1.0 Performance Improvement Plan 2022 to 2023

The Local Government Act (NI) 2014 put in place a framework to support continuous improvement in the delivery of council services. Each year, we must set one or more Improvement Objectives and have appropriate arrangements in place to achieve them.

Continuous improvement is a key priority for us. We will keep transforming how we do things to make sure we continue to meet the needs of our local communities, businesses and visitors alike. We want to remain adaptable and resilient, to flex and respond to our ever-changing environment.

We demonstrate our commitment to this through the development and implementation of an annual Performance Improvement Plan, alongside our other strategies and plans.

In our Performance Improvement Plan for 2022 to 2023, we set out what we hope to achieve, how we plan to do it and how our citizens will be better off as a result. It does not detail every improvement we intend to make, but focuses on the key areas identified for improvement through Community and Corporate Planning processes, stakeholder engagement and research analysis.

This year, we will deliver improvement in all seven of the Improvement Areas specified in the Local Government Act (Northern Ireland) 2014, and outlined below.

Strategic effectiveness Service quality Service availability