Registration Information 2

REGISTRATION - 2 easy ways to register

ONLINE

Online registration is available seven days a week, 24 hours a day at www.mcallenparks.net. An account with USER ID and password is required to access the system. Create your account online. NOTE: By default, newly created household accounts will appear as non - resident until proof of residency is verifi ed. If you have NEVER registered for a McAllen Parks & Recreation program or are new to the area, you will not have a verifi ed account. To verify McAllen residency, bring one of the following items with you to any of the three community centers listed to the right.

Acceptable identi cation includes: • Utility bill for the household such as gas, electric, water or waste removal. • Phone, television, and internet services bill • Lease, tax, or mortgage statement with your name on it • Auto insurance statement

PAYMENT

The McAllen Parks & Recreation Department accepts payment by check, cash, Visa & Mastercard.

RETURNED CHECK POLICY

A $20 service charge will be assessed for all returned checks, and students will be removed from classes until fi nances are settled.

SATISFACTION GUARANTEE

If, for any reason, you are not completely satisfi ed with a class or activity, call or visit a community center. In addition to using your feedback to help us improve our programs, we will arrange one of the following. TRANSFERS between classes will be allowed only prior to the second class meeting, at no charge. After the second class meeting, transfers may be made, pending space availability, with a charge of $5 per class. REFUNDS for classes will be allowed only prior to the second class meeting and will carry a $10 fee per class. Refunds will take 30 to 60 days to process. Requests for transfers and refunds must be in writing. The satisfaction guarantee does not include, adult leagues, contract programs and facility rentals.

PROGRAM CANCELLATION POLICY

The McAllen Parks & Recreation Department reserves the right to cancel, postpone, or combine classes as necessary. Classes may be cancelled due to low enrollment. Register early to view the best schedule options.

WALK - IN

Walk - in registration will be accepted on a fi rst come, fi rst served basis, pending space availability at the following locations.

NORTH McALLEN Lark Community Center

2601 Lark Ave. (956) 681 - 3340 Monday - Thursday 8:00 AM - 8:00 PM Friday 8:00 AM - 5:00 PM Saturday 9:00 AM - 3:00 PM

CENTRAL McALLEN Las Palmas Community Center

1921 N. 25th St. (956) 681 - 3350 Monday - Thursday 8:00 AM - 8:00 PM Friday 8:00 AM - 5:00 PM *During regularly scheduled class sessions.

SOUTH McALLEN Palm View Community Center

3401 Jordan Rd. (956) 681 - 3360 Monday - Thursday 8:00 AM - 8:00 PM Friday 8:00 AM - 5:00 PM Saturday 9:00 AM - 3:00 PM

INCLUSIVE PROGRAMS

The City of McAllen Parks & Recreation welcomes the opportunity to accommodate our patrons with special needs so that full participation in leisure and recreation programs may be enjoyed by all. Reasonable modifi cations will be assessed on a case - by - case basis taking the appropriate steps to ensuring a safe and enjoyable leisure experience. Patrons with special needs are encouraged to bring a companion with them for assistance at no extra charge in lieu of an additional staff member. The initial request for accommodation should be made on the program registration form.

MEDICAL POLICY

The City of McAllen Parks & Recreation Department will not prohibit any person from participating in an activity due to a medical condition or handicap, unless such condition is likely to cause injury to that individual or other participants in the activity. A participant who has been notifi ed by a qualifi ed medical professional that he/she has a medical condition that is likely to cause injury to themselves or other participants, is obligated to inform the Parks & Recreation Department, at the time of registration, of the condition and willingly withdraw from the program or activity if requested by the Department. It is recommended that all participants receive medical authorization before participating in these programs.