AUGUST • SEPTEMBER 2020
The Future is Here Internet of Things Lab Blazes Tech Trail
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Jason Pennington, Executive Director (L) and John Wechsler, Founder of Fishers’ Internet of Things Lab
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August / September 2020
www.hamiltoncountybusiness.com Published six times per year by the Hamilton County Media Group PO Box 502, Noblesville, IN 46061 317-774-7747
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EDITOR/PUBLISHER
Features
10
CREATIVE DIRECTOR
Bridget Gurtowsky
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Internet of Things Lab
14 Dining Out:
Mike Corbett
mcorbett@hamiltoncountybusiness.com
Grindstone Public House
Columns
16 Pitch-In
6
Management Dr. Charles Waldo
17 Chamber Pages
8
Technology J. David Shinn
9
Ethics Charlotte Westerhaus-Renfrow
22
History David Heighway
4
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August • September 2020 • Hamilton County Business Magazine
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August • September 2020 • Hamilton County Business Magazine
5
Management
Charles Waldo
OF WOW!s AND UGH!s Delivering Stellar Customer Experiences Editors Note: This column was submitted by Dr. Waldo last Fall before the Covid-19 Pandemic but the principles are timeless and especially apt as restaurants reopen. When I began writing this article my wife and I had just finished our morning coffees and reflected on a buying experience we had the previous evening. With Columbus friends we had made the short drive up to Greenwood for a nice dinner to celebrate our 59th wedding anniversary. For our celebration site, we selected Stone Creek Dining Company on SR 135. We’d dined there several times and also at its “sibling” in Noblesville. But, with so many other dining options available in the area, why return to Stone Creek Dining? Why not try someplace new?
again…and recommend the organization to others.” This definition in practice means that virtually everyone in an organization can have a direct or indirect influence on customer satisfaction. The Stone Creek kitchen crew probably don’t consider themselves “marketers” and seldom will have direct contact with customers. But who else has a more direct bearing on customer satisfaction than the food, its quality, the way it’s presented, and, of course, how it tastes? In my mind, they are Marketers par excellence.
Avoiding Churn Why is A-level customer satisfaction so vital for organization success? In a word, Competition. Regardless of what “business” you’re in, competition is probably fierce, with new “offerings” from competitors constantly coming from every direction.
I wanted to try to insure this would be a really nice evening. We go back to Stone Without a steady stream of repeat cusCreek because we consistently have had tomers, a business (or church, univervery good experiences in all phases of sity, social service organization, and so previous visits. So why not go there again? As we sipped our coffees, we agreed that the previous night’s experience was more than just very good; it was a WOW! Our place decision was vindicated.
obtain a brand-new customer. Data also show that, on average, current customers buy a lot more per purchase over a given time period than do first-timers. So high customer “churn” is a death knell. Take VERY GOOD care of those parties currently paying the bills (or filling the pews, classrooms, waiting rooms, and so on). But no matter how good its products, services, and prices, inevitably every seller will have customers “disappear” which it can’t do anything to prevent. Deaths, retirements, moving away, change in income, physical issues, being absorbed by another firm, and so on. So every organization that wants to do well over the long haul must have strategies for acquiring new customers on a steady basis. Retain + Grow.
Value Justifies Price So, what made our anniversary evening at Stone Creek Dining in Greenwood a WOW!? Let’s look at some of the key ingredients.
On average, current customers buy a
What is a WOW!? I taught the basic Introduction to Marketing course at Anderson University for years. I suggested the students use this easy-toremember definition of “Marketing” and its role in organization success: “Marketing is about all the things an organization must, can, and does do to find, get, keep, and delight its “customers,” however defined. To constantly provide WOW! experiences and minimize or, better, prevent UGH!s. Delivering Perfect Experiences— WOW!s—time after time. The type of positive experience(s) that will motivate the customer to return again and 6
lot more per purchase over a given time period than do first-timers. So high customer “churn” is a death knell.
on) will not last long. What is a “steady stream of customers?” The definition varies but many studies place the ideal ratio of “current” (aka “repeat”) customers to “new” (aka “first timers”) at around 85–95% “current” and 5–15% “new.” Other studies have shown that, to retain an existing customer and get them to buy again takes only about 25% of the cost and effort required to
(Disclaimer: I do not know anyone who works at or has a financial interest in Stone Creek or its parent corporation, the Cunningham Food Group.) As I said, we had been to Stone Creek several times, had fine experiences, so felt pretty sure all would go well again. We set a night with some friends. I checked Stone Creek’s website for Specials or other useful information such as
August • September 2020 • Hamilton County Business Magazine
road closures or repairs. The website is easily found and navigated. There were many positive comments from previous guests on Yelp! Tripadvisor, and other social feedback sites—more assurances. They have Early Bird specials that offer excellent choices and prices. (Note: Most Seniors love Early Bird Specials.) So I made reservations. We drove up with no traffic or road repair issues; and there was ample parking in their well-lit, paved lot. We were greeted by name at the entrance by a friendly hostess. She guided us to our table which was ready and attractively set. She handed us off to our lead server, “Charlotte,” who also was friendly and had a nice way of “connecting” with us right away. She knew the menu backwards and forwards and made a couple of suggestions, especially regarding the Early Bird Specials. She asked if we had any menu questions; took drink and appetizer orders; promptly brought them out; gave us more time to make our main course decisions; took our main course orders; promptly got them back to the kitchen; made sure they came out on time; delivered them to us posthaste; and checked back with us several times to insure all was well—it was. The whole process flowed right along and we never felt either pressured to make a decision or ignored.
The Golden Rule While this WOW! was in a restaurant setting, everyone reading this article has “customers,” regardless of how defined. If you want to stay in “business,” whatever that “business” is, it behooves you and your team to go all out to try to deliver a WOW! with each and every customer “encounter.” What do customers value the most in the relationship? What have been their experiences with your organization in the past? Did things go smoothly, just as they expected or hoped? Were there any “hiccups?” Did any problems get quickly and fairly resolved to the customer’s complete satisfaction? Did they feel they got high value for what they spent?
If you want to stay in “business”...it
behooves you and your team to go all out to
For sure the restaurant must recognize the negative impact on the other customers and begin to try to make amends. Quietly apologize to the other affected customers, acknowledging the negative impact on their dining experience. Offer something of appropriate value to show your sincerity—comp 100% of their current meal or give them a gift card to pay for a meal of their choice on a future visit And for a couple of their guests. Follow-up with a nice “We’re sorry your recent visit might have been marred; please come back and accept a complimentary meal” note from the manager. I guarantee the customer will be pleasantly surprised and will return to give you an opportunity to redeem yourself. The “Golden Rule” is not only the ethical course to follow but it makes good business sense in the long run. The folks with the crying baby probably didn’t enjoy themselves, either. Why not go the extra mile and comp their meals and/or give them a voucher for a return visit—without the baby?
The key “Secret”
try to deliver a WOW!
Always do the best you can; ownership and management must be committed to high goals. Hiring the best people, treating them right, and giving them the tools with which to succeed. Stay in touch with customers; know what matters most to them; and try to overdeliver what they want. When the Truthfully, WOW!s are virtually impossicustomer is happy, everyone should be ble to deliver time after time since there happy. (Unfortunately, human nature are so many things that can go wrong being what it is, some customers can in the course of a transaction, even never be satisfied and will cause a lot simple ones. And many times it’s not more trouble than they’re worth. Fire the seller’s fault. For example, if during ‘em.) our visit to Stone Creek there had been PS – Will you share a WOW! experia loudly crying baby at a table near us, I can’t imagine us scoring the evening a ence you’ve had with this magazine’s readers? If so, write it up and email to WOW!, although the restaurant wasn’t me and maybe we can learn from each at fault and probably couldn’t control other in a future issue. HCBM the situation in the short run. Yet we
with each and every
customer “encounter.”
The “icing on the cake” happened when Charlotte and the manager came to our table just as we were finishing our meals to thank us for honoring Stone Creek for our anniversary celebration; congratulated us on 59 years; and offered complimentary desserts and coffee for all. What a nice surprise! We then headed back to Columbus with no road issues to mar the evening. Everything went perfectly—a true WOW! It wasn’t a “cheap” evening but we felt we received very high value, which is a major influence for a return visit. We will return. And tell others like you.
spent our good money to get a great experience. Crying babies don’t make for a great experience but they are a fact of life and should be prepared for. Do you have a plan in place to address such situations and are employees trained on it? What about other possible problems? Do employees have some leeway to try to immediately deal with the issue?
August • September 2020 • Hamilton County Business Magazine
Charles Waldo, Ph.D., is Professor of Marketing (ret.) in Anderson University’s Falls School of Business. He can be reached at cnwaldo@comcast.net. 7
Technology
J. David Shinn
Tech Talk: QuickBooks Accounting Over the years, there have been many accounting programs for small businesses. The top-rated software now is Quickbooks by Intuit—which currently has a US market share of over 78%.
For locally installed software, a backup routine needs to be setup for the company file. Many clients backup to an external USB hard drive or cloud-based storage like OneDrive.
Here are some of the basic tidbits.
Cloud-based Product:
Product Versions:
There are three versions of the cloudbased product: Simple Start, Essentials There are two ways to use Quickbooks— and Plus. There is no software to install a Desktop software version that installs on your local computer. You access your on your local computer and a cloudcompany through a browser log-in or based version that is accessed through you can use the Quickbooks App on a an internet browser. mobile device.
Desktop Products: There are three desktop software versions: Pro, Premier and Enterprise. The desktop version is Windows 10 compatible and is a one-time software purchase. The software can be installed on each office computer. User licenses are purchased based on how many users need access to the company file at one time. Let’s say you have three computers, but only one person at a time will be using the company file—you only need to purchase one license. Pro (base $299) is general accounting software for small businesses. It comes with the chart of accounts and many reports already set up. A customer database, invoicing, accounts payable and accounts receivable are all built in and ready to go. If you want to do payroll, an additional annual service fee is charged. Premier (base $499) includes all the Pro features but is more industry specific (you choose your industry when you install the software). It has more advance inventory, forecasting and progressive billing. Enterprise (base $1199) is for higher end usage with up to 30 concurrent users and more customizable inventory features. In addition, it has enhanced pick, pack and shipping features. 8
Simple Start ($12.50 monthly) is the basic online product with limited
cannot move data from the cloud back to the desktop software. A note for service-based industries: if you have service vehicles that visit your clients, the cloud-based version can be used via a mobile app to do onsite invoicing and receive payments.
Point of Sale: For retail-based clients, Intuit offers Desktop Point of Sale software. This software will link directly into Quickbooks Desktop software. Additional hardware can be purchased to include a cash register, receipt printer, and credit card, swipe reader.
Quickbooks Accounting Professionals: When setting up any version of Quickbooks, I would suggest using a QAP to get you started. They will help you customize your chart of accounts, setup any customized reporting, configure your initial inventory system / services and help you navigate through all the standard functions. Then, you can use them for periodic help as needed.
Misc Notes: options. The Essentials ($20 monthly) product adds bill management and employee timesheets. And the Plus ($35 monthly) is the full featured accounting product with inventory tracking and project profitability tracking. If you want to do payroll, an additional annual service fee is charged. There is a tool available to move all your desktop company data to the cloudbased system. This could take some time depending on how many years of data you are moving to the cloud. There is no special backup routine needed. Because the company data is in the Quickbooks cloud, it is backed up through Intuit. Please note that the data move process is one-way. If you use the cloud-based system for a few months and decide that you don’t like it for some reason—you
When you do payroll through Quickbooks Desktop software, Intuit will require that you update your Desktop software version every two years. There is a fee for the update. When using Quickbooks Desktop software, you cannot share your company data file using OneDrive or Dropbox. The data file must reside on a local computer hard drive or network. You can backup and share the QBB (backup file) with your CPA or accountant over OneDrive or Dropbox.
J. David Shinn is President of Shinn Technology Services Corp specializing in technology consulting and support for small business. Shinn is also an author and technical editor.
August • September 2020 • Hamilton County Business Magazine
Ethics
Charlotte Westerhaus-Renfrow
It Isn’t Just about the Shareholders Anymore Company “value” today is often tied to stakeholder “values” Most businesses operate within a model of corporate governance known as the “shareholder theory” of business ethics. This theory, originally advanced in a 1970’s New York Times Magazine article, “The Social Responsibility is to Increase Its Profits,” by American economist Milton Friedman, asserts that the sole purpose of a business is to maximize shareholder value. As a result, businesses historically have avoided any possibility of alienating key profit-generating internal and external stakeholders (i.e., employees and consumers) by acknowledging or addressing controversial and emotive social issues.
that align corporate values with values stakeholders care about. One recent and ever-growing way companies are accomplishing this objective is by explicitly implementing “brand core values” that validate corporate social activism within the requisite realm of shareholder value creation. What are “brand core values?” Primarily they clarify and align with the fundamental beliefs of a business or organization.
But they’re not merely marketing logos, taglines, or descriptions of product. Catchy slogans and recognizable symbols that may currently appeal to consumers can also change over the years. Fifty years later, CEOs and businesses Simply put, actions must also speak are finding that corporate silence is no louder than words for employees and longer an option that adequately protects consumers to trust and support corpoand enhances shareholder value. Within rate brand core values. a polarized environment of a global Do key stakeholders, like consumers, pandemic and cries of racial injustice care about a company’s brand core in America, stakeholders are calling on values? According to the 2020 Consumer business leaders to take a public stand on these issues. Apparently, a plethora of Culture Report released by 5W4 Public successful and forward-thinking compa- Relations, the answer is a resounding “yes.” Overall, 71 percent of consumers nies are listening and responding. prefer buying from brands that share their values. Brand Core Values For example, in 2019, the Wall Street Journal reported that the Business Roundtable, whose members are CEOs of the largest U.S. companies, turned away from Friedman’s longstanding theory that companies’ only obligation is to maximize value for shareholders and changed its statement of “the purpose of a corporation.” The group’s new statement espouses that corporate leaders have an obligation to consider “all stakeholders,” including “employees, customers and society writ large.” Companies are responding by applying and sharing ethical concepts of corporate social responsibility and action
Values as Marketing The same report found that 60 percent of Baby Boomers and 73% of Generation Xers prefer buying from brands that share their core values and ideologies Most significantly, explain the authors of the report, “eighty-three percent of Millennials [in this report, aged 18-43] say it’s important for the companies they buy from to align with their beliefs and values. These consumers have high expectations of the brands and companies they deal with. Not only do they purchase products that demonstrate their social or political beliefs, but a whopping
August • September 2020 • Hamilton County Business Magazine
two in three have boycotted a company they previously purchased from because of its stance on an issue. Yes, there are times that doing the right thing may reduce profit, running afoul of the premise of shareholder primacy. However, Americus Reed, a brand identity theorist and marketing professor at the University of Pennsylvania, told the New York Times in May 2020 that companies that speak out on ethical and social issues are using a form of “values and identity-driven targeted marketing.” Reed told the Times that businesses that publicly speak out on social issues, such as racial injustice and police violence, may find “an opportunity to differentiate not just on function, on what’s a better mousetrap, but on values. It’s smart— they’re taking a stand, hopefully, because it’s moral, but also because they understand the long-term economic game.” In sum, businesses that implement effective practices of corporate social responsibility, coupled with aligning brands or products to customer values and ethical beliefs, can remain in the vital economic realm of increasing shareholder value and profitability. In the end, however, brand core values are not only what a company says they are, it is also what their customers say they are.
Charlotte Westerhaus-Renfrow teaches management and business law at IU’s Kelley School of Business and is President of ChangePro LLC, a leadership development consultancy.
9
Cover Story
Universal Robots coboting and connected manufacturing training at the IoT lab
IoT Lab Keeps Indiana Ahead of the Tech Curve By Ann Craig-Cinnamon
f your memory stretches back 25 or so years you can probably recall the very beginning of the internet; that distinctive dial-up sound, the long wait to get online, the sketchy service. But none of that mattered, because it was a marvel. Back then you might have wondered how this new technology would impact your life. Fast forward to 2020 and it is likely an essential part of 10
your life. Not only is it a vital source of information, news, communication and commerce, but during the pandemic it has helped us work from home and stay in touch with family and friends. Something else we are increasingly depending on the internet to do, is connect all the gadgets and technologies in our lives. That aspect is still evolving and that’s where the Indiana Internet of Things (IoT) Lab comes in.
The brainchild of Launch Fishers founder John Wechsler, the IoT Lab opened its doors two years ago with the purpose of providing a collaborative space for emerging IoT based projects. The lab employs the Launch Fishers model, but is messier and louder with the likes of a complete wood shop, soldering irons, 3D printers and other equipment available for members, of which there are already 125 in varying stages of development.
August • September 2020 • Hamilton County Business Magazine
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Grant Michael of 1st Maker Space providing laser cutter training to IoT Lab members
Wechsler says the non-profit lab, which is supported by the city of Fishers, is the first in the country that is municipally supported. “There aren’t any other communities that we know of in the nation that are investing in the innovation economy quite like Fishers is and that makes us truly unique.”
describes it as internet connected things such as remote controls and thermostats, cameras, and drones and everything inbetween. “So all of the things in our life that utilize the internet for a communication platform to another machine or to humans is broadly referred to as internet of things,” explains Wechsler.
What is IoT and Why is it Important?
Not everything is high tech either. He cites as an example the universally simple mousetrap. “How do you know when a mouse is stuck in a mousetrap? One way to do that is to just go check all the traps that you’ve set at your home. Another way is to have the mousetrap send a signal when it goes off,” says Wechsler.
For those of us wondering what exactly this “internet of things” is, Wechsler
The inspiration for the Indiana IoT Lab came from examining the three main industries in Indiana: manufacturing, distribution and agriculture. Wechsler says all three are disrupted by internet of things technologies and will radically convert them into more tech-enabled industries. The idea is to get ahead of this radical change.
Digital oscilloscopes from Rhode & Schwarz are among the multitude of hi-tech equipment available to members at the lab
A relevant real world example would be the supply chain, according to IoT Lab Executive Director Jason Pennington. The chain starts with an order and, historically, you expect to get it in three to four weeks. He says that is
August • September 2020 • Hamilton County Business Magazine
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Christopher Harris with WPR Services using Industry x.0, a small cell manufacturing area in the lab
changing. “Today I think for not only the visibility to save quality or freshness or managing cash flow better, a lot of the cycles are getting smaller and as such they are very ripe for disruption. So imagine what supply chains look – IoT Founder John Wechsler like in the height of quarantine and all these impacts that were in planting time,” he says, adding it can be some cases out of our control,” he says, a big aid in field management. explaining that IoT increases visibilHere are a few examples of the activity ity along the way and reports back on where the goods are just like you would currently underway at the IoT Lab. expect for an Amazon order to your Startup Company: house. It also provides other informaOmni Automation tion. “Was my package damaged? Was it exposed to light? Did my seafood Smart home technology is everywhere, transport at a specified temperature, or but according to Omni Automation CEO was my medicine in the right cold chain Rich Gargas it throughout the process so that when I is too complex get it, the value that I expect is there,” and lacks a says Pennington. single connectModern agriculture benefits from IoT ed platform. too. “It’s a lot more integration and visThat’s what ibility to things like weather but also his startup sensing in the grounds. That’s everycompany is thing from soil quality to temperature developing at and moisture and getting that optimal IoT Lab. “Today’s so-called Rich Gargas
“…our vision is that we…create a network of these across the state.”
12
Smart Home is really a piecemealed “connected” home, with many different devices from many different companies speaking many different languages,” he says. Omni is solving this problem with a single app experience. “More simply, we’re building the Smart Home “plumbing” that’s missing today. Omni will further apply machine learning to suggest routines to automate, personalized to different members of the family. We call it Smart Living.” Omni has built a working prototype and Gargas says the IoT Lab has been essential in getting through the proof of concept demo stage.
Scaleup Company: VisitorX A $1.5 Million research grant from the National Science Foundation has helped VisitorX gain traction. Co-founder and COO Karen Salay describes VisitorX as using Artifical Intelligence (AI) to capture customers’ physical product experiences while shopping. “Companies can see which products people touch, how long and which couch someone sits on, what is the path of product engagement during their walk through a store.
August • September 2020 • Hamilton County Business Magazine
The customer experience is never disrupted. VisitorX’s data is impactful because of its ability to capture volumes of anonymous video data,” she Karen Salay says, adding that there is no other technology company that is curating real life customer product experience into information that can be acted on by a company.
Carey Jones, Director of Client Success, says the IoT lab has been an immense catalyst in his company’s evolution towards providing services to the IoT market. “The collaboration and support that is provided by the lab and its members has helped build partnerships with our providers and grow our client base beyond what we could have accomplished on our own. We think of the lab as momentum for both what we do and the IoT industry in general.”
Future and Focus Wechsler says the scope of the lab has been intentionally Indiana focused but has the potential to lead the world. “That’s what it’s all about. So we will lead and we will scale globally but we will do it right here from Indiana. And our vision is that we do that by creating a network of these across the state.”
Established Companies Collaborating: InDesign Indesign, an engineering design services company that has been in business for 23 years, works with other businesses at the IoT Lab to Ron Kern develop electronic products. Ron Kern, the Director of Technical Marketing says one of the things they do is help clients connect their devices to the cloud. “Many have expertise in the products they’ve developed and need help with the IoT connectivity. That’s our expertise and we can bring a lot of resources to the table. It could be that they need a new product designed from the ground up or just need our consulting help on the connectivity side; either way, we are here to help,” says Kern.
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Dining Out
Grindstone Public House continues family legacy By Lynn Spencer Photos by Stan Gurka ike other restaurants around the state, Grindstone Public House closed its dining room in March at Gov. Eric Holcomb’s order in an effort to combat the rapid spread of COVID-19. “My father, who has been working for the company (Clancy’s Inc.) for nearly 40 years, said it was the saddest day he’s been involved in with the company,” said Blake Fogelsong, owner/director of operations at Grindstone Public House. Eighty percent of the company’s work force was immediately furloughed and Grindstone shifted to a carry out model only. “We were still met with resounding support from the communities we serve,” Fogelsong said. Fast forward and Grindstone anticipates being back to 100 percent capacity when Phase 5 of Indiana’s reopening begins in August (scheduled for August 1 as of press time). “We’re currently taking temperature checks for every employee; all employees are required to wear masks, and hand sanitizer is available throughout the restaurant,” Fogelsong said. “Since 1965, our guests have chosen us not only because we make good food and service, now you throw another factor in there, and that’s safety.”
Contemporary + Comfort It’s all part of the love for hospitality that runs in his blood. Fogelsong is the third generation to join the family business, Clancy’s Inc. “When I was in kindergarten at Noblesville, they asked us what we wanted to be when we grew up. I simply drew a photo (which I have framed in my office) of me working at all the restaurants - Clancy’s Hamburgers, Grindstone Charley’s and Michaelangelo’s Italian Bistro,” he said. “I think just growing up in this business, working with my dad when I was younger, led to a love to take care of people and hospitality.” That passion is obvious at Grindstone Public House, which opened in 2018, and brought the family business back to Noblesville.
“It was great and fulfilling to me, because I think a lot of people thought we’d gone out of business completely, but we still were operating Michaelangelo’s in town and six other restaurants around central Indiana,” Fogelsong said. “But, for me, this was the first restaurant I’d ever opened personally, so I felt pressure to succeed, especially in my hometown.” When he came across the historic Castor building, Fogelsong knew he’d found the right location. “The history of the building just felt like a Public House, which is a community gathering place,” he said. “We wanted to convey a sense of both contemporary and comfort, while also giving a nod to Noblesville’s past. We built a tall 18 foot bar which glows at night from the corner of 10th & Logan Streets. We painted the original tin ceiling and left the 100 year old oak floors untouched.” “Our approach was to use the historic space to our advantage. It already had such great character that we were excited to work with. We opened up the space allowing patrons to experience the rich colors and dynamic design while the wood furniture and bar keep the space casual,” said Taryn Titus, Graduate Architect with Phanomen Design. “Old photographs line the walls
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August • September 2020 • Hamilton County Business Magazine
In five years Fogelsong hopes to open one or two more public houses.
evoking a sense of community and nostalgia, while the eye catching light fixtures and bold finishes make the space truly unique.” The menu features the famous Clancy’s Topper burger, as well as many other favorites such as Smoked Ribs, Fried Green Tomatoes, and an award winning breaded tenderloin. Other customer favorites include the Fried Bologna Sandwich, Filet Mignon and Sugar Cream Pie from My Sugar Pie.
only 115 seats. So, I’m hoping at this time next year we’ll have that complete.”
“I think if you found the right historic building space in Greenwood, Fortville, or any other historic downtown like Noblesville, the concept could go,” he said. “As a company we have a new Clancy’s Hamburgers opening downtown off Mass Ave. in Indianapolis’ first food hall—it will be a special project. We are looking forward to smart and strategic growth as a company.”
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More in the Works Fogelsong believes the key to the company’s staying power over the last 50 years is that they own and develop many of their properties. “My dad and grandfather had the foresight and vision when growing the company that way,” he said. “It’s a lot more beneficial in the long term for a healthy restaurant if you have a mortgage instead of a lease.”
Grindstone Public House is currently in talks to expand into what was a men’s clothing shop. “We’ve had plans drawn up that will add 75 seats, a stage for live music, redo existing bathrooms, and have a private event space,” Fogelsong said. “We get so many inquiries for parties of 40 or more but can’t do it right now because our space is August • September 2020 • Hamilton County Business Magazine
Smart Enterprises
GUY SMART, PROP. 317.200.0902 RAYGSMART30@GMAIL.COM
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Pitch In Notes from all over the county
Hamilton County Mended Hearts Chapter 350 Misson Statement: To inspire hope and improve the quality of life for heart patients and their families through ongoing peer-to-peer support, education and advocacy.
SUPPORT GROUP MEETING TIMES 3RD WEDNESDAY OF EVERY MONTH 11:30am - 2:00pm Meetings temporarily suspended due to COVID-19
RIVERVIEW HEALTH 395 Westfield Rd. Classrooms A & B Entrance 4
CALL (317) 776-7377 for additional information
Heart Disease in your family? Think you or a family member needs a heart scan or EKG? Call Riverview Health at
(317) 773-0760 Ask for Central Scheduling to set an appointment for a $49 hear t scan or a $10 EKG. w w w.mendedhearts350.org
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105 small businesses were awarded grants under the Hamilton County Stabilization Fund in response to the COVID-19 pandemic. Grants varied from $1000 to $10,000 based on demonstrated need, and could be used for payroll, utilities, rent, mortgage, insurance, and products directly used in production of a product for sale. Preference was given to businesses that had not received abatements or incentives from the federal government, State of Indiana, or any local government entity. County businesses receiving the grants include (in alphabetical order): AC & Company Hair Design, Carmel Art on Main, Carmel Barbell Z, Westfield Beauty Nails, Fishers BeYoutiful Nails LLC, Carmel Bier Brewery, Carmel Bio-Velo, Noblesville Biryani Hut, Carmel Blackhawk Winery, Sheridan Blue Moon Pottery, Noblesville Body Mind Core Studio, Carmel Bombshell Hair Company, Noblesville Books and Brew, Carmel Borsha, Fishers Butler Barber & Style Shop, Carmel BWA Associates, Carmel Carmel Consignment, Carmel Carmel Total Fitness, Carmel Carter’s Play Place, Westfield Center For Creative Arts, Carmel Certified Nails, Noblesville Collective Beauty, Westfield CrossFit HSE, Noblesville David H Davis & Associates, Carmel Eat the Frog Fitness, Carmel Eggshell Bistro, Carmel Fishers Family Dentistry, Fishers Gregory Hancock Dance Theatre, Carmel Greyhound Nails, Carmel Gymboree Play, Carmel Halo Salon, Carmel Hannah Nails, Carmel Heady Hallow Brewery, Fishers Heirlooms, Cicero Hittle Floral Design, Cicero Hoosier Mattress, Noblesville HS Academy, Carmel Indiana Taekwondo Academy, Noblesville Imperial Spa, Carmel Jacquies Café, Carmel Jamia Hoffman SkinCare, Westfield KC Nails, Noblesville Kelly Nails, Noblesville Kurr Aesthetics and Med Spa, Carmel La Vie Nails, Carmel Lamour Nails, Noblesville Las Nenas Salone, Noblesville Lash & Brow Design, Carmel LearningRx, Fishers
Ling’s Oriental Martial Arts, Noblesville Little CAIRO Café, Carmel Little Village Playroom, Carmel Lovely Nails, Carmel Luxury Cakes, Carmel Mammoth Barber Company, Noblesville Mandarin House, Carmel MDG Salon, Carmel Miracle Minds, Carmel Morse Lake Nails & Spa, Noblesville Nails by Jen, Noblesville Nancy Beck Hairstylist, Westfield Naturaleyez Lash & Brow, Carmel Nippers Grill & Tap, Carmel No Label at the Table Food Co., Carmel Noblesville West Nails, Noblesville Our Fit Club, Fishers Paris Salon, Carmel Penultimate/Living Fit RX, Indy/Hamilton Co. Perfect Eyebrow and Wax, Noblesville Pho VN Vietnamese Restaurant, Fishers Pita Land, Fishers Primeval Brewing Company, Noblesville Purse Strings of Carmel, Carmel Salt For Your Soul, Carmel Sassy Sally’s Salon, Fishers Scrap Yard Surplus, Westfield Singh Bullard Dentistry, Noblesville Smart Hair LLC, Carmel/Noblesville Styles N Smiles Family Salon, Noblesville Sugar Creek Vineyard/Winery, Carmel Sunny Nails LLC, Fishers Survial Fitness, Carmel T&A Associates LLC, Fishers Taylors Bakery, Fishers The Cat, Carmel The Flying Cupcake, Carmel The HUB, Carmel The Mix Marketplace, Noblesville The Nail Studio at Fishers Station, Fishers The Recovery Room, Carmel The Skin Spot, Carmel The Spray Spa & Wax Bar, Fishers The Urban Artisan, Noblesville The Wandering Peacock, Westfield ThriveFit, Westfield Winslow Wellness Centers, Carmel Without Borders Boutique, Atlanta Zaid Group, Carmel
The Town of Arcadia launched a crowdfunding campaign to raise $20,000 by August 15 toward the purchase of a splash pad for downtown. If the town reaches its goal, the money will be matched by the Indiana Housing and Community Development Authority.
Jack Russell was named President of OneZone, replacing Mo Merhoff, who retired in March.
The City of Westfield opened the Monon Trail Pedestrian Bridge spanning SR 32. August • September 2020 • Hamilton County Business Magazine
THANK YOU TO OUR LEGACY SPONSORS:
MAJOR CHAMBER EVENT
WELCOME NEW MEMBERS Ace-Pak Products Inc. 13901 Town Center Blvd PO Box 3341 275 Medical Drive (317) 614-7575 ace-pak.com
Home Snack Foods LLC 16591 Meadow Wood Dr Noblesville, IN 46060 (317) 764-6644 homesnackfoods.com
Big Woods Hazel Dell* 14741 Hazel Dell Crossing Noblesville, IN 46062 (317) 564-4231 bigwoodsrestaurants.com
Legacy Keepers Music 1900 Pleasant Street # 243 Noblesville, IN 46061 (317) 919-6188 facebook.com/ legacykeepersmusic
BJ’s Restaurant Brewhouse* 13003 Campus Parkway Noblesville, IN 46060 (317) 565-6500 bjsrestaurants.com
The MDC Group** 15335 Endeavor Drive, Ste 100 Noblesville, IN 46060 (317) 776-1463 themdcgroup.net
Browning Day 626 N Illinois St, Ste 100 Indianapolis, IN 46204 (317) 635-5030 browningday.com
Mork Productions (317) 763-2030 morkproductions.com
COhatch 13110 Harrell Parkway, Ste 100 Noblesville, IN 46060 (317) 628-4912 cohatch.com The Hagerman Group** 10315 Allisonville Road Fishers, IN 46038 (317) 577-6836 thehagermangroup.com
Noblesville Dental Associates 17567 River Ave Noblesville, IN 46062 (317) 773-2983 noblesvilledds.com Noblesville Softball PO Box 25 Noblesville, IN 46061 noblesvillesoftball.com *Classic Member **Business Builder Member
UPCOMING EVENT: Women in Noblesville Luncheon: Community Leadership in Times of Uncertainty Wednesday, September 2 11:30 a.m.–1:00 p.m. Purgatory Golf Club Confirmed Panelists: Christine Altman, Hamilton County Commissioner
Victoria Spartz, Indiana State Senator
Amanda Rubeck, STAR Financial
Let the Noblesville Chamber work for your business. Our city’s networks, resources and opportunities run deep. The Noblesville Chamber of Commerce works one on one with businesses so they can tap into these hyperlocal advantages and our expertise. Contact Director of Business Development Tom Marquell at (317) 773-0086 or tom@noblesvillechamber.com
Noblesville Chamber of Commerce | P.O. Box 2015 | Noblesville, IN 46061 | (317) 773-0086 | noblesvillechamber.com
PICK YOUR PLACE
at onezonecommerce.com
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August • September 2020 • Hamilton County Business Magazine
Welcome all of our New Members! A Reason 2 Buy, LLC Ancerra Corporation CKC Group, Inc. ConsortHR Cresa Cutting Edge Digital Marketing Franklin Pest Solutions Havana Cigar Lounge Indiana Business Advisors NFC Information Technology LLC Office Pride Commercial Cleaning Services Promotions Plus Embroidery Synergize Cory Shook - State Farm Highmark Church Residence Inn by Marriott Indianapolis - Keystone Springhill Suites by Marriott Indianapolis - Keystone
Bask on Main Becovic Management Big Woods Hazel Dell Calisto Search Group Cool Creek Family Health Kroger Gardis & Regas Mathnasium Monumental Moments Videography Nicki's Network - The Social Media Anchor Sports Ventures International Tessi's Beauty Shop Ultimate Technologies Group AlignLife of Fishers Home2Suites by Hilton Horvath Communications Indiana Wesleyan University Tom James Company
"We are proud to serve over 1,300 businesses. In the upcoming months we will begin to roll out new programming and initiatives to continue to be a voice for business. At OneZone we we are so proud to advocate, create educational opportunities, and build strong connections for our members. " Jack Russell, President of OneZone
Leadership Investors
August • September 2020 • Hamilton County Business Magazine
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NORTHERN HAMILTON COUNTY
CHAMBER OF COMMERCE Communities Working Together
SERVING NORTHERN HAMILTON COUNTY
ARCADIA • AROMA • ATLANTA • BAKERS CORNER • BOXLEY • CICERO • DEMING • MILLERSBURG • OMEGA • SHERIDAN • STRAWTOWN • WALNUT GROVE Working together to create a strong local economy by promoting business through marketing, networking and educational opportunities.
A Message from the Northern Hamilton County Chamber of Commerce
Coming Up The second Annual Cicero Street Dance is set for Saturday, September 19 on Jackson Street. For more information follow: www.facebook.com/OurTownCicero
Through this unprecedented time of economic upheaval, the Northern Hamilton County Chamber of Commerce (NHCCC) has been diligent in supporting and advocating for businesses, organizations, and faith-based institutions in Hamilton County’s northernmost segment. We know the best way to help each other stay afloat in challenging times is to be resilient and work together.
Congratulations!
We remain focused on our mission and dedicated to providing resources, guidance, advocacy, and up-to-date information on the ever-changing recommendations and orders from the state and national level as we navigate a new reality.
Rick Davis, Principal, Sheridan High School, was named Principal of the Year by the Indiana Association of School Principals for District 5. Davis, who has been at the helm of the high school since the summer of 2018, has earned the respect of students, staff, and the community through his outstanding leadership.
As we work through new realizations and understanding of work, customer experience, our personal home lives, and daily new learnings that will impact and change how we do business for the foreseeable future, we are here with and for you. We are stronger and better together.
Erin Goodman, Art Teacher, Hamilton Heights Middle School, has been selected as Hamilton Heights School Corporation Teacher of the Year. She was among four outstanding professionals from the district nominated as the top pick for their building for this year’s recognition. Goodman will represent Hamilton Heights at the state Teacher of the Year competition in Indianapolis in 2021.
Help Build a Splash Pad in Arcadia The Town of Arcadia is partnering with the State of Indiana for a CreatiNg Places crowd funding campaign to raise money through August for a new splash pad in downtown Arcadia in 2021. The goal is $20,000 to be matched by CreatiNg Places for a total of $40,000! Donations of any amount are welcome. To learn more, go to: www.arcadiaindiana.org.
New! The Remnant is open and not just another Coffee Shop but an opportunity for the White River Christian Church to serve. The dream of the Remnant is simple— love people unconditionally with open arms through exponentially growing hospitality. Free WiFi, workspace, conference room, play areas, special needs sensory rooms, weddings, and seminars. Remnant proceeds go to continuing to make Arcadia great. Check it out. www.facebook.com/theremnantcoffee
Atlanta’s New Earth Festival is set for Saturday and Sunday, September 26 and 27. Information, application, and sponsorship can be found at: www.atlantaindiana.com.
Erin Goodman
Lisa Sarjeant, a sixth-grade teacher at Hamilton Heights Middle School, recently earned her National Board Certification for Professional Teaching Standards, the most distinguished teaching credential in the U.S. She is among only 200 in the state to hold this credential.
Rick Davis
Lisa Sarjeant
Welcome Jacqueline Beeler has joined the NHCCC Board of Directors. Beeler owns and operates Without Borders Boutique, which offers unique, quality, affordable, and fashionable boutique clothing and accessories in sizes small through plus and is a specialty shop based in Atlanta, Indiana. Sam Haymaker, an Air Force Veteran, has been hired as Sam Haymaker the new parks superintendent for the Town of Cicero. Haymaker, a resident of Cicero, retired from the City of Carmel with 32 years of service.
Jacqueline Beeler
Jesy Ide is the new point of contact for the Chamber. Ide also teaches English as a second language online. She is responsible for a variety of behind-the-scenes tasks to help support members and to advance the mission of the local Chamber. Mary Roberson has joined the NHCCC Board of Directors. Roberson is the new Superintendent of the Sheridan Community Schools. She brings a wealth of experience Jesy Ide and expansive leadership qualities developed from her more than three decades in public education.
— ADVOCATE MEMBERS —
70 Byron Street, Cicero, IN 46034 • (317) 984-4079 • www.northernhamiltoncountychamber.com
Mary Roberson
2020 UPCOMING EVENTS & HAPPENINGS
August 20 Luncheon 11:00-1:00pm First Wing Jet Center August 27 Business After Hours 5:00-7:00pm Cabin Counseling Center
SEPTEMBER 2020 EVENTS September 3 Westfield Young Professionals 5:30-7:30pm Westfield Public Library
WESTFIELD
August 11 Coffee with the Chamber 8:00-9:00am Copper Trace
www.westfield-chamber.org
AUGUST 2020 EVENTS August 6 Westfield Young Professionals 5:30-7:30pm TBD
September 8 Coffee with the Chamber 8:00-9:00am Cambria Hotel & Suites September 17 Luncheon 11:00-1:00pm Chatham Hills September 24 Business After Hours 5:00-7:00pm J.C. Hart—The Harmony For details and online registration, please visit: www.westfield-chamber.org or call 317.804.3030
NEW MEMBERS Big Woods Pizza Westfield 418 Old St. Rd. 46 PO Box 100 Nashville, IN 47448 Carter’s Play Place 17219 Foundation Pkwy. Westfield, IN 46074
I Heart Mac & Cheese 637 E. St. Rd. 32 Westfield, IN 46074 Quack Daddy Donuts 16156 Spring Mill Rd. Ste A500 Westfield, IN 46074
Follow Us:
Westfield Chamber of Commerce 116 E. Main St. Westfield, IN 46074 317.804.3030
Want to add your name to this list?
To learn more, contact info@westfield-chamber.org
August • September • Hamilton County Business Magazine
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Hamilton County History
David Heighway
Historic Theater Buildings That Still Remain in Hamilton County here has been some discussion lately that the Coronavirus pandemic may have destroyed movie theaters as a business. Whether that is correct or not, performing art venues can often be ephemeral things. In Hamilton County, places like the Arcadia Opera House, the Wild Opera House, the Diana Theater, the ABC Drive-in, and the Carmel Movie Theater have all disappeared. However, there are some theaters around the county that are still standing that you might not recognize.
Sheridan 315 S. Main Street (now Sheridan Historical Society) – Hippodrome Movie Theater Opened in 1920, it was the primary movie house in this part of the county until 1960. It is actually the last standing purpose-built movie house in Hamilton County (other than the new ones at the malls).
most of Sheridan and was sold to J. H. Beam in 1916. It was used as a venue for a variety of activities, including basketball games in 1927.
Arcadia
200 S. Main Street (now Jan’s Village Pizza) – Sheridan Opera House This was on the second floor of the Thistlewaite Block on the southwest corner of Main and Second Streets, and local histories say it was built in 1886. On the 1896, 1902, and 1909 Sanborn maps, it’s marked as the “Opera House”. It survived the 1913 fire that burned 22
Noblesville: 927 Logan Street (now Smith Jewelers and Noble Coffee) – City Hall
Bee Pint Theater, 1915
123 W. Main Street (currently vacant) – “Bee Pint” Theater The 1915 Sanborn map labels the structure as “Motion Pictures.” It was newly established at that time and was called the “Edelweiss” by its owner, Buddy Barnes. He traded it to Lee Sowers the next year for a Ford automobile. Sowers called it the “Idle Hour” at first and changed the name to “Bee Pint” in 1919 after a popular recreation spot on the river. It was sold to Milo Maker in 1930 and eventually closed.
Air Dome Theatre Sheridan Opera House
sense). Noblesville and Sheridan also had Air Dome Theaters, but their locations are not known.
100 E. Main Street (now Lloyd’s Automotive) – Airdome Theatre Also called the “Air Dome Theatre”, this was established sometime around 1915 as part of a national chain of outdoor theaters. It was not a radical idea, as most small towns had shown their first movies outdoors in the street against the wall of a nearby building. The site is now a car repair lot, but since it never had a building, it’s unchanged (in a
The upper floor of this building was the first performing arts venue in the city. It was used from when it was built in 1866 until it was purchased by the Masons in 1885 and refurbished as a lodge hall. It hosted such events as oyster suppers and cantatas, and brought in performers like bell ringers and children’s theater troupes. Traveling productions of “Uncle Tom’s Cabin” called “Tom shows” were very popular. The first Wild Opera House on north Ninth Street became the main venue after City Hall closed. 50 N. Ninth Street (now Moonshot Games) – Music Hall The Craig brothers owned the stores on the ground floor. After the first Wild Opera House burned to the ground in 1892, they decided to expand their upper floor and create a theater. A newspaper article claimed that it could seat 400(!) audience members. The first production was a traveling vaudeville troupe that featured a female impersonator. The Music Hall lasted until Leonard Wild built his second opera house in 1895.
August • September • Hamilton County Business Magazine
830 Logan Street (now First Merchants Bank) – Home Amusement Company / Vaudette This is the first Noblesville nickelodeon which showed short films and vaudeville acts between 1906 and 1909. It was started by John Wise who ran a newsstand in the grocery on the east side of the first floor and was also a playwright. The theater was in the old Post Office next door. Wise would later be one of the founders of the Diana Theater.
Theater was built in 1919, this was the main movie house in Noblesville. The Wild Opera House was focused on legitimate theater and vaudeville. During the time that it was the American Theater, it was controlled by the Ku Klux Klan and showed Klan-related movies, including short films called “Klan-O-Grams”. Ironically, the theater was used by an African American theater troupe in 1956.
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US Theater, 1920
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August • September 2020 • Hamilton County Business Magazine
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