Books

or supply chain management. Additionally, ERPs may contain modules that cover business functions related to human resource management. However, even if an existing ERP does not yet provide the proper functionality, a merchant does not necessarily have to spend time and resources developing HR-related features. Instead, developers can simply integrate ERP with an existing HRM solution.

With this integration, enterprises can enable their employees to use ERP for all aspects of HR management, from recruiting to performance analysis and payroll calculations. Moreover, this way, HR-related data can be easily accessed by all enterprise departments, which will help streamline its internal workflows and improve collaboration even among multiple distributed teams.

E-COMMERCE CRM

Essentially, ERPs and CRMs fulfill the roles of data repositories, critical to the growth and development of an e-commerce business. While data from an ERP enables monitoring a business’s overall health and performance, a CRM focuses on managing and optimizing customer interactions. However, enterprises can integrate ERP and CRM to improve both these business aspects.

Thanks to this synchronization, support, marketing, sales or other departments who use CRM in their day-to-day work can quickly access ERP data (for example, information related to order statuses) to personalize communication with customers and provide higher quality service. In addition, the access to information about the numbers of sold products and completed transactions may enable a sales team to make better forecasts, for example, when predicting the future demand for specific product types.

BUSINESS INTELLIGENCE (BI)

Considering that ERPs accumulate lots of data related to the internal processes of enterprises and their customers and suppliers, it would be unreasonable to leave all this information as is. After all, such data may be the fuel, enabling merchants to continually generate strategic business insights and become more competitive. Integration between ERP and business intelligence software allows organizations to fill this gap easily, and here are some examples of how this may work in practice.

With an ERP/BI integration, a company can apply machine learning (ML) to analyzing the ERP data and finding hidden data patterns, thereby uncovering more opportunities for improving business processes, operations and supply chains. Furthermore, in case corporate BI software is equipped with natural language processing (NLP), a company can develop a chatbot that would generate data-based reports with a simple voice command. This way, if some employees need to receive detailed sales statistics about specific digital channels, they can ask the chatbot, and the latter will quickly provide the answer.

FINAL THOUGHTS

An ERP solution is indeed a potent tool for any e-commerce business. Using this type of software, merchants can manage finances, inventory and logistics and handle many additional operational tasks. Nonetheless, by integrating ERP and other software systems among a technical stack, a merchant can expand the functionality of its existing ERP solution quickly, thereby further increasing its business value and efficiency. In particular, developers can link an ERP to the company’s sales channels, PIM, HRM and CRM software, thereby creating a more cohesive and robust e-commerce ecosystem.

The Brain-Friendly Workplace

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Leading Inclusion

In this groundbreaking book, organizational psychologist and executive coach Gena Cox, Ph.D., delivers the message that humans vary, and human variation is normal. Yet true inclusion that embraces these variations remains elusive in the workplace. That traumatizing state of affairs will continue until executives lead inclusion from the top of the organization. Drawing on psychological science; interviews with corporate leaders; the work of diversity, equity and inclusion experts; and her own experience in corporate America, Cox goes beyond the business case for diversity and answers the clarion call for human-centered organizational leadership. Leading Inclusion is not a how-to book; it’s a how-to-be book — one that educates, challenges and empowers readers and their C-suite and board colleagues to lead a diverse workforce effectively.

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Irresistible

In this leadership book, renowned industry analyst Josh Bersin introduces a new way to think about organizational design, employee engagement and employee development. Distilling the information from decades of research and management theory into seven practical yet profound management principles, Bersin outlines how business leaders can create enduring companies that thrive with improved customer satisfaction, employee retention and business agility. Bersin’s human resource management book challenges companies to rethink their current approach to organizational design, leadership development and human resources strategy. A top business book for organizations large and small, Irresistible belongs on the bookshelf of every executive, supervisor and entrepreneur.

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Ideapress Publishing Available 10/25/2022 225 pages