Scottsdale@Work - June/July 2010

Members helping members • Next StePs, Scottsdale

JUNE – JULY | 2010

Pillars of the Community Part 3: Quality of Life

Building

a Great Community

Local leaders share their blueprint for a successful Scottsdale

Plus Member Spotlight R&R Partners Profile of Success Tom Gryp, Northern Trust

Scottsdale residents enjoy our Waterfront

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Scottsdale Work

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official publication of the scottsdale area chamber of commerce

RICK MCCARTNEY, Publisher Inmedia company

Scottsdale Pride

Michelle Jacoby, Editorial Director Inmedia company DEBRA KUFFNER, Managing Editor SCOTTSDALE AREA CHAMBER OF COMMERCE Mike Binder, Assistant Editor SCOTTSDALE AREA CHAMBER OF COMMERCE Benjamin Little, Graphic Designer Inmedia company louise ferrari, operations manager Inmedia company Ann Boeding, Cami Shore account executives | Inmedia company Kerri Metcalf, Customer Service Inmedia company SERGIO Dabdoub, Photography

Rick Kidder, President & CEO rkidder@scottsdalechamber.com Debra Kuffner Chief Operating Officer dkuffner@scottsdalechamber.com Cindi Eberhardt Vice President ceberhardt@scottsdalechamber.com 4725 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85251 Ph 480.355.2700 fax 480.355.2710 www.scottsdalechamber.com

Scottsdale is indeed a special place. For its residents, it is an intouch, well-designed city with a historically strong affinity for the things—large and small—that make it a wonderful place to live.

For businesses, Scottsdale offers a kind of cache not found in most suburban cities: an incredibly vibrant business presence.

There is a pride of place evident in everything around us in Scottsdale. Our design standards are high. Our sign ordinance is among the most stringent in the nation. Our setbacks provide view lines. Our public art surpasses every community I know, and our streets seem a little bit cleaner and a little bit wider.

Scottsdale, in many ways, has moved forward while holding fast to that which was good. It looked ahead without losing the power of what preceded us, a recipe for pride that too many communities forget. From Cavalliere’s Blacksmith Shop and the Rusty Spur, to the energy and drive of Fashion Week, to the foodie bliss provided by the city’s top chefs, Scottsdale has held onto its Downtown while still changing with the times.

As the city has grown, it has maintained a rugged insistence to excellence of place. Our parks and libraries are the envy of any community. Our airport is a bustling hub of activity for recreational and business travel alike. Our neighborhoods feel special and alive, and our business centers have become diversified and as rugged as the desert itself in the face of tough challenges.

These last few years for everyone have been times to separate needs from wants. And it is from observing the identified needs that one gets a sense of the values of the place. Scottsdale has had to make difficult choices but still opened a new library, invested in the arts and worked hard to ensure that citizens still had a community about which they could feel great pride.

We are fortunate to live and work in such a place.

Board of Directors Executive Committee Board Chair Karen Wittmer-Jekel

PUBLIC POLICY ADVISORY COUNCIL Bill Heckman

VICE CHAIR Kurt Zitzer, Partner Meagher & Geer, PLLP Immediate Past Chair Tom Sadvary, President/COO Scottsdale Healthcare TREASURER Mark Eberle, Managing Director Henry & Horne, PLLP

Scottsdale Partnership Melinda Gulick, VP Community Life DMB Associates AT LARGE MEMBERS Kurt Brueckner, Partner Titus, Brueckner, Levine & Johnson PC Steve Helm Senior Manager / Property Manager Scottsdale Fashion Square

ECONOMIC DEVELOPMENT ADVISORY COUNCIL Eric Larson, Vice President Business Development A.R. Mays Construction

Rick Kidder, President/CEO Scottsdale Area Chamber of Commerce

EMERGING ISSUES angela creedon, Community Development Manager Arizona Public Service MEMBERSHIP ADVISORY COUNCIL Dale Fingersh, President The Right Direction

For a complete list of members of the Scottsdale Area Chamber of Commerce Board of Directors, please visit: www.scottsdalechamber.com

Rick Kidder, President/CEO

Chamber Ambassadors Show their Pride!

Scottsdale Area Chamber Ambassadors make a big difference in our community by helping us: • Recruit new Chamber members • Promote the value and benefits of Chamber membership • Engage members to help them maximize their membership • Welcome new members at ribbon cuttings, membership orientation and other Chamber events • Ensure our members have a great experience at all our events • Participate in and promote the Chamber’s community outreach efforts • Improve our programs and services to better serve our members

Published by

Join our growing group of volunteers by contacting Tina Miller at 480-949-6283 or tmiller@scottsdalechamber.com.

6360 E. thomas rd. Suite #210 scottsdale, AZ 85251 Phone (480) 588-9505 Fax (480) 584-3751 info@inmediacompany.com • InMediaCompany.com © Copyright 2010. All Rights Reserved.

www.scottsdalechamber.com

You can help us prevent waste by passing this publication on to a friend or business colleague and recycling it when you’re through. Please email dkuffner@scottsdalechamber.com to change the contact name or remove yourself from the mailing list. Thank you.

2010 | SCOTTSDALE@WORK | JUNE/JULY

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Scottsdale at Work Magazine is published bi-monthly by InMedia Company. The publication is distributed to membership and made available to prospective members throughout the Greater Scottsdale area. We appreciate your editorial submissions and news for review by our editorial department by emailing editor@scottsdalechamber.com. To subscribe to Scottsdale at Work, please send check or money order for $16.00 to InMedia Company, 6360 E. Thomas Rd., Scottdale, AZ 85251 or call (480) 588-9505

What Makes a Great Community

©Copyright 2010, InMedia Company. All rights reserved. InMedia Company and the Scottsdale Area Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.

JUNE - JULY | 2010 | issue 18

contents Features

Member Communiqué MC - 1 Member Spotlight R&R Partners

7 What Makes a Great Community Local leaders share their insight on the quality of life in Scottsdale

MC - 2 New Members MC - 3 Returning Members MC - 4 Events Calendar Sergio Dabdoub

15 Advocacy Update

A look at the issues affecting Scottsdale residents and businesses

Departments 5 Member News

News, updates and announcements

Photo: Westcor

17 In Focus Out and about at Chamber events 22 Profile of Success T om Gryp, Northern Trust

MC-1

Connect: Scottsdale@Work is for you, and about you. What stories do you want to read?

What business tips or resources would help you?. E-mail your story ideas to Debra Kuffner at dkuffner@scottsdalechamber.com.

Save the Date

Next Steps, Scottsdale

25th Anniversary Sterling Awards

Building an Action Plan for Economic Growth

Recognizing Excellence, Innovation and Community Stewardship

Wed., Sept. 15 7:30 a.m. to 1:30 p.m.

Tues., Nov. 16 11:30 a.m. to 1:30 p.m.

Great places reinvent themselves. Great places reflect a set of core principles derived from the community itself. Great places address their immediate challenges in light of the greater goal. Scottsdale must not just be great now, but rather must be great in perpetuity. Mediocrity is unacceptable. Join us as we discuss and develop new solutions for the economic development advancement of Scottsdale and the region.

Engage with our community leaders in a setting that encourages bold thinking and strategic action.

As the Chamber’s marquee event, the Sterling Awards program embodies the spirit of our organization by celebrating the people and companies that make our community a great place to live, work and play. With a rigorous application, judging and selection process, the prestigious Sterling Award is one of the most coveted business awards in the Valley. We hope you will join us for this very special celebration!

For sponsorship info, contact Cindi Eberhardt at ceberhardt@scottsdalechamber.com or call 480-949-6282.

For sponsorship info, contact Tina Miller at tmiller@scottsdalechamber.com or call 480-949-6283.

QUOTABLE: ”A community is like a ship; everyone ought to be prepared to take the helm”

- Henrik Ibsen 4

JUNE/JULY | SCOTTSDALE@WORK | 2010

membernews GPS Insight Turns Five GPS Insight—a leading supplier of GPS tracking, navigation and messaging technology—recently announced the company’s fifth anniversary. Since it was legally formed by its holding company in 2005, GPS Insight has acquired over 1,000 customers and sold more than 20,000 tracking devices.

“I am very happy to see GPS Insight cross this five-year milestone,” says company CEO Robert Donat. “Since starting the company, we have rapidly advanced our technology to become one of the best GPS fleet tracking choices for both small and large fleets.”

The company has also introduced advances in maximizing the ROI for large implementations, while minimizing the work administering those implementations.

“We look forward to many more years of helping our customers remain efficient, cut costs and reduce their environmental impact by living up to our name and providing them GPS Insight into their operations,” Donat says.

Congratulations, GPS Insight! For information, visit gpsinsight.com.

Free Meeting Rooms Available

Scottsdale’s newest luxury senior living community at Silverstone is now available for Chamber members to tour and schedule complimentary meeting rooms.

Guests will be served in beautiful surroundings inside, while enjoying outside views of lovely gardens, water features, an 18-hole putting course, and a swimming pool. For information, contact Opal Paden at 480478-6131 or by e-mail at opaden@hyattclassic.com.

STARS Facility Gets a Makeover In early April, more than 50 volunteers worked to revamp the Scottsdale Training and Rehabilitation Services (STARS) facility in the Scottsdale Airpark area. This much-needed facility facelift was coordinated by Janet Morel, a passionate and organized parent of a STARS client.

STARS is a 501(c)(3) non-profit organization dedicated to providing services to adults with development and cognitive disabilities, and giving them the opportunity to live happy, healthy and productive lives. Everyday, STARS serves nearly 180 clients at its three facilities in Scottsdale.

www.scottsdalechamber.com

“Volunteers are the lifeblood of non-profit organizations,” says STARS president and CEO Virginia Korte. “To have this much-needed project completed almost entirely by volunteers from start to finish is amazing.”

OneNeck IT Services sponsored the all-volunteer project. Each year, the OneNeck Philanthropy Committee carefully chooses non-profit organizations or charitable groups to support financially and with their time. Employees from OneNeck IT and Pegasus Solutions, congregation members from Coolwater Christian Church and community members came out to put a fresh coat of paint inside the facility, making it somewhere STARS clients are excited to come everyday.

“We were glad be able to give back with this volunteer paint project. Everyone put their hearts into the work and built a warm camaraderie in the process, which is fitting to the overall feeling of STARS,” says Morel.

The STARS facility in the Scottsdale Airpark serves 50 clients daily in programming including cooking, transportation, shopping, time management, socialization and recreation. The facility also provides employment training and work center for the clients who can earn a paycheck doing contract work for several local companies.

To learn more about STARS, the work center and other upcoming volunteer opportunities, visit starsaz.org.

Grape Train Escape There’s no better time than the summer to gather family and friends for a fun jaunt up north, especially when there are trains involved.

The celebrated Grape Train Escape, Verde Canyon Railroad’s famous wine tasting train, begins its summer season on June 26.

Also launching this summer is the Tequila Sunset Limited. Now in its third season, this program offers premium tequila samples during the Saturday Starlight Tours. Varietal Saturday evening runs are also available July 24, Aug. 21 and Sept. 18.

Tours begin at 5:30 p.m. and cost $119 per person (21 and older). For information, call Teresa Propeck at 623-374-3185 or e-mail tpropeck@cox.net for information.

APPLY, COMPETE AND

WIN!

Since 1985, the Scottsdale Area Chamber of Commerce has honored the achievements of outstanding Valley businesses with the prestigious Sterling Award. Characterized by excellence, innovation and community stewardship, the Sterling Award recognizes those companies that are daring, first, different and committed. Join us as we celebrate our 25th Anniversary Sterling Awards on Tues., Nov. 16.

AWARD CATEGORIES Micro Business Award (1-6 employees) Recognizes an emerging business exhibiting success through innovation, creativity and collaboration.

Small Business Award (7-99 employees) Recognizes a small company demonstrating innovation, quality, professionalism and commitment to community.

Big Business Award (100+ employees) Recognizes a large company making a significant impact on the lives of its employees and the economic fabric of the community.

Non-Profit Award (must be a 501C organization) Recognizes a charitable organization contributing to the social, cultural, educational or economic well-being of its constituents.

Applications available online July 5!

For information, call 480-355-2700 or visit scottsdalechamber.com.

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What Makes a

Great Community Story | Michelle Jacoby

“Great communities are W comprised of people who make a difference.”

- Rick Kidder, president and CEO, Scottsdale Area Chamber of Commerce

www.scottsdalechamber.com

ith its upscale retailers, gourmet dining and world-class resorts, the Scottsdale of today is modern, dynamic and sophisticated. But look a little closer and you’ll see that Scottsdale is more than a tourist’s oasis in the desert.

The community is filled with thriving businesses, excelling schools, tight-knit communities and an inherent connection with its natural surroundings.

As much as we’d like to say the exceptional quality of life in Scottsdale just comes naturally, the reality is that great communities don’t happen by accident. A successful community takes planning, people, patience, inclusiveness, regional cooperation, responsible development, public discourse and, most importantly, people.

“Great communities are comprised of people who make a difference,” says Rick Kidder, president and CEO of the Scottsdale Area Chamber of Commerce.

It’s these people—in the city’s business, education and arts communities—who are, with their forward-thinking leadership, showing that being involved and engaged creates a diverse and dynamic community. They share their insights: >>

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Jan Gehler President, Scottsdale Community College A great community values education. Citizens that commit time, talent and money to insure access to a high quality educational system understand the payoff— to individuals, to businesses, to local government and to the community itself. A wide body of research points to a direct positive correlation between the amount and quality of education one obtains, and one’s ultimate mental and physical health, career success and overall quality of life. The same is proven for business, governments and organizations—the better educated the workforce, the more successful and satisfying the operation. Critical to Scottsdale’s reputation as a great community is the public school district, the exciting educational growth within the Salt River Tribal Community, and the excellent opportunities in our own Scottsdale Community College.

Brad Casper CEO, Henkel Consumer Goods (Dial) What makes a great community is what makes a great team. A great community blends people who genuinely care about each other; who work and play hard together for the good of the “team;” who are willing to make sacrifices and willing to check their politics at the door to focus on something bigger and better for all. Regardless of whether we are in the arts, business, education or non-profits, we have an outstanding quality of life—weather, entertainment, dining, [recreation]—to fill two life times. If we pull together, we can enjoy the journey so much more! One team, one goal.

Scottsdale Quarter

Eric Larson Chair, Scottsdale Chamber Economic Development Advisory Council A combination of a special place blended with generation after generation of caring, motivated people, are the necessary ingredients to create and enhance a great community.

In Scottsdale’s case, our Sonoran desert “place” is obviously special.

Our citizens traditionally have been dedicated public servants who embrace Scottsdale and its shared place in this region. They embrace the vision of an educated populous living in a vibrant, progressive and feeling community that provides ample opportunity to be out in our desert environment. From a business perspective, the quality of life delivered to Scottsdale

Economic Development Advisory Council Protecting Scottsdale’s high quality of life is a critical component that is essential for creating a sustainable economy. Execute the Chamber’s Economic Development Prosperity Agenda focusing on the following initiatives:

Maintaining, expanding and attracting new businesses R ecruitment, retention and development of talent Transportation and workforce mobility Redevelopment, revitalization and reinvestment Protecting and enhancing the Scottsdale brand For more information about our economic development initiatives, please contact Cindi Eberhardt at ceberhardt@scottsdalechamber.com or call 480-949-6282.

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Photo: :Scottsdale Quarter

chamberfeature

residents has greatly aided business attraction and retention. Strong economic vitality generates the city’s financial resources that in turn, allows for the continuation of Scottsdale’s quality of life.

Rachel Sacco CEO, Scottsdale CVB We’re a city of people that love where we live. Our pride and passion for Scottsdale shine through and we enjoy sharing all that makes us an extraordinary community. It’s this welcoming environment – one of our greatest assets – that also makes us a terrific visitor destination. Living in a major tourism destination, Scottsdale residents also benefit from seeing our city through the eyes of our visitors, who are awestruck by the sheer beauty and diversity of our desert landscape. Their appreciation for our resorts, spas, dining, arts, shopping and more remind us each and every day how lucky we are to live here.

Chris Irish Executive Director, Scottsdale Leadership A community is defined by its people. A great community consists of citizens from all walks of life who are willing to provide leadership on community issues and needs. They lead with compassion, civility and a desire to do what is best for the community as a whole. They embrace diversity and can build consensus where none exists.

Scottsdale has succeeded, and hopefully will continue to do so, by capitalizing on opportunities. The green belt, the preserve and the Scottsdale Public Art program all define the high quality of life we enjoy.

chamberfeature They are treasures that separate Scottsdale from others communities. They infuse beauty and serenity into our daily lives.

Photo: :Wescor

Bill Heckman Chair, Scottsdale Chamber Public Policy Advisory Council Scottsdale has a cache that is built upon 60-plus years of quality in everything and accepting nothing less, even in difficult times. From our Indian Bend Wash park system as our center city spine (instead of a concrete ditch) to the creation in 1985 of our one percent for public art ordinance, Scottsdale has consistently insisted upon actions that enhance and support our quality of life standards.

Creating a “brand” is relatively simple, but living up to it is a real accomplishment. Leadership in Scottsdale has never wavered in its insistence on quality. We are proud of our resorts, our art community, our building standards and the partnership with our citizens through dialogue and a willingness to listen to new ideas. We never settle for less than the best.

Scottsdale has earned its quality reputation and will always be dedicated to its preservation. Can any other community claim that it is working to preserve

one-third of its city as an open space mountain preserve? How many places can boast of more than 100 fine art galleries? Our culinary, fine art, fine dining, music, equestrian, classic car and other festivals plus spring training bring added luster to our brand.

Our resorts have world-class reputations and bring thousands to our city every year and give us locals an incredible benefit. Each of these and many others involve the efforts of hundreds of our citizens who are willing to give of their time and effort to make Scottsdale a better place.

My personal points of pride in Scottsdale have been in participating in community issues by volunteering in the Scottsdale Chamber and with our Park and Recreation commission and Scottsdale Public Art. Each of these organizations has provided our community with one of the finest reputations of quality and service that is highly regarded throughout the country and even the world.

In the end, it is the efforts of the people of Scottsdale that makes our quality of life great. It is that spirit that will keep Scottsdale strong through even the most turbulent times. I am proud to be a part of this great community dedication to keeping Scottsdale a great place to live, a great place to work and a community that we can all be proud to support.

Members Helping Members Another shining example of Scottsdale’s commitment to community can be found in our Give It Forward program, a brand-new initiative created by the Chamber’s Ambassador Committee. Designed to help the Chamber’s nonprofit members, Give it Forward provides member-tomember assistance in the form of volunteer time, material goods, in-kind services or financial assistance.

Through an application and selection process, one member nonprofit agency will be selected every six months. Ambassador Committee members will then work with the agency by generously offering support through their time, talents and resources.

To get involved or for information on Give It Forward, contact committee chair Jeff Jameson at 480-668-3676 or jeff@jamesonassociates.com.

Scottsdale Fashion Square

www.scottsdalechamber.com

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chamberfeature

Forging Ahead

Economic development symposium looks to building Scottsdale’s future Story | Rick Kidder

A

t a recent Scottsdale Leadership Forum, community leaders discussed the greatness of our city. Scottsdale is indeed a great community, not just a good one.

What struck me during the presentations is that much of Scottsdale’s greatness was more a reflection of past decisions that had come to fruition rather than an expression of the greatness yet to come. Indeed, there were fervent calls for the development of a community vision once again so that we could march into the future, reinventing ourselves with new and different greatness as the end result.

As Robert Leger of the Scottsdale Republic noted in a subsequent editorial, vision is not about a collection of tactics. Rather, vision is about the large bold dreams that reflect the values and collective wisdom of the community. It becomes a touchstone against which all decisions are guided and understood.

It is less about what do we do about any particular problem and more about what kind of community we want to be.

Several years ago, the Chamber, with the support of many of our great businesses, produced “Which Way Scottsdale?” It was a rallying cry for looking at ourselves in new ways, and it has been the source of outstanding dialogue ever since. Now we are putting together a major event in the early fall entitled “Next Steps, Scottsdale” as just the first step in adding to the dialogue about greatness for the future.

Great places reinvent themselves. Great places reflect a set of core principles derived from the community itself. Great places address their immediate challenges in light of the greater goal. Scottsdale must not just be great now but rather must be great in perpetuity. Mediocrity is unacceptable and unforgivable.

Soon you will be hearing more details about our Next Steps, Scottsdale: Building an Action Plan for Economic Growth Symposium. Please plan to be a part of this important discussion around the future of our great city.

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Next Steps, Scottsdale Building an Action Plan for Economic Growth Sept 15th, 7:30 a.m. to 1:30 p.m.

Purpose – To develop new solutions for the economic development advancement of Scottsdale, and to engage community leaders in a setting that encourages bold thinking and action.

Opening session – “The Arizona We Want” by Lattie Coor Breakout sessions may include: Attracting business to Scottsdale Polishing the Scottsdale brand Airpark brand and revitalization Arizona Department of Commerce transformation Transforming Arizona’s image McDowell Road corridor Regional partnerships In addition, there will be a luncheon and keynote speaker.

All business owners, residents, community leaders and Scottsdale stakeholders are invited to be part of this important community event.

Your voice makes a difference.

Be part of a powerful group that turns smart thinking into action Engage with the best minds and leaders Help shape our future Identify thinkers who are doers, people with open minds and fresh ideas Roll up your sleeves and get to work with us

For sponsorship info, contact Cindi Eberhardt at ceberhardt@scottsdalechamber.com or call 480-949-6282.

MEMBER COMMUNIQUE´

memberSpotlight

www.scottsdalechamber.com

Connect: R&R Partners 480-317-6040 rrpartners.com

With social media having such a large influence on today’s consumers, what is R&R doing to keep up with this trend?

R&R has its own internal Social Media Integration group, which is dedicated to keeping up on the latest trends and finding smart ways to integrate best practices into our clients’ business. Using social media takes commitment and resources, so we work with our clients to identify the tactics that are truly of benefit. It’s one thing to say, “We need a Facebook page.”

The more important questions are, “Do you really need it and if so, what’s the best way to use it?”

How important is it to maintain marketing plans during a down economy?

The economy is on the rebound and any business that is still laying low will find itself behind the competition. A marketing plan is essential to growing your business and speeding up your path out of the recession.

The strong survive.

What is the one marketing tool or weapon a business must have to stay competitive?

Research. To really make an impact, businesses have to truly understand the ever-changing marketplace, their competitors and how best to position themselves to connect with new customers. Gut instinct and experience only gets you so far. Good data helps us all make much more strategic decisions.

JOIN NOW! Call us at 480-355-2700 or visit us on the Web at www.scottsdalechamber.com. www.scottsdalechamber.com

2010 | SCOTTSDALE@WORK | JUNE/JULY

N ew & Retu r nin g M embe r s

No one could agree with that more than Matt Silverman, managing director of R&R Partners, an integrated communications agency that provides marketing, advertising, public relations, media buying and government affairs services to local and national businesses.

Located at Drinkwater and Indian School, the office is one of six nationwide, which, says Silverman, gives the company the ability to be on the ground and understand the marketplace, yet powerful enough to give their clients the resources and talent of a national agency.

Scottsdale @ Work spoke with Matt Silverman, managing director of R&R Partners, about the importance of social media and marketing.

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Ask any business owner and they’ll tell you. The lifeblood of a successful business is its marketing plan. The ability to “get out there” and make yourself known to consumers is essential in creating a presence in the marketplace.

Entrepreneurial Assets

E v ent s C alenda r

Matt Silverman, Managing Director, R&R Partners

As managing director, Silverman oversees all aspects of the agency, including making sure they deliver great ideas and exceptional service to their clients.

“It’s critical that we understand our clients’ business needs and then work with them as a true partner to exceed their goals,” he says. “We also pride ourselves on being easy to work with.

Just ask any of our clients.”

According to Silverman, the firm says they specialize in “moving minds.” So what does that mean exactly?

“We’re experts at changing consumer perceptions about companies, getting folks to change their behaviors or simply believe in something—whether it’s using our client’s services, getting them to visit a website, or calling our clients for a quote on services,” he says.

One such example is the work R&R Partners has done with the Arizona Department of Health Services and its initiatives in getting people to quit smoking and to call a hotline for help. Over the course of the campaign, call volume to the hotline increased 300 percent.

“We did it by using research to understand the thinking and behaviors of smokers and talking to them in a way that truly motivated them to take action,” says Silverman.

Results like these are the order of they day for R&R, whose client list includes Cox Business, Cigna Medical Group, Valley Metro, Fennemore Craig, Arizona Department of Commerce, Phoenix Theater and the Maricopa Community College District.

“Nationally, folks know us best for creating the “What happens here, stays here™” campaign for Las Vegas,” adds Silverman.

A long-time member of the Scottsdale Chamber, the company has been actively involved in a number of Chamber programs, including the Partner Council and the Executive Edge program.

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Photo: Sergio Dabdoub

R&R Partners

By Michelle Jacoby

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JUNE/JULY | SCOTTSDALE@WORK | 2010

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Automobile Dealers

Advantage Coaching

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Focal Point Business Coaching John Froelich 2150 E. Highland Ave. #212 Phoenix, AZ 85016-4721 602-687-9745, Ext. 12 frombaci.com We help business leaders lower risk and improve their business and personal lives through systematic coaching that focuses on profitability, productivity and clarity.

EVENT PRODUCTION Encore! Creative Stefanie Lerner 410 S. Madison Drive #4 Tempe 85281 480-736-2800 encorecreative.com Encore Creative is the premier full-service entertainment/event production and themed decorating/scenic provider in the Southwest.

We specialize in planning meetings and special events for corporations, charities and individuals.

Financial Planning/Services

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Albers Financial Group Inc. Marcus Albers 4725 N. Scottsdale Road #239 Scottsdale, AZ 85251-7622 480-222-1071 www.albersfinancialgroup.com Member FINRA, SIPC Sunset Financial Services Inc. Financial, wealth management, insurance, estate planning, retirement planning, individual retirement accounts (IRAs), college savings plans (529 Plans), 401ks, alternative investments.

Meeting Planners The Next Great Event LLC Matt Farmelant 1405 N. Dobson Road #20 Chandler, AZ 85224-8594 480-656-3271 thenextgreatevent.com We specialize in consultation services and on-site coordination of corporate and nonprofit events. Our mission is to listen to our clients’s wants, needs, budgets and ideas.

JUNE/JULY | SCOTTSDALE@WORK | 2010

Please welcome the following new Chamber members who joined us in Febraury and March 2010.

Scottsdale Lotus Chad Wilkens 7652 E. Acoma Drive Scottsdale, AZ 85260-3455 480-922-6242 lotusofscottsdale.com Banks

Health & Physical Fitness

Management Consulting

Restaurants – American

Bishops Training Facility Jonathan Wechsler 7750 E. Gelding Drive #6 Scottsdale, AZ 85260-6972 480-259-3020 www.bishopstraining.com We are a strength and conditioning facility that customizes each client’s workout to their individual needs. We are dedicated to accomplishing your fitness goals.

Advanced Business Learning (ABL) Susan Morris 8777 Via de Ventura #390 Scottsdale, AZ 85258-3344 480-222-7507 advancedbusinesslearning.com We link human capabilities with business strategy, improving human performance resulting in our customers’ increased competitiveness. Customized learning systems and support tools.

Denny’s #1023 Debbie Martin 3315 N. Scottsdale Road Scottsdale, AZ 85251-6427 480-946-4754 Open 24 hours for breakfast, lunch, dinner.

Free meeting space.

Bank 1440 David A. Reno 7010 E. Chauncey Lane #120 Phoenix, AZ 85054-3113 623-463-1440 bank1440.com Commercial lending, high-interest checking, checking, local community bank.

Health Services & Home Health

Chiropractors

Ice Cream & Frozen Desserts

Maynard Wellness Center Dr. Jared S. Dowell 1920 N. Scottsdale Road Scottsdale, AZ 85257-2119 480-994-0072 maynardwellnesscenter.com Dr. Jared S. Dowell at Maynard Wellness Center, the official chiropractors for the Arizona Cardinals and ASU athletics. Helping to maximize human function and performance .

Cleaners & Laundries

Tasti D Lite Jonathan Kaufman 15425 N. Scottsdale Road #200 Scottsdale, AZ 85254-8189 480-292-7901 tastidlite.com

DeliveredClean.com Debbie Shipman 8390 E. Via de Ventura #F110 PMB254 Scottsdale, AZ 85258-3189 480-343-5552 deliveredclean.com Professional garment care company with free pickup and delivery on your schedule at prices that are probably less than you are paying now.

Construction – Consulting The envision Group Frank D’Addario 2710 17th Ave. SE #540 Calgary, Alberta T2AOP6 403-294-0493 envisioninc.ca A growth-oriented group of companies providing cost-effective and innovative solutions for construction, electrical, environmental contracting and remediation services.

Packaging, Crating & Shipping Care With Confidence Mark Finkelstein 3615 N. 16th St. #21 Phoenix, AZ 85016-6442 602-274-1581 carewithconfidence.com

Insurance – Business/Home/Auto State Farm – Craig Struble Craig Struble thebaldagent.com Insurance – Life/Health/Disability Value Benefits of America Mike Kleingartner 15575 N. 79th Place #100 Scottsdale, AZ 85260-1625 480-596-6536 vbamembers.com Internet Advertising & Services WSI Cubed Jim McCroskey 8902 E. Via Linda #110 PMB 104 Scottsdale, AZ 85258-5416 480-471-6112 wsicubed.com “We Simplify the Internet.” WSI Cubed is a local presence of the WSI Global Organization. We help small- to mediumsized businesses better position themselves on the internet.

Consulting Services

Craters & Freighters Dennis Davies 1522 W. Todd Drive #103 Tempe, AZ 85283-4830 480-966-9929 cratersandfreighters.com A full-service logistics provider. Our team of experts focus on pick-up, handling, professional crating/packaging, transportation, full-coverage insurance and delivery solutions for your products.

Physical Therapists Spooner Physical Therapy @ Desert Ridge Barbara Capone 20950 N. Tatum #100 Phoenix, AZ 85050-4204 480-502-5510 spoonerphysicaltherapy.com Providing outpatient rehabilitation for the past 20 years! Services include physical therapy, aquatic therapy, hand therapy, ASTYM treatment, fitness membership and zero gravity treadmill.

Security & Alarm Systems AKAL Security R.J. Kaiser 2333 E. University Drive #102 Phoenix, AZ 85034-6833 602-840-0043 akalsecurity.com Security services.

Shopping Centers & Districts Scottsdale Quarter Jenny Bassett 15279 N. Scottsdale Road #215 Scottsdale, AZ 85254-2294 480-270-8123 scottsdalequarter.com Shredding – Paper/Documents

Gary May Group – Real Living Life Gary May 8687 E. Via de Ventura #211 Scottsdale, AZ 85258-3346 480-295-4500 garymaygroup.com Real estate experts for buyers, sellers and portfolio investors. We leverage bank-owned real estate, foreclosures, new development and sales throughout the Phoenix metropolitan area.

Real Estate – Brokerage HomeSmart Jason Goldberg 20860 N. Tatum Blvd. #140 Phoenix, AZ 85050-6101 480-459-8402 jasongoldaz.com Real Estate – Commercial

R. J. R Surveys Inc. John Ware 11259 E. Via Linda #100 PMB 938 Scottsdale, AZ 85259-4076 480-816-9773 rjrsurveysinc.com Consulting, boundary surveys, topographic surveys, ALTA surveys, subdivision plats, residential-commercial construction, municipal certifications, FEMA, aerial control, lot assemblage, telecommunications, servicing the public-private sector.

The Orme School of Arizona Alyce Brownridge 1000 Orme School Road Mayer, AZ 86333 928-632-7601, Ext. 2260 ormeschool.org Discover Arizona’s No. 1 college preparatory school. Small classes, rustic setting, 100 percent college acceptance, Southwest studies, sustainability, sports, horsemanship, outdoor leadership, fine arts and much more!

Real Estate

Land Surveys AbilityCRM James Marzola 14354 N. Frank Lloyd Wright Blvd. #16 Scottsdale, AZ 85260 480-726-5400 abilitycrm.com Helps businesses use CRM software to improve their business. CRM shortens sales cycles, improves lead management and pays for itself through improved company performance.

Schools

ABCO Shredding & Recycling Services Nick D’Andrea 9637 N. Cave Creek Phoenix, AZ 85020-2117 602-943-9676 abcorecycling.com Document destruction, paper and metal recycling, shredding.

Web Design syntheticMagic Advanced Bus. Serv.

Nathaniel Briggs 16811 N. 59th St. Scottsdale, AZ 85254-1253 602-795-2289 syntheticmagic.com

Basic Accountants – CPA

Coldwell Banker Residential Brokerage Mayra Martinez 7231 E. Princess Blvd. #100 Scottsdale, AZ 85255-9673 520-344-0254 mayrarealestate.com Mayra Martinez specializes in residential and commercial real estate in the Scottsdale area. With 10 years of experience, my clients appreciate my professionalism and commitment to high standards.

Routh, Wright and Ferrone PLLC Rex C. Routh 14301 N. 87th St. #309 Scottsdale, AZ 85260-3691 480-398-2777 rwfcpas.com

JOIN TODAY! Call us at: 480.355.2700 or visit us on the web at: www.scottsdalechamber.com

Ancala Country Club Mary Grass 11700 E. Via Linda Scottsdale, AZ 85259-4125 480-391-1000, Ext. 225 ancalacc.com One of Scottsdale’s most prestigious private country clubs, we feature a championship golf course and a beautiful venue for membership, weddings, tournaments and events.

Attorneys-At-Law

Health & Physical Fitness

Renaud Cook Drury Mesaros PA Richard Goldberg 1 N. Central Ave. #900 Phoenix, AZ 85004-4417 602-307-9900 rcdmlaw.com

Holmes Fitness Coaching LLC Tyrone Holmes 17212 N. Scottsdale Road #2317 Scottsdale, AZ 85255-9606 480-584-6202 holmesfitness.com A world-class speaking and coaching company that helps clients enhance their health and fitness, improve athletic performance, create work-life balance and develop healthy organizations.

Automobile Repair & Service First Class Auto Body Inc. David Lindgren 3002 N. Civic Center Plaza Scottsdale, AZ 85251-6904 480-970-8959 All auto body repairs, we can work with insurance companies, paintless dent repair, windshield replacement/repair, window tinting, full or partial detailing, upholstery replacement, audio/alarm systems.

Business Consultants The Delian Group Robert Edwards 8623 W. Clara Lane Glendale, AZ 85382-1428 623-561-5748 Computer Services & Consultants

Loffa Interactive Yolanda Romero Almany 8426 E. Shea Scottsdale, AZ 85260-6634 480-664-6754 loffacorp.com Professional services firm specializing in providing business management solutions designed to eliminate unnecessary paper usage, increase workflow efficiency and improve operational process.

Employment Services College Nannies & Tutors – North Scottsdale Gary Matsuda 6619 N Scottsdale Road Scottsdale, AZ 85250-4421 480-304-5300 collegenannies.com Building stronger families, customized nanny and tutor services.

www.scottsdalechamber.com

Mortuaries Hansen Desert Hills Mortuary & Cemetery Jennifer Dunbar 6500 E. Bell Road Scottsdale, AZ 85254-1400 480-991-5800 hansenmortuary.com Advance planning for funeral services, cremation services, ground burial, mausoleum crypts, cremation niches, private and semiprivate vamily estates, out-of-state shipping.

Public Relations & Event Promotions Klute Communications Pete Klute 6625 E. North Lane Scottsdale, AZ 85253-1340 480-951-6525 klutecommunications.com Providing professional marketing communications, public relations and high definition video production services to companies and communities throughout Arizona from Scottsdale for more than 25 years.

Publications The Catalogues Cindy DeNapoli 9525 E. Doubletree Ranch Road #101 Scottsdale, AZ 85258-5538 480-991-6715 thecatalogues.com

Restaurants – Continental

Long Realty – The Fox Group Kim Grabovich 10101 N. 92nd St. #101 Scottsdale, AZ 85258-4553 480-388-9617 kimg.longrealty.com

Axis-Radius Diane Deskin Corieri 7340 E. Indian Plaza Scottsdale, AZ 85251-3571 480-970-1112 axis-radius.com Axis offers signature culinary dishes, specialty martinis and the finest cigar selection. A superior quality ambiance.

Radius night club is parallel to none.

Innovative with state-of-the art music.

Restaurants – American Dragonfly Cafe Jene Shaffstall 10135 E. Via Linda #C120 Scottsdale, AZ 85258-5328 480-614-5516 dragonflycafescottsdale.com Quaint neighborhood eatery, serving madefrom-scratch progressive, creative menu items. Local color with full bar, patio dining and live entertainment on weekends.

Morton’s The Steakhouse – Kierland Commons Sylvanna Holt 15233 N. Kierland Blvd Scottsdale, AZ 85254-2154 480-951-4440 mortons.com

Storage Facilities Storage West – Airpark Kim White 13851 N. 73rd St. Scottsdale, AZ 85260-3112 480-991-5600 http://storagewest.com/thunderbird.htm Self storage, a regional company with an unmatched tradition of delivering unmatched customer service and value.

Storage West – Bell Road Larry Wilson 1628 E. Bell Road Phoenix, AZ 85022-2802

Storage West – Gray Road Connie Reed 7821 E. Gray Road Scottsdale, AZ 85260-3461 480-483-0088 http://storagewest.com/grayrd.htm Self storage, a regional company with an unmatched tradition of delivering unmatched customer service and value.

Storage West – McCormick Ranch Jeanne Lowrey 9405 E. Doubletree Ranch Road Scottsdale, AZ 85258 (480) 860-1101 http://storagewest.com/mccormick.htm Self storage, a regional company with an unmatched tradition of delivering unmatched customer service and value.

Storage West – Scottsdale Deb Edens 7007 E. Bell Road Scottsdale, AZ 85254-1502 480-443-9502 http://storagewest.com/scottsdale.htm Self storage, a regional company with an unmatched tradition of delivering unmatched customer service and value.

Thank you to our Members who renewed in February and March 2010!

25+ Years Allegra Print & Imaging Cox Communications, Business Services Hawbaker Hawbaker & Associates Inc. Herberger Enterprises Inc. Los Olivos Mexican Patio Messinger Mortuary & Chapel Paradise Memorial Gardens Scottsdale Artists’ School Sugar Bowl Ice Cream Parlor & Restaurant William P. Schrader 10+ Years Affinity Kitchens Braun Siler Kruzel PC Central Arizona Bank Chompie’s Restaurant, Bakery & Caterer Exhibit Experts Fleming’s Prime Steakhouse & Wine Bar Grand Canyon Railway Harkins Theatres Henry & Horne LLP Jewish News of Greater Phoenix Justice Services Inc. Ladlow’s Fine Furniture Oliver Smith Jeweler P.F. Chang’s China Bistro Waterfront Plaza Healthcare Raintree Auto Body Inc. Sam’s Club San Francisco Giants Scottsdale Fire Fighter Association

Scottsdale Ranch Animal Hospital SHERPA & Associates STARS The Legacy Gallery The Springs of Scottsdale ValPak East Valley Inc. Wells Fargo Bank Scottsdale 5+ Years A Peek At the Peak Magazine Advanced Strategy Center at Pinnacle Peak Airpark Auto Service AZ Big Media Bridging AZ Furniture Bank Cafe Carumba!

Celebration of Fine Art Charles W. McGrath Jr. CPA, PC City of Phoenix Aviation Department Custom Storage Inc. Gardner Graphics Greater Phoenix SCORE Counselors Ironstone Bank Jackson Financial Advisors Inc. Life Care Scottsdale Heritage Court Maids To Order of Maricopa County Media 88 Inc. MLS Direct Network of Greater Phoenix PMT Ambulance Provident Partners Companies Rawhide Western Town & Steakhouse Sleep America Talking Stick Golf Course The Peaks at Papago Park Apartments

Valley of the Sun Jewish Community Center Wal-Mart 1-4 years A Webs Refresh LLC Brandables Buca di Beppo Bulletproof Securities Inc. Capital Processing Network Comerica Bank CruiseOne Dave & Buster’s DocuSafe Greulich’s Automotive – Scottsdale Service Jewish Tuition Organization JRE Enterprises LLC Kersten Cards MADD Arizona Maid Brigade of Arizona MaidPro Mastro’s Restaurant LLC Miss Details Design One-Eleven Companies Robert A. Gardner CPP Scottsdale Cat Clinic Scottsdale Martial Arts Center Inc. Seity Shona Struthers Insurance Starpointe Communities LLC State Farm-Dusty Thompson Stonecreek Golf Club UMB Bank Arizona N.A. Westar Kitchen & Bath

2010 | SCOTTSDALE@WORK | JUNE/JULY

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Consulting Services

Azalea Decor and Gifts Lori Watts 6926 E. Main St. Scottsdale, AZ 85251-4312 480-874-0044 azaleadecor.com A boutique specializing in unique and oneof-a-kind contemporary and eclectic home furnishings, fashionable jewelry and chic notions. Define your style!

Real Estate – Residential

602-971-8130 http://storagewest.com/phx_bell.htm Self storage, a regional company with an unmatched tradition of delivering unmatched customer service and value.

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Emerald IT Services Faisal Kohgadai 3842 E. Thunderbird #300 Phoenix, AZ 85032-5771 602-464-4231 emeralditservices.com

Interior Decorators/Designers

“The Best Steak Anywhere!” We’ve earned our reputation by serving USDA prime-aged beef, fresh seafood, an award-winning wine list and our legendary hospitality.

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Scottsdale Waterfront Res. Condo Assoc.

Corey Nelson 7175 E. Camelback Road #100 Scottsdale, AZ 85251-1679 480-219-8844 swfrca.org The Scottsdale Waterfront Residences Association is a team of dedicated professionals who manage the residences by governing with a heart. The best community!

The Scottsdale Catalogue is a premium shopping guide showcasing the wares of the finest retail establishments in fine are, fashion, home resources and jewelry.

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Golf Courses

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Associations

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EVENTSCALENDAR Signature Events

business after hours

Not your typical event! From the dynamic energy of the Scottsdale Business tradeshows to the excitement of the Sterling Awards, attendees are sure to have a great time at these signature Chamber events.

Wed., Sept. 15

Tue., Nov. 16

Next Steps, Scottsdale

25th Anniversary Sterling Awards

Building an Action Plan for Economic Growth 7:30 a.m. to 1:30 p.m.

Celebrating Business Excellence, Innovation and Community Stewardship 11:30 a.m. to 1:30 p.m.

Networking - champions breakfast

Showcasing the best of Scottsdale!

At our Business After hours monthly mixers, you can network with business professionals in a relaxed social setting at unique and exciting venues throughout Scottsdale. Members free; guests, $20. Sponsored by LunaDisc Entertainment. Advanced registration requested.

Word of mouth marketing begins here! Held on the first and third Thursday of the month. Free for members, guests $20. Purchase a 4-minute commercial or tabletop display for extra exposure. Event partner: LunaDisc Entertainment.

Advanced registration requested.

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Thurs., June 17

Thurs., July 1

Thurs., July 15

Thurs., Aug. 5

No Rules Networking

30-Second Claim to Fame

Business Card Bingo

Mastermind Exchange

Sponsored by Living Strategies Oakville Grocery 15015 N. Scottsdale Road 7:15 to 9 a.m.

Sponsored by Living Strategies Scottsdale Fashion Square Food Court 7:15 to 9 a.m.

Sponsored by Living Strategies TruWest Credit Union 7333 N. Vía Paseo Del Sur 7:15 to 9 a.m.

Scottsdale Fashion Square Food Court 7:15 to 9 a.m.

Inspire Luncheons - Connecting Women for Success Get connected! Take advantage of this opportunity to expand your network and meet leading Arizona women who share their experiences that have shaped their success. Media partner: Phoenix Woman; gift partner: Business of Baskets.

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Wed., June 16

Wed., July 21

Pam Gaber, CEO and Founder, Gabriel’s Angels

Dena Patton, CEO, Chat, Chew & Chocolate

Presented by First Fidelity Bank, sponsored by JRE Enterprises.

Scottsdale Resort & Conference Center 7700 E. McCormick Pkwy.

11:30 a.m. to 1:15 p.m.

Presented by First Fidelity Bank, sponsored by SMIL. Scottsdale Resort & Conference Center 7700 E. McCormick Pkwy.

11:30 a.m. to 1:15 p.m.

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airpark The Power of Community. In partnership with airpark business owners and volunteers serving on the Airpark Committee, the Scottsdale Area Chamber of Commerce offers a variety of programs and resources to ensure the positive economic development of the Scottsdale Airpark.

Thurs., June 24 “Betting on Business” Mixer Casino Arizona McKellips and 101 5 to 7 p.m.

Thurs., July 22nd “Margaritas & Mojitos” Mixer Co-hosted by ASBA Cafe Carumba 7303 E. Indian School Road 5 to 7 p.m.

GET Young Professionals

Fri., Sept. 10

Understanding the Ballot Initiatives Location TBA 7:15 to 9 a.m.

education knowledge is power! Successful business people share a common thread: a commitment to learning. Our educational programs are designed to give you a hands-on experience with real-life examples for tools, training and success. Free for members (unless noted); advance registration required.

Wed., July 28 Dressed for Success Nordstrom Scottsdale Fashion Square 7:30 to 9 a.m. getphoenix.org

Wed., July 7 and Aug. 4

Member Orientation Learn everything you need to know about growing your business with the Chamber.

Catered by Sam’s Club.

7:30 to 9 a.m.

JUNE/JULY | SCOTTSDALE@WORK | 2010

FOR INFO ON THESE EVENTS, visit events.scottsdalechamber. com or call 480-355l-2700.

Events subject to change. Please check website for current details.

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REGISTER: www.events.scottsdalechamber.com INFO: 480.355.2700

chamberfeature

Advocacy Update Advocating on issues that govern our business environment, the Chamber is the voice of business and the guardians of the business climate. It works to ensure Scottsdale remains an ideal city in which to live, play and do business. A vibrant and successful community is accomplished by addressing issues in support of business and in a productive way >> without regulatory over-reach.

Story | Cindi Eberhardt VP of Economic Development and Public Policy

www.scottsdalechamber.com

2010 | SCOTTSDALE@WORK | JUNE/JULY

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chamberfeature Strategic Airport Plan

Preserving Transportation

The Chamber supported the Scottsdale Airport Strategic Plan that proposed a change in policy to allow a larger class of business jets to fly in and out of Scottsdale Airport, an economic engine that generates nearly $200 million in economic impact.

With signature events attracting jet travel worldwide (visiting executives and tourists), this change will create additional revenue opportunities for future visits, business attraction and relocation, and eliminate the potential bypass of Scottsdale Airport altogether due to former weight restrictions.

Transportation is a significant component of the Scottsdale Chamber’s Economic Development Agenda. In preparation of the 10/11 FY budget proposal, the city recommended significant reduction in transit services that would impact the lives of our citizens, employers that import a nonScottsdale workforce, a tourism industry dependent on providing mobility services for their patrons and conventioneers, as well as business operators that rely on their patronage. The Chamber successfully advocated for diminished transit service reductions for the business community and transit operators by participating in public hearings, stakeholder meetings and offering public testimony at the Transportation and Budget Commissions.

Who’s Impacted Major employers Retail and small business operators Members of the tourism industry Tourists and conventioneers Trolley operators and owners

Who’s Impacted Airport users Tourism industry Businesses serving the Scottsdale Airpark and Airport Scottsdale property owners

Discovery Triangle As part of an opportunity for regional partnership and cooperation, the Chamber has participated in the visioning process of the Discovery Triangle initiative and provided presentations, education and awareness of the various economic development opportunities that exist within the corridor, potential connection to other cities, industry partners and private entities that will promote our region.

Revitalization of McDowell Rd.

Noise Ordinance

Charter Review

The McDowell Road/South Scottsdale Corridor continues to face the challenge of underdeveloped and underutilized land for the area of surrounding businesses, property owners and neighborhoods. In 2009-2010, the Chamber participated in the Mayor’s McDowell Road Economic Summit and several members were appointed to the McDowell Road/South Scottsdale Development Task Force to identify a plan for future growth and redevelopment opportunities for the area.

This issue continues to be part of our ongoing programming and agenda for the Chamber’s Economic Development Advisory Council meetings.

Since early 2008, the resort and hospitality industry, as well as individual restaurant and bar owners, have been faced with the potential of an over-reach of regulation threat by the city to impose a strict noise ordinance. Through the Chamber’s Public Policy Advisory Council, members have been instrumental in bringing together stakeholders to draft reasonable guidelines and policy to address the issues of noise and impact to neighborhoods without enacting regulatory requirements that would stifle business or divert tourism and event attraction. Promoting vibrant areas, such as the downtown district, generate prosperity for our community, particularly for small business operators.

It is important to produce consensus, cooperation and balance of the needs of the neighborhoods Who’s Impacted with the rights Hoteliers, bars and of property and Restaurants business owners Major event planners that are part of a Downtown merchants live, work and Corporate and leisure play atmosphere. visitors Small businesses

The City of Scottsdale’s Charter is our community’s constitution that outlines the broad and overarching policy guidelines of our local government. It empowers the authority of our elected officials, limits local governance, and protects the rights of our citizens, property owners and those who do business in Scottsdale. In 2009-2010, a seven-member Charter Review Task Force, appointed directly by the City Council, reviewed and drafted recommendations to amend this policy document, some of which were approved in a special election earlier this year. The Chamber will continue to provide public awareness and advocate for appropriate change that does not negatively impact our community and that will ultimately affect anyone and everyone who lives in or does business in Scottsdale and supports the vision of our leaders. The next recommended Charter amendments will go to a public vote on the November election ballot.

Who’s Impacted South Scottsdale businesses and residents Downtown property owners Major employers Downtown area hotels, restaurants and retail shop owners

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Who’s Impacted Property owners Scottsdale residents and businesses in the McDowell Road corridor Major employers Future residents Scottsdale employees

JUNE/JULY | SCOTTSDALE@WORK | 2010

Who’s Impacted Scottsdale citizens P roperty owners Anyone doing business in Scottsdale, now or in the future.

INFOCUS: Scottsdale Airpark Tradeshow Scottsdale Area Chamber events are the place to be! Connect with old friends, meet new people, learn new business skills and listen to experts speak on the topics important to you and your business. Be part of the energy and excitement by visiting events.scottsdalechamber.com and come on out to a Chamber event today!

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1. The 2010 Scottsdale Airpark Tradeshow was held March 26 at Monterra at Westworld and provided an excellent opportunity for exhibitors and attendees to network with businesses looking showcase their products and services to businesses located in the Scottsdale Airpark. 2. PSI International helps attendees relax at the show. 3. Time for a little miniature golf at the Stonegate booth. 4. Ruben Meza and Christina Heide smile for the camera.

5. Monterra at Westworld hosted a delicious spread. 6. It was a full house, and business was good! 7. You can’t have an event without Rick Caùez of LunaDisc Entertainment. 8. The guys at Xpleo showcase their products.

9. Roy Irwin, Susan Ratliff and Choo Tay getting exhibit expertise. 10. The ladies from ValuPak pose for the camera. 11. Republic Monetary Exchange is worth their weight in gold. 12. Dr. Lynwood Johnson can cure your credit card processing ills. 13. Chapman Chevrolet displayed some beautiful cars and trucks. 14. Brad Beller of Signs by Tomorrow explains the benefits of great exposure. 15. Chamber Ambassadors Laureen Leston and Addie Edwards take a well deserved break. 16. The Chamber staff gets ready for take-off! 17. It was a beautiful day to eat, drink and network. 18. Chamber Ambassadors welcome attendees to the tradeshow!

2010 | SCOTTSDALE@WORK | JUNE/JULY

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BUSINESS 101: issues & answers Business issues are answered by Scottsdale Chamber members and area professionals in each edition of Scottsdale@Work. To submit your issue to our participants, please contact them directly. If you are interested in becoming an Issues & Answers advisor, please contact us at info@inmediacompany.com or call 480-588-9505.

Accounting

Joshua Hayes, CPA Tax Partner (602) 264-8663

Business Financing

Insurance

Robyn Barrett Managing Member (480) 947-9340 (office)

Jeffrey Kirke Vice President (480) 951-4889

jhayes@eidebailly.com www.eidebailly.com

robyn@factors-southwest.com www.factors-southwest.com

jkirke@holmesmurphy.com www.holmesmurphy.com

ISSUE: My employer informed me they will be reporting my health insurance premiums, which they pay for me, on my Form W-2. Does this mean that the value of that benefit is taxable to me?

ISSUE: It is can be difficult to meet payroll and expenses since customers are taking longer to pay. What can I do to make sure I can cover all the expenses?

ISSUE: How can my organization use employee benefits to attract the best to our team?

Answer: No, you will not owe taxes on these amounts, at least for the time being. The Form W-2 reporting rule, which you are referring to, has caused a wide array of confusion. The value of the health insurance premium is a disclosure item only on your Form W-2. This will allow employees the opportunity to know and understand the value of the benefits the employer is providing. The value will not be added to taxable compensation. The new rule will begin for tax year 2011, so you should see the new disclosure on your 2011 Form W-2.

Legal Advice David Kozak Shareholder (480) 383-1820

Answer: Businesses are strapped for money and trying to close the gap (e.g. when payroll and expenses have to be paid before cash comes in from customers). The cash gap can be shortened by factoring (e.g. line of credit based on invoices), which provides quick access to cash by advancing against a company’s accounts receivables.

Factoring differs from a bank loan because factors make funding decisions based on the credit-worthiness of your customers; a bank makes credit decisions based on a company’s financial history, cash flow and collateral. Most importantly, a factor makes funding decisions in days or hours-while banks generally take weeks or even months.

Marketing

Answer: In today’s competitive employment market, savvy employers know the importance of offering comprehensive Employee Benefits. Yet rising costs and media commotion direct attention to healthcare insurance and wellness programs. Meanwhile, on the sidelines sits an often-overlooked employee recruitment and retention solution: voluntary benefits. A wellintegrated voluntary benefits component complements the core package of Employee Benefits, offering optional coverage through payroll deduction – additional customized benefits, key for those with specific needs.

Although the individual pays for voluntary benefits, having them available contributes to employee

Small Business Mike Binder Marketing and Communications Manager 480-355-2715

Rick McCartney, Principal (480) 588-9505

dkozak@buchalter.com www.buchalter.com

www.inmediacompany.com

mbinder@scottsdalechamber.com www.scottsdalechamber.com

ISSUE: Should my business be a Subchapter S corporation?

ISSUE: I am a busy business owner and have very little time to plan my marketing. What are the most important tasks I should be focused on?

ISSUE: How can the Chamber help me get exposure for my small business?

Answer: If your “exit strategy” is to sell the corporation’s business operating assets (and most buyers prefer assets to stock), electing Subchapter S status can prevent “double taxation” of the gain from such sale. For tax purposes, S corporations pass their income, generally including gain from the sale of assets, through to their shareholders for the shareholders to pay tax. Otherwise, the corporation reports, and pays tax on, the gain; then the shareholders pay tax on the proceeds distributed as dividends. Hence, “double taxation.”

ANSWER: It is most important not to ignore the effect of marketing your business. Lapses in getting your message out, seasonal drawbacks and a lack of time are common excuses that can be detrimental to the cost of the marketing you are paying for.

Here is a shotgun plan: 1) Find that message that will resonate. 2) Consistency is key. Don’t lose ground by starts and stops. 3) Target your top clientele. Hit them where it means the most to them. 4) Think simple to be credible. Good design, images and a strong logo will make a difference.

Answer: The Chamber provides many opportunities for our small business members to get exposure and create buzz about their products and services. Here are a few examples: 1. Posting your news and events to our online Member Marketplace.

2. Attending our Champions Breakfast networking events.

3. Becoming a Business 101 Expert in Scottsdale@ Work magazine.

4. Donating a door prize.

5. Engaging in the Chamber’s social media communities.

QUOTABLE: As as small businessperson, you have no greater leverage than the truth.” - John Greenleaf Whittier 18

JUNE/JULY | SCOTTSDALE@WORK | 2010

Service Opening Worlds of Opportunity through the Science of

There’s a science to competing through service, which is why we are worlds apart from other universities and consulting organizations.

As a thought leader and groundbreaking research center, The Center for Service Leadership (CSL) brings together insights from the academic world and business strategy from the real world to solve the unique set of challenges companies face today.

Science We are in the business of the science of services – we base our understanding on research, not just platitudes.

Significance We are in the business of developing and sharing what works in the real business world, not just pure theory.

Symbiosis We are in the business of building a network that can discover ways to compete through service, not just business as usual.

To learn more about how you can compete strategically through the science of service, visit wpcarey.asu.edu/csl today.

Arizona State University

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W. P. Carey School of Business P.O. Box 874106 n Tempe, AZ 85287-4106 Phone: 480-965-6201 n Fax: 480-965-2180 wpcarey.asu.edu/csl Twitter.com/WPCCSL

profiles: BUILDING YOUR BUSINESS In today’s economy, it’s helpful to know that there are resources available to assist you in challenging times like these. Building Your Business advisors offer years of experience, expert advice and unparalleled services that will help you grow your business or get it back on track.

A Law Firm for All Your Litigation Needs Kevin Minchey

Attorney, Meagher & Geer

Kevin Minchey, Meagher & Geer 480.624.8576 kminchey@meagher.com www.meagher.com/kminchey

During the past 80 years, Meagher & Geer has earned a national reputation as a preeminent litigation and insurance defense firm. We also represent nationally and regionally based corporations, public entities, non-profit organizations, and individuals in civil and commercial litigation.

In the area of employment law Meagher & Geer lawyer Kevin Minchey represents and counsels employers on a variety of matters including employment discrimination, employee discipline and termination, accommodating disabilities and family leave, sexual harassment, employment investigations, workplace torts, employment contracts, labor-management relations, and personnel policies and manuals. Kevin has successfully litigated employment cases in federal and state courts, at arbitrations, and before administrative agencies such as the EEOC and the Civil Rights Division of the Arizona Attorney General’s Office.

Kevin also handles cases in business and commercial litigation, insurance coverage and bad faith, professional liability defense, and products liability defense.

Meagher & Geer lawyers serve clients across the country from offices in Scottsdale, Arizona and Minneapolis, Minnesota. Clients select us because we provide skill and value.

If you are interested in sharing your professional know-how and assisting companies that need your expertise, become a Build Your Business advisor by contacting us at info@inmediacompany.com or call 480-588-9505.

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Doing business online with SCF is more convenient than ever. Look for more services and products at www.scfaz.com in 2010.

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These short videos on a variety of topics are available in English and Spanish.

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21

profileofSUCCESS

Tom Gryp Northern Trust

The sprawling desert landscape of Scottsdale is a long way from South Bend, Ind., but when Tom Gryp came here more than 30 years ago, he knew he was home.

“After graduating from the University of Notre Dame in 1979, I packed my bags and enrolled in the MBA program at ASU,” he says. “I had always had a desire to live in the Southwest. It was my ‘excuse’ for coming here.”

For 20-plus years, Gryp has been in the trust, investment and banking business—a career he says has always been a perfect fit for his personality and skill set.

“Both disciplines require a strong technical acumen, but also the ability to relate well with people. I love the challenge of taking a complex issue and being able to explain it to someone in a straightforward, understandable and ethical way,” he says.

In his role as managing director and market president for Northern Trust in Scottsdale, Gryp is responsible for being the “face” of the organization in the community. The firm has two fullservice offices in Gainey Ranch and Pinnacle Peak, and a small facility within Classic Residence at Grayhawk. The company provides innovative investment management, fiduciary and banking solutions for successful individuals, their families and their businesses.

For Gryp, a typical day consists of attending meetings and discussing client issues with partners. He also tries to spend as much time as possible with clients, businesses, community leaders, as well as prospects.

“I truly enjoy meeting people, hearing their stories, and doing what I can to help,” he says. “Wearing both hats always makes for a long day, but also a day that is exciting and very fulfilling.”

Those days can also be posed with challenges, especially in an industry such as investment banking, where a client’s financial future lies in the hands of those charged with managing it.

“Helping someone manage their financial affairs and challenging them to be good stewards of their wealth should never be just a job.

It must be a passion. If you don’t feel the passion, don’t get in the business,” Gryp says.

Now in his fifth year with Northern Trust, Gryp credits his success to his father.

“He’s the smartest man I’ve ever known,” he says. “He never finished high school, but he’s always had an instinct to see reality and truth clearly. He taught me to study people and learn from what I saw, not what I heard. That, plus a million other bits of profound wisdom, continues to help me navigate through life.”

Childhood ambition To play first base for the Chicago Cubs. I was a big Ernie Banks fan!

Best trait Good sense of humor (although some people may disagree with the “good” part).

Worst trait I’m very impatient with people who “take” more than they “give.”

Motto Leonardo DaVinci said it best, “Simplicity is the ultimate sophistication.”

First job

Sergio Dabdoub

Clean-up boy at the Windjammer Barber Shop in South Bend. I was paid $5 a week, plus all the hair I could carry home!

Connect: Northern Trust 480-951-6701 • northerntrust.com

QUOTABLE: “Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.” - John Maxwell 22

JUNE/JULY | SCOTTSDALE@WORK | 2010

Is your business faced with challenges due to these tough economic times?

NEED HELP?

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We Assist You With the Hard Business Decisions Often the survival of a business depends on making smart choices and hard decisions which may include downsizing and elimination of parts of your workforce. Maricopa Workforce Connections has a proven history of providing quality career transition programs to hundreds of local businesses and thousands of employees. Our employers not only enjoy the luxury of customized services but thousands of dollars in business savings by utilizing MWC’s cutting edge transition programs.

Our professionals deliver customized solutions so that the message of job loss is accomplished with dignity and respect resulting in a smoother transition. These programs and services are designed to be effective and efficient for all levels of staff including supervisors, managers and senior executives. With years of successful experience in a variety of business environments, we will assist you in obtaining the best possible results by informing, educating, preparing, and motivating your workforce. Through our innovative practices and expertise, we are able to effectively prepare your employees for the challenges ahead and direct a positive new career search. In addition, we can assist your management team in developing specific plans to ensure remaining staff retain confidence about their positions and the direction of your organization resulting in sustained productivity.

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Maricopa Workforce Connections provides all these programs and services at no charge to the employer or their employees.

Provide your workforce with a quality transition program and give them access to the tools and resources that will help insure their success in finding new career opportunities.

More than 20 years of helping area businesses succeed.

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Call (602) 506-WORK (9675) to schedule a meeting with a local workforce professional or visit our Website: www.maricopaworkforceconnection.com

a new way of doing business Imagine a banking relationship with someone you considered a partner. A bank with solid hard-working Midwestern roots. And people with fresh ideas who are as passionate as you about your success. Learn how we can help you at alerusbankandtrust.com.

Bonnie, Seth and Ward Alerus Bank & Trust 480.905.2400