Applications 3rd Round
Words from the Chair & MC Dear network, I feel like it was yesterday when I applied and was selected as ECB chair of Slovakia, even if it’s close to 10 months now. That day, I got the opportunity to work with amazing individuals and build a strong team with them. I have never regretted my decision and it brought me a lot of cool memories and a lifetime experience. We were the second ECB in the history of AIESEC Slovakia and the first which operated as a separated body with no MC member directly involved. It’s a pleasure for me to announce that we are again opening ECB applications and looking for our successors. We want to pass our knowledge and experiences to someone, who will bring delivering happiness to our customers to the next level. Who will upscale and improve all our projects from the past and set up fire of innovations in new ones. Welcome in ECB application booklet. I wish you good luck and lot of meaningful conversations before you finally submit it. I appreciate your time and effort and I can ensure you – it will be challenging, but a very enjoyable ride. Jakub, ECB Chair 17.18 Dear applicant, It was a huge pleasure to be able to work with ECB 17.18, who brought education and analysis to the next level in AIESEC in Slovakia. Now, it’s time to set the ECB that will take Slovakia even further! Who will be the brave ones to help MC 18.19 and our LCs on delivering the best peaks ever seen? I wish you good luck and an amazing process! Glauce, MCVP CXO & ECB Responsible 17.18
Why ECB? The Entity Control Board is the last decision making body at national level regards Exchange Policies, National Standards regulation and Customer Experience related cases. The ECB works directly with ICB on AIESEC International level, the Global Financial Board and MC to ensure that the best customer experience is delivered in the entity. Being part of ECB gives you a different perspective on the importance of customer experience, how the information flows within the network and how to make a contribution to the leadership experiences AIESEC in Slovakia delivers.
Basic Requirement ★
Elected ECB Team Members must attend the ECB Summit, to happen in June/2018 (Internationals can attend online)
Job Description ECB Members (General) ●
Connection and education of all stakeholders (OPP, EP, SE, HE);
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Entity education on XPP, Exchange Standards and NPS;
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Participate on National Conferences as facilitator when necessary
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Coaching LCs on Customer Experience Management and Customer Centricity;
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Management of tracking tools;
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Make audits and analysis of LC’s operations related to NPS and Exchange Standards;
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Communication with LCs regards firefighting cases.
* The members JD might suffer alterations according to the team structure chosen by the elected chair
Application Timeline 13.06
Application Open
20.06
21.06
Deadline
Interviews
19.07
01.08
SumCo Delivery
ECB 18.19 Start
Until 01.07
Transition Period & ECB Summit
The structure of ECB team by the ECB Chair, in cooperation with the MCVP CXY&Expansions (ECB Responsible 18.19). The application must be sent in one pdf format to: fernanda.gonzalez@aiesec.sk lea.benkova@aiesec.sk The whole questionnaire must be filled in order to have your application validated. Applications will be accepted until: 20th of June, 23:59 [GMT + 2]. After the deadline, you will receive an e-mail confirming the validation of you application and next steps of the process.
Questionnaire
Full name: Current/ Last AIESEC position: E-mail address: Phone number: When did you join AIESEC?
Picture
What is your level of english? Mark with X the choices that suits you better bellow in the table --â?Ż
ENGLISH LISTENING READING WRITING SPEAKING
BASIC
GOOD
ADVANCED
X
NATIVE
For ECB Member Applicants 1. Why do you apply to ECB? What do you perceive as your unique contribution? 2. How do you see XPP and ExS are respected in the entity? How can we improve it? 3. Please, identify up to 2 key challenges for each CX area and what could be possible solutions to overcome them? 4. Considering current state of AIESEC in Slovakia, what is the education we need to provide to LCs to ensure standards delivery for each and every single customer we have? 5. How can we improve national NPS and what would be action steps for it?
1. TRANSITION HEADLINE Let’s start with the first set of slides
Good Luck!