IUPUI Parking Service Proposal

IUPUIParking TRANSPORTATION: CARS DESIGNING PEOPLECENTERED EXPERIENCES 1 MICHELLE KWOLEK ASHLEY GHEARING STACEY WRIGHT ARIE GATEWOOD YOUNGBOK HONG FALL 2014

HOW MIGHT WE CREATE A CONVENIENT PARKING SYSTEM AT IUPUI IN ORDER TO DECREASE ANXIETY AMONG STUDENT DRIVERS?

WE WANT TO CREATE A STUDENT-CENTRIC PARKING SYSTEM THAT IS SAFE, CONVENIENT, AND WELLORGANIZED. Goals

The purpose of this project was to identify problems within IUPUI’s transportation system and then generate possible solutions to those problems.

After researching the system as a whole we were able to narrow down the problem space to parking. We gathered more information from the student-body by observing, interviewing, surveying, and by holding an idea generation session. We were able to pull out some primary goals for our solution. Those goals are: + Increase parking availability during peak hours + Decrease the amount of cars on campus + Increase awareness among drivers, cyclists, and pedestrians + Create beneficial connections between students + Educate students about the parking system and alternative forms of transportation + Reduce anxiety among drivers

We created a system of components that work together to create a more cohesive parking experience for students.

Those components are:

ParkShare Database Awareness Campaign New Sinage System Required Educational Quiz

RESEARCH

OVERVIEW OF RESEARCH POSED problem statement:

“How might we

improve transportation to campus for IUPUI

students?”

DECIDED to focus on the

STUDENT DRIVERS

and their

CHALLENGE AREAS

RESULTS FROM ON-LINE SURVEY

By utilizing open ended questions our participants were able to share meaningful answers using their knowledge and feelings.

Are you more likely to drive alone or carpool? Why? “Alone. No one nearby who needs to come to school at the same time I do.”

“Alone. I’m afraid to carpool with others, who I do not know.”

“Drive alone I need to be able to leave on my own schedule and not wait for another person.”

What is your most memorable experience of driving on campus?

“Driving through parking garages for extended periods of time.”

“Finding a good parking spot.”

ANALYZED and developed

ideas

ASKED

“How would you create a convenient parking system at IUPUI?”

CONDUCTED ideation session with student drivers

to acquire parking

OPPORTUNITY SPACES

solutions

from audience

PARKING SYSTEMS

TECHNOLOGY

SYSTEM WIDE CONCEPTS

CONSTRUCTION

PARKING SERVICES

What’s your least favorite part of driving on campus?

“The distance from where I can find a spot to where I actually have to go.”

“The drive or the lack or available parking even after paying more for my parking pass...gee lemme think.”

“Not enough parking, the herron parking lot.”

“Trying to come from White River Parkway to campus and sitting at the light forever waiting to get into barn hill garage. The ridiculous number of spaces reserved for EM when students struggle to find something close to main buildings.”

“There is not enough student parking. Employees do not need multiple entire lots/garages. It has been a constant struggle.”

“It takes forever to get to and from wherever you need to go. I have better luck walking around here than driving.”

“The traffic is not ideal and the parking is fairly terrible.”

“The rules on parking.”

“People complaining about no parking. There is parking, it is just not as close as they want. And faculty get way too many spots sometimes.”

“Fighting people for parking spots.”

Receive emails from IUPUI and Parking Services

CURRENT STUDENT PARKING EXPERIENCE This is a map of the current journey that students go through in order to park on campus.

Browse Parking Services website

The major anxiety points are when students are looking for open spaces for their “ST� permit and when they have to leave a lot or garage because it is full.

Purchase parking permit

Drive to campus; arrive at 8:30 AM

Enter parking lot

Drive toward desired parking space

Enter parking garage

Color indicates level of anxiety LOW

HIGH

Park

Look for “ST� spaces

Exit car & walk to destination on campus

Full

Attend classes, meetings, etc.

Leave campus buildings & walk back to car

Leave lot or garage

Exit campus by 5pm

INTEGRATIVE SOLUTIONS MAP

1

WHY?

T h e Pe ople-C entere d S er vice D e sig n clas s emphasizes af ter researching a system wide problem, that we not only generate individual, functional solutions but that we carefully craft those solutions to be integrative with each other. This allows us as a group to modify the current experience of the system into what it could potentially become.

The Park Share program might be confusing or even frustrating to students who aren’t well enough informed about it. The quiz can prevent this from happening by educating them about policies and programs before the first day of school.

A program for students to share a parking spot and connect with others to carpool

1

Park Share Program

4

Educational Quiz Educating students about parking by completing a quiz prior to purchase of pass

Promoting the Park Share Program and encouraging students to carpool

Awareness Campaign

2

3

Updated Signage

Providing information to students about available spots

2 The quiz is a useful tool for students that can inform them about changes on campus that can directly benefit them, such as the use of an app and new signs for lots, that keep students updated about how many spots are available.

3 Once elements of these solutions are put into action, such as the updated signage, that inform students of what parking is available and where; students can will pay more attention to other signage, such as campaign signage and absorb the useful information.

4 The awareness campaign can aid new programs, such as Park Share, by informing students of how it can benefit them. These strategically placed signs, in high flow areas for student drivers, such as garage doors, can keep students updated year round.

POSSIBLE SOLUTIONS

PARKShare IUPUI

SYSTEM

What Is It ?

PARKSHARE is a parking spot sharing system that matches students with other students who have opposite schedules to share a parking pass and dedicated spot.

It also works as a carpooling program that matches people who live close together or allows the user to invite specific people to join a carpool.

The goal of the program is to cut down on wasted parking space by offering students two incentives, a lower-priced parking pass and a guaranteed spot.

RESERVED

HOW IT WORKS

-ALTERNATING PASS

ANONYMOUSLY

MATCHED

NAME/SCHEDULE

GETS ADDED TO

DATABASE FOR A SPECIFIC

GARAGE

+ ANONYMOUSLY

CARPOOL

MATCHED

INVITE PEOPLE

More Specific Details SIGN UP TO DATABASE

ALTERNATING PASS

CARPOOL

Students sign up to database with billing info and background check, then set up preferences.

If a student chooses this method, the students get anonymously matched with other students who have alternate schedules.

If a student chooses this method, they choose one of two options: + Option 1 Get matched with students that live within a close proximity + Option 2 Invite specific people

Name gets added to a database for students preferred garage.

The databases are separated by garage; students will be matched within the garage of their choice.

ACCEPT

INVITATION

eParkShare

ParkShar

EX 6P: 5/31 /201 /2016 EXP: 5/310000000000 0 0000 000000

RECIEVE PASS

NOTIFIED

BY EMAIL

AND ASSIGNED PARKING SPACE

DECLINE INVITATION

PASS ALLOWS USERS TO PARK ONLY DURING THEIR SCHEDULED TIME

INVITE/ACCEPT Once matched with another student both parties will receive an invite. Once both parties have accepted the offer their cards are charged with their portion.

If an offer is rejected both names go back into the database waiting another match.

USING PASS

POSSIBLE RULES

Both par ties get passes to a specific space in their garage.

3–5 Extra spaces will be included i n t h e d e s i g n a t e d a re a fo r incidents. In case of incident, students of the program can check those spaces out in 3 hour intervals by phone, web, or text.

Only one user is allowed to park on campus at a time and passes are only valid to enter the garage during the users alloted time.

If carpooling only one car is allowed to park on campus at a time.

In addition all parties get three oneday passes to use at their leisure.

Tickets will be issued to any party who is on campus outside of their allotted time. In addition, after 3 strikes user is charged for a full price parking pass and their participation in the program is revoked. After 4 p.m. regular “ST� parking rules apply.

EDUCATIONAL

PERMIT QUIZ

What Is It ?

The PERMIT QUIZ is an educational tool that IUPUI Parking Services c a n u s e to te a c h s t u d e n t s about driving and parking on campus, policies, and frequently asked questions.

The quiz can be easily adapted so that when there is an awareness issue with an existing policy or a recently developed policy Parking Ser vices can use the quiz to inform students.

The goal of the quiz is to educate student drivers about driving and parking on the IUPUI campus.

QUIZ DETAILS

AWARENESS

TAKE QUIZ

PASSCODE

The permit quiz will be introduced and communicated to students through email. + Parking Services sends out an email a few weeks before students can purchase parking permit. + The Jagtag monthly news letter will contain information about the Parking Services Quiz.

The quiz will be accessable on the Parking Services website under the Manage My Account tab. Once directed to log in with university ID and password student will be guided to the information page.

On this page there will be a Quiz section which contains a link to the quiz, quiz history, and an area designated for the validation code.

After taking the quiz students will be issued an individual pass code to verify that they have received the information. Upon the purchase of the permit there will be a option to enter the code.

SAMPLE QUESTIONS & ANSWERS Question: There are many areas for parking on campus, check the boxes of spots/areas that are designated for students only.

Multiple Choice Options: The Barnhill Garage Gateway Garage All of the lot west of Herron Riverwalk Garage

Correct Answer: The Barnhill Garage and Gateway Garage, These are designated areas for student parking, but they are not the only choice. Click here to get more information about where students can park. (Link)

Question: Drivers should use the bicycle lane to turn from one street to another.

Select One: True/ False

Correct Answer: FALSE! Drivers should never use a bicycle lane to turn, the lanes for bicycles are designated for those riding a bike. Drivers should always be aware cyclists.

Click here for some tips from the Indianapolis Office of Sustainability. (Link)

Question: Campus Parking can be frustrating, but you have other options‌check all that are available to students.

Multiple Choice Options: The Park Share Program Shuttle from lot on Indiana Ave. Biking/Walking Carpooling

Correct Answer: All of these are available. This year Parking Services is offering a new parking system, the IUPUI Park Share Program. There are parking lots on Indiana Ave. north of 10th Street that have regularly scheduled shuttles going to and from campus. And of course you can choose alternate transportation.

Question: Regular IUPUI permit holders may still park in the lots and garages that they are permitted for during special events.

Select One: True/ False

Correct Answer: True. Regular IUPUI permit holders may still park free of charge in these lots or garages if they would normally be permitted to park there during nonspecial event times. But there is an exception to this, Indy Eleven game days have special parking rules.

Question: Between the house of 4 p.m.-8 a.m., as well as weekend and holidays, ST permit holders may park in EM surface lot spaces.

Select One: True/ False

Correct Answer: Many permits are able to park outside of their primary parking areas after 4 p.m., weekends, and holidays.

Use the Where can I Park page to find what locations are in a permit’s expanded parking area. Then, find those areas on the IUPUI Campus Map.

PARKING

SENSORS

Through the company Streetline, we suggest that IUPUI installs parking sensors that detect when spaces are available. Streetline would embed the sensors in all of the parking spots at IUPUI. They are a leader of innovative parking technologies, with their systems already implemented in New York City, Reno, and California Bay Area cities such as San Mateo and San Carlos.

Not limited to cities, Streetline systems have already been implemented successfully at college campuses like Oregon State University. The best part is that the Streetline system is already implemented here in Indianapolis; we just need to extend it to our campus.

Why

The sensors would provide important information about available spaces, which can be accessed through a smartphone application, Parker™, which shows available spots and can guide drivers to them.

Additionally, the sensors can provide analytics that the university can use to better understand the activity of parking in campus lots and garages.

Outcomes

According to Streetline, having parking guidance results in 43% less time spent looking for parking and 30% fewer miles driven looking for parking. It can also reduce traffic by 10%. Reducing the time it takes students to find parking spaces is very important, especially since it would be reducing car emissions in the process.

DIGITAL

SIGNS

Once the Streetline sensors are installed, we suggest also adding digital signs. These signs would receive and display available space information in real-time based on permit type. They should be installed at the entrances of parking lots and garages.

It is ideal that these digital signs be solar powered so we aren’t increasing the use of electricity on campus.

The signs also need to be visible from a distance. This model would be about 7 x 3 feet.

We hope that students will be better able to clearly and safely get information while driving, especially if they don’t have a passenger in the car to navigate the Parker™ app.

DIGITAL SIGN

IN CONTEXT

AWARENESS

CAMPAIGN

What Is It ?

There are two main goals of this campaign. The first is to inform them about the new Park Share program, encourage students to find out more information and sign up online. The second is to encourage students to begin carpooling together more often.

By informing students about and encouraging them to use the Park Share program, students will have the opportunity to make more informed decisions about their parking experience. Ideally, this will prevent students from feeling confused about what their parking options are. Ideally, this will increase the amount of students who sign up for the Park Share program, therein partially reducing the amount of cars ‘trolling’ or looking for open spots.

By encouraging students to carpool together, the campaign can start to alter the collective behavior that most drivers travel alone to and from school. Ideally, this will reduce the amount of cars on the road, relieving traffic and parking difficulties, therein reducing student anxiety while driving on campus.

Audience

The audience will include student drivers who are frustrated with parking and traffic on campus. One half will focus on students who are ‘fed up’ and would be interested in reserving their own spot on campus.

One half will focus on the students who are would be willing to carpool or have thought about it previously.

What does IUPUI parking need?

RESERVED PARKING

Outcomes

The campaign’s outcomes could include, but are not limited to anywhere that has heavy traffic of students drivers. A prime location is the West facing side of the New York Street “gerbil tube” once becomes a two way, drivers can observe while sitting in traffic at the light ahead. Other locations for campaign materials include but are not limited to doors and hallways leading in and out of garages and student emails.

Messages

The general message of the campaign is to inform the student drivers of the potential benefits from the Park Share program as well as carpooling. Some examples include but are not limited to , Reserved Parking, Save Money/ Save Time and You aren’t stuck in traffic. You are the traffic.

finally...

find out more & sign up at

www.parking.iupui.edu

SAVE MONEY

The more people who carpool, more spaces available for all!

SAVE TIME

Sign up for the NEW Park Share, have your own exclusive space. find out more & sign up at

www.parking.iupui.edu

You aren’t stuck in traffic.

You are the traffic.

Save time & gas CARPOOL

TODAY

find out more @ www.parking.iupui.edu

TUNNEL SIGN IN CONTEXT

OUTCOME

Receive emails from IUPUI and Parking Services

Notice campaign and consider ParkShare

PREDICTED STUDENT PARKING EXPERIENCE This is a map of the predicted journey that students will go through in order to park on campus after our solutions have been implemented.

We think that anxiety at many points of the experience will decrease . This is largely because the students will be more educated on the parking system and they will only enter garages and lots knowing there are spaces available or designated to them.

Browse Parking Services website

Take quiz and learn more about parking

“ST�permit

Purchase parking permit

Drive to campus; arrive at 8:30 AM

ParkShare permit

What Is It ?

Color indicates level of anxiety LOW

HIGH

See signs; know which lots have open spaces

Drive to assigned spot

Enter parking lot Drive toward areas with open spaces

Look for “ST� spaces Enter parking garage Park

Exit car & walk to destination on campus

Attend classes, meetings, etc.

Leave campus buildings & walk back to car

Leave lot or garage

Exit campus by 5pm