-tra
February 2013
Connecting Employees Within The Retail Division Camp Lejeune MCAS New River Camp Johnson Courthouse Bay Camp Geiger Tarawa Terrace Midway Park Stone Bay
SMILING:
Making A Difference With A Simple Gesture What is a smile? Technically, it is the flexing of the muscles at both ends of the mouth in an upward motion. Most of us can achieve a smile without much energy and little effort is needed to form a smile. A more important question would be, “What does a smile mean?” In some cultures it can be mistaken for a sign of dishonesty, confusion, and yes even anger. In North America a smile is a gesture of kindness. It is another way to put emphasis on a greeting or a thank you, or simply to show you are pleased. Not to be confused with the ever popular smirk, a smile to most is comforting and a gesture that can change a person’s day. Many of us smile without thinking of the act itself or of the impact the smile we give affects the recipient of the smile. Could our smiles have a direct effect on our patrons? They are definitely affected by other effortless actions such as frowning, looking tired, or projecting a discontent look. Our customers will be quick to portrait our demeanor that we have shown them as rude, unprofessional, and sometimes offensive. A smile can change that. Often we forget that we are the first social contact of the day for our customers and we often the last impression given before they leave through the base gates. We have the opportunity to directly impact someone’s day and either create a good lasting impression or a bad lasting impression. So the next time you say, “Good morning!” or “Thank you!”, add a smile to it. It will put emphasis on your greeting or salutation, giving the customers more to look forward to the next time. A smile goes a long way and can give a lasting impression. The line may be long but the smile was worth it and the smile will last all day. So smile, it will be the least exhausting task you will do all day!
In This Issue:
Main Store Our employees, the job they do, and our success. Safety Training Back In The Saddle mandatory safety training. Where can you get yours? Building Projects Stores that are being renovated and new stores that are being built. Sales & Events What to look for in the coming month. Employee Highlight Shonie Meadows’story of success and how she is still growing. MTFE We have the first Mobile Tactical Field Exchange. Get a sneak peek.