the way to focus on getting good customer service is to shout out about some businesses who are definitely getting it right!

Helen and Shane McNalley

All’ Antica

For the past 25 years All’ Antica has a rich history and heritage, serving traditional Italian cuisine in a welcoming and warm environment. All’ Antica in Italian means ‘in the traditional way’ so at the core of the restaurant are traditional recipes showcasing provincial cuisine.

Shout Out Our customer service shout out is to Nicky Orchard from Orchard

Financial Group because of her amazing service in helping people achieve their goals both financially and personally.

HOW WE SPOIL OUR CUSTOMERS We like to spoil our customers on arrival with complimentary olives just to get the dining experience started. We like them to feel like they have stepped into our home, a warm and relaxed environment and enjoy traditional Italian food and don’t forget we have some amazing wines as well.

5444 0988 3/115a Point Cartwright Drive, Buddina www.allantica.com.au

Bartercard

David Horne

Bartercard , the world’s largest trade exchange, guarantees sales and has been helping business grow on the Sunshine Coast for more than 20 years. More than 24,000 businesses exchange goods and services to the value of AUD$600 million without the use of cash across 10 countries.

HOW WE SPOIL OUR CUSTOMERS Bartercard connects like-minded business owners to create new opportunities. Our dedicated Account Managers work with you gaining an insight into your business which translates into increased sales, improving cash flow and increasing the profitability of your business.

Shout Out We would like to give a shout out to Jeanette, Emma and the team at Blend Hair & Beauty in Currimundi. You are always greeted with a friendly smile and made to feel like you are the most important person in the world!

Shout Out Is to Bec Holliday from Captured by Bec, for her effervescent service and creative flare. We love our corporate photos, she made it so easy and the end result is brilliant.

1300 BARTER (1300 227 837) admin@bartercardsc.com.au www.bartercard.com.au

Sarah Fisher

Austwide

Austwide Insurance Brokers is owned and managed by Sarah Fisher. Sarah is a motivated and creative insurance expert who has expertise in almost every area of business and personal insurance. Austwide’s greatest source of new business is from referrals.

HOW WE SPOIL OUR CUSTOMERS We believe in offering our clients personal service and advice with quick turnaround times and caring support with claims. We enjoy building long term working relationships with our clients. Good service is about understanding our clients’ needs and objectives and providing them with advice appropriate to their business.

Austwide IBS PTY LTD T/as Austwide Insurance Brokers ABN 65 237 964 223 | Authorised Representative No. 343827 Authorised Representative of Ausure Pty Ltd T/as Ausure Insurance Brokers ABN 94 096 971 854 | Licence No. 238433

Julie-Ann Boutique in Burnett Street Buderim has been in business here on the Coast since 1989. Specialising in mother of the bride and groom stunning outfits. Beautiful gowns for formals and black tie events from sizes 6 to 18 for all ages.

Shout Out Robyn owner of Curley’s

Menswear (next door to Julie-Ann’s Boutique) offers customer service second to none. Robyn offers casual and black tie menswear and casual sportswear.

HOW WE SPOIL OUR CUSTOMERS It is no surprise that Julie-Ann has made many life time friends from clients over that time. She will choose only three outfits in the boutique that will suit the client perfectly. Her uniqueness for mother of the bride, black tie events, formals and race wear are second to none. She alse keeps a Register to ensure no one else will turn up in the same outfit.

07 5453 7777 julie.ann@internode.on.net Open Six Days

Smile i.t.

Ralph Steven-Jennings

Smile IT Has over 75 years’ combined experience in the IT business and education sectors and have serviced more than 1,000 clients. They offer lightning quick Australian based support with no lock in contracts as they know that their customers won’t need to leave them.

HOW WE SPOIL OUR CUSTOMERS We pride ourselves on providing our customers with more than just products. We want them to know that we will always give them our honest opinion, friendly service and good value for money. We strive to assure little of no disruption for our clients.

Shout Out Our customer service shout out goes to Family Friendly Carpet Cleaning. Donna and Miki provide customers with friendly service, great advice and all at a reasonable price!

1300 716 840 ralph@smileit.com.au www.smileit.com.au

Ebb

Ebb first opened its doors in 2005 and continues to build a reputation for dining, events, corporate functions and weddings. Ebb offers diners an unrivalled waterfront location complimented by views across to the Pacific while still in the heart of the Maroochydore CBD.

Shout Out

We would like to give a shout out to our fresh meat and local produce supplier, Cotton Tree Meats, their customer service is the best we have experienced.

HOW WE SPOIL OUR CUSTOMERS Ebb offer their customers a private dining area equipped with AV for corporate meetings of up to 25 guests. Ebb customers just keep returning, that’s because they continually delight their customers with the highest level of customer service and include complimentary bread and sorbet.

The multi-award-winning team at CENTURY 21 Grant Smith Property Buderim are Sunshine Coast locals, they are community focused and have a unique understanding of the local market. Grant Smith and his team are passionate about real estate and love looking after the local Sunshine Coast family.

HOW WE SPOIL OUR CUSTOMERS Our champagne customer service is our signature, it is who we are. We constantly search for different ways to surprise and impress our valued clients. Every client is unique and so each surprise is unique too, like a box of chocolates they never know what they are going to get.

Shout Out

Our shout out is to Zane and the team at Mercedes Benz, nothing is ever too much for them, no matter what we ask of them, the answer is always yes.

P: 0410 21 21 21 grant@gsproperty.com.au www.century21.com.au/buderim

Cathy and Darren Coster

Sunshine Coast Caravan Hire

Located at Tinbeerwah, Sunshine Coast Caravan Hire is the South-East region’s caravan hire specialist. We have various late model vans to suit all kinds of caravanning experiences at an affordable price. Wouldn’t you rather go exploring in a caravan?

Shout Out

My customer service shout out is to: The fabulous Cooroy Hotel for its consistently delicious food, vibrant atmosphere and friendly service. Always a favourite for our family night out.

HOW WE SPOIL OUR CUSTOMERS Excellent customer service means ‘nothing is a problem’. Helping a client enjoy their holiday is a priority for us, whether its accommodating last minute bookings or driving hundreds of kilometres to drop off a van. Going the extra mile makes all the difference!

0439 436 343 cathy@sunshinecoastcaravnhire.com.au wwwsunshinecoastcaravnhire.com.au

Ella Bache Coolum

At Ella Baché, we are strong believers in the philosophy that no two skins are alike. This means your skin has its own set of characteristics and is constantly undergoing change. Age, diet, stress and environmental influencers all affect your skin. Ella Bache offer skin solutions as individual as you are.

HOW WE SPOIL OUR CUSTOMERS We take pride in all our services ensuring each client is made to feel special and individual, not only is this our job, it is also our passion. We pride ourselves in making people feel confident, relaxed and happy after each and every treatment.

Shout Out

We love Natural Harvest Wholefoods in Coolum, their customer service is seriously second to none. We love their friendly staff who always make us feel welcome and comfortable.