LOOKING AHEAD 2023 RISING TO MEET SOARING DEMAND FOR OUR VITAL WORK

Veterinary Interventions

We know our preventative veterinary care helps thousands of dogs and cats to avoid suffering and disease – we will work creatively, including by partnering with organisations with shared values, to find ways to reach more dogs and cats and improve their health and wellbeing.

LONDON:

• Given the continuing financial pressures on households, we will see a rise in demand from pet owners for our free preventative veterinary treatments for their dogs and cats and will increase the number of treatments we provide compared with 2022.

• We expect a rise in the need for microchipping of cats in the light of recent legislation.

• We will continue to treat animals rescued from low welfare environments and improve their health and wellbeing, ready for rehoming.

• We will reach more pet owners needing treatment for their dogs and cats through cross-referral from our other service offerings and via private veterinary clinics across Westminster, Kensington & Chelsea, Hammersmith & Fulham, Brent and Ealing where pet owners may be forced to delay or avoid preventative treatments for their pets due to cost.

• We will look to relaunch our online Advice Hub to help pet owners have a better understanding of their pets and their pets’ needs.

• We will continue to offer veterinary training opportunities through our partnership with the University of Surrey.

Our work abroad to help manage the population of roaming animals within their communities and for dogs, cats and people to avoid disease has a lasting impact –we will build on our recent successes in 2022 and look to achieve a sustained impact by continuing to grow knowledge and expertise in the veterinary profession in those communities.

KABUL:

• We will conclude our dog population and disease control programmes by:

• neutering a further 10,000 dogs in Kabul, aiming to cross the threshold of 75% of the dog population neutered across the districts in which we work.

• completing two rounds of mass rabies vaccination in the outlying six districts of Kabul, creating a buffer zone around the city.

• We will explore opportunities to carry out further dog population surveys in neighbouring provinces to Kabul.

TBILISI:

• We will develop a clear, impact-led roadmap for our work in Georgia.

• In collaboration with the city authorities, we will carry out a dog population survey in Tbilisi to inform future dog population management.

• We will continue to provide free services from our clinic hub in Tbilisi and via pop-up clinics focusing on the Mtshketa-Tianeti region.

• We will continue to offer training opportunities for Georgian vet professionals within our clinic.

Animal Welfare Interventions

Rescuing And Rehoming Dogs

• We will move away from taking in stray dogs by arrangement with local authorities to enable us to save more dogs whose owners can no longer care for them and who are waiting on our lists to come into our care, thereby preventing them from facing abandonment or becoming stray.

• We will rescue more dogs and rehome more dogs than in 2022.

• We will recruit a canine behaviourist to join our Kennel team and complement the expertise of our current Clinical Animal Behaviourist.

• We will increase capacity for recruitment of adopters and processing adoptions.

• We will recruit more dog foster carers to help increase our scale.

• We will make physical improvements to one of our kennel blocks and refurbish our internal dog run and dog sensory garden.

Rescuing And Rehoming Cats

• We will rescue and rehome more cats than in 2022.

• We will conclude our feral cat population survey in Harlesden and take a decision about the future of our paused Trap Neuter Return (TNR) service.

• We will make further physical improvements to our Cattery and Kitten Block.

• We will further develop our working cat service.

Pet Refuge

• We will reach many more individuals who need temporary accommodation for their beloved dog or cat due to an unforeseen and temporary change in their personal circumstances.

• We will recruit more volunteer foster carers to enable growth in this service.

• We will further publicise this service so that pet owners in our community are aware of the help we can provide and to avoid these animals being separated from their loving families.

COMMUNITY INTERVENTIONS, LONDON

We know firsthand the help that communities in London need with animal welfare issues, especially as they grapple with social welfare issues in the current climate. We will work even harder to reach and support many more dogs, cats and people in our communities who need support.

• We will refine our current offering to help dogs and cats at risk of relinquishment, abandonment or becoming lost and/or living in low welfare conditions by:

• helping dogs and cats in need have access to our range of free of charge preventative veterinary care.

• moving dogs and cats in low welfare environments into our care or to improved conditions.

• helping dogs and cats and people in our communities avoid disease.

• working with pet owners to achieve improved emotional and physical wellbeing.

• providing pet owners with advice and support, helping them have a better understanding of their pets and their needs.

• At our shelter, we will launch regular drop-in surgeries for free essential pet supplies and advice and support for pet owners.

• We will continue to provide free animal care products to individuals, food banks and pet owners in need of support.

• We will recruit to our Community Animal Support team.

• We will grow our TheraPaws service, recruiting a full time TheraPaws Coordinator.

• We will proactively find ways to work more closely with local authorities to support their residents in response to cost-of-living pressures; attending local events and venues to support residents in the community and cross-referring them to our free-of-charge preventative services.

• We will improve our proposition to volunteers, recruiting even more individuals to help us deliver this crucial work.

Improving Our Effectiveness And Efficiency

To realise our ambition to broaden our reach and deepen our impact at Mayhew in these challenging times, we need to develop our capability and capacity at pace.

• We will evolve our theory of change, supporting our efforts to become an even more impact-led charity and to demonstrate the difference we make.

• We will make further physical improvements to our premises in London, making it an even more comfortable, versatile and welcoming place to work and volunteer.

• We will develop and improve our offering to supporters, sharing the impact of their donations and stewarding their support more effectively.

• We will develop and reinvigorate our community events and participation opportunities.

• We will invest in our staff, developing their talent and skills with training in key subject areas and improving our key people policies.

• We will improve our offering and support to volunteers and volunteer foster carers, seeking to recruit many more to join the Mayhew family.

• We will improve how it feels to work for us by making real changes to ways of working, decision making, communication, transparency and accountability so everyone feels like they can shine and truly belong at Mayhew.

• We will improve a number of key business processes.