MCS AeroCarga : Bombardier CRJ Series In-Service Activities Report (ISAR) - April by MCS Holding (Your Cargo Experts Team...)

BO MB A RD IE R CR J SE RI E S I S A R 2 0 1 1 - 09

Introducing MCS AeroCarga Based in Mexico City, meet the company that is turning to the CRJ200 to become a top-flight express cargo operation. story, page 5

New GREO and SRM Task Listings Now in Recently Released Documents starting on page 23

IFLYBOMBARDIER

CRJ Series

In-Service Activities Report In-Service Activities Report Issue 2015-07 Issue 2016-04

ISAR

1|Page

The

From the Editor The In-Service Activities Report (ISAR) is a monthly technical newsletter which provides a forum for sharing in-service experiences. The document includes discrepancies that have been experienced and reported by operators, and action taken on other noteworthy maintenance tips. Additionally, the ISAR provides routine notification of items of interest and significance that have occurred since issuance of the previous edition. It also provides updates regarding customer services and support initiatives within Bombardier. The ISAR is intended to be read by all in the operator’s organization who are concerned with maintenance support and operation of the aircraft. Important Note: Material appearing in this ISAR is to be considered valid as of the date of publication. Operators concerned with the current validity and possible implications of a specific article in the ISAR should contact the Technical Help Desk, toll free in North America at: +1-844-CRC-CRC0 (+1-844-272-2720), or direct at: +1-514-855-8500, or by email: thd.crj@aero.bombardier.com. For additional information on any of the in-service items covered in the ISAR, please contact your local Bombardier Commercial Aircraft Field Service Representative, the Technical Help Desk or the appropriate staff member noted below: Robert Duffield Senior Director, Technical Services 1-416-375-3538

Paul J. Thompson Director, Customer Services, Europe, Africa, Middle East, Russia & CIS 49-151-5822-5408

Ross Hitchins Manager, Customer Services, Americas East 1-416-375-3454

Martin Elliott Senior Director, Regional Support and C Series Service Introduction 1-416-375-3177

Paul Doiron Senior Program Manager, CRJ Series, Customer Services 1-450-476-7804

Subeer Kapoor Manager, Customer Services, Singapore RSO 9122-6124-1801

Rob Burdekin Regional Director, South East Asia & Australasia 27 (0) 71-427-0196

Allison Batt Manager, Material Services Americas 1-416-375-7676

Stephen Kelly Manager, Customer Services, Russia and CIS 7-495-775-1830

Simon Heaton Director, Program Management Office, Customer Services 1-416-373-7915

Patrick Bertrand Manager, Customer Services Australia 61-2-9667-8600

Khalid Khan Manager, Maint. Engineering, Project Mgmt & Governance 1-416-375-3357

David Nicholson Director, Customer Services 1-65-6592-5746

Herman Bijl Manager, In-Service Engineering – Systems 1-450-476-7792

Mohammad Khan Manager, Maintenance Data Analysis & Aircraft Economics 1-416-375-3357

Dario Leone 1-416-373-5295

Chris Burrell Manager, Customer Services, Canada 1-416-373-7954

Vesna Kostadinovic Manager, Regional Alignment & Customer Services, South America 1-416-375-3574

Alex Jaglowitz Director of Material Services 1-416-373-7915

Steve Crofton Manager, Technical Publications 1-450-476-7642

Roman Kuryluk Manager, Entry-Into-Service 1-416-373-5295

Mervyn Lynn Director, Customer Services, Americas 1-416-373-7915

Martin Cudina Manager, In-Service Engineering, Structures Acting 1-450-476-7642

Alex Li Manager, Shanghai Regional Support Office 86-21-5172-8324

Jeffrey MacDavid Director, Technical Publications 1-450-476-7810

Yogesh Garg Manager, Customer Services, India RSO Acting 1-22-6124-1805

Bertram Martin Manager, Customer Services, Tokyo RSO 81-3-5708-7337

Robert Mobilio Director, In-Service Engineering and Technical Support 1-416-373-7937

Paul Hamill Manager, Mobile Repair Team 1-416-375-3620

Peter Osborne Manager, Maintenance Programs & Planning 1-416-375-4007

Firas Saleh Director, Commercial Aircraft Training 1-514-344-7018

Cornel Hehn Manager, Customer Services, Munich RSO 49-89-327-082-100

Jacques Nadeau Supervisor, Customer Liaison Pilots 1-514-855-5001

Director, In-Service Supplier Mgmt., Warranty & Fleet Services

CRJ SERIES ISAR 2016-04 - Page 2

ISAR EST. 1989

Online www.iflybombardier.com

iPad© You.First app

Editor in Chief Adam Amato adam.amato@aero.bombardier.com

416 373-7887

Proprietary Notice This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is Proprietary to Bombardier Inc. and Bombardier Commercial Aircraft. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from Bombardier Inc. Bombardier also does not necessarily endorse any of the advertisements appearing in this newsletter.

New Location of ISARs on iflybombardier.com - enter username and password and click on Login - select aircraft type in "For Aircraft Model" - click on "Resources" - click on “Newsletters” - click on “ISAR” - click on desired ISAR edition (or check Index) - click to open PDF file

How to Locate ISAR Subjects An ISAR Index is included along with all published ISARs on the iflybombardier.com customer portal. The Index is sorted by ATA chapter and contains every article ever published in the ISAR. Any questions can be addressed to the editor.

www.iflybombardier.com Visit our website for eServices, operator service documents, news & events, resources, discussion, forums, and much more.

Daniel Parente Manager, Technical Help Desk 1-450-476-5857 Royston Simon Manager, Johannesburg Regional Support Office 27-(0)11-100-5466 David Young Manager, Fleet Services 1-416-375-3914

CRJ SERIES ISAR 2016-04 - Page 3

Table of Contents

Issue 2016-04

Click the underlined title of any article to be taken there directly.

CRJ Series ISAR

On page 5, get to know CRJ100 express cargo operator MCS AeroCarga.

General and Technical Articles 2325 Clarification of ATC Advisory (A) - EICAS Message With an Aural Chime

All CRJ Series page 7

0003 CRJ Series Generic Repair Engineering Orders (GREOs) and Structural Repair Manual (SRM) Process All CRJ Series page 8

3400 Radio Altimeter Xcvr #2: Tray Connector - Visual Inspection

3400 Dual AHRS Equipped Aircraft - Single or Dual GPS Equipped Aircraft: CSU Strapping Check

4500 MDC Diagnostic Interpretation of BCD FAULT CODE (bits 17-24) for Units as ADF

5235 Center Cargo Door Counterbalance Arm Re-alignment Procedure

CRJ700/900/1000 page 10

CRJ700/900/1000 page 11

CRJ700/900 page 12

CRJ700/900/1000 page 13

0001 MCS AeroCarga Imports the CRJ200 to Export Customer Cargo

0002 Bombardier and Adria Tehnika Extend Authorized Service Facility Agreement for CRJ Series Aircraft

CRJ200 page 6

CRJ700/900/1000 page 9

Technical Publications News

Maintenance Engineering News

Maintenance and Flight Manual Revision Schedules CRJ100/200 – page 15 CRJ700/900/1000 – page 16

Monthly FRACAS Report Snapshots CRJ100/200 – page 19 CRJ700/900 – page 20 CRJ1000 – page 21

0004 Upcoming Digital Data Advisory Conferences – Planned Topics of Discussion All CRJ Series page 18

Recently Released Documents Recently Released Documents CRJ100/200 – page 23 CRJ700/900/1000 – page 24

Upcoming Events 2016 Event and Conference Calendar All Series – page 25

CRJ SERIES ISAR 2016-04 - Page 4

CRJ SERIES ISAR 2016-04 - Page 5

Cover Story – MCS Aerocarga

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0001 Applicability: CRJ200 MCS AeroCarga Imports the CRJ200 to Export Customer Cargo Contributed by: Juan Carlos Cuautli, Maintenance and Engineering Chief, MCS AeroCarga

Based in Mexico City, MCS Holding is a group of Mexican companies directed by a team of leaders with more than 25 years of experience in the aviation and cargo industry. Founded in 2001, the company´s goal was to provide efficient export air transportation in alliance with key airlines represented by MCS. Through the years, as the company’s experience continued to grow, MCS has evolved and developed a richer services portfolio for both freight forwarders and airlines, including:  Starting its own virtual airline, supported on a strategic alliance with Volaris Cargo to move national cargo.  Warehousing services in several cities. A glimpse of an MCS AeroCarga CRJ200’s interior.  Operation for bonded warehouses.  Software development (For cargo airlines, communication with Mexican Customs, etc).  Cargo industry training (IATA Accredited Training School). Ultimately, MCS gave birth to MCS AeroCarga, the airline that has made it a point of pride to serve as the top option when moving express cargo in Mexico. Its value statement is based on passion, reliability, professional excellence, quality services and honesty. To that end, the airline knew that it needed the type of aircraft that could provide these qualities to its customers, and began its search in 2014. Soon, they had made their choice: the CRJ200. Their first aircraft began operations on July 28, 2015, with their second not far behind on November 12, 2015. Earlier this year, the third CRJ200 joined them, beginning to operate on January 27, 2016. With MEX as the hub, MCS AeroCarga is currently operating to Tijuana, Cd. Juarez, Monterrey, Hermosillo, Queretaro, Guadalajara, Merida and Cancun. Some of these airports also function as connecting points, to eliminate the need to head back to MEX. Since the focus of the operation is express cargo, MCS AeroCarga operates as a night service; this helps free up their CRJ200 aircraft for occasional charter work. MCS AeroCarga is now registered in IATA and is a member of the ACH. This now makes the airline a candidate for interline agreements with international airlines, to help them distribute import cargo throughout Mexico. The company’s goal by the end of 2016 is to have five of these aircraft in operation. For more information regarding MCS Aerocarga, you can head to: http://www.mcs-aerocarga.com/ You can also follow MCS Aerocarga on Facebook, and on Twitter @MCScargo

CRJ SERIES ISAR 2016-04 - Page 6

General Articles

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0002 Applicability: All CRJ Series Bombardier and Adria Tehnika Extend Authorized Service Facility Agreement for CRJ Series Aircraft Reference: Bombardier Aerospace Press Release, March 31, 2016

Bombardier Commercial Aircraft announced at the end of March that it has extended its Authorized Service Facility (ASF) agreement with Adria Tehnika of Ljubljana, Slovenia, for an additional five-year term. Under the agreement, Adria Tehnika is designated as an authorized service provider for base and other maintenance on all Bombardier CRJ Series aircraft, including aircraft modifications and upgrades. To date, as an ASF, Adria Tehnika has completed heavy maintenance on over 700 CRJ Series aircraft. “Our team at Adria Tehnika has been offering our customers in the region and as far as India and China on-time, cost-effective CRJ Series aircraft maintenance solutions and expertise for over 14 years,” said Maks Pele, Chief Executive Officer, Adria Tehnika. “Today’s announcement marks the extension of a solid relationship and we are thrilled that Bombardier’s customer services support network continues to include our collaborations, as together we serve our customers’ needs.” “We’re very excited to extend our contract with Adria Tehnika as one of our long-time, trusted CRJ Series aircraft Authorized Service Facilities,” said Todd Young, Vice President and General Manager, Customer Services, Bombardier Commercial Aircraft. “Adria Tehnika has a great reputation for reliably assisting our customers with the upmost professionalism and technical experience and I am confident that this level of service will continue.” The fleet of Bombardier commercial aircraft in Europe and the Commonwealth of Independent States (CIS) is steadily growing with more than 225 Q-Series turboprops, 250 CRJ Series regional jets and 160 CSeries airliners now in service with, or on firm order from approximately 60 customers and operators in the region. Bombardier Commercial Aircraft’s Customer Services network in Europe and the CIS region includes Regional Support Offices in Munich and Moscow, as well as a Parts Services Hub in Frankfurt and a Component Repair and Overhaul (CR&O) facility in Belfast. Adria Tehnika in Ljubljana, Slovenia, along with Flybe (Exeter, UK), Lufthansa Cityline (Berlin, Germany), SAMCO (Maastricht, The Netherlands) and Tulpar (Kazan, Russia) operate Authorized Service Facilities that provide valued support to keep our customers flying competitively.

CRJ SERIES ISAR 2016-04 - Page 7

General Articles

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0003 Applicability: All CRJ Series CRJ Series Generic Repair Engineering Orders (GREO) and Structural Repair Manual (SRM) Process Contributed by: Simon Beauvillier, In-Service Engineering, Structures

You will notice in the â&#x20AC;&#x153;Recently Released Documentsâ&#x20AC;? section of this ISAR that we now have a separate section just for Generic Repair Engineering Orders (GREOs), as well as one for SRM Repair Tasks. The plan is to make this a recurring section in each CRJ Series ISAR going forwards. To better familiarize yourself with the GREO/SRM process, we have also included a couple of illustrations below that we hope can prove helpful.

CRJ SERIES ISAR 2016-04 - Page 8

Technical Articles

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2325 Applicability: CRJ700/900/1000 Clarification of ATC Advisory (A) - EICAS Message With an Aural Chime Contributed by: AndrĂŠ Perreault and Christian Bureau, Customer Response Centre Reference: FCOM Vol. 1, 23-25

Many customer Flight Crews may be aware of an ATC (A) EICAS message with the ATC selection set to Standby, but Maintenance personnel may be less familiar. Recently, we have received queries from Maintenance in regards to an ATC (A) EICAS message with the ATC selection set to Standby. This message is not related to the ATC selection. This EICAS message is related to the Controller/Pilot Data Link Communication (CPDLC) application. The CPDLC application is a system which enables the exchange of text messages between the airplane and an Air Traffic Control (ATC) center, and is available on the Communication Management Unit (CMU). When the system receives a new message, the ATC (A) message and chime is triggered. The ATC (A) EICAS message displays to alert the crew that there is a new message that requires a response. The Flight Crew can access the CPDLC application via the MCDU MENU function key on the FMS CDU, in order to access the ATC message. FCOM Vol.1 23-25 provides a complete description of the system.

CRJ SERIES ISAR 2016-04 - Page 9

Technical Articles

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3400 Applicability: CRJ700/900/1000 Radio Altimeter Xcvr #2: Tray Connector - Visual Inspection Contributed by: Gustavo Alonso, In-Service Engineering, Systems Reference: CRJ700/705/900/1000-SL-34-018, RIL # 4238

The intent of this article is to inform operators of the availability of a recommended procedure to visually check and verify that there is no obstruction of the Radio Altimeter transceiver #2 (Xcvr #2) tray connector, on aircraft equipped with a dual Radio Altimeter system. Due to possible Radio Altimeter Xcvr #2 tray connector obstruction, Reference Instruction Letter (RIL) # 4238 is recommended to be accomplished on aircraft MSNs: 10002 to 10344, 15001 to 15383 and 19001 to 19044 (only if equipped with dual Radio Altimeter system). RIL # 4238 was released and distributed to all operators with Service Letter (SL) CRJ700/705/900/1000-SL-34-018 on January 25, 2016. However, this SL is cancelled at Rev. A with the release of this ISAR article. Nevertheless, RIL # 4238 is still active and accessible through www.iflybombardier.com, under: Resources → Service Documents → Reference Instruction Letters (RIL). As described in the RIL, the Radio Altimeter Xcvr #2 tray connector may have two tabs installed on both sides of the transceiver tray connector. These tabs are recommended to be removed on aircraft equipped with a second Radio Altimeter system to avoid possible loss of contact connection between the transceiver (A43) connector and the aircraft tray connector (A43P1). These tabs are only used when the aircraft is equipped with a single Radio Altimeter system (Rad Alt system #1); consequently, the unused Xcvr #2 tray connector (Rad Alt system #2) is capped. The cap is attached and secured with safety wire to the tabs. The figure below shows the condition of the Radio Altimeter Xcvr #2 tray connector with the two tabs that need to be removed if installed on aircraft equipped with a second Radio Altimeter system. Operators are encouraged to refer to the RIL content for instruction details.

Figure 1 – Radio Altimeter Xcvr #2 tray connector (looking aft)

CRJ SERIES ISAR 2016-04 - Page 10

Technical Articles

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3400 Applicability: CRJ700/900 Dual AHRS Equipped Aircraft - Single or Dual GPS Equipped Aircraft: CSU Strapping Check Contributed by: Gustavo Alonso, In-Service Engineering, Systems Reference: CRJ700/705/900/1000-SL-34-019, RIL # 4239

The intent of this article is to inform operators of the availability of a recommended procedure to check the correct strapping on the Configuration Strapping Unit (CSU) on aircraft equipped with Attitude Heading Reference System (AHRS) model AHC-3000, and on aircraft equipped with a dual or single Global Positioning System (GPS). Due to possible incorrect CSU strapping, Reference Instruction Letter (RIL) # 4239 is recommended to be accomplished on aircraft MSNs: 10269 to 10344 and 15205 to 15323. RIL # 4239 was released and distributed to all operators with Service Letter (SL) CRJ700/705/900/1000-SL-34-019 on January 25, 2016. However, this SL is cancelled at Rev. A with the release of this ISAR article. Nevertheless, RIL # 4239 is still active and is accessible through www.iflybombardier.com under: Resources → Service Documents → Reference Instruction Letters (RIL). The RIL provides instructions to verify the correct CSU strapping in two parts: Part A: Provides instructions to verify the correct CSU strapping on aircraft equipped with AHRS model AHC3000 (option CR34-214). If not strapped correctly, MAG/TRUE mode may be posted on the FMS CDU on AHRS-equipped aircraft. MAG/TRUE mode is only applicable to IRS-equipped aircraft.

Figure 1 (Ref. only) – CSU Word 10, dip switch 15 to UP position (bit to 0)

Part B: FMS gate position may not be enabled on GPS-equipped aircraft. Part B provides instructions to verify the correct CSU strapping that enables the FMS gate position for gate position initialization POS INIT, on aircraft equipped with single or dual GPS.

Figure 2 (Ref only) – CSU Word 10, dip switch 7 to DOWN position (bit to 1)

Operators are encouraged to refer to the RIL content for instructions details.

CRJ SERIES ISAR 2016-04 - Page 11

Technical Articles

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4500 Applicability: CRJ700/900 MDC Diagnostic Interpretation of BCD FAULT CODE (bits 17-24) for Units as ADF Contributed by: André Perreault Reference: Rockwell Collins # 523-0778690 and 523-0778691

It has been brought to our attention recently that during troubleshooting, interpretation of the MDC for the following units - ADF, DME, TDR, VHF and VIR for bits 17 to 24 - can be difficult. In order to assist operators during troubleshooting, this article intends to provide a simplified way to read these MDC bits. The ADF 1 system has been used as our example, but the same methodology can be applied for the DME, TDR, VHF and VIR. We have to record MDC diagnostic word code in hexadecimal. In our first example, the HEX fault code is 002201 (binary code 0000 0000 0010 0010 0000 0001). The BCD FAULT CODE (bits 17-24) is 22 and means “B+ failure.” In our second example, the fault code is 003401 (binary code 0000 0000 0011 0100 0000 0001). The BCD FAULT CODE (bits 17-24) is 34 and means “Dc sin failure.” With this in mind, there is no need to do a binary conversion and LSC (bit 17-20) & MSC (bit 21-24) interpretation.

CRJ SERIES ISAR 2016-04 - Page 12

Technical Articles

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5235 Applicability: CRJ700/900/1000 Center Cargo Door Counterbalance Arm Re-alignment Procedure Contributed by Francois TassĂŠ, Customer Response Centre Reference: Bombardier ADR FTAS-15-27237008

Recently, some operators have noted that the counterbalance mechanism from the forward and aft center cargo doors can become misaligned over time. This condition can result in door operation difficulties and contact between door and aperture. The counterbalance arm mechanismâ&#x20AC;&#x2122;s aligned position can be observed with the door removed by checking to see if the assembly is square with the fuselage (bumpers). Prior to the alignment procedure, the bumpers are not square with the fuselage. Generic RIL # 4098 was created to provide a procedure to align the counterbalance mechanism. For this procedure, the door and the counterbalance mechanism need to be removed from the aircraft.

Correct alignment on aircraft

A misalignment can be confirmed by putting the counterbalance mechanism on a flat surface (i.e. table). Note: With the counterbalance removed from the door and sitting on a level surface, all four corners of both the outer and inner arm do not touch the level surface and are relatively easy to move (and so will not stay in alignment).

CRJ SERIES ISAR 2016-04 - Page 13

Technical Articles

Counterbalance mechanism - outer arm misaligned

Counterbalance mechanism - inner arm misaligned

RIL # 4098 was released to provide a procedure to unscrew the lock screw and loosen the counterbalance mechanism assembly, as well as to realign the mechanism assembly, in order to re-center the Cargo door in the door aperture. To unlock the lock screw, the operator will need to fabricate shop tooling, since the screw does not have a common head size or form. Operators can refer to the pictures above for guidance when fabricating such tooling.

CRJ SERIES ISAR 2016-04 - Page 14

Technical Publications News

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The material in this section originates from the Technical Publications department. General inquiries can be addressed to Ronald Smith, Manager (email: ronald.smith@aero.bombardier.com; telephone: 1-450-476-7642).

MAINTENANCE AND FLIGHT MANUAL REVISION SCHEDULE contributed by: Leila Abouhouraira, Supervisor, Illustrating and Publishing Groups, Technical Publications

Abbreviations AFM APM AIPC AMM CMM DDG ESPM FCOM FIM

Airplane Flight Manual Airport Planning Manual Aircraft Illustrated Parts Catalog Aircraft Maintenance Manual Component Maintenance Manual Dispatch Deviation Guide Electrical/Electronic Components - Standard Practices Manual Flight Crew Operating Manual Fault Isolation Manual

: PLANNED:

ITEM MFEPM MMEL MPD MPM MRM NDT PCL PPBM

SHIPPED:

Illustrated Tools & Equipment Manual Maint. Facilities & Equipment Planning Manual Master Minimum Equipment List Maintenance Planning Document Maintenance Planning Manual Maintenance Requirements Manual Nondestructive Testing Manual Pilot CheckList Power Plant Buildup Manual

Latest aircraft S/N coverage for manual revision is noted.

CURRENT REV.

AIPC

AMM

APM CMM

8 13

ESPM

FIM

ITEM MFEPM MPM CRJ100/200/440 MASTER MPM CRJ100/200/440 - MRLUMP - 001 MPM CRJ100/200/440 - MRLUMP - 002 MRM PART 1* MRM PART 2* MRM PART 3* MTCM CRJ100/200/440 MASTER MTCM CRJ100/200/440 - MRLUMP - 001 MTCM CRJ100/200/440 - MRLUMP - 002 NDT PPBM (Shorts) PPGRM SRM*

22 7 31 31 31 19 10 3 44 44 44 37 41 33 34

SSM

WDM

48 FLIGHT MANUALS

FLIGHT MANUALS DDG-EASA DDG-TC DDG-FAA **Flight Manuals Collection MMEL-TC MMEL-EASA

CURRENT REV. 9 9 10 65 20 20

JAN

Power Plant Ground Run Manual Quick Reference Handbook Refuel Defuel Handbook Structural Deviation Inspection Repair System Description Section Structural Repair Manual System Schematic Manual Weight and Balance Manual Wiring Diagram Manual UPDATED: 2 0 1 6 - 0 4 - 1 5

*Regulatory Authority Approval Required

Applicability: CRJ100/200/440 MAINTENANCE MANUALS

PPGRM QRH RDH SDIR SDS SRM SSM WBM WDM

FEB

MAR R52

APR

2016 MAY JUN

JUL

AUG

SEP

OCT

NOV

DEC

2017 JAN

R53

(8118)

R53

R54

(8118)

R8 R13

R9 R14

R15

R48

R49

(8118)

R51

R52

(8118)

R23 R8 R32 R32 R32

R33 R33 R33

R45 R45 R45

R46 R46 R46 R38

R41

R42 R34

R35 R35

R33 (8118)

R48

R49

(8118)

JAN

FEB

MAR

APR

2016 MAY JUN

JUL

AUG

SEP

OCT

NOV

NO REVISION SCHEDULED NO REVISION SCHEDULED NO REVISION S CHEDULED

R65

R66 NO REVISION SCHEDULED NO REVISION SCHEDULED

**Flight Manuals Collection Rev. 63 Airplane Flight Manual (AFM) Revision 65 Flight Crew Operating Manual Volume 2 (FCOM2) Revision 65 Quick Reference Handbook Volume 1 (QRH1) Revision 63

Flight Crew Operating Manual Volume 1 (FCOM1) Revision 64 Pilot Checklist (PCL) Revision 8 Quick Reference Handbook Volume 2 (QRH2) Revision 65

CRJ SERIES ISAR 2016-04 - Page 15

DEC

2017 JAN

Technical Publications News

Back to Table of Contents *Regulatory Authority Approval Required

Applicability: CRJ700/705/900/1000 MAINTENANCE MANUALS AIPC 700/900

CURRENT REV.

FEB

MAR

AIPC 1000

AMM 700/900/1000

APM 700

JAN

APM 705/900

APM 1000

CMM 200/700/900/1000

ESPM 700/900/1000

FIM 700/900/1000 ITEM 700/900/1000

37 18

2016 JUN

APR R53

MAY R53

(15419)

(10345)

R23 (19051)

JUL

AUG

SEP

OCT

NOV

R54

R55

R24

R25

R51

R52

DEC

2017 JAN

R53

R15

(10345)

R11

R12

(15414)

(19048)

R13

R14

R15

R41

MFEPM 700

MFEPM 705/900

MFEPM 1000

MPD 700/900/1000 MPM LUMP 700/900/1000

18 13

MRM PART 1*

MRM PART 2*

MTCM 700/900/1000

(10345) (15419) (19051)

R42 R38

R43 R39

R40 R19

R12

R13

(10345)

R10

(15414)

(19048)

R18 R13

R19 R14

R20 R16

R15

R49

R50

R51

R17 (10345) (15419) (19049)

NDT 700/900/1000

R18

PPBM 700/900/1000 (Shorts)

PPGRM 700/900/1000

R48

R49

R50

RDH 700/900

R41

R42

R43

RDH 1000

R20

R21

R22

SDS 700/900/1000

R48

R49

SRM 700/900*

SRM 1000*

SSM 700/705/900 SSM 1000

37 17

WDM 700/900

WDM 1000

R26

R50 R32

(19044)

R38 R18 R45 (10345) (15419)

R20 (19051)

R46

R47

R21

R22

CRJ SERIES ISAR 2016-04 - Page 16

R13

Technical Publications News

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Applicability: CRJ700/705/900/1000 (continued) FLIGHT MANUALS DDG - EASA DDG - FAA DDG - TC **Flight Manuals Collection (700) **Flight Manuals Collection (900) **Flight Manuals Collection (1000) MMEL - EASA MMEL - TC

CURRENT REV. 15 13 14 17

JAN

FEB

MAR

APR

MAY

2016 JUN

*Regulatory Authority Approval Required

JUL

AUG

SEP

NOV

DEC

2017 JAN

NO REVISION SCHEDULED NO REVISION SCHEDULED NO REVISION SCHEDULED

R17

R18

R19

R13

R14

R12

R13

20 20

OCT

R15 R14

NO REVISION SCHEDULED NO REVISION SCHEDULED

*Regulatory Authority Approval Required **Flight Manuals (Master) Collection (CRJ700) Rev. 16:

**Flight Manuals (Master) Collection (CRJ900) Rev. 12:

**Flight Manuals (Master) Collection (CRJ1000) Rev. 11:

Airplane Flight Manual (AFM) Rev. 17 Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 14 Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 17 Pilot Checklist (PCL) Rev.14 Quick Reference Handbook Volume 1 (QRH1) Rev. 16 Quick Reference Handbook Volume 2 (QRH2) Rev. 16

Airplane Flight Manual (AFM) Rev. 12 Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 11 Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 12 Pilot Checklist (PCL) Rev. 9 Quick Reference Handbook Volume 1 (QRH1) Rev. 11 Quick Reference Handbook Volume 2 (QRH2) Rev. 12

Airplane Flight Manual (AFM) Rev. 11 Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 8 Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 11 Pilot Checklist (PCL) Rev. 5 Quick Reference Handbook Volume 1 (QRH1) Rev. 11 Quick Reference Handbook Volume 2 (QRH2) Rev. 11

CRJ SERIES ISAR 2016-04 - Page 17

Technical Publications News

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0004 Applicability: All Series Upcoming Digital Data Advisory Conferences – Planned Topics of Discussion Contributed by: Paul McCormack, Senior Business Analyst, Technical Publications Services

In last month’s ISAR, we announced plans for two Digital Data Advisory Conferences, one in Toronto from May 18-19, and a second one in Munich scheduled for June 15-16. In this article, we can share the planned topics of discussion for these events. While similar to previous sessions, we are focusing this year on structured data (both XML and SGML). What are the differences, and what value can you see from using these powerful tools? Come and join the discussion. Topics of discussion for this year’s DDAC are: Overview of Technical Publications Vision  Business overview Digital Data Exchange  Structured Data o General concepts, use and value o Exchange model for S1000D o Exchange model ATA SGML  MRO tool integration o Third party tool integration  Project opportunities

Navigator IETP Vision  Working activities o C Series progress and the impact on Q-Series and CRJ Series publication tools o ATA progress/plan o Development strategy plan o Job Card Generator tool progress Technical Publications Working Group  Face-to-face sessions: Q-Series and CRJ Series breakout sessions Sales and Delivery Support  Bombardier Flight Deck  Transfer service  End User Licensing  Data License Agreement model

Details with respect to hotels and event venues will be forthcoming. Should you be interested in attending one of these two valuable opportunities to network with your peers and meet the development and support team from Bombardier Publications, contact Paul McCormack at: Paul.McCormack@aero.bombardier.com, or Ronald Smith at: Ronald.Smith@aero.bombardier.com for more information. Space is limited, but we can make room at the table for you!

CRJ SERIES ISAR 2016-04 - Page 18

Maintenance Engineering News

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The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and Aircraft Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of Maintenance Programs and Planning (peter.osborne@aero.bombardier.com), or Mohammad (KK) Khan, Manager of Maintenance Data Analysis and Aircraft Economics (mohammad.khan@aero.bombardier.com). The latest Maintenance Engineering initiatives can be viewed through www.iflybombardier.com. Back to Table of Contents

Monthly FRACAS Report Snapshot Applicability: CRJ100/200 Contributed by: Shourav Sarker, Maintenance Engineering Data to: November 2015

TOTAL FLEET

HOURS

29 , 10 8, 2 95

CYCLES

25 , 78 3, 9 54

FLEET DISPATCH (12 Months) AIRCRAFT CHARGEABLE AIRCRAFT CHARGEABLE PLUS NON-CHARGEABLE

TOP AIRCRAFT

HOURS

S/N 7067

47 , 90 1

CYCLES

S/N 7033

43 , 01 9

MEASURE

CRJ100/200

DISPATCH RELIABILITY

98 . 51 %

SCHEDULE COMPLETION RATE

99 . 75 %

DISPATCH RELIABILITY

97 . 26 %

SCHEDULE COMPLETION RATE

99 . 56 %

CRJ SERIES ISAR 2016-04 - Page 19

Maintenance Engineering News

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Monthly FRACAS Report Snapshot Applicability: CRJ700/900 Contributed by: Shourav Sarker, Maintenance Engineering Data to: December 2015

TOTAL FLEET

HOURS

14 , 13 5, 3 12

CYCLES

10 , 38 6, 0 23

FLEET DISPATCH (12 Months) AIRCRAFT CHARGEABLE AIRCRAFT CHARGEABLE PLUS NON-CHARGEABLE

TOP AIRCRAFT

HOURS

S/N 10023

39 , 82 4

CYCLES

S/N 10120

28 , 90 4

MEASURE

CRJ700/900

DISPATCH RELIABILITY

98 . 65 %

SCHEDULE COMPLETION RATE

99 . 76 %

DISPATCH RELIABILITY

97 . 54 %

SCHEDULE COMPLETION RATE

99 . 63 %

CRJ SERIES ISAR 2016-04 - Page 20

Maintenance Engineering News

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Monthly FRACAS Report Snapshot Applicability: CRJ1000 Contributed by: Shourav Sarker, Maintenance Engineering Data to: December 2015

TOTAL FLEET

HOURS

30 0 ,5 2 4

CYCLES

28 7 ,1 8 7

FLEET DISPATCH (12 Months) AIRCRAFT CHARGEABLE AIRCRAFT CHARGEABLE PLUS NON-CHARGEABLE

TOP AIRCRAFT

HOURS

S/N 19002

12 , 77 1

CYCLES

S/N 19002

10 , 92 7

MEASURE

CRJ700/900

DISPATCH RELIABILITY

99 . 47 %

SCHEDULE COMPLETION RATE

99 . 92 %

DISPATCH RELIABILITY

99 . 24 %

SCHEDULE COMPLETION RATE

99 . 87 %

CRJ SERIES ISAR 2016-04 - Page 21

CRJ SERIES ISAR 2016-04 - Page 22

Recently Released Documents

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All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, and Generic In-Service Modsums are available through www.iflybombardier.com. Note: Obsolete (closed) RILs should be removed from operators' manuals.

Applicability: CRJ100/200

UPDATED: 2 0 1 6 - 0 4 - 2 7 SL

Rev

ATA

3161

VSL F0221-27-003 AO M 1548 NE W RI L * 4343 4345 4354 SB

Rev -Rev -Rev --A Rev

ATA 2700 ATA 5131 ATA 0551 5331 5131 ATA

601R-30-034

601R-71-027 ---VSB TL 601R-00-151 IS MODSUM -GENERIC REO 601R-52-11-2298

Y --73 Rev -Rev -Rev B

71 ---ATA 00 ATA -ATA 5211

601R-53-61-5665

5361

31-017

SUBJECT ***cancelled*** Electronic Flight Display (EFD-4076) Serial Number verification and incorporation of Rockwell Collins Service Bulletin EFD-4076/MFD-871()-34-H ***cancelled*** SUBJECT FE340000001 ECU Box replacement program SUBJECT Alternate to Mastinox 6856K This is a listing of all RILs issued since the issuance of the previous ISAR Clarification of the use of 25FC Fly-on period following the identification of a High Load Landing Event Chem-mill thickness for Skin Panel FS409.00 to FS409+128 Misconstrued Alternate corrosion inhibiting jointing compound to Mastinox 6856K SUBJECT Ice and Rain Protection - Wing Anti-Icing System - Installation of Supplemental Low Temperature Ground - Wing AntiIcing (LTGWAIS) for Take-Off Safety Enhancement (TOSE) Powerplant - General - Engine Intermix and Full Conversion from −3A1 to −3B1 Engines or from −3B1 to −3A1 Engines All_100_200_Service_Bulletin_Issued_Searcheable_Excel_File_Mar31. 2016 CRJ100/200 SB Monthly Report Mar 2016 SB Commercial Summaries for CRJ100/200/440 SUBJECT with Intertechnique Zodiac SB-L92C13-28-02_Rev00 and L92B19-28-01_Rev00 SUBJECT None this month SUBJECT Temporary Disposition And Temporary Repair For Phase Iv Passenger Door Fwd And/Or Aft Side Panel(S) Between Datum 6a & Datum 8 Temporary Repairs (I & Ii) To Frame FS718.00 Flange Between STR.16 & STR.17, LHS and / or RHS

CRJ SERIES ISAR 2016-04 - Page 23

Recently Released Documents

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Applicability: CRJ700/900/1000

UPDATED: 2 0 1 6 - 0 4 - 2 7 SL

Rev

ATA

3161

VSL F0221-27-003 AO M 901 926 927 928 929

Rev -Rev A -----

ATA 3131 ATA 2432 5100 5360 5131 2735

NE W RI L * 2666 4327 4332

Rev A B --

ATA 2540 5321 5382

4343 4354 SB --670BA-27-072

-A Rev -88

0551 5131 ATA --27

670BA-31-006

670BA-32-027

670BA-56-003

VSB TL 670BA-00-247 I S M O DS U M -GENERIC REO 670-52-11-0841

Rev -Rev -Rev

ATA 00 ATA -ATA

5211

670-52-45-0072 670-53-62-0155

5245

5362

5451

Rev

ATA

SUBJECT ***cancelled*** Electronic Flight Display (EFD-4076) Serial Number verification and incorporation of Rockwell Collins Service Bulletin EFD-4076/MFD-871()-34-H ***cancelled*** SUBJECT FE340000001 ECU Box replacement program SUBJECT New SSPC P/N: P800-A154-E001, Purchase Incentive Offer Flammability Issue – Installation of New Vapor Barrier CF-2016-10 - Missing or Loose Fasteners in Upper and Lower Pylon Skins FS1088 – FS 1098 Alternate to Mastinox 6856K FAA Airworthiness Directive 2016-08-05 - “Stall Protection System – Replacement of Incorrectly Calibrated Angle-ofAttack (AOA) Transducers” This is a listing of all RILs issued since the issuance of the previous ISAR Removal / installation of the Lavatory Nontextile−Floor Covering Removal installation of the service door surround fittings Removal installation of the plug screws installed at the location of the CRJ 700 lower aft-fairing on the common aft fuselage on the CRJ 900 and CRJ 1000 between FS 977 and FS 1015 Clarification of the use of 25FC Fly-on period following the identification of a High Load Landing Event Alternate corrosion inhibiting jointing compound to Mastinox 6856K SUBJECT All_CRJ 700_900_1000 Service_Bulletin_Issued - Searcheable_Exel_File Mar31. 2016 SB Commercial Summaries for CRJ700/705/900/1000 with Sagem SB 8489-27-009 for CRJ 1000, 700, 705/900, 900, Flight Controls - Horizontal Stabilizer Trim Actuating System - Replacement of the Rubber-Bull-Gear Wheel out of Specification Indicating and Recording Systems - Crew Force Measuring System (CFMS) - Installation of P/N BA670 - 70285 - 7 CFMS Electronic Control Unit (ECU) Landing Gear - Proximity Sensor Assemblies - Change the Routing and the Proximity - Sensor Harness Assemblies on the Nose Landing Gear (NLG) Windows - Flight Compartment - Inspection for Liquid Ingress and Application of Sealant Between the Windshields and the Side Windows SUBJECT with Goodrich SB-53340-32-57 Rev3 and Ratier Figeac FE340-27-04 SUBJECT None this month SUBJECT Temporary Disposition And Temporary Repair For Phase Iv Passenger Door Fwd and/Or Aft Side Panel(S) Between Datum 6a & Datum 8 Temporary And Permanent Dispositions To Forward Water-Waste Service Door (Panel 142BR) Broken Hinge Temporary Disposition For Damaged Aft Baggage Bay Door Step Plate Stopper Assy Retaining Spring (FWD AND/OR AFT) Repair For Missing Or Loose / Protruding Fasteners In Upper And Lower Pylon Skins FS 1088 - FS 1098, PBL 69.3 L & RHS SUBJECT

5211

Scratch/Chafe Damage to the passenger door forward upper corner - Repair

5341

Wear Damage to LH/RH Overwing Emergency Exit Door Stop Pads - Repair

5361

Surround Structure, Aft Baggage Bay Door - Repairs

5742

Damaged Seal on LH/RH Wing fixed Leading Edge Access Panels - Temporary Disposition

31-014

670-54-51-0034 SRM TASK 52-11-01-201-006-A01

CRJ700/900:TR #52 -0011 CRJ1000:TR#52-0010

53-41-23-201-001-A01

CRJ700/900:TR #53 -0067 CRJ1000:TR#52-0054

53-61-23-201-001-A01

CRJ700/900:TR #53 -0066 CRJ1000:TR#53-0053

57-42-32-201-001-A01

CRJ700/900:TR #57-0029 CRJ1000:TR#57-0019

CRJ SERIES ISAR 2016-04 - Page 24

2016 Event & Conference Calendar UPDATED: 2 0 1 5 - 0 2 - 0 3

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Applicability: All Series

DATE

EFFECTIVITY

MEETING / EVENT

LOCATION

JAN 19 - 20 FEB 22 - 26 MAR 2 - 3 APR 4 APR 4 APR 25 – 28 MAY 18 MAY 18 – 19 JUN 15 – 16 JUL 6 – 7 SEP 6 – 9 SEP 6 – 9 SEP 13 – 14 SEP 21 – 22 SEP 27 – 28 SEP 29 – 30 OCT 3 OCT 4 – 6 OCT 4 – 6 OCT 11 - 13 OCT 18 – 20 OCT 18 – 20 NOV 3 - 4 NOV 7 – 8 NOV 15 – 16 NOV 29 - 30 DEC 13 - 15

C Series C Series Q-Series C Series C Series All Series C Series CRJ & Q-Series CRJ & Q-Series CRJ & Q-Series C Series Q-Series CRJ Series All Series CRJ Series Q-Series Q400 CRJ Series Q400 C Series CRJ Series Q-Series CRJ & C Series All Series Q-Series CRJ Series CRJ Series

C Series Industry Steering Committee # 14 C Series Multi-Function Working Group – CS100 # 4 Oceania Regional Review C Series Industry Steering Committee # 15 C Series Maintenance Review Board # 2 All Operators Conference & Trade Show C Series Maintenance Review Board # 3 Digital Data Advisory Conference Digital Data Advisory Conference Africa & Middle East Regional Review C Series Multi-Function Working Group – CS100 # 5 Q-Series Multi-Function Working Group # 15 CRJ Aircraft Economics Working Group Russia & CIS Regional Review CRJ Structures Working Group Q-Series Structures Steering Committee Q400 Aircraft Economics Working Group CRJ Flight Operations Steering Committee Q400 Technical Steering Committee C Series Industry Steering Committee # 16 CRJ Technical Steering Committee Q-Series Flight Operations Steering Committee Asia/Pacific Regional Review - China Asia/Pacific Regional Review - Japan Q-Series Industry Steering Committee # 15 CRJ Industry Steering Committee # 38 CRJ Multi-Function Working Group # 17

Montreal Montreal Sydney, Australia Montreal Montreal Dallas, USA Montreal Toronto Munich, Germany Johannesburg, SA Montreal Toronto Montreal Moscow, Russia Montreal Toronto Toronto Montreal Toronto Montreal Montreal Toronto Chongqing, China Osaka, Japan Toronto Montreal Montreal

CRJ SERIES ISAR 2016-04 - Page 25

Flight Deck and Technical Contact Guide

Flight Deck A Technical Newsletter for the Pilot Community

The Technical Contact Guide Your Source for Operator Contacts and Bombardier Personnel Information

The Technical Contact Guide (TCG) presents operators with a concise list of individuals at Bombardier Aerospace responsible for providing front-line service in a variety of disciplines. The TCG also presents a list of key technical, operations, and some top administrative personnel for each operator. The TCG is reissued at least twice a year in electronic format only. It is available at www.iflybombardier.com. To find it on the website, click on â&#x20AC;&#x153;Resources,â&#x20AC;? then click on Technical Contact Guide. Flight Deck is a Technical Newsletter that belongs to the ISAR family. It is intended for members of our Customer Pilot community, and is published on a semi-annual basis. It is a place for pilots to share stories and discrepancies that have been experienced, contains the latest updates from the most recent Flight Operations Steering Committee (FOSC), and much more. To access past issues of Flight Deck, please log in to www.iflybombardier.com and look under Resources > Newsletters.

The accuracy and completeness of the TCG depends on the timely revision of operator/Bombardier personnel information regarding operator personnel, aircraft types in service, and more. We count on our Customer Services Account Managers, Field Service Representatives, and the operators to provide updates as they happen. NEW: TCG2015A was issued in September 2015.

If you cannot access the latest issues of Flight Deck or would like to be added to the distribution list, please contact Adam Amato at: adam.amato@aero.bombardier.com.

CRJ SERIES ISAR 2016-04 - Page 26

Bombardier Service Centers WEâ&#x20AC;&#x2122;RE HERE FOR YOU. Award-winning facilities, comprehensive backshops, and the expertise you need.

To get your aircraft the service it deserves, contact our Bombardier Service Center teams at: Phone: +1-520-991-6155 Email: don.nolan@aero.bombardier.com CRJ SERIES ISAR 2016-04 - Page 27

For more information on our Service Centres and backshop capabilities, open ISAR 2015-05 and view its cover story.

Mobile Repair Team

Mobile Repair Team WHEN YOU NEED TO GET BACK IN THE AIR, WE’LL BE THERE

Our total project management approach provides you with: • Structural repair • Aircraft recovery • Repair estimates • Daily schedule reporting and project duration forecasting

Contact the Mobile Repair Team 24/7/365 at the following numbers: Toll Free North America: +1-844-CRC-CRC0 (+1-844-272-2720) Direct: +1-514-855-8500 CRJ SERIES ISAR 2016-04 - Page 28 Email: thd.crj@aero.bombardier.com