SEMI-CON AEC ASSEMBLY DIGI GREEN > YELLOW
MAKERS & DRIVERS OF BUSINESS & COMMERCE
INVEST SELANGOR
PRECISION. LEADING EDGE. CREATIVITY & FLEXIBILITY.
ISSUE: 3RD EDITION 2015
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LET’S FUEL THEIR IMAGINATION TO THINK OF MORE INNOVATIVE ENERGY SOLUTIONS. How do we meet the growing energy needs of the modern world? Not just for today, but long into the future? It’s a complex question to which there is no simple answer. Whatever happens collaboration is essential. And a better mix of different, sustainable energies. At Shell we’ve been working with schools and universities around the world for more than 25 years on the Shell Eco-marathon – an innovative competition that challenges students to design, build and drive some of the most economical vehicles possible. The current record holder is capable of travelling 3771 km on the equivalent of one litre of fuel. It’s an incredible figure. But one we hope to beat this year. And is an example of how we’re working together to help develop a mix of energies that can power and sustain all our lives long into the future. Let’s broaden the world’s energy mix.. www.shell.com/letsgo
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CONTENTS MEMBERS
DIALOGUE
MDBC EVENTS / 11
BUSINESS TRAVEL / 29
AGM/Talk by Invest Selangor Visit to DiGi M4M: Efficient Business Travel InterChamber at The Tavern Cyberjaya briefing MDBC Penang Property Market
COMMUNITY MDBC PENANG / 14
MEMBERS NEWS / 15
STUDENT INTERNSHIP PROGRAM / 23
MY SERVICES / 35
EMBASSY NEWS / 25
NEW MEMBERS / 36
MY IN NL / 26
SOCIAL / 38
CONFERENCES & EXHIBITIONS / 31
AGM The Tavern
BIG STORY AN INSIDE LOOK / 20
/13 /25
/26
GREEN BOARD / 33
THE BIGGEST THING WE MOVE IS TIME
We all come from the world of ‘big’. A world of big projects and big machines. A world in which it is Mammoet’s role to move objects - no matter their size - for customers in a range of heavy industries. We provide solutions for lifting, transporting, installing and decommissioning large and heavy structures. We could talk for hours about the equipment we use, and about how sophisticated and powerful it is. But all that power means nothing without a plan. In fact, we believe our business isn’t about size. It’s about: time. Uptime. Turnaround time. Time to market. To our customers, time is the currency that matters most. That’s why we strive to bring their deadlines forward. It’s an integrated, daily effort shared by everyone at Mammoet. Having faced almost every conceivable challenge in over two hundred years, we have developed a way of working based on three pillars: innovative engineering, careful planning and above all else, safe delivery. Sometimes, by deploying our expertise in the design stage, we can even help our clients to optimize their project as a whole. That’s how we move time for our customers. So time isn’t set in concrete. Or forged in steel. It’s not even all that heavy. And yet, it’s the biggest thing we can move for you. For more information, please call Gilbert Tan Commercial Director APAC at +65 9455 6839. Or send an e mail to: Gilbert.Tan@Mammoet.com. Discover more on www.mammoet.com
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frames-group.com At Frames we provide the vital link between well and pipeline. Together we design, deliver and construct separation, treatment and control & monitoring systems as well as total plant solutions and modules for the international oil and gas market. To find out more, visit frames-group.com.
“Building partnerships in Asia to find the best oil & gas solutions.� Suerd Polderdijk, General Manager Frames Asia Pacific, with Frames since 2011
Frames Asia Pacific Sdn. Bhd. Unit A-36-3, Menara UOA Bangsar 5 Jalan Bangsar Utama 1 59000, Kuala Lumpur, Malaysia +60 3 22840822
ALREADY LOOKING AHEAD TO 2016 - EXCELLENT TIME TO BE WITH THE MDBC! Dear MDBC Members and Friends, At the time of publication of this edition of MDBConnects, we will have been making the first announcements on the MDBC Member Satisfaction Survey and the MDBC Business Directory 2016 - 17. In these announcements, we have also highlighted that MDBC will celebrate its 20th Anniversary in 2016!
description, logo, contact details and the representative’s picture. Potential members are therefore encouraged to join us now so you can be assured that your company is included in this Directory! Looking ahead to MDBC’s 20th Anniversary in 2016, we hope that many of you remember this graph we put on display at our 15th Anniversary celebrations in 2011:
Members have been requested to participate in the survey and provide us with valuable insights on how members currently see the MDBC, as well as which MDBC business services would be most beneficial. Your input, as a member, will help us to shape the strategy, services and activities of the MDBC for the next 3 – 5 years. On the Malaysian Dutch Business Directory, we are updating this bi-annual publication to the 2016 - 17 edition. This comprehensive Directory will once again provide valuable exposure to all our members and to the Council. All membercompanies will receive a complimentary one page corporate write-up with company
Internship Program and the MDBC Penang Chapter, and the organisation of the MDBC Sustainability Awards. We are considered one of the most active Business organisations in Malaysia and have wide exposure via this MDBConnects quarterly magazine, our Business Directory and all online and social media platforms. This growing, active and professional Business Council is looking ahead to 2016 together with our members! Marco Winter, Executive Director
For more than a decade, MDBC has shown consistent growth in all areas: membership, events and special activities, and services. Examples include a fivefold growth in memberships since 2003, the set-up of the MDBC Student
MDBC BOARD OF DIRECTORS Mr. Zainul Rahim Mohd Zain, Chairman Hibiscus Petroleum Berhad
Datin Sandra van Hellemond QPA Sdn Bhd
MDBC Executive Director: Mr. Marco Winter
Mr. Jacques Hartman, Vice Chairman CEVA Logistics
Ms. Barbara Voskamp Ernst & Young Solutions LLP
MDBC Patrons:
Mr. Michael Brouwer, Treasurer Silverstreet Malaysia Sdn Bhd
Mr. Wouter van der Weijden &samhoud
Ms. Maayke Mannaert Netherlands Embassy
Mr. Philip Kunjappy Sime Darby Berhad
Mr. Remco Koster Woodwing Asia Pacific Sdn Bhd
Mr. Suerd Polderdijk Frames Asia Pacific Sdn Bhd
Datuk Merlyn Kasimir Former CEO of Matrade
Honorary Member of the Board:
Mr. Jack Ang Markant (M) Sdn Bhd
H.E. Mr. Harry Molenaar Netherlands Ambassador
Y.B. Dato’ Sri Mustapa Mohamed Minister of International Trade & Industry Y.Bhg Tan Sri Rafidah Aziz Former Minister of Int’al Trade & Industry Malaysian Dutch Business Council Unit 808, 8th Floor Wisma Lim Foo Yong 86 Jalan Raja Chulan 50200 Kuala Lumpur Tel : 603 - 2722 8335 Fax : 603 - 2141 8335 Email : info@mdbc.com.my Website : www.mdbc.com.my
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Circle-H Helideck lighting Next to the very latest in cutting edge explosion proof aids to navigation and remote power supply systems, Orga offers innovative helideck lighting products and applies to the latest technology to smart and simple perimeter lights, status lights, touchdown and positioning systems (LED lit circle–h systems) and illuminated windsocks. Our systems are recognized as being state of the art, reliable, energy saving and operationally cost-effective. Visit www.orga.nl for more information about our fully certified helideck lighting solutions or to learn more about our explosion proof aids to navigation and remote power supply systems.
SEA Orga SDNBHD (798744-H) A-38-11 & A-39-11 Level 38 &39, Tower A Menara UOA Bangsar Utama 1 59000 Kuala Lumpur Malaysia T +60 3 2282 2767 F +60 3 2282 2746 I www.orga.nl E sea@orga.nl
CALENDAR
OCT THU 22 / 9:30AM
Members-for-Members on Innovation SME Corp KL Sentral
NOV
DEC
FRI 6 / 9:30AM
8 & 9 / 9:30AM
Budget 2016 briefing by KPMG Malaysia
WED 18 / 11:30AM
4 Chamber VIP Luncheon with Bank Negara Governor Tan Sri Dato’ Sri Dr Zeti Akhtar Aziz
EU-ASEAN Forum on Food Safety, DoubleTree by Hilton Kuala Lumpur
NOTICE:
MDBC members will receive personal invitations for these functions by email once all details are confirmed. All events/dates to be reconfirmed.
MDBC PREMIUM PARTNERS
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These past months saw the widest variety of events - different formats, speakers, venues and occasions. From factfinding to networking, you’ll find it at MDBC!
AGM / TALK BY INVEST SELANGOR Last June, MDBC held its Annual General Meeting (AGM) over Financial Year 2014 at the Hilton Petaling Jaya. Before the formalities of the AGM, the 40 members who were present also attended a talk on “Doing Business in Selangor”, presented by the Hon. Dato’ Teng Chang Khim, Selangor State Executive Councilor for Investment, Trade and Industry, SMEs & Transport. Also present were representatives from Invest Selangor. Sven Schneider (Acting Senior Manager, Head of Corporate Communication & Strategic Planning Division) and the team from Invest Selangor help interested companies set up their business operations in Selangor and solve any problems that they may face. Invest Selangor which was recently rebranded, is the investment promotion agency of Selangor. According to Dato’ Teng, Selangor is the most advanced and developed state in Malaysia. “Selangor contributes more than 23% to the Malaysian GDP and the
state economy has been growing faster than the national average for many years. On average, Selangor’s economy has been growing at 6.5% (GDP growth) a year for the past 8 years. Domestic and foreign direct investments have been an important part of this success story.” The Dutch are a significant partner with a big role in investment into the
state. Currently ranked at 13 of the top foreign investors into Selangor, the value of Dutch investments stands at roughly RM 882 million and includes a number of interesting Dutch corporations such as MDBC member companies CEVA Logistics, Philips, and Shell. The Selangor government hopes that their future plans for the development of the state will continue to attract these investors. In 2014, Invest Selangor established 5 core clusters. Each cluster includes a range of industries from aerospace to pharmaceuticals and will offer better planning instruments through their new industrial agenda. When the project has been fully implemented, further development will be made in complementing services, which would likely include logistics, education or IT / ICT services. Dato’ Teng also announced two initiatives related to IT / ICT. “It is the intention to open Selangor even more to the world and become a significant player in the global trade network. In order to achieve this, we have to focus on a few new platforms offering tools to assess the world. I believe that Selangor needs to conquer the digital arena for its small and medium sized enterprises as much as for all other resident companies. Accordingly, we will strengthen trade networks through the recently founded Selangor Information Technology and E - Commerce Council (SITEC), and further enhance the creative
Above: MDBC Chairman and Executive Committee representing the Board at the AGM (l to r): Jacques Hartman, Dato’ Merlyn Kasimir, Maayke Mannaert, Remco Koster, Zainul Rahim and Michael Brouwer Far left: Dato’ Teng giving his presentation Bottom: Panel discussion with Sven Schneider, Dato’ Teng and Jacques Hartman (more AGM pictures on page 38)
and digital start up scene via our Selangor Digital Creative Centre (SDCC). These initiatives will provide mentoring and guidance, seminars and networking opportunities for SMEs and startups to tap their digital potential”. The Selangor government is making efforts to help put local companies on the map and raise awareness of Selangor to foreign corporations via the Selangor International Expo 2015, planned for 26 November at the Mines Exhibition and Convention Centre. “We will present Selangor through our 5 core clusters and intend to include complementing business services such as logistics. Our main theme is the influence of halal concepts on business and how to tap this market potential. I certainly invite all members of MDBC to join our exhibition and be a part of the biggest trade event in the state”, added Dato’ Teng. A panel discussion with Dato’ Teng, Sven Schneider and MDBC Vice - Chairman Jacques Hartman (Director, Business Process Excellence, Asia Pacific of CEVA Logistics) enabled attendees to address in depth questions and concerns they had about conducting business in Selangor and the future plans of the state. MDBCONNECTS 3RD ISSUE 2015
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Visit to DiGi MDBC visited DiGi Telecommunications for a briefing on how DiGi has incorporated CSR and Sustainability into it’s core business. These initiatives proved to be innovative and informative as it gave attendees a look at how an organization can and should think outside the box to create opportunities for melding CSR and Sustainability initiatives with your core business. DiGi provided a number of examples which ranged from policies to encourage car pooling amongst employees (by reserving covered parking within the building premesis only for those who car pooled to work, making car pooling easier by providing information on fellow employees who lived close to one another, and by providing incentives / tokens of appreciation for those who did car pool), to providing special reserved parking spaces in the covered parking lot near
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the doors for pregnant staff, making their headquarters Green Building Index (GBI) certified (their Data Center located across the street is already GBI certified Gold, and ensuring that every employee (from CEO on down) spent some time interacting with clients at one of their stores. While there, members also had the opportunity to tour the DiGi facilities, seeing first hand many of the CSR and Sustainability initiatives being put into practice by the DiGi team. Pictures right: During the tour of the facilities, including walking through the outdoor and eating areas Below: Philip Ling (Principal, Communications and Sustainability, DiGi)
M4M: EFFICIENT BUSINESS TRAVEL The line between business and leisure is well past blurred. This has created a new breed of travelers whose expectations and behaviours have shifted towards a culture that combines productivity, opportunity, and new experiences. Business travel is quickly emerging as a lifestyle.
hotel, is no longer lost business hours, but an opportunity to expand horizons. Tech advancements and time-saving amenities like e-boarding passes, in-flight WiFi, and mobile hotel check-in apps are enabling business travelers to be more efficient and use the time saved more effectively.
Workers are realizing that travel yields a huge opportunity to positively impact their careers and their lives. Travel time between destinations, in the air, and at the
With these developments in mind, and knowing that with the end of the summer holidays business travel would increase again, MDBC organized our Members-for-
Members (M4M) event with the theme “Efficient Business Travel�. Hosted at the conducive and event-fitting Regus Menara Prestige, the following panel of speakers and topics were featured: * Vijay Tangarasan (Regus): Virtual Offices: All of the Convenience, No Packing Required * Aude-Lise Combier (Air France / KLM Royal Dutch Airlines): Making the Most Out of Your Airport & Flight Time * Koay Guan Lim (DiGi): Keeping the Connection Alive * Leon Foong (Uber Malaysia): Uber for Business: More reliable, less hassle * Remco Koster (Woodwing): Tips and Tricks from a Frequent Business Traveler A successful event, attendees came away with new ideas on how to make their next business trip more enjoyable and efficient from the presentations and in-depth panel discussion. Networking and light refreshments were made available after the presentations.
INTERCHAMBER AT THE TAVERN MDBC was recently welcomed by Guinness Anchor Berhad to organise our annual Interchamber at The Tavern at GAB. Colleagues from the German (MGCC), British (BMCC), and French Chambers (CCIFM) also took part in this always well received networking event.
GAB Managing Director Hans Essaadi welcoming guests to The Tavern
For more pictures please see page 39.
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MDBC PENANG: OVERVIEW OF THE PENANG PROPERTY MARKET On 25 May, the MDBC Penang Chapter organised a talk on Penang Real Estate (past, present, and future). Hosted by Henry Butcher Real Estate Co., this exciting 2 hour seminar was presented by Dr. Jason Teoh, Henry Butcher’s Manging Director. According to Dr. Teoh, an overview of the Penang real estate market would take a lot more than the 2 hours which would be allocated to this seminar, but he would provide attendees with the important
highlights of that history. Malaysia, and Penang in particular, has seen a very gradual rise in real estate prices over the past 10 years. Of course all the attendees asked Dr. Teoh for recommendations on what to buy, and what is hot in the Penang market. Remarkably, he mentioned new style retirement homes. Following a study trip to Japan, Dr. Teoh noticed this big gap in the Penang market and recommended it as a good investment. The highest growth (18.5%) over the last 5 years has been
in landed property, which isn’t surprising as there is little on offer with the limited space available in Penang. Attendees were pleased with the seminar and found it to be both interesting and informative. MDBC Penang Chapter representative Mr. John Benoist p/a TMF Administrative Services Suite S-21-H, 21st floor Menara Northam 55, Jalan Sultan Ahmad Shah 10050 Penang Tel: + 6012 525 1520 penang@mdbc.com.my
CYBERJAYA NETWORKING & BRIEFING Cyberjaya forms a key part of the Multimedia Super Corridor in Malaysia. An IT themed city, Cyberjaya has extensive and intensive fiber optic cabling; it has a telecommunication backbone running primarily on fiber optics known as the Cyberjaya Metro Fiber Network (CMFN). CMFN offers full redundancy throughout the network and is part of what enables many data centres to be located in Cyberjaya. Cyberjaya also has an electricity service standard at 99.99%
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availability with a maximum of 10 seconds interruption for office and commercial areas. Recently, MDBC members were invited to a special Cyberjaya Information and Networking cocktail reception so that they could experience the new developments in Cyberjaya, as well as hear exciting plans for the Global Tech Hub and explore what is on offer. For more pictures from this event, please visit the MDBC Facebook page at: www. facebook.com/mdbc.com.my
Top: Mahadhir Aziz (Head of Technology Hub Development Division, Cyberview) welcoming guests to the briefing and networking session with Cyberview. Below: Some of the guests enjoying the cocktails and networking session.
3rd Edition 2015
From heritage to new media, all goes for our Members!
KUALA LUMPUR, MALAYSIA
ONE RINGGIT
MEMBERS NEWS
Global Innovation Index 2015: The Netherlands ranks fourth most innovative nation.
KLM LAUNCHES NEW APPS KLM Royal Dutch Airlines recently launched its new smartphone app for iOS and Android. As soon as the customer opens the app, it shows the most relevant information and the best next action to take. In addition, a simplified booking tool, one tap check in, quick payment and effortless seat changes further contribute to a better and more personal customer experience. “With this new app, we have reached the next level of anticipating our customers’ needs, keeping them one step ahead of their journey. Together with our
customers we will continuously improve and further develop the app and our other mobile services”, said Tjalling Smit (Senior Vice - President E-Commerce, Air France / KLM). Earlier this year, KLM also launched their smartwatch apps. Available on both the Android and Apple platforms, users will be able to check their flight overview any time after making a booking. Users start receiving trip-related notifications 24 hours ahead of their departure. Upon entering Amsterdam Airport Schiphol’s “geofence”, passengers automatically
receive a notification with gate information and their boarding time. An hour before departure, passengers will receive a message with their boarding pass, ready to be scanned at the gate. Final notification with the seat number is sent just before departure.
SAMADHI RETREATS TAKES OVER THE BLUE MANSION IN PENANG SAMADHI has signed a long term management agreement to brand and manage The Blue Mansion, A Cheong Fatt Tze Legacy in the UNESCO World Heritage Site of George Town, Penang. This is the Group’s third property in Malaysia. The Blue Mansion is an iconic, late 19th century mansion, widely believed to be the favourite home of Cheong Fatt Tze, a rags to riches Hakka entrepreneur from 1 Neo_Ad_MDBC_117x75mm_FA.pdf China, a Mandarin of the highest Order
It’s historical background makes it the ideal destination to enjoy Penang’s unique historical and cultural tapestry.
and a man 6/18/15 8:58 described AM
by the New York Times as the ‘Rockefeller of the East’.
Under the helm of Samadhi, The Blue Mansion has been refurbished to its former grandeur, reflecting the opulence of the tycoon’s lavish affluence. The mansion comprises 18 rooms, each individually themed and furnished with luxurious amenities alongside precious hierlooms from the family’s private collection.
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KUALA LUMPUR, MALAYSIA
Members News
3rd Edition 2015
AIRBORNE OIL & GAS SUPPLIES TCP FLOWLINE TO PETRONAS Following the successful completion of a 3 year qualification program of subsea flowline for hydrocarbon service, PETRONAS has requested Airborne Oil & Gas to supply a TCP (Thermoplastic Composite Pipe) Flowline for a pilot project, intended to be installed later this year. The scope includes the delivery of a 550 meters TCP Flowline, ancillaries, offshore installation, engineering and field support. The 6 inch ID TCP Flowline is to be installed in 30 meters water depth connecting two platforms located offshore Malaysia. Datin Rashidah Karim (Head of Operational Technology, PETRONAS Carigali) said, “At PETRONAS we recognize the potential for the use of Non-
contractor Airborne Oil & Gas an integral design approach is adopted, thus developing a cost effective installation method that allows for a total project cost reduction while meeting PETRONAS’ requirements”.
Metallic Pipe as a substitute for carbon steel under certain conditions and will embark on the world’s first offshore pilot having done extensive qualification of the material, installability and operability of the pipe. The TCP Flowline does not corrode, reducing the OPEX significantly. Furthermore, in the close collaboration between PETRONAS and the installation
Martin van Onna (Chief Commercial Officer, Airborne Oil & Gas) shared, “This project marks the world’s first pilot for a TCP Flowline, and the beginning of a new phase in the relationship between PETRONAS and Airborne Oil & Gas. We are grateful for the support from PETRONAS during this important time in our development, in which we jointly completed the qualification, performed installation trials and demonstrated the capability of the TCP Flowline in this demanding environment, both technically and commercially”.
DOUBLETREE BY HILTON KUALA LUMPUR CELEBRATES 5TH ANNIVERSARY DoubleTree by Hilton Kuala Lumpur recently celebrated their fifth anniversary. The hotel marked the anniversary by successfully raising more than 200 kg of books, to be donated to five non-profit organizations in support of children’s literacy and education through the hotel’s “Books for CARE” program.
of street drummers. The hotel also took the opportunity to educate the public on its culture of CARE, where the little things mean everything and its aim of creating rewarding experiences for their guests and communities. Every book donated
towards the “Books for CARE” program is proudly displayed at the hotel’s lobby and guests donating the books will receive a warm chocolate chip cookie in return for their kindness.
On 5 August, volunteers from the hotel brought the brand’s unique approach to hospitality which begins with a signature warm chocolate chip cookie welcome upon arrival to the streets of Jalan Ampang at the Avenue K shopping mall. A total of 3,000 cookies were distributed to the public while the hotel’s spirited team members marched and danced to the beats
HEALTH DAY AT PARKROYAL KUALA LUMPUR In conjunction with the annual Health Day at Parkoyal Kuala Lumpur, the Human Capital and Development Department organised a day of health talks, anti-drug awareness programs, health screening by the Social Security Organization (SOCSO) for the associates of the hotel. Employees also took the opportunity to give back 16
MDBCONNECTS 3RD ISSUE 2015
to society by participating in a blood donation drive held at the hotel’s Orchid Grand Ballroom. “It is essential to nuture a healthy and balanced working environment which then produces productive and proactive associates”, said Maggie Lee (Director of Human Capital and Development).
KUALA LUMPUR, MALAYSIA
Members News
3rd Edition 2015
EXACT ANNOUNCES PARTNERSHIP WITH FORMULA 1 DRIVER - MAX VERSTAPPEN Max Verstappen, the talented Toro Rosso Formula 1 team driver, recently signed a personal partnership agreement with Exact, a global frontrunner in cloud based business software for small and medium sized enterprises (SMEs). The partnership underlines a match on drive, mentality and ambition between the Dutch driver, whose sights are set on a top podium finish, and the Dutch software company that is focused on becoming a global top three player in business software in the cloud for SMEs. The 17 year old driver is the youngest in the history of Formula 1 to have scored championship points in a race, but his ambitions are aimed higher.
Erik van der Meijden (CEO, Exact), commented on the agreement saying, “The partnership with Max Verstappen is very exciting for the team at Exact. Max’s mentality matches our approach to our customers. Just as our technology enables businesses and their accountants to grow Max Verstappen with Erik van der Meijden
and succeed, Max is dedicated to winning the highest possible award in Formula 1 and is pushing to achieve this. Success in sport and success in business requires a process of continuous improvement.” Max Verstappen added, “I am delighted and very proud to be partnering with Exact. The company already has a history with the world of Formula 1, including supporting my father when he was driving. With its relentless focus to never stop improving, the partnership with Exact is a perfect fit from my career perspective in Formula 1. We both want to reach the top of the global stage. Yes, that can be challenging, but we both know that you cannot force success. You just need to keep following the right path.”
MAMMOET: WESTERMEERWIND WIND PARK Recently the Van Oord / Mammoet joint venture drove the last foundation pile into the bed of the IJsselmeer, completing the foundation work for the Westermeerwind wind park. The installation of the 48 foundation piles in the bed of the IJsselmeer went extremely smoothly. Westermeerwind Project Director Peter de Weijs said, “We are very satisifed with how well the installation of the foundation piles went. Despite the fact that we were dependent on the weather, everything proceeded extremely smoothly. The construction of the Westermeerwind wind park is right on schedule”. The entire wind park is expected to be completed in February 2016.
Top: The foundation piles which have been installed into the bed of the IJsselmeer. Bottom: The Westermeerwind Wind Park
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Fly the World’s Best Airline to Amsterdam
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KUALA LUMPUR, MALAYSIA
Members News
QATAR AIRWAYS LAUNCHES DOHA - AMSTERDAM SERVICE Qatar Airways, the award-winning fivestar airline, has commenced services between Amsterdam and Doha with the inaugural flight landing at Schiphol Airport on 16 June, welcomed with a traditional water cannon salute. Amsterdam is the airline’s first destination in The Netherlands and its 34th in Europe. Passengers who arrived on board the inaugural flight were welcomed by hostesses in traditional Dutch dress and were presented with wooden tulips as part of the celebrations. Marwan Koleilat, Qatar Airways Chief Commercial Officer, who led a delegation to celebrate the inaugural Boeing 787
flight and was welcomed by Maarten de Groof, Chief Commercial Officer of the Schiphol Group, said: “Qatar Airways is proud to celebrate our much anticipated arrival into the beautiful city of Amsterdam, and we thank Schiphol for such a grand and colourful welcome. Commencement of services to the Netherlands is the realisation of a long held ambition for Qatar Airways”. Bottom left: Koleilat (third right) and de Groof (third left) cutting a ceremonial ribbon upon arrival at Amsterdam Schiphol Airport Bottom right: A traditional water salute welcomed Qatar Airways’ inaugural flight to Amsterdam at Schiphol Airport on 16 June 2015
3rd Edition 2015
VOSKAMPLAWYERS JOINS EY Effective June 15, 2015 the VoskampLawyers teams in Singapore, Kuala Lumpur and Sydney joined forces with EY, a global leader in assurance, tax, transaction and advisory services. The VoskampLawyers tax team joined the Global Tax Desk Network and Barbara Voskamp, the founder and manager partner of VoskampLawyers shall lead the EMEIA tax desk for Asean and Oceania and will be based out of Singapore. VoskampLawyers was set up in 2009 as a foreign law firm with headquarters in Singapore, and was the first Dutch law firm to open up offices in Malaysia and Australia. Since 2009, VoskampLawyers team of tax advisors and internationally and locally qualified lawyers have worked closely together rendering in-depth and practical advice on the cross border aspects of foreign investments. Teaming up with the international and local experts of EY enables the legal and tax experts from the VoskampLawyers teams to further expand its regional reach, and to serve its clients in any jurisdiction around the world.
QPA OPENS JOHOR OFFICE In conjunction with QPA’s 10th anniversary in Malaysia, CEO Datin Sandra van Hellemond announced the opening of QPA’s 4th office in the region. Johor Bahru (JB) has seen
massive development in recent years; it was selected for its booming economy as well as its vicinity to Singapore. QPA opened a market research facility in JB located in Taman Molek (on Molek Avenue), only 15 minutes away from the Woodlands crossing and 30 minutes from Senai Airport. The new JB facility provides an cost effective and more up to
date alternative to the hotels normally used for FGDs and IDIs. The QPA JB venue will have all of the signature QPA features: spacious rooms with daylight, contemporary design, large one way mirror, state of the art AV, hands on hosts, and will be Focus Vision enabled.
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AN INSIDE LOOK: BESI APAC - HENK - JAN JONGE POERINK BE Semiconductor Industries N.V. (Besi) is a global company with its headquarters in Duiven, the Netherlands. It operates seven facilities for production and development activities, as well as eight sales and service offices across Europe, Asia, and North America. Besi is engaged in one line of business: the development, manufacturing, marketing, sales and service of semiconductor assembly equipment for the global semiconductor and electronics industries. Here in Malaysia, Besi APac, located in Shah Alam, is headed by Henk - Jan Jonge Poerink (Senior Vice President Global Operations & Managing Director, Besi APac). A graduate of University of Twente in the Netherlands with a Masters in Mechanical Engineering, Henk - Jan has now been with Besi for over 5 years. MDBC: Besi has an extensive presence throughout Asia and Europe. Could you share with us some of the differences between the Chinese and Malaysian operations? HJJP: Throughout the years, Besi has successfully acquired several companies originally based in Switzerland, Austria, USA and the Netherlands with their own unique operational style, identity, background and culture. The operations in the European sites were later on shifted to Asia and consequently, the Asian operational culture was blended in.
Despite different origins across the world, Besi is a global company that emphasizes strictly on the standardization and we portray ourselves with a single identity and image to our stakeholders. This is achieved through the utilization of the state-of-theart ERP tools such as SAP and IBM Lotus Notes in all sites that enables a common working database for activities like knowledge transfer, supply chain management, engineering change control, work instructions, production planning, etc. In terms of internal key process flows, it is a one to one ‘copy exact’ for both Asian operation sites coupled with the ISO 9001 compliances. In summary, there are no significant differences between the Chinese and Malaysian operations and key processes apart from the logistic aspect that the individual site is definitely closer to the respective customers located either in South East Asia and the Far East to provide a faster and efficient service. MDBC: Besi selected Malaysia as its first foreign production base. Can you share some of the history of Besi in Malaysia, reasons for selecting Malaysia at that time and your advice for other Dutch manufacturing companies who are currently considering Malaysia as a base of operations? HJJP: Fico Malaysia was setup in 1982 as a sales and service hub in Petaling Jaya to serve some of our main customers that opened several operational sites across
Malaysia. It grew gradually into a spares manufacturing facility in Shah Alam in 1991 and 10 years later, Fico Malaysia achieved ISO 9001 and 14001 certifications and began manufacturing machine modules for Fico Netherlands.
Top: Henk Jan Jonge Poerink Middle left to right: A selection of Besi machines available for a variety of functions. Bottom left: The Besi APac Headquarters located in Shah Alam Bottom Right (next page): Team picture of Besi APac at the completion of the first 88oo TC Machine
American businessman, Jim Rogers once said “If you were smart in 1807 you moved to London, if you were smart in 1907 you moved to New York City, and if you are smart in 2007 you move to Asia.” Besi has done precisely that! Equipment assembly was transferred from Fico Netherlands, Datacon Austria, Esec Switzerland, 20
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AN INSIDE LOOK Meco Netherlands and Besi USA between 2007 and 2015 to Besi Apac Malaysia. The production transfer was followed by another important milestone which was the achievement of the Leadership Excellence and Lean Six Sigma in Besi Apac and today, Besi Apac operates with 450 staff in a space of 10,000 m2 that is capable to generate yearly revenue of approximately 600 million ringgit. Malaysia was selected as the main manufacturing facility of Besi mainly due to its strategic and disasterfree location in Asia, customer proximity,
“Malaysia was selected as the main manufacturing facility of Besi mainly due to its strategic and disaster-free location in Asia, customer proximity, infrastructure, clean water, strong support from the Malaysian government, excellent policy on the protection of the intellectual properties and last but not least, very skillful people with good education and excellent English communication skills.” infrastructure, clean water, strong support from the Malaysian government, excellent policy on the protection of the intellectual properties and last but not least, very skillful people with good education and excellent English communication skills. MDBC: Given how global business has become, we find that a lot of supply chains are becoming international (parts are sourced from multiple regions, assembly takes place in a different one before it gets shipped back to the “home country” for distribution world wide). Is this the case with Besi? And can you share with us some of the pros / cons of this set up? HJJP: In the past, parts were sourced from multiple regions, assembled into machines in Besi Apac and shipped back to the “home countries” for final test before delivered to the customers mainly located in Asia. This manner of business is called “non-direct shipment” in Besi and incurred a very high operation cost. This had to change, so in 2010 strategies were streamlined so that not only machine parts are localized and purchased from the local suppliers. Besi has developed local suppliers to a level so they are able to assemble
semi-finished modules. These semi-finished modules are integrated in the machine in Besi Apac and subsequently, application and final test are carried out in Besi Apac by the local engineers that are fully qualified and trained before being delivered directly to the end customers. Two strategies involved here are called “Complete Module Outsourcing” and “Direct Shipment” that contribute towards the exponential growth of Besi’s profit margin in the recent 5 years. The main advantages of this strategy are; reduction of operational costs, cost price reduction, efficient inventory management, increased ramp-up and ramp-down flexibility and better on time delivery. One of the cons is that we are becoming more dependent on our suppliers. In another words, the development initiatives and strategies will not be limited only within Besi boundary itself but also across the complete chain of suppliers that we are highly dependent on in order to minimize the risk of this dependency. MDBC: Given the significant drop in the value of the Ringgit recently, how has this affected MNCs such as yours? HJJP: For Besi it has been a benefit as we export 90% of our machines outside Malaysia. Due to the low Ringgit our machine cost price is lower as we sell in US dollar. So overall the devaluation of the Ringgit has increased the margin for Besi. For a company that is not exporting goods and has to import goods from Europe or the USA while reporting in Ringgit it must have a great impact, this is luckily not the case for Besi. MDBC: Though there are a number of ways to counteract currency exposure, which approach do you think is best for organizations such as yours? HJJP: As Besi is a global company we have a global treasury strategy and try to hedge our foreign currency exposure for all Besi sites. Another method is to create a so called natural hedge, by purchasing as much as possible in Ringgit or US dollar. To achieve this we need to localize the majority of the components in Malaysia. For example; we have taken a risk mitigation step when the Swiss franc increased 20% to the Euro overnight. All of the materials and modules supplied by Swiss suppliers were negotiated to change from Swiss franc to US dollar and the production of the components has been transferred to local suppliers where possible. The program is now almost finished and has helped Besi to mitigate the Swiss franc exposure.
HJJP: The devaluation of the Ringgit will spur the export of Malaysia, but reduces the import of the country. This could be an advantage for local companies and could create growth due to the increased export. MDBC: How will this affect your supply chain? (Your vendors, suppliers, etc) HJJP: For our overseas suppliers there is no impact as they sell in Euro or US dollar. For our local vendors that have to purchase some parts in Europe or the USA there will be cost pressure. However besides the negative currency impact there are also some positive macro-economic impacts that help to mitigate the devaluation of Ringgit; like the low commodity pricing at the moment for raw materials i.e. steel etc, freight cost is lower due to the lower oil and petrol price and interest rates on loans and credit are at a record low level. MDBC: How will this affect your clients? HJJP: Besi international & regional clients are not affected because Besi will not increase its equipment sales price. Our selling price remains in US dollar. Local clients in Malaysia are potentially affected as they purchase our equipment in US Dollar while their cost and reporting is mainly Ringgit based. So far we didn’t see a downward trend in local sales orders in the past quarter. MDBC: What is your outlook for 2016? HJJP: Overall 2016 will be a challenging year as for our semiconductor industry an overall 10% reduction is forecasted by VLSI, one of the most important research and benchmarking organizations in our industry. For Besi we might outperform the market due to the launch of iPhone 7, iWatch 2 and a fast growing need for sensors in the automotive industry for the selfdrive functionality or safety assistance in cars. The future will tell but in our business looking ahead for three months is already a huge challenge. We will introduce two brand new technologies to the market for Thermo Compression Bonding and Wafer Level Molding, these techniques will make 1 terabyte memory chip technology and 40 megapixel cameras for mobile devices or cars possible, so we are ready for the coming years. For Asia we will continue to grow in Malaysia and China, and with us, our suppliers will grow.
MDBC: What will this (drop in value of RM and / or measures taken to counteract your currency exposure) mean for regional / international markets? MDBCONNECTS 3RD ISSUE 2015
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STUDENT INTERNSHIP PROGRAM DIA BRANDS Estée Coenraad (4th year International Business and Management student from the International Business School of the University of Applied Sciences in Amsterdam), and Eline Heida (3rd year International Communication student from the Hanze University of Applied Sciences in Groningen) are here in Malaysia as part of the MDBC Student Internship Program. Keen on travel, meeting new people, and experiencing new cultures, both have grown up in an international environment but have never experienced the business environment in Asia. As part of their studies, an internship abroad helps them gain cross-cultural experience and puts their knowledge from school into practice. They started their internship journey at DIA Brand Consultants Sdn Bhd. DIA Brands is a strategic brand consultancy with offices in Singapore, Malaysia and Australia, and has strategic partnerships across Asia and the rest of the world. The company strives to create a business advantage, by offering end to end branding solutions - from Research Design Innovation and Brand Strategy, through to Creativity Communications, Implementation and Brand Management.
GEOMIL EQUIPMENT Geomil Equipment B.V. has been doing business in the Asia - Pacific region for over 50 years. In June 2014, Geomil opened their branch office in Kuala Lumpur (their first outside of the Netherlands) in order to be support their business in the region. Pepijn greeting a potential client while helping to represent Geomil Equipment at a conference.
Tania Tai (Managing Director, DIA), stated that branding goes beyond a logo or graphic element. A brand is the way in which your customers perceive you. These days, branding is becoming more crucial as a company as it helps generate referrals or viral traffic. A strong brand connects many different components together - starting from the visual elements, through to the emotional experience and delivering the promise of the brand - resulting in a cohesive whole. The first month has not yet ended, but Estée and Eline have been busy and are a valuable asset to the strategy team. They have been working on various projects, such as field research on best practices for a juice company as well as setting up the visual identity system for an FMCG brand. They are also joining the strategy team on a trip to Brunei to give workshops how a brand can help and organization connect with their employees.
pands your horizon. It lets you put your theoretical knowledge into practice and gain real world experience. The experience we are gaining is priceless”, stated Estée. DIA is positive about the SIP experience with MDBC. This collaboration resulted in motivated students who will obtain international, professional experience during their internship in Malaysia, and also provide a fresh outlook for the company. “Interns are an added value in the company’’ according to Tania Tai. “They have the most up-to-date knowledge available and bring fresh ideas and new perspectives to the table. Working closely with the interns has lead to unique opportunities and benefits both sides. We look forward to continuing the collaboration with MDBC and SIP in the future”, added Tai.
According to Eline this internship is not your typical 9-5 job. “Everyday is a day full surprises, which makes the internship interesting. There is a lot of space to develop your personal skills and the ability to travel makes this internship the perfect fit.’’ “To work in a multicultural company ex-
According to Ernst Wassenaar (Technical Director, Geomil Asia), “For most of the countries under our responsibility in the region - such as Singapore, Hong Kong and Australia, we have experience, but for other markets, we need additional information. We thought that a student would be helpful in doing some of the initial pioneering. We selected two countries as potential hot spots and now our MDBC SIP intern Pepijn van Rooij is working on identifying the market potential in these areas”. Pepijn (who is a third year International Business and Management student at the Rotterdam Business School, University of Applied Sciences), chose to participate in SIP because of the mandatory international internship requirement from his school, and the good reviews that he had heard from previous MDBC SIP students. “I like to be immersed in different cultures and try to make it feel like home anywhere I go. On the third day of my internship
Ernst took me to Singapore - to see a machine in operation on Changi Airport’s Terminal 5 project. It was great and gave me a good impression of what we actually sell and how it is used.” “By the end of September I was invited to attend a geotechnical conference in Bali, together with Ernst and our Malaysian partner Mr. Ang. I was very happy with this opportunity as it gave me a chance to have direct conversations and contact with users and to meet potential clients from all over South East Asia”, added Pepijn. These opportunities are important and invaluable for Pepijns assignment. Tasked with a market research project with a focus on Myanmar and Indonesia, Pepijn must search for potential customers, contact local authorities to investigate building codes and approach universities and other institutions to promote Geomil’s technologies. He has to also assess the import regulations for other countries in South East Asia. MDBCONNECTS 3RD ISSUE 2015
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NETHERLANDS EMBASSY NEWS
SHARING DUTCH CYCLING & WATER EXPERTISE HELPING TO DEVELOP KL’S CYCLING INFRASTRUCTURE
On Monday, 7 September, the Embassy, together with DBKL organized a seminar on cycling infrastructure. More than 150 participants from different city councils, representatives of the Malaysian cycling community, cycling NGO’s, federal infrastructure authorities and related companies watched interesting presentations from the Dutch companies and joined a lively debate. During the entire week an exhibition on Dutch cycling infrastructure was installed by the Embassy at the lobby of the Kuala Lumpur City Hall near Merdeka square.
Top: The Dutch cycling contingent at the KL Car Free Morning Bottom: The Dutch delegation exploring existing cycling infrastructure in KL Right top: Dutch delegation after their presentation to interested parties Right bottom: Attendees at the seminar on cycling infrastructure
Kuala Lumpur (KL) is the national capital and most populous city in Malaysia. It is among the fastest growing metropolitan regions in South-East Asia, in terms of population and economy. Like most cities today, KL is plagued by traffic congestion, cars being the main mode of community in KL.
Cycling in the Netherlands is enabled by the excellent cycling infrastructure (such as cycle paths, cycle tracks, protected intersections, numerous bicycle parking, and by making cycling routes shorter, quicker and more direct than car routes) available in most cities; it helps to encourage inhabitants to cycle.
The local government has been making a more concerted effort to change KL into a green city. Along with efforts to clean up their rivers, creating “green lungs”, and overhead walkways (to encourage workers to walk to meetings rather than drive), the local government has been looking at additional ways to make KL more people friendly and ease the traffic congestion.
Engineers Heijmans, consultants APPM and Witteveen+Bos and bicycle manufacturer Pon Holding, owner of brands like Gazelle, Cervelo and Union joined the fact-finding mission. To gain a more intimate look at KL and understand the city, the delegation joined Ambassador Molenaar and new KL Mayor Datuk Mohd Amin Nordin Abdul Aziz for an orangethemed bicycle ride during the car-free Sunday on 6 September, after which the KL cycling infrastructure facilities were explored (by bus).
Recently, Kuala Lumpur City Hall (DBKL) has been showing more attention to cycling with the organization of the biweekly car - free Sundays and the introduction of dedicated cycling lanes. Knowing this, the Netherlands Embassy invited a group of Dutch companies involved in bicycles and bicycle infrastructure in early September to visit KL. The Dutch are well known cycling enthusiasts. It is the go-to mode of transport in the Netherlands, with 31% of the people listing the bike as their main mode of transport for daily activities.
DUTCH WATER EXPERTISE As people in and around Malaysia will probably know, the country is coping with a lot of water issues; large river floods but also smaller urban floods. As the Netherlands has a lot of expertise in this field, it seems logical that there is a market for the Dutch in Malaysia. But is it really as straightforward as that? This is what the Embassy’s new intern, Joreen Merks (MSc student Water Management and Science Communication at the TU Delft), will be researching between August and December 2015. With her technical knowledge of water and background in communications she is going to look into the possibilities for the Dutch water sector in Malaysia. She will promote our expertise, look for partners in sharing knowledge and business and will try to get insight into the water sector in Malaysia. MDBCONNECTS 3RD ISSUE 2015
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MY in NL RABO INTERNATIONAL BUSINESS DAY 2015 More than 400 entrepreneurs, 35 network partners and Rabobank advisers shared their knowledge and experience during the Rabo International Business Day in Utrecht on 8 September, making the RIBD one of the most important and practical events on international business and entrepreneurship. Organised for the fourth time, RIBD2015’s theme was “Your Business in 2020”, discussing what companies and entrepreneurs would need to do in order to be and continue to be successful internationally. Which international markets are promising to commence businesses and to focus on. Therefore a dedicated lunch session on ASEAN was included in this year’s program. Several experts shed their light on the developments in ASEAN and the potential for Dutch companies. After the welcome by Marcel van Doremaele (CEO Rabobank Singapore), H.E. Jacques Werner (Ambassador of the Kingdom of the Netherlands to Singapore) gave an introduction on ASEAN and the ASEAN Economic Community (AEC). In his presentation ‘ASEAN:EU 2.0?’, Michael Every (Rabobank Asia’s Head Financial Markets Research) gave his view on what ASEAN’s priorities should be. ASEAN is certainly no EU, but offers huge opportunities.
Marcel van Doremaele (above) and Michael Every (below)
Other parts of the programme included “Talks2Inspire” (TED talks with specific relevant themes), Facilitated Networking and Speeddates, during which the country experts, network partners and advisors provided the opportunity to share their expertise with the registered business guests. RIBD ended with a very entertaining and in-depth plenary session with Wiebe Draijer, Chairmanof Rabobank Group and Hans de Boer, Chairman of VNO-NCW.
With well over 400 participants, RIBD was a big success! Networking and speed-dating all over the venue
NEW MALAYSIAN AMBASSADOR H.E. Dato’ Ahmad Nazri Yusof is the new Malaysian Ambassador to the Netherlands, succeeding H.E.Dato’ Dr Fauziah Mohd Taib.
The presentations were concluded with ‘ASEAN & AEC In Practice’ by Barbara Voskamp (Partner, Dutch/EMEIA Tax Desk, Global Tax Desk Network Asia Pacific, EY). During lunch, table discussions with “country experts” took place. Malaysia was represented by S.Siva, Director, MIDA Frankfurt (responsible for the Netherlands) and Marco Winter, MDBC’s Executive Director. Siva (l) and Marco (c) with Matthijs van den Broek of Business Trends Asia
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Top: Draijer (standing) and de Boer giving their insights on Your Business in 2020 Bottom: “Table Malaysia” at the ASEAN Lunch
The Ambassador took the opportunity to congratulate MDBC for the job well done and the significant role it has been playing all these years in promoting bilateral trade between our two countries. Dato’ Ahmad Nazri and his team look forward to working together with MDBC to realize the goal to further enhance bilateral trade and investment and the excellent bilateral relations between our two countries.
PENGERANG DELEGATION IN ROTTERDAM PIJ Holdings Sdn Bhd (PIJ), a Johor government linked company, together with its subsidiary Perisind Samudera Sdn Bhd (PSSB) and a representative of Johor Petroleum Development Corporation, visited Port of Rotterdam last September. PSSB has been given the right to develop 800 acres of strategic land near Pengerang Integrated Petroleum Complex (PIPC). PSSB plans to develop a Pengerang Oil and Gas City (POGC) where the focus will be on commercial development and the support services for PIPC.
ADCN - NCH MEET
As PSSB is finalising its development masterplan, the purpose of the visit was to have a better understanding of the development phases, components and requirements of an Oil and Gas City such as Rotterdam. The Port’s briefing was conducted by ir. Willem Dedden (Senior Project Manager), Carlos Zepeda (Business Analyst) and Jaap van Dalen (Sr Business Manager Oil & Refineries). An important meeting between the ASEAN Dutch Chamber Network (ADCN, currently comprising of the Dutch Chambers in Indonesia, Thailand, Singapore and Malaysia) and the Netherlands Council for Trade Promotion (NCH) took place to discuss increased cooperation with NCH’s relevant ASEAN Chambers in the Netherlands and the organisation of NCH-led missions to ASEAN for Dutch business delegations.
Willem Dedden pointing at Maasvlakte 2
OTHER PICTURES: Other pictures of the MDBC Executive Director’s recent trip to the Netherlands. Below: Visit to CEO Hans de Cler of MDBC member-company IDS International, a global healthcare intelligence company operating in 15 countries including Malaysia
Below: Visit to the Petronas office in Capelle aan de IJssel
From left: Nele Cornelis (DCS Singapore), Michel van Bommel (NCH), Elmar Bouma (INA Indonesia), Jan Siemons (NCH), Lee Nah Lim (NCH), Bert Cesar (NTCC Thailand) and Marco Winter (MDBC Malaysia)
SIP PRESENTATIONS
Numerous presentations were done at MDBC’s partnerUniversities in our Student Internship Program. Left: At NHTC Breda, study area Facility Management; Below: At Windesheim Zwolle, study areas Business, Communication, Logistics, Technical.
Below: The Malaysian Food Fair 2015 at the Malaysian Embassy in The Hague was a good meeting point while enjoying the nasi lemak! l to r: Bert Lever (Netherlands-Malaysia Association), Dave Gurnani (Malaysian Association of the Netherlands), Zuraini Abd Ghani (Tourism Malaysia), Marco Winter
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DIALOGUE
KLM ROYAL DUTCH AIRLINES BETTER BUSINESS TRAVEL Being able to get the most out of your business trips depends a lot on being able to convert lost down time (waiting at the airport for your flight, etc.) into productive hours, enabling more efficient and effective business trips. More business travelers are now staying connected throughout most of their trips, they network with someone they have met on a flight, and they blur the lines between business and pleasure. Knowing what services and apps are being offered goes a long way towards better business travel. Traditional services such as frequent flier programs are now offered along with more tech based services such as smartphone (and smartwatch) apps. Together, they enable airlines to learn each customer’s preferences, provide them with a more tailored experience, and enable them to make the most out of their flights whether it’s in - app boarding passes to better networking via services like KLM’s Meet & Seat.
new places to eat, and recommended spots by locals), travel tips (such as those offered on KLM’s blog - these cover a wide variety of topics ranging from 7 Must Brings for Any Trip to 8 Tips for Stress Free Flying), internet check in, self printed or digital boarding passes, and other specialised services from specific airlines - such as KLM’s online Flight Guide, an exclusive service for flyers on KLM flights only, this service is available from 2 days before your departure, during your flight and after arrival. Exclusively for KLM travellers, Flight Guide offers a lot of userful info and background details of your specific KLM flight, including: * Live flight status details * Your menu (served in Economy and Business Class) * Your aircraft - name, type and more * The crew - facts and figures about the cockpit and cabin crew You can even rate your flight! When using Flight Guide after arrival, you can rate and review the flight, as well as see your fellow passengers’ reviews. Average ratings per flight sare always shown during booking when selecting flights. This way, users can make a better informed choice based on actual passengers’ opinions.
That said, it’s worthwhile not to forget how important your experience in flight will be. If your company won’t upgrade your ticket to business, then consider options such as the Economy Comfort section of your flight. These premium economy seats will give you more precious legroom and comfort for just a little extra. Of course if you can get a business class seat, go for it! Teaming up with top Dutch designer Hella Jongerius, travelers will have an exceptional experience in the air, as more B777 - 200 and 300 KLM planes are having the new interiors fitted in. These business class seats are 2.07m long and include personal storage space, privacy screen and in seat power. Good sleep (and hydration!) on long haul flights means that you arrive at your destination refreshed and ready to hit the ground running. All of these services and extra options come together to help you improve your overall travel experience. It enables you to land at your destination refreshed, comfortable and secure in your knowledge of where to go, and ready to hit the work day, perhaps having already done some important networking in the air.
KLM’s Meet & Seat allows passengers to network in flight (for example, with other passengers who may be attending the same event as you); participating passengers share their Facebook or LinkedIn profile and KLM will indicate which seat they have chosen. Other participating passengers can check these details and also choose their own seat nearby. Meet & Seat is available for bookings with 1 passenger on all KLM operated flights to and from Amsterdam. The service is available via My Trip or when checking in online until 1 hour before departure. Other services offered by airlines now available before flights include destination information (where you can gain some local knowledge and impress clients by checking out the best places to go, hottest MDBCONNECTS 3RD ISSUE 2015
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CONFERENCES & EXHIBITIONS IGEM 2015 The 6th International Greentech & Eco Products Exhibition & Conference Malaysia (IGEM) took place recently at its usual location in the Kuala Lumpur Convention Center. Organized by MDBC member Malaysian Exhibition Services (MES), the 2015 edition of IGEM continued to drive the green industry in Malaysia and help position the country as a Green Technology Hub for the ASEAN region. Bearing the theme “Powering the Green Economy”, IGEM 2015 focused on five key areas:
Top: Y.B. Datuk Seri Panglima Dr. Maximus Johnity Ongkili, Minister of Energy, Green Technology and Water delivering the welcome speech at the official opening ceremony of IGEM 2015. Below left: Networking at the EU Pavilion with current and previous Green Tech Ministers and officials of KeTTHA, EU and EUMCCI. Below right: H.E. Luc Vandebon (Ambassador & Head of Delegation of the European Union to Malaysia) with Dr. Maximus Ongkili at the EU - KeTTHA IGEM Networking Breakfast.
* Green Energy * Green Transport * Green Building * Solid Waste Technology & Management * Clean Water Technology & Management
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DIGI CYBERSAFE SCHOOLS Extracted from the BCSRM Newsletter DiGi publishes nationwide online safety survey report, Safety Net: Capacity Building among Malaysian Schoolchildren on Staying Safe Online. DiGi Telecommunications Sdn Bhd (DiGi), together with its CyberSAFE in Schools programme partners (Malaysian Ministry of Education, CyberSecurity Malaysia and Childline Malaysia), shared the results of the first nationwide survey on internet safety and digital resilience of Malaysian school children. The announcement was made at the launch of the National Survey 2014: CyberSAFE in Schools report, themed Safety Net: Capacity Building among Malaysian Schoolchildren on Staying Safe Online. DiGi’s CyberSAFE in Schools programme is a smart public-private partnership initiated by the Ministry of Education Malaysia, DiGi, CyberSecurity Malaysia and Childline Malaysia to create awareness and empower students and teachers with digital resilience skills to stay safe on the internet, and at the same time engage teachers and parents to help children learn about safe online practices and positive digital citizenship. The 2014 CyberSAFE in Schools survey gathered responses of approximately 14,000 schoolchildren nationwide who participated in the CyberSAFE in Schools workshops over a period of nine months. The survey, which examined several dimensions of internet-related behaviour: online safety, cyber-bullying, support networks and personal concerns, was tabulated and processed by Taylor Nelson Sofres Malaysia Sdn Bhd and analysed by education research experts, Professor Kuldip Kaur and Professor Karunathan Chinna. Respondents were required to respond to a list of questions, before and after the workshop. At the launch, Dato’ Mohamed Sharil Tarmizi, Chairman of the Malaysian Communications and Multimedia Commission (MCMC) said, “The success of our National Broadband Initiatives has seen more Malaysians across the nation embracing the digital lifestyle and enjoying its benefits for both business and social purposes. Mindful of the increasing need to safeguard them,
Key Findings High risk factor 1: Although more than 80% of those surveyed view online safety as important, 40% of children do not know how to protect themselves on the internet. Comparisons between age groups show that children aged 15 or less are more vulnerable to risk than those between 16 - 19. High risk factor 2: 83% of children do not undertake a broad range of actions to protect themselves on the internet. 30% report that they either take no action at all, or take only one action toward online safety. High risk factor 3: 45% of all school children exercise low levels of online safety. Despite this, 52% say they feel safe on the internet. Another 38% are unaware of the need for multiple steps that can be taken to safeguard themselves on the internet.
Adult intervention 1: All age groups reported incidences of cyber - bullying, with 25% reporting that they have been bullied at least once. 45% prefer to disclose information about negative experiences to their parents, friends, and siblings. However, teachers, school counsellors, and public help - lines do not appear to be part of the main support system for talking about such incidents. There is a need to take measures toward increasing resources for children to get help if needed. Adult intervention 2: A number of children across all demographic variables reported that they did not have know - how about online safety and protection. There needs to be a concerted effort to harness the energy of the internet to highlight possible dangers that may arise due to the lack of knowledge, as well as to educate children, parents, and teachers about safety and protection.
especially schoolchildren who are the most vulnerable to threats related to internet use, MCMC has initiated the “Klik Dengan Bijak” programme to support the internet safety programme in 2012.
on the challenges they face online,” said Dr Amirudin Abdul Wahab, CEO of CyberSecurity Malaysia, an agency under the Ministry of Science, Technology and Innovation (MOSTI).
“These 2014 National Survey findings will complement and add value to the current knowledge base that we collated from the Annual Household Use of the Internet survey conducted by MCMC since about a decade ago. Together, this data can be used to target internet safety awareness and public education programmes that will further help us promote a sustainable civil society where online services will provide the basis of continuing enhancements to the quality of work and life,” he added.
“This was achieved with the smart partnership that we have with the Ministry of Education as well as DiGi, who through the years have shown their dedication and enthusiasm towards this programme. This survey, which gathered critical information on habits and concerns of schoolchildren, parents’ involvement in their daily online lives, including their understanding of cyber-bullying, will help develop more effective cyber safety awareness programmes and strategies moving forward. We will also see more development, coordination and joint efforts in mitigating the risks online that our schoolchildren are exposed to,” he said.
“Since its establishment in 2010, the CyberSAFE in Schools programme has extended its outreach activities to a total of 20,000 students in 2013 with 500 teachers being trained on cyber safety awareness, making it possible for them to then educate and guide schoolchildren
To find out more about the programme, please visit digi.cybersafe.my
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TMF Group navigates businesses cross borders seamlessly With over 100 wholly-owned offices worldwide, TMF Group offers a comprehensive range of compliance and administrative services which are critical for clients from a financial, reputation and risk management perspective. Our services are delivered in each country by our expert staff, professionals who have the key local knowledge and speak the language. Contact us Kuala Lumpur’s office 10th Floor, Menara Hap Seng, No. 1 & 3, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia T. +60 3 2382 4288, F. +60 3 2382 4170 malaysia@tmf-group.com
Labuan’s office Brumby Centre, Lot 42, Jalan Muhibbah, 87000 Labuan F.T., Malaysia T. +60 87 593 828, F. +60 87 417 242 labuan@tmf-group.com Penang’s office Suite S-21-H, 21st Floor, Menara Northam, 55 Jalan Sultan Ahmad Shah, 10050 Penang, Malaysia T. +60 4 210 7118, F. +60 4 210 7111 malaysia@tmf-group.com
www.tmf-group.com The TMF Group consists of a number of companies worldwide. For details of TMF Group’s regulated companies, please see: www.tmf-group.com.
MY SERVICES - BUSINESS SERVICES Not all MDBC member-companies are involved in bilateral trade or investments; a very important part of the MDBC community is our service providers. They provide the services (or products) which all organisations, and often especially the potential Dutch investors in Malaysia, require. The ease of doing business within the MDBC community has substantially increased thanks to our service providers. This page is specially dedicated to them.
Relocation Services CROWN WORLDWIDE GROUP
Marketing Service Provider PICO INTERNATIONAL
Logistics CARGO - PARTNER NETWORK
Lot 7, Jalan Delima 1/1 Subang Hi Tech Industrial Park Batu Tiga, 40000 Shah Alam Selangor Darul Ehsan
Wisma Pico 19 - 20 Jalan Tembaga SD 5 / 2 Bandar Sri Damansara 52200 Kuala Lumpur
Suite B 610 - B 611, East Wing Wisma Consplant 2 No 7, Jalan SS 16 / 1 47500 Subang Jaya
Tel: +603 - 5636 9166 Fax: +603 - 5637 5166 kualalumpur@crownrelo.com www.crownrelo.com
Tel: +603 - 6275 5990 Fax: +603 - 6275 3233 info@pico.com.my www.pico.com.my
Tel: +603 - 5636 2228 Fax: +603 - 5636 2220 mykul@cargo-partner.com www.cargo-partner.com
The Crown Worldwide Group serves customers from over 250 locations in more than 55 countries providing governments, corporations, diplomats and private customers with global mobility, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third party logistics.
Pico is one of the world’s leading experiential marketing service providers. We pride ourselves on our ability to deliver Total Brand Activation for many of the Fortune 500 companies, government bodies and non - government organisations. Our core business includes the design and fabrication of exhibition stands; general contracting and technical services for trade show organisers; event hall and facility management; and more!
Cargo - Partner is a dynamically growing, midsized specialist for transportation and integrated logistics with particular strength in overseas solutions. Being a family owned company, our business model is based on personalised and global partnership with and for our clients. Local operational excellence, delivered by the best logistics professionals and innovative systems and solutions, create competitive advantages for our customers.
Consultancy CPI
Photography Services IMAGE PHOTOGRAPHY
The Quadrant at Cecil Level 5 19 Cecil Street 049704 Singapore
105 TK1 Blok 1, Jalan 4M 68000 Ampang Jaya Selangor Darul Ehsan
Tel: +65 - 6653 5317 info-sg@meetcpi.com www.meetcpi.com
Tel: +6012 - 329 8145 / +6011 - 1628 9845 ysweefoo8@gmail.com
CPI is a global consultancy firm specialising in risk management, finance and governance. Over the past decade, CPI has become a trusted advisor and partner for its clients and has developed a thought - leadership position perceived to be a critical challenger to the larger service organisations, such as the Big Four. CPI has served, and continues to serve, a very large number of blue chip companies in the corporate and finance sector.
Image Photography has been doing photography services for many years for local and international corporate clients. Corporate annual dinners, special launches and other events can be covered with both video and still photography services. Image Photography also provides photography services for indivdual parties such as private parties, birthday parties, and children’s parties.
NEED A RELIABLE PARTNER FOR KEY BUSINESS SERVICES? THESE MDBC MEMBERS ARE JUST A PHONE CALL AWAY! MDBCONNECTS 3RD ISSUE 2015
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NEW MEMBERS
WARM WELCOME
As always, we constantly expand to include new and interesting partners as part of our international community of business professionals, allowing our members to find more opportunities for success. To that end, we would like to extend a very warm welcome to the MDBC Community for the following new members:
BUSINESS ACTIVITY: Airborne Oil & Gas develops, sells, and manufactures the following fully bonded continuous Thermoplastic Composite Pipe (TCP): TCP Flowline, TCP Downline, TCP Riser, and TCP Hose. The TCP is robust, lightweight, spoolable and corrosion - free. We also offer support by full system delivery, installation, and field service.
AIRBORNE OIL AND GAS
A IS AXIS REIT MANAGERS BERHAD
CYBERVIEW SDN BHD
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CORPORATE REPRESENTATION Rogier Cornelisse, Area Sales Manager Millie Gietman, Marketing & Sales Coordinator CONTACT: Monnickendamkade 1 1976 EC IJmuiden The Netherlands Tel: +31 (0) 255 763 500 Email: info@airborne-oilandgas.com Website: www.airborne-oilandgas.com
BUSINESS ACTIVITY: Axis Real Estate Investment Trust (Axis - REIT) is Malaysia’s first and largest Islamic business space and industrial REIT. Axis - REIT’s asset portfolio covers over 30 single tenant and multi-tenant properties located in strategic commercial hubs across the states of Selangor, Penang and Johor; with over 100 local and MNC tenants from industries that include business process outsourcing, logistics, aerospace & aviation, IT, electronics and medical and pharmaceutical research. Axis - REIT is your go - to business space provider for your office and industrial space needs.
CORPORATE REPRESENTATION Dato’ Stewart LaBrooy, CEO Leong Kit May, COO
BUSINESS ACTIVITY: Cyberview is a Technology Hub Enabler that empowers the tech community through the delivery of industry development initatives, investor relations services, and tech hub development and management services. Cyberview spearheads the development transformation of Cyberjaya into a Global Tech Hub with an aim that the next big innovation is from this tech city. Cyberview takes pride in its ability to consult, establish, and advance an open and conducive technology hub ecosystem by fostering unique business growth models for all stakeholders.
CORPORATE REPRESENTATION Mahadhir Aziz, Head of Technology Hub Development Div Noor Azfinah Ishak, Head of Investment Promotion
CONTACT: Penthouse, Menara Axis No 2 Jalan 51 A / 223 46100 Petaling Jaya Selangor Darul Ehsan Tel: +603 - 7958 4882 Email: info@axis-reit.com.my Website: www.axis-reit.com.my
CONTACT: SME Technopreneur Centre 2270 Jalan Usahawan 2, Cyber 6 63000 Cyberjaya Selangor Darul Ehsan Tel: +603 - 8315 6111 Fax: +603 - 8315 6110 Email: ccm@cyberview.com.my Website: cyberview.com.my
NEW MEMBERS
Ernst & Young Solutions LLP
OCBC BANK (MALAYSIA) BERHAD
QATAR AIRWAYS
Individual Members
BUSINESS ACTIVITY: EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The EY practice in Singapore, with a strength of over 2,300 people and 140 Partners, is part of the Asia-Pacific Area and provides services seamlessly across borders.
CORPORATE REPRESENTATION Barbara Voskamp, Partner - Dutch / EMEIA Tax Desk
BUSINESS ACTIVITY: OCBC Bank offers a comprehensive range of innovative financial solutions in consumer banking, business banking, international banking, global treasury and investment management.
CORPORATE REPRESENTATION Wong Sum Eng, Relationship Manager Goh Boon Chye, Head of Sales
Recognised for its financial strength and stability, OCBC Bank has been ranked ASEAN’s strongest bank and among the world’s five strongest banks by Bloomberg Markets for five consecutive years since the ranking’s inception in 2011.
CONTACT: One Raffles Quay North Tower Level 118 048583 Singapore Tel: +65 - 6535 7777 Fax: +65 - 6532 7662 Email: barbara.voskamp@sg.ey.com Website: www.ey.com
CONTACT: 1st Floor Menara OCBC 18 Jalan Tun Perak 50050 Kuala Lumpur Tel: +603 - 2783 4091 Fax: +603 - 2698 1411 Email: rainwong@ocbc.com Website: www.ocbc.com.my
BUSINESS ACTIVITY: Qatar Airways was named “Airline of the Year” at the annual Skytrax World Airline Awards 2015, 2012 and 2011 for outstanding inflight product and operational excellence. In addition, Qatar Airways has been named “Best Middle East Airlines” at the Skytrax Awards multiple times, and remains one of a select - few carriers with a Skytrax Five Star ranking for service excellence. Qatar Airways flies three times daily from Kuala Lumpur to more than 80 destinations in Americas, Europe, the Middle East and Africa via Hamad International Airport in Doha.
CORPORATE REPRESENTATION Emmanuel Oswald, Country Manager Malkit Singh Mukhtiar, Sales Manager
Lodewijk Govaerts Chief Executive Officer Bank of Nova Scotia Berhad Menara Boustead No 69 Jalan Raja Chulan 50200 Kuala Lumpur Tel: +603 - 2147 3002 Fax: +603 - 2141 2160 E mail: lodewijk.govaerts@scotiabank.com
Ko Van Den Hil General Manager The Westin Kuala Lumpur 199 Jalan Bukit Bintang 55100 Kuala Lumpur Tel: +603 - 2731 8333 Fax: +603 - 2773 8497 Email: ko.vandenhil@westin.com
CONTACT: Ground Floor Central Plaza 34 Jalan Sultan Ismail 50250 Kuala Lumpur Tel: +603 - 2118 6100 Fax: +603 - 2118 6001 Email: kulsales@my.qatarairways.com Website: www.qatarairways.com/my
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PICTURE PERFECT
MDBC much appreciates the attendance of the members at our Annual General Meeting!
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MDBCONNECTS 3RD ISSUE 2015
The Tavern Second to none, The Tavern at Guinness Anchor Berhad always provides for the best networking evening! Especially when MDBC invites our British, French and German colleagues to join.
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