SURVEILLANCE
Secure but remote Remote service is nothing new for the security industry, but it is likely to accelerate during the coronavirus pandemic and beyond by Anthony Brennan, Chubb Fire & Security
A
ccording to recent research from JLL*, more than three-quarters of businesses globally reported that 80% or more of their employees were working from home during April and May as they navigated lockdowns and social distancing measures in a global pandemic. The need to stay at home but maintain business continuity forced businesses to adopt remote working formats. Business leaders quickly began to understand that
30 | August 2020 | IN SECURITY
having sufficient remote working capability is a vital aspect of business resilience, especially during a pandemic. As a result of this shift in mindset, businesses are likely to expect the same from their service providers, demanding more remote service and support capabilities. This is a change that is here to stay, as businesses look to new solutions for employee wellbeing and safety amid the acceleration of digital transformation in the business world. In the last 20 years, the industry
has been developing remote capabilities, such as monitoring building status and performance, and conducting remote diagnostics. Today, in fire and security, technologies allow many services to be supported remotely for the end user. A vital part of the management of all customer facilities, whether it’s an office, logistic warehouse or data centre, is the maintenance of security and fire solutions that are essential for business continuity. The introduction of remote solutions
