Greater Phoenix Chamber Impact Magazine

Idea Machines

Expansion Financing

Five Sales Tips

You Already Have Them

Where to Find It

Communication is Key

Greater Phoenix Chamber Of Commerce

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The Business of Education is Booming in Tough Times

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Economic Outlook 2010 Special Section Inside n Member News n Calendar of Events n Capitol Update

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board of directors EXECUTIVE COMMITTEE Chair Connie Perez CEO Advanced Reimbursement Management Immediate Past Chair Andrew K. (Andy) McCain VP & CFO Hensley Beverage Company CHAIR-ELECT Steve Wheeler Exec. VP, Customer Service & Regulation APS Legal Counsel Anne Kleindienst Attorney Fennemore Craig, P.C. Secretary Treasurer Pam Conboy Arizona Regional President Wells Fargo Bank Vice Chair – PCCD Patricia Lee Refo Attorney Snell & Wilmer Vice Chair Small Business Susan Williams President HR Choice VICE CHAIR Public Affairs Susan Anabel Director of Public Affairs Cox Communications VICE CHAIR Community Events Kathryn Murphy President & CEO Corning Gilbert, Inc. VICE CHAIR HBLC Gil Valadez Prudential Vice Chair MEMBERSHIP Rick Johnson Principal/Owner Executive Forums VICE CHAIR Audit and Governance Scott Celley VP, External Affairs TriWest Healthcare Alliance VICE CHAIR Human Resources David Bruno Vice Chairman/Managing Partner DHR International VICE CHAIR ECONOMIC DEVELOPMENT Mike Bontrager SW Business Unit President The Weitz Company Executive Committee Members at Large Derrick M. Hall President Arizona Diamondbacks Peter Hayes Manager of Public Affairs SRP Dan Vermeer Waste Management Kyla Turner Dist. Marketing Manager Southwest Airlines Richard Parker VP Sundt Construction Corp.

View the entire list of board members at: www.phoenixchamber.com

Back to School Valley kids aren’t the only ones heading back to the classroom now that fall is nearly here. Many area business people are also furthering their educations in hopes of advancing their careers, and many educational institutions are stepping up to meet the increased demand.

Our cover story this month is proof positive that successful people never stop learning. In today’s economy, a more educated employee is a more valuable employee, and continuing education benefits our workforce and our business community.

Whether you choose to go back to college for an advanced degree or just partake of the many opportunities for personal development offered by the Chamber, don’t miss out on a chance to grow.

Also in this issue, you’ll meet the Chamber’s new Vice President, Public Affairs & Economic Development, Michelle Bolton. Michelle has joined us after 10 years as Arizona State Director of the National Federation of Independent Business (NFIB). She brings outstanding credentials, with years of advocacy experience in the public policy arena, a deep understanding of the issues that impact business and the ability to build strong coalitions. Michelle will be an excellent addition to our staff and an asset to our members at the Capitol. You can read her interview on page 26.

Summer is almost over. I hope fall brings great things for you and your business. As always, we stand ready to help. If you’re already a Chamber member, thank you. If you’re not yet a member, visit www.phoenixchamber.com today and become a part of our organization.

Todd Sanders President & CEO Greater Phoenix Chamber of Commerce

September Bulletin ¡

Phoenix has been named an All-America City by the National Civic League for the fifth time. The honor recognizes communities of all sizes for collaborative projects addressing critical issues. The 60-person team ŘŖŖş of community members and city employees worked on the Phoenix presentation, which highlighted newlydeveloped urban education campuses (ASU Downtown and Phoenix Biomedical Campus) providing an economic boost, parks and land preservation strategies and the city’s innovative library teen spaces.

No tax dollars were used for any expenses.

Several local companies (including Chamber members US Airways and SuperShuttle as well as the Greater Phoenix Convention & Visitors Bureau and the Downtown Phoenix Partnership) donated to the effort.

The Greater Phoenix Chamber congratulates Phoenix on its award (previously won in 1950, 1958, 1980 and 1989) and hopes business people throughout the Valley can take pride in this honor.

Get Connected City of Phoenix www.phoenix.gov National Civic League www.ncl.org

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Contents

Get up | Get out | Connect

SEPTEMBER | 09

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Class is in Session The economy is down, but enrollment is up. Dr. Angel Cabrera and Thunderbird School of Global Management are meeting the demand. Dr. Cabrera also speaks at this month’s Economic Outlook 2010 (see pages 11-15).

Rick McCartney | Publisher Media Publishers Group, Llc rmccartney@phoenixchambermagazine.com Jody Ryan | Editor-In-Chief Greater Phoenix Chamber jryan@phoenixchamber.com Kenn Tomasch | Editor Greater Phoenix Chamber ktomasch@phoenixchamber.com Lori K. Baker, Stephanie Conner, Robin D. Cook, Sandy Des Georges, Christina Estes, Christia Gibbons, Kandi Haupt, David Lucas, Kay Sperduti, Tom Trush Contributing Writers Dan Vermillion, Angela Cook, Kenn Tomasch, Lauren Miller Photography Stephen Gamble | Art Director Louise Ferrari | Operations Manager Dee Dee Hixson, Cami Shore Account Executives

Features

Back to School The business of education is booming in tough economic times. p. 8

By David Lucas

Economic Outlook 2010 Where is the Valley’s economy headed? How will we know if we’re rebounding? p. 11

By Tom Trush

Special Section:

Event Spotlight Get the latest info on economic trends from local and national experts at Economic Outlook 2010 on Sept. 30 p. 15 SAVE

By Kenn Tomasch T

HIS DATE

Departments 06 Member News News, Notables & Updates

23 A sk Our Members Their Info, Your Gain

24 Smart Growth Your Employees As Idea Machines

25 Money Matters

25 Sales IQ

Q & A with Michelle Bolton

28 Greater: PHX News & Notes From Around the Valley

30 First Person “I never had a doubt fifty years ago that I’d still be practicing law today.”

27 Pro: Files H ealth Choice Arizona Fragomen, Del Rey, Bernsen & Loewy, LLP

16 Events Calendar A Memorable September

18 Member Happenings Busy, Busy, Busy

www.phoenixchamber.com

20 Ribbon Cuttings

21 New Members

Grand Openings and Gatherings

20 How To: Give an Effective Employee Evaluation

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WWW.PHOENIXCHAMBER.COM

This means Additional information is available online.

On The Cover: Students at the Thunderbird School of Global Management. Photo by Dan Vermillion.

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Michelle Bolton | V. P. Public Affairs/Economic Development mbolton@phoenixchamber.com Jody Ryan | Director, Marketing & Communications jryan@phoenixchamber.com Katie Campana | Director, Community Relations kcampana@phoenixchamber.com Norma Macias | Director, Member Services nmacias@phoenixchamber.com

Debbie Drotar | Director, Business Development ddrotar@phoenixchamber.com 201 N. Central Avenue, 27th Floor Phoenix, Az 85004 P 602.495.2195 • F 602.495.8913 www.phoenixchamber.com Published By

6360 E. Thomas Rd. Suite 210 Scottsdale, AZ 85251 p 480.588.9505 • f 480.584.3751 info@mpgcompany.com www.mediapublishersgroup.com

Finding Expansion Financing

Member Resources

Ron McElhaney | V. P. rmcelhaney@phoenixchamber.com

Daniel Ayala | Director, Bidsource dayala@phoenixchamber.com

Five Sales Tips

26 Capitol Voice

Todd Sanders | President & CEO tsanders@phoenixchamber.com

Greater Phoenix Chamber of Commerce Impact Magazine is published monthly by Media Publishers Group, LLC. The publication is distributed to membership and made available to prospective members throughout the Greater Phoenix area. We appreciate your editorial submissions and news for review by our editorial department by e-mailing editor@phoenixchambermagazine.com. To subscribe to GPCC Impact Magazine, please send check or money order for $24.00 to Media Publishers Group, P.O. Box 32055, Phoenix, AZ 85064 or call (480) 588-9505. ©Copyright 2009, Media Publishers Group, LLC. All rights reserved. Media Publishers Group and the Greater Phoenix Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.

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Member News Highlighting achievements, awards, new hires, promotions and notes of interest from our members.

Stepping Up Linda Hunt, president of St. Joseph’s Hospital and Medical Center, is being promoted to the role of service area president for Catholic Healthcare West Linda Hunt Arizona, which includes Chandler Regional Medical Center, Mercy Gilbert Medical Center and St. Joseph’s Hospital and Medical Center. + www.stjosephs-phx.org

Selling Point The Biltmore Leads Group meets Thursdays at 11:15 a.m. at Half Moon Sports Grill, 2121 E. Highland Ave. in Phoenix. Contact Joni Petty at (602) 495-6489 for info on joining.

Helping Hand The Chamber’s Biltmore Leads Group helped out UMOM New Day Center with their recent move to their new home at 3333 E. Van Buren Street. The group volunteered to spend a hot July Saturday painting and cleaning the new facility, making it ready for the agency to move in. UMOM, founded in 1964, assists low-income individuals and families by meeting basic needs and teaching skills to reach a higher level of self-sufficiency.

+ www.umom.org Silver Star Colliers InternationalGreater Phoenix is pleased to congratulate Phil Breidenbach, SIOR, on 25 years with Colliers. “Phil is one of the finest and most respected Phil Breidenbach professionals in our business.” said Bob Mulhern, managing director of Colliers.

Breidenbach, who is a senior vice president of the Office Properties Solutions Group, began his real estate career in 1984 with Colliers. + www.colliers.com

Taste Sensation Kaushik Chowdhury, executive pastry chef for JW Marriott Desert Ridge Resort & Spa, led his team to victory in the eight-team 2009 National Team Pastry Championship held July 6 and 7 at the resort. Chowdhury, along with pastry supervisors Melynda Gilmore and Keith Taylor, won a $30,000 first place cash award and now advance as Team USA to the 2010 World Championship. In addition to the grand prize, Team Chowdhury took the top award for Best Taste and Flavor. + www.jwdesertridgeresort.com

Summer Sensation

Traci Scott has been named Director of Sales for KTVK-TV. Scott comes to KTVK from Entercom radio in Seattle where she was the General Sales Manager for KMTT 103.7. + www.azfamily.com

That’s the Right Answer!

Answer 1 Communications has earned the Award of Excellence and Award of Distinction from the Association of Teleservices International, (ATSI), for customer service excellence. Answer 1 received a Top Ten score in the Award of Excellence and received Top Score in the Award of Distinction. + www.answer1.com

Catherine Scrivano of CASCO Financial Group earned two honors this summer: “Financial Advisor of the Year” by Financial Network Investment Corporation and “Veteran Member of the Year” by the local chapter of Women in Insurance and Financial Services. + www.cscrivano.com

High Intellect Bradley P. Hartman of Jennings, Strouss & Salmon, P.L.C. has been elected to the Executive Counsel for the State Bar of Arizona’s Intellectual Property Law Section. The mission of the Bradley Hartman Arizona State Bar Intellectual Property section is to maintain a high standard of professional ethics in the practice of the profession of patent and associated fields of law. + www.jsslaw.com

Getting Bigger Telesphere has entered into an agreement to acquire the VOIP services business of Unity Business Networks, a fast growing provider of IP services with market presence in Denver, Portland, Ore. and Minneapolis/ St. Paul, Minn. The transaction requires regulatory approvals and is expected to close in the third or fourth quarter of 2009. + www.telesphere.com

ATSI President Dennis O’Hara (second from left) with (L-R) Terri Paffile, Mary Jones and Tim Jones of Answer1 Communications.

Big Science Project GateWay Community College has raised $6 million for the design and construction of a bioscience incubator on its campus at 40th Street and Washington in Phoenix. The incubator will consist of laboratory research space available for lease by start-up bioscience companies, and will serve as a mechanism to strengthen the bioscience industry in Arizona by helping to grow new companies, market new technologies, and support workforce training needs. + www.gatewaycc.edu

Contact Us | Send your member news and photos 45 days prior to publication to: editor@phoenixchambermagazine.com 6

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DowNtowN’s

Newest experieNce. All-iNclusive

MeetiNg

EXECUTIVE CONFERENCE CENTER

at Phoenix Convention Center West Building - 200 Level

The Business of Education is Booming in Tough Times

By David Lucas

The phrase “back to school� may cause thoughts of dread in many students and even some teachers, however, it has a new meaning for numerous Valley residents who are re-tooling their careers in the wake of the destruction of thousands of job losses in once-thriving industries. And while most business sectors continue to suffer from the recession, educational institutions are cashing in on returning students.

Dr. Angel Cabrera sees a world of possibilities for students at Thunderbird School of Global Management.

P h o t o g r a p h s b y D a n Ve r m i l l i o n , A n g e l a C o o k a n d K e n n To m a s c h 8

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www.phoenixchamber.com

Because of the economy, people are coming back to school. Working adults are looking to change their careers or wanting to get ahead in the workforce. They want to get into programs that are more recession-proof.”

— Brown Mackie College-Phoenix President Debra Thibodeaux

“We are definitely seeing an increase in the number of students who Enrollment is advancing at a healthy clip at institutions catering to are returning to school due to either being laid off or in anticipation of adult learners. During the quarter ending May 31, degreed enrollment at re-tooling their skill sets to meet the needs of 21st century careers,” says University of Phoenix, the largest private university in North America, Dan Dement, DeVry’s west region public relations manager. “Many of reached 420,700 students, a 22 percent year-over-year increase. The our students are choosing to earn degrees in fields such as information Maricopa County Community College District experienced a 5 percent technology, engineering technology, accounting, healthcare technology and increase during the spring semester and officials expect double-digit Web development.” increases between the fall semesters of 2008 and 2009.

Other college campuses are also seeing many new faces as adults return Enrollment at DeVry University, with 94 locations in 26 states and to school to learn new skills. “A portion of the increase in University of Canada, increased 18.8 percent to 53,259 students in spring 2008. For the Phoenix degreed enrollment is due to working learners advancing their March 2009 session, 19,357 graduate students enrolled in master’s degree education to improve both their job security and re-employment prospects,” programs at DeVry and its Keller Graduate School of Management, an says David Fitzgerald, campus director. “Our curriculum is attuned to the increase of 13.8 percent over last year. current job market, particularly fast-growing occupation areas facing longThe overall number of applicants at the Thunderbird School of Global term resource shortages, such as healthcare, education and information Management in Glendale is at the same level as last year, however, President technology.” Ángel Cabrera reports that interest in two new programs are extremely popular. “There Entrepreneurial Spirit are some new programs that we’ve created that are doing very well in the middle of One Thunderbird program is a rigorous the (economic) crisis,” Cabrera says. “We 16-month executive MBA course with 50 have a master’s in global management and students who juggle the demands of a job and master’s of global affairs. Those programs are family along with challenging classes. Aaron receiving 50 percent more applicants than Bare, vice president of business development last year.” for McMurry, a Phoenix marketing He notes these programs do not require communications firm, may be typical of work experience and target recent college the driven Thunderbird candidate with an graduates. “They might be graduates who entrepreneurial spirit. In fact, he owned and don’t see a good prospect of initiating their sold five companies before joining McMurry. careers,” Cabrera says. “They perceive that “Being a global manager was a skill set Thunderbird will give them an opportunity I wanted to have,” Bare says. “I can apply to expand their skill sets and to brand things immediately at work that I learn in the themselves better.” classroom. In my current role, I deal with a While the recession and declining wealth lot of Web sites that are global. Having that may have discouraged some candidates from Thunderbird MBA adds a lot of credibility pursuing an MBA, the economy may have when I go in to help (clients) design their convinced some students not to wait for online businesses.” their education. “There are some individuals Ted Chua, another Thunderbird student who may have been planning to get their who is a software architect, discovered Thunderbird MBA and the recession his studies led directly to a new work role motivated them to do it,” Cabrera says. at a leading semiconductor firm. Shortly Brown Mackie College - Phoenix President “Maybe they did not have the professional Debra Thibodeaux after Chua enrolled in Thunderbird, his opportunity they wanted to have or they felt manager appointed him to a liaison position this would be a good way to weather the storm and get their MBA now.” for two engineering groups in the U.S. and China. “I’m working with Recession Greets New College Brown Mackie College–Phoenix opened its doors in May—right in the teeth of the worst economic crisis in decades. Brown Mackie designed its associate’s and bachelor’s programs around “recession-proof” careers: business administration, criminal justice, legal studies, healthcare management, and other career paths that show a promising future.

“We realized we needed to get into fields that would allow students the flexibility to stay strong in an economy that was not strong so they were able to support their families,” says Debra Thibodeaux, Phoenix president of Brown Mackie College, which boasts 21 accredited campuses nationwide.

“Because of the economy, people are coming back to school,” Thibodeaux says. “Working adults are looking to change their careers or wanting to get ahead in the workforce. They want to get into programs that are more recession-proof.”

DeVry is also benefiting from downsizing and other economic factors.

my counterparts in China to integrate the Chinese and U.S. software engineering teams both functionally and culturally,” says Chua, who adds that Thunderbird’s cross-cultural classes taught him how to better apply his multiple language skills at work.

Chua’s ultimate goal is to make a transition from a technology background into a business role. “This MBA degree for me is a ticket,” he says. “It’s a bridge from the technology world to the business world, which is like an express train crossing the bridge.”

Juggling Schedules with Families Students going back to school must become efficient time managers when trying to juggle their new schedules. Adam Hawkins, who also attends Thunderbird, is a Resolution Copper Company lobbyist with a demanding travel schedule. “I spend a lot of time in transit,” he says. “I have flight attendants that know me by first name and when I go home my dogs bark at me.” www.phoenixchamber.com

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Thunderbird MBA students (L-R) Ted Chua, Aaron Bare and Adam Hawkins with a statuesque friend.

Hawkins has learned to prioritize his time. “It was difficult for me at first because I’m a perfectionist,” he says. “You have to be a little more flexible and understand that you’re not going to be A-plus in everything.”

Hawkins says it also helps that he has a very patient and supportive wife.

Besides an understanding family, it helps to get a buy-in from an employer. Chua’s company allows him to work from home on days when he doesn’t have office meetings. “That gives me occasionally a chance to stay home and work and spend some time with my kids,” he says. “It helps make up some family time and still stay productive at work.”

Bare takes every other Friday off to attend school and he’s also able to take time for personal travel. “They do a lot of things to create flexibility for their employees and give them freedom,” Bare says of McMurry.

“It would be a big obstacle for some employers, but they saw value in improving my skills.”

Back to school is big business, not only for learning institutions, but also for the companies that will employ workers who are invigorated with new talents that will help propel organizations coming out of the recession.

1515 E. Indian School Rd., Phoenix, AZ 85014 602-279-9700 www.anthemcollege.com

Get Connected Brown Mackie College-Phoenix www.brownmackie.edu/phoenix DeVry University www.devry.edu

a division of Anthem College Phoenix

16404 N. Black Canyon Hwy, Suite 180, Phoenix, AZ 85053 602-889-2700 www.anthemcollegeonline.com

Maricopa County Community College District www.maricopa.edu Thunderbird School of Global Management www.thunderbird.edu University of Phoenix www.phoenix.edu

2250 W. Peoria Avenue, Suite A-100, Phoenix, AZ 85029 602-274-4300 www.brymanschool.edu Anthem Education Group 16404 N. Black Canyon Hwy, Suite 180, Phoenix, AZ 85053 602-328-2800 www.anthem.edu

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ECONOM C Outlook 2010 Signs of an Economic Recovery in Sight

By Tom Trush

T

he economic forecast called for stormy conditions during the past couple of years, but optimism is slowly spreading as sunnier days are on the horizon.

Economist Elliott D. Pollack, chief executive officer of Elliott D. Pollack and Co., expects the recovery to start in the third quarter of this year.

“In terms of percentage, it might be a significant recovery,” he said.

“However, we’re so far down that we’re still really not to the point to where we’re going to have a recovery that people really notice and feel good about.”

While unemployment will likely continue to be a problem nationally through the end of 2009, job issues in Arizona could extend to the middle of next year. And, according to Pollack, because housing is down 90 percent, even if the industry doubles during the next year, that amount would still be down 80 percent from the peak.

“People still need to save a little more and spend a little less,” he warned, adding that thrifty spending is sure to affect retail sales.

Inflation could also potentially be a problem if banks start lending and people begin borrowing again.

Increases are expected in auto sales and industrial production because of a swing in inventories. These factors should be enough to get the economy moving in a positive direction, but it could be a slow process.

“Overall, things will feel a little better, but things are still in rough shape,” Pollack concluded.

Elliott Pollack

Dr. Beckie Holmes

Ken Bennett

The local economist is expecting to see some signs of recovery soon, but says they won’t be immediately obvious.

Cox Communications’ Director of Marketing Intelligence hopes the federal stimulus plan won’t be too little, too late.

Arizona’s new Secretary of State will offer a state perspective at the September 30 Economic Outlook special event.

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On a national level, the auto, manufacturing and housing industries will be major contributors to the 2010 outlook, said Dr. Beckie Holmes, director of marketing intelligence at Cox Communications.

The federal fiscal stimulus will also play a key role next year, Holmes says, but because several states are plugging their budget holes with federal money, it’s still too early to determine the plan’s effectiveness.

“It will be fully in place by next year, so there will be a lot of federal spending going on next year – but it may be too late,” she added.

The worst has likely passed with bank failures. However, questions still surround commercial real estate and future losses could still affect the financial industry.

From a pricing perspective, Holmes said we’re close to the bottom with residential real estate, but there is the possibility of some correction at the higher end of the market.

“Resale activity is recovering and it’s starting to look like home construction is, too,” she stated.

Ultimately, Holmes sees manufacturing, government and, on some level, finance as the economic engines that will drive the national recovery.

Join the Chamber and Cox Communications for Economic Outlook 2010, where industry experts will reveal the results of economic research and analysis, on Wednesday morning, September 30 at the Arizona Biltmore Resort & Spa. Elliott Pollack, Dr. Beckie Holmes, Arizona Secretary of State Ken Bennett and Dr. Angel Cabrera of the Thunderbird School of Global Management will speak at the event. See page 15 for more details and information on how to attend.

Magellan Health Services of Arizona: Making life better in greater Phoenix.

Since arriving in greater Phoenix two years ago, Magellan Health Services of Arizona has served as a critical point of connection to improving the lives of more than 80,000 individuals who have experienced challenges as a result of mental illness or substance abuse. We’ve done this by giving individuals voice and choice to realize their desired outcomes and recovery and by supporting them with caring, unrivaled customer service that is sensitive to the diversity of our communities.

A cornerstone of our care is the transfer of 25 behavioral health clinics under our leadership to local, non-profit ownership.

The results: Those who need mental health services are able to choose from a variety of treatment options in their neighborhoods.

Our clinics draw upon Magellan’s best practices and national network of resources. Best of all, greater Phoenix benefits from our significant investment in the local economy, including more than 2,200 jobs.

At Magellan, we’re proud to serve the mental health needs of greater Phoenix. And we are equally proud to serve as a vital contributor to our community. For more information, please call us at (602) 273-2300 or visit our Web site at www.magellanofaz.com.

Magellan Health Services of Arizona, Inc. is the Regional Behavioral Health Authority for Maricopa County. Funds for services are provided through a contract with the Arizona Department of Health Services/Division of Behavioral Health Services and the Arizona Health Care Cost Containment System (AHCCCS).

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4 Questions That Will Determine the Success of the U.S. Economy in 2010

According to Dr. Beckie Holmes, director of marketing intelligence at Cox Communications, four questions will determine the success of the U.S. economy in 2010:

nW hat sectors will lead the recovery and which industries will lag? n Is the worst over with the housing and financial crisis? n Is the fiscal stimulus working? n Have consumers’ savings habits changed for good?

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Did You Know?

You can find out the latest from industry experts on the local, state and national economy on September 30 at Economic Outlook 2010. But were you aware of these facts about Arizona and the Valley?

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The Phoenix Airport System created a total economic impact (including multiplier effects) of $33 billion in 2007. Sky Harbor Airport serves more than 100,000 passengers annually. Its 1,500 daily flights represent an economic impact of more than $90 million for the metro area.

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The construction industry (residential plus nonresidential) employed 142,000 workers in April 2009, a decrease of 102,800 (42%) from June 2006 when construction employment in Arizona peaked.

Helping Arizona businesses make a good impression 3030 N. 3rd Street, Phoenix, AZ 85012 602.631.2000 www.scfaz.com

SCF Arizona cares about Arizona workers and is your partner in workplace safety.

Put us to work for you as your partner in workers’ compensation insurance.

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Arizona’s agricultural output is pretty evenly distributed between crops and livestock. About 47 percent of Arizona’s agricultural production is in livestock.

The other 53 percent is in crops.

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Arizona’s military installations bring 83,000 jobs and $5.7 billion to the Arizona economy each year.

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Indian reservations make up approximately 27 percent of Arizona’s land.

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The economic impact of the Phoenix Symphony is estimated to be approximately $30 million annually.

The Leader In Employee Benefits:

HOLMES MURPHY Ranked among the nation’s top 24 largest* independent insurance brokers, Holmes

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reputation for leadership in Employee Benefits and Risk Management.

Holmes Murphy knows your business thrives when you optimize your two most vital resources: people and money. We help you identify and manage the issues that put those resources at risk. We ask the right questions at the right time, and we create customized

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Community, business and personal services (private health care, hotels and resorts, law firms, repair shops) generate more revenue than any other service sector in Arizona.

solutions to protect your profitability and move you toward your business goals.

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Arizona leads the United States in production of copper, producing more than half the nation’s supply.

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PEORIA SCOTTSDALE SIOUX FALLS ST. LOUIS 1 4 8 5 0 N . S C OT T S D A L E R O A D , S U I T E 2 8 0 | S C OT T S D A L E , A Z 8 5 2 5 4 4 8 0 - 9 5 1 - 1 7 7 6 | 8 7 7 - 9 5 1 - 1 7 7 6 | W W W. H O L M E S M U R P H Y. C O M

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© 2009 Holmes Murphy & Associates

OKLAHOMA CITY OMAHA

PHOTO: Greater Phoenix CVB

When the Arizona Diamondbacks host the 2011 Major League Baseball AllStar Game at Chase Field, the game and events surrounding it will bring nearly $60 million in direct economic impact to the area.

Murphy & Associates has earned a solid

From June 2008 to July 2009, the film industry pumped more than $34 million into the Greater Phoenix economy through crew and talent salaries, filmrelated rental equipment, hotels, building supply stores, restaurants, car rentals, retail stores and an assortment of other businesses.

Sources: City of Phoenix, Phoenix Film Office, The Association of General Contractors of America, Arizona Department of Commerce, The Phoenix Symphony, Major League Baseball, Netstate www.phoenixchamber.com

Resources G R E AT E R P H O E N I X C H A M B E R M E M B E R

Events Calendar

Member Happenings

Ribbon Cuttings

How To

Member Resources Section Sponsored By

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New Members

Event Spotlight

Economist Elliott Pollack will once again deliver his enlightening and entertaining forecast at this year’s Economic Outlook event.

Economic Outlook 2010 Wednesday, September 30 “Where is the economy headed?” may be the single most important question on the minds of Valley business people. Industry insiders will share the latest research and analysis on real estate and economic trends for the coming year at the Greater Phoenix Chamber of Commerce and Cox Communications’ Economic Outlook 2010 on Wednesday, September 30 at the Arizona Biltmore Resort & Spa. Attendees will hear from four noted speakers: Arizona Secretary of State Ken Bennett, Dr. Angel Cabrera, president of Thunderbird School of Global Management and economists Dr. Beckie Holmes of Cox Communications and Elliott Pollack of Elliott D. Pollack & Company.

They will provide insight into what’s ahead for critical sectors of our economy as 2010 approaches.

On-site check-in for this important event begins at 7 a.m., with the breakfast program running from 7:30 – 10 a.m. Individual reservations are just $65 each for Chamber members ($75 for non-members) and $750 for a table of 10 for Chamber members ($850 for non-members). Register online at www.phoenixchamber.com.

RSVP TODAY! Economic Outlook 2010 Wednesday, September 30 Check-in: 7 am Program: 7:30 – 10:00 am Individual Reservations: $65 each for Chamber members, $75 each for non- members

SAVE THIS DATE

Table of 10: $750 for Chamber members, $850 for non-members Payment must be made in advance.

Arizona Biltmore Resort & Spa Frank Lloyd Wright Ballroom 2400 E. Missouri Ave., Phoenix 85016 Register online at www.phoenixchamber.com.

Save The Date! Chamber Events and Programs SEPTEMBER 30

OCTOBER 21

DECEMBER 8

Economic Outlook 2010 Breakfast Arizona Biltmore Resort & Spa

22nd ATHENA Awards Luncheon Arizona Biltmore Resort & Spa

Fall Business Expo Arizona Biltmore Resort & Spa

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September 2009 Calendar of Events BUSINESS FOR BREAKFAST Business for Breakfast events offer the early-bird networker an excellent opportunity to start their day by making valuable business contacts in an energetic atmosphere. Bring your business cards and get your day off and running!

WED

2

thur

24

9

THUR

10

TUES

15

1

ANTHEM 7 - 8 a.m.

Hampton Inn 42415 N. 41st Dr., Anthem 85086 ddrotar@phoenixchamber.com or 602.495.6483

tues

8

Deer Valley 7:15 - 8:30 a.m.

Speaker: Judge Clancy Jayne- Deer Valley Precinct Country Inn & Suites By Carlson 20221 North 29th Avenue, Phoenix 85027 Sponsored by Country Inn & Suites mlaw@phoenixchamber.com or 602.495.6461

6

13

20

Monday

7

14

21

Professional Women’s Roundtable Topic: Think Global: Learning from Women Around the World Speaker: Dr. Candace Lew 11:30 a.m. - 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194 Green Roundtable Topic: Green Funding Resources Panel Discussion: Mark Roberts, CTP VP, Commercial Loan Officer, MidFirst Bank; Bryant W. Colman, President, Incentives Advisors; Daniel Musgrove, Regional Business Development Manager, Chevron Energy Solutions Facilitated by: Stephanie Weigold, Eco-Consultant, Syner- Green 7:30 a.m. – 9 a.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194

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tues

Valley Young Professionals Topic: How to Start a Business Speaker: Lisha Garcia, Maricopa Small Business Development Center 7:30 – 9am Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194

WED

Hispanic Business Leadership Council’s “Bridging the Gap” Luncheon Topic: Connecting Brands in Diverse Markets Speaker: Lisa Urias, CEO, Urias Communications 11:30 a.m. – 1 p.m. $20 includes lunch.

Location TBA Check calendar at www.phoenixchamber.com for venue

TueSday

WedneSday

22

23

Member Resources Section Sponsored By

11

12

17

18

19

24

25

26

Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

Public Affairs Committee Noon - 1:30 p.m.

Professional Women’s Roundtable 11:30 a.m. - 1 p.m.

Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

Ambassadors Committee 7:30 - 8:30 a.m.

8

9

Green Roundtable 7:30 - 9 a.m.

South Mountain/ Laveen Business for Breakfast 7:15 - 8:30 a.m.

10 Chamber at Anthem

16 Member Open House 8 - 9 a.m.

22

23

29

30

Downtown Phoenix: Urban Heart of Arizona Mixer 5 – 7p.m.

Economic Outlook 2010 7 - 10 a.m.

SaT 5

3

Deer Valley Business for Breakfast 7:15 - 8:30 a.m.

Friday 4

2

15

Visit srpnet.com

ThurSday

1

Valley Young Professionals Hispanic Leadership Council’s (formerly Under-40 Roundtable) “Bridging the Gap” Luncheon 7:30 - 9 a.m.

11: 30 a.m. – 1 p.m.

27

Back to Business Series Topic: Small Business Loans, Considering Pros and Cons Speaker: Lori Stelling, National Bank of Arizona 11:30 a.m. - 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th fl., Phoenix mlaw@phoenixchamber.com or 602-495-6461

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These events, from roundtables to luncheons to special meetings, bring together like-minded business people for conversation, collaboration and education. Expert speakers and interactive educational presentations add to the benefit of the gatherings.

SOUTH MOUNTAIN/LAVEEN 7:15 - 8:30 a.m.

Bougainvillea Golf Club 5740 W. Baseline Rd., Laveen 85339 sglueck@phoenixchamber.com or 602.495.6469

Sun

thur

IDEA EXCHANGES

PHOENIX 7:15- 8:30 a.m.

Integra Telecom 3540 East Baseline Road, Ste 150 Phoenix, AZ 85042 mlaw@phoenixchamber.com or 602.495.6461

tues WED

PHOENIX 7:15- 8:30 a.m.

Sam’s Club 1525 W. Bell Rd., Phoenix 85023 mlaw@phoenixchamber.com or 602.495.6461

Business for Breakfast 7 – 8 a.m.

Back to Business Series 11 a.m. - 1 p.m.

www.phoenixchamber.com www.phoenixchamber.com

September 2009 Calendar of Events GET ORIENTED

SPECIAL EVENTs

AFTER 5 MIXERS

Okay, you’ve joined the Chamber. Now what? Find out how to make the most of your membership at regular orientation events. Members who have joined the Chamber in the last six months are welcome to attend.

The Chamber offers numerous special events throughout the year. From luncheons to business expos to legislative events, these get-togethers serve to enlighten, educate or entertain while connecting the membership.

After 5 Mixers provide the perfect ending to the business day and let you make new contacts or renew familiar ones in a relaxed, informal atmosphere.

wed

16

Member Open House 8-9 a.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461

wed

30

Economic Outlook 2010 7 - 10 a.m.

Arizona Biltmore Resort & Spa 2400 E. Missouri Ave., Phoenix, 85016 Price: $65 per member/ $75 per non-member events@phoenixchamber.com or 602.495.2182

TUES

29

Downtown Phoenix: Urban Heart of Arizona In partnership with the Greater Phoenix Convention and Visitor’s Bureau 5-7 p.m.

Phoenix Convention Center 100 N. 3rd Street, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461

COMMITTEES

Leads Groups

Chamber Members have the opportunity to take on leadership roles with important committees that contribute time and energy to enhance the Chamber’s programming. Committees meet regularly for the benefit of members, who come together to discuss important issues and remain connected to each other and to the Chamber.

Leads Groups are free referral/lead generation groups designed to enhance member businesses. Membership is limited; only one person per industry in each group. Please view the rosters at www.phoenixchamber.com to check availability or contact Debbie Drotar at ddrotar@phoenixchamber.com or (602) 495-6483.

THUR

3

FRI

25

Ambassador Committee 7:30 - 8:30 a.m. (meets every 1st Thurs.)

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461 Public Affairs Committee Noon - 1:30 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 grushing@phoenixchamber.com or 602.495.6497

NORTH VALLEY The Black Bear 2410 W. Bell Rd., Phoenix 85023 Fridays, 7 a.m.

SOUTHEAST VALLEY Mimi’s Cafe (@ Fiesta Mall) 1250 S. Alma School Rd., Mesa 85210 Fridays, 7:15 a.m.

NORTHWEST VALLEY Deer Valley Airport Restaurant 702 W. Deer Valley Rd., Phoenix 85027 Thursdays, 7:30 a.m. (except 4th Thursday)

SOUTHWEST VALLEY Raven Golf Club 3636 W. Baseline Rd., Laveen 85339 Wednesdays, 7:15 a.m.

NORTHEAST VALLEY Marie Callender’s 4573 E. Cactus Rd., Phoenix 85032 Tuesdays, 7:15 a.m.

Half Moon Sports Grill (B2B Only) 2121 E. Highland Ave., Phoenix 85016 Thursdays, 11:15 a.m.

LOOKING FOR MORE INFO?

CENTRAL VALLEY Scott’s Generations 5555 N. 7th St., Phoenix 85014 Wednesdays (except 1st Wednesday) 7:15 a.m.

Unless otherwise noted, all events are FREE to GPCC members.

Remember, you can always find out more information on any event, including speaker bios, directions and program descriptions, at www. phoenixchamber.com. There you can also register for any event or contact us to get answers to any other questions you may have.

Chamber Highlight

Rule of Threes

More is Better When it Comes to Networking Can you imagine getting more than 80 percent of your business from networking referrals?

Eric Jackson, public relations & chief marketing officer of Versipect, LLC - TrueVision Promotions doesn’t have to imagine it. The public relations professional tracked his 2008 business and discovered that 83 percent came from referral marketing relationships and only 17 percent came from direct sales efforts.

“People do business with people they know, like and trust,” Jackson says.

“Referral and word of mouth marketing is one of the first areas I cover with a client because it is truly the most costeffective and powerful method of growing a business.”

Jackson is one of many Chamber members who not only network at GPCC

events, but who have also benefitted from a relationship with The Referral Institute and Business Networking International (BNI).

“Business professionals need three networking groups to assure diversity in their network,” says Referral Institute Vice President & Partner Victoria Trafton. “BNI is the top referral organization in the world, while Referral Institute provides training on how to build a strategic network.

We are a sister company to BNI because they provide training that takes the BNI membership to a whole new level.”

Get Connected The Referral Institute www.referralinstituteaz.com Business Networking International www.bni.com

Victoria Trafton regularly offers tips on networking at “Your Chamber is Your Goldmine” sessions for new members. The next meeting is Oct. 21.

www.phoenixchamber.com

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Member Happenings Chamber members have the opportunity to attend numerous interesting and exciting events. From luncheons and mixers to expos and professional development sessions, they’re all part of the Chamber experience. Here’s a look at what your fellow members have been up to recently.

01

04

Green Roundtable 01 | Members of the Green Roundtable felt “the need for speed” at their July 14 meeting, which featured speed networking. Every attendee made 90-second business connections in a fun, lively atmosphere.

03

After 5 Mixer 02 | Members mingled and enjoyed a night at Casino Arizona on July 15.

03 | The After 5 Mixer also featured a performance by celebrity impersonators Showstoppers Live!

Back to Business Series 04 | Ginger Hughes from First Community Bank (right) found Tony Rubelski’s presentation at the July 16 Back to Business Series to fit her to a tee. Rubelski, president of Mind Capture Group, spoke on “How You Can Stand Out in the Age of Advertising Deficit Disorder.” The Back to Business Series is included with your Chamber membership, so don’t miss the next one on Thursday, Sept. 10, “Small Business Loans, Considering Pros and Cons.” Visit www.phoenixchamber.com for more information and to register.

02

GROUP (2+ employees)

Arizona Department of Transportation DBE Supportive Services Are you a minority or woman-owned business?

Would you like to make your company more successful?

To Find Out How You Can Become Certified as a Disadvantaged Business Enterprise (DBE) and Receive: ■ Free Assistance and Training Opportunities Networking Opportunities with Prime Contractors ■ Information About New Contracting Opportunities Information on How toBecome involved in State Contracting ■

■

Contact Jamie Graves

DBE Certification Program Manager at (602) 712-7761 or email her at: jgraves2@azdot.gov

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Health Insurance - call for free review Dental | Life | Vision | Voluntary products Group Long Term Care Insurance COBRA - FSA - HSA INDIVIDUAL OR FAMILY Health Insurance- call for free review Dental- Delta, TDA, Aetna Life Insurance | Long Term Care Insurance

CHAMBER DISCOUNTS AVAILABLE Lisa Spaich 480.813.0298 800.813.2250 (toll free) Lisa@SpaichBenefits.com www.spaichbenefits.com

www.phoenixchamber.com

Member Happenings 05

06

Hispanic Business Leadership Council’s “Bridging the Gap” Luncheon 05 | AT&T Vice President & General Manager Chris Percy (left) and HBLC Chair Nina Segovia (also of AT&T) with Jerry Fuentes, President, AT&T Arizona/New Mexico after Fuentes spoke on “Mobile Technology and Your Business” on July 22.

Valley Young Professionals 06 | Photographer Dan Vermillion (left) shared his experience with the Valley Young Professionals in his July 28 presentation, “Pixel Perfect: Projecting the Right Image for Your Company.”

07 | The Valley Young Professionals (formerly the Under-40 Roundtable) gathered at Vermillion Photo in Phoenix for a photo finish to the month of July.

07

Capture Yo u r B e s t Side

It’s Pa i n l e s s ly Simple At Vermillion Photo vermillionphoto.com 602.253.6005

www.phoenixchamber.com

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Ribbon Cuttings

How To:

Contact us if you are celebrating a grand opening, anniversary or relocation at (602) 495-2194.

MODERN WOODMEN OF AMERICA, which offers financial services and fraternal member benefits to individuals, families and communities throughout the US, opened a new location at 20325 N. 51st Ave., Suite 110 in Glendale.

Give an Effective Employee Evaluation

+ www.modern-woodman.org

By Christia Gibbons With workforces being slimmed down and many retained employees on edge in a challenging economy, effective employee evaluations may be more important now than ever.

“Try to make the setting as comfortable as possible,” advises Bruce Lawson, president and CEO of Fox Lawson & Associates. “Open communication promotes stronger bonds.”

However, before ever sitting down, do the advance work. Does your company want to have employee evaluations? If so, will they be primarily for giving out raises? Discipline? Or is it just be an opportunity to chat with an employee?

Whatever the purpose, a process and documents must be well thought out in advance. If you’re interested in judging customer relations, maybe offer customers a chance to comment on an employee. If you’re disciplining, be sure to define the standards and the criteria to meet those standards.

Without backup material employers can be legally vulnerable, Lawson points out.

“We recommend the 360 evaluation,” Lawson says. “We recommend you get input from all perspectives, not just the top – above, below and side.”

ONE-ELEVEN COMPANIES celebrated five years providing business coaching, consulting and training services with a ribbon cutting at 14354 N. Frank Lloyd Wright Blvd., Suite 21 in Scottsdale.

+ www.one-elevencompanies.com

BROWN MACKIE COLLEGE opened its 21st location nationwide, at 13430 N. Black Canyon Highway in Phoenix.

The 24,800 square-foot college features industrycurrent classrooms, surgical, occupational therapy and computer laboratories and student amenities.

+ www.brownmackie.edu/phoenix The staff at CURVES - SOUTH MOUNTAIN took time out from their fun, fast, 30-minute strength and cardio workouts for women to celebrate their ribbon cutting at 3220 E. Baseline Road, Suite 116 in Phoenix.

Some Dos and Don’ts:

+ www.curves.com

nD O figure out how you’ll measure quality, quantity and customer service. nD O figure out how you’ll gain information on performance. n DO have an employee chat quarterly between formal yearly evaluations. “Employees then know where they stand at all times,” Lawson says.

Since We Opened

nD ON’T just read the evaluation, get it signed, and say thanks. “It’s counterproductive down the road if you don’t have a conversation,” Lawson says. n DON’T set unrealistic goals. nD ON’T go into an evaluation with a bias as to the outcome without documentation.

Get Connected Fox, Lawson & Associates, LLC www.foxlawson.com

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“We’ve grown tremendously,” says Jennifer Orso, Peoria office manager for FIRST IMPRESSION SECURITY DOORS. “We have added several new products, including custom spiral staircases, pool fencing and exclusive security doors.” + www.firstimpressionsecuritydoors.com What’s been happening since YOUR business opened?

Let us know at editor@phoenixchambermagazine.com. www.phoenixchamber.com

Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.

Advertising and Marketing AArrow Advertising 3370 N. Hayden Rd., Ste. 123-232 Scottsdale AZ, 85251 (480) 650-7159 www.aarrowads.com

Advertising and Marketing On-Line Strategic Insight 11209 N. 26th St. Phoenix AZ, 85028 (480) 241-5430 www.strategicinsight.com

Attorneys Law Offices of LeBertha Umbreit, PLLC 668 N. 44th St., Ste. 300 Phoenix AZ, 85008 (602) 685-1073 www.bklawdiva.com Taylor & Associates, PLLC 320 E. Virginia Ave. Phoenix AZ, 85004 (602) 254-1977 www.taylorandassociates.net

Auto Repair/Maintenance Firestone Complete Auto Care 5449 S. Central Ave. Phoenix AZ, 85040 (602) 268-1421 www.firestonecompleteautocare.com

Banks M & I Bank 19828 N. 27th Ave. Phoenix AZ, 85027 (623) 445-2989 www.mibank.com

Banks - Commercial Bankers Trust Company, N.A. 4742 N. 24th St., Ste. 165 Phoenix AZ, 85016 (602) 224-2020 www.bankerstrust.com

Caterers Ciao Baby Catering 6007 N. 40th St., Ste. 3 Phoenix AZ, 85042 (480) 289-0177 www.ciaobabycatering.com

Chartered Passinger Air Transportation Grand Canyon Helicopters PO Box 1550 Grand Canyon AZ, 86023 (928) 638-2764 www.grandcanyonhelicoptersaz.com

Papillon Grand Canyon Helicopters PO Box 455 Grand Canyon AZ, 85023 (928) 638-2419 www.papillon.com

Colleges, Universities, and Professional Schools Anthem College 1515 E. Indian School Rd. Phoenix AZ, 85014 (602) 279-9700 www.hightechinstitute.edu Anthem College Online 16404 N. Black Canyon Hwy., Ste. 180 Phoenix AZ, 85053 (602) 889-2700 www.hightechinstitute.edu Anthem Education Group, Corporate Office 16404 N. Black Canyon Hwy., Ste. 180 Phoenix AZ, 85053 (602) 328-2800 www.hightechinstitute.edu The Bryman School of Arizona 2250 W. Peoria Ave., Ste. A-100 Phoenix AZ, 85029 (602) 279-9700 www.hightechinstitute.edu

Computer and Office Machine Repair and Maintenance Canyon Computer Supplies 1509 E. Washington St. Phoenix AZ, 85034 (602) 258-8209 www.canyonribbon.com

Consulting Services - Advisors/ Business/Personal Missing Link Consulting, LLC 14175 W. Indian School Rd., Ste. B4-496 Goodyear AZ, 85395 (800) 315-9630 www.missinglinkconsultingllc.com

Entertainment

Manufacturing

Ballet Arizona 3645 E. Indian School Rd. Phoenix AZ, 85018 (602) 381-0184 www.balletaz.org

For The Earth Corporation 21642 N. 9th Ave., Ste. 100 Phoenix AZ, 85027 (623) 780-1874 www.forTheEarthCorp.com

Financial Services - Planners

Non - Profit Organizations Civic/Service

New York Life 14850 N. Scottsdale Rd., Ste. 400 Scottsdale AZ, 85254 (480) 241-9887

Hotels, Motels and Resorts Aloft Hotel Phoenix Airport 4450 E. Washington St. Phoenix AZ, 85034 (602) 275-6300 www.alofthotels.com America’s Best Value Inn 424 W. Van Buren St. Phoenix AZ, 85003 (602) 257-8331 www.abviphoenix.com Studio 6 18405 N. 27th Ave. Phoenix AZ, 85053 (602) 843-1151 www.staystudio6.com Suburban Extended Stay 1850 E. Wilcox Dr. Sierra Vista AZ, 85635 (520) 458-0540 www.suburbanextendedstayhotel.com

Insurance Agencies and Brokerages Arizona Benefits Advantage 1747 E. Northern Ave., Ste. 171 Phoenix AZ, 85020 (602) 791-7457

Custom Computer Programming Services

Southwest Professional Insurance Consultants, Inc. 8114 E. Cactus Rd., Ste. 210 Scottsdale AZ, 85260 (480) 368-1800 www.swpic.net

Omada Site Incorporated 2718 E. Glenrosa Ave. Phoenix AZ, 85016 (602) 957-3788 www.omadasite.com

International Trade Marvel Organics, LLC 9183 Best Hedge Hog Place Peoria AZ, 85383 (602) 537-8642

Electronics - Consumer

Landscaping Services & Supplies Tree Services/Weed Control

iGo, Inc. 17800 N. Perimeter Dr. Scottsdale AZ, 85255 (480) 596-0061 www.igo.com

Tree Pros AZ 2225 W. Mountain View Ln., Ste. 13 Phoenix AZ, 85021 (602) 216-0400 www.treeprosaz.com

Arizona Women’s Education & Employment, Inc. (AWEE) 3336 N. 32nd St., Ste. 110 Phoenix AZ, 85018 (602) 955-4227 www.awee.org Beatitudes Campus 1610 W. Glendale Ave. Phoenix AZ, 85021 (602) 995-2611 www.beatitudescampus.org Valley of the Sun Human Resources Association (VSHRA) PO Box 7631 Phoenix AZ, 85011 (602) 712-9822 www.vshra.org

Packaging and Labeling Services Navis Pack & Ship Center 2231 S. 48th St., Ste. 101 Tempe AZ, 85282 (480) 354-7000 www.gonavis.com

Photography - Commercial Memory Maker AZ 6540 E. Camino Santo Scottsdale AZ, 85254 (480) 544-8878 www.memorymakeraz.com

Printing Services International Minute Press 1158 W. Washington St., Ste. 103 Tempe AZ, 85281 (602) 273-3569 www.tempeimp.com

Promotional Products and Services Hadley Sports Group 2518 E. Mercer Ln. Phoenix AZ, 85028 (602) 354-0142 www.hadleysportsonline.com

Public Relations Agencies - Lobbyists Swann & Associates, LLC 7131 W. Ray Rd., Ste. 39-341 Chandler AZ, 85226 (602) 882-2472

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Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.

Real Estate Development Consulting/Investment

Trophies, Awards, Plaques and Engraving

JLB Ventures, LLC 4721 W. Creedance Blvd.

Glendale AZ, 85310 (602) 576-1989

Fiesta Awards 1523 E. Victory St., Ste. 3-D Phoenix AZ, 85040 (602) 276-0523 www.fiesta-awards.com

Security Guards and Patrol Services

Wholesalers - Grocery

Veterans Security 4620 N. 16th St., Ste. E-112 Phoenix AZ, 85016 (602) 265-6649 www.vetsec.com

Costco Wholesale 4750 E. Cactus Rd. Phoenix AZ, 85032 (602) 867-5027 www.costco.com

Get Up. Get Out. Connect.

Join the Chamber today.

Membership in the Greater Phoenix Chamber of Commerce makes you a part of the state’s oldest and largest business organization and offers a world of opportunities to grow your business, save money and have a voice in government. It’s about increasing more than just your customer base.

You’ll gain new business contacts, new knowledge and new recognition for your accomplishments when you get involved with the Chamber. From casual mixers to award luncheons and from small committees to big events, you’ll find a way to get involved that will open up to you a network of more than 3,100 of your peers.

Visit www.phoenixchamber.com today and click on the “Join” button to start putting the power of the Chamber to work for you and for your business.

Telecommunications ACN 10570 E. Terra Dr. Scottsdale AZ, 85258 (480) 451-1194 www.peterzack.acnrep.com

Tour Operators Grand Canyon Airlines PO Box 3038 Grand Canyon AZ, 86023 (928) 638-2463 www.grandcanyonairlines.com

SRP REBATES ARE THE SECRET INGREDIENT TO MANAGING A RESTAURANT’S AC COSTS. In the restaurant industry, air conditioning easily represents the largest energy expense. SRP’s commercial customer service teams have industry-specific solutions to help you manage costs, starting with the SRP PowerWise™ Standard Business Solutions Rebate.

Besides saving on a new high-efficiency heating, ventilation and air conditioning unit (HVAC), the rebate program offers guidance on achieving optimal energy savings for your business.

Let us help you with a rebate today at srpnet.com/powerwisebiz.

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91375_Impact_Sept09_RestHVAC2.indd 1

I M PAC T | S E P T. 09 Job #: 91375 Impact Mag HVAC ad

Final size: 1/2 pg horizontal - 7.375” x 4.85”

8/5/09 10:32:21 AM

Colors: 4C process

Bleed: No

Pub: Impact Magazine

Ins. Date: Sep 2009 issue

www.phoenixchamber.com Materials: PDF to: artwork@mpgcompany.com

Member Experts

Ask Our Members Impact Magazine offers advice from our ‘Member Experts’ to improve your business.

Business Banking

Q: As a women business owner what type of support would I receive from the Womens Financial Group, as a client of National Bank of Arizona.

A: The Women’s Financial Group was established to provide women with the information and resources they need to achieve their financial goals. Our expert relationship managers will help guide you through the maze of financial options. And, because we are locally managed, you can be certain that we will always be here to quickly respond to your needs. An integral component of the Women’s Financial Group is a council dedicated to mentoring and supporting the growth of other leaders. By sharing experiences and providing peer-to-peer mentoring, this council helps give women the opportunity to reach new professional and personal heights.

Legal Advice

Q: How will my landlord’s foreclosure affect my commercial lease?

A: If your lease predates the recordation date of the lien being foreclosed, your lease is senior to the after-acquired lien. If your lease does not contain automatic subordination language or the lien holder did not require you to sign a subordination agreement, the foreclosure will not affect your lease or your occupancy rights.

However, if your lease has been made junior to the lien being foreclosed either through your lease’s automatic subordination clause or a subordination agreement, or if your lease postdates the recordation date of the lien, then your lease will be terminated with the foreclosure. If your lease is terminated by a foreclosure, you may have a claim for damages against your landlord.

Erin E. Szajna, Associate eszajna@buchalter.com www.buchalter.com 480.383.1800

Roseanne Holewinski, Vice President Roseanne.holewinski@nbarizona.com www.nbarizona.com 480.609.2720

Healthcare

Your Chamber

Q: What value can Hospice bring to my loved one?

A: Hospice of Arizona offers many benefits and services for persons faced with a life-limiting illness. There is much evidence to indicate that hospice services contribute to an improved quality of life for patients while providing additional services and support to the family. For example, hospice patients receive all medications, medical equipment and supplies related to the hospice diagnosis and the services of the interdisciplinary team consisting of a physician, registered nurse, counselor (spiritual, bereavement, dietary) and social worker as well as hospice aides and volunteers. Families may receive spiritual and bereavement support for up to one year following the death of their loved one.

Jerene Maierle, Administrator 602.678.1313 www.americanhospice.com

Q: What’s an inexpensive way to boost my business online?

A: Here’s a new way to increase sales: the new coupons offered through the Chamber’s online business directory. The directory at www.phoenixchamber.com currently receives close to 8,500 visitors a month - all potential customers who could be viewing your discount offer! To see an example, check out the Scottsdale Luxury Suites offer at www.Phoenixchamber.com/coupon. To take advantage of this opportunity, just send the name of your discount (ex: Gift Certificate from Scottsdale Luxury Suites), a discount offer (50 characters or less), and contact informa tion (including your company’s point person and their email address) to Jody Ryan at jryan@phoenixchamber.com.

Debbie Drotar, Dir., Business Development www.phoenixchamber.com 602.495.6483

See Ask Our Members each month in Impact Magazine. To participate in Ask Our Members, please contact our publisher at 480.588.9505.

The Q&A advice above is not intended to be specific to any particular individual or business. This information is content provided by each business participant and is not the advice of the publisher or the GPCC. Each space is a paid advertisement intended to solicit business.

www.phoenixchamber.com

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Smart Growth

MarCom Corner Your Answers to Marketing & Communication

Topic: Marketing Budgets Made Easy When it’s time to cut expenses, marketing makes a tempting target because it’s one of the few bills that are “optional.”

But studies repeatedly show that companies who maximize marketing spending through hard times are the ones that thrive.

Robin D. Cook, CEO of Marketing with a Flair offers tips on how to set and measure a realistic marketing budget. n Percentage

of Revenue: The timetested benchmark is to forecast marketing expenses as a percentage of gross revenue. Historical averages suggest a range of five to seven percent maintenance and seven to 13 percent for growth.

n Acquisition

Cost: This metric takes last year’s “new business” costs and divides them by the number of new customers you added. To get next year’s budget, multiply that rough acquisition cost by the number of new customers you want. Be sure to take the cost of retaining your existing clients into account.

n Return

On Investment: Door counters, tracking numbers, and simply asking customers how they found you are easy ways to measure ROI. Dividing the sales results by your marketing activity costs will help you spend more wisely. Also, consider the lifetime value of repeat customers when deciding how much to spend on getting their attention.

These budgeting methods, among many others, are just guides.

Choose the ones that work best for your business and are easy to use consistently. Finally, the most important budgeting key is to ensure that every dollar you invest in marketing works hard to reach the precise target audience you want.

Here’s an Idea Turn Your Employees Into Idea Machines

By Stephanie R. Conner

When CEO Chris McMurry is looking for ideas to make his eponymous company better, he knows where to turn: his staff.

“People here are naturally inclined to be innovative,” McMurry says.

But when the marketing firm launched its Innov8ion program in 2007, employees had an incentive to improve upon the company’s products and processes: cash awards for the best innovations of the year.

For employees of O’Neil Printing, the desire to continually find solutions for their clients is intrinsic to the business model. O’Neil is controlled through an employee stock ownership plan, which incentivizes every staff member to improve the business.

“We’re always trying to figure out how we can do something better or faster or more economically for our clients,” company president Tony Narducci says.

Whether motivated by financial gain or a simple desire to help, employees know what doesn’t work — and can help you fix it.

When Banner Health initiated a cost-savings program last fall, employees were encouraged to submit ideas through an online form.

According to Banner’s public relations director, Renee Moe, more than 1,600 costsavings ideas and process improvements have been submitted, and Banner expects to realize $3 million in 2009 from these employee suggestions alone.

Plus, McMurry says, it’s fun.

“What’s good about innovation,” he says, “is that it gives people new reasons to come to work and to be excited about work.”

Get Connected McMurry, Inc. www.mcmurry.com O’Neil Printing www.oneilprint.com Banner Health www.bannerhealth.com

McMurry Inc. CEO Chris McMurry offers the following tips to help fuel employee innovation:

Get Connected Marketing With a Flair www.marketingwithaflair.com

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E mploy naturally innovative people.

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M ake your expectations clear.

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C onsider how you’ll collect and implement ideas.

nM ake sure managers help cultivate C oach staff that they don’t have to employees’ ideas. land on the moon. Every idea matters.

www.phoenixchamber.com

Money Matters

Where Can You Find Expansion Financing?

Is The Money Out There?

By Christina Estes

There’s no sugarcoating it: securing financing in this economy is and will continue to be more challenging for some business owners.

A recent report by the National Federation of Independent Business found 16 percent of owners expected loans would be harder to get, the highest reading since the 1980-82 recession.

“Lenders are getting back to where they should have been for a number of years...making smart loans rather than creative loans,” says Bob McGee, president and CEO of Southwestern Business Financing Corporation.

McGee says business owners need to honestly assess their situation to understand how a bank will view them.

“They’re going to want to see that cash flow has been there historically, not projected,” he explains. “They want to make sure you have a positive net worth and assets that are realistic and tangible.”

Other Sources: nS elf-financing: Savings, credit cards and home-equity loans. nF riends and family: Can involve flexible repayment or a formal contract. nA ngel investors: Typically private, high networth individuals. Some angel clubs hold meetings to hear pitches. n Venture capitalists: Can provide large loans to established businesses.

n I nitial Public Offerings (IPO’s) and

Direct Public Offerings (DPO’s): Allow you to sell stock. nS mall Business Administration (SBA): Federally backed loans distributed through banks, credit unions or nonprofit intermediaries.

Many business owners are discovering they must be more flexible and creative in operating their companies; that holds true when seeking expansion financing as well.

Get Connected Southwestern Business Financing Corporation www.swbfc.com

Before you ask for money, know the answers to these questions: H ow will you spend the money? Detail every item. nH ow long will you take to pay it back? nW here will you get the money to pay it back? nW hat kind of security can you offer the lender? n

A Word About Safety From SCF Arizona The more repetitive the job task, the more risk employees face for an injury caused by repetitive motion, overexertion or strain. These “ergonomic injuries” account for 10 percent of SCF Arizona’s annual workplace injury claims, and cost US companies nearly $20 billion a year in direct and indirect costs.

One simple cure? “Take a break,” says SCF Arizona Safety Coordinator Ray Diaz. “Get away from the routine, and stop the repetitive motion. Get up when you can, walk around, at least give your muscles a chance to rest.”

More tips for those at computer workstations: nT he top of your computer monitor should be at eye level when you’re sitting upright. n Your desk should be about elbow height. nA lternate between sitting and standing for daily tasks.

n Adjust the height or width of chair armrests so you can rest your arms at your sides and relax or drop your shoulders while typing.

When it comes to work safety, the Chamber reminds you that even if you have just one employee, you’re required to have workers’ compensation insurance. When you obtain such coverage through SCF Arizona and also enroll in the Chamber’s safety program, your organization qualifies for a premium discount and you may also be eligible for an additional year-end bonus safety dividend from SCF Arizona.

Get Connected Ron McElhaney (602) 495-6486 or rmcelhaney@phoenixchamber.com SCF Arizona www.scfaz.com

Sales Iq Topic: 5 Tips For Dealing With Challenging People Sales IQ is a bimonthly column with sales tips from your fellow Chamber members. Kandi Haupt, founder of One-Eleven Companies, can help you rise to a challenge.

A great sales person turns a challenging situation into a lifelong customer. Most challenging sales situations (and most missed sales opportunities, for that matter) result from conflicting communication styles or needs not being communicated properly.

I use a matrix that separates communication into four styles: Direct (decisive, direct speech, formal, speaks forcefully), Spirited (good storyteller, focuses on the big picture, high energy) Systematic (focuses on the facts, well organized, analytical) and Considerate (heavily relationship oriented, supportive, listens well).

Use this matrix to neutralize challenging people with these tips: n Identify their communication

style - direct, spirited, systematic or considerate. Each has its own strengths and weaknesses. n Identify your own communication

style and understand the challenges that come with it. n Build rapport to get the close. One

of the most effective ways to do this is to mirror your potential client’s communication style. n Clearly communicate the context

of the meeting. No matter what the communication style is, if you haven’t established a clear context for the meeting’s purpose, you will not gain that customers business. n Use the client’s communication

style to meet their needs so they can make an educated decision to buy from you.

Conflicts with challenging clients, potential clients, partners and teammates are often a result of poor communication.

Being able to communicate the information a person needs by using the right communication style is a key tool to any successful business.

Get Connected One-Eleven Companies www.one-elevencompanies.com

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Capitol Voice

Q and A with Michelle Bolton New Chamber VP Looks Ahead Michelle Bolton is the Chamber’s new Vice President, Public Affairs and Economic Development after 10 years as Arizona State Director of the National Federation of Independent Business (NFIB). She fills the void created when Todd Sanders became the GPCC’s new President & CEO in May. In her new role, she will spearhead the Chamber’s efforts as the “voice of business” for its more than 3,100 business members with government officials at the local, county, state and federal levels.

Bolton’s career in legislative affairs also includes grassroots efforts on behalf of the American Land Title Association, strategy, fundraising and media planning for the Associated Builders and Contractors, two years as Government Affairs Director for the Realtors Association of Metropolitan Pittsburgh (Pa.) and a year as an aide to US Representative (and later Senator) Rick Santorum.

Q. What do you see as your main priority in your new position?

A. The Chamber has always excelled at political activism and issue advocacy at the state and city levels. I hope to build from the solid foundation my predecessors have established, and to use my experience to further engage the Chamber’s small and medium-sized business members in the public policy and political arena.

Elected officials need and want to hear from all business sizes and types. The business community’s voice matters. Business creates jobs and is a significant contributor to the tax base. Our team will continue to make sure that their voices are heard and to arm our membership with appropriate tools for success.

Q. How are your past experience with NFIB and this position similar? How are they different?

A. They’re similar in many ways. Both require a deep understanding of the legislative process, proactive advocacy, media savvy, relationship building and maintenance and grassroots activism.

There are differences, NFIB builds consensus through an organization-wide issue ballot, while the Chamber moves agenda items through the committee and board process. Also, NFIB is a state-wide organization with a federation link to the other 49 states and federal lobbying office. The focus is on state and federal issue advocacy as it relates to small business. The Chamber, on the other hand, represents all sizes of business has operations in the Metro Phoenix area, and covers issues on both the state and city level.

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Q. What do you see as the top concerns facing Valley business, and how can the Chamber help them?

A. Some of the top emerging issues impacting business include property taxes and health care. Property taxes impact all Valley business owners, whether they own or rent real property.

According to a Minnesota Taxpayers Association study, Arizona’s commercial property taxes rank fifth-highest in the nation. Our elected officials can’t keep nipping around the edges on this issue.

The state needs real reform so that it can be used not only to help our businesses here, but to also attract businesses to the Valley and state.

Healthcare is another hot button issue that has a significant impact on business.

Over the last ten years, we have seen helpful laws put into place that will give individuals and small businesses access to affordable health insurance options, reduce unnecessary paperwork burdens and provide some legal reform that should stop the doctor drain we are experiencing. But there is more work that needs to be done. For one, we need to stop the Hidden Healthcare Tax, a money shift from uncompensated care and underpayments in Medicare and Medicaid to those who buy health insurance. This shift can add over $1,000 to premium costs!

Q. What can you say to the small business owner who doesn’t feel that legislative advocacy is something that matters to him or her?

A. After working in the association world for 14 years, I would tell any small business owner that history proves otherwise. No lawmaker ever wants to intentionally hurt the state’s small business community. But if lawmakers don’t ever hear from owners about how an issue will impact their business and employees, the outcome could be disastrous.

Michelle Bolton joined the GPCC’s Public Affairs Team in August.

To illustrate the point, I’ll use one of my favorite stories: then-Senate Commerce Chairman John Verkamp was a lawmaker who was expected to vote in favor of mandatory paid family sick leave. If passed, the legislation would have put many small Arizona companies out of business, causing a loss of jobs and tax revenue. Forty-six small business owners attended that hearing, supporting the three small business owners testifying before the committee. They provided lawmakers a glimpse into their business and how this issue would adversely impact their business and employees. After compelling testimony and the sight of small business owners in the room, Sen. Verkamp voted against the measure. The end result: the bill failed to move forward.

The victory was a direct result of small business owners being at the Capitol, knowing their lawmakers and telling their story. Had small business owners not been there to educate them, lawmakers would have made a decision only knowing half the facts. So, legislative advocacy DOES matter.

I always remember what Jack Faris, former NFIB President/CEO always said: “If you don’t make public policy your business, elected officials will legislate and regulate you out of business.”

Get Connected Michelle Bolton (602) 495-6474 mbolton@phoenixchamber.com

www.phoenixchamber.com

Pro: Files

Sandra Sheridan (left) of Fragomen, Del Rey, Bernsen & Loewy, LLP, consults with a client.

My People, Your People A Phoenix Law Firm Bridges the Great Divide

By Lori K. Baker Running a business in Phoenix’s ethnic melting pot can make business owners feel like they’re on the brink of a meltdown. The

increasing atmospheric pressure surrounding immigration reform weighs heavily on business owners with new regulations like E-Verify.

Meanwhile, savvy businesses realize they’re in a battle for brainpower: their future prosperity doesn’t just depend on financial capital, but human capital, the ability to attract and keep the best and brightest, even when those stars are foreign-born.

So where can a company turn to for help? The nation’s largest immigration law firm, Fragomen, Del Rey, Bernsen & Loewy, LLP (Fragomen), recently opened an office in Phoenix, staffed with five new partners - Leslie D. Dahan,

Bonnie K. Gibson, Rodney A. Malpert, Belkis C. Muldoon and Sandra N. Sheridan - plus 20 attorneys and more than 100 professionals and support staff.

The firm helps businesses handle thorny issues surrounding legal worker compliance, including those that can arise during mergers, acquisitions and contracting relationships. It also represents companies in immigration and customs enforcement proceedings.

“Do you know how to react if law enforcement show up at your business?”

Sheridan asks. “The first thing is to make sure they have a warrant, and then contact your attorney right away.”

“Businesses need to know we’re in an audit environment,” Sheridan adds. So now—more than ever—it’s important for businesses to stay on top of the alphabet soup of forms and regulations—from I-9 employment eligibility verification to the E-Verify Internet-based system operated by the Department of Homeland Security.

A final word to the wise: “Reach out to legal counsel if you’re ever unsure,” Sheridan advises.

Get Connected Fragomen, Del Rey, Bernsen & Loewy, LLP www.fragomen.com

No Small Choice Providing Health Care Throughout Arizona

By Kay Sperduti Regardless of whether they live in cities or small towns, plan members of Health Choice Arizona have the same choices and access to health care.

Currently the state’s third largest acute care Medicaid plan, Health Choice began its operations in 1990 and is nearing 200,000 members for both their Medicare and Medicaid products.

IASIS Healthcare owns Health Choice in addition to owning and operating 15 acute care hospitals and one behavioral health hospital spread throughout Arizona and five other states Health Choice Generations is the Medicare Advantage plan which provides drug and special needs coverage to individuals in most Arizona counties.

“We have a strong rural presence,” said Peter Wertheim, chief legislative liaison for Health Choice Arizona. “Health Choice has emerged as one of the larger Medicaid health plans which is, in part, due to our commitment to reach out to all parts of Arizona.

“Historically, rural areas have been underserved with a much lower ratio of physicians to patients,” Wertheim said. “We’re proud that we have been able to establish additional networks which will expand the number of available providers.”

Arizona’s Medicaid program was designed to operate in a similar manner as the commercial health insurance market, noted Wertheim.

“Health Choice offers quality and costeffective care through our network of providers who help our patients stay healthy and overcome barriers to care.”

Get Connected Health Choice Arizona www.healthchoiceaz.com

www.phoenixchamber.com

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Greater: PHX

Brain Lab Becomes Certified Green Auditor

Community:

By Tom Trush

Curtis Named First Credit Union President/CEO

Brain Lab, a sustainability and branding consultancy founded by Phoenix advertising and marketing veteran Lisa Barnard, recently became Arizona’s first certified Green Auditor through Washington, D.C.-based Strategic Sustainability Consulting.

In addition to a carbon footprint analysis, the comprehensive Green Audit offered by Brain Lab includes employee survey, office/ building survey, facility walk-through and staff presentations on understanding sustainability, and a final report of findings and recommendations.

“Companies can do well by doing good, and a Green Audit ensures that relevant metrics are being factored into an overall ‘green’ marketing strategy,” said Barnard, who also recently achieved LEED AP (Leadership In Energy & Environmental Design Accredited Professional) certification from the U.S. Green Building Council. “The key to businesses adopting a sustainability program is understanding where the real cost-savings can be found.”

Chandler

Brain Lab’s Lisa Barnard.

The Green Audit is most suited to officebased businesses with fewer than 1,000 employees, but can be modified depending on client needs.

Aside from being a robust methodology for determining important metrics in the sustainable or “green” movement, it has also become an indicator for areas of potential cost savings, Barnard added.

Get Connected

Brain Lab www.brain-lab.com

New Wells Fargo Opens in Peoria The southeast corner of Happy Valley Road and Lake Pleasant Parkway in Peoria is the site of the newest Wells Fargo location.

The 4,000-square-foot store features four driveup lanes, a drive-up ATM and walk-up ATM. There is also a free online terminal where customers can access their Wells Fargo accounts.

“Wells Fargo has a deep set of financial products and services to help our customers reach their goals,” said Store Manager Bradford Loyd. “Our team connects customers with all the financial services they need to succeed financially, including banking, mortgage, home equity, investments, business lending, insurance and more. We provide much more than banking for our customers – that’s why we call our locations ‘stores.’ ” In Arizona, Wells Fargo has 14,000 team members and 287 stores. Wells Fargo & Co. is a diversified financial services company with $1.3 trillion in assets, providing banking, insurance, investments, mortgage and consumer finance through more than 11,000 stores, over 12,000 ATMs and the Internet across North America and internationally.

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First Credit Union’s board of directors recently appointed Jay Curtis CEO and president of the 80-yearold not-forprofit financial cooperative.

Jay Curtis is the new CEO He replaced and president of First Fred Kent, who Credit Union. was with First Credit Union for 26 years before retiring on May 31.

Curtis has served the credit union as executive vice president and chief financial officer for the past six years.

Prior to becoming the CFO, he was a volunteer on the credit union’s Supervisory Committee for six years.

A fifth generation Arizonan and a graduate of Arizona State University, Curtis currently serves on the boards of the Arizona Credit Union League Services, Downtown Chandler Community Partnership and Chandler Chamber of Commerce. He has completed the CUES (Credit Union Executives Society) CEO Institute Programs at The Wharton School and Cornell University, and is a 2008 graduate of the Chandler Chamber of Commerce Leadership Institute.

With 200 employees serving nearly 60,000 members and more than $475 million in assets, First Credit Union is the sixth largest credit union in Arizona.

Get Connected

Bradford Loyd manages the new Wells Fargo location in Peoria.

First Credit Union www.firstcu.net

Get Connected

Wells Fargo www.wellsfargo.com

www.phoenixchamber.com

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Join us as we honor eleven of the Valley’s most outstanding businesswomen on Wednesday, October 21

SM

Athena

AWA R D S

LUNCHEON & COMMUNITY ACTION EXPO

Athena 22nd Annual

AWA R D S

Honoring Women in Business

WEDNESDAY, OCTOBER 21, 2009 Frank Lloyd Wright Ballroom

Arizona Biltmore Resort & Spa 11:00am - 11:45am | Registration & Community Action Expo 11:45am - 1:30pm | Lunch & Award Program Chamber Members: $65/person or $750/table of ten Non-Members: $75/person or $850/table of ten

Reserve Your Seat Today!

Visit www.phoenixchamber.com/ATHENA or call 602.495.2182

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First Person Profile The Valley’s business community has a story to tell. We asked them to do just that.

I never had a doubt fifty years ago that I’d still be practicing law today.

I love what I do. I enjoy the battle on my clients’ behalf. You do your best, you win some cases, you lose some cases, you always fight hard and above the belt. That’s what’s kept me going.

When I was a kid, my mother used to say, ‘Don’t talk so much’ and ‘stop fighting.’ And now I get paid to do both.

My first day in college, I took a required course in business law and I all of a sudden said ‘Wow, that seems like fun,’ and that was when I decided I was going to go to law school.

I love the courthouse. I enjoy the whole schtick of examining, cross-examining, closing arguments, talking a lot and fighting a lot.

It’s not an easy way to make a living, it’s a tough way. There’s a lot of stress built into it, especially if you’re a trial lawyer. Stress goes with the territory.

Listen, learn, keep trying and learn from your mistakes. There are plenty of mistakes to make, we all make them.

I figure when I’m about 120 years old, I think I’ll slow down a bit. Until then, I have no plans of slowing down.

Jay Dushoff Attorney Gallagher and Kennedy www.gknet.com

Have An Inspirational Story To Tell?

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Let us know about it. Send your ideas to editor@phoenixchambermagazine.com. www.phoenixchamber.com

Right on Target Employer Business Services

Let Us Meet Your Company’s Needs Whether your business is changing in size or structure, Maricopa Workforce Connections’ no-charge strategic assistance and support may be just what is needed.

One contact is all you’ll need to access Maricopa County’s entire array of high-value, no-charge workforce system services. One contact to recruit and network within a City or throughout the County. MWC will connect you with its job seekers at its One-Stop Career Centers, Community-Based Organizations, FaithBased Organizations and online.

Your business should take advantage of MWC services! n n n n n n

Qualified talent recruitment, screening and skills assessment No cost meeting space Business to Business Networking Specialized trainings for current employees Transition services Retention assistance

Invest in the bottom line without touching your pocketbook. By using MWC’s high-value no-charge resources businesses save valuable recruiting dollars while gaining exposure to job seekers with the diverse backgrounds, skills, education and experience most desired.

All services are provided at no charge to employers and job seekers.

Funding is made available through the Workforce Investment Act (WIA).

More than 20 years of helping area businesses succeed.

Equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

Call (602) 506-WORK (9675) to schedule a meeting with a local workforce professional or visit www.maricopaworkforceconnection.com today!

FPO

To resist the expected. To embrace the unusual. To explore the possible.

When you’re running a small business, there is no such thing as a small decision. And when it comes to health insurance, smart decisions begin with smart options. That’s why Blue Cross Blue Shield of Arizona offers flexible and affordable plans that make sense for small business.

Now, add our network of over 16,000 health care providers along with our trusted local customer service and you have a health care plan that means business. Health insurance that makes sense for your business, yourself and your family — that’s Blue Cross Blue Shield of Arizona.

You’re the boss.

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Decide now to contact your broker, call (877) 391-2227 or visit azblue.com/Impact