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Please join us in wishing a lot of success to our colleagues in their new endeavors! Meeting Point Family
MPI Family November 2018
Murat Oldac CEO, MPH Antalya, Turkey
New MPI Team Member
Wael Rashed CEO, MPHM Hurghada, Egypt
Development of our MPI Family
Human Resources Initiatives Plan
Check
QMS
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The Apprenticeship Program Purpose Aimed for the apprentice who already know the product in theory; such as the Hotels, or any other products within the Group. Upon their departure to the Destinations; they are able to implement their prior acquired experience and knowledge; since they already have theoretical foundation for developing systemic solutions for the Group.
Impact & Improvement in our Business ďƒź Improving and optimizing the product to provide a better service through recognizing the biggest challenges in a destination. ďƒź Extension of Pool of Candidates for MPI.
To be launched: January 2019 Human Resources Head Office
Probation Period Interview Purpose: The probation period allows a supervisor to evaluate the progress and skills of the newly hired worker, to determine appropriate assignments, and to monitor other aspects of the employee such as honesty, reliability, and interactions with co-workers, supervisors or customers. Launched: Q4-2018 Human Resources Head Office
Types of Probation Period Process in Destinations:
1. Shared Probation Period Interview Process (Destination & Head Office)
2. Local Probation Period Interview Process
HR Quality Management System (QMS) Purpose:
Plan
In order to have a strict and comprehensive quality management system (QMS) we have a full and continuous management of documents policies, processes, procedures, and forms relevant for Human Resources. The destinations are advised to have their own QMS.
Act
QMS
Launched: Q3-2018 Human Resources Head Office
Check
Do
LAL Language Centres. “Simply the Best “ LAL Language Centres, the language training company in the FTi portfolio, and the origin of the FTI group, has worked with FTi and MPI in providing a bespoke set of courses for employees called “Simply the Best”, taking place in 2018 at its school in Torbay. We have seen 19 people come through the doors, with 53 booked for 2019, and the feedback has been really good. The latest class included three of our Spanish colleagues, pictured in this photo, as well as others from FTI, Munich. The scheme is continuing in 2019 and you should contact your line manager for more information if you want to join the ever-growing number of colleagues whose English just gets better and better. If you want to find out more, please go here: fti-training.lalschools.com
Human Resources UK
Collaborative Mentouring Program with Las Palmas University to Tourism Students We have reached an agreement with Las Palmas University Foundation to become mentors of Tourism Degree students.
During the four years of their degree these students will be spending their Christmas, Easter and Summer Holidays working for us. They will also carry out all their practical training in our hotels. This year as a first step we will be mentoring one student in Playa del Ingles hotels and another one in Hotel Bex in Las Palmas. This project is funded by Gran Canaria’s Tourism Board and has no cost for the company. Mentour Program presentation with Las Palmas University Foundation Chief, Tourism Degree Dean and Gran Canaria’s Tourism Board Councellor.
Human Resources Spain
Connecting with Students Public Institution of Education &Training (Specialized in Touristic Services) On Tuesday the 26th of June the 1st Public Institution of education and training in Heraklion, specialized in Touristic Services, scheduled in co-operation with the HR department a visit in Meeting Point Hellas Heraklion office. The substantial purpose of the visit was to inform the students about MPH as a DMC all over the country and also part of Meeting Point International group worldwide, within the interconnection of education with the tourist labor market. The program as originally planned, consisted of an overall company presentation, a short speech by the line managers regarding each department’s contribution to the work chain. Closing, an open discussion was carried out between the students and experienced MP Hellas executives, who were more than willing to answer questions and share their valuable experience within the Tourism sector. At the end of the program, students were given a tour around the premises experiencing the operation of each department in working conditions. In conclusion it was a “win - win” practice for both students and MP Hellas personnel. Students were experienced the function of a DMC and were given valuable information and advice for their future career and MPH personnel the opportunity to share ideas, experience and knowledge for educational purposes.
Human Resources Greece
Team Building Festivity
Canary Islands Festivity 30th May Head office staff from both companies got together to celebrate the Day of the Canary Islands.
Human Resources Spain
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Cristal International Standards Certification LABRANDA Riviera Hotel and Spa is the first Hotel in Malta that has obtained the Cristal Certification for Food Check. This is a very intensive analysis, where a representative from Cristal International Standards visits our Hotel on a monthly basis without advice, to do a very deep analysis, checks various areas of food production and oversee that we meet the required stipulated Cristal International Standards.
Human Resources Malta
Executive Chef, Mr. Reuben Grixti and our Quality Manager, Ms. Marija Klacar are being presented with the certification from Mr. Ahmed Lajili. 12
Sharing inspiring MP experiences
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First MP Apprentice Story MP Pilot Apprenticeship Program – MPH Frontdesk Can you please explain about your career path in FTI and Apprenticeship Program in MPH (LABRANDA Isla Bonita)? I started my apprenticeship in FTI in September 2016. During the apprenticeship I got the chance to go through different departments like the Financial department, the Group Treasury and the Administration department. After my final exams at the beginning of July in 2018, I started to work in Group Treasury until I took my plane to Tenerife on the last day of July. From then on, I worked as a Front Office Agent at LABRANDA Isla Bonita in the South of Tenerife. I came back to Germany on the 16th of September and since the 1st of October I’m working in Group Treasury again.
Can you share the most inspiring story during your time in the MPH in Tenerife? On my first days at the Front Desk I just helped my colleagues or did paper work. As I’ve never worked with any hotel programs before and as I had no experience as a Front Desk Agent at all, I didn’t know anything about the work and I thought I won’t be able to help the staff a lot. But a few days later I already did my first Check In which also was in French and I felt very proud afterwards because I was already able to do all steps from the Check In and explain the hotel to foreign guests. After the first two weeks I had my own computer and my own row of guests with different demands and I was able to help almost all guests. I was so proud of my development and all the different things I learned about the hotel, the island, the different guest types and the processes.
LABRANDA Isla Bonita
Veronika Uebe………. 14
First Apprenticeship Story MPH Pilot Apprentice ship Program – MPH Frontdesk Can you please share about your personal development during this time abroad? During my stay in Tenerife I had to cope with different situations I didn’t know from my life in Germany. I had to deal with several difficulties like getting my papers, being alone for many hours a day and making friends with new people, living in a foreign country with a language I wasn’t able to speak and organizing my completely different life over there. This experience caused a big development of my independence, selfconfidence and self-awareness. I also improved my English and French as I had to talk to guests from different countries and I even learned important Spanish vocabulary. On the first days I felt alone and uncertain. But as the days went by I got more and more confident and strong. I often went to a restaurant or to a cinema alone, went on Meeting Point trips and talked to different guests and inhabitants. When I came back, I was kind of a different person – in a very positive way. In one sentence how would you define your experience abroad?
The time in Tenerife was one of the most vulnerable parts of my entire life and when I had to fly home, I would have loved to stay longer. If I ever get the chance to do something like this again, I would take it without any overthinking – it was an amazing experience!
Veronika Uebe LABRANDA Isla Bonita 15
Trainer Skills Programs
Trainer Skills Program 6th - 9th November, 2018 Fuerteventura, Spain
Trainer Skills Program 13th - 16th November, 2018 Malta
Holidays MP (worldwide) December 2018/ January 2019 Country
Dec 18
Jan 19
Asia
31
1
Azores
25
1
Croatia
25, 26
1
Croatia
25, 26
1
25,26 (half day 31)
1
25
1
24 to 26, 31
1
25, 26
1
22 to 31
1 to 6
25
1,6
Malta (DMC)
24 to 26
1
Malta (MPH)
25
1
Mexico
25
1
Cuba Cyprus Dominican Rep. Egypt Germany Greece Italy Lebanon
Morocco
1, 11
North America
25
1
Oman
25
1
SPAIN
25
1
25, 26
1
The Gambia Tunisia
1
Turkey
1
UAE
1
UK
25, 26
1
HR Head Office Team
Damian Milton
Marta Lanaro
Head of Human Resources
Human Resources Manager
Employee Relations & Process Leader
Melanie Bergese
Maya El Hachach
Leonardo Anderle
Talent Acquisition Specialist
Talent Acquisition Trainee
Head of Learning & Development
Otto Vazquez Dominguez Talent Acquisition Specialist
Maria Thummler
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Meeting Point International