+
Making a difference
Recruitment of Annual review 2012-2013 non-executive director to the Board of MCH
Medway Community Healthcare CIC providing services on behalf of the NHS Registered office: MCH House, Bailey Drive, Gillingham, Kent ME8 0PZ Tel: 01634 337593 Registered in England and Wales, Company number: 07275637
www.medwaycommunityhealthcare.nhs.uk Non-executive director
Page 1
Non-executive director to the Board of MCH Thank you for showing an interest in this role and for taking the time to read this information pack. We are looking to appoint a Non-Executive Director, to serve on our Board of Directors, to support the continued strategic development of the organisation as a successful and growing social enterprise. This is a challenging but ultimately worthwhile position which will test your skills in leadership, strategy, governance, public engagement and service improvement. The prize is to provide the highest quality of community services, which can ensure the well-being of significant numbers of clients and patients of all ages and backgrounds, many of whom have long term health care requirements. We do hope that you will follow up your interest in this role and make an application. Please do not hesitate to contact either of us if you would like further advice or an informal discussion about the role. We can be contacted on 01634 334698. Yours sincerely
Peter Horn, Chair
Non-executive director
Martin Riley, Managing Director
Page 2
MCH is different Medway Community Healthcare (MCH) is a Community Interest Company (CIC), formed in 2011, and was one of the first social enterprises in the NHS family. We are a £58 million business with around 1,350 staff working across 30 service areas. Our values: We are caring and compassionate We deliver quality and value We work in partnership We use our values to shape everything we do. Patient feedback shows that we embed our values in the way we work. We recruit people who share these values and this contributes to high levels of patient satisfaction; only .01% of patients raise formal complaints and many more contact us to share positive experiences. We have a strong track record of partnership working with local GPs, Medway NHS Foundation Trust, Medway Council and other key stakeholders. We are committed to working in partnership with our local communities to continue to deliver high quality clinical and business support services, whilst maintaining financial sustainability, and delivering good clinical outcomes for patients and social value to the communities we serve. As a competitive, dynamic and fragmented healthcare environment emerges, we are developing a culture of enterprise, innovation and customer service that goes beyond the traditional models of the NHS. We support and encourage clinicians to consider new ways of working so that we will always remain a provider of choice. We are absolutely committed to growing and strengthening community health services for the people of Medway. However as a social enterprise we have the commercial freedom to broaden our vision, investing in products and services which generate income. We use 100% of this income to improve the quality of the NHS services we provide. We are an organisation that is owned by our employees. If you join our team, you can be actively involved in our business decisions and plans for the future. If the opportunity to work in a dynamic and ambitious organisation with a clear commitment to care and compassion, quality and value, and partnership interests you, we would be delighted to receive your application.
Non-executive director
Page 3
Why work with us? Medway Community Healthcare is a great place, but don’t just take our word for it! 98% of patients would recommend us to friends and family (September 2015) The NHS would be a better place if all staff applied the level of care that you and your colleagues show.
86% of staff would recommend us as a place to receive care (2014/15 staff survey) In 2014/15 our 4,482 compliments outnumbered complaints 18:1 Named Apprenticeship Employer of the Year by HEKSS
Social Enterprise UK Awards finalist 2014 and 2015 Raised £8,768 for our charity Medway Cares through staff fundraising efforts. Diversified income streams through new service lines, including an internal forum where staff pitch ideas to the executive team. Three marketable therapy products are being developed as a result. North Kent CCGs presented us with an 'Improving the Culture of Care Award' at the 'Mainstreaming Francis' event in 2015. Shortlisted for ‘Health and Social Care’ social enterprise at the Social Enterprise UK Awards 2015. Our Board won an NHS Leadership Recognition Award 2015 for Governing Body of the Year. NHS Innovator of the Year awarded to one of our health visitors at the Kent, Surrey and Sussex Leadership Recognition Awards 2014 with our corporate director being awarded runner-up in the NHS Leader of Inclusivity of the Year.
Non-executive director
Page 4
Patients and service users are always providing us with feedback to make sure we’re still meeting their needs and expectations. Last year we recorded over 1500 compliments.
Non-executive director
Page 5
We see partnership as key to quality: partnership with people who use our services, our staff, other providers of health and social care, our commissioners and the community as a whole. This requires effective communication, openness and honesty. We are committed to ensuring that as an organisation we will always learn and never become complacent about our care provision. MCH staff are key to delivering our organisational values (see diagram below) which we endeavour to embed in everything we do, from pledges from our services to a staff recognition scheme and to selection and appraisal of our staff.
To further support staff engagement, staff can nominate themselves to join our Elected Members Forum (EMF). The EMF supports effective communication and feedback between staff and the board. Non-executive director
Page 6
We are looking to appoint an outstanding person to enhance the MCH Board and actively participate in the committees of the Board and the work of the organisation. This is an exciting opportunity to be part of a team which leads a large and successful community health service provider and which will support that organisation to grow further.
Qualities required of Non-Executive Directors As part of the Board team, the Non-Executive Directors need a breadth of experience from the public, private or the voluntary sectors and academic or community roles. In particular we need people with a senior level experience, who are able to demonstrate experience of working in large and complex organisations with significant budgets. We are looking specifically for a qualified and currently or recently practicing accountant to become chair designate of our audit and risk committee. Applicants will need to demonstrate expertise in one or more of the following areas:
Quality and customer service experience gained at a senior level. Business development expertise in a service delivery organisation. Finance experience gained at a senior level in a large and complex organisation with a recognised financial qualification. Governance experience; bringing experience of strategic planning, financial, risk and performance management. Commercial experience at senior level; bringing both governance and private sector expertise.
While candidates with experience of the health and social care sector would be welcome such experience it is not a pre-requisite for a successful application. You may provide evidence of these other areas of expertise in your application, if you wish. However, we do not expect applicants to have experience in all areas. If you are shortlisted for interview, you will also need to show that you have the competencies required to be effective in these demanding leadership roles and how you demonstrate adherence to MCH’s leadership qualities framework (see appendix 1).
Roles and responsibilities of Non-Executive Directors As a Non-Executive Director you will work as an equal member of the Board of Directors. You will share responsibility with the other members for the decisions made by the Board and for the success of the organisation in leading the improvement of healthcare services. Your role as a Non-Executive Director will be to use your skills and your personal experience to:
Contribute to the development of organisational strategy to enable the organisation to fulfil its leadership responsibilities for healthcare of the local community Ensure that the Board sets challenging objectives for improving its performance across the range of its functions Contribute to regular assessments of the Board’s effectiveness and overall performance Monitor the performance of the executive team in meeting the agreed goals and improvements targets Ensure that financial controls and systems of risk management are robust and that the Board is kept fully informed through timely and relevant information Take part on the appointment of Executive Directors and other senior staff and decide their remuneration
Non-executive director
Page 7
Ensure that the organisation promotes employee involvement, values diversity in its workforce and demonstrates equality of opportunity in its treatment of staff and patients and in all aspects of its business
Although we are not a public sector body, we believe that the Nolan Principles 1 are important in terms of how we conduct ourselves and our business and go hand in hand with our Board Members Code of Conduct (see Appendix 2).
Basis for Appointment The Chair and Non-Executive members of the Board of Medway Community Healthcare hold office and are governed by the Articles of Association agreed by the Board. Non-Executive Directors are appointed by the Elected Members’ Forum of Medway Community Healthcare.
Tenure of Office The initial term of office will be 2 years with the possibility of appointment for a further term subject to the terms of office set out in our Articles of association. The term of office may be terminated early if necessary in line with the organisation’s articles.
Employment Law Appointments are not within the jurisdiction of Employment Tribunals. Neither is there any entitlement for compensation for loss of office through employment law. The Non-Executive Director has the legal status of an office holder and is not an employee of Medway Community Healthcare. The Non-Executive Director does not have the authority to bind MCH.
Remuneration As a consequence of your appointment, you are entitled to be remunerated for so long as you continue to hold office as Non-Executive Director. You are entitled to receive remuneration only in relation to the period for which you hold office. There is no entitlement to compensation for loss of office. The current rate of remuneration payable to Non-Executive members is £9,041 a year.
Tax and National Insurance Remuneration is taxable under Schedule E, and subject to Class 1 National Insurance contributions. Any queries on these arrangements should be taken up within the Inspector of Taxes or the Contributions Agency respectively.
1
The Seven Principles of Public Life include: selflessness, integrity, objectivity, accountability, openness, honesty and leadership
Non-executive director
Page 8
Allowances The Chairs and Non-Executive members are also eligible to claim allowances, at rates set centrally, for travel and subsistence costs necessarily incurred on Medway Community Healthcare business in accordance with current policies.
Time Commitment This role will include some time commitment during the working day or in the evening according to the requirements of Medway Community Healthcare. Non-Executive members normally devote 3 days a month to their board responsibilities.
Public speaking On matters affecting the work of Medway Community Healthcare; Non-Executive Directors should not normally make political speeches or engage in other political activities. They should act with professional integrity and act in the way they consider, in good faith, would be most likely to promote the success of the company and not adversely affect the organisation. The Code of Conduct for the Board of Directors provides further information on the statutory duties and responsibilities under the Companies Act 2006 to which they should adhere.
Conflict of interest The Code of Conduct for the Board of Directors and the company’s Conflict of Interest Policy require board members to declare either on their appointment to the Board, or at the earliest opportunity, any business interests, position of authority in a charity or voluntary body in the field of health and social care, and any connection with bodies contracting services. These must be entered into a register.
Indemnity MCH holds an executive risks policy that provides liability insurance for all Directors and officers. The policy is subject to some general exclusions, the details of which can be provided on request.
Confidentiality and data protection If appointed you will be asked to enter into the attached agreement relating to confidentiality and intellectual property.
More information about the NHS The Medway Community Healthcare website includes information such as business plans, annual reports and further information about services: www.medwaycommunityhealthcare.nhs.uk The Department of Health has information including latest policy initiatives: www.dh.gov.uk. This website also has information about social enterprises The Independent Regulator for NHS Foundation Trusts is known as Monitor www.regulator-nhsft.gov.uk
Non-executive director
Page 9
The Community Interest Company (CIC) Regulator also has an informative website www.cicregulator.gov.uk
Provisions affecting membership of the Board of Directors and circumstances under which you will not be considered for these posts No person may become or continue to be a Director if they: are an Elected Member of MCH’s Elected Members’ Forum, or an Elected Member or Director of an NHS body. Whilst the Articles allow such appointments to be approved by the Board of Directors our current position is that if you are currently a chair or NonExecutive of another NHS body or a competitor of MCH, you would need to resign your existing position before being appointed as a Non-Executive Director of MCH; are a spouse, partner, parent or child of another Director or of an Elected Member of MCH; are the subject of a disqualification order made under the Company Directors Disqualification Act 1986; become bankrupt or make any arrangement or composition with creditors; have refused without reasonable cause to fulfil any training requirement or other requirement established by the Board of Directors; or fail to attend three consecutive Board Meetings and the Directors resolve that the Director can be removed for this reason.
Non-executive director
Page 10
Application and selection process Applicants should complete a cv with a supporting statement demonstrating their suitability for the position. The cv and supporting statement should be sent to Helen Cunningham, HR & Organisational Development Director at helen.cunningham1@nhs.net by 9am on 14 March 2016. Shortlisted candidates will be invited to a selection event on 23 March 2016. Candidates who are shortlisted will be informed by 17 March at the latest.
Equality and diversity As a provider of healthcare, our commitment to Equality, Diversity and Human Rights underpins our values. We aim to treat everyone who uses our services with respect, recognising their individual needs and responding in a caring and compassionate way. We will challenge discrimination wherever it arises. We will proactively foster an environment in which everyone is valued equally and supported so they can participate with confidence. As we provide services commissioned by the NHS, legally, we are required to fulfil the general equality duty set out in the Equality Act 2010 i.e. we must have due regard to the need to:
Eliminate unlawful discrimination, harassment and victimisation Advance equality of opportunity between different groups Foster good relations between different groups
These three aims apply to the so called ‘protected characteristics’ laid out in the Act. These are: age; disability; gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex/gender and sexual orientation. We have agreed a set of equality objectives which aim to make a reality of our responsibilities under the Equality Act. Our progress against these is published on our intranet and our website and is regularly updated. We aim to create a working environment in which staff are able to give of their best, where there is no bullying and harassment or discrimination and all decisions are based on merit. To help create this environment we have developed a number of employment policies which set standards of behaviour across the organisation to ensure fair treatment for all and to help us proactively recruit the diverse workforce we need to properly serve our local community. These standards of behaviour apply to all our staff and any contractors, Agency or consultant staff that work for us.
Your personal information Your personal information will be held in accordance with the Data Protection Act 1998. You will not receive unsolicited paper or electronic mail as a result of sending us any personal information. No personal information will be passed on to third parties for commercial purposes. When we ask you for personal information, we promise we will:
only ask for what we need, and not collect too much or irrelevant information
Non-executive director
Page 11
ensure you know why we need it protect it and insofar as is possible, make sure nobody has access to it who shouldn't ensure you know what choice you have about giving us information make sure we don't keep it longer than necessary only use your information for the purposes you have authorised
We ask that you:
give us accurate information tell us as soon as possible of any changes tell us as soon as possible if you notice mistakes in the information we hold about you
If you apply for this role, we will share some of the information you provide with the members of the selection panel, so that your application form and CV can be assessed. These individuals will usually be identified in the information pack. The monitoring information you provide is not used in the selection process and will not be shared with the selection panel assessing your application.
Non-executive director
Page 12
Living in Medway In Medway you can work and live, not work to live, with more leisure time due to short commutes, a host of activities on your doorstep and easy access to Kent’s great coastline and countryside. Medway is currently enjoying a £1 billion regeneration investment which is set to further transform the area over the next few years. There are great train connections to mainland Europe and access to London is under an hour. By road, Medway offers convenient access to major motorways including the M20 and M25 and is just 30 miles from the centre of London and 40 miles from the Channel Tunnel. All of the London airports are within easy travel distance with Gatwick less than an hour away and Heathrow just over an hour. The Medway area benefits from several heritage attractions including the Historic Dockyard in Chatham, Upnor Castle, Fort Amherst and the Great Lines.
Rochester, the historic hometown of Charles Dickens, boasts the second oldest cathedral in England and a Norman castle. The castle grounds host annual summer concerts including contemporary and classic musical stars. The town has speciality shops, cafes, restaurants and a monthly farmers market. Proud of its association with Charles Dickens, Medway hosts the annual Dickens Festival and the Dickensian Christmas. In May, the Sweeps festival of Morris dancing and folk music attracts thousands of people. Gillingham-born Will Adams, founder of the Japanese Navy, is still celebrated locally at an annual festival in the town. Non-executive director
Page 13
There are several theatres within the Medway area as well as a vibrant live music scene, high quality bars and restaurants and a professional football team. With its outstanding shopping, dining and entertainment opportunities, Bluewater, one of the largest shopping centres in Europe, is just 20 minutes away. The Pentagon and Hempstead Valley retail centres offer closer convenient stores. The local area has abundant facilities, including skiing, yachting, cycling, wind-surfing, country walks and swimming. Medway has a history of hosting major sporting and cultural events. The sports facilities at Medway Park were used as pre-Olympic training grounds by international athletes.
Crime in Medway is lower than the England and Wales average. Medway Community Safety Partnership (CSP) consists of Medway council, Kent Police and other public agencies who work to make Medway a safer place to live, work and visit. Given its close proximity to London, where the average property price is ÂŁ524,000, Medway is over 270% cheaper with an average house price of ÂŁ193,000. Medway primary schools are on a par with the national average for achievement, with 97% of reception aged children in Medway being offered one of their four named schools. Secondary school is of a high standard with several grammar schools in the area and the Department of Education shows that pupils in Medway achieve higher than the national average in their GCSE results. Medway has been successful in establishing a flourishing higher education sector. It is the base to four universities, more than anywhere else in England, three of which share a new campus at Chatham Maritime and have benefitted from a ÂŁ130 million investment. Non-executive director
Page 14
Appendix 1
Non-executive director
Page 15
Appendix 2 MCH Board member code of conduct Purpose The purpose of this code of conduct is to provide Board members with clear guidelines as to their standard of behaviour, responsibilities, and best practice in fulfilling their obligations to Medway Community Healthcare C.I.C. General Board members must have a good understanding of, and be sympathetic with, the aims and objects of Medway Community Healthcare C.I.C and act in accordance with the Articles at all times. Board members must act and make decisions in the best interests of Medway Community Healthcare C.I.C. Board members must play an active role in board and committee meetings, having spent due time reading and digesting board papers in preparation for the meeting. Regular attendance at meetings is required to ensure that best practice in governance is reached and maintained. Board members must not receive any financial or non-financial benefit that is not explicitly authorised by their agreement for service or contract of employment. Board members should not exert any influence to garner any preferential treatment for themselves or their family, or other connected persons. Board members are jointly and severally liable for their decisions; therefore decisions should be taken together, as a team, and recorded accurately in the minutes. Board members are accountable to a range of interested parties for their actions and as such decision-making and governance issues should be as transparent as possible, except for when confidentiality is required. Should a Board member feel they require further guidance or training in their role, it is their responsibility to inform the Chair or managing Director, and in liaison with the Chair develop opportunities for new training on an individual or group basis. Any information of a confidential nature must remain so outside the confines of the Board meeting. Board members will comply with Medway Community Healthcare’s policy on gifts and hospitality. Conduct at all Board and committee meetings should be polite and business-like, and Board members will not be disruptive, or use sexist, racist or other offensive remarks. Board members will act as role models and exhibit behaviour in line with organisational values of working in partnership, delivering quality and value and being caring and compassionate. Conflicts of Interest Board members have a duty to act properly in the event that they have an actual or potential conflict of interest. If in the conduct of a Board or committee meeting, a Board member has a conflict of interest relating to an agenda item, the conflict should be declared and, if necessary, the Board member must not take part in the discussion and withdraw from the meeting. If a Board member has a substantial and ongoing conflict of interest that will affect his or her ability to contribute to the Board, they may be required to resign from the Board, either for a temporary period or permanently. Board members are required to notify the company secretary of all Directorships or other positions held and to advise the chairman and/or company secretary immediately a conflict of interest may arise. Board members should complete a declaration of interests form, and this should be updated regularly and at least annually.
Non-executive director
Page 16
Medway Community Healthcare CIC providing services on behalf of the NHS Registered office: MCH House, Bailey Drive, Gillingham, Kent ME8 0PZ Tel: 01634 337593 Registered in England and Wales, Company number: 07275637
www.medwaycommunityhealthcare.nhs.uk
Scan me into your phone >