Hamilton County Business Magazine October/November 2013 by Mike Corbett

Focus: Real Estate/Residential and Commercial Development

OCTOBER • NOVEMBER 2013

This could be Fishers! Plus…

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October / November 2013

www.hamiltoncountybusiness.com

Cover and above: Development idea for Maple St. looking north from 116th St.

Published six times per year by the Hamilton County Media Group PO Box 502, Noblesville, IN 46061 317-774-7747 Editor/Publisher

Mike Corbett

mcorbett@hamiltoncountybusiness.com Creative Director

Melanie Malone

Features

13 16 18 22 25 26 28 35 4

Fishers

Columns HAND

Editor

Realize

Entrepreneur

Retail Roundabout Dining OutVictorian House The Pitch-In Chamber Pages Business Resource Directory

imartist58@yahoo.com Correspondents Christine Bavender crbavender@gmail.com Deb Buehler deb@thesweetestwords.com Jeff Curts jcurts@att.net Rosalyn Demaree ros_demaree@hotmail.com Shari Held sharih@comcast.net Samantha Hyde samantharhyde@gmail.com Pat Pickett pat@pickettandassociates.com

Personal Growth

Legal

Ethics

Contributors Emmett Dulaney DBA eadulaney@anderson.edu Deborah Farmer-Smith DFarmersmith@ckplaw.com David Heighway heighwayd@earthlink.net Robby Slaughter rslaughter@accelawork.com Dr. Charles Waldo cnwaldo@comcast.net William J. Wilhelm PhD wwilhelm@indstate.edu Please send news items and photos to news@hamiltoncountybusiness.com Submission does not guarantee publication

History

mcorbett@hamiltoncountybusiness.com

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October • November 2013 • Hamilton County Business Magazine

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October • November 2013 • Hamilton County Business Magazine

Letter from the Editor October • November 2013 Not to get too touchy feely about it, but we in the magazine business like to think of ourselves as more than just ink on paper. After awhile our publications tend to take on a personality. That’s important because you know when you pick it up what to expect; a kind of familiarity develops. Sometimes we might even get so comfortable with each other that we inspire you to write something, which is a win for everyone. I mention that because it happened not once, but twice last month. Both Charles Waldo and Deborah Farmer-Smith read columns in the last edition that prompted them to write for this one. Both drew on their area of expertise to share their knowledge, building on info shared in the last edition, which makes this kind of a dialogue. We get precious little feedback in this business, so when you get some, you celebrate it.

Mike Corbett Editor and Publisher

I wasn’t even sure that divorce was a proper topic for a business magazine when Kena Hollingsworth approached me with the idea for her column in the last edition. Though the business connection was a little obscure, there are few people who haven’t been affected by divorce in some way, so I found the topic interesting. The fact that it lead to another column indicates to me that others did too. Charles Waldo is a prolific contributor so it didn’t surprise me that he was inspired to write a column for this edition. What made me proud was that he was inspired by three items from the last edition. And he wrote about a topic that I’ve been thinking a lot about lately. Networking is considered essential for most businesses, especially those whose customers are other businesses (like this magazine). It’s a crucial part of the marketing mix but there’s precious little training on how to do it properly. Most people are just expected to “get it.” Charles provides some networking basics that can help us all improve our sales prospects. REACH And, on that topic, let me give a shout out to Dan Canan at the Fishers Chamber, who launched a little value-added service a few months ago called REACH. The idea was to offer a networking opportunity to chamber members based on the same principles as other well-known networking groups. It’s a chance to get to know a group of people better by meeting on a regular basis (twice a month) with the expectation that it would lead to more business down the road. Two groups are already going strong with a third in development. It’s still early. We’ve only been meeting for a few months, but I’ve learned a lot about some very interesting businesses, and I’m confident it will lead to business in the future. New Website Print is, of course, just one medium we use to distribute our information. We also have a website, which is newly renovated for this edition. And, we’re launching video on it. Videographer Hannah Lindgren took our cover story and enhanced it for the web. Check it out on our home page: www.hamiltoncountybusiness.com. See you around the county,

Editor and Publisher

October • November 2013 • Hamilton County Business Magazine

Pe r s o n a l T r u s t s a n d E s t a t e s

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October • November 2013 • Hamilton County Business Magazine

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Entrepreneur

Emmett Dulaney

Don’t Hesitate To Fire A Customer Some just aren’t worth the trouble I used to work with a man who never personally attempted anything. Whenever something needed to be done – either at the office or home – he would seek out the best company or contractor and he would hire them. He took great pride in hiring only the best and even greater pride in letting everyone know it. If it would have been economically feasible to hang a banner every time he acquired the services of another small firm, he would have done it without hesitation right after agreeing to the terms.

…as wrong as it may seem, there are some customers you simply are better off without. And then, like a broken record, the story would always change… Once the other party actually started work, my compatriot would come to the conclusion that they were absolute incompetents. In a very short time, the honeymoon ended and he pointed out to them that they apparently knew nothing about their profession and had obviously never taken on a project of the magnitude he required. He would rant and rave what a disaster this hiring decision had been, and insisted that the only way to save the job was for him to stay on top of their work all the time. In every single case, it would have been in the best interest of the other party if they had never taken the job, 8

or quit it as soon as the first problem arose. Instead, they hung in there. Routinely, they apologized when there was nothing for them to truly apologize for; they lowered their charges, tossed in some service for free, and sent the owner out in place of their very best employee. I am not aware of a single deal that ended up being profitable for these companies by the time the work was completed to the satisfaction of both parties.

Know When to Walk Away Every startup and small business needs to understand that, as wrong as it may seem at first, there are some customers they simply are better off without. Many years ago, marketing guru Phillip Kotler estimated that 50% of your potential profits can be lost servicing 30% of your customers. Getting rid of those customers that mercilessly drain resources can make a difference as to whether you are still in business next year or not. Given that social media now makes it possible for any disgruntled individual to start lambasting your company to a wide audience, the real question is: how do you fire a customer and survive the backlash. The best way, of course, is to not acquire the customer in the first place. Due diligence is a two-way street. If a potential customer has been displeased with everyone they have ever done business with, there is a good likelihood that someone else in your network knows that or you can find their tirades online. When you discover that they are a customer to avoid, you can tell them that you honestly

don’t think you can meet their expectations, you can not enter a bid, or you can take your chances and return a bid that is high enough to factor in the problems you are likely to encounter (often in the hope that you’ve priced yourself out of the running).

Worth Reading: A good article by Brad Cleveland on principles that drive profitable customer relationships that was originally published in Customer Management Insight can be found on the International Customer Management Institute site at: http:// www.icmi.com/Resources/ Articles/2007/October/12Principles-that-Drive-Profitable-Customer-Relationships.aspx Philip Kotler is often quoted and one of the reasons is that his insights stand the test of time. A wellcreated slide deck of 24 of his quotes can be found at: http://www.slideshare. net/bright9977/24-quotesabout-your-marketing-byphilip-kotler

October • November 2013 • Hamilton County Business Magazine

It’s Never Too Late If you were caught off-guard and didn’t realize you were dealing with a bad customer until after entering into an agreement, your approach should remain the same. Even though the work has begun, you can still tell them that you honestly don’t think you can meet their expectations, or you can inform them that you need to adjust the bid to reflect a realistic scope of what they are wanting (which could price you out of the job). One of the top priorities of any business should be to stay in business and if you have to cut your losses to do so, don’t be afraid to do it. Otherwise, the whole time you are apologizing and cutting prices, you may also be worrying about meeting payroll, You have enough things to worry about… this should not be one of them. HCBM

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Personal Growth

Charles Waldo, PhD Kena Hollingsworth

What You Need to Know About Networking And why most people get it wrong The August-September issue of the HCBM contained three excellent articles (“Why you can’t find a job” by Robbie Slaughter, “Working 9 to 5…” by Patricia Pickett, and “Filling the skills gap” by Rosalyn Demaree.) Each was devoted to a different aspect of personal and/or professional development but there was at least one common thread running through all of them – the need for “networking,” especially when job seeking. They were right on the money, but didn’t go far enough. In another chapter of my life I had a very successful career as an executive search and executive outplacement consultant. After returning to academia I continued to take on selected search and outplacement projects and added career counseling to my nonteaching activity mix. Two facts of those lives deserve expansion here: 1) I found almost all my search candidates through the person-toperson approach (networking). For higher level executive needs, surveys estimate that 90% are filled through outside consultants with most of their candidates also coming through their networking and “Who do you know?” resources. Even in this digital age of Monster.com, CareerBuilder.com, LinkedIn, and so on, other surveys show 60-80% of mid-level jobs are filled through the personal approach. This was absolutely true of my students in the Anderson University professional MBA program and there’s no reason to think this figure doesn’t apply to Hamilton County hiring. 10

Networkers never try to accumulate power; they circulate all that they have, and encourage others to do the same. — Dr. Wayne Dyer writer and motivational speaker

2) Most of my outplacement clients and MBA students had weak or non-existent professional networks, especially outside of their company. They never thought they could or would get terminated so didn’t do the needed cultivation ahead of time to have a ready contact (aka referral) base. I urge you not to make the same mistake no matter how solid you think your present position is. Every day, people get unexpectedly terminated or, on a positive note, are asked to suggest a good person for a good job. But building solid networks takes “work” and time. After termination is not the best time to start. Here are some suggestions for getting the job done before you need a network:

Networks are not the same as referrals One author defines networking as “Building positive relationships with others before you need them. Sharing knowledge and information to help others. Being able to get help when you need it.” Networking is much more than simply exchanging business cards at chamber of commerce meetings; or “working a room,” flitting from one handshake and smile to an-

other; or belonging to a professional organization but seldom attending meetings and not being involved when there. Networks are relationships built over time and in enough depth that you feel you know another person well enough and with a positive impression that you would recommend her to a potential employer, including your firm. Remember, your reputation as a good judge of people rides on your good referrals. By the same token, you want others to know you in a very positive fashion so that, when you call for help, they are willing to refer you to their contacts. Like you, their reputations as good judges of people are on the line when you call. If they don’t know you very well, they will find some excuse to fend off your request.

Building your networks Building effective, two-way networks is a long-term effort. It is peoplecentric with most extraverts loving it and most introverts hating it. Here are some time tested methods for network building. 1. In-company: Don’t always have lunch with the same people. Ask persons you don’t know or don’t know well to have lunch or coffee with you. Find out “who they are” and what they do. 2. In-company: Perhaps your firm has a Toastmasters club. Regardless of how effective a communicator you think your are, joining TM can help you and help others. If no in-house

October • November 2013 • Hamilton County Business Magazine

TM club maybe you could start one or join an outside club in your area. There are numerous Toastmaster clubs in Hamilton and Marion Counties. Just Google Toastmasters and the city you are interested in and go from there. 3. In-company: Depending on your age, stage, and other obligations, consider getting involved in company sponsored activities such as a softball, basketball, or softball team.

8. If you are a church-goer, don’t overlook fellow members. But don’t just be a pew sitter.You’ve got to be involved to be noticed.

A networking caution Too many people have the mistaken notion that building and using professional networks is all about what they can get from the relationship. But the truth is networking works best for

me after I’ve first provided assistance to others. Just as in a good marriage, an “it’s all about me” attitude will soon doom it. Start with a “How can I help you?” and the turnarounds will follow. HCBM Charles Waldo, Ph.D., is Professor of Marketing (ret.) from Anderson University’s Falls School of Business. He lives in Indianapolis and can be reached at cnwaldo@comcast.net.

4. All six chambers of commerce in Hamilton County have monthly general membership meetings (usually luncheons) plus various committees and specialty meetings which are especially for meeting local small business people. Try to attend as many as you can to meet different people and get on at least one active committee. 5. Virtually every professional career track (accounting, marketing, supply chain management, finance, operations, HR, and so on) has one or more professional associations devoted to helping its members grow and develop. They usually meet once a month for a meal and speaker. They have elected officers, specialty meetings, and committees. These are people in your present field of endeavor or can provide resources should you think about career field switching. Go, meet, get involved. 6. For an increasing number sales persons, the for-profit Rainmakers networking organization has proven very lucrative. Using a systematic model of relationship building, Rainmakers actively help each other find sales leads. But Rainmakers can also help fellow members find jobs and employees, too. 7. Then there are service and fraternal organizations such as Kiwanis, Eagles, Masons, Knights of Columbus, Rotary, and so on. In my opinion, the Kiwanis and Rotary are more the “business clubs.” Go, meet, get involved.

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October • November 2013 • Hamilton County Business Magazine

Legal

Deborah Farmer-Smith

Breaking Up is Hard to Do How a Business is Valued in a Divorce When a couple divorce, and there is a business interest, it is often the primary subject of dispute. While many spouses feel confident in estimating the value of their homes and personal possessions, few have the experience or knowledge to put a value on a business. Simply looking at the balance sheet and using the net equity or “book value” is rarely accurate. A business valuation expert can help, and the business owner – or spouse - should understand what the expert will do. But business appraisal is an art rather than a science. It involves assumptions and judgments, and the true value of a business is only known when it is sold in an arms-length transaction.

nesses that have been sold. The art lies in determining what other businesses are truly similar, and in adjusting for unique aspects of other sales, such as the inclusion or exclusion of accounts receivable or accounts payable, the existence of seller financing, and obvious synergies between buyer and seller. Although valuation experts can use transaction databases such as Bizcomps and Mergerstat, selecting comparables is still an art, especially when comparing sales of privately held and publicly traded businesses.

…business appraisal is an art rather than a science.

Crunching the Numbers Every startup and small business. There are three basic approaches to valuing a business: the asset approach, the income approach, and the market approach. With the asset approach, the assets and debts of the business are used to determine value. This is not as simple as looking at the balance sheet. If the assets include accounts receivable, they may need to be adjusted for collectability. Where assets are listed at cost, net of depreciation, the current value of the assets may be more or less than as shown on the balance sheet. If the business’ net worth includes loans to or from owners, these may be included, with the corresponding asset or debt accounted for in the rest of the marital estate. The asset approach can be useful when a business will be liquidated. When it is a going concern, its ability to produce income for its owner(s) may reveal a value that is greater or lesser than its assets minus its debts. With the market approach, the business is compared to similar busi12

The income approach is the most widely used in valuing small businesses. Although there are different methods in using this approach, all look at cash flow to determine value based on the return a reasonable investor would require on his investment. While the market approach looks at past transactions, and the asset approach looks at current assets and debts, the income approach looks forward, to what a prudent investor would pay for a business, in exchange for the cash flow the business can be expected to yield in the future.

Judgment Calls Experts frequently apply discounts for lack of control (DLOC) (also called the minority interest discount) and lack of marketability (DLOM) or liquidity. The former recognizes the reality that a minority owner usually cannot control his own rate of return; for example, the majority owners may refuse to distribute profits or pay themselves above-market salaries and benefits. The latter quantifies the

degree to which an investment is less liquid than alternative investments; clearly cash in the bank is more readily available than cash invested in a business. Business interests can have any combination of these attributes, including (1) a minority, marketable interest; (2) a minority, non-marketable interest; (3) a majority, nonmarketable interest; or (4) a majority, marketable interest. The application of discounts is complex; here, a little knowledge is a dangerous thing! A business may have intangible value, or value in addition to assets minus debts. This is referred to as “goodwill,” and can result from the owner’s personal attributes and efforts, from the business itself, or a combination. In Indiana, goodwill that is personal to the owner is excluded from division in a divorce. Goodwill of the business, called “enterprise goodwill,” is divisible. Factors favoring personal goodwill include: the name includes the owner’s name, there are few owners, business is generated by the owner’s personal contacts with customers, or income results from the owner’s personal efforts. Enterprise goodwill can exist where the business location generates income, contracts are with the business rather than the owner, there are multiple owners, and the business has thrived during past ownership changes. A divorce is seldom a pleasant experience but, with good advice, a couple can evaluate a business so each ends up with a fair portion. HCBM

Deborah Farmer Smith is a Certified Family Law Specialist (Family Law Certification Board) with Campbell Kyle Proffitt LLP

October • November 2013 • Hamilton County Business Magazine

Focus: Real Estate/Development

The Focus for Fishers:

By Shari Held

Creating a Distinctive Downtown

hat comes to mind when you think of Fishers?

“The one word we keep coming back to when we’re asked is ‘Americana,’ ” says Tom Dickey, director of community development for the Town of Fishers. “It’s a hard-working community that values traditional American values.” One of those traditional values is family. Fishers has long enjoyed a nationwide reputation for being a family-friendly town with top schools, tons of parks and ample housing that fits the bill for upwardly mobile young families. In 2011 The Learning Channel named Fishers as the No. 1 city for families. It’s also known for being an all-round great place to live. Last year Money Magazine ranked Fishers the 12th top place to live in the U.S.

While those accolades are nothing to sneeze at, the one thing Fishers hasn’t been known for is having a distinctive flavor and personality. Its population has grown 116.3 percent since 2000, and it currently boasts more than 80,000 residents. You might say Fishers was too busy growing to figure out what it wanted to be when it grew up. But now that’s changed. The town, which is on track to become a city, is tackling the building of a downtown presence—with plenty of public support for the project.

The Heart of Downtown Downtown Fishers will be a compact area centered around 116th Street and the railroad tracks, stretching three to four blocks east and west and

October • November 2013 • Hamilton County Business Magazine

one to two blocks north and south. The Nickel Plate District, which encompasses the Municipal Complex and the retail district along 116th Street, will be “the heart of the community.” A 2010 plan, previously reported on by Hamilton County Business Magazine (Dec.09/Jan 10, available at www.hamiltoncountybusiness.com), called for them to be two distinct districts, but the new plan consolidated them. This area is home to the Fishers Train Station, which will be called to duty if a mass transit plan is adopted that calls for using the old Nickel Plate railroad line. It is also the home of the new Nickel Plate Amphitheater, which opened this spring. “In our minds this was the start of our vision for redeveloping downtown,” Dickey says.

Mo re O at an nlin ww d e: w. Park See ha D vi mi ire de lto ct o w nco or T ith un ony To tyb El m usi liot Dick ne t ey ss. com Nickel Plate District

vibrant downtown is part of that strategy.” A key component of the downtown plan is that it will be pedestrian-friendly—a place where people can park their car and just walk. Downtown will also include lots of space for people to hang out, share ideas and have fun. Streetscapes will feature trees, greenery and inviting benches, and the area will be dotted with pocket parks similar to the one next to Handel’s Homemade Ice Cream & Yogurt shop.

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The amphitheater houses the popular Farmer’s Market and is the perfect venue for movies and music. “The amphitheater was an important push to bring people to downtown Fishers and start that sense of place,” says Maura Leon-Barber, communications director for the Town of Fishers. “We wanted to open up this area for residents to walk to, bike to or drive to and enjoy this free amenity. On any given night you can expect to see 4,000 to 5,000 people here enjoying a free concert.”

EMPLOYMENT

RESIDENTIAL

EXISTING BUILDING

CIVIC

PARKING GARAGE

presence. The structure, which broke ground in September, will feature apartments, retail and office space and parking garage. “The importance of this project is that it’s a significant investment in downtown,” Dickey says. “It validates downtown Fishers as a place to do business.” Four other development projects are also in the works for downtown Fishers.

A Fresh Focus Fishers wants to create an environment that is a fun place to live as well as a great place for start-up companies and small businesses to flourish and tap into a solid employee base. The business component is a slight shift in focus from the 2010 plan.

Construction is underway near Town Hall.

While the amphitheater is generating buzz about downtown Fishers, the $35 million Flaherty & Collins mixeduse office building will create a major 14

A pocket park has replaced the blue ranch house at 116th St. and Moore Sts. near the railroad tracks.

“We know the demographics are changing,” Dickey says. “Oftentimes people now choose where they want to live first, and find their employment second. We want to attract that next generation of worker, and a

Public art will also be featured. Fishers is currently working with several organizations to create guidelines for a community art master plan. What you won’t find emphasized in the plan is a predominant architectural style. “No one in Town Hall or anywhere else is thinking that we want to dictate specifically how the buildings are going to look,” Dickey says. “That wouldn’t fit Fishers. That’s not how we’ve grown. A nice mix is what we’re trying to get.”

October • November 2013 • Hamilton County Business Magazine

Building guidelines will impact new construction—in some areas multiplestory buildings are mandated—and the rezoning of areas for mixed-use is underway, but existing buildings are exempt. “They are doing all of this, recognizing the businesses that are already here,” says Dan Canan,

Oftentimes people now choose where they want to live first, and find their employment second. — Tom Dickey Fishers Director for Community Development

president and CEO, Fishers Chamber of Commerce. “The intent is not to displace and move others out; it is to build upon the business environment that is already in the downtown area and improve upon it.” Canan anticipates the new plan will appeal to professionals, small businesses and unique businesses that will “contribute to the flavor of downtown Fishers.” “It’s a great time and an exciting time for the downtown area,” he says.

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Planning for the Long Haul The hub of construction and new development centers around the Nickel Plate District, while the focus for the other three districts—the Northeast Technology District, the Village District and the Prairie Commons District—is on interchanges, intersections and paths. Construction is slated to begin in the latter part of 2014 on a new 106th Street interchange in the Prairie District. A new intersection is planned for the Northeast Technology District that will better connect that area to downtown as well as a path plan to provide pedestrian access to downtown. “It’s not something that happens overnight,” Dickey says. “We are trying to put tools in place through zoning and incentives to allow development to happen on its own.” HCBM October • November 2013 • Hamilton County Business Magazine

Focus: Real Estate/Development

Making Good Housing Affordable By Jeff Curts

espite glowing reviews from national publications as a “Best Place” and routinely high marks in quality of life ratings, including 8th in a listing from the American City Business Journal, not everyone in Hamilton County has affordable and quality housing. That’s the consensus of the 2013 Hamilton County Needs Assessment, a recent study authored by over 30 local partners. The results may be “eyeopening” to some. Among the key findings: Although Hamilton County’s median income is $84,449, well above the state median of $48,393, more than 25% of the population earns less than $50,000 per year, which is 60% of the area median income (AMI) as designated by the Department of Housing and Urban Development.. That statistic demonstrates that while many county residents are well off, about a third of working families are living on less than $50,000 a year. Additionally, half of Hamilton County seniors live at or below that figure. 15% of seniors in Sheridan currently live in poverty, which is classified as making less than $11,000 annually.

HAND rehabbed a historic Noblesville building for its headquarters.

celebrates ten years improving county housing Providing Solutions One organization trying to improve those alarming statistics is HAND (Hamilton County Area Neighborhood Development). Celebrating its tenth anniversary this fall, HAND is a non-profit group of committed volunteers led by Executive Director Nate Lichti and Program Manager Michelle Westermeier. Its charge is to invest in neighborhoods, provide housing solutions and build partnerships, and to improve lives and build a community in Hamilton County. While celebrating the numerous benefits that living in Hamilton County provides residents, HAND also realizes that economic challenges cause many to stretch their dollar when it comes to affordable housing. “Our values are high here, but our costs are also high,” states Lichti. “One of the interesting data points we found in a survey is that an average household spends 59% of their income toward housing and transportation costs. That’s almost 3/5 of someone’s paycheck and doesn’t account for things like food, medicine, and education. That’s going to strain almost anyone’s budget. The people who work in lower-wage service and retail positions are really challenged to maintain a quality of life. As well, a growing segment of the population is entering retirement age and is trying to make ends meet on a fixed income.” The roots of HAND trace back to 2000 when a core group of Hamilton County residents became concerned about the

HAND is seeking funding to rehab this Noblesville building into apartments. Tax credits are available for donors or sponsors.

area’s housing needs while serving as members of a housing task force. This task force ultimately grew into what is now HAND. The agency formally became a 501(c)(3) tax-exempt nonprofit organization in 2003. Members Gail Rothrock, Troy Halsell, Colleen Buesching, Mark Winzenread and Rex Dillinger saw both a need for affordable housing and a way to give back to the community. Lichti is quick to praise their work. “They saw the issue from different perspectives, stepped up and set up the structure well, and took some risks.” Buesching, the current board president, takes great pride in the work. “Good housing starts the groundwork for stability in communities. We are committed to improving everyone’s life, and it kind of snowballs from there. Everyone will benefit from the work we do.” Rothrock helped steer the organization through some rough early patches, but beams like a proud parent at where it stands today. “I’m very proud and excited to see the growth and impact of HAND. It took a lot of committed parties to form a single vision.”

Expanding Programs To date, HAND has developed 67 high-quality senior-housing apart-

October • November 2013 • Hamilton County Business Magazine

will assist the organization’s newest initiative: to expand neighborhood programs and provide critical home repair for eligible senior and lowincome families.

Spicewood Gardens, Sheridan

For more information on the event, or to learn about how you can become involved with HAND, connect with the agency via the web (www.handincorporated.org ) or social media through their Facebook page. HCBM

How does HAND compare to its better known counterpart, Habitat for Humanity?

HAND Executive Director Nate Lichti: “Both of us have a vested interest in housing and developing neighborhoods. We complement one another, but work to achieve our goals with different tools. Habitat=philanthropy/ private partnerships, HAND=marketbased, public funding.”

Pebble Brook, Noblesville

Plum Tree Gardens, Noblesville

ments in Noblesville and Sheridan, and is beginning construction on five units in Cicero. The agency lays the groundwork to engage the community and get people involved, partnering and developing relationships with both public and private sectors, as well as municipalities to mobilize efforts and allocate resources. “We are the owner and developer,” offers Lichti, who mentions that each build takes approximately 15 months from initial inception to final construction.”We’re definitely in it for the long-haul with a 20-year commitment.” As the organization looks forward to the next ten years, raising community awareness and offering outreach programs is a priority. Like other non-profits, funding is an ongoing challenge. “Our projects are capital intensive and we don’t have a lot of capital,” adds Lichti. “Community support is vital.” In conjunction with HAND’s tenth anniversary, the agency is hosting a celebration on October 11 at the Milltop Banquet & Conference Center in Noblesville. Proceeds

(Prescription drug abuse has reached epidemic levels.)

Every 25 minutes someone dies from a prescription drug overdose. More people abuse prescription drugs than cocaine, heroin, hallucinogens, and inhalants combined. One in 20 people have used prescription pain killers for non-medical reasons. Middle-aged adults are the most likely to overdose from prescription painkillers. One in ﬁve Indiana teens have admitted to abusing prescription drugs. The Indiana Prescription Drug Abuse Task Force wants Hoosiers to learn more about the dangers of prescription drug abuse and misuse, how to prevent it and how to talk to others about it at BitterPill.IN.gov. Because this is one bitter pill we don’t have to swallow.

October • November 2013 • Hamilton County Business Magazine

Paid for by the Indiana Attorney General Consumer Protection settlement fund.

Turning Ideas into Reality thrives in Noblesville By Shari Held Photos by Mark Lee

-D printing is one of the hottest buzzwords going these days. Even President Obama’s noticed, dubbing it an emerging technology it in his State of the Union address this year. In all likelihood you’re benefiting from the technology right now. It’s used to create Invisalign braces, customized hearing aids and parts for your kitchen faucets and stereo equipment. And it promises to have an even more significant reach in years to come. 18

Several processes fall under the umbrella term of 3-D printing, sometimes called “rapid prototyping” or “additive manufacturing.” Originally, the process was used to create only prototypes, but today’s stronger materials and improved technology make it possible to produce quality end-products. Whatever you call it, the basic process creates a three-dimensional shape from a computer-generated design. Some technologies use UV light to cure or solidify a liquid material, typically a plastic resin. Stereolithography (SLA), one type of process, uses a laser to draw and harden layers of material in succession until the piece is complete. Another process, Multi-jet Molding (MJM), deposits resin from a print head and flashes each layer with UV light to produce small items with crisp detail. “So many people know the term now, it’s generating a lot of questions for us,” says Todd Reese, owner of Realize, Inc., a Noblesville-based 3-D printing company. “Lately we are doing a lot of educating about it.”

Timing is everything Reese never expected his mechanical engineering degree from Purdue to lead him down the 3-D path. In a classic “right-place, right-time” scenario Reese received his introduction to 3-D printing when he started working at Indianapolis-based Compression Engineering (now defunct) a few months before graduation. He was asked to head the company’s rapid prototyping division and help set up satellite offices nationwide. “I just did what they needed at the time, and that became my niche,” he says. That was back in 1993. Within a few years, Reese didn’t need a crystal ball

…we are always going to be making something tangible from something virtual. No matter what method we would use, we would be realizing it. — Todd Reese on the origin of the firm’s name

to realize Compression was faltering. Then his wife Tonya, who also worked for Compression, fell in the first round of downsizing. “We started talking about going into the business ourselves on the way home from Thanksgiving dinner in 1998,” he says. Tonya’s knowledge of business and accounting complemented Reese’s

October • November 2013 • Hamilton County Business Magazine

engineering degree. By January, they had an angel investor on-board, an SLA machine on order and a 2,400-square-foot space in Fishers. In February, Compression filed for bankruptcy. “There was a two-week lag-time between when they locked their doors and I opened mine,” Reese says. “The timing couldn’t have been better.”

consumer electronics, medical devices, automotive, aerospace, the arts and others. “There’s not many we haven’t served,” Reese says. “But we don’t ebb and flow with any of them.” Today, Realize has 16 employees, 12 machines and is housed in a spacious facility built in 2007. The company’s average annual sales growth is 30 percent, and from 1999 to 2012, sales grew more than tenfold.

Personalities and personal service Their vision even encompassed the company culture. They wanted a fun, creative place to work—not a sterile environment. There’s a guitar or two tucked behind a desk in the office and employees’ website profiles are caricatures. Until recently, when highly specific skills dictated the selection process, the company “hired the person and trained the skill.” The focus was always on customer satisfaction. Strategic planning prepared the way The company opened its doors in 1999 with one machine and two computers. The Reeses were the only employees. Although Reese was a known entity in the industry, the start-up was still tough. Developing strong relationships with banks and dealing with the “stigma” of being a new business were the company’s first big challenges.

“We’re good at what we do,” Reese says. “We have fun at what we do. Those two things combined create this synergy that keeps people coming back.” The level of customer service also differentiates Realize.

Mike Connell, prototype manager for Indianapolis-based Delta Faucet Co., has relied upon Realize for SLA parts for 15 years. “What it really comes down to, to be honest, is their customer service,” he says. “If I send them an order today, normally I’ll have the part in my hands within 24 to 48 hours. And they hand-deliver. Todd does what he says he’s going to do. And that’s important.”

Producing customer solutions Although slow, steady growth is key, Reese has taken a few risks. Realize has a reputation for being the go-to place when other companies have turned down a project or failed. New York sculptor Mara Haseltine’s project was the most challenging. Haseltine called the office after hours one Friday evening desperate to find someone who could give form to her sculpture in time for an art exhibit. “Typically we do engineering models,” Reese says. “This intrigued me because it was something out of the ordinary. It took us a try or two, but everything worked out fine.” Realize also partnered with Zipp Speed Weaponry, an Indianapolisbased designer and manufacturer of high-performance bicycle components, to create aerodynamic bicycle wheel prototypes.

It focused on the future from the get-go, even when selecting the company’s name. Reese didn’t want the name to tie the company to a specific type of technology.

“Our collaboration with them on that project transformed our position within our market,” says Josh Poertner, Zipp’s technical director. “With this technology we could put out more prototypes quicker than anyone else in the industry. It really gave us a leg up in terms of designing for performance.”

“We thought we are always going to be making something tangible from something virtual,” Reese says. “No matter what method we would use, we would be realizing it.”

Poertner, who’s worked with Realize for 10 years, appreciates the company’s thank-you emails, personable employees and suggestions for cutting costs.

The Reeses aimed for slow, managed growth and purposely diversified the company’s customer base, including

“We want the customer experience to be more than a transaction,” Reese says. “Someone once said, in the world of technology, people are the difference. That really rings true.”

October • November 2013 • Hamilton County Business Magazine

“That’s just the kind of company they are,” he says. HCBM 19

Ethics

Bill Wilhelm

Voicing Your Values Plan and practice to keep your job and your principles

Most of us want to do the right thing. Most of us have a moral compass that helps us evaluate difficult circumstances to make morally defensible choices. But choosing the morally correct decision and exercising that choice can be intimidating if there is pressure to take a different course of action – one that we may find morally wrong.

in a manner that neither threatens your job or your adversary. Plan and practice now, before conflicts arise.

Planning First, realize that ethical disagreements are normal in business. Indeed, they are inevitable! There will always be conflicts about certain moral decisions because every human being

This scenario is not uncommon in business organizations, especially for junior personnel and new employees. Most of us have been brought up to respect and defer to authority, to not “rock the boat,” and to be a “team player.” But when you encounter a situation in which you are being asked to take part or look the other way when faced with an unethical course of action, how do you respond? Do you speak up and risk being fired, marginalized, or seen as not being a team player? Do you resign from the company rather than compromise your values? Do you defer to authority (or your peers) and go along with the unethical action and hope for the best? How does a prudent person handle such a situation?

must interpret his or her own wants, needs, values, and judgments not just in their own terms, but also in relation to others. If you keep this in mind, when ethical challenges do occur you will not look at the other party as the “enemy” or as “immoral.” You will be less likely to overreact and more likely to approach the disagreement calmly and competently.

While speaking up boldly or resigning may both be realistic choices, the result is likely to be less than desirable. In the first instance you may indeed be let go or marginalized. In the second, quitting your job is certainly not likely to be a positive outcome. But these are not the only alternatives for a person caught in such an ethical dilemma. With planning and practice you can effectively voice your values

Second, find reasons to justify your ethical position. Identify those directly affected by a decision and what they have at stake, then balance that against your position. For example, if you as a controller are asked to doctor sales numbers, commissions could be at stake for the sales staff. Your justification would be your confidence that you are doing your job correctly, your reputation, and your personal values.

Third, define your sense of purpose. Explicitly identify your goals and values in broad terms, in the larger context of your entire life and career. Is your purpose solely to make money, or do you aspire to be part of something more, like building a company, your community and society? A broad perspective of purpose allows you to dignify your role in an organization

While speaking up or resigning may be realistic choices, the result is likely to be less than desirable. at any level and will help you identify your stake in ethical dilemmas beyond self-serving purposes. Fourth, determine your personality traits, strengths and weaknesses. Would you characterize yourself and your behavior as that of an idealist, a pragmatist, or an opportunist? An idealist is someone who is primarily concerned with moral ideals. A pragmatist is concerned with his/her own material welfare, but also with moral ideals. Pragmatists will do their fair share to create a civil society, but not place themselves at a disadvantage to do so. An opportunist is only concerned with his/her own material welfare. Are you a risk taker or are you risk averse? What is your communication style: do you do well with conflict or are you non-confrontation-

October • November 2013 • Hamilton County Business Magazine

al, and under what circumstances? Do you communicate best in person or in writing? Do you assert yourself through statements or questioning?

Practice By analyzing your strengths and style of expression, you will build your voice based on your current strengths and capabilities, not by trying to correct your weaknesses. For example, if your default position is respect toward authority, you may find that instead of voicing your concerns directly, you would be more comfortable expressing them through a series of questions that would invite the other person to consider your viewpoint seriously and non-defensively.

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When stating your position, frame the choices in ways that align with broad, widely shared company values that are in line with the higher organizational good. For example, the higher purpose for speaking up about sexual harassment rather than handling it personally is that it ensures that those in positions of authority can do something about it. For each conflict scenario, script and practice possible responses. Select the most effective for your repertoire and rehearse them. Having well thought out responses in place helps ensure that you will be less likely to go along with unethical decisions when an incident occurs. Your voice is developed over time with planning and practice. Voicing your values – even clumsily at first – will build your communication muscle. We all can develop and strengthen our abilities to voice our values through experience, reflection, learning, and practice. HCBM

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Dr. William J. Wilhelm teaches business ethics and social responsibility management at the Scott College of Business at Indiana State University. Reach him at wwilhelm@indstate.edu

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October • November 2013 • Hamilton County Business Magazine

Retail Roundabout

A Summary of Recent Retail Activity By Samantha Hyde

Northern Hamilton County

Wilson Farm Market at US 31and 256th Street is building an addition and remodeling its Arcadia store. The General Dollar at 1080 S. Peru Street in Cicero is building an addition. Hunter Insurance Agency merged with Hughes Insurance Group. Victorian House Restaurant in Jolietville is under new management with the arrival of East Coast executive chef Steven Smith (more on page 25). Sheridan’s 61-acre Countryside Industrial Park has been designated “Shovel-Ready Silver” by the state and is ready for economic development (more on page 26).

Carmel

Grill To Go is coming to 10460 N. Michigan Road and First Merchants Bank has built a new branch in Carmel Commons at 10210 N. Michigan Road. Web Connectivity has leased office space in Auburn Woods Park at 9660 Commerce Drive. The Village of WestClay is welcoming a new dental office, Smiles in the Village, at 2169 Glebe Street. Construction is set to begin on The Townhomes at The Village of WestClay at 12836 Bird Cage Walk. A new Stacked Pickle restaurant and bar is coming to 4706 E. 96th Street. Tom Wood Automotive group is expanding the former Palmer Dodge facility and relocating its Volkswagen dealership there in early October. Its Audi dealership will move from the property that it currently shares with Porsche to the vacated VW location. Tom Wood Subaru’s expansion will be complete next year. Carmel-Clay Parks is building a new conference and training facility in Founders Park at 11675 Hazel Dell Parkway. Construction has begun on River Road Shops, a retail center that will include a Payless Liquors 22

store, on the southwest corner of River Road and 146th Street. Harvest Bible Chapel North Indianapolis is building a chapel just south of 146th Street on River Road. The Bridges Retail Center is under development on the south side of 116th Street at Illinois Street and will include a CVS pharmacy. In August Edward Rose moved from its Crawfordsville Road location to the eighth floor of Meridian Mark I at 11611 N. Meridian Street. Environmental management company Terra Limited is opening an office at 11711 N. College Avenue. In August Moorehead Communications opened a corporate office for The Cellular Connection at 525 Congressional Boulevard. REI Real Estate Services LLC and Perennial Investments purchased the office building at 550 Congressional Boulevard with plans to renovate and lease it. In September The Waxing Spot moved from West 86th Street to a larger space at 1400 S. Guilford Avenue. FCCI Insurance recently moved to Hamilton Crossing, at Meridian Street and Carmel Drive, where American Specialty Health will open its new office by March of next year. IU Health Executive Wellness is now at 11590 N. Meridian Street in Meridian Crossing. OrthoIndy Physical Therapy is planning a new facility at 805 W. Carmel Drive. Hamilton National Title LLC has acquired Landmark Title and will centralize operations at its current location, 865 W. Carmel Drive. Investment manager Otto Frenzel has a new office at 12265 Hancock Street. Milestone Talent Group and PC Brands have partnered and opened new corporate headquarters at 75 Executive Drive. Indiana’s first Instant Imprint franchise opened July 1 at

20 Executive Drive in Centerpointe Retail Center. In October Mr. Muffin’s Trains is moving from its current location at 1113 3rd Avenue SW to a larger space across the Monon Trail at 146 W. Carmel Drive. Construction is slated to begin by the end of the year at the former Hobby Lobby building in Merchants’ Square. Flix Brewhouse, a cinema and microbrewery chain, will open its newest theater in the renovated space next fall. Westbridge Investments has opened in City Center as has 14 Districts, which opened a second boutique, 14 Districts Weekend. The owners of Matt the Miller’s Tavern plan to open a second restaurant in City Center, Langton’s Irish Pub, in 2014. Doggy daycare Club Canine is moving into Mohawk Place at 622 S. Range Line Road. The Arts and Design District welcomed another retailer in July when Carmel Couture Boutique moved into Renaissance Gallery’s former location at the corner of Main Street and Range Line Road. Do-tique, Hamilton County’s first “blow and go styling boutique” is opening this fall at 110 W. Main Street. Sonata Café, at 31 E. Main Street, closed in July, but Mexican restaurant Agave Bar and Grill has moved into the space.

Agave Bar and Grill

Plans are moving forward for the construction of Highpointe on Meridian, an apartment and senior living development at the southwest corner of 136th and Illinois streets.

October • November 2013 • Hamilton County Business Magazine

Serving Hamilton County Since 1880

C hurch C hurch H ittle & A ntrim

Mo’s… A Place For Steaks changed its name at both its downtown Indy and Clay Terrace locations to J. Hamman Prime.

Fishers

Recent additions to Fall Creek Harbour, at the intersection of Brooks School and Fall Creek Roads in Geist, include Geist Barber Shop, Abby Adams Boutique and Autism Clinic of Indiana. This fall Carmel’s Reforming Indy Pilates Studio will open its second Hamilton County location there. Dunkin Donuts is coming to 8942 E. 96th Street and Emser Tile is moving to 8700 Roberts Drive, just northwest of 96th Street and Lantern Road. Hoover Custom Homes is moving into an industrial space at 7723 Loma Court. The owners of Consigned by Design in Geist have opened a second shop at 7035 E 96th Street.

ATTORNEYS AT LAW

PRACTICE AREAS

Personal Injury Business Law Estate Planning & Probate Domestic Relations Criminal Defense

continued on pg. 24

October • November 2013 • Hamilton County Business Magazine

Real Estate Law Banking & Finance Law School Law Local Government Law Litigation/Eminent Domain

317.773.2190

Offices in Noblesville, Fishers & Tipton www.cchalaw.com

Retail Roundabout Lawyers Title Co. LLC is opening an office at 9955 Crosspoint Boulevard. In October Gale Force Software is relocating from its current office at 9855 Crosspoint Boulevard, which will become a Mastec North America office, to 11800 Exit Five Parkway. Two Concourse, the second of five planned buildings at the Concourse at Crosspoint office park is under construction. The 5-story, 130,000 SF building at 10194 Crosspoint Boulevard will open mid-2014.

Two Concourse rendering

Radiology of Fishers is bringing its services to the Fishers Medical Arts Building at 10995 Allisonville Road. Hearing aid retailer Zounds of Fishers held its grand opening in June at its new 11852 Allisonville Road location. Construction on the mixed-use development The Depot at Nickel Plate has begun at 116th Street and Municipal Drive.(see page 13). Indiana’s first Roosters Men’s Grooming Center location is opening in Fishers Town Center at 8395 E. 116th Street. Work has begun on new retail development Cumberland Centre VII at 9879 E. 116th Street. Many new restaurants will soon call Fishers home, including New York Pizza Garden at 9522 E. 126th Street. Squealers BBQ & Grill and southern fast food chain Zaxby’s are coming to Fishers Marketplace, at SR 37 and 131st Street. Mexican restaurant Burritos and Beer will open at 14094 Trade Center Drive, just southwest of SR 37 and 141st Street. A new Fishers-based mobile juice and smoothie bar, Twenty Two, began operating around Hamilton and Marion counties in August. Moore Dentistry’s new office at 13580 E. 116th Street will open in October. Hamilton Southeastern Schools will break ground this fall on 24

Continued

the new senior academies projects at both high schools. Construction will be completed in time for the 2015-16 school year. A Subway restaurant is planned at 13844 Olivia Way and a Shell gas station will open in Saxony by next April.

NOBLESVILLE

Tex-Mex chain Chuy’s Restaurant is opening at Hamilton Town Center next year. Autumn Breeze Apartments, just west of Klipsch Music Center, has been purchased by Passco Companies. The Vitamin Shoppe is moving into the former Blockbuster Video space at 17143 Mercantile Boulevard. Terry Lee Crossing, a 53-acre development planned for the southeast corner of SR 37 and SR 32, will include a Hyundai dealership and eight outlots. Downtown favorite Eddie’s Corner Café closed on July 31. Parker Mortgage Group opened a new office at 802 Mulberry Street. Logan Street Sanctuary Artist Gallery & Recital Space at 1274 Logan Street held its first open house in August.

apartment complex.

Westfield

On September 1 the owner of Zionsville’s Le Dolce Vita Patisserie opened Union Baking Company at 100 N. Union Street in downtown Westfield. Hobson Insurance at 104 N. Union Street has been sold and is now Hughes Insurance Group. The Wandering Peacock at 141 S. Union Street has opened up studio space for local artists and is now offering art classes for children. Amiguitos, a bilingual preschool, has opened at 205 Park Street. In July The Painted Cottage opened in the former Martha & Me location at 120 E. Main Street. Tim’s Shooting Academy of Westfield, a new indoor shooting range, is slated to open this fall at 17777 Commerce Drive. Five Star Restoration has opened at 17715 Commerce Drive. Weas Engineering is building a new 35,000 SF facility on Oak Ridge Road south of SR 32. A new Taco Bell is under construction for 965 Tournament Trail, just northwest of US 31 and SR 32. The Westfield-Washington Public Library at 333 W. Hoover Street is undergoing an expansion and renovation slated to be completed around the New Year.

Logan St. Sanctuary

Noblesville Schools opened its new Educational Services Center on July 1 at 18025 River Road. Construction at the high school and freshman campus will continue through the school year as the freshman campus is converted into a middle school. BlueSky Technology Partners has moved to a larger office at 15570 Stoney Creek Way. This fall the former Anytime Fitness at 14765 Hazel Dell Crossing will become the area’s newest Simply Chic resale clothing boutique. Just north of Hazel Dell Crossing Maefield Development will begin construction in the spring on a 37-acre upscale

Westfield-Washington Public Library

Construction is beginning on the Carriage Homes at Oak Trace, a new condominium development at 16353 Trace Boulevard North. The groundbreaking for ABA Autism Center was held August 22 at 16414 Southpark Drive. The RoomPlace has opened a new location in Greyhound Plaza at 14640 N. US 31. St.Vincent Women’s Services opened a new OB/ GYN practice at 218 W. 161st Street, Street. HCBM

October • November 2013 • Hamilton County Business Magazine

Dining Out

Creating Art with Food The Victorian House offers fine dining in Jolietville By Chris Bavender Jersey and New York. He always knew he wanted to work in a creative field and was drawn to cooking for one simple reason : “It’s the only way I can be artistic,” he said. “I can’t draw or paint so this lets me express my artistic side.”

Steven Smith and Jean Kocher

It was a reconnection with a high school classmate that brought Steven Smith to Indiana and to his new restaurant, The Victorian House. “(Jean Kocher and I) went to school in New Jersey together and she got ahold of me on Facebook – one of those ‘Hey, how have you been? Do you remember me’ conversations,” Smith said. “Honestly, we probably said four words to each other in high school but we started chatting through Facebook, then phone calls and one day, about three months later, I thought maybe I should take a ride out here.” That was three years ago. Engaged since 2011, the couple’s focus now is the charming Victorian House. “I was looking around the area – the southwest side, and then Arcadia,” he said. “But nothing seemed to fit. Then, I saw this place. My first thought was that it reminded me of a restaurant I worked at in New York State called Thendara - I instantly felt a connection. I could see the charm and envision what it could become.”

Artistic Expression

Smith has spent the last 30 years as executive chef at restaurants in New

Now, in addition to creating art with food, Smith is drawing on his business sense to make The Victorian House, which opened in April, a dining destination. The Victorian House is roughly 1,800 square feet downstairs, including the kitchen. It can comfortably seat 45 inside, and another 40 on the outdoor patio. Jean may eventually turn the upstairs into a consignment shop.

“The only waiting a customer encounters is because I am ensuring they get the best experience possible, not because we are backed up,” he said. “If someone orders a well done steak I am not putting it in the microwave – I am sorry.” Customer feedback is important to Smith. Specials that sell well will eventually go on the menu. Smith’s goal for The Victorian House is simple – “Make it a place to come to where they (customers) know the food will be exceptional.”

I instantly felt a connection. I could … envision what it could become. — -Chef Steven Smith

The ambience is old world charm. Lace tablecloths drape the tables, while candles cheerily glow in hurricane style holders. Vintage plates grace the walls and more fine china is tastefully displayed in a unique cabinet – all items that belonged to Jean’s grandmother. “I think it’s very charming when you walk in,” he said. “Everyone tells me I should do a theme night - maybe with Victorian costumes.”

The Place to be Seen

The menu offers a nice variety. Lunch offerings range from a classic spinach salad with a hot bacon dressing to a citrus rubbed grilled chicken sandwich. Popular dinner entrees include chicken with artichokes, pork tenderloin, and a bourbon marinated salmon filet. A build your own pizza is available at lunch or dinner, as is a children’s menu. Smith fixes everything to order, including desserts.

October • November 2013 • Hamilton County Business Magazine

“I sat in the parking lot one day and so many cars went by so if a third of them pull into the parking lot, we should be okay,” he added. “I hope that in six months we are busier than ever, that in a year we will be growing 90 percent of our food and in five years we will be known as ‘the place to be seen.’” A place love, and luck, led him to. “I always saw myself as following my heart, and, in the back of my mind, I always wanted to open my own restaurant – and it was time to act on it,” he said. The Victorian House is open Wednesday through Saturday. Lunch hours are 11 a.m. to 2 p.m., with dinner served from 5 to 9 p.m. It is located 4160 State Road 32 West in Jolietville. For more information call 317.804.2081 or visit www.victorianhousedining.com. HCBM 25

The Pitch-In

News from all over the county Hamilton County Leadership Academy announced its 2013/2014 class: Dena Aleksa, Community Health Network; Cindy Benedict, City of Noblesville; Nicole Bickett, Mainstreet; Ryan Clark, City of Westfield; Andrea Davis, Indianapolis Business Journal; Mike Dawson, Cloudapt, LLC; Catherine Dixon, Booth Tarkington Civic Theatre; Tom Dooley, First Merchants Bank; Danyele Easterhaus, Student Impact of Westfield; Tammy Elmore, Meals on Wheels of Hamilton County; Susan Ferguson, Prevail, Inc.; Veronica Ford, Fairbanks Hospital; Rob Garrett, Ameriana Bank; David Haboush, City of Carmel; Patrick Kelley, Insects Limited, Inc.; Courtney Knies, Greenleaf Center for Servant Leadership; Andrew Litke, Messer Construction Co.; Amy Matthews, Church, Church, Hittle & Antrim;

Rita McCloskey Payne, St. Vincent Seton Cove Spirituality Center; Jason Morehouse, Beck’s Superior Hybrids; Mark Morrell, Krieg DeVault; Chris Owens, Indiana Park & Recreation Association; Nancy Ramsey, Falls School of Business, Anderson University; Paul Roberts, Always Best Care; Jason Rowley, RW Armstrong; Cierria Schmalzried, BMO Harris Bank; Lisa Sheets, Carmel Swim Club; Todd Thurston, Hare Chevrolet; Jill Troha, United Way of Central Indiana – Hamilton County; Leslie Webb, Carmel Green Initiative; Jim Wolf, ELFCU Wealth Manager. Terry Anker, President of The Legacy Fund and Chairman of The Anker Consulting Group, will serve as the dean, a volunteer position that directs the curriculum and facilitates the learning sessions.

The 2012/2013 class graduated in May

HCLA Class of 2013 front row - Jenni Hughes, Sarah Reed, Nancy Newport, Dee Pence, Lindsay Labas, Alaina Shonkwiler, John Hughey second row - Amber Willis, Lauren Littlefield, Carl Johnson, Jody Walker, Edra Waterman, Erin Albert, Kim Rauch, Renee Mueller, Chris Woodard third row - Wendy Rayburn, Garry Harling, Rajan Kapur, Scott Smith, Curtis Wiltse, Kathy Molloy, Derek Todd, Cary Chandler, Bryan Miller, Keith Sharples, Curriculum Dean, Mike Engledow and Chris Lewis

Promising Futures, a youth service organization, became a division of Children’s Bureau, Inc. and will maintain offices in Hamilton County. The main terminal building at Indianapolis Executive Airport was rededicated in honor of retiring board President Donald R. Silvey, who has served as a member of the gov26

erning board of the airport since 2004 and as President of the board for the last 7 years. Sheridan’s Countryside Industrial Park was declared Shovel-Ready “Silver.” The 61 acre plot is north of SR47 on the west side of town. The Silver designation means the property meets all the state’s shovel-ready

Countryside Industrial Park

requirements but also has recent documentation, proper zoning and infrastructure built to the property. Gold and Silver designations are featured on the state site selector database. Nickel Plate Arts joins Storytelling Arts of Indiana and IndyFringe to present Jabberwocky Fishers. Four scheduled non-professional storytellers - just regular people from the community - share their experiences in story followed by anyone from the audience who wants to share a 3-4 minute story related to the month’s theme. It’s the third Thursday of each month starting in September at 7pm at the Fishers Library. More at nickelplatearts.org

Carrie Cason

Former Westfield Public Affairs Director Carrie Cason is the new Director of Communications for the Builders Association of Greater Indianapolis (BAGI).

Pepsi is the official beverage at the Grand Park Sports Campus. The multi-year agreement grants Pepsi the exclusive right to sell fountain and packaged products at the eight concession stands within the sports campus. Grand Park is scheduled to open next Spring.

October • November 2013 • Hamilton County Business Magazine

John R. DeLucia

John P. DeLucia joined Citizens State Bank as the company’s Chief Lending Officer.

Paul Calkins, MD, was named Chief Medical Officer of Indiana University Health North Hospital at 116th & Meridian Streets in Carmel. Audrey Williams, RN, is the new Director of Clinical Services for Nightingale Home Healthcare in Carmel. Audrey Williams RN

Katz, Sapper & Miller Added Three New Staff Accountants: Tad Chew to the Real Estate Services Group, Cameron Gentry and Timothy Murphy to the Audit and Assurance Services Department. Guerin High School freshman Casey Lutz published a book dedicated to the children at Alternatives, the emergency shelter for Hamilton County families experiencing domestic violence. “Home” follows Larry the penguin, who had to leave his igloo and travel to a new place to live. Proceeds go to Alternatives. The book is available online at www.lulu.com. Noblesville newspaper veteran Don Jellison is starting a new weekly with his son Jeff called the Noblesville Reporter. HCBM October • November 2013 • Hamilton County Business Magazine

Business News October & November Events

New Members

October Oct. 3: All-County Network Breakfast | Conner Prairie | 7:30 to 9 a.m. Oct. 9: October Luncheon - Mayor’s State of the City Address | Ritz Charles | 12 to 1:30 p.m. [Corporate tables & individual seats available] Oct. 17: Arrows YP After Hours Network | Max & Erma’s | 5 to 7 p.m. Oct. 24: Business After Hours | The KitchenWright | 5 to 6:30 p.m. November Nov. 5: Member Orientation | tba | 8 to 9 a.m. Nov. 7: Network Breakfast [w/Noblesville & Westfield Chambers] | tba | 7:30 to 9 a.m. Nov. 13: November Luncheon | The Bridgewater Club | 12 to 1:30 p.m. Nov. 14: Business After Hours | McNamara Florists | 5 to 7 p.m. Nov. 20: Arrows YP Lunch & Learn | Eddie Merlot’s | 12 to 1:30 p.m. Events are subject to change. Visit carmelchamber.com for updates and to register for events. Chamber members and non-members are welcome at all Carmel Chamber events.

Ribbon Cuttings

Skin Renew 10291 N. Meridian St, #170 

Agave Bar & Grill Associate REALTORS Carmel Professional Firefighters Association IAFF Local 4444 Cox Residential Cynashift LLC DWA Healthcare Communications Group Edward Jones Investments - Tim McAshlan Fancy Fortune Cookies Fitness by Design Freedom 95 Radio - 950AM & 95.9FM Guggenheim Life and Annuity Company Heseman Industrial Sales, Inc. Instant Imprints Integrity Tax Consulting KBIC, LLC Piada Italian Street Food Prevail, Incorporated Rebecca Geyer & Associates, P.C. Skin Renew TurningPoint Dental Implant Center, Dr. Fidel Barbosa, DMD USA InterCargo, LLC Village of WestClay Owners Association, Inc. Vine Healthcare, LLC Wittman 20/20 Family Eye Center ZiaPix Multimedia

 ATI Physical Therapy 14641 US Hwy. 31 N., E17

Business Expo RE/MAX Ability Plus

Thursday, January 16  4:30 to 7:30 p.m. Ritz Charles  12156 N. Meridian St.

200 S. Range Line Rd.  Connect your business with businesses and consumers that need your services and products at the Carmel Chamber’s largest business event of the year!

 Alterna Theraspa

• • •

116 E. Carmel Dr.

•

 Carmel Couture 1 S. Range Line Rd.

134 exhibitors. 850 attendees. Unlimited business building & networking opportunities. All industries represented.

Exhibitor Registration - sign up now!

Space is limited. Chamber members and non-members are invited to participate.

carmelchamber.com  317.846.1049  21 S. Range Line Rd., #300A  Carmel 28

October • November 2013 • Hamilton County Business Magazine

FRESH FACES Operation Job Ready Veterans 2154 Intelliplex Dr. Shelbyville, IN 46176 (317) 398-6046 www.jobreadyvets.org

Bold Creative

8910 Harrison Parkway Fishers, IN 46038 (910) 644-0202 www.thisisbold.com

New Focus HR, LLC PO Box 361207 Indianapolis, IN 46236 (317) 445-4163 www.newfocushr.com

Associated Insurance Services, LLC

7440 N. Shadeland Ave., Suite 211 Indianapolis, IN 46250 (317) 520-9300 Fax: (317) 522-1650 www.aiscoverage.com

Keller Williams Imdy Metro NE

8555 N. River Road, Suite 200 Indianapolis, IN 46240 (317) 564-7100 Fax: (317) 564-7111 www.kellerwilliamsne.yourkwoffice.com

Teverbaugh Dental

10967 Allisonville Road, Suite 200 Fishers, IN 46038 (317) 572-8626 Fax: (317) 284-1276 www.teverbaughdental.com

Sunny Chinese Kitchen

atFishers

Regus

Brooke, Smith, Young & Associates

11092 Chandler Way Fishers, IN 46038 (317) 809-6995 Fax: (317) 770-5286 www.sunnychinesekitchen.com

PO Box 36097 Indianapolis, IN 46236 (317) 402-9802 Fax: (317) 536-3030 www.atfishers.com

10475 Crosspoint Blvd., Suite 250 Indianapolis, IN 46256 (317) 480-0467 Fax: (317) 805-4723 www.regus.com

Citizens State Bank of New Castle 1238 Broad Street New Castle, IN 47362 (765) 529-5450 Fax: (765) 521-6550

510 E. 96th Street, Suite 500 Indianapolis, IN 46240 (317) 848-2117 Fax: (317) 225-5706 www.fa.ml.com/bsa

Centier Bank

11611 Meridian St Suite 175 Carmel, IN 46032 (317) 574-9173 www.centier.com

Wheeler & Associates, PC

8395 Keystone Crossing, Suite 204 Indianapolis, IN 46240 (317) 251-4408 www.wheelercpa.biz

Commuter Connect

ZOUNDS of Fishers 11852 Allisonville Road Fishers, IN 46038 (317) 596-8637

12703 W State Road 32 Parker City, IN 47368 (765) 468-6655 Fax: (765) 468-7639 www.thethompsongroup.net

12664 E. 116th Street Fishers, IN 46037 (317) 537-0200 Fax: (317) 436-8857 www.speckspets.com

Vom Fass Sundaresh Ramanathan 13185 Harrell Parkway Suite 150 Noblesville, IN 46060 (317) 219-3423 www.vomfasshtc.com

Woodhouse Day Spa

11501 Geist Pavilion, Ste. 118 Fishers, IN 46037 (317) 594-9300 www.fishers.woodhousespas.com

320 N Meridian St, Suite 406 Indianapolis, IN 46204 (317) 327-7433 Fax: (317) 638-2825 www.commuterconnect.us

Fall Creek Montessori Academy

Launch Fishers

Honda of Fishers

7 Launch Way Fishers, IN 46038 (317) 537-7939 launchfishers.com/

The Thompson Group

Specks Pet Supplies

Fishers Chamber Commerce Optimizeof Selling Solutions 13568 Grapevine Lane Presents Fishers, IN 46038 (317) 627-7647 www.optimizeselling.com

Fishers Chamber Event | fisherschamber.com

Save the date! OctOber 16, 2013

8888 Fitness Lane Fishers, IN 46037 (317) 436-8606 www.fallcreekmotessori.com 13661 Britton Park Road Fishers, IN 46038 (317) 299-3551 www.hondaoffishers.com

Kim R. Hendee, Insurance Agent PO Box 90322 Indianapolis, IN 46290 (918) 527-0988 Fax: (317) 863-8025

Microsoft Store

Fashion Mall at Keystone 8701 Keystone Crossing Blvd Indianapolis, IN 46240 (317) 708-0250 www.microsoftstore.com

Serious Hair Care

business expO & FOOd FOruM

11809 Allisonville Road Fishers, IN 46038 (317) 842-6025