TheOnlineBeacon.com
Thursday, October 8, 2020
Volume 91 • Issue 4
Students Express Concerns Policy Changes Still to About Turning Point USA SSI Survey Results
Come from SSI Results BY NATALIA GIACOMOZZI MANAGING EDITOR
PHOTO BY BRAD HORRIGAN
Turning Point USA founder Charlie Kirk (left) standing with Candace Owens (center) and Dave Rubin (right) at an event for Turning Point USA at the University of Connecticut in April 2019. BY BRIAN RHODES EDITOR-IN-CHIEF Several students across campus have expressed concern regarding the group Turning Point USA making an appearance on and around campus. Catherine Holbrook, vice president of student affairs, said that she, along with Heather Quire, dean of students and Christopher MacDonald-Dennis, chief diversity officer, have received several questions and complaints from students about the organization. She mentioned instances of student
complaints about being recorded by a Turning Point USA representative, and students being told to sign things under false pretenses. “I had never even heard of them before [student complaints],” Holbrook said. “I would not have guessed that a group with their missions would target a small college in western mass as being fruitful.” Turning Point USA is a nonprofit political organization founded by Charlie Kirk. The group’s mission, according to the their website, “is to identify, educate, train, and organize students
to promote freedom.” Holbrook noted that the college did not invite Turning Point USA and that they were not allowed to be on campus because of COVID-19 restrictions. “These weren’t college people, we’re not letting anybody on campus that isn’t part of our mission,” she said. “For example, we do allow prospective students on campus because that’s part of our recruiting mission. But we’re not bringing outside speakers or groups or renting out our facilities.”
TPUSA, Page 10
COVID-19
College to Test Students who Go Home for Holiday Weekend BY BRIAN RHODES EDITOR-IN-CHIEF
MCLA is asking students going home for this long weekend to fill out a form telling the college where they are going. Vice President of Student Affairs Catherine Holbrook informed students of the weekend travel form in a late-night email on Tuesday, Oct. 6. She also said students going home will receive another COVID-19 Test between 9 a.m. and 11 a.m. or 1 p.m. to 3 p.m. on Tuesday, Oct. 13. “COVID-19 cases are on the rise in many parts of
our state and across the country,” said Catherine Holbrook, vice president of student affairs said in the email. “If resident students leave campus for the long weekend and travel to areas that are not defined as low risk for COVID-19, or don’t continue to practice all the expected precautions, there is the potential risk that our community will see the introduction of COVID-19 which could jeopardize the balance of the semester.” Included in Holbrook’s email were several suggestions for students intending to go home for the long weekend. These suggestions
have information regarding high COVID-19 risk areas, including Boston, Springfield and Worcester; what situations would require students should self-quarantine upon return and specifics for testing on Oct. 13. “For any student who is expected to quarantine, we will arrange quarantine meals (based on when you tell us you are returning) and include you on the quarantine list to CSSE,” Holbrook said. “I recommend you contact your faculty about this possibility before you leave campus this week.”
COVID, Page 10
Vice President of Student Affairs Catherine Holbrook discussed what MCLA has put forward based on the results of last spring’s Students Satisfaction Inventory (SSI) survey in a Microsoft Teams interview on Tuesday, Sept. 29. “The [SSI] tells you what matters to students and student satisfaction drives engagement, learning and retention. The more [MCLA] is able to meet your expectations in areas that are important to you, the more likely you are to be retained and to graduate,” Holbrook said in an explanation of the purpose of the SSI. Holbrook said she and the administration spent the summer of 2019 working out which areas of MCLA needed the most improvement based on the results. The areas were categorized as either “an easy fix” or “long term”. Holbrook mentioned the dining hall as an example of a quick change that the college was able to make based on the survey results. “Students were not happy with dining services on a lot of levels and they gave some good comments to help us understand what they didn’t like. At the same time, we were already in the process of doing a renovation of the facility, and the data from SSI helped us to work with Aramark and say ‘a ha!’, you need to have more vegan food, you need to have more fresh vegetables, and everything else students said,” Holbrook noted. Though stating that “all bets are off” due to the ongoing coronavirus pandemic, Holbrook said that last year’s students gave a warm welcome to the refurbished dining hall. “Students raved about the redesigned facility. It was more inviting and the customer satisfaction on [Aramark’s] surveys went up five percent,” she said. Residential living was also a subject Holbrook said MCLA sought to rectify. “The winter of 2018-2019 was a very snowy and icy winter, and the college didn’t do so good of a job as it should have in remov-
ing the ice, and the students were really unhappy with the walkways. Students also complained about the excess heat or lack of heat in their residence areas. That data actually allows us to provide that information to the state agency [MSCBA] that owns these residence halls and to say, ‘look this is something that needs to get fixed’,” Holbrook said. She pointed to the elevators on campus as a long term improvement. “The elevators were down a lot in 2018-2019. And people complained about the elevators a lot. That actually is leading to the fact that MSCBA, Massachusetts State College Building Authority, is going to replace the elevators next summer,” she said. Holbrook also noted students voiced concern and confusion over student conduct policies outlined in the MCLA handbook. The MCLA handbook is located under the Student Life tab on the MCLA portal page. Holbrook asked Heather Quire, Dean of Students, to lead the review of the student conduct system. “[Quire] brought a team together of nine people that included students and student affairs folks and people outside student affairs, and they studied [our] standards against our system and said what was our best practice, what wasn’t, what had to be improved,” she said. Holbrook noted Quire and her team finished their review report in January. “It had a whole series of recommendations to change the conduct system so that students clearly understood what their rights and responsibilities were, [such as] what would happen if an RA wrote you up,” Holbrook said. One of the conduct policies retooled was how students can file a maintenance request. Instead of inquiring a maintenance request through their residential advisor (RA), students can complete one on SchoolDude, the software that sends maintenance requests to Facilities Management. The link to SchoolDude is located under the Student Life tab on
SSI, Page 10