How Facebook, Twitter and connected television transform global TV by mediamaispasque

Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

FACEBOOK AND TWITTER’S BATTLE OVER SOCIAL TV WILL TRANSFORM THE GLOBAL TELEVISION MARKET Facebook and Twitter are fighting for key roles in the worldwide television market, particularly TV advertising and pay-TV, as Internet-connected television makes TV into a social medium. Social TV: How Facebook, Twitter and connected television transform global TV advertising, pay-TV, EPGs and broadcasting is the first critical appraisal of how the battle between the two major social networks over social TV is shaping twenty-first century television and challenging the TV industry. The winner will take a dominant strategic position in socially-targeted TV advertising, pay-TV content recommendation, TV show marketing, next-generation EPGs and interactive viewing. The television is already becoming a social device, as Google TV, Yahoo Connected TV, CE manufacturers and pay-TV operators race to connect TV sets to the Internet. Internet TV apps enable viewers to access their social networks via the TV screen and to discuss TV shows on TV while they watch. Viewers can also use social networks and apps on the TV to recommend TV shows or movies to family and friends. They can equally discover shows and movies from them. This rise of social television particularly benefits the main social networking services, Facebook and Twitter, so that they are now rivals for multi-billion dollar segments of the international television market. 

Facebook aims to tap the $180bn worldwide TV ad market – Google TV and other connected TV systems will put Facebook and Twitter targeted ads on TV screens

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Global pay-TV, estimated at $250bn in 2014, needs social recommendation and discovery services because these encourage viewers to subscribe to more expensive packages and buy more video-on-demand – Facebook and Twitter are both major providers of social data

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Middleware and EPG providers similarly need social network data for recommendation and discovery – the European EPG market alone will be worth $555m by 2014

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Facebook and Twitter buzz affects TV ratings, while broadcasters that use the social networks for viewer engagement are effectively sharing their audiences with them

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The social networks know in real time how people react to TV programming – this is an essential supplement to Nielsen-type viewing data

This report maps out the emerging social TV landscape and analyses how the battle over social TV between the social networks, and other Internet companies such as Google, permanently transforms the TV market, as connected television arrives in our homes.

Futurescape provides leading global companies with thought-provoking and incisive analysis of disruption and innovation in digital media and television. Its reports are bought by international advertising and media agencies, TV broadcasters and producers, cable, satellite and mobile operators, media owners, publishers, industry analysts and government agencies, including: AT&T, BBC, CBS, Digitas, Disney, Eutelsat, Fox, HBO, ITV, MediaCom, Ogilvy, Orange, Publicis, UBS, Virgin Media, Warner Bros.

Social TV: How Facebook, Twitter and connected television transform global TV advertising, pay-TV, EPGs and broadcasting can be ordered online at www.futurescape.tv

Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

Sample page 5.5. Facebook and Twitter on three screens – a better service for users Both Facebook and Twitter stand to benefit from their arrival on connected TVs. At the very least, their existing users will be able to enjoy the added convenience of having the services on the living room screen, as well as on the PC, laptop, mobile and iPad. Edelman’s insight that people think of social networks as entertainment means viewers are likely to regard social networks as another entertainment option on the TV screen. From a CE manufacturer perspective, Vizio co-founder Ken Lowe agrees: “We are witnessing the demise of television, new technologies are going to take over, television is being replaced by the entertainment display.” Just reading updates and tweets by family and friends can be entertaining. Contributing in real time, whether via the TV set or via a second screen device, creates opportunities for people to become even more socially engaged with TV programming. If users do appreciate having Facebook and Twitter on TV, then user satisfaction should grow, even if incrementally at first, and reduce churn for the social networks. Churn would appear to be more of an issue for Twitter than Facebook, as the company has said that it needs to explain the service’s benefits better to new users, as there is often a “so what?” reaction after joining. For each of the social networks, new users may be recruited as flat screen buyers discover that the two services are already available via the apps gallery.

5.6. Providing real-time conversation and social interaction via the TV One of the main commercial goals is to be the real-time conversation service that runs alongside major live viewing events, such as the Super Bowl or the Oscars. Such conversations are already increasingly integrated on broadcasters’ Web sites, via Facebook and Twitter social plug-ins. Providing them direct on the TV screen will give a social network invaluable usage and awareness amongst connected TV viewers. That awareness will spread from those viewers to their personal social networks. There will be further specific commercial opportunities from sharing advertising, sponsorship and other revenue streams, such as transactional, that derive from the app that incorporates the conversation. This will likely require the social network to have one or more partners. Depending on the social TV system, these could be the CE manufacturer or platform operator and the broadcaster or content rights owner. The prospective partners will have to consider their overall relationships with the social networks. For instance, broadcasters and content owners may opt to favour Twitter over Facebook. By backing the smaller service, they could give themselves some flexibility and not be locked into Facebook for all of their social functionality and social graph requirements.

5.7. The social networks target the TV data market, to supply social data to the TV industry Both Twitter and Facebook have the ability to provide social graph data to the TV industry, either free or in paid-for services. Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

Sample page 4.10. Cable, satellite and IPTV operators outside the USA 4.10.1. BT Vision – UK IPTV operator  Telco BT (formerly British Telecom) operates the IPTV service BT Vision, which had 467,000 subscribers as of end March 2010  Since April 2010, BT Research Leader Andy Gower has been conducting social TV research, with MIT scientist Dr Marie-Jose Montpetit, in a project that focuses on:  How to connect social networks with the traditional TV viewing experience  The revenue generating potential of content recommendation  Differing social experiences with different content genres  Integrating social networks with telco customer data, such as family and friend calling plans  A role for social audio communication around TV viewing  Capitalising on multi-screen viewing behaviour  For more about this 12-month research project, see our exclusive interview with BT Research Leader Andy Gower in section 11 4.10.2. Virgin Media – UK cable operator  The UK’s only cable operator, with 3.8m customers, Virgin aims to launch TiVo set-top boxes with apps by end 2010 4.10.3. HBB in Europe  Hybrid Broadcast Broadband TV (HBBTV) is a European DVB/IP platform backed by the European Broadcasting Union that enables Internet content to be accessed on TV  Set-top boxes went on sale in Germany Christmas 2009, with roll-out across Europe in 2010 4.10.4. Liberty Global cable systems in Europe, Chile and Australia  Plans to launch an “all-IP multimedia home gateway” system including Internet content and widgets to its 18m subscribers in Europe, Chile and Australia  The system is being provided by several players with an interest in social networking widgets: Samsung is building the multimedia home gateway, which uses Intel's Atom CE Media Processor, while the middleware and the user experience comes from NDS 4.10.5. Portugal Telecom – Meo IPTV  Portugal Telecom’s Meo IPTV service, which uses Microsoft’s Mediaroom IPTV software, has launched a Facebook app to its 700,000 customers  The app lets viewers watch TV and simultaneously access their Facebook account, see posts on their Wall and view their own and friends’ photos 4.10.6. Indian cable operators  Facebook, Gmail and YouTube via cable TV is already being offered to Indian cable customers  Set-top box maker Logic Eastern has deployed 60,000 set-top boxes in South Delhi, Mumbai, Bangalore, Nagpur, Bhubaneswar and Jammu  Key selling points are that DTH cannot provide the service and that it is bundled with the regular cable TV subscription, so does not require customers to pay for a separate broadband connection  Consumers are given a special remote control, with a wi-fi keyboard planned  60,000 households represents almost 1% of Facebook’s estimated 6.8m Indian users

4.11. Internet TV set-top boxes 4.11.1. Boxee  Offers PC media centre software and a set-top box, due to launch November 2010, for using Internet content on a TV: remote includes QWERTY keyboard, system includes TV apps

Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

Sample Screenshot Page

Screenshot 45: Verizon Twitter widget – send Tweet

Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

Table of Contents 1. EXECUTIVE SUMMARY

1.1. Facebook and Twitter are battling over the future of TV 1.2. Internet connectivity transforms TVs, platforms, business models and the viewing experience 1.3. Facebook and Twitter enter the entire TV value chain 1.4. CE manufacturers need social networks for consumers’ expectations of TV social interactivity 1.5. Cable, satellite, IPTV operators need social networks for content recommendation 1.6. Facebook and Twitter will compete for $180bn global TV ad spend – via the TV 1.7. Data sales: the opportunity for Facebook and Twitter to diversify revenue streams 1.8. Connected TVs will increase social networks’ influence over TV ratings

2. CONNECTED TVs AND SOCIAL NETWORKS ARE CREATING SOCIAL TV 2.1. Consumers demand an enhanced and social TV experience like never before 2.1.1. Research: Consumers want the Internet and social networks on their TVs 2.1.2. Research: Consumer interest in TV apps 2.1.3. Panasonic and Verizon: Consumers want and use social interactivity via TV 2.1.4. TV viewers are already two-screening and connecting TVs to the Internet 2.1.5. The Internet is widely regarded as a leading form of entertainment 2.1.6. Edelman: Are social networking sites better value entertainment than television? 2.1.7. Facebook and Twitter – adding the social dimension to two-screen viewing 2.2. Four reasons why consumers want connected TVs 2.2.1. Personalize the TV experience 2.2.2. Customize the TV experience 2.2.3. Discover new content based on existing interests 2.2.4. Enjoy a more social TV experience 2.3. Further research on socialising and television 2.3.1. Thinkbox: Viewers want to view TV socially 2.3.2. Intel: Social networking is a key driver for connected TV adoption 2.3.3. Facebook and Twitter are essential partners for connected TV 2.4. CE manufacturers and platform operators: New business opportunities and challenges 2.4.1. CE manufacturers are becoming online service providers 2.4.2. Platform operators respond to consumer demand and manufacturer competition 2.5. Social networks: Facebook and Twitter in connected TVs herald a new era of social TV 2.6. Broadcasters, content owners and advertisers confront a social TV landscape 2.7. Providing Internet content on TVs: apps or complete Web sites? 2.7.1. Offering the most popular Internet services – video-on-demand and social networking 2.7.2. Prime locations for Facebook and Twitter in app stores

Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

3. THE CONNECTED TV MARKET: DATA AND PREDICTIONS

3.1. TV apps – market size estimates 3.1.1. $1.7bn apps market by 2013 3.1.2. $1.9bn apps market by 2015 3.2. How many TV sets are already Internet-connected? 3.2.1. Connected CE devices globally 3.2.2. Connected CE devices in Western Europe 3.2.3. 24% of US households already have a TV connected to the Internet 3.2.4. Connected TVs’ ease of use leads to rising TV connectivity 3.2.5. Is the TV set poised to become the home’s connected entertainment hub? 3.3. Connected TV and CE device sales and shipments – analysts’ forecasts 3.3.1. Connected TV sales and shipment forecasts: USA, Americas, European countries, China 3.3.2. Global connected TV sales and shipment forecasts 3.3.3. Connected CE device sales and shipment forecasts 3.3.4. Will connected CE devices become ubiquitous globally? 3.3.5. Falling Blu-ray player prices are driving mass-market adoption 3.3.6. Marketing soars for connected TVs and 3D sets

4. KEY PLAYERS AND PARTNERSHIPS IN BUILDING SOCIAL TV 4.1. How Google TV, Yahoo and Microsoft compete in the connected TV market 4.2. Google, Intel and Sony partner for Google TV 4.2.1. Does Google TV support Facebook and Twitter as competitors in targeted advertising? 4.3. The Yahoo Connected TV app platform and partners 4.3.1. The platform’s development 2008 – 2010 4.3.2. Yahoo widgets for Facebook, Twitter and other social media 4.3.3. Yahoo widgets for TV and video 4.3.4. Could Yahoo identify which TV show the consumer is viewing? 4.4. Microsoft embedded software for IPTV 4.5. Figure: Facebook and Twitter apps reach TV via Google, Yahoo and Microsoft middleware 4.6. Major app platforms and which CE manufacturers have adopted them 4.6.1. App platforms partnering with CE device manufacturers 4.6.2. The rationale for multiple partnerships 4.7. CE manufacturers and their app platform partners 4.7.1. Hisense 4.7.2. LG Electronics – NetCast 4.7.3. Mitsubishi – StreamTV 4.7.4. Panasonic – Viera Cast 4.7.5. Philips – Net TV 4.7.6. Samsung – Internet@TV 4.7.7. Sanyo 4.7.8. Sharp – Aquos Net 4.7.9. Sony – Yahoo Connected TV and Google TV 4.7.10. Toshiba 4.7.11. Vizio – Internet Apps (VIA platform) 4.8. Set-top box and middleware providers and their app platform partners 4.8.1. Motorola 4.8.2. NDS 4.8.3. Nagravision Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

4.8.4. Rovi (Macrovision) 4.9. US cable, satellite and IPTV operators and their app platform partners 4.9.1. Cable operators 4.9.2. Satellite: DirecTV and DISH 4.9.3. IPTV: Verizon FiOS TV 4.10. Cable, satellite and IPTV operators outside the USA 4.10.1. BT Vision – UK IPTV operator 4.10.2. Virgin Media – UK cable operator 4.10.3. HBB in Europe 4.10.4. Liberty Global cable systems in Europe, Chile and Australia 4.10.5. Portugal Telecom – Meo IPTV 4.10.6. Indian cable operators 4.11. Internet TV set-top boxes 4.11.1. Boxee 4.11.2. Google TV / Logitech 4.11.3. Roku 4.11.4. TiVo 4.11.5. YuiXX / Conceptronic (Intel) 4.12. Game consoles integrating Facebook and Twitter 4.12.1. Microsoft Xbox Live 4.12.2. Sony PS3

5. SOCIAL TV AND THE TV INDUSTRY: INNOVATION AND DISRUPTION 5.1. Why Facebook and Twitter are already major forces in television 5.2. Figure: Facebook and Twitter in the TV value chain – innovation and disruption 5.3. Social networks have user numbers equal to top TV audiences 5.3.1. Global reach: Facebook’s user base is half a billion 5.3.2. Twitter’s user base exceeds 100m 5.3.3. Facebook’s US user base compared with TV audience size 5.3.4. Twitter’s US user base compared with TV audience size 5.4. How the dynamic connected TV market benefits social networks 5.5. Facebook and Twitter on three screens – a better service for users 5.6. Providing real-time conversation and social interaction via the TV 5.7. The social networks target the TV data market, to supply social data to the TV industry 5.8. Transforming EPGs into social EPGs with social recommendation of TV shows 5.9. Gaining increasing power over TV ratings 5.10. Facebook and Twitter will compete for the $180bn global TV ad spend – on connected TVs 5.11. COO Sheryl Sandberg: Facebook is challenging TV advertising as a brand building channel 5.12. Twitter’s Promoted Tweets and @Earlybird – bound for connected TVs? 5.13. Facebook and Twitter will be ad platform competitors on connected TV 5.14. How Twitter and Facebook already compete for TV industry partnerships Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

5.15. Twitter – real-time conversations, a living EPG, and audience data 5.16. Facebook – social media integration for VOD and set-top box middleware 5.17. The future for social networks on connected TV 5.17.1. Will Facebook Credits facilitate VOD purchases and gifting? 5.17.2. Competing via functionality and developer communities 5.17.3. New regulatory and privacy challenges? 5.17.4. A possible key role for legitimate P2P content distribution 5.17.5. International opportunities

6. CE DEVICE MANUFACTURER STRATEGIES

6.1. Incorporating social apps into connected TV sets 6.2. A real-time interactive social context for all video viewing – TV and on-demand 6.3. Viral marketing for connected TV from the TV set 6.4. Boosting VOD sales through content recommendation 6.5. Incorporating additional social functionality 6.6. Accessing social network data for content recommendations 6.7. YouTube Leanback and Facebook integration 6.8. Integrating social apps with TV broadcast 6.9. Should manufacturers standardize a widget platform to encourage innovation? 6.10. Is the iPad a rival social TV device to the connected TV?

7. PLATFORM OPERATOR AND MIDDLEWARE PROVIDER STRATEGIES 7.1. The threat of disintermediation by connected TVs 7.2. Platform operators respond with better-integrated social apps 7.3. Social activity via TV benefits the platform operator business model 7.4. Massive content choice on connected TV platforms requires a new kind of EPG 7.5. Social discovery and recommendation: the key to finding connected TV content 7.6. Facebook and Twitter data can power social EPGs 7.7. Should platform operators rely on Facebook and Twitter data? 7.8. Wanted – the next-generation of socially integrated middleware 7.9. TV apps arms race: CE manufacturers vs platform operators 7.10. Independent set-top boxes

Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

8. BROADCASTER AND CONTENT OWNER STRATEGIES

8.1. Broadcasters engaging with audiences via social networks – a Faustian pact? 8.2. Why are broadcasters sharing their audiences with social networks? 8.2.1. The significance of tools that integrate social networks into TV Web sites 8.2.2. Pros and cons for broadcasters in implementing Facebook and Twitter logins 8.2.3. Internet users prefer to access sites with their Facebook identities 8.2.4. Facebook – a dominant identity provider 8.3. Do social networks drive TV ratings and online video viewing? 8.3.1. TV ratings: Facebook and Twitter are considered to be significant viewing drivers 8.3.2. Twitter and cable net Oxygen trial whether social activity boosts ratings 8.3.3. Facebook drives Web video viewing: Third-biggest video site by unique users – Nielsen 8.4. A pivotal role in TV show promotion 8.4.1. How broadcasters and TV shows leverage Facebook as a digital marketing channel 8.4.2. The value of Facebook Pages for promotion 8.4.3. Top 10 TV shows with the most Facebook fans 8.4.4. Facebook Pages on connected TV increase their importance for audience engagement 8.4.5. Content owners want TV apps integrating Facebook Pages and merchandising 8.4.6. The Facebook Platform is highly effective at driving traffic to entertainment and sports sites 8.4.7. Do Facebook and Twitter on connected TVs lock in TV show promotion and interaction? 8.4.8. Will content owners be compelled to advertise TV shows via Facebook and Twitter on TV? 8.5. How connected TV amplifies broadcaster-social network relationships 8.5.1. Social networks stimulate conversations on TV screens, beside TV shows 8.5.2. Twitter and Facebook offer real-time feedback direct from the TV viewing context 8.5.3. Will Facebook and Twitter on the TV increase the significance of live programming? 8.5.4. Who controls the Facebook Live Stream for live TV? 8.5.5. A social EPG requires broadcasters to be socially visible 8.5.6. Can social network data supplement ratings figures? 8.5.7. Do broadcasters creating branded apps need to partner with Facebook and Twitter? 8.5.8. Broadcasters must pioneer connected TV entertainment and business models

9. TV ADVERTISER STRATEGIES

9.1. Facebook has a large – and fast-growing – advertising platform 9.2. Twitter is developing its Promoted Tweets ad platform 9.3. Viewers can already receive brand messages via status updates and tweets on TV 9.4. The opportunities for targeted advertising on connected TVs via Facebook and Twitter 9.5. Co-ordinating TV commercials and Facebook ads on connected TVs 9.6. Will Facebook video ads on connected TVs bypass broadcasters? 9.7. Advertisers and agencies confront a social context for TV commercials SOCIAL TV MARKET RESOURCES – INTERVIEWS AND BRIEFINGS

10. INTERVIEW: NDS PRODUCT MARKETING MANAGER, INTERACTIVE, MARK GROVES

10.1. NDS: About the Oona concept user interface for TV and Facebook 10.2. Interview with Mark Groves Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

11. INTERVIEW: BT RESEARCH LEADER ANDY GOWER ON SOCIAL TV RESEARCH

11.1. BT research project on social TV 11.2. Interview with Andy Gower

12. CONNECTED TV COMPANIES: POSITION STATEMENTS

12.1. Mitsubishi 12.2. Panasonic 12.3. Philips 12.4. Verizon 12.5. Vizio

13. PLATFORM BRIEFING: FACEBOOK

13.1. Facebook is a social utility 13.1.1. What functionality does Facebook provide its members? 13.1.2. Facebook Pages for TV shows 13.1.3. Apps for TV shows 13.1.4. Independent video apps 13.2. The Facebook Platform 13.2.1. Digital identity 13.2.2. Credit cards and micropayments 13.2.3. Socially-targeted advertising 13.2.4. Improvements to the targeted advertising platform 13.2.5. Opening up the platform to the whole Web 13.2.6. Open Graph 13.2.7. Login 13.2.8. The Like button 13.2.9. Social plug-ins 13.2.10. Meta tags 13.2.11. Credits 13.2.12. The API 13.3. How Facebook users can share TV shows, movies, trailers and actors 13.3.1. Facebook for entertainment sites 13.3.2. Movies, actors, and TV shows 13.3.3. Movie trailers and celebrity photos 13.4. TV, media, news and entertainment launch partners for the Facebook Platform

14. PLATFORM BRIEFING: TWITTER 14.1. The Twitter Platform 14.1.1. Twitter is a real-time information network 14.1.2. Twitter is a public forum for discussion 14.1.3. Twitter, social relationships and digital identity 14.1.4. How the structure of tweets creates data and metadata 14.1.5. The user profile – people and companies 14.1.6. What business functions does a company Twitter profile serve? 14.1.7. @Anywhere Platform 14.1.8. Twitter third-party apps Social TV © Futurescape Ltd 2010 – www.futurescape.tv Web TV and Social TV Research and Reports

14.2. Twitter’s business model: data, advertising and commercial accounts 14.2.1. Data for search engines 14.2.2. Promoted Tweets and @Earlybird advertising 14.2.3. Commercial accounts 14.3. The Twitter Platform and the TV industry 14.3.1. User login and authentication 14.3.2. CE manufacturers, platform operators: how mobile integration prefigures TV integration 14.3.3. Broadcasters and TV shows: live commentary to and from viewers 14.3.4. Broadcasters: Twitter integration with third-party sites for live streams of opinion

15. VIEWER BEHAVIOUR WITH CONNECTED TV SYSTEMS

15.1. How sharing is a key motivation for using the Internet together with TV 15.1.1. People want a more social experience with TV 15.1.2. Shared TV viewing – the Internet is a “virtual sofa” 15.2. From two-screen viewing to connected TV: Integrate communication into the TV set 15.2.1. Nielsen research: Viewers now use Facebook on PC while watching live events on TV 15.2.2. “Viewers only want more TV on their TVs” – end of an era? 15.3. Research into communication via the TV set 93 15.3.1. AT&T Research Labs: CollaboraTV – people want person-to-person interactivity via TV 15.3.2. Carnegie Mellon University: real-time chat is “distracting but enjoyable” 15.3.3. TNO: ConnecTV – a field trial of social networking with TV 15.3.4. Potential commercial benefits 15.4. Actual uses: Consumers’ Facebook social interaction on Verizon FiOS 15.4.1. Testing and launching Facebook on Verizon FiOS – two use cases 15.4.2. Case 1: Enriching the core TV experience with social networking 15.4.3. Case 2: Auxiliary or an extension to the TV experience 15.4.4. Unexpectedly high Facebook photo usage 15.5. Potential uses: Keeping in touch or meeting new people? 15.6. Possible barriers to use: Privacy and multiple viewers 16. MARKETING CONNECTED TV APPS – THE CONSUMER PROPOSITION

16.1. The Vudu app platform 16.1.1. What it offers consumers 16.1.2. Vudu’s launch of Facebook and Twitter apps 16.2. The Vizio app platform 16.2.1. How Vizio markets its apps and the keyboard

17. CHALLENGES IN IMPLEMENTING SOCIAL INTERACTIVITY ON TV 17.1. How do consumers use the Yahoo Connected TV platform? 17.1.1. The keyboard and text entry challenge 17.2. Should platforms offer pre-written Facebook and Twitter updates or let users write them? 17.2.1. Pre-written updates: BT and NDS 17.2.2. Write their own updates: Motorola and Verizon FiOS

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18. SCREENSHOTS

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Screenshot 1: Yahoo Connected TV – widgets in dock at bottom of TV screen Screenshot 2: Yahoo Connected TV – interface for viewer to access Flickr functions Screenshot 3: Yahoo Connected TV – thumbnails from set of Flickr photos Screenshot 4: Yahoo Connected TV – full screen view of Flickr photos in slideshow display Screenshot 5: Yahoo Connected TV – Facebook in widgets dock Screenshot 6: Vudu movies app – viewers can share movie ratings via Facebook and Twitter Screenshot 7: Vudu movies app – posting a movie rating to viewer’s Facebook profile Screenshot 8: Vudu apps store – interface Screenshot 9: Vudu Facebook app – Facebook status update, below video Screenshot 10: Mitsubishi implementation of Vudu apps store Screenshot 11: LG set with Skype app and contacts list Screenshot 12: Panasonic Viera Cast apps store Screenshot 13: Cello LCD TV Twitter app by Oregan Networks Screenshot 14: Vizio TV with Facebook app Screenshot 15: Vizio TV with Twitter app and app selection interface Screenshot 16: Vizio TV Bluetooth remote control with slide-out QWERTY keyboard Screenshot 17: ABC user registration via Facebook – ABC still requires more details from users Screenshot 18: Social distribution for Dr Who, Facebook fan shares BBC America YouTube trailer Screenshot 19: CNN Facebook social plugin, showing users their friends are sharing CNN stories Screenshot 20: Desperate Housewives Facebook page cross-promotes Jamie’s Food Revolution Screenshot 21: Desperate Housewives Facebook page - store tab Screenshot 22: Co-buying movie tickets on Facebook, a model for connected TV VOD co-buying? Screenshot 23: ITV invites users to rate and recommend shows for Facebook friends to discover Screenshot 24: From the ITV site, sharing a rating to Facebook friends Screenshot 25: ITV News integrates Facebook Live Stream for viewer chat in Leaders’ Debate Screenshot 26: Sky News integrates Facebook Live Stream for viewer chat in Leaders’ Debate Screenshot 27: Lost – Facebook event invitation to set up viewing parties Screenshot 28: MTV visualization of tweets during Video Music Awards – see timeline at bottom Screenshot 29: NBC site – login with Facebook (top right), become Jay Leno Facebook fan (left) Screenshot 30: 30 Rock Facebook page – newsfeed tells fans about NBC.com catchup viewing Screenshot 31: Adidas World Cup high definition video ad on Facebook, with Like buttons Screenshot 32: Adidas World Cup Facebook page, prediction contest Screenshot 33: Adidas World Cup Facebook page Wall, with more videos and graphic novel Screenshot 34: Twitter’s Promoted Tweet adverts for Starbucks and Toy Story 3 in search results Screenshot 35: NDS Oona concept interface, TV shows now and next, with Facebook friends Screenshot 36: NDS Oona concept interface, choosing YouTube, Facebook and IMDB apps Screenshot 37: NDS Oona concept interface, widget shop with free and premium widgets Screenshot 38: Verizon FiOS TV Widget Bazaar Screenshot 39: Verizon Facebook widget – navigation Screenshot 40: Verizon Facebook widget – starting status update Screenshot 41: Verizon Facebook widget – status update text entry Screenshot 42: Verizon Facebook widget – finished status update Screenshot 43: Verizon Twitter widget – navigation Screenshot 44: Verizon Twitter widget – logging in Screenshot 45: Verizon Twitter widget – send Tweet Screenshot 46: Verizon Twitter widget – choose to Tweet on current TV show or new topic Screenshot 47: Verizon Twitter widget – writing Tweet Screenshot 48: PS3 BUZZ Quiz World – publishing story to Facebook Screenshot 49: PS3 BUZZ Quiz World – story in Facebook user’s Wall Screenshot 50: Xbox Facebook – home Screenshot 51: Xbox Facebook – profile Screenshot 52: Xbox Facebook – photos Screenshot 53: Xbox Twitter – home Screenshot 54: Xbox Twitter – user profile Screenshot 55: Xbox Twitter – reply, retweet options Screenshot 56: Xbox Twitter – trending topics Screenshot 57: Xbox site – promoting Facebook and Twitter services

Tables Table 1: Connected CE devices in Western Europe, 2010 Table 2: Connectivity solutions for US households with an Internet-connected TV, March 2010 Table 3: Connected TV sales and shipment forecasts: USA, Americas, Europe, China Table 4: Global connected TV sales and shipment forecasts Table 5: Connected CE device sales and shipment forecasts Table 6: Forecasts for connected CE device shipments and uptake globally Table 7: Google TV – companies partnering and refusing to partner Table 8: The Yahoo Connected TV app platform – growth, forecast and target figures Table 9: The consumer proposition for Yahoo’s Facebook, Twitter and other social widgets Table 10: The consumer proposition for Yahoo’s TV and video widgets Table 11: App platforms partnering with CE device manufacturers – June 2010 Table 12: Facebook and Twitter users as percentage of the total US TV audience Table 13: US broadcasters utilizing Facebook and Twitter logins in addition to own login Table 14: Top Web sites for US viewers while watching major TV events Table 15: Cost of selected 30-second TV spots in the US market Table 16: Facebook as a top video viewing site, by unique viewers Table 17: Top 10 TV shows with the most Facebook fans – June 2010 Table 18: Do people tweet more about live television? Table 19: Facebook online ad revenue compared with Google, Microsoft, Yahoo – 2009 Table 20: BT social research topics – 2010-2011 Table 21: Facebook Platform TV, media, news, entertainment launch partners – April 2010 Table 22: The five main principles of shared TV viewing Table 23: Three benefits to viewers from participating with a Facebook TV group Table 24: Four types of Facebook user Table 25: Key findings from the ConnecTV field trial

Figures Figure 1 Facebook and Twitter apps reach TV via Google, Yahoo and Microsoft middleware Figure 2: Facebook and Twitter in the TV value chain – innovation and disruption Figure 3: Internet users prefer to login with their Facebook digital identity – April 2010 Figure 4: Twitter / Oxygen trial of social media driving ratings for Bad Girls Club

Companies and sectors covered in the report include: Social networks, Internet and software companies  Facebook, Twitter, Google, Yahoo, Microsoft Connected TV manufacturers and their partners  Hisense, Intel, LG Electronics, Mitsubishi, Panasonic, Philips, Samsung, Sanyo, Sharp, Sony, Toshiba, Vizio Pay-TV platform operators  BT Vision, DirecTV, DISH, Liberty Global, US cable operators, Verizon FiOS, Virgin Media Set-top box and middleware companies  Motorola, NDS, Nagravision, Rovi (Macrovision) Game consoles  Microsoft Xbox Live, Sony PS3

Global media coverage of Social TV

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