Influencing outcomes for 23 Years © LPM
1
Contents
First of all, our clients With clients like ours, we would have to be leaders How our Human Resources and organisation keep us close to our clients The way in: Communications Consultancy and Media Advisory Services LPM services exclusively for Clients Contact details
© LPM
2
MAIN PLAYERS
Public Relations with Results
© LPM
3
POINTS OF VIEW
Public Relations with Results
© LPM
4
VALUE
Public Relations with Results
© LPM
5
STAGES
AUDIENCES
Public Relations with Results
© LPM
6
VICTORIES
OBJECTIVES
Public Relations with Results
© LPM
7
VISIBILITY KNOWLEDGE
Public Relations with Results
© LPM
8
Grande Prémio APCE para melhor Comunicação Externa
CAMPAIGNS
PRODUCTS
Public Relations with Results
© LPM
9
CRISES
INTERESTS
Public Relations with Results
© LPM
10
FACES
CAUSES
Public Relations with Results
© LPM
11
WORLD 2.0
Public Relations with Results
© LPM
12
First of all, our clients With clients like ours, we would have to be leaders How our Human Resources and organisation keep us close to our clients The way in: Communications Consultancy and Media Advisory Services LPM services exclusively for Clients Contact details
© LPM
13
First of all, our clients
LPM is a Client Consultant. It is not a service provider.
Every day the 12 LPM teams help to manage the communications of approximately 50 of the most important institutions in the Portuguese market – as well as some in the Angolan market.
© LPM
14
First of all, our clients
We work with Companies, Trademarks, Interest Groups, Regions and Associations.
In addition, under the ‘Causas’ Project sponsored by BES ‐ Banco Espírito Santo – we provide media advisory services for around 15 Non‐ Governmental Organisations.
We have also developed partnerships with local consultants in Spain, France, Italy, Germany, Benelux, the United Kingdom and Brazil.
© LPM
15
First of all, our clients
LPM is a Client Consultant. It is not a service provider.
Why?
Because you need to have a global vision of Communications and Public Relations in order to act efficiently and effectively.
© LPM
16
First of all, our clients
For informations about our clients please contact: Paula Guerreiro Administrative Assistant paulaguerreiro@lpmcom.pt Tel: (351) 965 273 484
© LPM
17
First of all, our clients
With clients like ours, we would have to be leaders How our Human Resources and organisation keep us close to our clients The way in: Communications Consultancy and Media Advisory Services LPM services exclusively for Clients Contact details
© LPM
18
LPM leads the way
We manage many of the most important media portfolios We work with demanding and sophisticated clients We employ the most experienced and qualified human resources We have the best communications resources on the market We take pride in being specialists in communications We constantly update our tools We embrace a global vision of the communications disciplines
Influence summarised © LPM
19
About LPM
PIONEER
LEADER LPM stands out as the leader in its sector, given the reputation of its clientele, the number of its permanent contracts, the quantity and experience of its human resources and the volume of fees it generates. am
Founded in 1986 by Luís Paixão Martins, LPM Comunicação was a pioneer in Portugal in the field of Communications and Public Relations Consultancy. 23 years later, we continue to innovate.
YARDSTICK From the very start we have been seen as a yardstick in the field consultancy, consistently demonstrating innovation through our programs and being associated with key events and projects that have marked our country’s recent history. © LPM
20
About LPM Main Indicators 50 Permanent contracts 85 consultants, managers and communications experts 3 Offices: in Lisboa, Gaia and Luanda Actions in 7 European countries and Brazil on a daily basis €8 million annual turnover
Influencing outcomes for 23 years *approximate values
© LPM
21
Our Values
OUR VALUES
Quality
Respect
Excellence in products, services and staff, leading to client and employee satisfaction.
Innovation
Positive relationships with our colleagues, clients and the business community.
Competitiveness Financial success that rewards both us and our clients.
We are always one step ahead of the market.
Diligence We are responsible partners you can trust.
© LPM
Entrepreneurial Spirit A first rate team with the ability to take charge and make a difference.
Transparency The Media Advisors’ Code of Ethics describes our professional practices.
22
First of all, our clients With clients like ours, we would have to be leaders
How our Human Resources and organisation keep us close to our clients The way in: Communications Consultancy and Media Advisory Services LPM services exclusively for Clients Contact details
© LPM
23
Human Resources
LPM has a rich and active portfolio of permanent clients. It plays an important role in the Portuguese market, as well as coordinating international networks. How do we manage to stay close to each of our clients?
Because our Human Resources are organised to keep us close to our clients.
© LPM
24
Team 1
Team 7 Team 6
Team2
Client Management Directors Team 5
Client Management Directors
Team 3
Team 9 Team 4
Team 8
Team 11
Client Management Directors Team 10
Team 12
© LPM
25
The Team Two Senior Client Directors
LPM brings together a unique team of experienced and qualified consultants with many years of experience in the sector, on a range of important projects.
Each client has a dedicated team working on their account.
12 teams
All teams include a director, a project manager, a press officer, two media analysts and a consultant. © LPM
26
Directors Chairman Senior Client Director Senior Client Director
Senior Client Director 18 years’ experience | 13 years at LPM Specialist in Health, Regional, Tourism and Transport PR Programs
Senior Client Director
14 year’s experience| 5 years at LPM Specialist in Health and Media Strategy
35 years’ experience | 3 years at LPM Specialist in Large‐scale Campaigns, Institutional and Political PR Programs
Assistant Client Director 11 years’ experience 7 years at LPM Specialist in Communications Projects and Media Advisory Services
Mediática Division
Team Leader Team Leader
Health Division
18 years’ experience 13 years’ experience 1 year at LPM 5 years at LPM Specialist in Large‐scale Specialist in Media Communications Strategy Projects
30 years’ experience 18 years’ experience 7 year at LPM 2 year at LPM Specialist in Media Specialist in Health PR Strategy Programs
Director of Operations
20 years’ experience 10 years at LPM Specialist in Public Relations and Advertising
Team Leader
Director of Publishing
Chief Financial Officer 12 years’ experience 1 year at LPM Specialist in Tax Consultancy
21 years’ experience 7 years at LPM Specialist in Editorial Projects
Team Leader
Team Leader
14 years’ experience 15 years’ experience 11 years at LPM 2 years at LPM Specialist in Political Specialist in Institutional and Product Communications and Communications the Blogosphere
Director of New Projects
12 years’ experience 3 years at LPM Specialist in Marketing and New Projects
Executive Director © LPM
27
Administrador/Director-Geral Luís Paixão Martins
Direcção-Geral de Clientes
Direcção-Geral de Clientes
Catarina Vasconcelos 18 anos de experiência | 13 anos de LPM Especialização em Programas de RP em Saúde, Directora-Geral de Clientes Territórios, Turismo e Transportes
Adjunta
Directora-Geral de Clientes Adjunta Joana Machado 11 anos de experiência 7 anos de LPM Especialização em Projectos de Comunicação e Assessoria Mediática
Direcção de Operações Graça Pereira 20 anos de experiência 10 anos de LPM Especialização em Relações Públicas e Publicidade
Direcção-Geral de Clientes João Paulo Velez
Armando Salvado 14 anos de experiência | 5 anos de LPM Especialização em Estratégias de Assessoria Mediática
Director de Equipa João Belo
Divisão Mediática João Seabra
35 anos de experiência | 3 anos de LPM Especialização em Programas de RP para Grandes Campanhas, Institucional, Política
Divisão de Saúde Carla Rodrigues
18 anos de experiência 30 anos de experiência 1 ano de LPM 7 anos de LPM Especialização em Especialização em Projectos de Estratégias de Comunicação de larga Assessoria Mediática escala
Director de Equipa
Director de Equipa
Rodrigo Moita de Deus
Jorge Coelho
15 anos de experiência 2 anos de LPM Especialização em Comunicação de Saúde
Direcção de Edições
15 anos de experiência 14 anos de experiência 2 anos de LPM 11 anos de LPM Especialização em Especialização em Comunicação Política e Comunicação Institucional e Blogosfera de Produto
Direcção de Produção Margarida Maurício
Maria Luís
19 anos de experiência 6 anos de LPM Especialização em Iniciativas e Produção Gráfica e Audiovisual
11 anos de experiência 2 anos de LPM Especialização em Marketing e Novos Projectos
Alexandra Vaz 21 anos de experiência 8 anos de LPM Especialização em Projectos Editoriais
Direcção de Novos Projectos
Direcção Financeira Direcção Executiva João Paixão © LPM
Paulo Azevedo 12 anos de experiência 1 ano de LPM Especialização em Consultoria Fiscal
28
First of all, our clients With clients like ours, we would have to be leaders How our Human Resources and organisation keep us close to our clients
The way in: Communications Consultancy and Media Advisory Services LPM services exclusively for Clients Contact details
© LPM
29
Communications Consultancy This service makes integrated use of a series of communications tools; planning is done at a strategic, tactical and operational level; problems and opportunities are regularly assessed; and advice is given as to the best communications strategy to adopt.
Political Decisors
Stakeholders
Relations with other publics
Collaborators
Partners
Media Relations
Media Relations
Lobbying Communication
Marketing Communication
Strategic Communication Consultancy CLIENT´S OBJECTIVES
Promotional Material
Crisis Communication
Editions
Relations with other publics
Public opinion
Institutional Communication
Public organisms
Media Relations
Opinion leaders
Relations with other publics
Organizations of the Civil Society
Supplyers
Clients
Events Competitors
Sponsorship Marketing Plans © LPM
Media Training
30
Communications Consultancy
Our daily work ; Regular meetings to evaluate the problems and opportunities facing our clients and to discuss their communications strategies;
; Strategic, tactical and operational planning: drawing up plans, including context analysis, positioning in relation to the various target audiences, identification of key factors, marketing channels, key messages, scheduling communications actions, evaluation methods;
; Research and study of specific themes and issues of relevance to the client; ; Preparation of documentation to support meetings and presentations; ; Advice on issues of image and protocol; ; Strategic and tactical advice for sensitive communications or communications in times of contingency or crisis.
Š LPM
31
Advanced Media Monitoring LPM Comunicação offers an unrivalled advanced media monitoring service, which provides an immediate analysis of the client’s and its interests’ presence in the media.
Archive Alerts
¾ Newspapers covers ¾Highlights ¾Mpeg files
¾ Site ¾Access by PDA
Research
© LPM
32
Advanced Media Monitoring
Our daily monitoring service ; First thing every morning, our clients receive, via email, a list of the current news items in their sector published in the Portuguese media. This list includes national and regional press, general and specialist publications, agencies, national television and radio and online media. ; Clients also receive daily digital features of the most important news together with newspaper, magazine, internet and radio summaries, as well as television segments in digital file format. ; First thing every morning, including weekends and public holidays, clients receive the front page headlines from the major newspapers via SMS text message.
© LPM
33
Media Advisory Services
We organise ourselves as our Clients’ Permanent Press Office, to enable us to act rapidly and globally, serving as a professional platform for contacts. Our staff, most of whom are former journalists, keep track of the rapid developments on the media scene and work systematically with the media to capture their attention, create events and suggest angles of interest.
LPM Comunicação Client
Advice
Execution
Media
Monitoring effects and contexts LPM Comunicação
We have an advisory section that analyses and suggests the most appropriate strategies and marketing channels for each situation, as well as an operations section to develop and execute media plans. © LPM
34
Our daily work
; Regular contact with clients to plan and coordinate work; ; Selecting the media that best suit the client's press initiatives and identifying the most appropriate journalists for each client; ; Content editing for journalists (press releases, diary information, etc.); ; Note: all texts written and dispatched in the client's name are reviewed by a Contents Editor before final approval by the client; ; Mass or personalised dispatch of documents (text, photos, presentations, etc) to journalists; ; Editing press packs; ; Regular contacts with the media to pass on information and scout for communications opportunities; ; Setting up interviews, articles and news reports ; Setting up and organising meetings with journalists; ; Receiving and accompanying journalists at scheduled times.
Š LPM
35
First of all, our clients With clients like ours, we would have to be leaders How our Human Resources and organisation keep us close to our clients The way in: Communications Consultancy and Media Advisory Services
LPM services exclusively for Clients Contact details
© LPM
36
LPM services exclusively for Clients
For our clients – and our clients only ‐ we have created quality resources in: Media Training
Public Relations Programs
Graphic design
Brand Management
Film creation and production
Financial Communication
Design and production of promotional materials
Internal communication
Editing and production of publications
Crisis Communication
Production of books and brochures
Corporate Social Responsability Projects
Design of logos and trademarks
Mediatization of products and services
Production of marketing packs
e‐Communication
Creation of crisis manuals
Electoral Communication Programs
Design of websites, web‐letters and virtual centres
These services, like all LPM’s human and technical resources, are only available to our permanent clients.
© LPM
37
Public Relations Programs
© LPM
38
Public Relations Programs
© LPM
39
Financial Communication
© LPM
40
Internal Communication
© LPM
41
Corporate Social Responsability Projects © LPM
42
Mediatization of products and services
Š LPM
43
e‐Communication
© LPM
44
Media Training
© LPM
45
Design and production of promotional materials
© LPM
46
Editing and production of publications
© LPM
47
Production of books , brochures and marketing packs
© LPM
48
Design of logos and trademarks
Aeroporto Beja (MOPTC)
Conferência Lisbon Energy Forum
Rede 7 da Carris
Conferência Câmara Municipal de Matosinhos (Galp Energia)
© LPM
Belém Redescoberta
Eleições presidenciais 2006 Campanha Cavaco Silva
49
Our partners
Market studies
Auditing and Consultancy Media monitoring and evaluation
Media agencies
Advertising
© LPM
50
First of all, our clients With clients like ours, we would have to be leaders How our Human Resources and organisation keep us close to our clients The way in: Communications Consultancy and Media Advisory Services LPM services exclusively for Clients
Contact details
© LPM
51
For rates and contractual conditions please contact: Paula Guerreiro Administrative Assistant paulaguerreiro@lpmcom.pt Tel: (351) 965 273 484
Š LPM
52
LPM head office
Edifício Lisboa Oriente Av. Infante D. Henrique, 333H, Esc. 49 1800‐282 Lisboa Portugal Tel: (+351) 21 850 8110 Fax: (+351) 21 853 0426 lpmcom@lpmcom.pt
Chairman Luís Paixão Martins
Executive Director João Paixão joaopaixao@lpmcom.pt Administrative Assistant Paula Guerreiro Tel: (351) 21 850 8110 paulaguerreiro@lpmcom.pt
www.lpmcom.pt © LPM
53
Influencing outcomes for 23 Years © LPM
54