HUMAN RESOURCES NEWSLETTER January 2020
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PowMac 2019 - Team Building MP´s Team Building during the PowMac in Egypt was a sign of a unified & strong MP Family. C-Levels, HoD´s & GM´s from DMC´s and Hotels collaborated, were accountable, managed risk by aiming to succeed, grow and yield together…and on top of it all Team Members had fun and continue shaping MP´s future together…
PowMac´s Team Building stations included: • • • • •
Risk Management
Growth
Human Resources Newsletter – January 2020
Human Resources MPI - Head Office
Build
Yield
Commit Think Drink Carry Build
Commit
Empowering HR Business Partners As we continuously strive for the best solutions for our business and look for ways on how to improve our overall Talent Acquisition Methodology, it has been one year since we acquired LinkedIn as MP´s main International Recruiting Tool.
MPI Ca We shall aim into Hunting & Fishing the best talent by assisting the company to find the right, dynamic like minded people in the vast network of professionals to join the group as:
“One MP Group” for the “ One MP Family“ Head Office Recruitment: Mid & Senior Management, Special Projects 125
ROI 500K Eur
Positions ….last 9 Months (As of Dec 2019)
Human Resources Newsletter – January 2020
Human Resources MPI - Head Office
Accountability The high relevance of Accountability was stressed out in the last PowMac and HR Webinar. Accountability is paramount for all of us as we are are the experts/specialists in our areas; this shall be cascaded to all Team Members across our MP Companies, Departments and Roles. All Team Members within the MP Family shall be accountable by relating their function and responsabilities to each other in order to drive the different components to achieve the financials and tasks that have all committed to achieving as individuals, teams, MP Company and MP Family.
Accountability
The obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner.
Human Resources MPI - Head Office
10 Qualities of Accountable Leaders
WE NEED TO BE ACCOUNTABLE “We need to be committed to our budgets, stay on track, strive and fight for the results both financially and qualitative in our areas of expertise...“ Answer emails and requests in a timely manner
Always be ethical
Do what you promise
Be honest and transparent
Human Resources Newsletter – January 2020
Take responsibility for actions
Demonstrate outcomes
Proactively solve problems
Review and evaluate to improve
Don’t blame or make excuses Be humble and apologize
Local Commercial Managers Structure in DMC´s The criticality and urgent need of setting in place the Corporate Blue Print of the Commercial Structure in the DMC´s has been stressed out during the past year in order to avoid compromising daily sales due to lack of a proper structure.
Traditional tour operators
Flash sales
Last minute
Bed bank
Groups / Mice
Tailor-made
Commercial Managers
Business Models
The commercial structure shall have dedicated Commercial Managers for each Business Model.
Each Commercial Manager / Destination shall guarantee their go to market strategy to generate work for their Business Model in order to cover their FTE (Full Time Equivalent). Human Resources MPI - Head Office
Corporate Blue Print of the Commercial Structure HR Business Partners together with their Management Team of every DMC are responsible to implement the Commercial Managers structure no later than 29th February 2020.
Human Resources Newsletter – January 2020
Best Wishes for the new year from Marrakech Morocco
Human Resources MPH Morocco
Human Resources Newsletter – January 2020
Best Wishes for the new year from Marrakech Morocco
Human Resources MPH Morocco
Human Resources Newsletter – January 2020
Santa‘s Box Week Initiative@ MPH Malta In order to celebrate the International Christmas Cards Day which was on the 10th of December, the MPH Malta Human Resources Department has organised Santa’s Box Week initiative in order to awaken Christmas spirit amongst the employees. The box was placed in the canteen and every TM had an opportunity to post Christmas cards to their colleagues. After a week, the box was opened and Santa’s Little Helpers delivered all the cards. Every Christmas card elicited a lot of smiles and spread joy among all TMs.
Human Resources MPH Malta
Human Resources Newsletter – January 2020
Christmas Staff Dinner @ MPH Malta Another Christmas Staff Dinner was organized at MPH Malta last Christmas. MPH Malta like to celebrate with their employees. Big variety of food was presented at the buffet in the Mirasol Restaurant. Chef Reuben Grixti, F&B Manager Robert Mac Donald together with the HR team, were leading their Management team who were serving the Team Members. Plenty of positive energy, good music and entertainment was in the air. All Team Members had the opportunity to participate in the raffle and win many valuable prizes.
Human Resources MPH Malta Human Resources Newsletter – January 2020
Annual Staff Party @ MPH Malta The best way to start the new year is to throw a party for team Members to show them appreciation for their work.
The Human Resources department of MPH Malta hosted an amazing party for all the Team Members. This year it was held at The Mellieha Holiday Centre, a beautiful place with wonderful surroundings and very good food. The atmosphere was incredible and everyone was proud to say that this party was a huge success‌ looking forward to hosting many more of them in the near future!!!
Human Resources Newsletter – January 2020
Human Resources MPH Malta
WOW…What a Party in Makadi Hotel, Egypt The Makadi Complex celebrated another year of success, with their most important asset “Their Team”. The event included: • Recognition certificates were handed out for best: Initiative, Departmental Performance, Departmental Trainers, L&D, Upselling Team and Grooming. • Everyone was a winner in this party and received support from the team and partners.
Human Resources Newsletter – January 2020
Human Resources MPH Egypt
Welcome 2020 in Italy The complete Italian Team celebrated together the significant awards received during the last PowMac. It was a perfect occasion to thank all Team Members for their good job and set the new goals for the next season. During the dinner, all team members received a card with a different motivational message!
Human Resources MP & MPH Italy
Human Resources Newsletter – January 2020
Team Celebration in El Gouna The HR team in MP Egypt Group organized their monthly celebration for employees, where also birthdays of Team Members born in January were celebrated. Most of the team members of the HQ in El Gouna attended this event.
Human Resources Newsletter – January 2020
Human Resources MP Egypt Group
Ideal Employees Month of December 2019
Human Resources MP Egypt Group
Some Team Members were recognized as the Ideal Employees for their tremendous work and commitment last December 2019. A party took place to honour them with culinary delights.
Human Resources Newsletter – January 2020
LAL Language Centres – Pathfinder Project 2020 The LAL’s ‘Pathfinder’ course at the Labranda Mares Marmaris Hotel, Turkey started in January 2020. This course has been designed especially for MP and other employees in the tourism sector who requires English skills training. LAL has sent over a group of highly experienced teachers to deliver the course which will ensure that the participants greatly improve their skills and job performance. The aim is to not only improve the language skills of the team members participating but also the customer service they offer to the guests and in turn the guest experience as a whole. So far feedback has been extremely positive: ‘I am very happy that we can really learn very successfully’ ‘I feel good to have this training’ ‘I love my Teachers they are very nice, helpful and teaching us very clearly’
LAL will be running this course again with new participants in February and in March and are very much looking forward to it. Planned participation of Team Members MP Entities in Turkey January
February
March
200
193
53
Human Resources Newsletter – January 2020
Human Resources LAL
Red Sea24 Training Colleagues from FTI, Morocco/Tunisia and FTI Egypt conducted a training for their colleagues in RS24 in El Gouna.
Human Resources RedSea24 Egypt Human Resources Newsletter – January 2020
Sharing inspiring stories Can you share with us a your experience in MP so far? I started working for the Company in 2011, as PA of the CEO, during this first experience I had the opportunity to keep in touch with all the aspects that are behind the management of a Hotel, discovering a "world in the world" . After one year I started to support the CEO specifically with HR activities, as the department needed a reorganization. Together, day by day, we have transferred to everyone the awareness of how important it is to involve the HR in all procedures in order to build and maintain a successful organization. In the meantime, MP Calabria was transformed into MP Italy, quickly going from 10 to more than 90 employees in the high season, and this required a structured HR organization. Today I’m the HR Manager in charge for MPH Italy and MP Italy. Since last year the HR Team has been growing with the arrival of a new colleague, Elita Pomillo and I am very happy to have her precious support for the payroll activities. The Department takes care of all aspects of HR for almost 230 employees between MPH Italy and MP Italy.
How would you define your MP experience in one word? And why? A Mission! I love my job and my desire is that it is the same for all team members and colleagues too. Every day I’m in deep contact with different People and Roles, I tiptoe into their lives, listen to their aspirations, support them with their difficulties and empower their strengths. My goal is to make sure that the “right people are in the right place”, expressing their attitudes and contributing with their best performance. I have been doing it with the same passion since the first day, strongly believing in the training and talent development.
Human Resources Newsletter – January 2020
Annalisa Human Resources Manager MP & MPH Italy
Sharing inspiring stories Can you share the most inspiring employee success story you have experienced in MP in your Destination? I have been lucky to have Giovanni Imparato as a Mentor, who built his success from scratch, with his own strengths. He has more than 40 years of experience and has always been generous by carrying his experience across. He has fully transferred me both, the importance of the efforts and constant commitment in order to build a serious and lasting path over time. Which do you consider the biggest challenges for MP in your region? The most important challenge that I have faced working in the HR field of both companies has been to transfer and empower the idea that “we are one big family”. In this journey, communication plays a key role, I strongly believe that the right information, given at the right time and shared with the right people, can make the difference. Even if the Hotel and DMC are located in the same building, I have immediately supported the importance of organizing continuous meetings to share suggestions, projects, solutions. The first time I had Hotel and DMC colleagues with me at the same table it was a small but big victory! Which are the most effective recruiting channels in your region? LABRANDA Rocca Nettuno Tropea and MP Italy represent an example of seriousness and professionalism in the area and that is why we receive many spontaneous applications. Universities and Schools are a very important recruiting channel for us: we are always present at University Career Days and at the Recruiting Days in Schools as well. We continuously support training projects for students since they are our future talent. Human Resources Newsletter – January 2020
Annalisa Human Resources Manager MP & MPH Italy
Compliment from the Kitchen
Saludos de Cuba Hotel Labranda Varadero & Lagunas del Mar Cayo Santa Maria Human Resources Newsletter – January 2020
Cuban Lobster
Ingredients:
Instructions:
1 Lobster 3 Oil tablespoons 1 Garlic Cloves 1 Green Chives Tablespoon ½ Cup of White wine Some Salt, White Pepper 1 Tomato Sauce tablespoon 1 Fish Broth Cup White cooked rice
Clean the lobster and cut raw in half. Fry the lobster with oil and well chopped garlic and chives. Include the white wine. Season the lobster with salt and pepper, and let the sauce simmer. Once the lobster is soft, add the fish stock, letting it cook until it thickens the sauce. Serve the lobster with white rice. It is served hot, accompanied of white rice.
Human Resources Newsletter – January 2020
HR Head Office Team
Damian Milton
Maria Escobar
Marta Lanaro
Leonardo Anderle
Ngoc Trinh
Chief Human Resources Officer (Munich)
Head of Human Resources DMC´s (Dubai)
Human Resources Manager (Munich)
Head of Learning & Development (Munich)
Corporate L&D Trainee (Munich)
Otto Dominguez
Melanie Bergese
Head of Talent Acquisition (Munich)
Talent Acquisition Specialist (Munich)
Human Resources Newsletter – January 2020
Fareed Elsherbeny
Maya El Hachach
Talent Acquisition Specialist (Munich)
Jr. Talent Acquisition Specialist (Munich)
Maria Thummler Employee Relations & Process Leader (Munich)
HUMAN RESOURCES January 2020
Meeting Point International