Montgomery C ity C ounty P ublic L ibrary
2012 Annual Report
uestplex
Coming 2015
A new family enrichment center for Montgomery, Alabama @ One Dexter Plaza Coming 2015
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Montgomery C ity C ounty P ublic L ibrary
From the Desk of the Library Director... Books are just the tip of the iceberg of what the Montgomery City-County Public Library can provide to you. The Library’s collection is filled with not only books but some of the best databases, electronic material and media material that can make your information search easier. The mission and vision of the Public Library is to provide access to information in varying formats and to offer the library as a place of enrichment in the Montgomery community. The Public Library is funded by the City of Montgomery and the Montgomery County Commission through the leadership of Mayor Todd Strange and Chairman Elton Dean. Through the voice of the community, additional funding is provided by the State of Alabama via the Alabama Public Library Service (APLS) and the Institute of Museums and Library Service (IMLS) through the Library Service Technology Act. However, the major funding of the Montgomery City-County Public Library is provided by the City of Montgomery and the Montgomery County Commission. Throughout Montgomery County, our eleven library locations strive to provide the best services possible. Presenting local authors, storytellers, and other members of the community in an environment that is warm in the winter and cool in the summer while keeping you informed of the world around you. The services and collection of the Public Library are free to every citizen of Montgomery County. From the young age of one day old until the end of life, our citizens can possess a library card that gives them the best opportunity to pursue educating the mind at their own speed. The enclosed information is one of the many ways that the library uses to keep you informed of how we use your tax dollars. Please take the time to review the information. I am sure that you will agree that for every tax dollar invested in the library, the return to the community is tripled. Keep an eye on the evolving growth of your Public Library as we work to transform how we deliver service to our community to create more ways to connect with information and create a rich family enrichment center in the Montgomery City-County Public Library. Our Quest is to know all things!
Jaunita Owes Library Director
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From the Desk of the Library Board President… May 2013 Dear Patrons/Supporters: We are proud to present this outstanding annual report for 2012 of the programs and services provided by the Montgomery City-County Public Library. The eleven branches of the public library consistently respond to the needs of our county’s children and adults for access to comprehensive and current information, reference materials, electronic communication, archival resources, children’s literature, stories, and audiovisual data. This annual report presents an outstanding record of the MCCPL’s performance in 2012. It provides readers with a full accounting of the tax dollars expended by the library and a full listing of the programs and services offered by the library system. I strongly urge you to read it in its entirety to gain a deeper appreciation of the community-wide benefits derived from the expenditure of your tax dollars. As outstanding public servants, the library’s administration and staff have labored tirelessly to install and implement additional technology to enhance the library’s capacity to offer a wider and more useful selection of information to the public. In anticipation of the impending relocation of the Morgan (or main) branch of the library, the staff is culling the inventory of dated and unused books to make way for a more digitized system. They are also attending training classes/webinars in preparation for a system-wide transformation. That’s what libraries are for - “to make information accessible to its patrons”. The Board of Trustees is committed to providing the finest, most up-to-date library services throughout the eleven branches for everyone in Montgomery County and beyond. As you probably know from newspaper and other publicity, we are actively planning the Morgan library’s relocation to Questplex at One Dexter Plaza. The state-of-the-art design in our new facility will amaze you and will greatly enhance the library’s capacity to make a wider range of information available to the public. The impact of the technological sophisticated environment will have system wide impact. We hope to achieve full relocation no later than the first quarter of 2015. Thank you for being a library patron and supporter. We look forward to continual service the citizens of the city and county of Montgomery. Please visit a branch soon and let us know how we can improve our service to you. Sincerely,
Thomas McPherson, Jr. President MCCPL Board of Trustees
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Books are just the tip of the iceberg… We Have Books… But We Also Have Much, Much More! During 2012, nearly 1,000,000 times patrons walked through the doors of the eleven library locations of the Montgomery City-County Public Library System. Some came for books, the traditional mission of libraries. Others, however, came for educational programs, to access computers, to conduct genealogy researches, or get homework help. Students from grades kindergarten through 12th grade received homework assistance from live volunteers in reading, math, English, spelling, Social Studies, and online assistance in a variety of subjects. Children listened to stories over the phone via the library’s Dial-a-Story or while in the library for story hour. Newcomers to the area learned more about the community, the city and the county. Avid readers discussed literature with their book clubs. Some used camera-equipped computers to Skype family and friends. Some just stopped and read magazines and newspapers. Still others came to attend meetings and workshops. Were you one of those persons who visited you public library this year? If not, now is a great time to begin to take advantage of your community’s greatest equalizer—the public library!
Todd Strange
Elton Dean
Mayor City of Montgomery
Chairman Montgomery County Commission
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Public Libraries Enrich the Culture of a Community... For whatever reason patrons visit the Montgomery City-County Public Libraries, people of all ages and backgrounds find free access to books and online resources, along with expert guidance from professional librarians. Libraries serve as gathering places for the community, open doors to early and lifelong learning, while supporting entrepreneurship. Here, anyone can stop in, find a new idea, enjoy lighthearted entertainment, travel through history, build a connection with the community, better understand the world around them or search for job opportunities.
Scrapbooking Club at Governor’s Square Library
Young patron browses the shelves of books at Pike Road Library
Small Business Resource Center One of the fastest-growing topics researched in libraries and online is entrepreneurship. The Small Business Resource Center offers users complete small business management resources via a combination of unparalleled periodicals and reference content. From conducting industry research to financial planning, to marketing a product and franchising a business, the Small Business Resource Center provides users with all the information they need to succeed—How to guides, types of business, business topics, legal forms, and over 500 sample business plans. The Small Business Resource Center is comprised of databases selected for searching that offers a combined 1,224,966 articles and are updated on a regular basis. Faster than any book or pamphlet can make it to your mailbox. 6
We Have What People Are Reading! In 2012, Montgomery City-County Public Library System added almost 20,000 new items to its diverse collection. Many of them New York Times Best Sellers in fiction and non-fiction. One copy of all fiction titles is placed in each library location. Montgomery City-County Public Library has the largest collection of books-on-tape , CD and DVD in the River Region. Planning a road trip? Check out an audio book to listen to as you ride the highways.
TumbleBooks are animated, talking picture books which teach young children the joy of reading in a format they’ll love. TumbleBooks are created by taking existing picture books, adding animation, sound, music and narration to produce electronic books which can be read, or they can read to the child. The collection of full length, unabridged, streaming audio books provides enrichment to children with a variety of high interest material. The language learning section includes a growing selection of books in Spanish and French. Tumble Books also feature puzzles, games, and Italian, Chinese, Russian languages. The TumbleBooks collection can be accessed online from any computer in the library, or from school and home computers with Internet connection, through a direct link on Montgomery City-County Public Library’s website.
www.mccpl.lib.al.us
A young patron uses the Early Literacy Station at Pintlala Library
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Information Comes in Many Formats... In additional to books, media and other reference material, Montgomery City-County Public Library offers a number of other programs for the community. The library has a regular blog appearing on the Montgomery Advertiser’s Web site as well as on the library’s website. Reference Notes Newsletter is published each month that features various topics throughout the year. Appearing in the Montgomery Advertiser each Sunday is a list of titles added to the collection during that week. A Newly Released Titles publication is printed each month and for further information on new releases there is Book Page, a selection guide for new books whose editors evaluate and select for review the best books published in a variety of categories. Only highly recommended books are featured. Need Assistance? Our staff is here to help you make the right choice. Be sure to ask for assistance.
Multicultural Databases consist of National Geographic Magazine Archive from 1995 to the Present, Ebsco Host Ethnic Newswatch through AVL (Alabama Virtual Library), Oxford African American Studies and Powerspeak. Once you visit National Geographic, you can Browse Magazines, Explore Topics such as Animals, Environment, History, People & Cultures, Science & Technology, and Travel. When you visit Oxford African American Studies you can go to either African American Studies for Africa and Diaspora Studies and browse by Biographies, Subject Entries, Primary Sources, Images & Multimedia, Maps, or Charts & Tables. Don’t wait until February to catch up on Ethnic news! The New Children’s Page The New Children’s Page contains books, homework help, fun stuff, things to do at the library, videos, and a “for parents section”. When you visit homework help, you can receive assistance in language arts, math, science, social studies, grammar, writing. There are various programs to choose from under each category, for example, under language arts, you can visit links like the guide to writing a basic essay and ‘reading is fundamental’. Also, there are helpful websites for young readers, such as, homeworkalabama.org, and free homework assistance at five library locations. www.mccpl.lib.al.us The New Teen’s Page The new teens’ page contains links like “Things to do at the library”, “Bookshelf”, authors, a media wall, and homework help. Under the authors’ link, you can find biographies about your favorite author, advice, books, videos, and ‘personal stuff’. Also, there are great websites that will help with homework in English, language arts, math, science, social studies, music and art. 8
The Library is Everywhere! The online catalog, iBistro, makes it possible for anyone to access the library catalog from home, the library or anywhere in the nation to see what materials are available, which library location has it, renew material or even place a hold on material. In 2012, the library’s website had over half a million visits. Twenty-four thousand five hundred fifty-nine Alabama Virtual Library remote users accessed AVL 135,194 times. This database provides students, teachers, and citizens of Alabama with online access to essential library and informational resources. It is a group of online databases that have magazine, journal and newspaper articles for research.
Library staff meets new people and explain the services of MCCPL at the Alabama Book Festival Children’s Tent
Winners of the Inaguaral Voices in Black History Speech Competition received awards from Mayor Todd Strange
Teens receive homework assistance at Lowder Library
Councilman Arch Lee chats with Mayor Strange at the Bertha P. Williams Library @ Rosa L. Parks Avenue Branch
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We Help You Find Your Resources... One of the benefits Montgomery City-County Public Library provides is that of trained specialists who are ready to assist the public with research projects. During 2012 our librarians answered nearly 80,000 reference questions and provided assistance to patrons more than 125,000 times. The reference collection provides an opportunity for citizens to research facts and data, compare cost of products for purchase, evaluate stock market investments and assist patrons in formulating a research approach when using the Internet and printed sources. Reference Librarians can assist with whatever your need might be! September is National Library Card Sign Up Month. Get yours now!
Young patron learns about databases at Back to School Boot Camp
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In Numbers 175,812 residents have an MCCPL library card: 2,642 birth to 5 years of age 13,591 6 to 11 years of age 29,969 12 to 18 years of age 132,610 age 19 and up
435,477 items were borrowed: 207,689 books from the adult collection 20,129 books from the young adult collection 136,447 books from the juvenile collection 29,921 adult media items 1,198 young adult media items 4,915 juvenile media items 14,672 outreach/ extension service items 1,049 bookmobile 19,157 downloadable checkouts 1,357,546
library visits, reference questions, electronic usage, programs, etc.
920,121
people visited the libraries of the MCCPL
38,190
people attended 1,929 library-sponsored programs (including storytimes, Summer Library Program events, and informational adult programs)
76,076
reference questions were answered by a team of professional librarians
125,516
reference assistance
179,108
people used the electronic resources available at the library
7,840 10,046 646 27,835
children and adults attended 150 programs during the Summer Library Program books were read by participants in the Summer Library Program certificates were awarded to children who read at least fifteen books during the Summer Library Program is the total number of hours all library locations were open to the public 11
Highlights of 2012 • The library’s new Strategic Plan unveiled in 2007 was updated and remains the focus of all activities of the public library. • MCCPL added 19,486 new library items to its collection in FY 2012, including best sellers, classic literature, books on tape, e-books, music and more. • The Library unveiled a new historic marker. The new marker, donated by Delta Sigma Theta Sorority, honors the life and librarianship of one of it presidents, Bertha Pleasant Williams. The first professional librarian in the state of Alabama and City of Montgomery. • MCCPL entered into partnership with the Children’s Museum of Alabama in 2011 for the purpose of sharing resources and services through the planned Questplex @ One Dexter Plaza. To open late 2014 or early 2015. • The Back to School Boot Camp registered more than 192 school aged young people who were seeking to learn more on how to get the most out of the resources at the public library. Students were taught how to develop power point presentations, how to create a successful research approach to developing research papers and an easier way to take advantage of the many resources available to them in completing homework assignments. Students were given school supplies at the end of the program. • Voices in Black History Speech Competition had its inaugural start with more than 26 contestants. The categories were broken down into 3rd-5th grade, 6th-8th grade, and 10th-12th grades. Each contestant was given a prize for participating and the top winners from the three categories received Kindle e-Readers as grand prizes provided by library employees. • Dads and Daughters Saturday (DADS), the second Saturday of every month, was initiated at the Juliette Hampton Morgan Memorial Library, co-sponsored by Dreamland Barbeque and the City of Montgomery as a request for programming by Ron Simmons of the Montgomery Area of Commerce.
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• Over six hundred school-aged children took advantage of the homework assistance program offered in Rufus A. Lewis Regional Library, Coliseum Branch Library, E L Lowder Regional Library, Governor’s Square Branch Library and Juliette Hampton Morgan Memorial Library each Monday through Thursday of the week during the school year. Alpha Kappa Alpha, Delta Sigma Mary Ann Neely, local historian, joins Richard Williams and Stacia Robinson as Theta and Zeta Phi Beta So- they take a closer look at the new marker rorities provided tutors for the homework assistance program with additional assistance from city employees, and volunteers from Alabama State University. Tutored in all areas of math, English, science, social studies, and reading, students were able to seek additional assistance from experts in the above fields. Students represented grades 3 through 12. • Radio Frequency Identification (RFID) was added to Rufus A. Lewis Regional Library and Pike Road Branch Library. RFID enables patrons to avoid the lines at the circulation desk by checking material out through the self-check computers. RFID also enables the library to track the location of material within the walls of the library while assisting the staff in ensuring that material is shelved where it should be shelved, it also prevents the untimely removable of library material. This project was funded, in part, by a $60,000 grant from Library, Service and Technology Act (LSTA) through the Alabama Public Library Service (APLS) and MCCPL. • Power Speak, a new foreign language database replaced Tell Me More with Spanish, French, German, Italian, Russian, Mandarin, Japanese, Korean, Inglés (ESL), and English as a Second Language (ESL). • The Chapter-A-Day Book Club encourages those who think they don’t have time to read by e-mailing a daily 5-minute excerpt from a pre-selected book. Readers can sign up through the MCCPL web site. It has 1,237 members who accessed it 24,740 times. • Rosa L. Parks Avenue Branch Library was named Bertha Pleasant Williams Library @ Rosa L. Parks Avenue.
Mayor Strange chats with young Williams family member 13
2012 Revenue and Expenditures Total Revenue
$4,825,853
City of Montgomery
2,943,927
Montgomery County
1,360,347
State Aid
224,655
LSTA Grant
60,000
Donations
69,133 40,734
Other Sources Program Services
123,869
Interest Income
3,188
Total Expenditures
$4,768,939
Cultural & Recreation
4,653,341
Capital Outlay
115,598
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Public Libraries Are a Cost-Saving For Every Patron… Access to information is a priority goal of service of your public library. That goal is achieved through the circulation of library material in varying formats and access to electronic information via the web site. In FY2012, your public library’s major funding was provided by the City of Montgomery and the Montgomery County Commission. Additional funding provided by the State of Alabama through the Alabama Public Library Service (APLS) as state aid support. APLS also administers the Library Service & Technology Act (LSTA), a federally funded program of competitive grant awards made annually. Additional program support was provided by the Town of Pike Road for the Pike Road Library, Friends of the Montgomery Library, Pike Road Friends of the Library, Rosa Parks Avenue Friends of the Library, Ramer Friends of the Library, Pintlala Friends of the Library, Pine Level Friends of the Library, The Lowder Foundation in support of the Hampstead Branch Library, Beulah Baptist Church, Mt. Gillard Baptist Church, Friends of Dr. Eddie Johnson, Mrs. Mamie Motley Family, Councilman CC Calhoun, Commissioner Jiles Williams, Representative John Knight, Senator Quinton Ross, Mr. Thomas McPherson, Dr. Katie Bell, Mr. Chester Mallory, Alabama Power Company, Wal-Mart, Dollar General, and citizens who truly believe in access to information for all people.
Circulation
Books: MCCPL circulated 416,320 printed items at a value of $60 per item. That circulation of printed items is valued at $24,979,200 savings to the citizens of Montgomery County if you had to go out and purchase each of those items. Books on Tape: 5,991 books on tape were borrowed during this period. If you, our users, had to pay $9.00 per use, it would cost you $59,610. However, because you are a citizen in Montgomery County, you saved the same amount. CD/DVD/VIDEO/DVS/KITS: 18,850 items were borrowed which fell into the listed categories at a value of $10.00 per use. Those loans equate to $188,500 savings to the citizens of Montgomery County.
Services
Services include the following: Computer use: The library’s computers were utilized by 211,967 citizens at a value of $12.00 per use. The savings to those citizens $2,543,604. Computer Lab Use: The computer lab provided 30,422 Montgomery citizens the opportunity to use a computer to access information at a value of $15.00 per use. The savings to those citizens $456,330. 15
Reference Questions: So many questions are asked by our citizens. Each time a question is asked, the Reference Librarian logs each new question answered. 76,076 questions were asked of your Librarians. If you had to pay for each question answered, we would value our answer at $10.00 per answer. The value of that service would be $760,760 savings to you, our patrons. Reference Assistance: How we assist our patrons in finding answers to their questions does not take as much time as finding the answers ourselves, thus 125,516 times that your Librarian assisted you in finding your own answers saved you $878,612 at a cost of $7.00 per assistance. Computer Classes: We value each time we are given to narrow the digital divide through teaching someone how to use the software provided by the public library. If you, the user, had to pay for the computer classes you would be charged on average $25.00 per class. Your public library presented 77 classes over the twelve months of this analysis. Your savings are valued at $1,925. Dial-a-Story: Reading, Listening and Hearing a story read or told to a child helps to develop the child’s cognitive skills. We encourage all of our young people to call our Dial-A-Story numbers 24-7 and hear a story. 1,270 young people dialed the number at a value of $5.00 per call; that’s a savings of $6,350. Telephone Renewal: In this time of high fuel costs, closed highways, etc. being able to call in and renew a book is essential to friendly library service. 52,862 library users called in to renew their books at a value of $2.00 per call yielding a savings of $105,724. However, if you had to drive down to the library to renew the item, the per gallon cost of gas was a savings of $185,017 at a cost of $3.50 per gallon of gasoline. Programs: 2,067 programs were presented during this period, a value of $50.00 per program. The programs saved you, our users, $103,350. Attendance: If you had to pay a fee to attend those 2,067 programs with an attendance of 63,847 at a value of $11.00 per person, we would have made $702,317. However, we saved you, our users, money by offering free programs which help improve the quality of your life. Web Visits: The second most visible image of the Montgomery CityCounty Public Library is its web page and is seen and used by people all over the world. It provides a glimpse of the value of the public library to the Montgomery Community. 652,554 users visited the library’s web site. The value of those visits is $2.00 per visit. The savings to the citizens of Montgomery County $1,305,108. Patron Assistance: General help was provided to 234,469 users at a value of $2.00 per use. The value of the savings to our users is $468,938.
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Media Viewings: 33,299 viewed items from the Media Department at an average value of $8.00 per viewing. The savings to our viewers $266,392. Interlibrary Loans: The Library borrowed 656 books through interlibrary loan for its users. The value of each individual loan is $30.00, which is a saving value of $19,680. The Library loaned to libraries outside of your library 387 books at a value of $30.00 per loan. The total value of loan was $11,610. The total value of sharing information with other libraries is $31,290. Wireless Services: The library listens to your expressed needs and you have indicated a desire to access the web resources from any place within the library, thus we initiated the installation of wireless services. 23,070 patrons utilized the service over the past year. If those patrons had to pay to use the service, we would value the service at $20.00 per use. However, our citizens saved $461,400 by providing this free service to our community. Database Searches: 131,793 database searches were conducted by patrons at a value of $20 per search. The total savings to our patrons for this service was $2,629,270. Overdrive Downloadables: 19,157 patrons downloaded items from OverDrive, our downloadable library collection at an average value of $15.00 per item, savings to you, our patrons is $287,355. The total Savings Value to our citizens is $36,461,312. Money not spent by our users because you have decided that a public library is the place to borrow material instead of buying it.
Conclusions For every dollar we spent, we returned a value of $9.00. From the $4,274,222 budgeted, the library returned a value of $36,461,312. A savings to the citizens of the City of Montgomery and Montgomery County of $32,187,090 for the period of October 1, 2011 - September 30, 2012. Worth Their Weight is a model utilized by public libraries in the United States to compare actual budget to services offered. It is a discipline which is still in development stages. The values of the services is pulled from documented sources, i.e. the actual average cost of a new book added to the library’s collection. Services, i.e. computer use, computer lab use, etc. is based on national figures provided by SW Ohio CBA in Worth Their Weight. The Americans for Libraries Council’s publication “Worth Their Weight” was funded by the Bill & Melinda Gates Foundation. 17
Hampstead Librarian kisses pig after losing Summer Reading challenge
irector & Library D ard President , s e w O Mrs. on, Bo McPhers Thomas
Richard Williams, Son of Bertha P. Williams
Library employee, Honored by Mayor Strange Mr. & Mrs. Thomas McPherson speak at Bertha P. Williams Library dedication
in Author G ike tP Phillips a rary ib L d a o R
s ange pin Mayor Str rs e n VIBH Win
riting oliday W
William Harris, President, ASU
,H Winners 1st Place n tio Competi
Elton Dean, Chairman Montgomery County Commission 18
FUNDING
Montgomery City-County Public Library Balance Sheet Governmental Funds For the Year Ending September 30, 2012
Assets
Operating Fund
Local Appropriations City-County Fund
State Aid Grant Fund
Cash & temporary Cash investments
199, 497
23,773
171,639
100,499
495,413
Other receivables
843
843
Endowment Total Governmental Fund Funds
Due from other funds
150,000
9,588
8,064
167,652
Total Assets
350,340
33,366
179,703
100,499
663,908
LIABILITIES AND FUND BALANCES
Accounts payable
4,432
18,034
1,373
23,839
Due to other funds
8,099
150,000
9,553
167,652
12,531
168,034
10,926
191,491
Total Liabilities
Fund balances:
Non-spendable
100,499
100,499
168,777
168,777
Restricted Unassigned
337,809
(134,668)
203,141
Total Fund Balances (deficit)
337,809
(134,668)
168,777
100,499
Total Liabilities and Fund Balances
350,340
33,366
179,703
100,499
472,417
Amounts reported for governmental activities in the statement of net assets are different because: Capital assets used in governmental activities are not financial resources and, therefore, are not reported in the funds
$12,564,453
Net assets of governmental activities
$13,036,870
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Montgomery City-County Public Library Statement of Revenue, Expenditures and Changes in Fund Balances Government Funds For the Year Ended September 30, 2012 Operating Funds
Local Appropriations City-County Fund
State Aid Endowment Grant Fund
Total Governmental Funds
Revenue: State Aid Grant LSTA Grant
224,655
224,655
60,000
60,000
Local Appropriations: City
2,943,927
2,943,927
County
1,360,347
1,360,347
Miscellaneous Revenue: Interest Income
2,689
499
Donations
69,133
69,133
Program Services
123,869
123,869
Other Sources
40,734
40,734
Total Revenue
296,425
4,304,274
224,655
Cultural And Recreational
223,318
4,298,115
131,908
Capital Outlay
115,598
Total Expenditures
338,916
4,298,115
131,908
Excess (deficiency) of revenue over (under) expenditures
(42,491)
(6,159)
(92,747)
499
3,188
4,825,853
Expenditures: 4,653,341 115,598 4,768,939
(499)
(56,914)
Other Financial Sources (Uses) Local Appropriations City Capital Projects Fund
(15,000)
(15,000)
Total Other Financing Sources And Uses
(15,000)
(15,000)
Net Change In Fund Balance
(42,491)
(8,841)
92,747
499
41,914
Fund Balances At Beginning Of Year
380,300
(125,827)
76,030
100,000
430,503
Fund Balances (Deficit) At End Of Year
$337,809
$(134,668)
$168,777
$100,499
$472,417
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During October 2012, the public library completed its second patron satisfaction survey through the use of Survey Monkey. During this same period of time, the library conducted its very first survey on computer use in the public library. 1,596 patrons who used the library during the last two weeks in September of 2012 and had an e-mail address on file received the survey; of that number 75 of the addresses were returned as a non-valid address; another 215 patrons chose to complete the survey over the library’s website. Of the total # of surveys sent out, 560 patrons responded. Here are the results.
Montgomery City-County Public Library Patron Satisfaction Survey - October 2012 Q1: When you visit the library, do you find the book you need? Response Percent
Answer Options Always Sometimes
42.6% 53.1% 95.7% answered question skipped question
560 0
Q2: If you do not find the book you need, does the staff offer other choices? Rating Average
Answer Options Always Sometimes
60.6% 25.2% 85.8% answered question skipped question
560 0
Q3: Does the staff offer to find the book at another one of our library branches? Response Answer Options Percent Always 72.2% Sometimes 20.4% 92.6% answered question 506 skipped question 54 Q4: How important is the library to you? Response Percent 68.0% 27.0% 95.0% answered question skipped question
Answer Options Extremely Very
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557 3
Q5: How often do you visit the public library? Response Percent 12.9% 47.8% 27.9% 88.6% answered question skipped question
Answer Options Daily Weekly Monthly
554 6
Q6: When you call one of our library locations, is the staff helpful, friendly and kind? Response Percent 81.7% 14.3% 96.0% answered question skipped question
Answer Options Always Sometimes
560 0
Q7: When you ask for assistance, is the service courteous & professional? Response Answer Options Percent 79.3% Always Sometimes 11.4% 90.7% answered question skipped question
546 14
Q8: How often do you ask the librarian for help with using the collection? Response Answer Options Percent Always 13.0% Seldom 24.2% Sometimes 49.4% 86.6% answered question skipped question
544 16
Q9: Do you have access to a computer at…(check all that apply) Response Answer Options Percent Home 75.9% School 19.4% 39.3% Work 22.8% Other public place answered question skipped question
560 0
Q10: Are the computers helpful in assisting you in completing your research? Response Answer Options Percent Extremely 48.4% Very 18.3% 66.7% answered question skipped question 22
545 15
Q11: How do you use the computers? Response Percent 42.4% 71.3% 35.7% 55.2% 5.0% 17.4% answered question skipped question
Answer Options Word processing Internet access Card catalog Email Web cam Games
560 0
Q12: Do you own an…(check all that apply) Response Percent 26.0% 27.0% 7.4% 31.1% 9.4% 26.0% 20.4% answered question skipped question
Answer Options Ipad Kindle Nook Android phone Blackberry Iphone Other (please specify)
Q13: Do you download information from the library’s website? Response Answer Options Percent 11.3% Always Sometimes 37.4% Never 46.7% Other (please specify) 4.6% answered question skipped question
412 148
560 0
Q14: Do you know about electronic material downloads? Response Percent 59.5% 40.5% answered question skipped question
Answer Options Yes No
536 24
Q15: Do you download books from “Overdrive”? Response Percent 23.9% 76.1% answered question skipped question
Answer Options Yes No
23
539 21
Q16: Is the staff knowledgeable and skillful in showing you how to use the computers, collection, meeting rooms, etc.? Response Answer Options Percent Extremely 49.3% Very 38.5% 87.8% answered question skipped question
436 124
Q17: What level of confidence do you have in the library to deliver the services and information that you require? Response Percent 52.2% 35.3% 87.5% answered question skipped question
Answer Options Complete A lot
541 19
Q18: Overall, how do you rate the quality of services, collection and access to information that the library provides? Response Answer Options Percent Excellent 61.5% Good 29.3% 90.8% answered question skipped question
560 0
Q19: Overall, is our performance... Response Percent 47.2% 32.6% 79.8% answered question skipped question
Answer Options Getting much better? Getting better?
560 0
Q20: Please share your comments or suggestions on how we can improve our services to you, our patrons. answered question skipped question
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252 308
Patrons who used the library’s computers were prompted to complete a survey upon completion of their use of the computer. One hundred fifty-five (155) users responded to the survey. Here are the results of the survey.
Montgomery City-County Public Library Computer Use Survey - October 2012 Q1: How important is the library to you? Response Percent 68.4% 26.5% 94.9% answered question skipped question
Answer Options Extremely Very
153 2
Q2: How often do you visit the public library? Rating Average 45.9% 37.8% 9.2% 92.9% answered question skipped question
Answer Options Daily Weekly Monthly
153 2
Q3: When you ask for assistance, is the service courteous & professional? Response Answer Options Percent 75.3% Always Sometimes 17.5% 92.8% answered question skipped question
152 3
Q4: How often do you ask the librarian for help with the use of the computer? Response Answer Options Percent 15.3% Always 10.2% Never Seldom 21.4% 38.8% Somewhat 14.3% I do not need help in using the computer answered question skipped question
153 2
Q5: Do you have access to a computer at…(check all that apply) Response Answer Options Percent Home 47.0% School 20.0% Work 26.0% Other public place 44.0% answered question skipped question
155 0
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Q6: Are the library computers helpful in assisting you in completing…(Please check all that apply) Response Answer Options Percent 38.0% Staying in touch with friends Checking emails 65.0% 26.0% Enrolling in an online class Looking for a job 58.0% 35.0% Filing government forms Applying for a job 64.0% 25.0% Uploading personal information Comparing the cost of items to purchase 19.0% 45.0% Surfing the Web Researching important information 56.0% 40.0% Keeping up with current events Listening to music 23.0% answered question 155 skipped question 0 Q7: How do you use the computers? (Please check all that apply) Response Answer Options Percent 47.0% Word processing Internet access 85.0% Card catalog 14.0% Email 59.0% Web cam 7.0% Games 23.0% Skyping 4.0% Checking on my grades from college 16.0% 22.0% Taking an online class Social networking 30.0% 28.0% Taking a test 18.0% Contacting City and/or County Government 12.0% Contacting Library staff answered question skipped question
155 0
Q8: Do you own an…(check all that apply) Response Percent 14.1% 8.5% 2.8% 29.6% 8.5% 18.3% 35.2% answered question skipped question
Answer Options Ipad Kindle Nook Android phone Blackberry Iphone Other (please specify)
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Q9: Do you download information from the library’s website? Response Answer Options Percent 13.0% Always Sometimes 33.0% 46.0% answered question skipped question
155 0
Q10: Do you download books from “Overdrive”? Response Percent 13.0% 87.0% answered question skipped question
Answer Options Yes No
155 0
Q11: Is the staff knowledgeable and skillful in showing you how to use the computers? Response Answer Options Percent Extremely 48.0% Very 32.0% Somewhat 16.0% 96.0% answered question skipped question
155 0
Q12: Overall, how do you rate the quality of access to the computers? Response Answer Options Percent Excellent 48.0% Good 34.0% Adequate 14.0% 96.0% answered question skipped question
155 0
Q13: What level of confidence do you have in the library to deliver reliable computer service? Response Answer Options Percent Complete 52.0% A lot 32.0% Some 15.0% 99.0% answered question skipped question
155 0
Q14: Overall, is our performance… Response Percent 51.0% 22.0% 73.0% answered question skipped question
Answer Options Getting much better? Getting better?
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155 0
Choose From Eleven Locations
1 Juliette Hampton Morgan Memorial Library 245 High Street Monday-Thursday, 9 a.m.—9 p.m. Friday & Saturday, 9 a.m.—6 p.m. Sunday, 1 p.m.—6 p.m.
2 Rufus A. Lewis Regional Library 3095 Mobile Highway Monday & Tuesday, 9 a.m.—9 p.m. Wednesday & Thursday, 9 a.m.—7 p.m. Friday & Saturday, 9 a.m.— 6 p.m. Closed Sundays
3
4
5
E L Lowder Regional Library
Coliseum Branch Library
Governor’s Square Branch Library
2590 Bell Road
840 Coliseum Boulevard
2885-B East South Boulevard
Monday & Tuesday, 9 a.m.—7 p.m.
Monday - Thursday, 9 a.m.—7 p.m.
Monday - Thursday, 9 a.m.—7 p.m.
Wednesday & Thursday, 9 a.m.— 9 p.m.
Friday, 9 a.m.— 6 p.m.
Friday, 9 a.m.— 6 p.m.
Friday & Saturday, 9 a.m.— 6 p.m.
Saturday, 9 a.m.—1 p.m.
Saturday, 9 a.m.—1 p.m.
Closed Sundays
Closed Sundays
Closed Sundays
6 Hampstead Branch Library 5251 Hampstead High Street, Suite 107 Monday & Friday, 9 a.m.—6 p.m. Tuesday—Thursday, 10 a.m.—7 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
9 Pike Road Branch Library 9585 Vaughn Road Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
7 Ramer Branch Library 544 State Highway 94 Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
8 Bertha Pleasant Williams Library @ Rosa Parks Avenue 1276 Rosa Parks Avenue Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
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Pine Level Branch Library
Pintlala Branch Library
20 Kohn Drive
255 Federal Road
Monday, Wednesday, Friday,
Monday & Friday, 9 a.m.—6 p.m.
9 a.m.—1 p.m.
Tuesday—Thursday, 10 a.m.— 7 p.m.
Tuesday & Thursday, 2 p.m.—6 p.m.
Saturday, 9 a.m.—1 p.m.
Closed Sundays
Closed Sundays
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Mission and Vision The mission of the Montgomery City-County Public Library System is to make readily available to all residents of Montgomery County access to materials, information, and services to meet their personal, educational, cultural, technological, and occupational needs. The Montgomery City-County Public Library will enhance the quality of life for Montgomery county citizens by serving as central Alabama’s premier repository for a broad-based and comprehensive collection of books and data and its most accessible site for Internet and digital services. The library also aims to respond programmatically to the personal interests, educational imperatives, and research needs of Montgomery County citizens.
BOARD OF TRUSTEES 2011 Mr. Thomas McPherson, President Mr. Jim Earnhardt, Vice President Dr. Eddie R. Johnson, Treasurer Rev. Gary Burton, Secretary Dr. Katie Bell Ms. Lynda Borden Mr. William Fain Ms. Sylvia Harper Ms. Amy Knudsen Mr. Chester Mallory Ms. Mary McLemore Ms. Paulette Moncrief Ms. Leslie Sanders Ms. Janet Waller Mr. Courtney Williams Mr. Frank Wilson Ms. Catherine Wright
ADMINISTRATIVE STAFF Jaunita Owes, Library Director Vivian White, Assistant Library Director Tommy Anderson, Collection Development Librarian Rebie Morris, Administrative Assistant
Administrative Office 334-240-4300 www.mccpl.lib.al.us 30
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The Montgomery City-County Public Library 245 High Street Montgomery, AL 36104
www.mccpl.lib.al.us
Nonprofit Org. U.S. Postage
PAID Montgomery, AL Permit No. 88