Photo: FTIAS team, Malta
Our
H E A R T B E AT
MPI’s HR Newsletter | June 2020
Supporting and establishing a presence within the organization by becoming a business partner.
One Team, One Way…Towards Our Mission
from CHRO
Dear colleagues, Welcome to our Our HEARTBEAT.
4th
issue
of
Due to global economic volatility, market uncertainty and fluctuating reopening plans, the ability to adapt to changing circumstances is becoming one of the most valuable trait of an industry leader today. The key to success is being able to shift when situations shift. The safety and health of us and our businesses rely on getting comfortable with change. We must also show our hospitality form the heart as we welcome back our guests and build on their loyalty for our business to thrive. Thank you for your support.
“
Performance Management 3 ways HR can support culture through the ‘new normal’
Know more about MP Cyprus and D+ Labranda, Miraluna Village COVID-19 updates Global standards vital to recovery Our featured department In Focus: F&B, Kitchen, Bar team Meet Nico, Ahmad In Focus: BCC team Get to know your HRBP Mikaela of MP Greece HR Development | TedTalks: The secret to successful crisis management and… some quotes to live by
july
upcoming events
“
in this issue
a message
august
07
World Chocolate Day
01
International Beer Day
15
World Youth Skills Day
12
International Youth Day
24
International Safe Places to Work Day
15
National Honey Bee Day
30
International Day of Friendship
21
World Senior Citizens Day
26
Women’s Equality Day
HR Learning Insights Creating a culture of learning
Engaging
Supporting the team during Covid-19
"Tell me and I forget, teach me and I may remember, involve me and I learn.” Benjamin Franklin
FEATURED
Special Feature
FEATURED
Special Feature
Destination
Hotel
MP Cyprus
The LABRANDA Miraluna Village
Opened in 2017 Location • Diagoras Airport: 62 km • Lindos Village: 15 km • Touristic centre of Kiotari: 1.5 km Highlights • 131 rooms • Restaurants and bars • 5 pools • 1 pool with waterslides • indoor spa pool with whirl pool • Tennis • Wellness centre • Water sports
Global NEWS
COVID-19
UNWTO calls for safe reopening of hospitality sector
23-Jun-2020, BreakingTravelNews
read more
As tourism slowly restarts in an increasing number of countries, the World Tourism Organisation (UNWTO) has released new data measuring the impact of Covid-19 on the sector. After several months of unprecedented disruption, the World Tourism Barometer reports that the sector is beginning to restart in some areas, most notably in northern hemisphere destinations.
Global NEWS
COVID-19
Global standards vital to recovery 3-Jun-2020, BreakingTravelNews
read more
Developing a global set of transparent hospitality standards relating to health, safety and hygiene will be key to regain the trust of travellers in a post Covid-19 landscape, a panel of industry experts explained during the opening day of Arabian Travel Market’s inaugural virtual event, ATM Virtual. ‘The Hotel Landscape in a Post-COVID-19 World’ session discussed the importance of hotel brands providing both hospitality workers and consumers with confidence that their property, and indeed the wider destination, is safe and secure to visit.
“There has never been a global pandemic of this scale in modern times, building confidence will be key as we look ahead to the post-Covid-19 hospitality recovery. “Not only is it important that our workers have confidence that their health and wellbeing is of prime importance, but for consumers too.
HR NEWS
Mental Health
COVID-19 strategy 101: How to improve mental health
23-June-2020, www.hrexecutive.com read more
As the coronavirus pandemic shines a light on stress, anxiety, depression and more, HR leaders and other experts share ways to help. A focus on mental health always makes good business sense. But in the time of coronavirus, as well as the protests taking place nationwide, the practice is becoming more vital than ever. Employees are experiencing higher rates of mental health issues and struggling with feelings of isolation, loneliness and stress—and many are looking to their employer for help.
As the coronavirus pandemic shines a light on stress, anxiety, depression and more, HR leaders and other experts share ways to help.
HR NEWS
Engaging
7 best practices for supporting employees during COVID-19
1-May-2020, www.hrexecutive.com read more
Getting culture right is crucial at any time—but it’s particularly important in times of crisis. During the hardest times, this quote is especially true—people always remember how you make them feel. In 10 or even 30 years, people will remember the coronavirus pandemic and how their companies made them feel during this unprecedented time. Here are seven things companies can be doing now to boost employee happiness and wellness during the coronavirus pandemic:
1
Empower managers to lead change
2
Implement daily check-in calls
3
Maintain consistent communication
4
Respect employees’ privacy when checking-in
5
Focus on learning and development
6
Be intentional with wellness
7
Give employees ongoing flexibility
Special FEATURE
Performance Management
Performance management evolves
13-Jun-2020, www.shrm.org
read more
'For companies to be agile, feedback must get closer to real-time.‘ Most workers value candid discussions on workplace performance. They want regular and more-transparent performance feedback. But employees don't believe that management has a good grasp of performance assessments and related guidance.
'Feedback needs to be treated as an employee empowerment tool and not as a punitive measure.' The business benefits of that are numerous. "Organizations that offer feedback as a matter of employee success and not as a means to discipline will tend to have a healthier culture, with more productive, happier, efficient employees."
Special FEATURE
Change Management
3 ways HR can support culture through the ‘new normal’
16-Jun-2020, www.hrexecutive.com
read more
Lead the charge in the rapidly evolving landscape with employee experience, culture and work from home. With the rise of self-serve performance management, and other HR processes, we have become more about pushing buttons and sending email reminders than engaging with colleagues. With the necessity and trend of working from home, we in HR risk becoming even more of a secret society and faceless name behind the corporate curtain.
MPI NEWS
Meeting Point International
C19-BCP launch
After months of planning, preparation, meetings, and all the hard work of each team member in the group, we are now ready to welcome back our guests. To sum up all these and be consistently reminded, we are launching the C19-BCP. This will be our mind-set in order to thrive in this business.
Hotel
ACTIVITIES
MPH Egypt
Job Fair at Alexandria Egypt
One of MPH Egypt Goals is to be an Employer Of Choice which will be reached through many steps and one of them is to attract the best calibers in the Market. We had a deal with one of the most famous job fair organizers in Egypt “Jobzella” to participate in the 1st Alexandria Job Fair for All Levels. A Team from (G.M, H.R, Operation, and L&D) participated in the Job Fair which had a very good Job Seekers’ attendance rate. The Team had the opportunity also to interview on spot which was so appreciated from the job seekers.
Hotel
ACTIVITIES
Kairaba Mirbat Resort
Supporting the community A Blood Donation Campaign was held in the hotel in partnership with Sultan Qaboos Hospital, Salalah. Throughout the process, we uphold the highest standard of health and safety of our colleagues by following the social distancing, provide face mask, hand sanitizer and took body temperature. Indeed, it was a successful event, as everyone is committed to this noble act of kindness and for personal benefits as well.
Hotel
ACTIVITIES
MP Hotels
Re-Opening Training
E G Y P T
I T A L Y
Hotel
ACTIVITIES
MP Hotels
Re-Opening Training
O M A N
T U R K E Y
Hotel
ACTIVITIES
MP Hotels
Re-Opening Training
M A L T A
Destination ACTIVITIES
MP Croatia
Back to our office MP Croatia team moved to new offices in March, but since the Covid-19 situation started, we started to work from home after one week. Few weeks ago, we came back to our offices and they can finally enjoy working in their new beautiful offices.
Hotel
ACTIVITIES
MP Malta
Breakfast with CEO | Welcome back ‘treats‘
MP Malta has taken communication online! These are some screen shots taken during our Breakfast with MP Malta CEO Robin Oakes with our team members, who are working from home. Indeed, a great way to engage and stay connected with our teams at Meeting Point Malta. Very well done!
Commercial & Groups
Some of our employees gradually returning to the offices – Feels good to be back!
Finance & Reservations
Operations & HR
Food & Beverage, Kitchen, Bar i’m motivated by deep sleep ,
merhaba, i’m Berkcan F&B in Turkey
my
best experience was 'Permanent Instruction Programme of 2020'. We had 30 subjects about tourism and hotel management in total and 10 of them was about each departments of a hotel Everybody had fun and learned the subjects from experts.
department in
FEATURED
Department
eat and drink quality, work effectively, enjoy well, gratified yourself! The biggest deal is to do my best for the purpose of making my department and then this hotel the best among other hotels where I work in present time. So, this target keeps my motivation high any time.
and always remember…
as Confucius, one of the philosophers who inspired me, said, “If you do what you love, you will not have worked throughout your life.” This is exactly what I have been trying to do during my working time at the Meeting Point brand. We hope to witness the days we carried our brand to the top of the list as a result of all our teammates working in a similar way ...
f cus
this month, we recognize our colleagues from
f&b, kitchen & bar team
thank you to all of you for your energy, talent and hard work.
one team… one way…
Food & Beverage, Kitchen, Bar starting my day… favorite breakfast… typical work day… my tasks…
best experience with MP…
Nico Jahnke Head of Culinary MPHM based in Munich
department in
FEATURED
Department
most challenging experience with MP… favorites…
f cus
with Radio BOB and a good coffee cereal with joghurt and fresh fruits reply and sending emails, phone and video conferences with hotels, following F&B trends and so on develop F&B guidelines on spot training and to make sure the implementation is going well; responsible for all F&B standards and culinary strategies - hotel opening phase of Seya Beach in 2019 - increasing the Holiday Check ratings during the opening of Labranda Senses Croatia from 67 to 83 Percent - spending 4 weeks side by side with Luigi Romeo in Senses Croatia and create great F&B atmosphere hotel Opening in Senses Croatia. After 5 days, already 80 % occupancy and suppliers are still in off season food/ cuisine – Indian, Thai, Turkish, Levante color – marine blue TV show/ series – Kitchen Impossible
weekend hobbies & interests…
the hundred food journey
favorite holiday destination…
Greece, Australia, Thailand
quote to live by…
Happiness is not a destination its a way of life.
Food & Beverage, Kitchen, Bar
department in
FEATURED
Department
starting my day… favorite breakfast…
with a refreshing shower, Fairuz (Lebanese singer) and a cup of coffee Bircher Muesli
typical work day…
processing and planning of follow-up actions ; arranging planned and emergent meetings; processing daily phone calls & emails
my tasks…
assisting Head of Culinary in all aspects related to the global F&B department including the creation and development of F&B - guidelines, SOPs and concepts In charge of F&B projects, i.e. Hola beach and CoCo bar
best experience with MP…
Powwow – Cuba in 2018 and my first mission as a task force member to Morocco, May 2018
most challenging experience with MP…
the opening of our first D+ in Alacati, Turkey the development of all F&B standards as well as the quality of service in all Greek hotels during my joint visit with Nico in the summer of 2018. CoCo bar & Hola beach projects
favorites…
weekend hobbies & interests… favorite holiday destination… quote to live by…
f cus
food/ cuisine – Lebanese, Mediterranean color – blue, black movie – The Godfather (1972) TV show/ series – Dragons’ Den, Money Heist
walking in nature
Cuba, Greece
Between what´s said and not meant & what´s meant and not said, most of love is lost. -Gibran Khalil
Ahmad Hammoud Global Project Manager Assistant MPHM based in Munich
SPECIAL
Feature
This month’s contriBEATors
be creative on the weekends, with a hobby – crafts!
- Mariana, Reservations team at MP Malta
meet
my pets – Drakosha (little dragon) and Kusaka (almost like Greek musaka). They are very funny and loud at times, but they are perfect company when working from home during the Covid times.
going green with gardening, plants, flowers - Regine, HR team at MP Malta
- Anna, Commercial team at MP Malta
try this Home-made
Bread, especially during the Covid period. - John, Reservations team at MP Malta
In FOCUS
Special Feature
BCC – Business Competence Centre
Your central team to support the operations of the DMCs
do you like the BEAT? do you feel the BEAT? are your ready for the BEAT? then, it’s time to hear your
HEARTBEAT!
be a contriBEATor share an article, destination/hotel news, activities, guest experience, your hobby or any story, even selfies/groufies with fellow team members. BEAT me @ leonardo.anderle@meetingpointint.com
HR BP
PROFILES
Get to know your HR Business Partner…
HRBP profiles
starting my day… favorite breakfast… typical work day…
HR means…
with in-house biking for 35 min. oatmeal with milk honey and fruits answering all my e-mails , participate in meetings, follow up with colleagues regarding any pending’s , planning’s for the season HR has not only a supportive role, but also a developmental one. It is a “keystone” that moves the good cooperation between the company and employees inspiring confidence on both sides.
5 traits needed to be in HR…
communication, being updated, evolving, flexibility, equity
HR as a career…
HR is a vivid challenge every day. Every employee is a “human” resource that HR needs to ensure it is the best possible selection , developed based on the company’s means and goals . You are faced with different characters and a multitude of emotions that manifest in many different ways.
most challenging
Covid-19 scenarios to support the company and employees to a new normal status combined with new State regulations in the best possible way
HR experience…
favorites…
weekend hobbies & interests… quote to live by…
food/ cuisine – Noodles/ Chinese color – Earth Yellow movie – Kill Bill (Vol 1 &2) TV show/ series – How to get away with Murder Running, visiting the country side with friends, swimming during summertime HR is where your lifestyle is at. Go take it!
Mikaela Giannadaki HR Manager, MP Greece based in Crete
Learning & DEVELOPMENT
The Future of Training
The Importance of upskilling and reskilling during Covid-19
There are few stones left unturned when it comes to COVID-19. Everything from “how to make your own hand sanitizer” to timelines of the Coronavirus pandemic have been laid out and made searchable. There’s no way of tip toeing around it: in this present moment for most people, job security is on the decline and unemployment is hiking. An ominous truth that we have had to come to terms with has been that a lot of what happens next to the global economy and job market is out of our control. The best any of us can do is start anticipating what may come, and begin strategically planning our next move. Now is as good a time as any to become familiar with upskilling and reskilling your employees.
read more
How to approach upskilling and reskilling your employees?
1
Give admins more time back
2
Share ideas
3
Embrace mobile learning
read more
HR DEVELOPMENT
Learning & Development
HR Learning Insights of the Month
Becoming a
STRATEGIC
Whether you know it or not, your organization has a learning culture. Learning is a natural instinct and it is happening all around us. Are you directing them? Or are you allowing them to happen on their own? This guide helps you to successfully create a transformative culture of learning at your organization. Click to access the article “Creating a Culture of Learning in 6 Steps”.
“You must help your employees learn and grow so they become the talented workforce you need tomorrow.”
more resources for you
mooc Creating a Team Culture of Continuous Learning In this course, we examine main reasons that teams are often ineffective and also find solutions for them: • The lack of organizational structures and support for teams and groups • The lack of emphasis on learning • Misaligned reward structures.
ted talks The Secret to Successful Crisis Management in the 21st Century by Melissa Agnes TEDx Talk In this 18 minute presentation, Melissa discusses the impacts that the digital landscape have on crisis management and provides THE secret to successful crisis management in this 21st century.
youtube Fight Mediocrity offers audiobook summaries, which are illustrated in an easy way to understand.
https://www.youtube.com/user/phuck mediocrity
online Hosco was created in 2011 with one idea in mind: to unite, inspire, and provide opportunities to all hospitality professionals worldwide. Since then, we’ve built a unique network that connects qualified talent, companies, and schools around the globe.
https://www.hosco.com/
quote
Successful people are simply those with successful habits.
This 2020 HR Planning Calendar is your guide to our HR activities and events. This was updated as of issue of this newsletter.
Month
Local Holidays
Company & Global Events
HR Planning Calendar
HR •
Monthly Deadlines
2020
• •
20: Complete Plato HR Dashboard 29: Complete Comm Structure Distribution list Last Fri: Update Recruitment Dashboard
L&D
• •
•
Nov-19
• Dec
1 and/or 15: New Team Member Onboarding 21: Submit HR newsletter articles Setting Goals & Objectives for 2020 ATP approve
•
Finalize & Update HR Report
•
Pre-Opening Training School & Refresher for all team members
•
Mid-Year Performance Review start (delayed) Talent Review start
Jan-20 Feb Mar
Apr
23: Start of Ramadan
TBA/ Budget start
• May Jun
•
TNA launch
•
TNA conduct
•
Year-End Performance Review start ATP and Budget input
TBA/ Budget end
Jul Aug
•
Mid-Year Performance Review completed Talent Review completed
•
23: End of Ramadan
• FFC start
Sep
Draft Budget FY 20/21
• Oct
FFC end
• •
Nov
• •
Dec Jan-21 Legend: ATP – Annual Training Plan TNA – Training Needs Analysis
•
Year-End Performance Review completed ATP and Budget submit Setting Goals & Objectives for 2021 ATP approve Finalize & Update HR Report
page just for laughs
brain teasers It goes all over the world, but always stays in one spot. What is that? 1 A girl meets a lion and unicorn in the forest. The lion lies every Monday, Tuesday and Wednesday and the other days he speaks the truth. The unicorn lies on Thursdays, Fridays and Saturdays, and the other days of the week he speaks the truth. “Yesterday I was lying,” the lion told the girl. “So was I,” said the unicorn. What day is it?
2
3 (Answers are on the last page)
quotes to
live by
to our Top ContriBEATors Get the latest updates, news, events and activities within the FTI Group and MPI. Get connected with the following intranet and social networks.
• MPH Egypt • Kairaba Mirbat • MPH Italy • MPH Turkey • MP Croatia • MP Malta • BCC
FTI Group Intranet http://intranet.fti.int/home
Also our individual contriBEATors:
• Nico, Ahmad, Berkcan • Anna, Mariana, Regine, John • Mikaela
https://www.fti.de/
https://twitter.com/FTI_Touristik
http://www.facebook.com/FTI.de
https://www.pinterest.de/ftitouristik/ MPI Intranet http://bluebuzz.fti.int/
We will only get better if we hear your suggestions and feedback.
https://www.meeting-point.com/
Email us at
https://mphotels.com/en/index.html
human.resources@meetingpointint.com
https://instagram.com/mp_hotels MPH
Brain Teasers Answers: 1 - A stamp. 2 - Thursday. The only day they both tell the truth is Sunday; but today can’t be Sunday because the lion also tells the truth on Saturday (yesterday). Going day by day, the only day one of them is lying and one of them is telling the truth with those two statements is Thursday. 3.- The answer is: 87. Just turn the picture upside down. .
https://www.youtube.com/channel/UCyPPgr1xi2f8zzVv-YiqMdQ MPI https://www.youtube.com/channel/UCD5TroOoFC00AFy7OmW5MXw MPH https://www.facebook.com/MeetingPointInternational/ MPI https://www.facebook.com/MeetingPointHotels/ MPH https://www.linkedin.com/company/meeting-point-international MPI https://www.linkedin.com/company/mp-hotels-group MPH
Disclaimer: This MPI HR Newsletter – Our HEARTBEAT, is an internal communication for all team members within the Meeting Point World and its subsidiaries. The messages, articles, content, photos, have been sourced amongst HR colleagues, contributors, internet and other publicly-available resources. Meeting Point World does not own the information shared in this Newsletter. All rights reserved.