Scottsdale@Work - Sep/Oct 2009

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SEPT | OCT 2009

then&now SCOTTSDALE

A look at 50 years of the city’s most prominent industries Plus 50 Ways the Chamber Can Work For You Member Spotlight Steven Paul Salon Profile of Success Prestige Cleaners

DowNtowN’s

Newest experieNce. All-iNclusive

MeetiNg

EXECUTIVE CONFERENCE CENTER

at Phoenix Convention Center West Building - 200 Level

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official publication of the scottsdale area chamber of commerce

RICK MCCARTNEY, Publisher Media Publishers Group, LLC Michelle Jacoby, Editorial Director Media publishers group DEBRA KUFFNER, Managing Editor SCOTTSDALE AREA CHAMBER OF COMMERCE

Lessons from History

Mike Binder, Assistant Editor SCOTTSDALE AREA CHAMBER OF COMMERCE STEPHEN GAMBLE, art director Media publishers group louise ferrari, operations manager Media publishers group dee dee hixson, Cami Shore account executives | Media publishers group SERGIO Dabdoub, Photography

Rick Kidder, President & CEO rkidder@scottsdalechamber.com Debra Kuffner Chief Operating Officer dkuffner@scottsdalechamber.com Cindi Eberhardt Vice President ceberhardt@scottsdalechamber.com 4725 N. Scottsdale Road, Suite 210 Scottsdale, AZ 85251 Ph 480.355.2700 fax 480.355.2710 www.scottsdalechamber.com

Board of Directors Executive Committee Board Chair Karen Wittmer-Jekel

PUBLIC POLICY ADVISORY COUNCIL Mike Manson

VICE CHAIR Kurt Zitzer, Partner Meagher & Geer, PLLP Immediate Past Chair Tom Sadvary, President/COO Scottsdale Healthcare TREASURER Mark Eberle, Managing Director Henry & Horne, PLLP ECONOMIC DEVELOPMENT ADVISORY COUNCIL Eric Larson, Vice President Business Development A.R. Mays Construction

Long before there was a Scottsdale, the Native American community lived and toiled dug canals in what is now the finest small city in the nation. From the time that Winfield Scott and other western settlers arrived here in the 1880s, through the eventual incorporation of the city in 1951, to the present, Scottsdale has seen tremendous change.

Scottsdale has been in a perpetual state of reinvention. For much of our incredible history of settlement, development and growth, the Chamber has been at the center of the action. Business leadership has helped shape the evolution of this great place, forever looking forward and acting with a progressive eye towards the future.

Older than Scottsdale itself by four years, the Chamber has helped to serve as careful stewards of this incredible place through its various incarnations. Consistent throughout the changes and growth of our organization has been the desire to exercise thoughtful business leadership and commitment to the kind of community stewardship that has made Scottsdale one of the most enviable places in the nation in which to live and work.

In our relatively brief history, the only constant in Scottsdale is change. Cities either choose to progress or die, and it is the Chamber’s role in this community to continue to provide an avenue for business leadership to help this great community move forward to an even more exciting and distinctive future.

Scottsdale Partnership Melinda Gulick, VP Community Life DMB Associates AT LARGE MEMBERS Kurt Brueckner, Partner Titus, Brueckner & Berry

Rick Kidder, President/CEO

Angela Creedon Community Development Manager Arizona Public Service Steve Helm Senior Manager / Property Manager Scottsdale Fashion Square

EMERGING ISSUES Michael Ryan, General Manager Scottsdale Republic/ The Arizona Republic

Rick Kidder, President/CEO Scottsdale Area Chamber of Commerce For a complete list of members of the Scottsdale Area Chamber of Commerce Board of Directors, please visit: www.scottsdalechamber.com

MEMBERSHIP ADVISORY COUNCIL Dale Fingersh, President The Right Direction

Published by

6360 E. thomas rd. Suite #210 scottsdale, AZ 85251 Phone (480) 588-9505 Fax (480) 584-3751 info@mpgcompany.com www.mediapublishersgroup.com © Copyright 2009. All Rights Reserved.

www.scottsdalechamber.com

You can help us prevent waste by passing this publication on to a friend or business colleague and recycling it when you’re through. Please email dkuffner@scottsdalechamber.com to change the contact name or remove yourself from the mailing list. Thank you.

2009 | SCOTTSDALE@WORK | SEPT / OCT

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Scottsdale at Work Magazine is published bi-monthly by Media Publishers Group, LLC. The publication is distributed to membership and made available to prospective members throughout the Greater Scottsdale area. We appreciate your editorial submissions and news for review by our editorial department by emailing editor@scottsdalechamber.com. To subscribe to Scottsdale at Work, please send check or money order for $16.00 to Media Publishers Group, P.O. Box 32055, Phoenix, AZ 85064 or call (480) 588-9505

Fifth Avenue Sign (circa 1960)

SEPT - OCT | 2009 | issue 15

contents Features 6 Then & Now

A look back at 50 years of Scottsdale’s top industries

©Copyright 2009, Media Publishers Group, LLC. All rights reserved. Media Publishers Group and the Scottsdale Area Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.

Member Communiqué MC - 1 Member Spotlight Steven Paul Salon

MC - 2 New Members MC - 3 Returning Members MC - 4 Events Calendar

Photo Ken Epstein

16 Maximize Your Membership iscover 50 ways to make Chamber D membership work for you

Departments 5 Member News

Photo Scottsdale Historical Society

News, updates and announcements

10 In Focus Business After Hours @ SkySong 22 Profile in Success P restige Cleaners

MC-1 Connect: Scottsdale@Work is for you, and about you. What stories do you want to read?

What business tips or resources would help you.

Email your story ideas to Debra Kuffner at dkuffner@scottsdalechamber.com.

Save the Date

24th Annual Sterling Awards Thurs., Nov. 12 11:30 a.m. to 1:30 p.m.

Scottsdale Resort & Conference Center

Recognizing Excellence, Innovation and Community Stewardship With a rigorous application, judging and selection process, the prestigious Sterling Award is one of the most coveted business awards in the Valley. As the Chamber’s marquee event, the Sterling Awards program embodies the spirit of our organization by celebrating the people and companies that make our community a great place to live, work and play. One of the highlights of the Sterling Awards Celebration is the highly anticipated video presentation of each of the 12 finalists. Only members of the Scottsdale Area Chamber of Commerce are eligible to apply for the Sterling Award.

Want to be part of this exciting event? Contact Cari Woods at 480-355-2720 or cwoods@scottsdalechamber.com.

On The Cover: Over the past 50 years, Scottsdale has gone from a city that capitalized on its western heritage to a center for innovation and technology.

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membernews

Knowledge is Power

>

Want to sharpen your skills and gain a competitive advantage?

Green Street Scottsdale Nov. 12, 7 to 10 p.m.

Downtown Scottsdale

elp!

Business Smartz can h

Discover the Sustainable Side of Scottsdale Part celebration, part art exhibit, part music and beer festival—and all environmentally friendly—Green Street Scottsdale is a night on the town you won’t want to miss! Held in conjunction with the 2009 Greenbuild International Conference & Expo, this exciting event, features live music, green breweries, restaurant promotions, artist demonstrations and exhibits that celebrate Scottsdale’s green initiatives.

Join us for an evening under the stars as we celebrate the sustainable side of Scottsdale.

All In One Maintenance Makes Life Easier For You You’ve had a busy week and the chores are piling up.

Leaks, chipping paint and stucco repair are all waiting to be repaired. There just aren’t enough hours in the day to get it all done. All In One Maintenance can help. Leave your tasks up to us and take a load off. Contact home renovation specialist Barry Nemet at 480-690-4567.

Nemet and his crew perform interior and exterior painting, plumbing, electrical, carpentry and all phases of drywall.

Accredited by the Better Business Bureau. For information, visit allin1maint.com.

Sun Devil Trophy Offers Discount to Chamber Members For 23 years, Sun Devil Trophy Inc. has taken pride in providing top quality services to customers in need of recognition and achievement awards, executive gifts and custom event supplies. Today, the company is offering a special discount program to Chamber members that features 20 percent off any corporate award, employee recognition piece or sports trophy.

Thanks, Sun Devil Trophy!

For information on the discount program, contact David Bluford at 480-990-8575 or David@sundeviltrophy.com.

Sir Speedy Receives Franchise Sales Award Sir Speedy Scottsdale recently received a Top 10 Sales Volume Award recognizing the business as one of the top 10 in the worldwide Sir Speedy franchise network. The award is based on 2008 annual sales revenue. Sir Speedy Scottsdale ranked No. 5.

www.scottsdalechamber.com

The Top 10 Award was announced at the annual Sir Speedy Convention and Vendor Show recently held at the San Diego Marriott Hotel and Marina, July 29 to Aug. 2. Sir Speedy Scottsdale is locally owned and operated by Sheri Bercaw. Congratulations, Sheri!

For information, visit sirspeedyscottsdale.com.

Saverio Custom Clothiers Featured in Robb Report Saverio Custom Clothiers was featured in the August issue of the Robb Report, a luxury lifestyle magazine, in a piece highlighting the Saverio LifeStyle Experiences written

by William Kissel. The article is also on the Saverio Custom Clothiers Facebook fan page. Congratulations, Eddie and the Saverio team!

Visit saveriocustomclothiers.com for more information.

Antique & Collectibles Auction Event On Sept. 20, J Levine Auction & Appraisal LLC will present a wonderful array of antiques and collectibles featuring an impressive election of Southwestern and Native American art and collectibles. Find kachinas, pottery, rugs, primitives, works by well-known artists, limited edition prints, furniture, bronze and cast iron antiques and so much more. The auction will be conducted in person and online via a Web broadcast with live bidding.

For information, contact Josh at info@jlevines.com or 480-496-2212.

Successful business people share a common thread – a commitment to learning. Our educational programs are designed to give you a hands-on experience with real-life examples. You have questions. We have answers.

Create your Social Media Strategy

A four-part Series Begins Sept 18 Presented by Dave Cooke, Strategic Resource Group $249 for all 4 sessions Free Social Media Workbook included

Effective Communication 4-part series begins October 23 Presented by Kandi Lee, One-Eleven Companies $249 for all 4 sessions

In partnership with

A program of

2009 | SCOTTSDALE@WORK | SEPT / OCT

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Aerial view of downtown Scottsdale in the 1960s.

5th Avenue Fashion Show (circa 1957).

The Howdy Dudettes at the Hotel Valley Ho (circa 1960).

Photos: Scottsdale Historical Society

Aerial view of Scottsdale Fashion Square (circa 1962).

History Makers | Scottsdale businesses celebrate decades of chamber membership 53 years Arizona Public Service Chaparral Suites Resort Scottsdale Los Olivos Mexican Patio Qwest Communications Intl.

General Dynamics C4 Systems

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52 years Saba’s Western Store 51 years JP Morgan Chase, N.A. Green Acres Mortuary & Cemetery Henry & Horne LLP Paul’s ACE Hardware

50 years Sugar Bowl Ice Cream Parlor & Restaurant Messinger Mortuary & Chapel Wells Fargo Bank 49 years Salt River Project

48 years William P. Schrader 45 years Scottsdale Area Assoc. of REALTORS® 44 years Prestige Cleaners

42 years Jekel, Howard & Thomson LLP Phoenix Greyhound Park 40 years Hammond Travers & Tuttle P.C.

then

By Michelle Jacoby

and…

50 years of Scottsdale’s

Top Industries

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reek philosopher Heraclitus once said, “the only constant is change.” That couldn’t be more true than with the ever-changing face of Scottsdale’s industries, the business and economic drivers that have not only developed and prospered in this city, but which have also given it its identity.

From the early ranching days to the recent proliferation of high-tech and global corporations, the past 50-plus years in Scottsdale has seen its share of industries that have run the gamut from tourism to healthcare, showing not only the city’s diversity, but its ability to embrace change.

Crop to Culture

www.scottsdalechamber.com

2009 | SCOTTSDALE@WORK | SEPT / OCT

Photo: Scottsdale Historical Society

Before World War II, farming and ranching were Scottsdale’s primary “industries.” Cotton was the cash crop from about 1913 through the 1930s, with cattle ranching becoming more popular—and profitable—until the late 1950s. It was around that time that farmers began to sell their land to developers looking to build housing and shopping developments to support Scottsdale’s growing population.

After the war, tourism and arts were the economic drivers that continued to boost the economy throughout the 1950s and 1960s. Both were important generators of revenue, tax dollars and employment to Scottsdale, which still holds true today.

As more and more tourists began visiting Scottsdale, other areas of industry began to grow, such as hospitality, arts, attractions, sports and retail. In fact, during the ’50s and ’60s, Scottsdale was known as a significant fashion Cowboy road sign (circa 1956). destination, with many renowned fashion and accessory designers located along Fifth Avenue.

With Scottsdale’s popularity as a vacation oasis increasing substantially, Mayor Malcolm White, working with the Chamber and other civic leaders coined the well-known phrase describing the city as “the West’s most Western town.” Celebrating its western culture, the city successfully found ways to preserve the past while ensuring a successful future.

Drawing on its western heritage—a popular aspect of the city’s appeal, particularly among international visitors—Scottsdale launched a number of signature events. The Scottsdale Jaycees kicked off Parada del Sol in 1954, and the following year, the internationally-renowned Scottsdale Arabian Horse Show began. For more than 50 years, both events have generated millions of dollars in revenue for the city.

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now High-Tech and Healthcare

During the 1980s, the Scottsdale Chamber of Commerce and the City of Scottsdale did extensive research to find what industries would be most appropriate for Scottsdale, ensuring that the city’s Scottsdale Fashion Square economy would be as diverse as possible. What they found was that Scottsdale was becoming a prime location for corporate regional headquarters, high-tech businesses, and research and development firms.

From 1986 through the 1990s, a number of corporate headquarters relocated to Scottsdale, including JDA Software, Vanguard and the Dial Corp/Henkle. And in the 1990s, as Web-based technology made it possible for businesses to operate virtually anywhere, many business owners chose Scottsdale as the most desirable location for themselves and their employees to live, work and play.

Access to the Scottsdale Airport and Phoenix Sky Harbor Airport was also a key factor in businesses moving to Scottsdale during the 1980s and 1990s, as was the availability of office space and land in the Perimeter Center, areas north of the CAP canal zoned for business, and the Scottsdale Airpark, which today is a major economic stimulus to the city of Scottsdale.

The Scottsdale Airpark is a 3,100-acre commercial area that has become a national model for airportbased business parks thanks to the efforts of Scottsdale business and community leaders. in 2008 - 2800 companies and 52,000 employees. According to reports, the workforce within the Airpark tripled in the last 10 years, making it the second largest employer in Scottsdale.

Still at the center of the Airpark is the Scottsdale Airport, which has grown with the businesses that surround it. In 2004, there were more than 450 aircraft based there, ranging from single-engine recreational planes to corporate jets. In addition, approximately 200,000 takeoffs and landings occurred, making it the second busiest single-runway airport in the country and the busiest corporate jet facility in the state.

Another significant business center is SkySong, dubbed “the new model for this century’s workplace environment.” Located at Scottsdale and McDowell roads, SkySong is a mixed use project designed to bring business, innovation and technology together. An affiliation with Arizona State University also provides extensive research capabilities, as well as access to education opportunities and cultural events. In the years ahead, one thing is certain...the only thing constant is change.

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Photo: SkySong

Innovation and Beyond

Photo: Scottsdale Convention & Visitors Bureau

Beginning in the late 1950s, a shift in industries began to take place when Motorola opened its plant on McDowell Road. Considered Scottsdale’s first “major employer,” it employed thousands of engineers and industry workers, whose presence drove construction of housing, schools and retail centers. With Motorola (now General Dynamics) setting the groundwork, other high-tech industries followed.

To meet the needs of a rapidly growing community, Scottsdale Healthcare opened its first hospital in downtown Scottsdale on Osborn Road in 1962. Then called the City Hospital of Scottsdale, it housed 120 beds and served Scottsdale’s 10,000 residents.

As the city continued to grow, so did the need for quality healthcare, spurring the hospital to open additional campuses throughout the city in the following decades. Scottsdale Healthcare Shea opened in 1984 and, in 2001, the Virginia G. Piper Cancer Center opened. Scottsdale Healthcare Thompson Peak, the organization’s latest facility opened in 2007.

Scottsdale’s foothold on the healthcare industry was solidified even further when the renowned Mayo Clinic opened a campus in north Scottsdale in 1987. Mayo’s third campus in the country offers outpatient services including surgery, endoscopy and radiology. In 1998, the Mayo Clinic Hospital—the first hospital planned, designed and built by the Mayo Clinic—opened, delivering inpatient medical care to the surrounding community as well as patients from across the country and the world.

50andyears Counting

Downtown hosts Scottsdale Fashion Week.

Key moments in Scottsdale’s business history Photo: Scottsdale Convention & Visitors Bureau

1947 The Scottsdale Chamber of Commerce was reactivated with silversmith Wesley Segner elected as the organization’s first president. Originally organized in 1921, the Chamber had been defunct since the Depression.

1951 The Town of Scottsdale was incorporated as a city and Malcolm White was elected mayor. At the time of incorporation, Scottsdale consisted of one square mile and had a population of 2,000.

1955 The first Scottsdale Stadium was built on the corner of Civic Center Boulevard and Osborn Road. The Baltimore Orioles were the first Major League baseball team to play there.

1956 A Life magazine article called Scottsdale “one of the most desirable communities in the West.” The endorsement helped contribute to the city’s boom in population and building.

1957 Motorola opens on McDowell Road.

1958 Jack Huntress converted an auto repair store into a soda fountainrestaurant called the Sugar Bowl.

1959 Paul Messinger opens Messinger’s Mortuary on the corner of Miller Road and Indian School Road.

1960 Scottsdale’s census data puts the population at 10,026 in the city’s land area of 3.8 square miles.

1962 The City of Scottsdale Hospital is built on the corner of Osborn Road and Civic Center Boulevard. It later becomes Scottsdale Memorial Hospital and then Scottsdale Healthcare.

1967 The Scottsdale Airpark (then called the Thunderbird Industrial Park) opened on the site of Thunderbird Field in north Scottsdale Road.

Casa Precision, the first tenant, broke ground one year later.

1970 Scottsdale Community College opened. The school was built on land leased from the Salt River Pima-Maricopa Indian Community. Later that year, Scottsdale Community College opened on the Salt River Indian Community to the east of Scottsdale.

1973 The Scottsdale ArtWalk began. It is soon called “America’s Original ArtWalk.”

Photo: Scottsdale Convention & Visitors Bureau

1976 Armor Dial, which owned such subsidiaries as Greyhound and Armor Foods—opened their testing and manufacturing facilities at the Scottsdale Airpark. The company’s corporate offices followed suit 21 years later in 1997.

1987 The Phoenix Open moved to Scottsdale’s Tournament Players Club. Now called the FBR Open, it is the most-attended PGA golf tournament in the world.

1987 Joining its facilities in Rochester, Minn., and Jacksonville, Fla., the Mayo Clinic opened its third national campus in Scottsdale.

Scottsdale Healthcare Thompson Peak

SkySong

1993 The U.S. Conference of Mayors awarded the Most Livable City Award to the City of Scottsdale.

Source: City of Scottsdale

www.scottsdalechamber.com

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INFOCUS: Business After Hours At the Chamber’s August Business After Hours Mixer at SkySong, more than 200 business professionals from the Scottsdale Chamber and the Arizona Technology Council joined forces for an outstanding opportunity to meet new faces and forge new alliances. Attendees were given an inside look at SkySong, a new technology hub that serves the needs of businesses, research, technology and academia while building vital networks between university innovations and the global technology industry. This Business After Hours Joint mixer with the Arizona Technology Council is yet another way the Chamber leverages the Power of Many to help our member businesses grow!

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2. DJ Rick from Lunadisc always keeps the music going! 3. Holly Schor and Bob Denton catch up on business. 4. Thank you AZ Valley Events for the incredible food! 5. Marc Paquette, Alan Anderson and Eric Blomgreen say hello at the registration table 6. Christina Heide and Jody McPhearson welcome new Chamber employee Sarah Hansen (middle) to her 1st mixer. 7. BIG smiles from Rick Canez and Dr. Jennifer Polk – they were having a GREAT time! 8. Dave, Stephen and Angela discuss building their networks. 9/10. Standing Room Only at Business After Hours. 11. David Bluford and Chris Rhodes are all smiles at SkySong. 12. Attendees enjoy delicious food catered by AZ Valley Events. 13. Jody McPhearson exchanges business cards with a new member. 14. Sommelier Mike Binder serves Jeff Jameson a fine vintage. 15. Susan Ratliff and Susie Timm pose for the camera.

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memberSpotlight

By Michelle Jacoby

Steven Paul Salon

Photo: Ken Epstein

What is the most challenging aspect of owning and running a salon?

Steven Scholz

Scottsdale is synonymous with salons and spas. What do you do to set yourself apart?

What most sets Steven Paul apart is the level of passionate service customers receive from their stylist or other service provider. The salon’s atmosphere is also unique. Furnished entirely with period antiques and washed in warm colors, the ambiance makes people feel welcome and at home.

Too often, large salons such as ours feel cold, sterile and unwelcoming. That’s not what we’re about.

From the moment you walk through the door, you can feel the warmth and love.

What type of experience do you create for your clients?

I like to create the type of experience that moves clients to tell us how we’re doing. The greatest compliments we’ve received include, “Everyone was so friendly” and “I have never been so happy about my hair.” We also love it when clients say there is such a great energy about the salon.

connect: Steven Paul Salon 480-603-1000 stevenpaulsalon.com

New & Returning Members

“My career started 27 years ago when my mom suggested it might be something I’d enjoy and be good at,” Scholz says. “Proof that moms really do know best, I completed cosmetology school and opened my first salon in 1983. It was about the size of a closet, but I couldn’t have been happier.”

Scholz has significantly upsized since then. At more than 13,000 square feet, Steven Paul Salon is a signature salon and day spa that offers a multitude of services including hair, nail and skin care, massage, medical aesthetics and tanning.

“We opened the salon in downtown Scottsdale eight years ago. We were drawn to this wonderful building on the corner of Third Avenue and Marshall Way because of its charm and friendly neighborhood feeling,” Scholz says. “With the downtown trolley, horse-drawn carriages, art galleries, boutiques, and fabulous restaurants and wine bars all within walking distance, we just knew this was exactly what we wanted for our clients to experience and enjoy.”

With approximately 80 hair designers, estheticians and nail technicians on staff, Steven Paul Salon offers an array of the latest services and innovations

in beauty. From hair extensions to nail art to skin rejuvenation, the salon also offers massage and medical spa services.

“We offer Botox, laser facials, laser hair and vein removal, and hormone balance therapy,” says Scholz.

“We also have Versa Spa sunless tanning and antiaging treatments.”

But what gives new meaning to the words “full-service” are the salon’s unique amenities. If clients are in the mood to treat themselves to a mini shopping spree, Bizaar Bazaar has everything from ladies and men’s fashions to handbags, jewelry and accessories. Or if something tasty is in order, Café Steven Paul serves up sandwiches, salads, soups and flatbread pizza.

It’s been more than 25 years since Scholz’s mother gave him those words of advice that established his career in the salon industry. In 2002, she passed away from cancer, inspiring him to create Margie Girl Cosmetics in her memory.

“Margie was my best friend and sole inspiration for what is now Steven Paul Salon,” he says. “I feel her love and pride everyday and will forever strive to make the salon a place full of love, passion and devotion to the amazing art of creating beauty for all those who enter.”

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For stylist and entrepreneur , the decision to get into the beauty business began with a little nudge from his mother.

The most challenging aspect of the business is also the most rewarding and that is to be in a profession that allows us to make people feel better about themselves. There’s nothing better than watching your client walk out of the salon with a much brighter skip to their step than when they came in and knowing this may have just been the most pleasant thing that’s happened to them all day.

Events Calendar

Scottsdale @ Work spoke with Steven Scholz, owner of Steven Paul Salon, about what it takes to keep Scottsdale beautiful:

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Entrepreneurial Assets

m e m b e r s p ot l i g h t

MEMBER communique´

JOIN NOW! Call us at 480-355-2700 or visit us on the Web at www.scottsdalechamber.com. www.scottsdalechamber.com

2009 | SCOTTSDALE@WORK | SEPT / OCT

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Events Calendar

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New & Returning Members

NEWMEMBErs

MC-10 MC-2

Advantage Aircraft Charters, Sales & Service Landmark Aviation Cristy Clements 14600 N. Airport Drive Scottsdale, AZ 85260-2420 480-948-2400 www.landmarkaviation.com Offering a wide range of services, including executive airport facility, aircraft maintenance, charter and aircraft management. We provide a single source for all your aviation needs.

Management Consulting Campbell Management Consulting LLC David Campbell 506 E. Maryland Phoenix, AZ 85012-1132 602-266-0886 www.campbellmanagement.us CMC is a unique project management consultancy specializing in delivering successful projects across diverse industries, from software development to IT infrastructure and training.

Pet Grooming, Sitting & Boarding Camp Bow Wow Carrie Bernardi 10320 N. Scottsdale Rd. #400A Scottsdale, AZ 85253-1434 480-398-2267 www.campbowwow/scottsdale A day camp and boarding facility for dogs. The dogs play all day and snooze the night away.

Free interview day. Where a dog can be a dog!

Classic Accounting Services CPA For Hire PC Joy Hollenberg Jaske 33755 N. Scottsdale Road #130 Scottsdale, AZ 85266-1568 480-437-9022 We help business properly set up and maintain their accounting systems from data entry through financial statement preparation. We tailor services to meet your needs.

Advertising Impact Mobile Billboards Dean Campbell 947 S. 48th St. #117 Tempe, AZ 85281-5122 480-921-2682 www.impactmobileaz.com We operate a fleet of billboard trucks covering the entire Metro Phoenix area for clients to further promote their products and services to the consumer public in a cost-effective way.

Appraisers J Levine Auction & Appraisal LLC Josh Levine 2200 N. Scottsdale Road Scottsdale, AZ 85257-2145 480-496-2212 www.jlevines.com

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Beauty Salons & Spa Treatments The Hair Gallery Salon and Spa LLC Melissa Graziosi 7620 E. Indian School Road #109 Scottsdale, AZ 85251-3610 480-946-9183 www.hairgalleryscottsdale.com A hip, fun, trend-setting New York-style salon and spa. Our staff strives to provide the best beauty experience possible.

Business Consultants Targeted Business Solutions LLC Howard LaGraffe 14362 N. Frank Lloyd Wright Blvd. #1000 PMB 1103 Scottsdale, AZ 85260-8847 480-305-5656 www.targetedbusinesssolutions.biz A licensed professional business coach and member of the Professional Business Coaches Alliance, Howard LaGraffe helps business owners identify and overcome hurdles to greater profitability and success.

Communications Send Out Cards – Gerry Brock Gerry Brock 13440 N. 44th St. #1195 Phoenix, AZ 85032-6365 602-296-7677 www.sendoutcards.com Entertainment Games 2 U Greg Nelson 23226 N. 39th Terrace Phoenix, AZ 85050-5412 480-695-2548 www.g2u.com Event Production – General E Events & Entertainment LLC Kellie Threadgill 480-390-3667 www.eeventsaz.com Home/Commercial Repair Fleming Complete Mike Barnes 133 E. Comstock Drive #1 Chandler, AZ 85225-1282 480-237-0765 www.flemingcomplete.com Repair and maintenance needs? Fleming Complete can be your one call for your repair needs. No job is too small or too big for our team.

Internet Advertising & Services Tony Marino Marketing LLC Tony Marino 480-383-9254 www.tonymarinomarketing.com We work with business owners like you and help them grapple with the problems of getting more customers and making more sales.

Limousine Services Majestic Motorcoach LLC Jim Gibbany 4832 E. Surrey Ave. Scottsdale, AZ 85254-3529 602-885-4919

Please welcome the following new Chamber members who joined us in June and July 2009.

www.majesticmotorcoach.com Majestic motorcoach provides chauffeured transportation in our Mercedes Luxury Coach, offering business jet convenience, comfort and productivity...at ground level.

Medical Clinics Mollen Immunization Clinics LLC Mike Cihlar 8328 E. Hartford Drive Scottsdale, AZ 85255-5466 480-214-2000 www.flushotsusa.com Mollen Immunization Clinic is the second largest and one of the most trusted providers of influenza (flu) immunizations in the United States.

Prosthetic Orthotic Associates Lana Nassan 3303 N. 75th St. Scottsdale, AZ 85251-6402 480-946-2286 www.poa-az.com Serving the Valley since 1986, we custom fit artificial limbs, braces, DBS and mastectomy. Our focus and specialty is individualized patient care.

Printers Despins Printing and Graphics Jackie Wszalek 15770 N. Greenway Hayden Loop #101 Scottsdale, AZ 85260-1656 480-483-0166 www.despinsprinting.com Full-service printer with a tradition of great customer service. From business cards to posters, our friendly, creative and knowledgeable staff will help you make a great impression.

Spa/Wellness Reflections Laser Center & Med Spa Geoffrey Leber, MD PC 5410 N. Scottsdale Road #D500 Paradise Valley, AZ 85253-5941 480-945-5522 www.thebevhillsdoc.com Plastic surgery, skin rejuvenation/foto facial, skin tightening, wrinkle reduction, facials, microdermabrasions, skin care, laser hair removal, cellulite reduction/ Velashape, Botox/Juvederm, Restylan, weight loss, acne treatments.

Storage Facilities Units Mobile Storage Paul B. Cardosi 1250 E. Hadley Phoenix, AZ 85034-4103 602-258-8648 www.unitsaz.com

Basic Attorneys-At-Law Finefrock Law Firm PLLC Marcus Finefrock 7120 E. 5th Ave. Scottsdale, AZ 85251-3208 (480) 584-4886 A DUI/Criminal Defense and Personal Injury firm representing the injured and criminally accused in all traffic, misdemeanor, felony, and federal prosecutions. www.finefrocklawfirm.com

Attorneys-At-Law

Employee Placement

J Phillip Glasscook PC J Phillip Glasscook 13430 N. Scottsdale Road #106 Scottsdale, AZ 85254-4059 480-941-4359 www.jpglaw.com Business law and estate planning, business transactions and litigation, real estate, contracts, collections, bankruptcy, wills, trusts, estates and probate.

SCS Enterprises Scott Sprague 12288 E. Cortez Drive Scottsdale, AZ 85259-3311 480-661-1023 Owned by Scott Sprague, Scottsdale Centered Staffing is an outsourced staffing provider for small and midsized companies that offers full-service staffing solutions on an hourly/ project basis.

Banks

Environmental Services

Wells Fargo Business Bank Christina C. Heide 14595 N. Scottsdale Road Scottsdale, AZ 85254-4069 602-653-0368 www.wellsfargo.com

Green Ideas Inc. Jennifer Bongiovanni Karas 1130 N. 2nd St. Phoenix, AZ 85004-1806 602-635-7925 www.egreenideas.com Green Ideas Environmental Building Consultants, a GSA Classified Small Business provider, offers a wide variety of services including educational programs, sustainable consulting and LEED project management.

Business Consultants Business Blogging Pros Dave Barnhart 2157 W. Kathleen Road Phoenix, AZ 85023-7265 602-647-7847 www.businessbloggingpros.com Chiropractors Better Health Solutions Abbas Khayami 8040 E. Indian School Road #100 Scottsdale, AZ 85251-2685 480-945-6900 www.drkhayami.com A wellness clinic whose main focus is your health and well-being. A sampling of our services include chiropractic care, massage, therapy, physiotherapy, natural supplement and lifestyle counseling.

Coaching Elements and Energy LLC Rosanne Rusnock 8314 E. Via de Encanto Scottsdale, AZ 85258-3807 (480) 241-5805 www.elementsandenergy.com Feng shui and life coaching.

Consulting Services MCS Biotech Resources Chris Mitchell 9977 N. 90th St. #110 Scottsdale, AZ 85258-4425 480-268-2000 www.mcsbiotech.com Provides capital, consulting and a wide range of professional services to select biotech companies.

Contractors – Electrical Infinite Electricity Marilizabeth Birk 8711 E. Pinnacle Peak Road #219 Scottsdale, AZ 85255-3517 480-251-8457 www.infinite-electricity.com As experienced general and electrical/ residential contractors, we evaluate your needs and design the best solar PV and hot water system for you!

Floor: Coverings, Care Shaw Hospitality Group Diane Berg 4821 N. 70th St. Scottsdale, AZ 85251-1241 480-980-7331 Bring the language of design to your next project. Please call for carpet for your public spaces and guest rooms. www.shawhospitalitygroup.com Food Market – Specialty The Kitchen Market Cafe & Wine Bar Cyndi Krause 8977 N. Scottsdale Road #504 Scottsdale, AZ 85253-2334 480-612-0100 www.thekitchenscottsdale.com A market, cafe and wine bar featuring an artisan bakery, cheese shop, espresso bar and wine shop offering inspired cuisine for dine-in or take out.

Health Food Products & Vitamins Financially Fit Aaron Shuster 15029 N. Thompson Peak Pkwy. #B11-434 Scottsdale, AZ 85260-2223 480-203-2879 www.mygunrider.com/financiallyfit.com HOME REPAIR All-In-One Maintenance Barry Nemet 7801 E. Moreland Scottsdale, AZ 85257 602-690-4567 All in One Maintenance specializes in new construction and remodeling projects - large or small, interior or exterior. Painting, Plumbing, Electrical, Tiling, Kitchen & Bath, Window Replacement, Door Installation, Prep Houses for Sale, Minor Landscaping, Fully insured, Free Estimates, Discounts on Labor if Paid in Cash.

JOIN TODAY! Call us at: 480.355.2700 or visit us on the web at: www.scottsdalechamber.com

Medical Devices & Sales

Records Management

Monterey Benefits LLC Steve Grady 9150 E. Del Camino Drive #112 Scottsdale, AZ 85258-4317 480-596-5010 www.montereybenefits.com We assist employers in purchasing and managing the group insurance benefits offered to employees such as medical, dental, life, accident, disability and long-term care.

Innovated Hearing Solutions Mary V. Meyer 10893 N. Scottsdale Road #115 Scottsdale, AZ 85254-5279 480-315-1320 Hearing aids, hearing tests, assistive listening devices, earmolds, earplugs, digital technology, hearing aid repairs and maintenance.

First Edge Solutions Joshua Bryzelak 17855 N. Black Canyon Hwy. Phoenix, AZ 85023-1207 602-353-8625 www.firstedgesolutions.com

Payroll Services

Marketing-Sales, Consulting

XpressPay Inc. Greg Ott 8912 E. Pinnacle Peak Pkwy. #F9 Scottsdale, AZ 85255-3649 602-388-4057 www.xpresspay.net We supply workmans compensation, insurance, payroll, human resouces, 401(K), dental insurance, medical insurance, supplemental insurance to small businesses.

Big company benefits to small business flex spending.

Fashion by Robert Black Robert Black 7144 E. 1st Ave. Scottsdale, AZ 85251-4306 480-650-7456

Gear Marketing LLC Jason D. Yarger 2929 N. 70th St. #1043 Scottsdale, AZ 85251-6377 602-999-2529 www.gearonlinemarketing.com

Real Estate – Investments Gulf Acquisitions & Development LLC Emmanuel R. Ashiagbor 1701 E. Colter St. #170 Phoenix, AZ 85016-3372 602-214-2279 Dedicated to providing affordable yet sustainable real estate with aesthetic relevance that endures value and promotes a balance between cost and function.

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Charitable Organization St. Mary’s Food Bank Alliance Pat Fehlhaber 2831 N. 31st Ave. Phoenix, AZ 85009-1518 602-242-3663 www.firstfoodbank.org St. Mary’s Food Bank Alliance, the world’s first food bank, provides 300,000 meals daily through 11 food programs in 13 counties.

Four Peaks Grill & Tap Fry’s Food & Drug Stores Infiniti of Scottsdale Jackson Financial Advisors Inc. Legacy Bank Lesser Associates LLC Paramount Financial Payroll Control Systems Rawhide Western Town & Steakhouse Residence Inn by Marriott N. Scottsdale Scottsdale Thunderbird Suites Servpro® of Scottsdale SmithGroup Incorporated Stieg/Wachtel Orthodontics SuperShuttle International Thunderbird Artists Inc Von A. Hallauer/Edward Jones Invest.

Wal-Mart Wal-Mart Western International University 1-4 Years ACI Alliance Bank of Arizona Arbonne International-Susan Godwin Arizona American Water Bedmart Berry & Damore LLC Blueseeds Brinks Storage Solutions Classy Closets Consolidated Personnel Services Inc.

CruiseOne Elite Dental Plan Ethical Property Management Services First Financial Equity Corp.

Freedom Inn at Scottsdale Go Green Landscape & Janitorial Serv.

Grand Canyon Planning Associates LLC K.T.N. Salon & Day Spa Lindamood-Bell Learning Processes Michael H. Manson Muscular Dystrophy Association Inc. Nautilus Insurance Group LLC Optical Shop of Aspen Payroll Experts Phoenix Zoo Pony Express Cleaners Prileo Home Care Pro One Media Productions Radisson Fort McDowell Resort & Casino Simplified Automation Systems Southwest Ambulance Technical Solutions The Law Office of Marc C. Paquette The Literacy Company The Wolff Company The Woods Group Tim Walch CPA PC Wildfish Seafood Grille

Business and Tax Strategies Designed To Work Complete Accounting & Income Tax Service Located in the heart of Scottsdale, we serve our clients in a professional manner with a personable approach.

Please contact us and we’ll extend to you a FREE consultation on any of your business or tax matters.

Brent L. Ainsworth & Associates, LLC 480.756.0006 www.ainsworthllc.com 8205 E. Via de Ventura, Suite 140, Scottsdale, AZ 85258

2009 | SCOTTSDALE@WORK | SEPT / OCT

New & Returning Members

www.scottsdalechamber.com

5+ Years Alcor Life Extension Foundation Allstate Ins/Jim Rosenfield Agency Appraisal Technology AZ Luxury Apt. Rentals LLC BankUSA Boss Properties Central Arizona Project Colliers International Custom Storage Inc. DataPreserve David Brashear Jr. PLC Days Inn at Scottsdale Fashion Square E & J’s Designer Shoe Outlet Factors Southwest LLC Fasturtle Technologies LLC

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10+ Years Arizona Best Real Estate Arizona Sun Products Inc. Barrett-Jackson Auction Company BlackWood Systems Inc. Camelback Adventures Inc. Casino Arizona CCS Presentation Systems Inc. Chart House Restaurant Classic Residence by Hyatt Costco Wholesale #427 Desert Sky Properties Inc. DMB Associates Inc. Eli’s American Grille Employee Involvement Systems Forever Living Products Int’l Inc. Gainey Suites Hotel Hampton Inn Scottsdale at Shea Heckman Marketing Associates Inc. Independent Newspapers Inc.

Jennings Strouss & Salmon PLC Maracay Homes Markel Southwest Underwriters Mountain Valley Church Nussbaum & Gillis PC O’Day Printing Corporation Overland Gallery of Fine Art Roaring Fork Sandra Wilken Luxury Properties Scottsdale Nursing & Rehabilitation Ctr Scottsdale Prevention Institute SimCom Training Centers Southwest Gas Corporation Stonegate Community Association Sun Devil Trophy Inc. Top Banana Promotions

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US Precious Metal Buyers LLC Marie Colarusso-Calvin 7047 E. Greenway Pkwy. #190 Scottsdale, AZ 85254-8111 480-626-2336 www.uspmb.com Provide an easy way for individuals to exchange their unwanted gold, silver and resellables for cash. Storefront, roadshows and housecalls are offered.

Thank You to our Members who renewed in June and July 2009 25+ Years Arizona Soaring Inc./Estrella Sailport Boys & Girls Clubs of Greater Scottsdale Brunswick Via Linda Lanes Fiesta Bowl & Insight Bowl Hammond Travers & Tuttle PC Hawbaker Hawbaker & Associates Inc. Scottsdale Fashion Square Scottsdale Resort & Conference Center Scottsdale Unified School District #48 Village Locksmith

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Events Calendar

Hawaiian Experience Spa Mike Ibach 10855 N. 116th St. #130 Scottsdale, AZ 85259-4185 480-661-2991 www.hawaiianexperiencespa.com A Hawaiian-themed day spa in north Scottsdale offering massages, facials, body scrubs and body wraps. Franchise opportunities now available.

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REGISTER: www.events.scottsdalechamber.com INFO: 480.355.2700 business after hours

Signature Events Not your typical event! From the dynamic energy of the Scottsdale Business tradeshows to the excitement of the Sterling Awards, attendees are sure to have a great time at these signature Chamber events.

Scottsdale Business Showcase Tradeshow

Sterling Awards - November

Thurs., Sept. 10, 3-7 p.m.

Chaparral Suites Resort Let the Good Times Roll with the Scottsdale Area Chamber because it’s time for our Fabulous ‘50s Tradeshow!

To reserve your booth, call Monica at 480-949-2172.

Celebrating Business Excellence, Innovation and Stewardship With a rigorous application, judging and selection process, the prestigious Sterling Award is one of the most coveted business awards in the Valley.

Call Cari at 480-355-2720 to apply.

Networking - champions breakfast Word of mouth marketing begins here! Held on the first and third Thursday of the month. Free for members, guests $20. Purchase a 4-minute commercial or tabletop display for extra exposure. Sponsored by LunaDisc Entertainment. Advanced registration requested.

Thurs., Sept. 3, Oct. 1 and Nov. 5

Thurs., Sept 17

Thurs., Oct. 15

30-Second Claim to Fame

Roundtable Exchange

Roundtable Exchange

Give your best 30-second commercial in front of 100+ businesses. Scottsdale Fashion Square Mall, Food Court (Scottsdale & Camelback roads) 7:15-9 a.m.

Scottsdale Cottonwoods Resort Suites 6160 N. Scottsdale Road 7:15-9 a.m.

CORT Furniture 8666 E. Shea Blvd. #400 7:15-9 a.m.

Inspire Luncheons - Connecting Women for Success Get connected! Take advantage of this opportunity to expand your network and meet leading Arizona women who share their experiences that have shaped their success.

Wed., Sept. 17

Wed., Oct. 21

Bettianne Mitchelle

Susan Brooks

International Executive, Start-up Investor, Champion for MS Scottsdale Resort & Conference Center 7700 E. McCormick Pkwy.

11:30 a.m.-1:15 p.m.

Founder & CEO, Cookies from Home Scottsdale Resort & Conference Center 7700 E. McCormick Pkwy.

11:30 a.m.-1:15 p.m.

NETWORKING - chamber business builders

The best social networking in Scottsdale!

At our Business After hours monthly mixers, you can network with 250+ business professionals in a relaxed social setting at unique and exciting venues throughout Scottsdale.

Members free; guests, $20.

Sponsored by LunaDisc Entertainment and Scottsdale. com. Advance registration strongly encouraged.

“Driven to Success” Mixer Thurs., Sept. 24 Pinnacle Infiniti/Nissan 7601 E. Frank Lloyd Wright Blvd.

5-7 p.m.

“Taste of the Islands” Mixer Thurs., Oct. 22 Tommy Bahama 15205 N. Kierland Blvd.

5-7 p.m.

Thinking of a fresh new way to build sales?

Our exclusive referral group is structured so members can promote their business and help each other to actively and easily generate viable referrals in a non-competitive environment. It’s like having your own sales force! Meets the 2nd and 4th Wednesday of each month.

Interested in becoming a Chamber Business Builder? E-mail jmphearson@scottsdalechamber.com or call 480-355-2714.

airpark First Friday Airpark Breakfast. Presented by our Airpark Committee on the first Friday of each month, this event promises airpark businesses access to opportunities, connections and insights to help you make informed decisions and get involved in the community. Topics range from development to transit to the impact of special events and legislation.

Members $15 ($20 day of event), guests $25 ($30 day of event). Advance registration required. Presented in partnership with the Scottsdale Airpark News.

Oct. 2

The Business of Alternative Energy Join us for an informative session about the energy market, energy tax credits and issues of sustainability

Presented by Donald G. Robinson President and Chief Operating Officer, Arizona Public Service (APS) Location: TBD 7:30-9 a.m.

education knowledge is power! Successful business people share a common thread — a commitment to learning. Our educational programs are designed to give you a hands-on experience with real-life examples for tools, training and success. Free for members (unless noted); advance registration required. Business Smartz Workshops presented by SRP. Wed., Sept. 2, Oct. 7 and Nov. 4 Member Orientations Learn everything you need to know about growing your business with the Chamber.

4725 N. Scottsdale Road #210 7:30–9 a.m.

SEPT / OCT | SCOTTSDALE@WORK | 2009

Begins Sept. 18 Creating your Social Media Strategy A four-part series presented by Dave Cooke, sponsored by SRP and The Scottsdale Republic. $249 for all four classes 7:30-10 a.m.

Begins Oct. 23 Communication Styles in the Workplace A four-part series presented by Kandi Lee, sponsored by SRP and The Scottsdale Republic. $249 for all four classes 7:30-10 a.m.

GET Young Professionals Sept. 17 Building your Professional Brand Location TBA $15 in advance, $20 at door.

5:30-8:15 p.m. getphoenix.org Oct. 15 Networking Mixer The Lodge 4422 N. 75th St. $10, 5:30-8:15 p.m. getphoenix.org All events subject to change.

Please check Web site for up-to-date information regarding Chamber events.

FOR INFO ON THESE EVENTS VISIT: events.scottsdalechamber.com or call: 480.355.2700

Helping Arizona businesses make a good impression 3030 N. 3rd Street, Phoenix, AZ 85012 602.631.2000 www.scfaz.com

SCF Arizona cares about Arizona workers and is your partner in workplace safety.

Put us to work for you as your partner in workers’ compensation insurance.

Call today for

1 FREE MONTH!

480-305-2000

Visit us online for your virtual tour: www.advantageofficesuites.com

Executive Suites | FlexSuites | Virtual Offices Available at all Advantage Office Suites locations: > High speed Internet access

> Furnished and unfurnished offices

> Flexible terms

> VoIP telephone service

> Covered parking

> Lounge with coffee service

> Conference room access

> On-site General Manager

> Convenient freeway access

> Video conferencing

> Class “A” environment

> Administrative services

> Front desk Receptionist

> All inclusive pricing

> Prestigious Address

PHOENIX | CHANDLER | SCOTTSDALE | PORTLAND And more than 600 network locations nationwide

www.scottsdalechamber.com

2009 | SCOTTSDALE@WORK | SEPT / OCT

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chamberfeature

Ways to Maximize your Chamber Membership

1

Find your way at Member Orientation. Held the first Wednesday of every month at the Chamber.

2. Add Chamber staff to your e-mail lists. We want to know what’s going on with you.

3. Share feedback with us so we can design great programs for you.

4. Nominate your business for a Sterling Award. It’s great publicity!

5. Request a copy of our media distribution list so you can send your press release to the local media.

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Friend us on Facebook. Our friends are your friends.

7. Get peace of mind for less with discounts from Blue Cross Blue Shield of Arizona.

SEPT / OCT | SCOTTSDALE@WORK | 2009

8. Get face-to-face with the Airpark community at our Airpark Tradeshow every spring.

9. What can the Chamber do for you? Check out our online member information center at www.scottsdalechamber.com/member.

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Display your Proud Member logo—shoppers are 63 percent more likely to want to purchase goods or services from a known Chamber member.

11. Mix and Mingle with 200+ business professionals at our monthly Business After Hours Mixers.

12. Exposure made just for you! Customize a personal sponsorship package by calling Tina Miller at 480-949-6283.

13. Celebrate the grand opening of your business with a Chamber ribbon cutting!

14. Don’t be shy at networking events.

Everyone is there for the same reason. You can do it!

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What? You’re still shy? Attend our free quarterly Network 2 Networth training and learn how to network like a pro!

16. Chamber members are automatically listed at Scottsdale.com. Expand that listing for a discount and drive even more people your way!

17. Embrace the “power of community” by getting more involved in ours. Chamber committees are always looking for volunteers.

18. Create BUZZ by giving your best 30-second “commercial” at our Champions Breakfast Claim to Fame event. You may even win an award for your performance!

19. Be open to new ideas. You never know who is going to be your next best partner.

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Banner ads on the Chamber Web site are a great way to get valuable exposure at a great price.

chamberfeature 21. If you’re new to the Chamber, find an Ambassador. Our Ambassadors would love to help you get acquainted.

23. Plan your week with the Chamber by using our weekly Events-at-a-Glance eNews delivered each Monday to your inbox 24. Get the word out about your business by donating a door prize for an upcoming Chamber event.

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Build brand awareness at our Fall B2B Tradeshow.

This year’s theme is the 1950s! It’s the most fun you can have while growing your business, Daddy-O! 26. Drive customers to your business with a coupon posted in our free Member Marketplace.

27. Increase your visibility with Scottsdale’s Business Community by advertising in Scottsdale@Work magazine.

28. Learn something new in business.

Attend a Business Smartz workshop.

29. Earn a cash back dividend for having a safe workplace with our SCF Arizona Association Safety Program.

36 36. Outshine the competition. Connect with other CEOs, senior level executives and emerging leaders by joining an Executive Edge group.

37. Pay for your membership through referrals with our Add-A-Member, Add-AMonth program.

38. Learn how to use Social Media by attending our Business Smartz Workshop Series 39. Practice the art of word of mouth networking at more than 100 yearly networking events.

40. Put your business on the map by advertising in the annual Chamber Map. Fifteen thousand copies are distributed every year!

41. Read a business book or get up to date business data. It’s free through our association with the Scottsdale Public Library.

Post your press release on our free online Member Marketplace.

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22. Find your inspiration at our monthly Inspire Luncheons for professional women.

46. Stop by our office and visit. Tours departing daily!

Switch it up. If you normally attend an evening mixer, try a morning mixer and vice versa.

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48. Need some good advice? Meet with a certified SCORE Business Advisor at the Chamber.

49. Networking with the Airpark Community is a snap at FAB, the First Friday Airpark Breakfast series.

50 Shop Scottsdale! The Chamber’s membership directory is your best resource for great local businesses that support our community.

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Renew your membership online. It’s easy, it’s convenient and it saves paper

31. Share your knowledge. Become a Scottsdale @ Work Business 101 expert.

32. Save big bucks with our OfficeMax Discount Card and Partner Advantage Program.

33. Join us at City Hall and become a business advocate.

34. Get savings and safety with discounted employee background checks and tenant screening from Reliable Background Screenings.

35. Attend exclusive events with city leaders and elected officials by joining the Chamber’s Partner Council/Scottsdale Partnership.

www.scottsdalechamber.com

43. Serve on a committee. Your voice makes a difference in our community.

44. Share your experiences and best practices. Submit an article to the Business Smartz Article Library. It’s free for members.

45. Visit the partnerships page of our Web site for more tools, more resources and more opportunities. www.scottsdalechamber.com/more.

50 2009 | SCOTTSDALE@WORK | SEPT / OCT

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BUSINESS 101: issues & answers Business issues are answered by Scottsdale Chamber members and area professionals in each edition of Scottsdale@Work. To submit your issue to our participants, please contact them directly. If you are interested in becoming an Issues & Answers advisor, please contact us at info@mpgcompany.com or call 480-588-9505.

Business Financing

Communications

Insurance

Al Smith, CEO 480-348-3400

Robyn Barrett Managing Member 480-947-9340 (office)

Douglas Amenda, CLU, President (480) 284-6400

robyn@factors-southwest.com www.factors-southwest.com

asmith@f2fl.com www.f2fl.com

doug@amendainsurance.com

ISSUE: It is getting difficult to meet payroll and other bills since customers are taking longer to pay. What can I do to make sure I can cover all the expenses?

ISSUE: I’ve heard that video conferencing is very expensive and only big companies can afford to use it. Is that true?

ISSUE: Why are Hired and Non-owned Auto coverages included in my business insurance program?

Answer: Businesses are strapped for money and trying to close the gap (e.g. when payroll and expenses have to be paid before cash comes in from customers). The cash gap can be shortened by factoring which provides quick access to cash by advancing against a company’s accounts receivables. Factoring differs from a bank loan in that funding decisions are based on the creditworthiness of your customers; a bank makes credit decisions based on a company’s financial history and standing.

Answer: This has been true in the past. Today, however, there are HD videoconferencing solutions for even the small, one-person office. Some companies have systems that cost hundreds of thousands of dollars for the system itself, then thousands of dollars in monthly fees to keep it running. Fortunately, there are videoconferencing providers that will give you a true high-definition experience (just like watching your HDTV at home) for a fraction of the cost. They will even let you rent the system and provide the support, training and maintenance for a small monthly fee.

Answer: Unlike personal car insurance, commercial car insurance will not automatically extend to a rental car. The Hired Auto option provides for the extension of selected coverages to a vehicle rented on a business trip or for a replacement vehicle while an insured vehicle is being serviced.

The Non-Owned Auto option provides liability coverage for your business if an employee, using his own car, causes an accident in the course of his employment, such as running an errand or making a sales call. These coverages are also available as an option on your General Liability coverage. Please consult your insurance agent for details.

Legal Advice

Marketing

Networking

Robert P. Rutila, Associate (480) 383-1800

Rick McCartney, Principal 480-588-9505

Jody McPhearson Relationship Manager 480-355-2714

rrutila@buchalter.com www.buchalter.com

www.mediapublishersgroup.com

jmphearson@scottsdalechamber.com www.scottsdalechamber.com

ISSUE: Does the Americans with Disabilities Act (ADA) permit an individual with a disability to sue a business when that individual believes that discrimination is about to occur?

ISSUE: What is the affect of my business holding off on marketing during tough times?

ISSUE: How can I tell the difference between a lead, a referral and an introduction?

Answer: There was a recent survey among consumers by Ad-ology Research that quoted consumers as saying that 48% believe that a lack of marketing by a business during a recession indicates that the business is likely struggling. On the other hand, the survey noted that a large majority of consumers think that businesses that continue to market are competitive and/or committed to doing business. Now is a time to capture those consumers and stay ahead of your competition. Be diligent and cost-effective, but don’t be absent – not now.

Target your clientele, build a powerful message and advertise with consistency to capture the market.

Answer: We all have sales goals. Some are weekly, some are quarterly and others are annually.

In order to reach those goals, it’s important to spend your time wisely and stop chasing leads.

Answer: The ADA allows an individual to allege discrimination based on a “reasonable belief” that discrimination is “about” to occur in a place of public accomodation. For instance, a person who uses a wheelchair may legally challenge the construction of a new business that would not be accessible to individuals who use wheelchairs. If involved in the construction of a business open to the public, consult your architect and attorney early, when ADA compliance may be relatively inexpensive compared to a lawsuit later down the road.

• Lead – I give you a business card that I picked up somewhere. This is cold and sends you chasing.

• Referral – I give you the business card of a person I spoke with about you. This is warm and may or may not turn into something.

• Introduction – I brought this person to an event to specifically meet you. This is hot and is the preferred method.

QUOTABLE: “Business, more than any other occupation, is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight.” - Henry R. Luce 18

SEPT / OCT | SCOTTSDALE@WORK | 2009

Find out if Minimally Invasive Surgery is right for you.

• Less Time in the Hospital • Less Pain • Less Cutting (Smaller Incisions)

• Less Scarring • Less Recovery Time • Less Complications

The Minimally Invasive Surgery Program at Scottsdale Healthcare is a leader in the Southwest.

With the most experienced joint replacement specialized orthopedic surgeons, the newest computer-assisted navigation technology and our elite Magnet award-winning nurses*, compassionate staff and volunteers, experience World-Class Patient Care.

Ask your physician or call (866) 969–8526 to learn more.

World-Class Patient Care Osborn Medical Center* | Shea Medical Center* | Thompson Peak Hospital

profiles: building your business In today’s economy, it’s helpful to know that there are resources available to assist you in challenging times like these.

Building Your Business advisors offer years of experience, expert advice and unparalleled services that will help you grow your business or get it back on track.

Employee and Tenant Background Screening Rudy Troisi

President, Reliable Background Screening Since 1990, Reliable Background Screening (RELIABLE) has been providing nationwide employee background checks and tenant screening services. We enable businesses and property owners to save money and protect their assets by helping them identify risks, maintain compliance with state and federal regulations, and minimize their exposure to potential lawsuits.

Not all background screening companies are the same. RELIABLE is an experienced company with a solid record and proven history of uncovering information omitted by applicants, thereby reducing liability for employers and landlords.

Unlike most other companies, our Quality Control Department reviews every report.

Background screening saves you money. Don’t spend thousands of dollars paying an employee that you never should have hired due to their past. Studies have proven it costs thousands of dollars to train just an entry-level employee. A background check typically costs less than one day’s pay. Plus, performing a background check is generally your best protection against negligent hiring and retention lawsuits. Under these lawsuits, employers have been found responsible for their employees’ actions, even when the employee was not working at the time of the crime. These lawsuits have cost companies millions of dollars, forcing some into bankruptcy.

If you could have known, you should have known.® Reliable Background Screening services clients in more than 40 states. Due to our high level of service quality, the Scottsdale Area Chamber of Commerce and the Arizona Employers Council have selected RELIABLE as their exclusive Rudy Troisi, President endorsed partner for employee background checks and tenant screening services.

602-870-7711 Whether you’re a landlord with a tenant screening need or an employer wanting to protect your company, Reliable rudy.troisi@reliablescreening.com www.reliablescreening.com Background Screening is the best choice for you.

Arizona Bankers Serving Arizona Businesses Pat Taylor Senior Vice President- Business Banking

Pat Taylor, Senior Vice President 602-324-6700 ptaylor@deserthillsbank.com www.deserthillsbank.com

Desert Hills Bank was founded by a team of Arizona bankers and lending experts to provide the highest possible level of service to Arizona businesses. As an independent community bank, we offer deposit and loan programs that can be tailored to fit the individual needs of small- to mid-sized businesses in the Arizona marketplace. We pride ourselves on being a true business partner with our business customers.

“Building relationships and truly understanding the goals and needs of each of our business clients is what we are all about,” says Pat Taylor Sr., Vice President of Desert Hills Bank. “When a business comes to us with their current plan and their future dreams, we work together with them to offer products and services that make sense for their business.

We are locally owned and operated, which allows us to be responsive to what people in our area want from their bank.

Our Privilege Business Banking package allows us to sit down with the client and pick and choose from an extensive list of products and services to tailor-build a unique banking and lending program to meet their individual needs.”

The professionals at Desert Hills Bank are a great resource for information on FDIC insurance coverage. If you have any questions about your banking needs, stop in any one of our offices and speak with our banking experts. You will find us exceptionally well-educated and we will help you get the maximum coverage for your needs. We have six locations throughout Arizona including: Phoenix, Scottsdale, Sun City, Prescott, Village of Oak Creek, and Sedona.

If you are interested in sharing your professional know-how and assisting companies that need your expertise, become a Build Your Business advisor by contacting us at info@mpgcompany.com or call 480-588-9505.

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SEPT / OCT | SCOTTSDALE@WORK | 2009

With all of the turmoil in today’s financial industry, maybe it’s time to start “banking” at a credit union.

As a member-owned, not-for-profit financial cooperative,

we exist to serve our members not profit from them.

We’ve been locally owned and operated in Arizona since 1929!

The Leader In Employee Benefits:

We’re strong and we’re here to stay.

HOLMES MURPHY

Check out our full-range of business accounts and services to help you manage and grow your business.

15505 N. Hayden Rd. | (south of Frank Lloyd Wright Blvd.)

Ranked among the nation’s top 24 largest* independent insurance brokers, Holmes Murphy & Associates has earned a solid

Call a Business Relationship Officer today

reputation for leadership in Employee

(480)786-2360 • FirstCU.coop

Benefits and Risk Management.

Holmes Murphy knows your business thrives when you optimize your two most vital resources: people and money. We help you

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resources at risk. We ask the right questions

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Cost-effective marketing with our clients’ interests in mind.

This is no time to be absent.

A DV ERTISIN G | GRAPH IC DE SIGN PU BLIC RE LATIO N S | O N LINE M E DIA

at the right time, and we create customized solutions to protect your profitability and move you toward your business goals.

DES MOINES

If you are looking for an advisor who

CEDAR RAPIDS

understands the complexities of Employee

DALLAS

Benefits — and a partner who helps you

DAVENPORT

develop the right financial solutions, call

DENVER

Holmes Murphy today.

KANSAS CITY MADISON

*Business Insurance, July 2009.

OKLAHOMA CITY OMAHA

© 2009 Holmes Murphy & Associates

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identify and manage the issues that put those

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PEORIA SCOTTSDALE SIOUX FALLS ST. LOUIS

480.588.9505 | INFO@MPGCOMPANY.COM www.scottsdalechamber.com

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profileofSUCCESS

Prestige Cleaners Donn Frye, president Don Frye Sr., founder It all started in 1964 when the first Prestige Cleaners opened on the corner of Scottsdale and Camelback roads. Forty-five years later, the family-operated company has grown into one of Arizona’s largest dry cleaners with approximately 100 employees and eight Valley locations.

Heading up the operation is president Donn Frye, son of Don Frye Sr., who, at 92, has had a memorable career as founder of Prestige Cleaners. In 1980, the U.S. Small Business Administration named him Arizona’s Small Business Person of the Year and the late mayor of Scottsdale, Herb Drinkwater, proclaimed June 17-23, 1984 as Don Frye Week in recognition of Frye’s contributions to the Scottsdale community.

“When my father started the business, one of his goals was to get to know our city better, including the business people who made Scottsdale successful,” says Donn Frye.

To do this, the company joined the Scottsdale Chamber and became involved with a number of local nonprofits.

Prestige’s commitment to the community is as strong as it is to their industry. Over the years, the company—which received the Scottsdale Chamber’s Sterling Award for Small Business in 2005—has developed and implemented such services as home and office delivery, wedding gown preservation, same-day service and convenient drive-through service.

And in an industry where chemicals and solutions are so prevalent, Prestige has made a significant effort in reducing their carbon footprint with such offerings as biodegradable poly bags (or no poly bags) and a hanger recycling program that rewards customers while keeping hangars out of landfills.

“We are known as the ‘greener cleaner’,” says Frye. “This is a result of years of researching and investing in products, systems and equipment that offer the most gentle and environmentally friendly garmentcare available.”

As the company approaches its 50-year anniversary, Frye says it will continue to be involved with the industry both locally and nationally.

“This allows us to keep up on the latest innovations and products, and help us decide what can best help us serve our customers.”

Childhood ambition: Veterinarian. I should have been Steve Irwin!

Guilty pleasure: Motors. I have several cars and motorcycles, some that are quite old.

Best trait: I do what I say I will do.

Worst trait: Procrastination.

First job: A janitor at Prestige Cleaners.

Photo: Ken Epstein

connect: Prestige Cleaners 480-948-2781 prestigecleaners.com

QUOTABLE: “Whenever an individual or a business decides that success has been attained, progress stops. - Thomas J. Watson 22

SEPT / OCT | SCOTTSDALE@WORK | 2009

www.scottsdalechamber.com

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