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The Stimulus: One Year Later Is Arizona Feeling The Effects?
Member News Calendar of Events Arizona in Focus
FEB. 2010
Service Opening Worlds of Opportunity through the Science of
There’s a science to competing through service, which is why we are worlds apart from other universities and consulting organizations. As a thought leader and groundbreaking research center, The Center for Service Leadership (CSL) brings together insights from the academic world and business strategy from the real world to solve the unique set of challenges companies face today.
Science We are in the business of the science of services – we base our understanding on research, not just platitudes.
Significance We are in the business of developing and sharing what works in the real business world, not just pure theory.
Symbiosis We are in the business of building a network that can discover ways to compete through service, not just business as usual.
To learn more about how you can compete strategically through the science of service, visit wpcarey.asu.edu/csl today.
Arizona State University
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W. P. Carey School of Business P.O. Box 874106 n Tempe, AZ 85287-4106 Phone: 480-965-6201 n Fax: 480-965-2180 wpcarey.asu.edu/csl Twitter.com/WPCCSL
board of directors EXECUTIVE COMMITTEE Chair Connie Perez CEO Advanced Reimbursement Management Immediate Past Chair Andrew K. (Andy) McCain VP & CFO Hensley Beverage Company CHAIR-ELECT Steve Wheeler Exec. VP, Customer Service & Regulation APS Legal Counsel Anne Kleindienst Attorney Fennemore Craig, P.C. Secretary Treasurer Pam Conboy Arizona Regional President Wells Fargo Bank Vice Chair – PCCD Patricia Lee Refo Attorney Snell & Wilmer Vice Chair Small Business Tom Cooper CEO Desert Fleet-Serv, Inc. VICE CHAIR Public Affairs Susan Anable Director of Public Affairs Cox Communications VICE CHAIR Community Events Kathryn Murphy President & CEO Corning Gilbert, Inc.
Tools Of The Trade For more than 120 years, the Greater Phoenix Chamber of Commerce has been a valuable tool to help Valley businesses succeed. This month, we give you a box full of tools to assist you in key areas of running a small business. In our special section, you’ll find tips, resources and information on everything from finance to information technology to operations. We thank Meridian Bank for sponsoring this section and for all of the advertisers who make it possible for us to continue to bring you important information. Also this month, we’ll take a look at what has happened in the year since President Obama signed the American Reinvestment and Recovery Act into law. The Stimulus was intended to jump-start our economy and help bring us out of the worst economic downturn since the Great Depression. As you’ll see, progress has been slow, but there are encouraging signs ahead for our members and for our state. Through good times and (especially) challenging times, our members have found the mutual support of their more than 3,100 business members to be an invaluable resource. I extend a hearty thank you to those who are already members, and invite those of you who haven’t joined yet to visit us at www.phoenixchamber.com/join and start using all the tools that come with your membership.
VICE CHAIR HBLC Gil Valadez Prudential Vice Chair MEMBERSHIP Rick Johnson Principal/Owner Executive Forums VICE CHAIR Audit and Governance Scott Celley VP, External Affairs TriWest Healthcare Alliance VICE CHAIR Human Resources David Bruno Vice Chairman/Managing Partner DHR International VICE CHAIR ECONOMIC DEVELOPMENT Richard Parker Vice President Sundt Construction Corp. Executive Committee Members at Large Derrick M. Hall President & CEO Arizona Diamondbacks Peter Hayes Manager of Public Affairs SRP Dan Vermeer Waste Management Susan Williams President HR Choice Nancy Stone V Chair & Pres. ILX Resorts Inc.
View the entire list of board members at: www.phoenixchamber.com
Todd Sanders President & CEO Greater Phoenix Chamber of Commerce
February Bulletin The Greater Phoenix Chamber of Commerce has another money-saving benefit that can help with the rising cost of healthcare. The new Valley of the Sun Discount Rx Card offers savings of up to 75 percent off brand name and generic prescription medications, with an average savings of around 30 percent. Designed as a stand-alone discount program, the card has no enrollment forms, no restrictions, no age or income requirements, no waiting periods, no eligibility requirements, no exclusions, no claim forms to file and no annual or lifetime limits, and does not require that you divulge any personal information. The card is accepted at more than 50,000 pharmacies nationwide, including CVS Pharmacy, Target, Walgreens, Safeway
and many more. You can download your own card and start saving money today on prescriptions.
Get Connected Valley of the Sun Discount Rx Card www.phoenixchamber.com/rxcard
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Contents
Get up | Get out | Connect
FEBRUARY | 2010
7
Stimulating? Find out if federal money is making its way to Arizona.
Rick McCartney | Publisher InMedia Company rmccartney@phoenixchambermagazine.com Jody Ryan | Editor-In-Chief Greater Phoenix Chamber jryan@phoenixchamber.com Kenn Tomasch | Editor Greater Phoenix Chamber ktomasch@phoenixchamber.com Lori K. Baker, Becky Blaine, Stephanie Conner, Christina Estes, David Lucas, Monika Masciangelo, Kay Sperduti, Tom Trush Contributing Writers Dan Vermillion, Angela Cook, Kenn Tomasch Photography Stephen Gamble | Art Director Louise Ferrari | Operations Manager Dee Dee Hixson, Cami Shore Account Executives
Todd Sanders | President & CEO tsanders@phoenixchamber.com
Features
The Stimulus: One Year Later
Small Business Toolkit
12 months later, is Arizona benefitting from the American Reinvestment and Recovery Act? p. 7 By David Lucas
You’ll find big advice for small businesses in this special section loaded with tips. p. 9 By Tom Trush
Event Spotlight
Ron McElhaney | V. P. rmcelhaney@phoenixchamber.com
Your business can be ecofriendly and profitable. Find out how at an upcoming special event. p. 15 By Kenn Tomasch SA
Michelle Bolton | V. P. Public Affairs/Economic Development mbolton@phoenixchamber.com
VE THIS DATE
Departments 06 Member News
24 Employer Focus
News, Notables & Updates
14 Ask Our Members
24 HR IQ Leadership Focus During Difficult Times
23 Smart Growth Building Through Repeat Business
26 Arizona in Focus Survey Says...
Member Resources 16 Events Calendar All This in Just 28 Days?
18 Member Happenings Business People Out and About
20 Ribbon Cuttings Snapshots of the Best Snips
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Katie Campana | Director, Community Relations kcampana@phoenixchamber.com Norma Macias | Director, Member Services nmacias@phoenixchamber.com Daniel Ayala | Director, BidSource dayala@phoenixchamber.com Debbie Drotar | Director, Business Development ddrotar@phoenixchamber.com
27 Business Bios
Employment Branding in Today's Economy
When They Speak, People Listen
Jody Ryan | Director, Marketing & Communications jryan@phoenixchamber.com
Veterans Security KJZZ-FM Integra Telecom
201 N. Central Avenue, 27th Floor Phoenix, Az 85004 P 602.495.2195 • F 602.495.8913 www.phoenixchamber.com Published By
28 Greater: PHX News & Notes from Around the Valley
30 First Person "This is the most awesome experience."
www.phoenixchamber.com 20 How To: Boost Staff Morale
21 New Members
6360 E. Thomas Rd., Suite 210 Scottsdale, AZ 85251 p 480.588.9505 • f 480.584.3751 info@inmediacompany.com InMediaCompany.com Greater Phoenix Chamber of Commerce Impact Magazine is published by InMedia Company, LLC. The publication is distributed to membership and made available to prospective members throughout the Greater Phoenix area. We appreciate your editorial submissions and news for review by our editorial department by e-mailing editor@phoenixchambermagazine.com. To subscribe to GPCC Impact Magazine, please send check or money order for $24.00 to InMedia, 6360 E. Thomas Road, Suite 210, Scottsdale, AZ 85251 or call (480) 588-9505. ©Copyright 2010, InMedia Company, LLC. All rights reserved. InMedia and the Greater Phoenix Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.
www.phoenixchamber.com
DowNtowN’s
Newest experieNce. All-iNclusive
MeetiNg
EXECUTIVE CONFERENCE CENTER
at Phoenix Convention Center West Building - 200 Level
Member News Highlighting achievements, awards, new hires, promotions and notes of interest from our members.
Happy Anniversary! Cancer Treatment Centers of America celebrated its one-year anniversary in late December. The facility has more than doubled in size, going from 141 employees to over 280 since it opened. CTCA has already begun construction for expanding inpatient rooms, adding an exercise room and other projects. +www.cancercenter.com
New Insight
The Seplows (Andy, left and Debbie, right, with Duet Director of Kinship Care Services Patricia Dominguez) will direct their $30,000 grant to Duet’s services for grandparents raising grandchildren.
She’s On Board
A Lovely Duet Andy and Debbie Seplow of Home Instead Senior Care made a $30,000 “challenge gift” that helped Duet: Partners In Health & Aging raise more than $118,000 through its 19th Annual Poinsettia Tea fundraiser. Nearly 600 supporters attended the December 6th event and contributed more than $52,000 themselves, spurred on by the Seplow’s offer to match up to $30,000 in contributions.
+ www.duetaz.org, + www.homeinstead.com Seventh Heaven For the seventh consecutive year, Cox Communications has received the Best Operator Accolade from Women in Cable Telecommunications as part of WICT’s PAR (Pay Equity, Advancement Opportunities and Resources for Work/Life Support) initiative. Conducted in collaboration with Working Mother Media, PAR examines and ranks participating companies in the cable telecommunications industry according to those three criteria. +www.cox.com
Golden Year John Amory celebrated his 50th year with CB Richard Ellis in December. An office sales and leasing specialist, Amory has the distinction John Amory of the longest tenure of any employee currently at CBRE. He joined the company in 1959 after three years of service in the US Army, and over the last half-century has been involved in the development and lease-up of more than 30 major office buildings in metro Phoenix. +www.cbre.com
Insight Enterprises, Inc. welcomed Kenneth T. Lamneck as the company’s new President and Chief Executive Officer on January 1, 2010. He brings more than 20 years of industry experience to Insight, including serving as President, the Americas, at Tech Data. +www.insight.com
Principally Speaking… SmithGroup has elevated David Vernellis, AIA, LEED AP, to principal. Vernellis has been providing structural design and David Vernellis analysis for the firm since 2000 and now directs operations for the more than 100 employees in the Phoenix office.
+www.smithgroup.com On the Fast Track Detail Design and Fabrication raced to complete a one-of-a-kind kart track at Phoenix International Raceway in time for the Checker O'Reilly Auto Parts 500 race weekend in November. The 1/16th mile, 20-foot-wide Richard Petty Raceway is the first-ever kart track at a NASCAR facility. +www.ddandf.com
Challenge Met Four sixth graders from Challenge Charter School won the 2009 Honeywell Fiesta Bowl Aerospace Challenge with a model of an International Lunar Base. The students - Joleen Shiroma, William Beech, Elijah Cox, and Jacob Garza - beat out 231 other teams and won a VIP trip to the Johnson Space Center in Houston. +www.challengecharterschool.net
Carol Ketcherside, deputy executive director of planning for Valley Metro Regional Public Transportation Authority has been named the Carol Ketcherside 2009 Woman of the Year for the Metropolitan Phoenix chapter by the transportation industry association WTS. +www.valleymetro.org
Quite a Haul U-Haul supported the 2009 Wounded Warrior Project Soldier Ride – Vegas to Phoenix with more than 700 team members, family and friends attending the official landing ceremony on November 13. Soldier Ride and Team U-Haul cyclists rode from U-Haul House in Paradise Valley to U-Haul corporate headquarters in Phoenix. U-Haul International and Team U-Haul Cyclists raised $94,510.50 in support of the Wounded Warrior Project. +www.u-haul.com
Out in Front Christine Wilkinson, Ph.D., senior vice president and secretary of Arizona State University and recently-retired Phoenix City Manager Frank Christine Fairbanks have been named Wilkinson 2009 Woman & Man of the Year, respectively, by Valley Leadership. They will be honored at the 61st Annual Man and Woman of the Year Awards luncheon March 25 at the Sheraton Phoenix Downtown Hotel. +www.asu.edu +www.valleyleadership.org
Contact Us | Send your member news and photos 45 days prior to publication to: editor@phoenixchambermagazine.com 6
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THE STIMULUS: ONE YEAR LATER Is It Working? A year after the American Recovery and Reinvestment Act (ARRA) became law, some of the results can be seen on Arizona’s highways and other transportation systems. Some of the funds can be seen in local projects closer to home. By David Lucas
Did any of the $787 billion in federal stimulus money trickle down to you? According to recovery.gov, $2.83 billion in stimulus funds have been awarded for 1,700 Arizona projects resulting in more than 12,000 jobs. Most Arizona businesses have not enjoyed the direct benefit of these funds; however, many have profited indirectly from employed workers who spend money at retail outlets or for various services. Some companies have contracts with state or local governments or sell to private sector firms that are suppliers to governments. It is difficult to feel ARRA’s benefits on the local level as the severe recession lingers and almost all business owners feel the pain of a down economy. “We don’t have the luxury of seeing exactly what economic conditions would have been like if we had done nothing,” says Dennis Hoffman, professor of economics at ASU’s W.P. Carey School of Business. “In order to assess the stimulus, you’ve got to step back and ask, what might have things been like?”
The Bush and Obama administrations feared a return to a 1930s economy when national consumption fell between nine and 12 percent, according to Hoffman. “The fear on the part of the folks who pushed for the stimulus was a recurrence of a five or even 10 percent decline in consumption,” he says. “That would have translated into high Gross Domestic Product reductions and mass unemployment, something far higher than what we’ve observed.” The federal money has been earmarked for an assortment of projects including transportation, energy efficiency and job training. Some local organizations were ready to take advantage of stimulus money as soon as it was available. Jobs for Adults and Youths Teen unemployment runs high during a recession as businesses cut back on the workforce. To combat this trend, Maricopa Workforce Connections (MWC) used some of the $7.87 million it received from ARRA to put
601 youths to work during the summer. The federal funds dramatically expanded the number of young clients MWC was able to serve last year, according to Patrick Burkhart, assistant director of human services in the workforce development division. “Maricopa County has not had a summer program in years,” Burkhart says. “We’re using some of the stimulus funds to serve an additional 200 clients over our normal yearround program. We will have sufficient funds in the youth program left over to do a summer youth experience next summer. It will be several hundred, so that’s an enormous benefit.” MWC also employed stimulus money to train more than 600 adults at community colleges and private schools to learn new skills for high-growth fields such as healthcare and clean energy. MWC historically has a success rate of 70 percent placement into new jobs for these types of trainees. “A lot of jobs that have disappeared in this recession probably will not come back,” www.phoenixchamber.com
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$2.83 billion in stimulus funds have been awarded for 1,700 Arizona projects, resulting in more than 12,000 jobs.
More Valley Metro LINK stations like this one in Mesa will be built using Stimulus funds.
Julian Anderson (right) completed Information Technology training though Maricopa Workforce Connections in a program using stimulus funds.
Burkhart asserts. “One-third of the jobs lost in the state were construction jobs. A lot of that talent needs to be repositioned so we can have a workforce prepared for whatever a recovered economy is going to look like. That means people are going to need higher levels of skills if we’re going to be competitive in the national and international economy.” The recession also has dramatically increased MWC’s job placement client visits to 14,000 per month, so the additional funding helped the organization absorb increased operating costs as well as add four new staff positions. Flying High The first phase of Phoenix Sky Harbor International Airport’s Taxiway C construction project is being funded by $11.7 million in federal stimulus money. The new taxiway will run from the existing C-3 taxiway connector to the C-4 taxiway connector, giving pilots a quicker and easier option for getting to and from Sky Harbor’s north runway. It also will save time for passengers by avoiding delays. “This adds a turnoff at end of the runway to help expedite coming and going to and from the gate and the runway, so it helps passengers get to and from (the gate) faster,” says Deborah Ostreicher of the City of Phoenix Aviation Dept. This project will change the area into a Group 5 Category taxiway, meaning it will be able to handle aircraft as large as a Boeing 747 or an Airbus 340. The project, which employs 285 local workers, is scheduled for completion this month In Transit Closer to the ground, some of ARRA’s $66 million for shovel-ready transit projects in the Phoenix area is funding 20 Bus Rapid Transit (BRT) stations in the East Valley and two artistic bus shelters in Chandler. BRT is a faster type of service that carries Light Rail commuters deeper into the East Valley past the end of the rail line. The ARRA money will help make public transit a viable option for more East Valley professionals, and will carry new traffic to businesses along the route. Originally funded by Proposition 400, the construction project would have been halted due to a downturn in sales tax revenues if not for the ARRA funds. D.L. Withers Construction of Phoenix won the $3.9 million contract for construction of Valley Metro’s second arterial BRT. D.L. Withers is an 8
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Arizona-based construction manager and general contractor that builds a broad scope of commercial projects throughout Arizona and the Southwest. The Arizona Avenue/Country Club Road LINK bus service is scheduled to begin in July. A woman-owned Phoenix company was able to take advantage of stimulus funds in a big way. MRM Construction Services, founded and operated by Marie Torres, landed $12.7 million in federal stimulus contracts, according to the Phoenix Business Journal. The stimulus work is focused at Luke Air Force Base in Glendale. Some of the work includes airfield paving, roadway repair and building storage areas. MRM employs about 50 people. Most experts agree that nationally the stimulus package added one to two percent to the gross domestic product (GDP) growth and perhaps a similar amount to employment growth. While this may not sound like much, it makes a difference when the money is spent closer to home. “There has been considerable spending in the state as a result of the stimulus,” Hoffman says. “Any injection we can get from external places like the federal government is absolutely essential now to keep things going.” During 2010, most business owners hope the federal training wheels can come off the economic recovery and then the momentum of the private sector can take over again. Get Connected D.L. Withers Construction www.dlwithers.com Maricopa Workforce Connections www.maricopaworkforceconnection.com MRM Construction Services, Inc. www.mrmcs.net Phoenix Sky Harbor International Airport www.phxskyharbor.com Valley Metro www.ValleyMetro.org W.P. Carey School of Business (ASU) wpcarey.asu.edu www.phoenixchamber.com
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Business 101:
Your Resource to Business Basics for Small Business By Tom Trush
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f you run a small business, you’re used to spending your time on daily activities that keep your company running. You’re also accustomed to looking for any advantage that gives you a step up on your competition.
Operations/Legal Tools: ▲
To see rules for corporations, additional sites for Arizona laws for corporations, forms and filing guidelines, and information for operating legally in Arizona: Arizona Corporation Commission: www.azcc.gov
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To look up trade names and business filings: Arizona Secretary of State: www.azsos.gov U.S. Patent and Trademark Office: www.uspto.gov
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But what’s frequently forgotten is you can sometimes gain your edge by simply going back to business basics. Here are several fundamentals that are often missed or rarely get enough attention:
“If you spend a couple hundred dollars or up to $1,000 having lawyers review your contracts on the front end, it can save you tens or potentially hundreds of thousands of dollars on the back end if that contract goes south,” she said. Another widespread problem is inadequate insurance. Although property is often covered, Weigand says insurance for inventory, errors and omissions, and malpractice is often overlooked.
To learn how to protect your printed materials: U.S. Copyright Office: www.copyright.gov
Operations/Legal As a business owner, a frequent mistake that can cause great harm to you and your business is failing to protect yourself against personal liability, says Wendy Weigand, a lawyer at Gust Rosenfeld P.L.C. Proper coverage requires determining the best legal structure for your company, whether that’s an LLC, S Corporation, C Corporation, or another business formation. Also from a legal perspective, Weigand points to contracts as being a cause for concern.
This Special Section Presented by:
MeridianBank.com www.phoenixchamber.com
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Cisco Systems, Inc. As the global leader in networking and communications, Cisco helps small businesses work better by solving business challenges. With the broadest portfolio of products designed for small business, we're ready to help with your technology needs. Work with local Cisco partners who understand your needs and can make selection, deployment, and management simple, so you can focus on your business. Contact Ann Damiano at 602-778-2725 or andamian@cisco.com. Years in Business: 25 Location(s): 2375 E. Camelback Rd, Ste. 400, Phoenix, AZ 85016 Phone: 602-778-2725 Website: www.cisco.com/smb
First Credit Union First Credit Union is a not-for-profit financial cooperative serving Arizona since 1929. FCU offers a full range of consumer and commercial products & services including FREE online and mobile banking, 5,000+ shared branching locations nationwide and more than 65,000 surcharge-free ATM locations. Awards: The Never Again Foundation’s 2009 Community Service Award and voted Best Places to Work in Valley 2008 and 2007. Years in Business: 81 Location(s): 13 locations in AZ; headquarters at 25 S. Arizona Place, Chandler, AZ 85225 Phone: 480-831-2645 Website: www.FirstCU.net
Health Net of Arizona Health Net of Arizona and Health Net Life Insurance Company offer a wide range of health plans to serve the needs of individuals and businesses as well as dental, vision and life insurance plans. Our experienced local team is passionate about providing superior service to our members, brokers, physicians, hospitals, and health care professionals — as well as providing a great place to work. HMO benefits insured by Health Net of Arizona, Inc. and PPO/Indemnity benefits by Health Net Life Insurance Company. Years in Business: 28 years - Established 1981 Location(s): 1230 W. Washington St., #401, Tempe, AZ 85281 Phone: 602-794-1400 Website: www.healthnet.com
Technology Since technology is always evolving, you can drive yourself crazy deciding if your business needs the latest and greatest gadget. The key to picking the right tools is determining which technology will help you reach your business goals, says Ann Damiano, small business market manager at Cisco Systems Inc. Common business priorities that technology can address include expanding communication and collaboration, ensuring security, increasing mobility, improving customer experiences, and boosting productivity. For example, Damiano says providing secure, remote access to your company’s resources makes communication and collaboration easier, even when employees are on the go. Mobility allows your staff to stay productive outside the office, so they can work after hours, avoid travel costs and, ultimately, grow your revenues. If you need help selecting, implementing and maintaining technology in your business, Damiano
recommends turning to a trusted technology advisor. “The idea is that technology should be something that enables your business to be successful, not something you have to spend lots of time worrying about or wondering what good it does,” she said.
Technology Tools: Technology vendors provide a lot of information and tools on their Web sites that can be of use in researching the right technology for your business. As such, Damiano advises looking for a vendor/manufacturer with products across a broad product line to save time and improve integration across the various technologies. Cisco Small Business Product Chooser: www.cisco.com/assets/sol/sb/ product_chooser/index.html
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Marketing/PR When you’re ready to spread your marketing message, Carey Allen, regional marketing manager for M&I Bank, advises you begin by getting to know your target audience. This requires learning what types of media they consume, their hobbies and where you can most effectively reach them. The next step is making an impression. In an increasingly electronic world, your company must have an Internet presence. In addition to your company Web site, Allen suggests not overlooking the benefits of social networking sites such as Facebook and Twitter, assuming they are appropriate to your business. And, finally, Allen encourages business owners to make community service a key component in their marketing efforts.
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Marketing/PR Tools: ▲ ▲
To find out about story opportunities with local media: ProfNet: profnet.prnewswire.com (paid) Help A Reporter: www.helpareporter.com (free) Reporter Connection: www.reporterconnection.com (free)
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art/pic/photo
To get involved with local business communications and public relations organizations: International Association of Business Communicators: www.iabc.com Public Relations Society of America: www.prsa.org American Marketing Association: www.marketingpower.com
To monitor stories running in media outlets throughout the state: Cision: us.cision.com (paid) Vocus: www.vocus.com (paid) Google Alerts: www.google.com/alerts (free)
This Special Section Presented by:
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Integrated Web Strategy IWS is the industry leader in Social Media, Email Marketing, and Web Site Production. We know how to help you build your business while not taking a lot of your time and money. Contact us for a FREE consultation. Awards: Numerous awards for web animation, web video, website design, internet marketing campaigns. Years in Business: 10 Location: 5330 North 12th Street, Phoenix, AZ 85014 Phone: 602-222-4700 Website: www.workwithiws.com
Littler Mendelson, PC Management-side employment advice and counsel, labor management relations, employment litigation, immigration/ global migration and international employment and labor law. Awards: #1 in Labor and Employment in Corporate Counsel survey of Fortune 100 companies; #1 Top ALM Go-To Law Firm® for Labor and Employment chosen by Fortune 500 Companies, #1 Best in Labor and Employment by the 2009 Vault Top 100 Law Firms survey. Years in Business: In San Francisco 68, in Phoenix 14 Location: Camelback Esplanade, 2425 E. Camelback Road, Suite 900, Phoenix, AZ 85016 Phone: 602-474-3600 Website: www.littler.com
Meridian Bank. We Mean Business.
Meridian Bank Over 30 years in the Valley. Local leadership and local decision making. Meridian offers full service banking, specializing in Commercial and Private Banking. Awards: Phoenix Business Journal Book of Lists, 7th Largest Bank 2009. 5% Pretax Giver to local Non Profits and Art Organizations. Years in Business: 31 years in the Valley Location(s): 8 Valley locations to better serve you Phone: 602-636-4939 Website: MeridianBank.com
MeridianBank.com www.phoenixchamber.com
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Mountain States Employers Council, Inc. An employers association providing comprehensive human resource advice and counsel, management training, organizational development, and compensation and benefit surveys for businesses in all industries. Years in Business: 70 years Location: 3305 E. Greenway Road, Suite 10 Phoenix, AZ 85032 Phone: 602-955-7558 Website: www.msec.org
Human Resources/Hiring
Performance Funding Group, Llc Performance Funding Group, LLC is a small business Asset Lender based in Phoenix, Arizona with specialties in Cash Flow, Receivable Factoring, Lines of Credit and other creative working capital facilities. Our geographical focus is Arizona, California, Nevada, Utah, Colorado, and New Mexico but will certainly entertain clients outside this region for loans ranging between $50,000 and $250,000. Years in Business: 12 Location: 2224 W. Northern Ave, Phoenix, Az 85021 Phone: 602-912-0200 / FAX: 602-912-0480 Website: www.performancefunding.com
Whether you’re expanding or starting a new business, hiring employees requires extensive preparation. Although background checks are one common way to get information about candidates, Dan Perez, founder and president of Subrosa Investigations, warns against relying too much on the information gathered during these assessments. “By and large, background checks are for the purpose of helping an employer make a better decision – they don’t
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Subrosa Investigations, LLC Subrosa helps keep your company safe. Our bilingual private investigators provide pre-employment background checks and Integrity Interviews. We investigate theft, drugs, Workers Compensation claims, trademark infringement, discrimination, harassment and workplace violence through surveillance, undercover operations, investigative research, interview and interrogation. Years in Business: 9 Location(s): Offices in Phoenix and Chicago Phone: 602-256-2266 Website: www.subrosapi.com
guarantee anything,” he added. “We just know that a good indicator of future behavior is past behavior.” If you perform a background check, Perez stresses it should fit a job’s responsibilities and access to privileged or sensitive information. In addition, your level of research must be consistent for all applicants. “That way you never have to worry – it just becomes protocol because you check everybody,” Perez said.
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I n 2006, the construction industry was Arizona’s largest small business employer. But in the 12 months from November 2008 to November 2009, construction jobs dropped from 6.4 percent of the workforce to 5.5 percent. Now retail is the state's largest small business employer and largest overall employer. Small business employers now account for 96.1 percent of the state’s employers. N ationally, small businesses represent 99.7 percent of all employer firms and have generated 64 percent of net new jobs over the past 15 years. A n estimated 627,200 new employer firms began operations in the U.S. in 2008, and 595,600 firms closed that year. S even out of 10 new U.S. employer firms last at least two years, and about half survive five years. S mall businesses employ just over half of U.S. workers and pay 44 percent of total U.S. private payroll. F ifty-two percent of small businesses nationwide are home-based and two percent are franchises. C ommercial banks and other depository institutions are the largest lenders of debt capital to small businesses nationwide. I n 2007, the overall national rate of self-employment (unincorporated and incorporated) was 10 percent.
Source: U.S. Small Business Administration
This Special Section Presented by:
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”
– Julia Leonard Human Resource Manager, P.B. Bell Asset Management
This fast, convenient online tool is one of many SCF has created to serve our policyholders. When you visit www.scfaz.com, check out SCF’s new Safety Net training videos – they’re perfect for employers needing fast safety training resources. These short videos on a variety of topics are available in English and Spanish. From downloadable forms, to applications and free safety training materials, doing business with SCF is more convenient than ever. Look for more services and products to be added to www.scfaz.com in 2010.
Member Experts
Ask Our Members Impact Magazine offers advice from our ‘Member Experts’ to improve your business.
Business Banking
Employee Assistance
Q: How can I get the best Employee Assistance Program for my business?
Q: What should a business know about SBA Loans? A: Most business owners have heard of Small Business Administration (SBA) loans. Yet not everyone understands who qualifies, how they work and how they can help a business grow to its potential. The SBA was created to fund small business growth and provide financial education for business owners. SBA loans are guaranteed, however, only financial institutions that adhere to SBA underwriting standards can make them. Lending activity is monitored to ensure decisions are sound and in compliance. The SBA lends to start-ups and existing ventures, and financing can be used for a variety of purposes. Find out more about SBA loans by viewing M&I Bank’s “Guide to SBA Lending” podcast at mibank.com/sbapodcast.
Member FDIC
A: Your insurance broker or benefits consultant can include an Employee Assistance Program [EAP] with other services they provide your business. Your human resource staff likely has had experience with area EAPs, or you can call local vendors directly for information and fees. Here are some things to think about when making your choice: 1) Reputation and experience - get and check references; 2) Response to requests for help - how fast will that be?; 3) Do they know the area[s] where employees/families live and work to provide prompt counseling options?; 4) Access to services how far do employees/families have to travel for care and are evening and Saturday appointments available?; and, 5) Needs of management - will they respond quickly to your requirements? Paul Fleming, President fleming@eappreferred.com www.eappreferred.com 602.264.4600, ext. 141
Dennis R. Jones, President and Chairman dennis.jones@micorp.com mibank.com 602.650.3886
Energy Efficiency
Q: How can I cut my restaurant operating costs without sacrificing quality or service? A: Restaurants typically use the most energy for cooling & heating, cooking, refrigeration and lighting, roughly in that order. The easiest way to cut your costs is to cut your waste. Ask staff to turn off equipment when it’s not in use. Even easier, add controls to automate the process. A programmable thermostat will reduce air conditioning use after closing. Install controllers on exhaust hoods and walk-in cooler fans to save 75% of energy use, while maintaining proper equipment operation. Need new kitchen appliances? Purchase ENERGY STAR® qualified models, which use half the energy of other products. Switch incandescent lamps to CFLs to save an average of $12 per lamp each year. Check for utility rebates, which reduce your upfront project costs. The APS Solutions for Business Program is funded by APS customers and is approved by the Arizona Corporation Commission.
Bill Biesemeyer Senior Program Engineer, PE, CEM www.aps.com/businessrebates 602.385.0900
Insurance
Q: How can my organization benefit from group disability insurance? A: For employers, the threat of disability is real. In fact, one-third of all Americans between the ages of 35 and 65 will become disabled for more than 90 days, according to the American Council of Life Insurers. Disability interrupts business, creates administrative burdens and has an impact on employee morale and productivity. Disability insurance is one of the most overlooked areas of coverage. For employers, offering group disability insurance to help replace lost income makes an employee benefits package more competitive, more attractive to prospective employees and more retentive to existing employees who are difficult to replace. Jeffrey Kirke, Vice President jkirke@holmesmurphy.com 480.951.4889
See Ask Our Members each month in Impact Magazine. To participate in Ask Our Members, please contact our publisher at 480.588.9505. The Q&A advice above is not intended to be specific to any particular individual or business. This information is content provided by each business participant and is not the advice of the publisher or the GPCC. Each space is a paid advertisement intended to solicit business.
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Resources G R E AT E R P H O E N I X C H A M B E R M E M B E R
Events Calendar
Member Happenings
Ribbon Cuttings
How To
New Members
Event Spotlight
Eco-Nomics: Sustainability and Your Bottom Line Friday, March 5
Can your business be both eco-friendly and profitable? Sustainable practices and profitability can go hand-in-hand! You can find out how at Eco-Nomics: Sustainability and Your Bottom Line on Friday, March 5 at the Pointe Hilton Squaw Peak Resort. This special half-day Phoenix Forum event features keynote speaker Karen Alderman Harbert, president and chief executive officer of the U.S. Chamber of Commerce’s Institute for 21st Century Energy, as well as discussions of sustainable business practices, renewable energy, funding sustainability and alternative energy in Arizona. Breakout sessions with industry experts highlight the morning portion of the seminar, while Ms. Harbert presents her vision of the future at the luncheon. 9:30 a.m. Sessions Sustainable Business Practices: Speakers Dr. George Basile, executive director, ASU Decision Theater, Global Institute of Sustainability; Katherine Kent, president, The Solar Store; and Phillip Weddle, architect and owner, Weddle Gilmore Architects. Renewable Energy: Dr. Harvey Bryan, ASU School of Architecture and Landscape Architecture; and Jonce Walker, manager, Maricopa County Office of Sustainability. 10:45 a.m. Sessions Funding Sustainability: Benjamin Grumbles, director, Arizona Department of Environmental Quality; Philip McNeely, manager, City of Phoenix - Office of
Environmental Programs; Lori Singleton, manager of sustainability initiatives and technologies, Salt River Project; and John Stanton, executive vice-president & general counsel, Solar Energy Industries Association. Alternative Energy in Arizona: Dr. Subhrajit Guhathakurta, ASU School of Sustainability; Corporation Chairman Kristin Mayes, Arizona Corporation Commission; and Dr. Charles L. Redman, director of the ASU School of Sustainability. 12:00 p.m. Luncheon Energy Realities and Opportunities: Karen A. Harbert, president and CEO, Institute for 21st Century Energy, US Chamber of Commerce.
RSVP TODAY! Eco-Nomics: Sustainability SAVE and Your Bottom Line THIS Friday, March 5 D ATE 9 a.m. – 1:30 p.m. Pointe Hilton Squaw Peak Resort 7677 N. 16th St., Phoenix 85020 $125/person, $1,200 table of 10 $65 luncheon only Register online at www.phoenixchamber.com/sustainability
Speakers at Eco-Nomics: Sustainability and Your Bottom Line include Arizona Department of Environmental Quality Director Benjamin Grumbles, Dr. George Basile of ASU’s Global Institute of Sustainability and Karen Harbert of the United States Chamber of Commerce’s Institute for 21st Century Energy.
Save The Date! Chamber Events and Programs MARCH 5
APRIL 8
MAY 6
Phoenix Forum: Eco-Nomics Conference Pointe Hilton Squaw Peak
Mayor’s State of the City Address & Luncheon Phoenix Convention Center
23rd Annual IMPACT Awards Luncheon The Phoenician www.phoenixchamber.com
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February 2010 Calendar of Events BUSINESS FOR BREAKFAST Business for Breakfast events offer the early-bird networker an excellent opportunity to start their day by making valuable business contacts in an energetic atmosphere. Bring your business cards and get your day off and running! WED
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PHOENIX 7:15- 8:30 a.m. Grand Canyon University 3300 W. Camelback Rd., Phoenix 85017 mlaw@phoenixchamber.com or 602.495.6461 SOUTH MOUNTAIN/LAVEEN 7:15 - 8:30 a.m. Bougainvillea Golf Club 5740 W. Baseline Rd., Laveen 85339 sglueck@phoenixchamber.com or 602.495.6469
Monday
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phoenix 7:15 - 8:30 a.m. Roomstore 1661 South Alma School Rd., Phoenix 85210 mlaw@phoenixchamber.com or 602.495.6461
IDEA EXCHANGES
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Professional Women’s Roundtable Speaker: Lois Zachary, Leadership Services Topic: Making Mentoring Work for You 11:30 a.m. - 1 p.m. Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194 Green Roundtable Topic: Speed Networking Facilitated by: Chris Garcia, Global Green Integrators 7:30 a.m. – 9 a.m. Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194 Back to Business Series Speaker: Ron Reed, Senior Faculty for the Becker CPA Review Course Topic: Tax Strategies & Audit-Proof Record Keeping 11:30 a.m. – 1 p.m. Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194
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Valley Young Professionals Speaker: Dean Christopher Callahan, ASU Walter Cronkite School, Topic: Walter Cronkite's Legacy in Phoenix, 5:30 - 7 p.m. Aloft 4450 E. Washington Street Phoenix, 85034 jmellody@phoenixchamber.com or 602.495.2194
wed
Hispanic Business Leadership Council's "Bridging the Gap" Luncheon Speaker: Israel Torres, Torres Consulting and Law Group, LLC, Topic: Efficiencies for Small Business Contractors $20 includes lunch., 11:30 - 1 p.m. Hyatt Regency Phoenix 122 N 2nd St. Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461
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AFTER 5 MIXERS After 5 Mixers provide the perfect ending to the business day and let you make new contacts or renew familiar ones in a relaxed, informal atmosphere. thur
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Local First Arizona Special Event: Professional Women’s Ideas & Tools for Building Roundtable Healthy Local Economies 11:30 a.m. - 1 p.m. 5:30 p.m.
Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.
Ambassadors Committee 7:30 - 8:30 a.m.
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Green Roundtable 7:30 - 9 a.m.
South Mountain/ Laveen Business for Breakfast 7:15 - 8:30 a.m.
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Back to Business Series 11:30 a.m. - 1 p.m.
Casino Arizona 5 - 7 p.m. Stay after for a free showing of Showstoppers Live! 524 North 92nd Street Scottsdale, AZ 85256 mlaw@phoenixchamber.com or 602.495.6461
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Economic Development Comm. 11 a.m. - Noon
Downtown Phoenix: The Urban Heart of Arizona 5 - 7 p.m. Arizona Latino Arts & Cultural Center 147 E. Adams St. Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194
THUR
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These events, from roundtables to luncheons to special meetings, bring together like-minded business people for conversation, collaboration and education. Expert speakers and interactive educational presentations add to the benefit of the gatherings.
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DEER VALLEY 7:15 – 8:30 a.m. Speaker: Stephanie Case, Mktg. Director, The Shops at Norterra Drury Inn and Suites 2335 W. Pinnacle Peak Rd., Phoenix 85027 mlaw@phoenixchamber.com or 602.495.6461
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ANTHEM 7 - 8 a.m. Hampton Inn 42415 N. 41st Dr., Anthem 85086 ddrotar@phoenixchamber.com or 602.495.6483
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Business for Breakfast 7 – 8 a.m. Water & Ag Comm., 1 - 2 p.m. Health Care Comm., 4 - 5 p.m. Casino Arizona Mixer, 5 - 7 p.m.
Public Affairs Committee Noon - 1 p.m.
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Deer Valley Business for Breakfast 7:15 - 8:30 a.m.
Environment Committee 3:30 - 5 p.m.
Downtown Phoenix: The Urban Heart of Arizona 5 - 7 p.m.
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Valley Young Professionals 5:30 -7 p.m.
Friday 5
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Budget and Tax Committee 2 - 3 p.m.
Public Affairs Committee Noon - 1 p.m.
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February 2010 Calendar of Events COMMITTEES Chamber Members have the opportunity to take on leadership roles with important committees that contribute time and energy to enhance the Chamber’s programming. Committees meet regularly for the benefit of members, who come together to discuss important issues and remain connected to each other and to the Chamber. THUR
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Ambassador Committee 7:30 - 8:30 a.m. (meets every 1st Thurs.) Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461 Economic Development Committee 11 a.m. - Noon Chamber Boardroom 201 N. Central Ave., 27th Floor Phoenix 85004 grushing@phoenixchamber.com or 602.495.6497
THUR
Water and Agriculture Committee 1 - 2 p.m. Chamber Boardroom
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Health Care Committee 4 - 5 p.m. Chamber Boardroom
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Public Affairs Committee Noon - 1 p.m. Chamber Boardroom
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Budget and Tax Committee 2 - 3 p.m. Chamber Boardroom
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Environment Committee 3:30 – 5 p.m. Chamber Boardroom
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Transportation Committee 3 - 4 p.m. Chamber Boardroom
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SPECIAL EVENTs The Chamber offers numerous special events throughout the year. From luncheons to business expos to legislative events, these get-togethers serve to enlighten, educate or entertain while connecting the membership. mon
Local First AZ: Ideas and Tools for Building Healthy Local Economies Speaker: Michael Shuman 5:30 p.m. Downtown Civic Space Park 424 N. Central Ave. Phoenix 85004 www.localfirstaz.com
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Spirit of South Mountain Awards Dinner 5:30 - 8:30 p.m. Secret Garden 2501 E. Baseline Rd., Phoenix 85042 $75 individual/$500 table of eight sglueck@phoenixchamber.com or 602.495.6469
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LEADS GROUPS
Leads Groups are free referral/lead generation groups designed to enhance member businesses. Membership is limited; only one person per industry in each group. Please view the rosters at www.phoenixchamber.com to check availability or contact Debbie Drotar at ddrotar@phoenixchamber.com or (602) 495-6483.
NORTH VALLEY Black Bear Diner 2410 W. Bell Rd., Phoenix 85023 Fridays, 7 a.m. NORTHWEST VALLEY Deer Valley Airport Restaurant 702 W. Deer Valley Rd., Phoenix 85027 Thursdays, 7:30 a.m. NORTHEAST VALLEY Marie Callender’s 4573 E. Cactus Rd. Phoenix 85032 Tuesdays, 7:15 a.m.
BILTMORE AREA Half Moon Sports Grill 2121 E. Highland Ave. Phoenix 85016 Thursdays, 11:15 a.m.
SOUTHEAST VALLEY Mimi’s Cafe (@ Fiesta Mall) 1250 S. Alma School Rd., Mesa 85210 Fridays, 7:15 a.m. SOUTH CENTRAL PHOENIX Raven Golf Club 3636 W. Baseline Rd., Laveen 85339 Wednesdays, 7:15 a.m. CENTRAL VALLEY Scott’s Generations 5555 N. 7th St., Phoenix 85014 Wednesdays (except 1st Wed.) 7:15 a.m.
LOOKING FOR MORE INFO? Unless otherwise noted, all events are FREE to GPCC members. Remember, you can always find out more information on any event, including speaker bios, directions and program descriptions, at www. phoenixchamber.com. There you can also register for any event or contact us to get answers to any other questions you may have.
Chamber Highlight
More Power!
Expanded Eligibility for ATHENA Powerlink®
(L-R) Infinite Aesthetics co-owners Mistelle Allen and Mary Fox (pictured here with Rena Huber of sponsor APS), participated in last year’s ATHENA Powerlink® program.
Now entering its tenth year, the Chamber’s ATHENA PowerLink® business mentoring program is growing to provide the best benefit to as many Chamber members as possible. New, expanded eligibility requirements will give even more companies a chance to take advantage of this important program. ATHENA PowerLink® is now open to businesses that are owned and/or managed by women or minorities. It is preferred that the companies considered have been in business for two or more years, with at least two full-time employees (or a sole proprietor with contract employees) with the capacity to grow. Retail and manufacturing businesses should have annual revenues of at least $250,000, while service businesses should have annual
revenues of at least $100,000. Candidates will be evaluated on their willingness to devote time to the program, a realistic assessment of the company’s outlook and needs, applicants’ receptiveness to the mentoring process and the establishment of clear business goals and objectives. The deadline to apply for this year’s ATHENA PowerLink® program has been extended until Friday, February 12 to allow as many qualifying businesses as possible to become involved. For more information and to fill out an application, visit www.phoenixchamber.com/apl. Get Connected ATHENA PowerLink® www.phoenixchamber.com/apl
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Member Happenings Chamber members have the opportunity to attend numerous interesting and exciting events. From luncheons and mixers to expos and professional development sessions, they’re all part of the Chamber experience. Here’s a look at what your fellow members have been up to recently.
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Fall Business Expo 01 | Hundreds of attendees gave the Fall Business Expo a spin, descending on the Arizona Biltmore Resort & Spa to check out the products and services from exhibitors like Community Tire & Auto Service Specialists. 02 | The Expo was a great chance to find potential customers, business partners and new connections and to strengthen existing relationships. 03 | Rick Smith, CEO of TASER International, spoke at the lunchtime seminar at the Expo, sharing his personal experiences overcoming obstacles in technology, surviving controversy and moving forward with innovation.
Member Open House 04 | December’s Member Open House was a chance for new members like Carl Tichenor from Weinberger Waste Disposal (right) to find out how to make the most of their memberships. Chamber Ambassadors like Rozanne Hird were on hand to help out, as they always are.
Capture Yo u r B e s t Side
It’s Pa i n l e s s ly Simple At Vermillion Photo vermillionphoto.com 602.253.6005
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Member Happenings Downtown Phoenix: Urban Heart of Arizona
05
05 | Fun, food and fellowship were the order of the evening at the Downtown Phoenix: Urban Heart of Arizona After 5 Mixer on December 2 at the Phoenix Public Market Urban Grocery & Wine Bar. 06 | Ruth Romano of Chandler-Gilbert Community College, Roberta Jeffers of Phoenix College Downtown and Anna Lopez enjoyed an evening out. The series of downtown events continues February 18 at the Arizona Latino Arts & Cultural Center.
Professional Women’s Roundtable 07 | Cindy Anderson of Great Biz Plans spoke to December’s Professional Women’s Roundtable on three steps to a great business plan. The Professional Women’s Roundtable meets monthly to identify and discuss factors that affect women in business and to encourage and educate them on achieving success in their personal and professional lives. 06
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PhoenixForum Bringing National Issues into Focus
SM
EC
-NOMICS
sustainability and your bottom line
FRIDAY, MARCH 5, 2010 9am – 1:30pm Pointe Hilton Squaw Peak Resort 7677 N. 16th Street, Phoenix, Arizona 85020
REGISTER TODAY!
www.phoenixchamber.com/sustainability
Questions? 602.495.2182 $125/person, $1,200/table of 10
Phoenix Forum Sponsors:
Community Partner:
Media Partners:
DMB Associates, Inc. Phoenix Children’s Hospital
Sustainability is today’s buzzword, but what does it mean for your business and your profitability?
REGISTER
TODAY!
Eco-Nomics: Sustainability and Your Bottom Line is a half-day forum on sustainable business practices, renewable energy and finding financial resources to help fund sustainable projects in Arizona. Attendees will have a chance to attend two breakout sessions with industry experts:
SESSION 1: Sustainable Business Practices Dr. George Basile, ASU Decision Theater Katherine Kent, The Solar Store Phillip Weddle, Weddle Gilmore Architects -orRenewable Energy in Arizona Dr. Harvey Bryan, ASU School of Architecture and Landscape Architecture Jonce Walker, Maricopa County Office of Sustainability SESSION 2: Funding Sustainability Benjamin Grumbles, Arizona Department of Environmental Quality Philip McNeely, City of Phoenix - Office of Environmental Programs Lori Singleton, Salt River Project (SRP) John Stanton, Solar Energy Industries Association -orAlternative Energy in Arizona Dr. Subhrajit Guhathakurta, ASU School of Sustainability Kristin Mayes, Chair, Arizona Corporation Commission Dr. Charles L. Redman, ASU School of Sustainability KEYNOTE LUNCHEON: Energy Realities and Opportunities Karen A. Harbert, Institute for 21st Century Energy U.S. Chamber of Commerce
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Ribbon Cuttings
How To:
Contact us if you are celebrating a grand opening, anniversary or relocation at 602.495.2194.
Boost Staff Morale
With help from students, faculty, administration and staff, Vice President of Administrative Services Jacalyn Askin (center) cut the ribbon at the grand opening of PARADISE VALEY COMMUNITY COLLEGE at Black Mountain at 34250 N. 60th St. in Scottsdale.
By Stephanie Conner Like most business leaders, you may have been focused on bringing your organization successfully through this recession — in other words, the bottom line. Meanwhile, fears of staffing cuts and other concerns may be taking a toll on your staff’s morale.
+ www.pvc.maricopa.edu
THE PHOENIX PROPERTY SHOPPE conveys the perfect blend of professionalism, friendliness, and expertise for both their clients and fellow professionals in the real estate industry. They celebrated their ribbon cutting at 2301 W. Dunlap Ave., Ste. 105 in Phoenix.
Here’s why you should pay attention: “Without high morale in an organization, there’s going to be tremendous sabotage from the employees,” says Arlene Rosenberg, a principal with business consulting company The Rosenberg Group. “And a lot of times it’s subconscious on an employee’s part.” Here are a few ways you can boost morale in your company. n Ask questions. Survey your staff to find out how they’re feeling. Develop a plan to address any morale issues, advises Chris Millsap, managing partner of The Great Game of Business – Arizona. n Celebrate success. “It might take 10 incremental wins to get where you want to be,” Millsap says. “But it’s important to celebrate those incremental wins.” n Emphasize training. Show you’re investing in your staff. “Not all training has to be expensive,” Rosenberg says. “For anybody to get better at what they do, they need coaching and training continuously.” n Encourage a sense of ownership. Include staff in decision-making. “If they’re able to participate and take a seat at the table, it really positively motivates employees,” she adds. n Keep it simple. Remember the Nike swoosh. n Say thank you. People want to feel appreciated, Millsap says. n Request staff input. Let employees have some influence over decisions that affect them, he adds. n Help employees feel secure. “That’s tough in this economy,” Millsap says. “Transparency is a real benefit. People want to know where company stands.” Get Connected The Rosenberg Group Inc. www.therosenberggroup.com The Great Game of Business – Arizona www.greatgame.com/phx/
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+ www.phoenixpropertyshoppe.com These folks found the grand opening of the new CULVER’S OF PHOENIX - METRO CENTER at 10225 N. 28th Drive in Phoenix to be delicious.
+ www.culvers.com
The employees at HOBBY LOBBY’s new location at 4710 E. Ray Road in Phoenix were in the holiday spirit for this ribbon cutting, but provide hobby and craft supplies and more all 12 months of the year.
+ www.hobbylobby.com
Best Again!
Susie Hudson (left) with the 2008 Ambassador of the Year, Barbara Hasham.
For the second time in three years, Susie Hudson of Olympian Worldwide has won the Chamber’s
2009 Randy Dickinson Ambassador of the Year Award. Whether Susie is helping new members to feel comfortable or nurturing an existing friendship, she does it with an open heart and a smile that’s contagious. She is invaluable to our Ambassadors committee and the organization as a whole. The award is named for the late Randy Dickinson, a Chamber Ambassador who passed away in 2005.
www.phoenixchamber.com
Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.
Advertising and Marketing On-Line Kudzu.com/Cox Search 2020 N. Central Ave., Ste. 400 Phoenix, AZ 85004 (623) 328-1915 www.kudzu.com
Apartment Communities Indigo Palms Apartment Homes 3777 E. McDowell Rd. Phoenix, AZ 85008 (602) 795-8440 www.indigopalmsapartmenthomes.com
Auto Repair/Maintenance
Dentist - Pediatrics
C & R Tire, LLC 17434 N. Cave Creek Rd. Phoenix, AZ 85032 (602) 493-5258 www.candrtire.com
Kids Dental Place 4102 N. 24th St., Ste. B2 Phoenix, AZ 85016 (623) 872-2662 www.azkidsdentalplace.com
Book Stores
Furniture Stores Rental/Sales
Half Price Books 2102 E. Camelback Rd. Phoenix, AZ 85016 (602) 954-4653 www.halfpricebooks.com
Business Support Services Apartments and Vacation Rentals Bela Rosa Anthem Apartment Communities 3825 W. Anthem Way Anthem, AZ 85086 (623) 551-6616 www.belarosa.com
Audio/Video Equipment and Rentals Presentation Services Audiovisual 2625 S. Wilson, Ste. 101 Tempe, AZ 85282 (602) 586-4121 www.psav.com/phoenix
Auto Dealers - Repairs/ Maintenance C & R Tire, LLC 9580 E. Raintree Rd. Scottsdale, AZ 85260 (480) 657-6656 www.www.candrtire.com C & R Tire, LLC - Happy Valley 2010 W. Parkside Ln. Phoenix, AZ 85027 (623) 580-0455 www.candrtire.com C & R Tire, LLC - Tatum 17225 N. Tatum Blvd. Phoenix, AZ 85032 (602) 867-7466 www.candrtire.com
UXL Solutions, Inc. PO Box 97057 Phoenix, AZ 85060 (602) 682-5244 www.uxlsolutions.com
Concrete Block, Brick and Stone QDI - Quarries Direct International 2633 N. 24th Dr. Phoenix, AZ 85009 (602) 269-7900 www.qdistone.com
Consulting Services More Marbles 1 Global Pl. Glendale, AZ 85306 (650) 796-4387 www.moremarbles.com
Colortyme Rentals 3579 W. Northern Ave. Phoenix, AZ 85051 (602) 246-2100
Health Spas and Personal Care Services Body Beautiful Day Spa 4449 N. 24th St. Phoenix, AZ 85016 (602) 522-9222 www.bodybeautifulspa.net
Insurance Agencies and Brokerages America’s Business Benefit Association 1490 S. Price Rd., Ste. 203 Chandler, AZ 85286 (480) 786-4020 www.abbaplans.com Professional Financial Specialists Inc. 10869 N. Scottsdale Rd., Ste. 103-142 Scottsdale, AZ 85254 (800) 965-1202 www.pfsi.net
Credit Unions First Credit Union 803 E. Devonshire Ave. Phoenix, AZ 85014 (480) 756-4700 www.firstcu.net
Culpepper Testing Lab 540 W. Iron Ave., Ste. 116 Mesa, AZ 85210 (480) 962-0307 www.culpepperlabs.com
Manufacturing Van’s Natural Foods 2525 E. Arizona Biltmore Cir. Phoenix, AZ 85016 (480) 751-6777 www.vanfoods.com
Medical Equipment and Supplies Southwest Medical Services, Inc. P.O. Box 25430 Scottsdale, AZ 85255 (602) 424-0229 www.swmsinc.com
Non - Profit Organizations Schools Incorporated Box 45541 Phoenix, AZ 85064-5541 (602) 222-3402 www.schoolsinc.org
Plumbing and Drain Cleaning MNS Plumbing & Drain Cleaning 3413 W. Thoreau Lane Anthem, AZ 85086 (602) 722-2077 www.mnsplumbing.com
Internet Service Providers
Professional Organizations
American Internet Services 120 E. Van Buren Phoenix, AZ 85004 (866) 971-2656 www.americanis.net
Association of Latino Professionals in Finance and Accounting (ALPFA) 17750 N. Perimeter Dr., Ste. 450 Scottsdale, AZ 85004 (480) 980-4408 www.alpfa.org
Dentist - General Richard Feldhake, D.M.D. & Associates, P.C. 10565 N. 114th St., Ste. 105 Scottsdale, AZ 85259 (480) 661-0660 www.showmethatsmile.com
Lab Testing Services Construction Products
Janitorial Services OpenWorks 4742 N. 24th St., Ste. 300 Phoenix, AZ 85016 (602) 224-0440 www.openWorksWeb.com
Professional Services Business Brokers Sunbelt Business Brokers of Phoenix 3240 E. Union Hills Dr., Ste. 171 Phoenix, AZ 85050 (602) 266-1224 www.azbizlist.net
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Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.
Public Relations Agencies
Retail Stores
Jenny Brooks Public Relations 3023 W. Cavalry Dr. Phoenix, AZ 85086 (623) 363-7444 www.jennybrookspr.com
Hobby Lobby Stores #434 7645 W. Bell Rd. Peoria, AZ 85382 (405) 745-1470 www.hobbylobby.com
Public Relations Agencies Public Affairs/Government Relations
Security Systems and Services
Goodman Schwartz Public Affairs 300 W. Clarendon Ave., Ste. 245 Phoenix, AZ 85013 (602) 277-0911 www.goodmanschwartz.com
Restaurants - Catering Mimi’s Cafe 21001 N. Tatum Blvd. Phoenix, AZ 85050 (480) 419-5006 www.mimiscafe.com
Protection One 11226 N. 23rd Ave., Ste 103 Phoenix, AZ 85029 (602) 532-6456 www.protectionone.com
Short Term Consumer Credit Buckeye CheckSmart 7001 Post Rd., Ste. 200 Dublin, OH 43016 (614) 798-5900 www.checksmart.com
Web Design and Marketing IT Outsourcing NICUSA, Inc. - Arizona 400 E. Van Buren, Ste. 350 Phoenix, AZ 85004 (602) 256-9075 www.nicusa.com
Get Up. Get Out. Connect. Join the Chamber today. Membership in the Greater Phoenix Chamber of Commerce makes you a part of the state’s oldest and largest business organization and offers a world of opportunities to grow your business, save money and have a voice in government. It’s about increasing more than just your customer base. You’ll gain new business contacts, new knowledge and new recognition for your accomplishments when you get involved with the Chamber. From casual mixers to award luncheons and from small committees to big events, you’ll find a way to get involved that will open up to you a network of more than 3,100 of your peers. Visit www.phoenixchamber.com today and click on the “Join” button to start putting the power of the Chamber to work for you and for your business.
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www.phoenixchamber.com
Smart Growth
MarCom Corner
Come Again?
Your Answers to Marketing & Communication
Building Through Repeat Business
Topic: $ocial Media
By Lori K. Baker monthly e-mail newsletters with pet care tips, other ways to keep in touch include letting customers know about sales, specials or new shipments of products they’ve purchased in the past, and birthday and holiday cards. n Cater to customers’ shrinking pocketbooks. “Due to the economy, we reduced our rates to help our existing service customers and sent out a letter notifying them,” Maloney-Langmade says. They also send handwritten thank-you notes with a $5 Starbucks gift card to customers who fill out the customer service survey. n Do more. “Exceed customer expectations, and you’ll get positive reviews,” says Lois Stone, owner of WindStar Gardens, a Peoria venue for weddings, receptions, corporate meetings and other events. “Positive reviews (such as her company often receives at www.weddingwire.com) make a big impact.”
W.J. Maloney Plumbing always hopes to have satisfied customers in the pipeline.
Incentives for Repeat Customers Your customers are your livelihood, so what are you doing to encourage them to keep coming back? The trick is to keep your business on their “radar,” so they think of you first when they make a purchase of goods or services. But keep in mind that the average consumer sees or hears approximately 1 million marketing messages per year—almost 3,000 per day—according to one estimate. Nevertheless, three Phoenix-area entrepreneurs
have discovered four ways to build and maintain top-ofmind awareness: n Host a “lunch and learn” meeting. “We cater in lunch to customers and give a short presentation to reacquaint our customers to us,” says Kathryn Maloney-Langmade, president of Phoenix-based plumbing contractor W.J. Maloney Plumbing. n Find ways to stay in touch with customers. While Linda Den Beste, owner/manager of Hug N Pups Pet Grooming Salon, sends customers
Two-for-one deals Discounts on upgrades Gift items as a show of appreciation Get Connected W.J. Maloney Plumbing www.wjmaloney.com WindStar Gardens www.windstargardens.com Hug N Pups www.hugnpups.com
“Microblogging” can bring big results, as we hear in this firstperson account of social media success from Becky Blaine, public relations & marketing manager of the Arizona Biltmore Resort & Spa. Some may mock Twitter, saying it’s just people “tweeting” about what they had for lunch. It’s that, too, but we’ve been able to use Twitter as a PR & marketing tool, a news resource and, yes, a business builder. If you’re not sure how to apply Twitter to your business, here are a few tips: n Don’t
just broadcast. Listen and converse. Nobody wants to read sales pitches 24/7. Tweet items of interest (DYK? – Did You Know? - for example) or re-tweet what others are saying about your brand and related topics. Using a hash tag (#travel) makes your tweet easily searchable.
Get real. Don’t tweet anonymously; stand by your brand. My profile identifies me and my position. People appreciate the human side.
n
n Offer
exclusives. My first Twitter experiment was an $80 room rate for our 80th anniversary, bookable for only 80 hours. Our followers re-tweeted the deal (making it viral and potentially viewed by thousands in a very short time) and we booked over 100 rooms. It cost nothing in marketing, yet yielded revenue. We’ve also done “twivia” and given away free items leading up to an event or when we hit a milestone like 1,000 followers.
Monitor. Free services such as tweetbeep.com offer keyword alerts via email, giving you a chance to jump into the conversation. We’ve also been able to utilize Twitter as a customer service tool. Guests are always surprised when we answer right back!
n
Get Connected Arizona Biltmore Resort & Spa www.arizonabiltmore.com
www.phoenixchamber.com
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Employer Focus
HR Iq Topic: Leadership Focus and Development during Difficult Times
Guest Column: Employment Branding in Today’s Economy Let’s Go to the Video! By Monika Masciangelo, PHR, Jobing.com
Leaders recognize the importance of business strategy assessment and skill development during difficult economic times. Marygrace Ohab, senior HR consultant for HR Choice, gathered the wisdom of business leaders in three key areas. Clarify and Communicate a Strategic Business Focus Never diminish customer expectations or their experience with you. n Understand where your profits and potential growth come from (by region, by customer, by product or service category). n Focus on disciplined, enduring business practices. n Address performance issues, simplify work processes, cross-train the workforce and communicate/clarify priorities of all team members. n
Build Competence in the Workforce Develop project management expertise – increase ability to bring a project in on time, within budget, with the highest quality and with improved customer satisfaction. n Increase business acumen – team members will wear additional “hats” and must understand the business to achieve needed results. n Build effective networking and relationship-building skills. n Develop problem-solving and analytical, critical thinking skills. n
Develop Core Leadership Capabilities Communicate, communicate, and even more effectively communicate a leadership vision that gets and keeps stakeholders focused on a common purpose/result. n Increase abilities to foster collaboration and inclusion among colleagues and clients. n Breathe, smile and let the team know there is light at the end of the proverbial tunnel. n
Get Connected HR Choice www.hrchoice.com
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You can use video to screen candidates and Over the past two years, we’ve seen the generate excitement about different types of Phoenix job market change significantly. professions available for While the economy and those candidates in career unemployment rate are transitions or just starting known to be cyclical, as out. You can give these employers it is difficult candidates a virtual tour of to fully prepare for a what it is like to work for your recession like the one we company, who they will be are experiencing. working with and why it is so There is one silver lining rewarding. You can offer them on today's economic cloud: the opportunity to hear what the quality of talent that your best employees have to is now available to you as say about why they are proud employers. You have access to be part of your company. to Phoenix-area candidates Today’s economy offers with incredible employment you a chance to get ahead by histories, new college recruiting the best candidates graduates who are eager to both inside and out of your gain long-term employment, industry. Invest in resources and in the current economy, Jobing.com's Monika Masciangelo that not only attract the right more job seekers looking to talent, but create awareness of your company change careers. There is great opportunity in this brand and how you differ from your competition. section of the talent pool. What is your organization doing to create Get Connected brand awareness and reach out to these candidates with information on how they can Jobing.com become part of your organization? Hopefully, you www.jobing.com answered “video.”
Safety First Arizona workplaces are getting safer – and that will have an impact on the bottom line. Preliminary figures from the federal Bureau of Labor Statistics show that Arizona was one of 35 states to report fewer fatal work injuries in 2008 than in 2007 – in Arizona’s case, the difference was 11 percent. While economic factors contributed to the decline – BLS reports the average hours worked nationally fell by one percent in 2008 – Chamber members who are part of our Safety Program are curtailing injuries and saving money through education and being proactive. GPCC Safety Program participants have seen their aggregate unlimited loss ratio (the percentage of dollars paid in claims versus premiums paid) drop from a recent high of 86 percent in 2006 to 59 percent in 2007 and to 45 percent in 2008. Continuing
education and a management emphasis on more company safety programs can further lower that percentage, resulting in lower insurance premiums for businesses. When it comes to worker safety, the Chamber reminds you that even if you have just one employee, you’re required to have worker’s compensation coverage. When you obtain such coverage through SCF Arizona and also enroll in the Chamber’s safety program, your organization qualifies for a 10 percent discount on premiums.
Get Connected Ron McElhaney (602) 495-6486 rmcelhaney@phoenixchamber.com SCF Arizona www.scfaz.com
www.phoenixchamber.com
SM
MAYOR’S STATE OF THE CITY ADDRESS AND LUNCHEON Thursday, April 8, 2010 11:00 am - 11:30 am | Registration 11:30 am - 1:00 pm | Luncheon
Arizona Department of Transportation DBE Supportive Services Are you a minority or woman-owned business? Would you like to make your company more successful? To Find Out How You Can Become Certified as a Disadvantaged Business Enterprise (DBE) and Receive:
Phoenix Convention Center | North Building Free parking at north garage
Free Assistance and Training Opportunities ■ Networking Opportunities with Prime Contractors ■ Information About New Contracting Opportunities Information on How toBecome involved in State Contracting ■
Chamber member pricing: Individual $70 / Table of ten $800 Non-member pricing: Individual $85 / Table of ten $950 ■
Contact Jamie Graves
REGISTER TODAY! Visit www.phoenixchamber.com/stateofthecity Questions? call (602) 495-2182
DBE Certification Program Manager at (602) 712-7761 or email her at: jgraves2@azdot.gov
Focus on your business...we’ll take care of the of�ice. Flexible office solutions featuring top-level amenities, service & support to help you grow your business.
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Executive Suites • Flex Suites • Virtual Offices • Meeting Rooms www.phoenixchamber.com
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Arizona in Focus Spotlighting the Chamber’s Legislative Advocacy and Economic Development Efforts
Survey Says… Chamber Members Cautiously Optimistic About 2010
Nearly two-thirds of Greater Phoenix Chamber of Commerce members surveyed are optimistic that their businesses will improve this year. A December online survey showed 63 percent of those who responded expect improvement in 2010, with only 12 percent saying they expected their business to decline this year. Respondents were less optimistic about Arizona’s overall economy, with 60 percent saying they expected it to either stay the same or continue to decline and only 40 percent anticipating improvement. Other results from the survey: n Cash flow was the biggest concern facing 41 percent of those who responded. n Nearly half (47 percent) said they anticipated
keeping their spending about the same in 2010, with 29 percent planning to decrease spending and only 24 percent planning a spending increase. n Those who planned to decrease spending
listed travel, infrastructure upgrades (25 percent each) and salaries (20 percent) as the line items they planned to reduce. n New hires will also have to wait, as more than
half (53 percent) of respondents said they had no plans to hire new employees in the year ahead. On the positive side, no respondents said they planned layoffs in 2010. n The state budget “significantly” impacts
the day-to-day business of 22 percent of those surveyed, with another 46 percent saying it “somewhat” impacted them.
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n Nearly half (46 percent) of those surveyed
listed “provide more business-to-business opportunities” as the number one thing the Chamber could do to help support their businesses in 2010. The GPCC is committed to continuing to provide opportunities for its members to succeed in these challenging times.
Get Connected Greater Phoenix Chamber of Commerce Public Affairs (602) 495-6497 or www.phoenixchamber.com
Welcome Aboard! Julia Wilson joined the Greater Phoenix Chamber of Commerce in January as Manager of Economic and Legislative Research. Owner of a Masters Degree in Economics from the University of Arizona, Julia has been a Key Performance Indicator Analyst for Sony Ericsson Mobile Communications in Sweden and an Economics Research Assistant at her undergraduate alma mater, Pomona College. As part of the Chamber’s Public Affairs team, Julia will appraise the real-world economic impact of proposed legislation, giving our discussions with lawmakers insight into the actual effects of potential policy.
Julia Wilson is the Chamber’s new Manager of Economic and Legislative Research
www.phoenixchamber.com
Business Bios
Safe and Secure Protection Pays for Local Company By Kay Sperduti In recent years, many businesses have found that success hinges on an ability to diversify. Few industries have had to adapt as quickly to change as private and corporate security companies. Phoenix-based Veterans Security has let customer demand lead them to new services and markets. Three former military policemen, Chad Benham, William Brandon and Ennio Canziani, founded the company in 1994. While they began by offering security guard services, they quickly found requests coming in for other services such as mobile response to alarms and emergencies. They have since expanded services to Tucson and Las Vegas. “Good alarm response providers are in great demand,” said Benham. “Clients tell us the biggest headache is when it takes two to three hours for someone to respond to an alarm. We found a way to respond in less than 30 minutes.”
The company took off once they integrated technology with the physical presence of security guards. They utilize the latest in GPS tracking systems and other security technologies to provide industrial, commercial and residential security. “When you operate either physical security or technological security independently, there are limitations,” said Benham. “Add the capabilities for remote surveillance to real time interaction, and you’ve got the basis of an enhanced system.” Both Benham and Canziani credit continued growth to a focus on client retention. “Perhaps it’s part of having a military background,” observed Benham, “but we’re very loyal to our customers. In hard times, we appreciate them more than ever. We sharpen our pencils, go the extra mile and do whatever it takes to help them protect themselves, their homes and their companies.”
One of the more than 500 fully-trained officers employed by Veterans Security.
Get Connected Veterans Security www.vetsec.com
All that Jazz (and News) Local Radio Stations Air on the Side of Service By Christina Estes Spend a few minutes with Jim Paluzzi and you can’t help but get excited about the future of journalism, jazz and classical music. “We’re not in the radio business,” explains the general manager of National Public Radio’s KJZZ and KBAQ. “We’re in the communitybuilding business.” That business is growing. A recent membership drive netted classical music station KBAQ its most money yet.
“Our listeners are smart,” says Paluzzi. “They’re smart enough to know you don’t have to give. So, when a smart person knows they don’t have to give why do they give? They’ve got a good reason.” Thanks to listeners’ support, KBAQ’s sister station KJZZ will add to its menu of news, interviews and jazz. While many media outlets are closing and slashing staff, KJZZ will invest in more journalists producing high quality stories. “The challenge is continuing to garner support for public service radio,” says Paluzzi. “We’re committed to not hunkering down. Of course, we want to be good stewards, but good stewardship doesn’t mean cutting content when we need it more than ever.” Paluzzi believes a solid public media news operation is as vital to the community as public libraries. That’s why KJZZ will build an investigative unit and create a news desk focused on our changing demographics. Digging up stories and reporting the various layers involved is expensive, but Paluzzi is dedicated and, perhaps equally important, he thinks the community is, too. Get Connected KJZZ-FM www.kjzz.org
General Manager Jim Paluzzi sees bright futures for KJZZ and KBAQ.
KBAQ-FM www.kbaq.org
See Business Bios on page 28 www.phoenixchamber.com
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Business Bios
Local Call
Telecommunications Firm Has Answers By Sandy Des Georges While Integra Telecom can trace its lineage back to 1945 in the Portland, Oregon area, the voice and data communications provider is addressing its continued growth in Arizona with a keen focus on customized solutions and second-to-none customer service. With two Arizona operations centers (Phoenix and Tucson), Integra has earned recognition for its telecommunications and data solutions for small- and medium-sized businesses. The company has targeted development of new products that take business communications to a higher level, as well as the expansion of networks and goods to capture customers seeking to maximize their purchases. “The biggest challenge we face today is dealing with the ‘right-sizing’ of businesses,” says Byron Cantrall, vice president of sales for Integra Telecom of Arizona. “Our specialty is small- to medium-sized businesses, and we really strive to deliver customized solutions and unparalleled customer service. “Customers are requesting more and more bandwidth for their business voice and data needs, even though they may not require it,” Cantrall says. “We are staying in front of consumer demands by
providing up-market broadband solutions at small-business prices, so that every business feels like we have a solution.” At the end of the day, Cantrall says, Integra’s highly rated solutions and service are the result of the company’s local presence. “We are providing these solutions to businesses that require a local support team. We are not located in some other state or some other country. Our sales, support and care staff are located right here in Arizona. We have technicians, account managers and customer care professionals in this market that can quickly address questions and provide solutions.” Get Connected Integra Telecom www.integratelecom.com
Greater: PHX News & Notes From Around the Valley or $500 for a table of eight, and you can register online at www.phoenixchamber.com. In addition to presenting sponsor SRP, other sponsors include Gust Rosenfeld PLC, South Mountain Community College, The Secret Garden Events Center and Walmart Neighborhood Market at South Mountain. ALSO: The Caepe School was recognized for its unique contribution to the lives of its students and families as well as to the Anthem community at large in a late December news segment on KPNX-TV 12 News. … South Mountain Community College received formal notice in late December from the Higher Learning Commission that it has been granted continued accreditation as an institution of higher education. Get Connected
Maria Torres of MRM Construction Services, Inc. accepted the Local Business of the Year award at the 2009 Spirit of South Mountain Awards. Find out who this year’s honorees will be on February 25.
The 5th Annual Spirit of South Mountain Awards Dinner, presented by SRP, takes place Thursday, February 25 at The Secret Garden in Phoenix. This event, which celebrates the rich history and cultural diversity of South Mountain, also honors successful community 28
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partnering between entities that contribute to our quality of life. Awards for Local Business, Non-Profit Agency, Individual Volunteer, Local Government Agency and Education/School Administrator will be presented. Tickets are $75 per person
5th Annual Spirit of South Mountain Awards Thursday, February 25 5:30 p.m. – Patio Reception 6:30 p.m. – Dinner Seating www.phoenixchamber.com The Caepe School www.thecaepeschool.org South Mountain Community College www.southmountaincc.edu
www.phoenixchamber.com
First Person Profile The Valley’s business community has a story to tell. We asked them to do just that.
most awesome This is the
experience…
“I stumbled into healthcare and, specifically, care giving, after seeing the dramatic difference my mother’s caregiver made late in her life. My mother battled Diabetes and related complications, Multiple Sclerosis, and Parkinson’s disease. Our family managed her healthcare around other personal responsibilities until the main caregiver, our father, unexpectedly passed. Because of her caregiver, our mother was able to continue on in her own home, surrounded by all her familiar and treasured things. Years later, I gladly accepted the opportunity to work in the care giving field. My position involves observing a segment of our attendants at work – counseling, educating, and encouraging - while also interacting with some clients receiving care. Many of our clients live alone and many don’t even have a relative close by to look in on them. Over time, they struggle with some of the basic activities of daily living, but they still want to remain in their own homes. We can help provide that. Caring for another human being is the most awesome, gratifying and humbling experience. It has been an honor to be of service to these wonderful clients, and to work with individuals who care for others, every day, with no real spotlight or recognition. They do this work for the love of it and the knowledge that their assistance makes another person’s life better.”
Penny Matteson
Marketing Specialist Complete Comfort Care/Maricopa Integrated Health System www.mihs.org/comfortcare
Have An Inspirational Story To Tell? 30
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Let us know about it. Send your ideas to editor@phoenixchambermagazine.com. www.phoenixchamber.com
Some things never go out of date…
Some things never go out of date… Some things never go out of date… Some things never go out of date...
…Like making loans to creditworthy consumers and businesses. …Like effective regulation and supervision …Like strong capital and underwriting standards While non-bank companies were straying into dangerous waters, traditional banks like ours stuck to the basics. Suddenly, our strategy is looking pretty smart. America’s businesses depend on a strong banking system. The nation’s FDICinsured banks are the foundation on which to rebuild the economy.
Traditional banking: Standing the test of time.
…Like…Like making loans to to creditworthy and businesses. making loans creditworthy consumers consumers and businesses. …Like…Like making loans to creditworthy consumers and businesses. …Like effectiveregulation regulation and effective andsupervision supervision …Like effective regulation and supervision …Like strong capital and and underwriting standards …Like strong capital underwriting standards
…Like strong capital and underwriting standards While non-bank companies were straying into dangerous waters, traditional banks America’s businesses depend on a strong banking system. The nation’s While non-bank companies wereSuddenly, straying into traditional banks like ours stuck to the basics. ourdangerous strategy is waters, looking pretty smart. like ours stuck to the the basics. Suddenly, our is looking pretty the smart.economy. FDIC-insured banks are foundation onstrategy which to rebuild America’s businesses depend on a strong banking system. The nation’s FDICAmerica’s businesses depend on a strong banking Theeconomy. nation’s FDICinsured banks are the foundation on which to system. rebuild the insured banks are the foundation on which to rebuild the economy.
Traditional banking: the test of time. Traditional banking:Standing Standing the test of time. Traditional banking: Standing the test of time.
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To invest in my dreams. To give it everything I have. To inspire people every day.
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