DASHBOARD
Crate&History Crate&Barrel was founded by Gordan Segal in 1962 in Chicago IL to provide high quality housewares to consumers.
Crate&Mission/Values To create and maintain an environment that is based on a passion for people, product and presentation. Our values supporting our mission –Crate and Barrel and CB2 are places where:
• We strive to maximize our Company’s growth and profitability through creative skills and merchandising techniques. • We provide excellent service to both internal and external customers. • We provide merchandise of the highest quality, design, and value to our customers • We maintain an atmosphere of warmth, friendliness, and honesty. • We encourage personal growth for all associates, with an emphasis on teamwork and having fun.
Crate&Strategy Crate&Strategy Product Leadership
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Operational Excellence
houseware retail stores, Crate&Barrel has always been focus on creating product leadership by providing the best, quality products for their customers.
Customer Intamacy
Crate&Delivery System
Core Product
Facilitating Services
Enhancing Services
Core Product
Facilitating Services
Enhancing Services
Home Furnishings Housewares Home Decor
Store Locations Online Store Outlets
Shipping System 3D Room Designer App Gift Registry
Crate&Persona About: Linda has worked for Crate&Barrel for three years as a sales associate and has just recieved a promotion to store manager. She has been striving to grow with the company and take on a leadership role. Linda plans she needs to be able to analyze valuable insights to make the right executive decisions within her store. Linda hopes to create a model store for Crate&Barrel to continue her growth within the company.
Linda Store Manager Age: 30 Experience: 3 years Sales Associate
Linda has sales associates record most sold items
She has current stock of all items recorded
has returns report number of returned items
Senario: the most popular items to overstock before the holiday season.
She compares sales with current stock and subtracts returns
She orders necessary inventory for the holiday season
Crate&Task model Order New Stock
Store Manager
Check Product Stock
What items are low?
Check item sales
When to restock?
What is most popular?
What to restock
Check product availability
Fill out order
Send order to corp.
Relocate Unsuccessful Display
Store Manager
Check item sales
Find problem with display
Bad placement?
Missing information?
Not appealing?
Not noticable?
Find highertraffic location
Test new location
Create more profit
Crate&Balanced Scorecard
Financial
Customer
Environment Community
Internal Process
Employee Satisfaction
Learning and Growth
Crate&Overview Mission, Values, Vision Strategies
Financial
Customer
Environment Community
Learning and growth
Employee Satisfaction
Internal Process
Employee Satisfaction
Internal Process
Critical Success Factors Key Performance Indicators Key Result Indicators
Financial
Customer
Environment Community
Learning and growth
Crate&Metric Process
Crate&Metrics B.S.C C.S.F. Financial
Provide merchandise of the highest quality, design, and value to our customers in order to maximize profitability.
K.R.I •
Transaction Value
•
Overall Sales
•
Conversion Rate
•
Average time spent in store
•
S.R.S
K.P.I •
Number of sales
• •
Customer traffic Sales Channels: Registry Shipped E commerce
Carbon footprint
•
Carbon calculator for shipping
•
Frequency of employee product info seminars
•
Display success
•
Overall returns
•
Return channel: Gift card Cash Other
Employee community volunteer hours
•
•
Employee Value
Customer
Provide excellent service to both internal and external customers.
Environment Community
Community rebuilding efforts and enhancing sustainable practices.
Internal Process
Maintain an atmosphere of warmth, friendliness and honesty
Employee Satisfaction
Encourage personal growth for all associates, with an emphasis on teamwork and fun.
•
Current Inventory
•
Cost of store operations
•
Employee Motivation
Learning and Growth
Maximize employee growth through creative skills and merchandising techniques
•
Employee life cycle
•
Frequency of team building seminars
•
Employee attendance at seminars
Crate&Wire-frame
Crate&Key Performance Indicator • Number of total transactions that the store process. • Tracked daily or monthly • Important information for the store manager to track overall progress
Heat Map
(Measures display success) • When specific areas are clicked on the display is shown in the space below • This metric help corporate determine successful displays and location in the store. • Infrared sensors provide data to the dashboard.
Specific sales metrics broken down into three sales channels: • Shipped items: tracks how many items were purchased and then shipped out of the store. • Wedding Registry: Tracks items purchased from a registry. •
E commerce: Tracks items bought Online from store.
Traffic metric broken down into specific figures: • Entered: how many people entered the store • Exit: How many people left the store • Shopping: How many people are still in the store shopping
Crate&Key Result Indicator Metric: Inventory BSC:Internal process CSF: Maintain an atmosphere of warmth, friendliness and honesty Metric: Total profit BSC: Financial CSF: Provide merchandise of the highest quality, design, and value to our customers in order to maximize profitability.
Metric: Employee life cycle BSC: Employee Satisfaction CSF: Encourage personal growth for all associates, with an emphasis on teamwork and fun.
Metric: Transaction value BSC: Financial CSF: Provide merchandise of the highest quality, design, and value to our customers in order to maximize profitability. Measures the average price of an individual transaction. Metric: Employee Value BSC: Learning and Growth CSF: Maximize employee growth through creative skills and merchandising techniques
Metric: Volunteer hours BSC: Community CSF: Community rebuilding efforts and enhancing sustainable practices
Metric: Conversion rate BSC: customer CSF: Provide excellent service to both internal and external customers
Crate&Service Recovery System Metric: Returns BSC: Financial CSF: Provide merchandise of the highest quality, design, and value to our customers in order to maximize profitability.
Metric: Cost of operations BSC: internal process CSF: Maintain an atmosphere of warmth, friendliness and honesty Metric: Carbon footprint BSC: Environment and community CSF: Community rebuilding efforts and enhancing sustainable practices
Metric: Team building seminars VS. Attendance BSC: Learning and growth CSF: Maximize employee growth through creative skills and merchandising techniques
Metric: Return channels BSC: Customer CSF: Provide excellent service to both internal and external customers