Impact Magazine - August 2009

Looking Up

Succession Success

Viral Marketing

Thriving in a Recession

The Future is Now

Catch the Fever

Greater Phoenix Chamber Of Commerce

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Health Care And the Bottom Line

What’s the Prognosis for Business?

What does health care reform mean for Arizona?

Robert Meyer President Phoenix Children’s Hospital

Find out Aug. 26

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prsrt std us postage

n Member News n Calendar of Events n Capitol Update

Phoenix, az permit no. 1054

p. 15

Banner Cancer Center

board of directors EXECUTIVE COMMITTEE Chair Connie Perez CEO Advanced Reimbursement Management Immediate Past Chair Andrew K. (Andy) McCain VP & CFO Hensley Beverage Company CHAIR-ELECT Steve Wheeler Exec. VP, Customer Service & Regulation APS Legal Counsel Anne Kleindienst Attorney Fennemore Craig, P.C. Secretary Treasurer Pam Conboy Arizona Regional President Wells Fargo Bank Vice Chair – PCCD Patricia Lee Refo Attorney Snell & Wilmer Vice Chair Small Business Susan Williams President HR Choice VICE CHAIR Public Affairs Susan Anabel Director of Public Affairs Cox Communications VICE CHAIR Community Events Kathryn Murphy President & CEO Corning Gilbert, Inc. VICE CHAIR HBLC Gil Valadez Prudential Vice Chair MEMBERSHIP Rick Johnson Principal/Owner Executive Forums VICE CHAIR Audit and Governance Scott Celley VP, External Affairs TriWest Healthcare Alliance VICE CHAIR Human Resources David Bruno Vice Chairman/Managing Partner DHR International VICE CHAIR ECONOMIC DEVELOPMENT Mike Bontrager SW Business Unit President The Weitz Company Executive Committee Members at Large Derrick M. Hall President Arizona Diamondbacks Peter Hayes Manager of Public Affairs SRP Dan Vermeer Waste Management Kyla Turner Dist. Marketing Manager Southwest Airlines

To Your Health The changing landscape of healthcare in our nation is an issue that affects all of us – from the CEO of a large company to an employee of the smallest of small businesses. President Obama has made healthcare reform a priority of his administration and has called on Congress to pass meaningful legislation this year.

But what does all the debate in Washington mean for us here in the Valley? This month, we have two ways for you to get answers to that question.

The first is in this month’s cover story. Chamber members with valuable perspective on the health care issue offer their insight on the problems we face, some possible solutions and the potential impact on Arizona business.

The second is National Healthcare Reform: Prognosis for Arizona on Wednesday, August 26 at the Pointe Hilton Squad Peak Resort. This half-day program is your chance to hear from industry experts and Arizona Congressman John Shadegg how possible changes to healthcare laws will impact you and your business.

Our Chamber has been committed to keeping Greater Phoenix businesses informed, connected and prosperous for more than 120 years. If you’re already a member, I urge you to continue to contribute to our mission. If you’re not yet a member, visit www.phoenixchamber.com and click on the “Join” button to find out how to be a part of the continued health of our business community.

Todd Sanders President & CEO Greater Phoenix Chamber of Commerce

August Bulletin Where is the economy headed? Get direction and answers from industry experts at Economic Outlook 2010 on Wednesday, September 30 at the Arizona Biltmore Resort & Spa. The Chamber and Cox Communications will unveil the latest research and analysis on real estate and economic trends from industry insiders at this breakfast event.

The price to attend is just $65 for Chamber members and $75 for non-members. Tables of 10 are also available. Register online at www. phoenixchamber.com or call (602) 495-2182 for more information.

Get Connected Economic Outlook 2010 Wednesday, September 30 Registration: 7 a.m.

Program: 7:30 – 10 a.m.

Arizona Biltmore Resort & Spa 2400 E. Missouri Ave., Phoenix 85016 www.phoenixchamber.com

Richard Parker VP Sundt Construction Corp.

View the entire list of board members at: www.phoenixchamber.com

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Contents

Get up | Get out | Connect

august | 09

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Healthy Progress Growth at Phoenix Children’s Hospital is a good sign for Valley healthcare.

Rick McCartney | Publisher Media Publishers Group, Llc rmccartney@phoenixchambermagazine.com Jody Ryan | Editor-In-Chief Greater Phoenix Chamber jryan@phoenixchamber.com Kenn Tomasch | Editor Greater Phoenix Chamber ktomasch@phoenixchamber.com Lori K. Baker, Stephanie Conner, Sandy Des Georges, Christina Estes, Christia Gibbons, David Lucas, Mark Ogden, Eric Rosson, Kay Sperduti Contributing Writers Dan Vermillion, Angela Cook, Lauren Miller Photography Stephen Gamble | Art Director Louise Ferrari | Operations Manager Dee Dee Hixson, Cami Shore Account Executives

Features

What’s the Rx for Healthcare?

Upticks in a Downturn

Chamber members look to the future of healthcare and its impact on the bottom line of businesses of all sizes. p. 8

By David Lucas

Not everyone is struggling in the recession. Here are some Chamber members who are finding the silver lining. p. 11

By Christina Estes

Event Spotlight Industry experts will look at how healthcare reform being debated in Congress will impact our state on Aug. 26. p. 15 SAVE

By Kenn Tomasch TH

IS DATE

News, Notables & Updates

12 Ask Our Members Know What They Know

23 S mart Growth Time For a New Location?

24 Money Matters

Work Furloughs for Salaried Employees

26 Capitol Voice City Council Endorsements

Member Resources 16 Events Calendar Hot August Days and Nights

18 Member Happenings Members in Motion

27 Pro: Files

Succession Planning

24 HR IQ

The Phoenician Prudential Financial

28 Greater: PHX News & Notes From Around the Valley

30 First Person “I started doing this partly because I was told I couldn’t.”

www.phoenixchamber.com

20 Ribbon Cuttings

21 New Members

Super Snips

20 How To: Conduct an Executive Search

*

WWW.PHOENIXCHAMBER.COM

This means Additional information is available online.

On The Cover: Phoenix Children’s Hospital President Robert Meyer. Photo by Dan Vermillion.

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Ron McElhaney | V. P. rmcelhaney@phoenixchamber.com Michelle Bolton | V. P. Public Affairs/Economic Development mbolton@phoenixchamber.com Jody Ryan | Director, Marketing & Communications jryan@phoenixchamber.com Katie Campana | Director, Community Relations kcampana@phoenixchamber.com Norma Macias | Director, Member Services nmacias@phoenixchamber.com Daniel Ayala | Director, Bidsource dayala@phoenixchamber.com

Departments 06 Member News

Todd Sanders | President & CEO tsanders@phoenixchamber.com

Debbie Drotar | Director, Business Development ddrotar@phoenixchamber.com 201 N. Central Avenue, 27th Floor Phoenix, Az 85004 P 602.495.2195 • F 602.495.8913 www.phoenixchamber.com Published By

6360 E. Thomas Rd. Suite 210 Scottsdale, AZ 85251 p 480.588.9505 • f 480.584.3751 info@mpgcompany.com www.mediapublishersgroup.com Greater Phoenix Chamber of Commerce Impact Magazine is published monthly by Media Publishers Group, LLC. The publication is distributed to membership and made available to prospective members throughout the Greater Phoenix area. We appreciate your editorial submissions and news for review by our editorial department by e-mailing editor@phoenixchambermagazine.com. To subscribe to GPCC Impact Magazine, please send check or money order for $24.00 to Media Publishers Group, P.O. Box 32055, Phoenix, AZ 85064 or call (480) 588-9505. ©Copyright 2009, Media Publishers Group, LLC. All rights reserved. Media Publishers Group and the Greater Phoenix Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.

www.phoenixchamber.com

www.triwest.com/support

URAC

Member News Highlighting achievements, awards, new hires, promotions and notes of interest from our members.

Double Duty Brad Preber, CPA, CFF, CFE is the new Office Managing Partner for Grant Thorton LLP’s Phoenix and Albuquerque offices. In his new role, Preber will be Brad Preber responsible for managing the overall operations, client relations and growth of both offices. + www.grantthornton.com

Great Communicators

Rozanne Hird (center) receives the Glennie Scott Volunteer Award from Glennie Scott (left) and Steve Zabilski, Executive Director of the Society of St. Vincent de Paul.

She Also Serves Rozanne Hird, R R Hird & Company, received the Glennie Scott Volunteer Award from the Society of St. Vincent de Paul. The award, the highest honor the Society can bestow on a volunteer, reflects Hird’s 12 years managing the Henry Unger Memorial Dining Room every Saturday and Sunday, serving as many as 1,000 meals to the less fortunate daily.

+ www.stvincentdepaul.net, www.rrhird.com Fresh Ideas Casey Bower, Bridget Daly and Mark Deyer have joined ideas*Collide. Bower will assist clients in their social media and networking programs as well as email marketing efforts, while Mark Deyer Daly supports public relations efforts, social media and networking programs and Deyer will manage clients’ search engine and email marketing efforts. + www.ideascollide.com

Safe To Say He’s Admired SCF Arizona President & CEO Don Smith has been named one of Arizona’s “Most Admired CEOs” by The Phoenix Business Journal, citing a demonstrated record of leadership, values, vision, solid decision making, commitment to quality and community involvement. Smith’s community involvement includes the Grand Canyon Chapter of the American Red Cross – which named him Humanitarian of the Year in 2008 – the Greater Phoenix Economic Council, the Greater Phoenix Chamber of Commerce and the Valley of the Sun United Way. + www.scfaz.com

Bank On Her Theresa Chacopulos, senior vice president and private client advisor for Wells Fargo Private Bank in Scottsdale, has earned a spot in Barron’s annual Top 100 Women Financial Advisors. The Theresa Chacopulos rankings reflect advisors’ assets under management, revenue generated for their firms and quality of advisors’ service and practices. + www.wellsfargo.com

Their P.R.I.D.E. is Showing The Phoenix office of SmithGroup, earned six awards from the International Interior Design Association Southwest Chapter. SmithGroup earned P.R.I.D.E. awards for projects at the University of Arizona McClelland Park, Taylor Place at Arizona State University, US Arid-Land Agricultural Research Center, Mesa Community College Saguaro Building and the City of Avondale Old Town Library. + www.smithgroup.com

Adding More Power PerfectPower, Inc. has added Joseph J. Cunningham as Director of Business Development for residential and commercial solar PV system business and Kelly Shackelford as Executive Assistant to President and Founder Dr. John Balfour. + www.perfectpowernetwork.com

Urias Communications recently won several marketing awards, including four “2009 Copper Quill Awards” presented annually by the Phoenix Chapter of the International Association of Business Communicators. The firm also developed the strategy and creative campaign that garnered Blue Cross Blue Shield of Arizona the Best of Show for the national Blue Cross Blue Shield “Best of Blue” awards for its innovative marketing practices. + www.uriascommunications.net

Fame Isn’t Fleeting Desert Fleet-Serv has been ranked as one of the 100 fastest growing inner-city companies in America by the Initiative for a Competitive Inner City (ICIC). Innovative practices and sustained growth are the predominant traits of the 2009 Inner City 100. More than 5,000 companies were nominated. + www.desertfleet-serve.com

Nothing Small About This Honor Susan Ratliff, president of Exhibit Experts, has been named one of five national finalists for the 2009 Lewis Shattuck Small Business Advocate of the Year Award, presented by the National Small Business Association. The award recognizes the best and brightest small business owners from around the country who go above and beyond in advocating on behalf of America’s small businesses. + www.exhibitexpertsaz.com

New Director Deborah Bateman has become National Bank of Arizona’s newest board member. Bateman is the bank’s Executive Vice President of Specialty Deborah Bateman Banking and Marketing for National Bank of Arizona and is responsible for many of the bank’s key departments, including Private, Executive, Business and Internet Banking and Marketing. + www.nbarizona.com

Contact Us | Send your member news and photos 45 days prior to publication to: editor@phoenixchambermagazine.com 6

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www.phoenixchamber.com

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What’ s The x For

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Phoenix Children’s Hospital President Robert Meyer.

Healthcare?

Chamber Members Hope for a Positive Prognosis

Politicians, patients and industry executives alike say healthcare in America has an ailing business model that needs resuscitation.

While 160 million American workers have the majority of health insurance benefits paid by employers, some 40 million citizens go uninsured. Healthcare cures are being argued on Capitol Hill, on talk shows and in households.

H

ealthcare reform has been top of mind ever since Barack Obama was elected president. Changes are coming to healthcare; it’s a matter of where, when and how. From hospital administrators to insurance company executives to small business advocates, there is universal recognition that changes not only will be made, they must be made.

“We have a very fragmented, complex healthcare system which arguably is unsustainable in its current form, certainly from a financial and funding perspective,” says Reginald M. Ballantyne III, senior corporate officer with Vanguard Health Systems, parent of Abrazo Health Care in Arizona. “There is considerable room for improvement in the efficiency of American healthcare.”

A cause of this unsustainable system is the way we pay for healthcare. “We employ large numbers of people in patient billing, collection, insurance verification and authorization.

P h o t o g r a p h s b y D a n Ve r m i l l i o n , A n g e l a C o o k a n d L a u r e n M i l l e r 8

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By David Lucas www.phoenixchamber.com

None of that adds any value (for the patient),” says Robert Meyer, president of Phoenix Children’s Hospital. “About one-third of the total premium is going for those kinds of administrative services. All of that could be streamlined dramatically if we went to a more rational system where charges came down to a level that reflect something much closer to actual cost. The whole billing system is broken.”

While healthcare providers and insurers recognize the need for change, many see valid reasons why the president’s proposals may not be the best answer. “To take an American system that has been in existence for decades and expect to intelligently and rationally reform it in a matter of weeks and months is clearly a treacherous approach,” says Ballantyne, who is a former chairman of the American Hospital Association. “We are better advised to proceed with a well thought out and aggressive incremental approach.”

He notes that for many diagnoses, some providers choose a medical response while others favor surgery. Learning why different approaches are selected and identifying the most successful methods have the potential for enormous impact on quality and cost.

Only the Wealthy Insurance companies are concerned about potential competition from a government health plan because government and private industry operate under different rules.

“Private insurers pay federal income tax and we have state mandates we have to include in our policies,” says Kathi Beranek of the Blue Cross Blue Shield of Arizona government relations department. “We have to remain solvent. We can’t carry a deficit like the Medicare or Medicaid programs.”

A government plan could ultimately drive up premiums that insurance companies would have to charge, she argues. “What you might end up with is a two-tiered system where only the wealthy are able to afford private insurance and everyone else would be relegated to the government plan,” Beranek says.

Lisa Spaich, owner of Spaich Benefits Group in Gilbert, worries that healthcare reform will land on the backs of little guys. “In order to provide it to every American, somebody is going to have to pick up the cost,” Spaich says. “The only way to do that is by taxing somebody. It’s going to trickle down to the middle class and small business owners.”

Spaich believes Arizona has a model to help small businesses pay for employee coverage that can be emulated in Washington, D.C. It’s the Health Insurance Premium Tax Credit, a $5 million pool for small employers with two to 25 employees. Small employers can get a state tax credit up to $1,000 for single employees and $3,000 for employees with dependents, Spaich says. Funding is not currently available, but companies go on a waiting list at the Arizona Department of Revenue’s Web site.

Frances Ducar, owner of Healthcare Solutions Centers

Changes Are Imminent Regardless of the influence Washington exerts on the system, changes in healthcare are imminent. Technology promises to play an increasing role in doctor’s offices, hospitals and insurance companies. One of President Obama’s proposals that meets with widespread approval is the conversion to electronic medical records.

Electronic records are more efficient and also safeguard patient care. Phoenix Children’s Hospital uses electronic medical records to monitor certain drugs that have the potential to harm certain patients. “We now have the ability to monitor on a concurrent basis all children in the hospital that are receiving these drugs on a real-time basis,” Meyer says. “We can monitor their safety much closer. It’s a tremendous increase in patient safety.”

Beranek says the industry is moving toward health information technology as a means to assure greater patient safety, improved quality of care and increased efficiency. Blue Cross Blue Shield executives are involved in two groups developing technology: the Southern Arizona Health Information Exchange, which is studying ways to provide relevant clinical data that will help reduce errors and duplication of care, while the Arizona Health-e Connection is an organization looking to establish a health information exchange and adopt new technologies.

Lisa Spaich, owner of Spaich Benefits Group

Wellness in the Workplace The key to recovery of the healthcare industry starts with the patients themselves, many experts contend. Blue Cross Blue Shield statistics show that smoking, obesity and unhealthy lifestyles cause 50 percent of adverse health and related costs in the system.

The trend toward wellness programs in the workplace is one touted to be effective

Kathi Beranek of the Blue Cross Blue Shield of Arizona government relations department

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for patient care while saving on employer costs. Blue Cross Blue Shield is fully on board the wellness wagon. “We are seeing more employers implement wellness programs in the workplace in an effort to stem healthcare costs. Employers are recognizing the importance of providing their employees with tools to get healthy,” Beranek says.

One program that may be the poster child for wellness in the workplace is run by Healthcare Solutions Centers.

The company helps businesses decrease their overall healthcare costs by establishing on-site clinics at the workplace.

Nurse practitioners staff the clinics several days a week.

Healthcare Solutions clientele include large corporations that self-insure and smaller The $588 million expansion of Phoenix Children’s Hospital is underway. companies that subscribe to insurance networks.

Healthcare Solutions contracts with the employer at a fee based on past claims. Clinic visits and lab work are free to employees, who also receive $4 generic medications and reduced rates for MRI procedures.

Frances Ducar, owner of Healthcare Solutions Centers, contends that employers save $3 for every $1 they invest in on-site clinics. “The biggest cost saving is going to be claim reduction and catastrophic event reduction,” Ducar says. “You’re stopping catastrophic claims because you have preventive care.

You’re saving money because you’re preventing those claims.”

She explains that employees are more likely to visit the on-site clinic

for physical exams or to maintain diabetes treatment than to schedule a doctor’s visit for the distant future.

There may be more than one way to treat a disease and it appears the cure for what ails healthcare will also be multifaceted. Arizonans are voicing their concerns, studying new technology, and preparing for a new healthcare system that may look quite different in the years ahead.

Get Connected Blue Cross Blue Shield of Arizona www.azblue.com Healthcare Solutions Centers www.hcsonsite.com Health Insurance Premium Tax Credit www.revenue.state.az.us Spaich Benefits Group www.spaichbenefits.com Vanguard Health Systems/Abrazo Health Care www.abrazohealth.com

WANT TO KNOW MORE? On August 26, the Chamber will host “National Healthcare Reform: Prognosis for Arizona,” which will feature industry experts giving you an inside look at where we’re going and what it means to business owners. See page 15 for more information and visit www.phoenixchamber.com to register for this event.

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www.phoenixchamber.com

Special Feature

Upticks In A Downtime Not Everyone Feels the Pinch

By Christina Estes

Despite the recession, some Valley businesses are cashing in. From the world’s largest retailer to a bunch of bananas, they’re staying connected to current customers and even reaching new ones.

Real Busy Real Estate

Check this out: Wal-Mart is expanding in the Valley despite the recession.

Smart Shopping It may come as little surprise that Wal-Mart does well during tough economic times. But those working behind the scenes at the retail giant say the success of their stores is about more than offering low prices.

“The stores operate faster, cleaner and friendlier than ever,” explains John Smiley, director of media relations. “There remains a lot of demand for what we do.”

Discount prices are in such demand that Wal-Mart is in the process of opening or expanding five Valley supercenters this year, including a Supermercado (one of only two in the nation) targeting Hispanic shoppers. With those new stores come hundreds of new jobs.

Goodwill of Central Arizona hasn’t hired new workers, but they have added hours for parttime employee hours to meet

Phoenix-based Take Charge increased demand at their 40 America is a non-profit financial stores featuring donated clothing and credit counseling organization. and household goods.

Call levels have more than doubled “Goodwill has seen about a from one year ago and Take Charge five percent increase in shoppers has hired about 60 new credit this year over this time last year,” counselors this year to says COO Tim O’Neal. meet the growing number “Spending is up slightly of new clients. per customer, with “As the economy the average Goodwill declined, we expanded our customer spending services,” says CEO John approximately 1.2 percent Fisher. “For instance, when more at our stores.” the housing market started They’re seeing more to suffer, we researched new diversity in shoppers, Take Charge America ways to assist struggling too. Traditionally, college CEO John Fisher. homeowners. This resulted age shoppers and women in the addition of a HUD-certified 25-54 roam the aisles at Goodwill, housing counseling department.” but the current economic Since the organization was conditions are attracting others founded in 1987, Take Charge looking to stretch their dollars. has helped more than 1.5 million consumers nationwide manage The Business of Debt their finances and repay more than For shoppers who’ve gone $3 billion in personal debts. overboard, help is available.

After a sharp slump, things are looking up for Anna Banana Realty - way up. Business jumped 64 percent between the summer of 2008 and the summer of 2009.

“We’re seeing a few different types of sales right now,” says owner and broker Anna ‘Banana’ Kruchten.

“Fully 65 percent of our sales are foreclosures. The vast majority of our clients are first-time buyers.”

Kruchten says the federal government’s $8,000 tax credit for first-time buyers and low interest rates will likely attract even more buyers through late fall. Anna Banana Realty is also seeing many investors taking advantage of lower prices along with move-up buyers, generally families that have a lot of choices at realistic prices.

“Our membership and activity in the Greater Phoenix Chamber of Commerce has been essential to sustaining and growing our business during these challenging times,” she says. “With big smiles, we donned our banana suits and took every opportunity the Chamber provided to become visible and memorable.”

Get Connected Wal-Mart www.walmart.com Goodwill www.goodwillaz.org Take Charge America www.takechargeamerica.org Anna Banana Realty www.annabananarealty.com

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Member Experts

Ask Our Members Impact Magazine offers advice from our ‘Member Experts’ to improve your business.

Business Banking

Q: Are there any additional benefits to my business when I bank with National Bank of Arizona?

Business Financing

Q: It is getting very difficult to meet payroll and pay other bills since my customers are taking longer to pay.

What can I do to make sure I can cover all the expenses?

A: Our partnership with our business clients goes beyond providing banking solutions for their business. We understand the important role that employees play in an organization and that attracting and retaining great employees is critical to every business. National Bank of Arizona has an exclusive program called InGroup Banking, which is a no cost enhancement to your benefits package. InGroup Banking is a suite of premier banking services that is offered to your employees as an additional benefit to working for your company. The time and money savings benefits available through InGroup Banking is one more way a company can differentiate their benefits package from the competition.

A: Many businesses are in the same boat. Businesses are strapped for money and trying to close the gap (e.g. when payroll and expenses have to be paid before cash comes in from customers).

The cash gap can be shortened by factoring (e.g. invoice financing), which provides quick access to cash by advancing against a company’s accounts receivables. Factoring differs from a bank loan because factors make funding decisions based on the creditworthiness of your customers; a bank makes credit decisions based on a company’s financial history, cash flow and collateral. Most importantly, a factor makes funding decisions in days or hourswhile banks generally take weeks or even months.

Yvonne Vranes, Assistant Vice President yvonne.vranes@nbarizona.com www.nbarizona.com 602.212.8837

Robyn Barrett, Managing Member robyn@factors-southwest.com www.factors-southwest.com 480.947.9340

Healthcare

Your Chamber

Q: Is a not-for-profit Hospice better for the community than a for-profit Hospice?

A: No, all Medicare certified Hospices must adhere to the same guidelines and must continue to undergo the same on-site survey’s to insure compliance with all regulations. All certified Hospices receive the same dollar amount paid for services rendered. However, a not-for-profit can solicit moneys from the community in order to stay financially viable. A for-profit must maintain their viability solely from monies received for services provided. A for-profit agency pays taxes thus contributing to the community’s needs and tax base. A not-for-profit does not pay taxes thus they do not contribute to the community tax base.

Jerene Maierle, Administrator 602.678.1313 www.americanhospice.com

Q: How can I make connections with fellow Chamber members?

And can I really build my business through the Chamber?

A: At least one of our members says he can trace more than 40% of his business to connections he’s made through the Chamber, so, yes, it really works. Attend an event, join a leads club or get involved with a Public Affairs committee – they’re all great ways to meet members. Also, be sure to display the new “Proud Member” window cling on your car or office window! Let people know you’re a Chamber member!

Debbie Drotar, Dir., Business Development www.phoenixchamber.com 602.495.6483

See Ask Our Members each month in Impact Magazine. To participate in Ask Our Members, please contact our publisher at 480.588.9505.

The Q&A advice above is not intended to be specific to any particular individual or business. This information is content provided by each business participant and is not the advice of the publisher or the GPCC. Each space is a paid advertisement intended to solicit business.

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www.phoenixchamber.com

GROUP (2+ employees)

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Magellan Health Services of Arizona: Making life better in greater Phoenix.

Since arriving in greater Phoenix two years ago, Magellan Health Services of Arizona has served as a critical point of connection to improving the lives of more than 80,000 individuals who have experienced challenges as a result of mental illness or substance abuse. We’ve done this by giving individuals voice and choice to realize their desired outcomes and recovery and by supporting them with caring, unrivaled customer service that is sensitive to the diversity of our communities.

A cornerstone of our care is the transfer of 25 behavioral health clinics under our leadership to local, non-profit ownership.

The results: Those who need mental health services are able to choose from a variety of treatment options in their neighborhoods.

Our clinics draw upon Magellan’s best practices and national network of resources. Best of all, greater Phoenix benefits from our significant investment in the local economy, including more than 2,200 jobs.

At Magellan, we’re proud to serve the mental health needs of greater Phoenix. And we are equally proud to serve as a vital contributor to our community.

Magellan Health Services of Arizona, Inc. is the Regional Behavioral Health Authority for Maricopa County. Funds for services are provided through a contract with the Arizona Department of Health Services/Division of Behavioral Health Services and the Arizona Health Care Cost Containment System (AHCCCS).

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480.557.2928 phoenix.edu Chandler | Mesa | Northwest Phoenix | Phoenix | West Valley | Online University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association (ncahlc.org). The University’s central administration is located at 4615 E. Elwood St., Phoenix, AZ 85040. Online Campus: 3157 E. Elwood St., Phoenix, AZ 85034. © 2008 University of Phoenix, Inc. All rights reserved. LE1348 PRNT:PHX98IMP

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How To

New Members

Event Spotlight National Healthcare Reform: Prognosis for Arizona Wednesday, August 26 Healthcare is one of the most important issues facing our country, and potential changes being considered in Congress will impact residents, business owners and companies of all sizes throughout the Keynote Speaker US nation and our state.

Representative John The Chamber will Shadegg host a half-day event to give business and community leaders a chance to discuss this critical issue on Wednesday, August 26 at the Point Hilton Squaw Peak Resort.

“National Healthcare Reform: Prognosis for Arizona” will discuss how potential legislation will impact individuals, businesses and those in the healthcare and insurance industries. In addition to four panel sessions (on business impact, access to coverage, delivery of care and funding health reform) that will feature experts speakers, Congressman John Shadegg will be the keynote speaker at the luncheon that wraps up the event.

Healthcare reform is of national importance, and it has a direct impact on our state, our business community and our economy.

Business owners, community leaders and those who will be affected by future changes in our healthcare system can’t afford to miss this important event.

RSVP TODAY! National Healthcare Reform: Prognosis for Arizona SAVE Wednesday, August 26 8:30 a.m. to 1:30 p.m.

Point Hilton Squaw Peak Resort 7677 North 16th St., Phoenix 85020

THIS DATE

Member Resources Section Sponsored By

Full program: $125 per person Luncheon Only: $75 per person Table of 10/Full Program: $1,200 Register online at www.phoenixchamber.com.

Visit srpnet.com

Save The Date! Chamber Events and Programs SEPTEMBER 30

OCTOBER 21

Economic Outlook 2010 Breakfast Arizona Biltmore Resort & Spa

22nd ATHENA Awards Luncheon Arizona Biltmore Resort & Spa

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August 2009 Calendar of Events BUSINESS FOR BREAKFAST Business for Breakfast events offer the early-bird networker an excellent opportunity to start their day by making valuable business contacts in an energetic atmosphere. Bring your business cards and get your day off and running!

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These events, from roundtables to luncheons to special meetings, bring together like-minded business people for conversation, collaboration and education. Expert speakers and interactive educational presentations add to the benefit of the gatherings.

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SOUTH MOUNTAIN/LAVEEN 7:15 - 8:30 a.m.

Bougainvillea Golf Club 5740 W. Baseline Rd., Laveen 85339 sglueck@phoenixchamber.com or 602.495.6469

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ANTHEM 7 - 8 a.m.

Hampton Inn 42415 N. 41st Dr., Anthem 85086 ddrotar@phoenixchamber.com or 602.495.6483

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Deer Valley 7:15 - 8:30 a.m.

Speaker: Dave Sherman, Connection Pros Country Inn & Suites By Carlson 20221 North 29th Avenue, Phoenix 85027 Sponsored by Country Inn & Suites mlaw@phoenixchamber.com or 602.495.6461

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IDEA EXCHANGES

PHOENIX 7:15- 8:30 a.m.

Black Canyon Conference Center 9440 North 25th Avenue Phoenix, AZ 85021 mlaw@phoenixchamber.com or 602.495.6461

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PHOENIX 7:15- 8:30 a.m.

Brown Mackie College Phoenix 13430 N. Black Canyon Highway Phoenix 85029 mlaw@phoenixchamber.com or 602.495.6461

Monday

Professional Women’s Roundtable Topic: Cool Down in the Heat - Let’s Network!

Facilitator: Cynthia Wrasman, Winning Sales Worldwide 11:30 a.m. - 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194 Green Roundtable Topic: GREENBUILD 09: Understanding the New Green Economy Speaker: Beth Vershure, Arizona Host Committee Executive Director, USGBC Arizona, Greenbuild 2009 7:30 a.m. – 9 a.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194

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Back to Business Series Topic: New Times To Think Big: Top 10 Things to Reconsider for Your Business Speaker: Lisha Garcia, Director, Diversity and Women’s Business, Small Business Development Center 11 a.m. - 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194 Valley Young Professionals Topic: Developing Your Instant-Recall Memory Speaker: Sean O’Neil, President, Memory Dynamics 7:30 – 9am Integra Telecom 3540 E. Baseline Rd., Suite 150, Phoenix, 85042 jmellody@phoenixchamber.com or 602.495.2194

NOTE: The “Bridging the Gap” luncheon will return in September.

AFTER 5 MIXERS After 5 Mixers provide the perfect ending to the business day and let you make new contacts or renew familiar ones in a relaxed, informal atmosphere. thur

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Downtown Phoenix: Urban Heart of Arizona 5 - 7 p.m.

Hotel San Carlos 202 N. Central Ave., Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461

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Chamber at Anthem Business for Breakfast 7 – 8 a.m.

Public Affairs Committee Noon - 1:30 p.m.

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Your Chamber is Your Goldmine 11:30 a.m. - 1 p.m.

Back to Business Series 11 a.m. - 1 p.m.

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Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

Public Affairs Committee Noon - 1:30 p.m.

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Professional Women’s Roundtable 11:30 a.m. - 1 p.m.

Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

Ambassadors Committee 7:30 - 8:30 a.m.

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Green Roundtable 7:30 - 9 a.m.

South Mountain/ Laveen Business for Breakfast 7:15 - 8:30 a.m.

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Downtown Phoenix: Urban Heart of Arizona Mixer 5 – 7 p.m.

Valley Young Professionals National Healthcare Reform: (formerly Under-40 Roundtable) Prognosis for Arizona 7:30 - 9 a.m.

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www.phoenixchamber.com www.phoenixchamber.com

August 2009 Calendar of Events GET ORIENTED

SPECIAL EVENTs

Okay, you’ve joined the Chamber. Now what? Find out how to make the most of your membership at regular orientation events. Members who have joined the Chamber in the last six months are welcome to attend.

The Chamber offers numerous special events throughout the year. From luncheons to business expos to legislative events, these get-togethers serve to enlighten, educate or entertain while connecting the membership.

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Your Chamber is Your Goldmine Facilitator: Victoria Trafton, The Referral Institute of Central Arizona 11:30 a.m. – 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461

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National Healthcare Reform: Prognosis for Arizona 8:30 a.m. - 1:30 p.m.

Pointe Hilton Squaw Peak Resort 7677 N. 16th St., Phoenix 85020 events@phoenixchamber.com or 602.254.5521 Price: $125 per person

COMMITTEES Chamber Members have the opportunity to take on leadership roles with important committees that contribute time and energy to enhance the Chamber’s programming. Committees meet regularly for the benefit of members, who come together to discuss important issues and remain connected to each other and to the Chamber.

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Ambassador Committee 7:30 - 8:30 a.m. (meets every 1st Thurs.)

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461 Public Affairs Committee Noon - 1:30 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 grushing@phoenixchamber.com or 602.495.6497

Member Resources Section Sponsored By

Visit srpnet.com

LOOKING FOR MORE INFO? Unless otherwise noted, all events are FREE to GPCC members. Remember, you can always find out more information on any event, including speaker bios, directions and program descriptions, at www.phoenixchamber.com.

There you can also register for any event or contact us to get answers to any other questions you may have.

LEADS CLUBS Leads Clubs are free referral/lead generation groups designed to enhance member businesses. Membership is limited; only one person per industry in each group. Please view the rosters at www.phoenixchamber.com to check availability or contact Debbie Drotar at ddrotar@phoenixchamber.com or (602) 495-6483.

NORTH VALLEY The Black Bear 2410 W. Bell Rd., Phoenix Fridays, 7 a.m.

NORTHWEST VALLEY Deer Valley Airport Restaurant 702 W. Deer Valley Rd., Phoenix 85027 Thursdays, 8 a.m.

NORTHEAST VALLEY Paradise Bakery 21001 N. Tatum Blvd. Ste. 481520, Phoenix 85050 Every Tuesday, 7:30 a.m.

SOUTHEAST VALLEY Mimi’s Cafe (@ Fiesta Mall) 1250 S. Alma School Rd., Mesa Fridays, 7:15 a.m.

SOUTHWEST VALLEY Bougainvillea Golf Club 5740 W. Baseline Rd., Laveen Wednesdays, 7:15 a.m.

CENTRAL VALLEY Radisson Phoenix City Center 3600 N. 2nd Ave., Phoenix Wednesdays (except 1st Wednesday) 7:15 a.m.

Half Moon Sports Grill (B2B Only) 2121 E. Highland Ave., Phoenix 1st/3rd Wednesday, 11:30 a.m.

Chamber Highlight

Your Business Toolkit Multifaceted Back to Business Series Continues While many business people are just trying to tread water during the economic downtown, you can keep your business moving forward by attending an upcoming Back to Business seminar.

The next session is on Thursday, August 20 and features Lisha Garcia of the Small Business Development Center. Lisha will get inside your head and have you re-think your approaches in “New Times to Think Big: Top 10 Things to Reconsider for Your Business.”

If you’re looking into financing to start or expand your small business, you’ll want to attend the Thursday, September 10 program, “Small Business Loans, Considering Pros and Cons,” with Lori Stelling of National Bank of Arizona.

These programs from 11:30 a.m. to 1 p.m. and are held in the Chamber Boardroom.

Best of all, they’re included in your Chamber membership, so make plans to

attend to find solutions to the issues that affect your business. Register online at www.phoenixchamber.com.

Get Connected Back to Business Series New Times to Think Big: Top 10 Things to Reconsider for Your Business Thursday, August 20 11:30 a.m. – 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 www.phoenixchamber.com FREE TO CHAMBER MEMBERS

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Member Happenings Chamber members have the opportunity to attend numerous interesting and exciting events. From luncheons and mixers to expos and professional development sessions, they’re all part of the Chamber experience. Here’s a look at what your fellow members have been up to recently.

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Professional Women’s Roundtable 01 | Cynthia Wrasman of Winning Women Worldwide (standing) addressed the Professional Women’s Roundtable on “Communicating Value in Business Development and Sales” on June 2.

Green Mixer 02 | Environmentally-conscious business people turned out at Switch June 9 for the Green Mixer that celebrated the Green Roundtable’s first year.

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Small Business Leadership Council 03 | (L-R) Priscilla Ronan of Workplace 21, Melinda Hinkson of Sigma Contracting, Inc. and Nancy Hiko of CKO were all smiles after the Small Business Leadership Council meeting on June 11.

Athena PowerlinkTM Graduation 04 | Cindy Bennett of Smarter Move Staffing (center) was one of the proud graduates of the ATHENA PowerlinkTM program June 15.

Panel chair Kevin Sandler of ExhibitOne (left) and Sue Mulligan, CPA, congratulated her on completing the year-long mentoring program.

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Professional Women’s Roundtable 05 | (L-R) Mistelle Allen and Mary Fox, co-owners of Infinite Aesthetics, graduated from the ATHENA PowerlinkTM program and are pictured here with Rena Huber of APS.

The latest research and analysis on real estate and economic trends from industry insiders will be revealed at the Greater Phoenix Chamber of Commerce and Cox

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EconomicOutlook

2010

Where is the economy headed?

Get direction and answers from industry experts.

Communications’ Economic Outlook 2010.

WEDNESDAY, SEPTEMBER 30 Arizona Biltmore Resort & Spa Registration: 7am Economic Outlook 2010 Breakfast: 7:30 - 10:00am Pricing: Chamber Members: $65/person or $750/table of ten Non-Members: $75/person or $850/table of ten

Register Today! Visit www.phoenixchamber.com For more information & to view dates for the Cox interactive economic survey, visit www.cox7.com Questions? Call 602.495.2182

Community Partners: DMB & Associates, Inc. State Farm Insurance

Media Partners:

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www.phoenixchamber.com

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06 | Chamber President & CEO Todd Sanders addressed new members at the Member Open House on June 17.

VYP Summer Kickoff Mixer 07 | The Chamber’s Under-40 Roundtable is now the Valley Young Professionals, and dozens of them attended the summer kickoff mixer June 23 at Bar Smith in downtown Phoenix.

Business Expo & Annual Member Reception 08 | More than 100 exhibitors and 1,000 attendees took in the Summer Business Expo June 26 at the Westin Kierland Resort in Scottsdale.

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09 | Among the members exhibiting their products and services at the Business Expo were these sharp-dressed men from Dapper Dan’s Designer Tuxedos & Suits/Black Tie Exchange.

10 | After the Expo, many members stayed to enjoy the food and festivities of the Annual Member Reception.

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SRP REBATES HELP VALLEY BUSINESSES MANAGE THEIR AC COSTS. For most Valley businesses, air conditioning often represents the largest energy expense. SRP’s commercial customer service teams have industryspecific solutions to help you manage costs, starting with the SRP PowerWiseTM Standard Business Solutions Rebate.

Besides saving on a new high-efficiency heating, ventilation and air conditioning unit (HVAC), the rebate program offers guidance on achieving optimal energy savings for your business.

Let us help you with rebate today at srpnet.com/powerwisebiz.

91270_Impact_Aug09GenBizHVAC.indd 1

Job #: 91270 Impact Mag HVAC ad

Final size: 1/2 pg horizontal - 7.375” x 4.85”

7/15/09 10:19:07 AM

Colors: 4C process

Bleed: No

Pub: Impact Magazine

www.phoenixchamber.com | I M PAC T 19 Ins. Date: Aug 2009 issue Materials: PDF to: artwork@mpgcompany.com

Ribbon Cuttings

How To:

Contact us if you are celebrating a grand opening, anniversary or relocation at (602) 495-2194.

Conduct an Executive Search

By Sandy Des Georges

Needle in a haystack?

Improbable. Only the lucky win the lottery. Becoming President of the United States is a 1 in 10 million shot. And it may seem even tougher to find your next management-level employee.

Fear not, the task needn’t be a nail-biter. But there are guidelines to follow to get it right, says David Bruno, vice chairman and managing director of the Phoenix office of DHR International, a leading provider of executive search solutions.

“You must ask yourself questions,” says Bruno.

“Do you have the talent to accomplish your strategic objectives? What tools are missing from your current executive staff? Can you find the executive easily enough, or are they only at a limited number of firms?”

SHREDSTATION® EXPRESS, a secure paper and e-media destruction provider to business and residential customers, started tearing it up in May 2009.

MIDFIRST BANK has a new location at 17025 N. 7th Street in Phoenix.

Smiles abounded at the ribbon cutting and community fair at KIDS DENTAL PLACE at 4102 N. 24th Street, Suite B2 in Phoenix.

Consistent growth meant ODLE MANAGEMENT GROUP had to move into a bigger new office at 10605 N. Hayden Road, Ste. 110 in Scottsdale.

+ www.midfirstbank.com

+ www.shredstation.com/maricopa

+ (602) 956-2024

+ www.omgtrains.com

Some Dos and Don’ts: nD O network with your peers, DO your homework, DO consider an executive search firm. If you’ve developed talent inside your company, you may be in good shape to fill the gap, but if you’re headed in a new strategic direction, it may be best to buy the needed expertise. nD ON’T rush to hire; expect to interview 10 to 12 candidates to find the real deal. DON’T deceive or oversell; being truthful is the most important “hook” in luring top talent.

DON’T forget to inventory the tools your new executive will need to be successful.

With the right game plan and a full understanding of the position you seek to fill, finding that special executive-level employee can be easier than you think.

Time is money and it’s more valuable than ever. These simple tips can help you make more of the time you have, making you more valuable to your employer.

Get Connected DHR International www.dhrinternational.com

The legal eagles were soaring at the ribbon cutting for VESCIO LAW FIRM, PC at 17505 N. 79th Ave., Ste. 305 in Glendale.

+ www.vesciolaw.com

FARMERS INSURANCE - SOUTH MOUNTAIN/LAVEEN is now open at 6227 S. Central Ave. in Phoenix.

+ (602) 276-2776

Since We Opened

“Since we moved back to a better location in Scottsdale, things are great,” said Samantha Malcolm of KELLER WILLIAMS REALTY - THE AVALON TEAM. “It’s a very busy time in the real estate market, and we are helping our clients tackle their short sales and helping new buyers get into some great deals.” + www.avalon4homes.com What’s been happening since YOUR business opened?

Let us know at editor@phoenixchambermagazine.com.

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Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.

Accounting Services

Consulting Services

Roni Deutch Tax Center 2501 W. Happy Valley Rd., Ste. 32 Phoenix, AZ 85085 (623) 581-8000 www.rdtc.com/locations/74

EOS Consult, LLC 2518 N. Saide Ln. Buckeye, AZ 85396 (623) 398-4740 www.eosisdawn.com

Architectural Services Interior Design

The Grant Mother 4314 N. 19th Dr. Phoenix, AZ 85015 (602) 750-4798 www.grantmother.com

KatzDesignGroup 4336 E. Mountain View Rd. Phoenix, AZ 85028 (602) 312-9223 www.katzdesigngroup.com

Attorneys

Consulting Services Communications/Management/ Marketing

The Miles Law Office, PLLC 5025 N. Central Ave., Ste. 513 Phoenix, AZ 85012 (602) 320-4215 www.themileslawoffice.com

MoJo Video Marketing, LLC 1601 E. Highland Ave., Ste. 1093 Phoenix, AZ 85016 (480) 570-7615 www.undergroundsecretsexposed.com

Vescio Law Firm, PC 17505 N. 79th Ave., Ste. 305 Glendale, AZ 85308 (623) 243-7556 www.vesciolaw.com

Protiviti, Inc. 6936 S. 54th Ln. Laveen, AZ 85339 (602) 683-4135 www.protiviti.com

Auto Repair/Maintenance

The Revenue Game, LLC 14362 N. Frank Lloyd Wright Blvd., Ste. 1000 Scottsdale, AZ 85260 (866) 356-8979 www.therevenuegame.com

J & R Automotive Specialists 2711 W. Northern Ave. Phoenix, AZ 85051 (602) 841-1440 www.jnrautotivespecialists.com

Baked Good Stores SLICE 4007 Agave Rd. Phoenix, AZ 85044 (480) 522-9520 www.slicecakedesigns.com

Bowling Centers Brunswick Desert Sky Lanes 7241 W. Indian School Rd. Phoenix, AZ 85033 (623) 846-2090 www.bowlbrunswick.com

Business Associations Networking Business Referral Network 7227 E. Baseline Rd., Ste. 114 Mesa, AZ 85209 (480) 898-0101 www.businessreferralnetwork.org

Carpet and Upholstery Cleaning Services Integrity Clean PO Box 28968 Scottsdale, AZ 85255 (480) 980-6875 www.integritycleanarizona.com

Caterers Dad’s Catering Service 739 E. Dunlap Ave. Phoenix, AZ 85020 (602) 861-1379 www.dadscatering.com

Consulting Services - Advisors/ Business/Personal Capital Review Group 3240 E. Union Hills Dr., Ste. 163 Phoenix, AZ 85050 (602) 741-7773 www.capitalreviewgroup.com Expense Reduction Analysts 16681 S. 18th Way Phoenix, AZ 85048 (602) 315-8159 www.expensereduction.com

Contractors - Plumbing Liberty Mechanical Corp.

3434 W. Anthem Way, Ste. 118-403 Anthem, AZ 85086 (623) 551-9156 www.libertymechanicalcorp.com Mr. Rooter Plumbing 2625 E. University Dr., Ste. D Phoenix, AZ 85034 (480) 350-9941 www.mrrooteraz.com

Credit Unions Southwest Airlines Federal Credit Union 2330 E. Jones Ave., Ste. 6 Phoenix, AZ 85040 (602) 225-5000 www.swacuflash.org Debt Management Red Rock Debt Services, Inc. 14980 N. 78th Way, Ste. 202 Scottsdale, AZ 85260 (480) 459-5200 www.redrockdebtservices.com

Document Preparation Services Destruction/Storage ShredStation Express Serving Maricopa County (602) 626-7933 www.shredstation.com/maricopa

Electrical Contractors Sunstate Energy LLC 2419 N. Black Canyon Hwy., Ste. 12 Phoenix, AZ 85009 (602) 253-0225 www.sunstateenergy.com

Electronics Equipment Integrated Media Solutions 2716 N. Ogden, Ste. 101 Mesa, AZ 85215 (480) 220-8725 www.imsavinc.com

Elementary and Secondary Schools

Equipment Rental and Leasing National Construction Rentals 2131 W. Roosevelt St. Phoenix, AZ 85009 (602) 253-5006 www.rentnational.com

Event and Meeting Planning, Promotion and Management Plan Ahead Events of Phoenix Metro 2030 W. Baseline Rd., Ste. 182-127 Phoenix, AZ 85041 (602) 687-6088 www.planaheadevents-phoenixmetro.com

Exterior Cleaning Services Sweeping/Swimming Pool Cleaning Montoya Sweepers, LLC 7026 N. Alsup Rd. Litchfield Park, AZ 85340 (602) 367-7965

Osborn School District #8 1226 W. Osborn Rd. Phoenix, AZ 85013 (602) 707-2000 www.osbornschools.org

Financial Services and Planners

Employment Placement Agencies

Fitness and Recreational Sports Centers

Accountants Intl.

2231 E. Camelback Rd., Ste 205 Phoenix, AZ 85016 (602) 977-1114 www.accountantsintl.com

Engine Equipment and Services Southwest Products Corp.

5143 W. Roosevelt St. Phoenix, AZ 85043 (602) 269-3581 www.southwestproducts.com Engineering Services FreThot-Product Design & Development 3001 E. Columbus Ave. Phoenix, AZ 85016 (602) 228-2051 Neeme Systems Solutions, Inc. (NSS) 1903 W. Parkside Ln., Ste. 108 Phoenix, AZ 85027 (602) 547-2572 www.nssaerospace.com

Entertainment Arizona Nights 7942 W. Bell Rd., Ste. C5-285 Glendale, AZ 85308 (602) 316-0283 www.aznights.net

Environmental Services WowGreen International, TM 6552 N. Villa Manana Dr. Phoenix, AZ 85014 (602) 441-5226 www.wowgreen.net/10891

Scheib Financial 2375 E. Camelback Rd., Ste. 5117 Phoenix, AZ 85016 (602) 387-5001

Curves - South Mountain 3220 E. Baseline Rd., Ste. 116 Phoenix, AZ 85042 (602) 470-4500 www.curvessouthmountain.com

Framing Contractors United Southwest Construction, Inc. 3401 S. 43rd Ave. Phoenix, AZ 85009 (602) 484-0787

Gift Baskets and Services Baskets With An Attitude 4815 E. Carefree Hwy., Ste. 108 466 Phoenix, AZ 85331 (623) 234-3376 www.basketswithanattitude.com M.R. Designs & Gifts (602) 266-5572 www.mrdesignsandgifts.com

Health and Medical Insurance Carriers AFLAC - R. Hebert 2001 E. Campbell Ave., Ste. 203 Phoenix, AZ 85016 (480) 223-3477 www.aflac.com

Health and Wellness Pain Medicine Specialists, PC 3654 W. Anthem Way, Ste. B-106 Anthem, AZ 85086 (623) 643-8887 www.painmedicinespecialistsAZ.com

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Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.

Hotels, Motels and Resorts

Investment Services

Hotel Highland at the Biltmore 2310 E. Highland Ave. Phoenix, AZ 85016 (602) 956-5221 www.hotelhighlandatbiltmore.com

Alpha Fiduciary 7010 E. Chauncey Ln., Ste. 130 Phoenix, AZ 85054 (480) 505-4033 www.alphafiduciary.com

La Qinta Inn & Suites 4929 W. McDowell Rd. Phoenix, AZ 85035 (602) 595-7601 www.LQ.com

Wells Fargo Advisors 2415 E. Camelback Rd., Ste. 1000 Phoenix, AZ 58016 (602) 952-5117 www.wachoviasecurities.com/investing.htm

Hotels, Motels and Resorts Spas/Timeshares

Janitorial Services Cleaning Solutions 28512 N. 66th Ln. Phoenix, AZ 85083 (623) 486-5003

Las Palomas Beach & Golf Resort Blvd. Costero 150 Col. Sandy Beach Puerto Penasco, Sonora Mexico. C.P. 83550 011-526-381-081000 www.laspalomasresort.com

Insurance Agencies and Brokerages Benefit Advisors, Inc. 745 E. Maryland Ave., Ste. 106 Phoenix, AZ 85014 (602) 285-1220 www.benefitadvisors.com CNA 4150 Drinkwater Blvd., Ste. 400 Scottsdale, AZ 85251 (602) 212-3415 Colonial Life 8433 N. Black Canyon Hwy., Ste. 162 Phoenix, AZ 85021 (602) 433-8144 www.coloniallifeaz.com Farmers Insurance South Mountain/Laveen 6227 S. Central Ave. Phoenix, AZ 85042 (602) 276-2776 MJ Insurance, Inc. 6900 E. Camelback Rd., Ste. 500 Scottsdale, AZ 85251 (602) 772-3300 www.mjinsurance.com Principal Financial Group 2355 E. Camelback Rd., Ste. 600 Phoenix, AZ 85016 (602) 957-3200 www.principal.com

Internet Service Providers Bull HN Information Systems 13430 N. Black Canyon Hwy. Phoenix, AZ 85029 (602) 862-5472 www.bull.com

Investigation Services Susan R. Hogan, P.I., C.I. 17627 N. 4th St. Phoenix, AZ 85022 (623) 414-7600

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Landscaping Services and Supplies - Tree Services/Weed Control AZ Sun Pro Landscaping, LLC 20930 N. Tatum Blvd. Ste. 110-151 Phoenix, AZ 85050 (480) 688-5158

Legal Services AZ EZ Legal Doc Prep, LLC 4802 E. Ray Rd., Ste. 23-27 Phoenix, AZ 85044 (602) 677-4451 www.azezlegaldocprep.com Paula J. Burnstein, P.C. 11811 N. Tatum Blvd., Ste. 3031 Phoenix, AZ 85028 (623) 486-9797 www.familylawyeraz.com

Locksmiths Alcatraz Lock & Security 17627 N. 4th St. Phoenix, AZ 85022 (602) 677-5045 www.alcatrazlock.com

Metal Products All Things Metal, LLC 11049 N. 22nd. Ave. Phoenix,, AZ 85029 (602) 906-9353 www.allthingsmetalllc.com

Military US Army Recruiting Battalion Phoenix One N. First St., 4th Fl. Phoenix, AZ 85004 (602) 254-1765 www.goarmy.com

Mortgage and Non-Mortgage Services Marix Servicing, LLC 1925 W. Pinnacle Peak Rd. Phoenix, AZ 85027 (623) 249-2000 www.marixservicing.cam

Non-Profit Organization Civic/Service Centrifugal Force/Outreach Ministries, Inc. PO Box 15268 Phoenix, AZ 85060 (602) 300-8816

Non-Profit Organizations Business/Professional Arizona Rock Products Association 916 W. Adams St., Ste. 1 Phoenix, AZ 85007 (602) 271-0346 www.azrockproducts.org

Residential Remodelers Sigma Contracting, Inc. 9019 E. Bahia Dr., Ste. 102 Scottsdale, AZ 85250 (602) 788-7800 www.sigmacontracting.com

Restaurant Equipment Restaurant Depot 3812 N. Black Canyon Hwy. Phoenix, AZ 85017 (602) 200-8000 www.restaurantdepot.com

Retail Stores

The Andringa Group 41955 N. Back Creek Ct. Anthem, AZ 85086 (623) 594-5204 www.theandringagroup.com

Savers 2320 E. Bell Rd., Ste. 102 Phoenix, AZ 85022 (602) 765-0342 www.savers.com

Non - Profit Organizations Civic/Service

Security Systems and Services

Phoenix Rotary 100 501 E. Osborn Rd. Phoenix, AZ 85012 (602) 604-8221 www.rotary100.org

Pest Control and Exterminating Services Invader Pest Management, Inc. PO Box 939 Glendale, AZ 85311 (623) 435-0228 www.invader.net

Pools and Spas Splish Splash Never Green Pool Service 3434 W. Anthem Way, Ste. 118-246 Anthem, AZ 85086 (623) 670-2998

Printing Machinery and Equipment IKON Business Solutions Kimberly Wempa 1910 W. Bravo Dr. Tempe, AZ 85281 (480) 379-7501 www.ikon.com PHX Inks PO Box 5412 Peoria, AZ 85385 (602) 363-7233

Radio Stations Radio Phoenix 6039 W. Sandra Terrace Glendale, AZ 85306 (602) 625-2299 www.radiophoenix.org

Real Estate Agents and Brokers - Commercial Post Oak Real Estate Services, LLC 31910 Del Obispo, Ste. 100 San Juan Capistrano, CA 92675 (480) 921-4000 www.postoakre.com

Angel Security Services 4802 E. Ray Rd., PMB 23 526 Phoenix, AZ 85044 (888) 448-4256 www.angelsecurityservices.com CPS Security USA 2525 E. Jefferson St. Phoenix, AZ 85034 (602) 433-5576 www.cpssecurity.com

Speakers and Speaker Bureaus Memory Dynamics / Remember Media 7702 E. Doubletree Ranch Rd., Ste. 300 Scottsdale, AZ 85258 (480) 659-4988 www.remembermedia.com

Telecommunications Fulton Communications 22601 N. 17th Ave., Ste. 270 Phoenix, AZ 85027 (623) 434-5900 www.fultoncommunications.com Integra Telecom 3540 E. Baseline Rd. Phoenix, AZ 85042 (602) 889-9860 www.integratelecom.com

Trucking ADO Trans, LLC 18444 W. Sunrise Dr. Goodyear, AZ 85338 (623) 386-2931

Warehouse and Storage Jones Enterprise 623 E. Roeser Phoenix, AZ 85040 (602) 510-6619

Web Design and Marketing IT Outsourcing Profuture, Inc. 7335 E. 6th Ave., Ste. 3 & 4 Scottsdale, AZ 85251 (480) 947-4560 www.profutureinc.com www.phoenixchamber.com

Smart Growth

MarCom Corner

Get Up and Grow

Entrepreneurs with All the Right Moves

Your Answers to Marketing & Communication

By Lori K. Baker

Topic: Viral Marketing Eric Rosson, director, interactive operations for Cramer-Krasselt, has the prescription for using viral marketing for healthy results.

Buddy Stubbs’ new location in Anthem is poised to get the company’s motors running.

If today’s down economy tempts you to hit the ‘pause’ button on your company’s expansion plans, meet some savvy entrepreneurs who’ve opted for ‘fast forward.’

Jim Valenzuela, CEO and founder of V’s Barbershop, an authentic and upscale barbershop concept, has set his sights on national expansion with a new franchise development program. For Frank and Jack Stubbs, general managers of Buddy Stubbs Arizona Harley-Davidson, a recession economy isn’t as gloomy as you might think. They recently expanded their business into a second location in Anthem.

These entrepreneurs see the silver lining in the recession and believe now can be a good time for some companies to expand into new locations. The down market offers a few cost advantages, including lower real estate/leasing costs, and lower labor costs because people are willing to work for less.

But physical expansion isn’t for everyone.

Here are their three expert tips for anyone considering moving into new digs: It’s vital that you know your business, “ and the business is performing at its peak,” Valenzuela says. Make sure your company has maintained a consistent bottom-line profit and is showing steady growth over the past few years. n Study economic and consumer trends for indications on your company’s staying power. The Stubbs’ decision to expand was n

empowered by the Harley Davidson Motor Company’s thorough market research, which tracked the average age of Harley owners (47) their average income ($75,000 per year), race (white) and sex (male). The Stubbs also knew the number of Harleys operating in particular zip codes and the Anthem area’s anticipated population growth. n “Customer service has to be just unbelievable,” Frank Stubbs says. Make sure your administrative and management teams are extraordinary because you’ll need them to get a new location up and running.

Is your company ready for a bold new move? n

repare a complete business plan for P the new location.

n

etermine how and where you’ll D obtain financing.

n

“ Save and use as much of your own capital as you possibly can,” Valenzuela advises.

Get Connected

The essence of viral marketing is the attempt to create marketing that is so compelling it’s spread organically without further effort on your part, like a virus. An admirable goal, to be sure, but one that’s much more difficult to execute than one might expect.

It seems there’s no magic formula or specific strategy that guarantees success, with many agencies that have created successful executions failing on future endeavors. Nobody really knows why one video of a guy in a chicken suit explodes online and one doesn’t. That being said, there are a few pieces of low-hanging fruit that should be considered if creating a viral marketing piece is your goal. n Funny – Almost all of the really

successful viral executions are funny, really funny. n Shocking – Sometimes you see something online that really catches you off guard and you can’t wait to send the link on to your friends. n Extremely Useful – It may be useful to everyone or it may be useful to a niche audience. Maybe a whitepaper, application, video or e-book. If it’s really, really useful – it’ll get shared.

The really great thing about this form of marketing is that often the success of the idea is not tied to the expense to produce. The goal should be to spend as little as possible and yet create something compelling enough to get shared around the net.

Examine your product or service, look at other successful viral projects, and try to create the next epidemic.

Get Connected Cramer-Krasselt www.c-k.com

Buddy Stubbs Arizona Harley-Davidson www.buddystubbshd.com V’s Barbershop www.vbarbershop.com www.phoenixchamber.com

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Money Matters

HR Iq Topic: Work Furloughs for Salaried Employees Businesses looking to cut costs without cutting jobs may be exploring the option of work furloughs – asking employees to take time off periodically without pay. The challenge comes when the employees are salaried and exempt from overtime.

Exempt employees are entitled to their full weekly salaries no matter the hours they work each week. Higher paid workers and managers often fall within this category.

Mark Ogden, managing shareholder of the Phoenix office of employment law firm Littler Mendelson, P.C., explains what businesses can and cannot do in order to protect an employee’s exempt status. n The U.S. Fair Labor Standards

Act allows exempt employees to be furloughed without pay for an entire – but not a partial – workweek. Use of vacation or paid time off can be required for shorter mandated furloughs. n The common approach of pairing a

pay cut with a shortened workweek is not allowed for exempt employees unless the pay and hour reductions are of a permanent nature. n Employers may offer voluntary

unpaid furloughs to exempt employees, but they must be prepared to prove the furlough was completely voluntary.

Businesses want to be sure not to jeopardize the exempt status. That way they’ll avoid expensive overtime pay while trying to cut costs.

Get Connected Littler Mendelson, P.C. www.littler.com

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Succeeding at Succession Planning Now is the Time to Think Ahead

By Kay Sperduti While many small business owners may wait until they are considering retirement to begin succession planning, today’s economic environment could offer unique opportunities.

In fact, according to UMB Bank Senior Vice President and Private Banking Client Manager Kevin Zimmermann, this could be an ideal time.

Smaller organizations typically either go to family members or to a third party through a sale.

“Due to current value changes, the parent in a family-owned businesses can transfer company stock to a son or daughter at a much cheaper rate and initiate a business succession through a Family Limited Partnership,” said Zimmermann. “This allows the parent to maintain business control of the company, but initiates the transfer of shares of the company at a steep discount.”

Opportunities also exist for businesses positioning themselves to sell to a third-party buyer. Zimmerman suggests that while it may be worth waiting for the economy to turn around, the balance between today’s lower valuation and current tax rates may give owners the ability to sell without incurring hefty capital gains penalties.

“A good wealth manager can walk you through the pluses and minuses of each option and help you make the most strategic decisions for your business.”

Looking to buy?

In the market to purchase an existing business? Does the company you’re pursuing: atch your personal, professional and M financial objectives? n Have values that match your own? n Possess strong relationships with management, vendors, clients and strategic partners? n Have both short and long term viability? n

Get Connected UMB Financial Corporation www.umb.com

A Word About Safety From SCF Arizona Chamber members ChemResearch Company and W. E. O’Neil Construction were two of 37 Valley businesses honored earlier this year with an SCF Arizona “Best of Best” award for their workplace safety.

The companies received their awards during a banquet that kicked off the sixth annual Safety Works Expo in Tempe in May. “A good safety record is no accident,” said Don Smith, president & CEO of SCF Arizona.

“The most important reason to maintain a safe workplace is to ensure that your employees can go home to their loved ones at the end of the workday.”

Smith added that safe companies save money, especially as medical costs continue to rise. Companies that work with SCF to prevent workplace injuries help keep Arizona’s workers’ compensation costs among the lowest in the nation, which in

turn helps business and economic growth throughout the state.

When it comes to worker safety, the Chamber reminds you that even if you have just one employee, you’re required to have workers’ compensation coverage. When you obtain such coverage through SCF Arizona and also enroll in the Chamber’s safety program, your organization qualifies for a 10 percent discount on premiums. You may also be eligible for an additional year-end bonus safety dividend from SCF Arizona.

Get Connected Ron McElhaney (602) 495-6486 or rmcelhaney@phoenixchamber.com SCF Arizona www.scfaz.com

www.phoenixchamber.com

Helping Arizona businesses make a good impression 3030 N. 3rd Street, Phoenix, AZ 85012 602.631.2000 www.scfaz.com

SCF Arizona cares about Arizona workers and is your partner in workplace safety.

Put us to work for you as your partner in workers’ compensation insurance.

www.phoenixchamber.com

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Capitol Voice

Super Pac Endorses Council Candidates Election is September 1 The Greater Phoenix Chamber of Commerce’s “Super” Political Action Committee, or Super PAC, has endorsed four candidates running for City Council seats in the September 1, 2009 City of Phoenix Election. The Chamber’s Super PAC has a long history of involvement with local and state elections, supporting candidates who have distinguished themselves as knowledgeable and supportive of the issues that affect the success of Greater Phoenix area businesses.

After a thorough review of questionnaire responses and personal interviews, the Chamber Super PAC endorsed these four candidates based upon their support for the Greater Phoenix business community.

Peggy Neely (District 2) Tom Simplot (District 4) n Sal DiCiccio (District 6) n Mike Johnson (District 8) n n

Peggy Neely (District 2)

Tom Simplot (District 4)

Sal Diciccio (District 6)

Mike Johnson (District 8)

“The PAC faced a number of very difficult decisions this year,” said Chamber President & CEO Todd Sanders. “The field of candidates is exceptionally strong and several individuals impressed the committee throughout the interview process.”

The Chamber PAC was established in 1978 to help elect pro-business candidates to state, county and local offices and ultimately improve the overall business climate in Greater Phoenix. The Chamber became a Super PAC in 2003 – the first Chamber in Arizona to achieve this elite distinction. Super PAC status allows the PAC to drastically increase its support of pro-business candidates.

To contribute to the PAC, visit www.phoenixchamber.com/pac or call (602) 495-6497.

New VP Named The Chamber’s Public Affairs Team is gaining a new member, as Michelle Bolton joins the staff as Vice President, Public Affairs/ Economic Development this month.

Bolton has been the state director of the National Federation of Independent Businesses/Arizona since October 1999 and has also worked with American Land Title Association, Associated Builders and Contractors and REALTORS Association of Metropolitan Pittsburgh, as well as serving as personal assistant to Senator and former U.S. Representative Rick Santorum (R-Pa.).

She takes the place of Todd Sanders, who succeeded Katie Pushor in May as the Chamber’s new President & CEO. Get Connected (L-R) Moderator Chip Scutari, State Representatives Nancy K. Barto, John Kavanagh and Chad Campbell and State Senator Jorge Luis Garcia at the June 29 Legislative Wrap-Up breakfast. Members had the chance to ask lawmakers about the just-concluded session at the 15th annual event.

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Greater Phoenix Chamber of Commerce Public Affairs (602) 495-6497 or www.phoenixchamber.com

www.phoenixchamber.com

Pro: Files

Where Casual and Luxury Meet Valley Icon Delivers Timeless Sophistication

The Phoenician is at the foot of a mountain and the top of its game.

By Stephanie R. Conner A luxury experience doesn’t have to be stuffy and dull — The Phoenician is proof of that. Celebrating its 21st year, the local icon is defined by its casual elegance. “[The Phoenician] has set the standard for the luxury resort experience,” says Denise Seomin, the resort’s director of public relations and marketing communications.

From a Family Activity Center that offers

Man In Motion Local Prudential Financial Agency is Taking Off

By Christia Gibbons Gil Valadez is catching a plane.

The managing director of the Greater Southwest Agency of Prudential Financial, Inc. is constantly on the go, taking 45 to 50 roundtrips a year to keep his 80 employees connected.

In the Phoenix headquarters, keeping connected might mean going bowling after a five-hour meeting or tailgating at a Cardinals game. However, with the agency covering all of Arizona, New Mexico, the El Paso area of Texas and western Colorado, Valadez often takes to the air.

“That’s why I travel. It’s hard work to make sure all employees feel job satisfaction so I come to them, so they

a surround-sound theater and an interactive game center to award-winning restaurants and an expansive wine collection, The Phoenician welcomes business and leisure travelers alike.

Nestled on 250 acres at the foot of Camelback Mountain, the AAA Five Diamond resort features 643 guestrooms, suites and casitas; nine restaurants; nine pools; a two-acre cactus garden; 11 tennis

don’t have to come to me,” Valadez says.

The company focuses on financial, personal and community success, even running potential employees through an exercise to determine their desire to “to do business while supporting the local community,” he says.

Employees are encouraged to join volunteer organizations through a company 50-50 matching fund which supports dues to contributions. And, if an employee gives an educational seminar for an organization, Prudential will pay 100 percent for refreshments.

“The philosophy of the office is we want to give back to the community more than we take out,” Valadez says. “Right from the beginning we ask people what they are going to do to give back to the community.”

Business is good, with his office’s revenues up year to year over 2008. Valadez just hired a full-time recruiter and expects to add at least 20 more employees this year.

courts, 27 holes of championship golf; a $25 million art collection; and a 22,000-squarefoot spa.

Over the years, the resort has continued to deliver new experiences. Within the last 14 months, for example, Italian-themed Il Terrazzo and J&G Steakhouse have opened.

These are just the beginning of The Phoenician’s dining options, which also include a casual golf course restaurant, daily afternoon tea, a Sunday brunch that features renowned trumpeter Jesse McGuire and private candlelit tee-box dining at the Desert Golf Course’s eighth tee.

Building onto its award-winning wine program, the resort’s Luxury Beverage Program now includes a popular Bellini menu and the state’s largest tequila collection, including The Phoenician’s own private label.

“When you look at these things as a whole, the idea is to have a casual elegance,” Seomin says. “We’re known for our service, and that’s a mainstay. Then, we combine that with a timeless sophistication.”

Get Connected The Phoenician www.thephoenician.com

Get Connected Prudential Financial (602) 667-4700

Gil Valadez stopped moving just long enough for us to snap this photo.

www.phoenixchamber.com

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Greater: PHX

Community: Mesa

Terralever now has wide open spaces in their new offices in Tempe.

Growing Online Marketing Firm Opens New Tempe Office

By Tom Trush Tempe-based online marketing firm, Terralever recently bucked the economic downturn trend by opening up a new space in the heart of the Mill Avenue district.

Terralever’s new office – designed by Michelle Romero of DFDIA – occupies 11,000 square feet on the second floor of the building at the corner of 5th and Mill Avenues. In addition to ceiling-to-floor windows, the office features four conference rooms, a game room, full kitchen and large, open work spaces.

As part of the grand opening, Terralever enlisted the help of local marketing companies Off Madison Ave, KeaneCreative, Sitewire Marketplace Solutions and Synapse Studios for a food drive.

“It means a lot to us to share our success with those in our community,” said Founder and Co-Managing Partner Chris Johnson.

“Having seen Terralever grow from its humble start to the over 30 person team we are today is truly exhilarating. Being able to celebrate our growth by giving back to those around us is very gratifying.”

As part of its growth, Terralever also recently opened regional offices in Los Angeles.

Get Connected

Terralever www.terralever.com

First Credit Union Donates $5,000 to Phoenix Children’s Hospital

First Credit Union employees also manned phones during the give-a-thon.

Thanks to the sale of candy bars and toys at branches statewide, First Credit Union was able to make a $5,000 on-air donation during Channel 12’s 1st Annual Give for Kids give-a-thon benefiting Phoenix Children’s Hospital.

Phoenix Children’s Hospital partnered with NBC Channel 12 to broadcast live from the hospital for the one-day event. Throughout the day, local celebrities made appearances, donated 28

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gifts and challenged callers to help generate donations for the cause.

First Credit Union employees also volunteered time by answering phones during the give-a-thon.

The May event raised $107,539 in donations for Phoenix Children’s Hospital, one of the many Children’s Miracle Network Hospitals throughout the country.

First Credit Union, a not-for-profit financial cooperative with 200 employees serving nearly 60,000 members throughout Arizona, has been a supporter of Children’s Miracle Network and Phoenix Children’s Hospital for the past 12 years.

Digital Financial Group Sponsors Student Ambassador Thanks in part to Digital Financial Group, Rhodes Junior High School student Mariah Francis is traveling to Australia and New Zealand on a 20-day trip to meet with government officials, interact with other students, and participate in educational and athletic activities.

The locally owned and operated payment processor is sponsoring Francis as a Student Ambassador with People to People. Because of the many educational elements in the program, Francis can earn high school and college credits during her travels abroad.

A curious and adventurous spirit, Francis said each person can make a difference and help achieve peace through understanding.

“This experience will increase my understanding of the world and give me the opportunity to learn first hand about new places and cultures.” she added..

“Such knowledge will help me become the best citizen I can be.”

“DFG is proud to support such an impressive young person as Mariah Francis,” said Cory Gray, CEO of Digital Financial Group. “She truly represents the best of today’s youth, and we are delighted to have the ability to assist her in this exciting opportunity.”

Get Connected

Digital Financial Group www.digitalfg.com

Get Connected

First Credit Union www.firstcu.net

www.phoenixchamber.com

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First Person Profile The Valley’s business community has a story to tell. We asked them to do just that.

I started doing this partly because

I was told I couldn’t.

When I enrolled in auto shop in high school, they said ‘You’re an honor roll student, what do you need auto shop for?’ or ‘You’re a girl, why are you doing that?’ I was stubborn and said ‘I’ll show you!’ and I really liked it and it stuck.

I went to college to be a lawyer. I missed the automotive thing, so I started working in a dealership and that wasn’t fulfilling for me.

The first year and a half it was just me in my driveway. I quit my job in November of 2006, and called all my friends and family and said ‘Okay, I’m starting my business.’ I didn’t even have a garage, I had a carport.

There’s still some sexism. I have one customer who had one of his employees drop him off and he said, ‘You bring your truck to a girl? I’d never do that. I’d never let a girl work on my truck.’

Women are still by far the minority in this industry. I hoped for this to be an all-female shop, but there just aren’t enough of us.

We focus on education, to make sure you understand what’s going on with your car, not just saying, ‘Here it is, now give me your money,” We want our customers to understand what’s going on, to take the fear and the mystery out of car repair.

You can spend your life getting ready to get ready, but at some point you have to just do it. If you’re committed to something, know that you’re getting into living and breathing and eating and sleeping it for at least the first couple of years.

It’s going to be stressful, but if you’re committed to it and you’re willing to work for it, you can make it happen.

Sarah “Bogi” Lateiner Owner, Master Mechanic & Educator 180 Degrees Automotive www.180auto.com

Have An Inspirational Story To Tell?

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Let us know about it. Send your ideas to editor@phoenixchambermagazine.com. www.phoenixchamber.com

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