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SECURE BUT REMOTE

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HIGHWAYS CHALLENGE

HIGHWAYS CHALLENGE

Remote service is nothing new for the security industry, but it is likely to accelerate during the coronavirus pandemic and beyond by Anthony Brennan, Chubb Fire & Security

According to recent research from JLL*, more than three-quarters of businesses globally reported that 80% or more of their employees were working from home during April and May as they navigated lockdowns and social distancing measures in a global pandemic. The need to stay at home but maintain business continuity forced businesses to adopt remote working formats. Business leaders quickly began to understand that having sufficient remote working capability is a vital aspect of business resilience, especially during a pandemic. As a result of this shift in mindset, businesses are likely to expect the same from their service providers, demanding more remote service and support capabilities. This is a change that is here to stay, as businesses look to new solutions for employee wellbeing and safety amid the acceleration of digital transformation in the business world.

In the last 20 years, the industry has been developing remote capabilities, such as monitoring building status and performance, and conducting remote diagnostics. Today, in fire and security, technologies allow many services to be supported remotely for the end user. A vital part of the management of all customer facilities, whether it’s an office, logistic warehouse or data centre, is the maintenance of security and fire solutions that are essential for business continuity. The introduction of remote solutions

to the problems posed by 24-hour security and fire safety provides benefits for both customers and providers. Remote service providers like Chubb can provide remote monitoring and control on security systems, remote diagnostics and remote corrective action, with most of the work able to be completed without on-site staff.

As the world goes back to the “new normal,” businesses may try to reduce the number of on-site staff as contingency. There are various value-added services to help customers via remote monitoring centres, for example video guarding and visual verification. Technology

can also be used to recover CCTV images remotely, following an event that requires further investigation.

One of the key benefits of having the remote capabilities is the reduced disruption to critical businesses and facilities. For example, if a security system is being installed or upgraded in a hospital, traditionally installers or service providers would be onsite and causing potential disruption, however with remote capabilities on-site time and disruption could be reduced. After installing hardware on-site, it is then possible to conduct the majority of system configuration, testing and commissioning remotely, as well as adjusting access control systems to enable the smooth flow of key employees through the site with minimal fuss. This helps to speed up the work process, therefore significantly reducing on-site time. This is also crucial for the safety of our own employees, reducing exposure to risk such as during the recent pandemic, and means once equipment is installed, we can allocate our best talent to ensure a favourable outcome for all clients.

In recent months, the conversation on sustainability is shifting as the safety of the population is the highest priority. However, businesses will continue

to address sustainability and remote services can help improve a business’s carbon footprint. Increasingly, we see that responsible corporate entities are demanding environmentally sustainable solutions for every aspect of their business, whether that be a contract for fire and security monitoring or more sustainable strategies around waste and recycling.

Cybersecurity is often referenced as one of the concerns of a remote service offering, but from experience, as long as system integrators choose products that have a sound security design and keep the system up-todate, the customer risk exposure is mitigated. It also requires all parties of the supply chain to take responsibility for cybersecurity, with the help of dedicated procedures and technologies that continually identify risk of a cyber-attack.

As businesses continue to innovate and adapt during these unprecedented times, the acceleration of remote working practises and solutions is likely to continue. Security providers are already well-established to handle

the need for increased remote operations and are ready for a surge demand and appetite for such services, as businesses globally adapt to the “new normal.”

For further information please visit

www.chubbfiresecurity.com

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SALTO rises to the challenge

Achieves BSI Enhanced Level IoT Kitemark™

SALTO Systems, a leading has assessed the growing threat of demonstrates that a connected manufacturer of electronic this and created a Code of Practice product has a higher level of security access control solutions, (CoP) for IoT security, in collaboration controls in place than the market has become the first with the National Cyber Security standard for its type and is generally company to achieve the BSI Centre (NCSC) and other experts suitable for higher value or risk Enhanced Level IoT Kitemark™ for from academia and industry. BSI applications. Assessment to this level access control systems. (British Standards Institution) has involves BSI’s most in-depth and

The IoT is typically a network been part of this collaborative work exacting testing and analysis. of smart devices and systems to give clarity on best practice To achieve certification, the SALTO that can be connected, enabling for IoT security, subsequently XS4 One access control solution data to be exchanged to provide developing a scheme to assess had to meet the requirements of services, efficiency and innovation. connected/IoT devices. The scheme a Quality Management System Its technology can positively determines whether a product has such as ISO 9001 to demonstrate enhance lives and businesses, but the appropriate security controls functional, safety and interoperability the complexity of IoT also means for its intended use and is suitably performance. SALTO were also that those of criminal intent may supported throughout its intended required to undergo advanced attempt to access it to steal data, life. This cyber/physical security security testing for vulnerabilities hack cameras, enter buildings or scheme forms the security element of and security flaws in BSI’s state of otherwise breach security. the BSI Kitemark for IoT/Connected the art IoT laboratory. Furthermore,

The UK government’s Department products. SALTO also submitted their JustIN for Digital, Culture, Media and Sport The Enhanced Level IoT Kitemark mobile app and ProAccess Space web

services for assessment under BSI’s Secure Digital Applications

Kitemark, ensuring the wider system associated with the XS4 One had the appropriate security controls in place to provide support effectively.

SALTO Systems Limited MD Ramesh Gurdev says: “This achievement is yet another milestone that sets

SALTO apart from others in the market. We’re immensely proud to have achieved the Enhanced Level IoT Kitemark, which provides a mark of trust for current and potential customers to demonstrate that our SALTO contactless smart card NCoders for next-generation access control systems integrate the encoding capabilities of a powerful updated encoder with a built-in desktop reader function. The SALTO NCoder configures permissions and user access plans for user credentials. It is compatible with a wide range of RFID cards and mobile keys and can be used in most commercial markets including hospitality, enabling users to control management and user rights within their own building access system.

Security meets design with the SALTO BLUEnet generation of smart locking access control products and the NCoder is no exception. Featuring connected products are safe, secure and fit for purpose throughout their life. Combining this with the

Secure Digital Applications Kitemark for our app and web services gives further confidence to our customers that we have taken care of security across our whole eco-system.”

David Mudd, Global Digital and Connected Product Certification Manager at BSI said “SALTO has focussed heavily on the security aspects of the whole environment of the organization’s Access Control System. Achieving the Enhanced Level IoT Kitemark has enabled the a sleek design, the SALTO NCoder extends SALTO SPACE data-on-card best in class performance while adding innovative features to keep buildings secure, flexible, and smart. It integrates DTLS v1.2 security technology to protect communications.

SALTO NCoder’s SPACE standards-based design puts system operators in complete control, working with any compatible cards and smart-locking platform from SALTO Systems. Focused on innovative functionality and secure communication, the SALTO NCoder supports multiple credential technologies (MIFARE and iCLASS Seos) and digital key delivery organization to demonstrate that its XS4 One product exceeds the market standard for security control.

“Additionally, certification to the Secure Digital Applications Kitemark for the organization’s JustIN app and web services will provide further reassurance to SALTO customers so that its entire access control ecosystem has the appropriate security control in place.”

For further information please visit

Powerful encoding capabilities right at your fingertips with the new SALTO Ncoder

www.saltosystems.com

establishing security between devices. The ProAccess SPACE system allows operators to grant users access permission for multiple doors and zones, configure date and time for access, and even schedule timed access. The SALTO NCoder lets platform operators manage all access control needs with one smart and secure device. Quickly and efficiently manage system operator user key creation, visitor management, and PPD (SALTO Portable Programming Device) data storage from a single smart and contactless secure management device.

SALTO NCoder Features

• Compatibility: Runs on

SALTO ProAccess SPACE and currently programs MIFARE

DESFire EV1 and EV2 cards and tags and iCLASS Seos versions. • Communications protected by standard cryptography (DTLSv1.2 - AES128). • Built-in Ethernet and USB interfaces. • DHCP IP addressing. • Standards-compliant reader/encoder with SAM data are not stored in the device to ensure secure key management technology system.”

New Neo cylinder microsite http://saltoneo.saltosystems.com/en/

To enable potential users to discover more about its new Neo electronic cylinder SALTO Systems, has launched a easy view microsite dedicated to the product.

The compact SALTO Neo Cylinder is designed for doors where fitting an electronic escutcheon is not possible or required and can be installed on standard doors, server racks, gates, cabinets, electric switches, sliding doors, and more. It’s available in an extensive range of models to suit almost any kind of door.

Energy efficient, it provides in 100,000 / 130,000 operations from just one set of batteries. The IP66- rated SALTO Neo Cylinder is weatherresistant, making it especially suitable for outdoor use, even in the harshest of environments. Inside the tough Neo Cylinder exterior is the absolute latest in electronic lock technology. Certified to the highest security standards, and incorporating ever-higher quality and reliability, the SALTO Neo Cylinder offers value far beyond security, however. It also provides greater control over the door by offering users access to audit trails, reports, alerts and so much more.

The new microsite gives an overview of the main features and benefits of the Neo cylinder as well as more detailed information of the product on SALTO’s SPACE and SALTO KS technology platforms. This includes technical specifications including available finishes, dimensions, compatible smart key technologies, environmental operating conditions, and IP, fire and security certifications and more. You can also download a new 8-page SALTO Neo e-book by completing a short information request box. An email link will then be sent enabling the brochure to be downloaded.

Keeping it shipshape

Queen Elizabeth class aircraft carrier’s workforce protected by all-purpose emergency response team

HMS Queen Elizabeth (QNLZ) and HMS Prince of Wales (PWLS), the largest warships ever built for the Royal Navy, were constructed by thousands of people at Babcock’s secure site in Rosyth, north of Edinburgh. A team of specialist security officers trained to fight fires, deliver first aid, navigate confined spaces and rescue at height, protected workers throughout the assembly and commissioning phases.

The first time Lynsey Burns saw HMS Prince of Wales aircraft carrier, it was a block of steel the size of a suburban house. It was late 2014, and she had just joined a specialised squad protecting workers on the ship, which was being constructed at Babcock’s Rosyth site.

HMS Prince of Wales, along with its sister ship, HMS Queen Elizabeth, are the largest UK Royal Navy vessels in history. At 280 metres long, they are longer than the UK’s Houses of Parliament in London. Each with a displacement of 65,000 tonnes,

they can carry up to 40 aircraft and 1,600 people. “It was a floating city, eventually,” Lynsey said.

Over eight years of construction, G4S also protected the larger 300 acre site: its people and the project, providing fire and security equipment, support for major events and expert modelling to manage risks. Crucially, a G4S team of men and women trained as all-purpose first responders - firefighters, paramedics and search and rescue professionals - constantly patrolled the aircraft carriers.

Known as the Emergency Response Team (ERT), they also provided support to the whole site, with activities ranging from Engineering and ship maintenance, to building critical national infrastructure that requires security controls, independently audited by external third parties.

“We had the opportunity to work on critical infrastructure and demonstrate how we design a security solution tailored to this project’s needs. It was a bespoke service to this unique project.”

Phil Gachagan, a former Police Scotland Detective Chief Inspector who joined G4S at Rosyth in January 2018, said: “I was hired to manage the team and expected it would be mostly conventional security work. Instead, I was managing a multiskilled specialist resource and a

‘Two skyscrapers built horizontally’

Constructing ships on that scale required extraordinary engineering, as well as an unbelievable amount of resources. As one of the largest defence engineering projects, more than 3,100km of electric cable, 2 million metres of fibre optic cable, 364km of piping, 41km of ventilation trunking and 65,000 tonnes of steel were used for each ship.

More than 7,000 people worked on-site at its peak, and 51 million ‘working hours’ went into their design and construction.

The ships were described by those on-site as two horizontal, floating skyscrapers. An enormous Goliath crane, purpose-built for the project, lifted pre-built sections into a dry dock, where construction workers and engineers assembled rooms, steel and cables together.

The Aircraft Carrier Alliance (ACA) – an alliance between Babcock International Group, BAE Systems, Thales and the Ministry of Defence, was established to deliver them.

Patrolling the site in distinct red overalls throughout construction were the Emergency Response Team officers. “We were involved with this project from the planning stage, through to the development, delivery, refining and completion stages,” Brian said. “It’s been an amazing voyage already.”

Each ship had a dedicated team trained in fire rescue, rescues at height, confined space rescue and water based rescue. “They’re trained by serving fire officers,” Phil said. “They have the same equipment, the same breathing apparatus, fire hoods, tunics and helmets, as the fire service.”

During construction, they aimed to be able to get to the scene of an incident within two minutes.

Throughout the project, the team responded to first aid incidents, heart attacks and fires. The ERT officers also drew from their training to report any potentially unsafe conditions, preventing other accidents from taking place.

“The ERT maintained a safe and secure environment,” Brian said. “If an incident did occur, their immediate response greatly minimised the impact of those incidents.”

While the ships were being painted, ERT officers trained in water rescues patrolled the waters below in a small vessel, and construction workers regularly told the team their red uniform was a reassuring sight on the flight deck.

Vice Admiral Sir Simon Lister was the Managing Director of the ACA, which built the ships. “The ER Team from G4S made a great contribution to the PWLS project,” he said.

Leveraging the wider G4S business

Throughout the near-decade of preparation and construction, the ERT was supported by many other areas of G4S.

G4S’s fire and security business installed evacuation and mustering systems. The G4S Events business provided expertise and support for large-scale events on site, some of which were being broadcast live around the world. The G4S Canine business and Risk Experts also provided additional support at times throughout the project.

“We drew from the expertise across the G4S group of businesses, continually developing and evolving our solution to meet the needs of this unique construction project,” Brian said. More than 100 G4S staff in two units managed physical security and specialist emergency response.

A single fire alarm going off meant an entire ship had to be evacuated and searched. Workers had identity cards that they scanned to go on and off the ship, meaning the ERT officers always knew how many people were still on-board.

The team was trained to assess security threats and to identify and isolate any potential risks, but also to be flexible - to be genuine, friendly people. In July 2014, HMS Queen Elizabeth was officially named to huge fanfare.

Thousands of people - including Her Majesty the Queen - arrived on the site. Throughout construction,

there were major visits from many other dignitaries, including former British Prime Ministers, David Cameron and Theresa May.

Shaun Fyfe was the Operations Coordinator for G4S at the Babcock site and has since taken up the role of Service Delivery Manager. A former Royal Guard at Buckingham Palace, he joined the team as a security officer to be closer to home and family.

“We have responsibility for all ships that come in. All ships are here for maintenance and in-service support,” he said.

Lynsey, now a supervisor, added: “I wanted to be on-board the aircraft carrier, on the flight deck, and that’s exactly what I got to do.”

ERT becomes SERT

Those at the Rosyth site knew their time protecting workers on the aircraft carriers would slowly come to an end. As each ship was finished and prepared to leave, Phil and Brian prepared to transition the ERT officers to other roles, and to create one hybrid security squad.

“The number of ERT staff needed to patrol the site reduced, but we needed to retain their skill-set, expertise and knowledge,” Phil said.

“So we merged both security and ERT activities into one - an unprecedented move - and minimised the number we had to make redundant. In the end, there were no dedicated ERT roles.” A small core team was kept, most of whom knew the aircraft carriers intimately.

Andy Lane, G4S Secure Solutions UK’s Chief Operating Officer, said the project highlighted the confidence each party had in each other.

“Seeing the team working closely with Babcock to overcome all the challenges a highly complex project such as this brings demonstrated the trust both parties have for each other,” he said.

“Then to adapt and future-proof the service and the reputation of the site operation showcases local management and all team members as great ambassadors for both companies.” The officers continue to monitor the site, protect commercial and naval ships in port, and will be ready when Babcock begin building new Royal Naval Type 31 frigates at Rosyth next year.

When the Prince of Wales sailed out of the dock on September 19, 2019, it was an emotional time for the now SERT officers. “I invested five years of my life on her,” Lynsey said. Lee said he pays attention any time the ships are mentioned in the news. “You think, ‘wait, what’s it doing now?’ We’re connected to those ships.”

For further information please visit

www.g4s.com

Protection against infection

With the spread of infection now at the height of concern, Karen Trigg of Allegion UK highlights how door hardware can lend a hand in helping to slow the spread of bacteria

The spread of COVID-19 has sent a shockwave of concern across the world. It has acted as a wakeup call for everyone - from government and healthcare officials to the general public and facility managers. There’s a renewed appreciation for maintaining safe and sterile environments, and this is especially true for facility managers and their buildings.

Care homes and healthcare environments, in particular, have always been on high alert. With the elderly and ill being at a higher risk of developing severe health problems due to the spread of harmful viruses and bacteria, it’s imperative that their facilities are kept as safe and sterile as possible.

Even before the viral pandemic, it was known that bacteria could remain active on common contact surfaces for days – including door handles and grab rails, transmitting from person to person. This poses an added challenge for facility managers.

How can facility managers take steps to prevent the spread of bacterial infections such as E.coli, S.aureus and MRSA?

Well, alongside the primary infection control measures, such as hand hygiene and environmental cleaning, there are other ways in which facilities with high footfall can help protect against infection – with door hardware choices.

Bacteria and surfaces

Experts say that around 80 percent of infections are transmitted through the environment. Yet, in a detailed

In addition to safe hygiene practices, decision makers can go one further and take extra precautions by investing in hardware preventatives, such as antimicrobial coatings, that are designed to keep the spread of bacteria to a minimum – especially in buildings that need it the most such as hospitals, schools and care homes.

2018 report conducted by Allegion UK, it highlighted that only 71 percent of healthcare facilities use environmental cleaning as a method to prevent the spread of infection. In addition, only 52 percent of the healthcare respondents believed their existing infection control measures to be robust and effective.

With this in mind, facility managers must look to improve their methods and seek additional ones too. Infection control precautions, including regular and thorough hand washing and surface cleansing, as well as the availability of antibacterial gel, is the first step in preventing the spread of bacteria and microorganisms.

In addition to safe hygiene practices, decision makers can go one further and take extra precautions by investing in hardware preventatives, such as antimicrobial coatings, that are designed to keep the spread of bacteria to a minimum – especially in buildings that need it the most such as hospitals, schools and care homes.

How to handle cross-contamination

Under The Workplace (Health, Safety and Welfare) Regulations 1992 act, facility managers have a duty to keep inhabitants safe and their environments clean. Now, more than ever, it’s integral for decision makers to think of additional ways to keep their premises hygienic.

The first touch point for anyone

entering, exiting or moving around a building is the door hardware, hence why it can be the most contaminated area. So for that extra layer of protection, decision makers can use tailored door hardware with inbuilt antibacterial properties. Antimicrobial coating for example, is specifically formulated to inhibit the growth of bacteria by interrupting cell multiplication and can go a long way in reducing the spread of bacteria.

Embedded within the nylon during production, anti-bacterial protection can’t be washed away or rubbed off. This provides effective and longlasting defence, he¬¬lping prevent germ build-up, and significantly reducing cross-contamination from contact areas.

Designed to provide immediate escape in an emergency, exit devices allow people to quickly leave a building without having to unlock the door. Again, some exit devices

also include an added antimicrobial coating, which helps provide protection against the growth of bacteria and micro-organisms. Aside from aiding egress, these products are ideal for use in sterile environments such as operating rooms and cleanrooms.

Automating doors can also help to inhibit the spread of infection, especially in facilities with a high footfall. Automatic door sensors are used to activate operator devices fitted to the main access doors. In a surgery for example, these doors allow doctors and nurses to enter and exit the sterile area without touching any door handles or activation switches.

Investing in long-term door hardware products will help to protect your premises. And knowing that the premises is hygienic and cleaner will also help to improve staff satisfaction and productivity, leading to a well-organised, operated and efficient-running facility.

Invest now for a safer future

As a facility manager, it should be a continuous objective to ensure optimal health and safety for all people within your building(s). No matter the size of the premises, especially in the current climate, you should be confident that your facility is equipped to help prevent the spread of infection.

Although antimicrobial coating is not a substitute for good hygiene, by raising the standards of door hardware and infection control, we can fight the invisible threats more effectively. Not only will it help contain the spread of germs and bacteria, but taking this step will help to secure your premises and leave you well prepared for the future.

For further information please visit

www.allegion.com

Astute Electronics Astute Electronics promises to deliver customers the best Quality, Service and Reliability. Astute is both an Electronic Components distributor and a global and UK parts supplier. The company’s highly-qualifi ed team is experienced in procurement, engineering, logistics, fi nance, program management and QA. www.astute.co.uk

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Smarter visualization

Networked visualization leading to smarter decision making

A reliable networked visualization solution is indispensable to monitor, analyze, and share an ever increasing number of video and data sources all over the world. That is why Barco designed its networked visualization solution, the simplest and most fl exible way to securely distribute any information to any location. The result: faster and smarter decision-making. Barco Barco designs and develops visualization solutions for the security market. With its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, North America and Asia Pacifi c, Barco is active in more than 90 countries with 4,000 employees worldwide. Barco posted sales of 1.158 billion euro in 2013. www.barco.com/references

Learn more about networked visualization at www.barco.com/netviz

14090.BARCO.resize.ad.in security.netviz.indd 1 24/04/14 15:43 Bosch Security Systems Offer an extensive portfolio of innovative, high-quality, ergonomic products and systems for security, safety and communication. Our product range includes video surveillance systems with state-of-the-art IP-solutions, access control systems, intrusion detection systems, fi re detection and evacuation systems, security management systems, paging and personal security systems and public address and conference solutions. www.boschsecuritysystems.com

Dallmeier One of the world leading providers of products for network-based video surveillance solutions, already has more than 30 years experience in the development and manufacture of high quality components and complete solutions for the CCTV/IP sector. www.dallmeier-electronic.com

06.02.2012 11:05:55 DSX manufactures integrated solutions for the access control and security industries. Based in Dallas, DSX designs all software and hardware in house. The company motto is: ‘Integrated Solutions and real world applications are what we do best.’ DSX products are sold worldwide through a network of factory-trained dealers. Dealers are located in the US, Canada, Mexico, Latin and South America, Europe, Middle East, Australia and the Pacifi c Rim, and Nigeria amongst others. www.dsxinc.com

Falken At Falken, we are a fully licensed, registered, and insured professional service, equipment, manufacturing and retail supply fi rm. Founded and staffed by former law enforcement offi cers and retired military personnel, we have grown to become a trusted and secure global provider. www.falken.us

FLIR FLIR Systems, Inc. is the global leader in Infrared cameras, night vision and thermal imaging systems. Our products play pivotal roles in a wide range of industrial, commercial and government activities in more than 60 countries. www.fl ir.com

Hitachi Hitachi’s 3D LiDAR “Time-of-Flight” (TOF) sensor adds an enhanced layer of security / marketing data to existing systems using advanced infrared motion technology. Hide.Hayashi@hitachi-eu.com

Honeywell Security Group delivers the newest innovations, technologies and products. Honeywell is driven to maintain its position as an innovator and leading manufacturer, and invests continuously in R&D. Each of the product ranges regularly delivers new features and technological advancements, while maintaining a familiar user interface and backwards compatibility for ease of installation. Honeywell is a world leading security business. www.security.honeywell.com

Paxton Access Ltd is a leading manufacturer of electronic access control systems. From its inception Paxton has aimed for engineering excellence. This means designing and manufacturing intelligent and innovative products that are fi t for their purpose. We have become a market leader through our constant efforts to exceed the expectations of installers and system users. www.paxton.co.uk

Keytracker Ltd Secure Storage & Management for all Keys & Equipment Mechanical & electronic tracking to suit all budgets & applications, low spec to high tech – the world’s largest range of tracking systems for keys & equipment. Keytracker Ltd, Keyper House, Unit 3, Station Road, Rowley Regis, West Midlands, B65 0JY sales@keytracker.co.uk www.keytracker.com

Samsung Security Samsung Techwin is one of the fastest growing professional security brands in Europe. Providing a complete range of security solutions that are suitable for a wide range of applications, the company is dedicated to developing technology and products that its clients demand. www.samsungsecurity.com

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Luminite Luminite have been designing and manufacturing PIR detection systems for 35 years and have extensive expertise in the security market. Their fl agship Genesis wireless security range provides rapid, fl exible and robust solutions to minimise installation costs and maximise profi ts.

www.luminite.co.uk Wyless Systems Our award-winning M2M platform, delivered in partnership with the world’s largest mobile network operators, provides secure, reliable wireless connectivity to mobile and fi xed devices in nearly every country in the world. Our unique products and services help our customers deploy robust, scalable and secure M2M applications. +1 617 949 8900 +44 1895 454 699 info@wyless.com www.wyless.com www.wyless.com

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